Classifications

• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04M—TELEPHONIC COMMUNICATION
  • H04M3/00—Automatic or semi-automatic exchanges
  • H04M3/42—Systems providing special services or facilities to subscribers
  • H04M3/42136—Administration or customisation of services
  • H04M3/4217—Managing service interactions
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04Q—SELECTING
  • H04Q3/00—Selecting arrangements
  • H04Q3/78—Temporary storage of information of calling or called subscriber
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04Q—SELECTING
  • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
  • H04Q2213/13097—Numbering, addressing
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04Q—SELECTING
  • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
  • H04Q2213/13102—Common translator

Definitions

• the present invention relates to a powerful and easy-to-use electronic control system in which the receiving system uses both the number and value of the transmitted characters to define the command to be executed.
• This system is particularly adapted to a telephony system in which the caller uses a very simplified terminal and is assisted by a network of relocated operators having access to a database of contacts and preferences of the callers.
• This control system facilitates and optimizes the services offered by the operator, simplifying common commands such as call transfers, while allowing a wide variety of commands with a more elaborate syntax.
• the operator will only have to transmit, for example by coding in voice frequencies, the number '3', possibly preceded and followed by a control character such as '#' or '*'. The same will be done until contact with index '999'.
• the operator does not have to specify that it is a call transfer instruction, the receiver automatically interpreting a sequence of three characters or less as a call transfer request.
• a command such as '1034' could be interpreted as a request to set the phone clock at ten thirty-four minutes. All four-digit commands from '0000' to '2359' will then be reserved for setting the clock.
• the receiver automatically interprets a sequence of four characters as a request for setting the clock.
• a sequence of three characters implicitly commands a call transfer and a sequence of four characters implicitly commands a reset to the clock time.
• the total number of characters of the command sequence identifies an implicit command, two implicit commands being here provided. This is not a limitation of the invention because the number of such commands is completely free.
• the date can be encoded as six decimal characters or even five hexadecimal characters.
• a sequence of four characters in length begins with a two-character identification pattern and, if this pattern has a value less than 24, this sequence corresponds to an implicit command to set the clock while, if pattern differs from numbers between 0 and 23, this sequence corresponds to an explicit command.
• the command '2405' can mean the selection of the fifth predefined melody, '24' corresponding to the explicit command 'melody selection' and '05' to the value '5'.
• FIG. 1 illustrates a nonlimiting example of a command protocol in the form of an operating mode for assistants to define the sequences to be sent to the receiving system.
• FIG. 2 schematically illustrates an assisted telephony application as described in the French patent published under the publication number FR2877184.
• a telephone switching system (17) connects the caller and the operator first, then the caller with his correspondent, clearing the operator when his transfer assistance is complete.
• Users can use any type of terminal, including conventional terminals with which they dial the operator network number.
• they Preferably, they use a simplified terminal, in which the network number is programmed so that it is dialed automatically, for example when the handset is raised, a flap folded or a button pressed.
• This terminal can be fixedly connected to the telephone network, switched or other (11). It may also include a local radio link with a base connected to the network (12) or be mobile type communicating with a cellular network (13).
• the present invention describes an optimized system for remote control of a receiver apparatus making it possible to very easily carry out the current commands and to have an extended set of commands for the more complex but less common operations. It is therefore particularly applicable to such an assisted telephone application.
• the present invention is more generally directed to any system in which a wizard or teleoperator must manually send commands to a remote device.
• the invention facilitates the memorization of the usual commands and improves the efficiency of the assistant and the quality of the service rendered.
• the present invention relates to an electronic device comprising receiving means for receiving a control sequence of a transmitter, comprising means for producing a command in response to this sequence which contains the parameters of the command, an explicit command being identified by the minus one control character of the control sequence; in addition, this device comprises means for producing at least one implicit command identified by the total number of characters of the command sequence.
• the present invention also relates to an electronic device comprising transmission means for transmitting a control sequence to destination of a receiver, comprising formatting means for formatting this sequence so that at least one of its control characters identifies an explicit command whose parameters are represented by at least some of the other characters; in addition, the formatting means are also provided for formatting a sequence comprising only the parameters of at least one implicit command identified by the total number of characters of the command sequence.
• a sequence of length less than a predetermined threshold corresponds to an implicit command while a sequence of length greater than or equal to said threshold corresponds to an explicit command.
• a sequence of predetermined length comprising an identification pattern
• this sequence corresponds to an explicit command if the identification pattern does not belong to a set of predetermined values.
• a sequence of three characters or less corresponds to an implicit command to transfer a telephone call to the contact listed by the number corresponding to these characters.
• the first two characters of a sequence of four characters forming an identification pattern if it represents a number less than twenty-four, the sequence corresponds to an implicit command clock adjustment, both first digits indicating the time, the last two indicating the minutes, while if the identification reason differs from a number between 0 and 23 this sequence corresponds to an explicit command.
• the control characters are preceded or followed by a specific control character.
• control characters is defined by a delay triggered by the reception of a first character.
• the characters are transmitted by voice frequency coding.
• some of the characters are encrypted to secure the order.

Landscapes

• Engineering & Computer Science (AREA)
• Computer Networks & Wireless Communication (AREA)
• Signal Processing (AREA)
• Telephonic Communication Services (AREA)
• Telephone Function (AREA)
• Mobile Radio Communication Systems (AREA)

Applications Claiming Priority (2)

Publications (1)

Family

ID=38291307

Family Applications (1)

Country Status (3)

Family Cites Families (5)

• 2006
  • 2006-12-06 FR FR0610695A patent/FR2910210B1/fr not_active Expired - Fee Related
• 2007
  • 2007-12-06 EP EP07871804A patent/EP2098055A2/de not_active Withdrawn
  • 2007-12-06 WO PCT/FR2007/002008 patent/WO2008081119A2/fr active Application Filing

Non-Patent Citations (1)

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