EP2617498B1 - Procédé destiné au traitement amélioré des envois postaux et système destiné à permettre un meilleur traitement des envois postaux avec une banque de données - Google Patents

Procédé destiné au traitement amélioré des envois postaux et système destiné à permettre un meilleur traitement des envois postaux avec une banque de données Download PDF

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Publication number
EP2617498B1
EP2617498B1 EP20130150949 EP13150949A EP2617498B1 EP 2617498 B1 EP2617498 B1 EP 2617498B1 EP 20130150949 EP20130150949 EP 20130150949 EP 13150949 A EP13150949 A EP 13150949A EP 2617498 B1 EP2617498 B1 EP 2617498B1
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Prior art keywords
delivery
recipient
sender
service provider
case
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German (de)
English (en)
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EP2617498A1 (fr
Inventor
Jürgen Loos
Joachim Behrla
Patrick Mehler
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Deutsche Telekom AG
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Deutsche Telekom AG
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    • B—PERFORMING OPERATIONS; TRANSPORTING
    • B07—SEPARATING SOLIDS FROM SOLIDS; SORTING
    • B07C—POSTAL SORTING; SORTING INDIVIDUAL ARTICLES, OR BULK MATERIAL FIT TO BE SORTED PIECE-MEAL, e.g. BY PICKING
    • B07C3/00—Sorting according to destination

Definitions

  • the invention relates to a method for improved processing of mail, wherein in a case of delivery, a mail item is delivered from a sender to a recipient with the aid of at least one logistics service provider and wherein in a return case the mail item is delivered to the sender with the aid of the at least one logistics service provider.
  • the invention further relates to a system for facilitating improved processing of mailpieces comprising a database, wherein it is provided in a case of delivery to hand over a mail item from a sender at a first handover time to a logistics service provider and the mail item from the logistics service provider to a second handover time to deliver a recipient and where it is provided in a return case to deliver the mail with the help of at least one logistics service provider to the sender.
  • the invention has for its object to provide a method for improved processing of mail or a corresponding system, which does not have the disadvantages of the prior art and a flexible, oriented to the delivery wishes, in particular the recipient delivery of mail and further allows in particular the number reduced returns or unnecessary shipments to the recipient or simplifies their processing or at least reduced their costs.
  • the database is, in particular, a so-called mapping database for delivery options, so that, in particular for frequently occurring delivery situations when processing mailpieces, alternative and better adapted to the customer's wishes, in particular recipient and sender behaviors of the delivery system are possible.
  • the database or mapping database represents a central control and information instance for all parties involved in the delivery chain or supply chain. The control of the delivery options and the recording of delivery processes is thereby transferred from the logistics service provider to a central area. The content and access to the mapping database is realized according to the privacy policy.
  • the recipient of a mail item is identified with the client. However, it is clear that both can be different people. Decisive for the execution of the delivery or for the treatment of the mailing, however, is less the client (for example, an order), but the recipient, who should receive the mailing.
  • the logistics service provider and the carrier are identified with each other.
  • the logistics service provider receives from the sender the order to deliver the mailing to the recipient. Whether the Serving logistics provider for the implementation of a carrier or not is largely irrelevant to the present invention.
  • location information indicating a variant of the reception location from at least a first variant and a second variant of the reception location is stored in the database, and at the receiver during the second method step or the change of the location information carried out by the sender, a first change information is generated and the first change information is transmitted to the logistics service provider during the second method step.
  • the recipient to make a change from the first variant of the receiving location (for example, a first address specification) to the second variant of the receiving location (for example, a second address specification or a pick-up location such as, for example, a gas station or shortly before delivery of the mailpiece another, usually open business) can make.
  • a change from the first variant of the receiving location for example, a first address specification
  • the second variant of the receiving location for example, a second address specification or a pick-up location such as, for example, a gas station or shortly before delivery of the mailpiece another, usually open business
  • a third alternative of the method according to the invention it is provided alternatively or cumulatively to the first and / or second alternative, that in the database is based on the applicability of either the delivery case or the return case related delivery information and wherein at a during the second process step part A second change information is generated by the recipient or the change of the delivery information carried out by the sender, and the second change information is transmitted to the logistics service provider during the second method step.
  • a second change information is generated by the recipient or the change of the delivery information carried out by the sender, and the second change information is transmitted to the logistics service provider during the second method step.
  • the invention according to all alternatives of the method according to the invention, it is particularly advantageously possible for a plurality of logistics service providers to use the database, so that it is not necessary from the point of view of a recipient or sender to use several databases. It is clear that this embodiment also refers to the case that the consignor and the other consignor are identical, ie the same consignor with the help of several logistics service providers (the logistics service provider and the other logistics service provider) delivers mail to different recipients. According to the invention, it is particularly preferred that the first and second variants of the receiving location refer to different address information.
  • the location information indicates a variant of the reception location that was not stored in the database before the second method step.
  • the recipient of the mail item it is advantageously possible for the recipient of the mail item to be able to indicate the actually desired receiving location even at a point in time after the mail item has been handed over from the sender to the logistics service provider (that is to say during the second method step). This is advantageous, for example, if the recipient is in a move phase during which he does not know when to reach him at which address.
  • delivery to a neighbor may only be provided if the latter is at home, or the neighbor to whom the delivery is to be attempted may be explicitly specified.
  • the delivery rule also indicates that - if delivery can not take place in a preferred (or in the database specified neighbors) - a delivery to a gas station in the vicinity is to take place.
  • the delivery rule indicates that, if a delivery is possible earlier in one of the variants of the reception location than in another variant of the reception location, one or the other of the variants of the reception location is to be used to carry out the delivery ,
  • the returns case could then be displayed by the recipient if he has in the meantime canceled an order.
  • the delivery case could then be displayed on the part of the recipient if he has in the meantime reversed a cancellation of an order.
  • the return case could then be displayed by the sender, if it has been found that no goods should be sent to the specific recipient.
  • a delivery agent or freight carrier or a postman or the like
  • additional information is stored in the database.
  • a suitable reading device ie at the respective current location of the deliverer or freight carrier
  • the deliverer or freight carrier for example by means of the marking device, to establish a data connection to the database or at least to a part (for example a locally limited section of the database), so that updated information of the database can be obtained. ie, in particular, such information that has been stored in the database after the application or attachment of the mark on the (or on the) mail piece - on the spot, ie in particular in the delivery situation, are accessible.
  • the topicality of the information contained in the marking is communicated by means of an easily recognizable signaling, for example in the form of a color or traffic light system:
  • an easily recognizable signaling for example in the form of a color or traffic light system:
  • a green display on a display device of the reader indicates that there has been no change in the data stock relating to the recipient of the mail item (since the time the label was applied to the mailpiece); for example, a yellow indicator indicates that such a change in the data set has resulted and, for example, a red indicator indicates that the item of mail may not be emptied, for example because of a cancellation or the like.
  • a special marking on the mail item such as a blue triangle or the like
  • the Carrier or carrier signals that a database query must be made in any case.
  • the location information indicates a variant of the reception location that was not stored in the database before the first transfer time.
  • the present disclosure also relates to an unclaimed computer program with program code means by means of which all steps of the method according to the invention can be carried out when the computer program is executed on a programmable device or an integrated connection device.
  • the subject of the present disclosure is an unclaimed computer program product with a computer-readable medium and a computer program stored on the computer-readable medium with program code means which are suitable for carrying out all steps of the method according to the invention when the computer program is executed on an integrated connection device.
  • FIG. 1 an example of a processing of a mail item 50 is shown in the case of delivery:
  • the mail item 50 is transferred from a sender 10 at a shipping point 11 to a logistics service provider 20, which transfers the mail item 50 at the receiving location 31 to a receiver 30.
  • the transfer from the sender 10 to the logistics service provider 20 takes place at a first transfer time and the transfer from the logistics service provider 20 to the recipient 30 takes place at a second transfer time.
  • the first transfer time corresponds to the end of a first process step and the beginning of a second process step of the method according to the invention.
  • the second transfer time corresponds to the end of the second process step and the beginning of a third process step of the method according to the invention.
  • FIG. 2 an example of a processing of a mail item 50 in the return case is shown:
  • the mail item 50 is transferred from the shipper 10 at the dispatch location 11 to the logistics service provider 20.
  • the mail item 50 is not transferred to the recipient 30 at the receiving location 31, but the decision is made not to deliver the mail item 50 (to the recipient) but to transport it back to the sender.
  • the handover from the shipper 10 to the logistics service provider 20 takes place at a first handover time and the handover from the logistics service provider 20 back to the shipper 10 takes place at a second handover time.
  • the first transfer time corresponds to the end of a first process step and the beginning of a second process step of the method according to the invention.
  • the second transfer time corresponds to the end of the second process step and the beginning of a third process step of the method according to the invention.
  • an improved processing of mailpieces 50 compared with the prior art is made possible by the fact that the database 40 is provided in such a way that it can be viewed at least partially by the shipper 10, the logistics service provider 20 and the receiver 30 and in particular also Database entries can be changed so that it is still possible after the first transfer time (ie at a time when the mail item is already at the logistics service provider 20 or was taken over by the latter) or during the second method step, by the recipient 30 and / or or on the part of the sender 10 to influence the delivery of the mail item influence.
  • the database 40 is provided in such a way that it can be viewed at least partially by the shipper 10, the logistics service provider 20 and the receiver 30 and in particular also Database entries can be changed so that it is still possible after the first transfer time (ie at a time when the mail item is already at the logistics service provider 20 or was taken over by the latter) or during the second method step, by the recipient 30 and / or or on the part of the sender 10 to influence the delivery of the mail item influence.
  • a location information 41 is deposited, which indicates a variant of the reception location 31 of at least a first variant and a second variant of the reception location 31.
  • a first change information 43 is generated and the first change information 43 is transmitted to the logistics service provider 20 during the second method step Logistics service provider 20 provided.
  • the change of the location information 41 is triggered by the fact that either a first change message 15 is generated by the mailer 10 or a second change message 35 is sent by the recipient 30 and stored in the database 40.
  • a second alternative - which, however, can also be provided cumulatively with the first alternative - it is provided that the location information 41 stored in the database 40 is provided in such a way that depending on a delivery rule a variant of the receiving location 31 from at least one first variant and a second variant of the receiving location 31 is specified. This makes it possible, for example, to effect a targeted and desired delivery of the mail item to the receiver 30 according to different patterns.
  • a delivery information 42 relating to the applicability of either the delivery case or the return case is stored in the database 40.
  • a second change information 44 is generated and the second change information 44 during the second process step to the logistics service provider 20 or the logistics service provider 20 made available , This makes it possible for the logistics service provider 20 to respond promptly to the change of the delivery information 42.
  • the change of the delivery information 42 is triggered by the fact that either a third change message 16 is generated by the mailer 10 or a fourth change message 36 is sent by the recipient 30 and stored in the database 40.
  • one or more identifiers are assigned for each recipient, which refer to the respective preferred delivery options.
  • the assignment (mapping) of the database identifier of a receiver 30 with the database identifier of a sender 10, the delivery is controlled individually.
  • a marking or information is applied or attached according to the invention, in particular on or on the mail item 50.
  • This marking is applied, for example, in printed form and visible from the outside, but can also be in non-visible form - for example, in the form of a transponder below a sticker or the like - be appropriate.
  • the marking makes it possible to easily access at least part of the information content of the database 40 related to the receiver 30 of the mailpiece 50, so that the information relating to the receiver 30 (or at least part of the information relating to the receiver 30) is stored in the database 40 at a time prior to the application or attachment of the mark on the (or on the) mail 50 stored - data, in particular for a delivery agent or carrier of the logistics service provider 20, in a simple manner and very quickly accessible.
  • the delivery agent or carrier of the logistics service provider 20 is equipped, for example, with a reading device which can capture the information content of the marking and display it, in particular by means of a display device as part of the reading device.
  • the marking is, for example, a multidimensional code, in particular a QR code, which is printed on the mailpiece together with the address information (which can be read in plain text) of the recipient.
  • the marker includes, for example, information such as the order number (or the mailing number of the mail piece 50), the address of the recipient, instructions stored in the database 40 (eg the indication "delivery of the package in the absence of the recipient at Vietnamesestrasse 3 "), as well as a URL link (Unified Resource Locator) to the database 40.
  • the sender 10 queries the recipient 30 for a minimum number of delivery-related data and stores it in the database. Furthermore, it is advantageously possible according to the invention that the sender 10 transmits to the recipient 30 in a message information about the database identifier of the recipient 30, so that the recipient 30 is able to make changes even after the order has been submitted to the sender 10.

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  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Claims (13)

  1. Procédé d'amélioration du traitement d'envois postaux (50), dans lequel, en cas de remise, un envoi postal (50) d'un expéditeur (10) est livré à un destinataire (30) avec l'assistance d'au moins un prestataire de service logistique (20), dans lequel, en cas de retour, l'envoi postal (50) est livré à l'expéditeur (10) avec l'assistance d'au moins un prestataire de service logistique (20), dans lequel un lieu d'expédition (11) est défini par l'expéditeur (10) et dans lequel un lieu de réception (31) est défini par le destinataire (30),
    - dans lequel, en cas de remise, dans une première étape opératoire, un transfert de l'envoi postal (50) a lieu (11) de l'expéditeur (10) au prestataire de service logistique (20),
    - dans lequel, en cas de remise, dans une deuxième étape opératoire ayant lieu chronologiquement après la première étape opératoire, l'envoi postal (50) est transporté,
    - dans lequel, en cas de remise, dans une troisième étape opératoire ayant lieu chronologiquement après la deuxième étape opératoire, l'envoi postal (50) est transféré au destinataire (30) sur le lieu de réception,
    - dans lequel, en cas de retour, l'envoi postal (50) est livré au destinataire (10) chronologiquement après la première étape opératoire, dans lequel est prévue une banque de données (40) qui est consultable et/ou modifiable du moins partiellement pour l'expéditeur (10), le prestataire de service logistique (20) et le destinataire (30),
    - dans lequel est enregistrée dans la banque de données (40) une information de localisation (41) qui indique une variante du lieu de destination (31) composée d'au moins une première variante et d'une seconde variante du lieu de destination (31) et dans lequel, pendant une modification de l'information de localisation (41) effectuée pendant la deuxième étape opératoire par le destinataire (30) ou par l'expéditeur (30), une première information de modification (43) est générée et la première information de modification (43) est transférée pendant la deuxième étape opératoire au prestataire de service logistique (20) et/ou dans lequel est enregistrée dans la banque de données (40) une information de localisation (41) qui, en fonction d'une règle de remise, indique une variante de lieu de destination (31) composée d'au moins une première variante et d'une deuxième variante du lieu de destination (31) et dans lequel, en fonction de l'entrée en vigueur d'une condition de règle de remise pendant la deuxième étape opératoire, une première ou deuxième variante de lieu de destination (31) est appliquée et/ou
    - dans lequel est enregistrée dans la banque de données (40) une information de remise se
    rapportant à l'applicabilité de l'information de remise (42) concernant soit le cas de remise, soit le cas de retour et dans lequel, en cas de modification effectuée par le destinataire (30) ou par l'expéditeur (10) de l'information de remise (42), une deuxième étape opératoire (30) est générée et la deuxième information de modification (44) est transférée au prestataire de service logistique (20) pendant la deuxième étape opératoire.
  2. Procédé selon la revendication 1, caractérisé en ce que, outre au prestataire de service logistique (20), on a recours à au moins un autre prestataire de service logistique pour traiter un autre envoi postal (50), dans lequel, en cas de remise, l'autre envoi postal (50) est livré par un autre expéditeur au destinataire (30) avec l'assistance de l'autre prestataire de service logistique, dans lequel, en cas de retour, l'autre envoi postal est livré avec l'assistance de l'autre prestataire de service logistique à l'autre expéditeur, dans lequel la banque de données (40) est consultable du moins partiellement pour l'autre expéditeur et pour l'autre prestataire de service logistique, dans lequel est enregistrée dans la banque de données (40)
    - une autre information de localisation se rapportant au traitement de l'autre envoi postal et/ou
    - une autre information de remise se rapportant au traitement de l'autre envoi postal et à l'applicabilité soit du cas de remise, soit du cas de retour.
  3. Procédé selon une des revendications précédentes, caractérisé en ce que la première et la seconde variante du lieu de destination (31) se réfèrent à différentes indications d'adresses.
  4. Procédé selon une des revendications précédentes, caractérisé en ce que l'information de localisation (41) indique une variante du lieu de destination (31) qui n'était pas enregistrée dans la banque de données (40) avant la deuxième étape opératoire.
  5. Procédé selon une des revendications précédentes, caractérisé en ce que la règle de remise indique une variante du lieu de destination (31) en fonction de l'entrée en vigueur d'une des conditions suivantes :
    - un transfert de l'envoi postal (50) au destinataire (30) dans une certaine période d'une journée ou d'une semaine ou d'un mois ou d'une année,
    - un transfert de l'envoi postal (50) au destinataire (30) est possible ou possible en tant qu'autre lieu à un autre moment, en particulier plus tôt.
  6. Procédé selon une des revendications précédentes, caractérisé en ce que l'information de remise (42) sur l'applicabilité du cas de retour est modifiée
    - sur la base d'une demande de l'expéditeur (10) ou
    - sur la base d'une demande du destinataire (30).
  7. Procédé selon une des revendications précédentes, caractérisé en ce que l'information de remise (42) sur l'applicabilité du cas de remise est modifiée
    - sur la base d'une demande de l'expéditeur (10) ou
    - sur la base d'une demande du destinataire (30).
  8. Procédé selon une des revendications précédentes, caractérisé en ce que la banque de données (40) est consultée avant la livraison au destinataire (30) par le prestataire de service logistique (20), en particulier en utilisant un marquage apposé sur ou au niveau de l'envoi postal, en particulier d'un marquage visible de l'extérieur sur l'envoi postal (50), en particulier sous forme d'un code pluridimensionnel, en particulier bidimensionnel.
  9. Système permettant une amélioration du traitement d'envois postaux (50) comprenant une banque de données (40), dans lequel il est prévu, en cas de remise, de transférer un envoi postal (50) d'un expéditeur (10) à un premier moment de transfert à un prestataire de service logistique (20) et de transférer l'envoi postal (50) du prestataire de service logistique (20) à un deuxième moment de transfert à un destinataire (50), dans lequel, en cas de retour, il est prévu de livrer l'envoi postal (50) avec l'assistance de l'au moins un prestataire de service logistique (20) au destinataire (10), dans lequel la définition d'un lieu d'expédition (11) par l'expéditeur (10) est prévue, dans lequel la définition d'un lieu de destination (31) par le destinataire (30) est prévue,
    dans lequel la banque de données (40) est consultable au moins partiellement pour l'expéditeur (10), le prestataire de service logistique (20) et le destinataire (30), dans lequel, dans la banque de données (40),
    - est enregistrée une information de localisation (41) qui indique une variante du lieu de destination (31) composée d'au moins une première variante et d'une seconde de lieu de destination (31), et/ou
    est enregistrée une information de remise (42) se rapportant à l'applicabilité de l'information de remise (42) concernant soit le cas de remise, soit le cas de retour,
    - dans lequel, dans le cas d'une modification de l'information de localisation (41) réalisée entre le premier moment de transfert et le second moment de transfert par le destinataire (30) ou par l'expéditeur (10), il est prévu la génération et le transfert d'une première information de modification (43) au prestataire de service logistique (20) et/ou
    - dans lequel, dans le cas d'une modification de l'information de remise (42) réalisée entre le premier moment de transfert et le second moment de transfert par le destinataire (30) ou par l'expéditeur (10), il est prévu la génération et le transfert d'une seconde information de modification (44) au prestataire de service logistique (20).
  10. Système selon la revendication 9, caractérisé en ce que
    Procédé selon une des revendications précédentes, caractérisé en ce que l'information de localisation (41) indique une variante du lieu de destination (31) qui n'était pas enregistrée dans la banque de données (40) avant le premier moment de transfert.
  11. Système selon une des revendications 9 ou 10, caractérisé en ce que la règle de remise indique une variante du lieu de destination (31) en fonction de l'entrée en vigueur d'une des conditions suivantes :
    - un transfert de l'envoi postal (50) au destinataire (30) à une certaine période d'un jour ou d'une semaine ou d'un mois ou d'une année,
    - un transfert de l'envoi postal (50) au destinataire (30) est possible ou possible en tant qu'autre lieu à un autre moment, en particulier plus tôt.
  12. Système selon une des revendications 9, 10 ou 11, caractérisé en ce que l'information de remise (42) sur l'applicabilité du cas de retour est modifiée
    - sur la base d'une demande de l'expéditeur (10) ou
    - sur la base d'une demande du destinataire (30).
  13. Système selon une des revendications 9, 10, 11 ou 12, caractérisé en ce que l'information de remise (42) sur l'applicabilité du cas de remise est modifiée
    - sur la base d'une demande de l'expéditeur (10) ou
    - sur la base d'une demande du destinataire (30).
EP20130150949 2012-01-20 2013-01-11 Procédé destiné au traitement amélioré des envois postaux et système destiné à permettre un meilleur traitement des envois postaux avec une banque de données Active EP2617498B1 (fr)

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EP2617498B1 true EP2617498B1 (fr) 2015-03-11

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Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US10846577B2 (en) 2015-11-02 2020-11-24 Martin Voigt Method for providing information in a machine-readable form

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* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE102014209698A1 (de) * 2014-05-21 2015-11-26 Deutsche Telekom Ag Verfahren für ein Zustellen einer Postsendung; Datenbank zur Unterstützung des Zustellverfahrens; ein Datenträger für das Ab- und/oder Ablesen einer Identifikationsnummer, ein System für das Zustellen einer Postsendung, ein Computerprogramm und ein Computerprogrammprodukt

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Publication number Priority date Publication date Assignee Title
DE10149621A1 (de) * 2001-10-09 2003-07-03 Deutsche Post Ag Verfahren und Vorrichtung zum Befördern von Postsendungen
DE102006053671A1 (de) 2006-11-13 2008-05-15 Deutsche Post Ag Verfahren und Anordnung von Vorrichtungen zur Bearbeitung von Postsendungen innerhalb eines Posttransport- und Postverteilsystems

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US10846577B2 (en) 2015-11-02 2020-11-24 Martin Voigt Method for providing information in a machine-readable form

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