Classifications

• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04M—TELEPHONIC COMMUNICATION
  • H04M3/00—Automatic or semi-automatic exchanges
  • H04M3/42—Systems providing special services or facilities to subscribers
  • H04M3/428—Arrangements for placing incoming calls on hold
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
  • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
  • H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
  • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
  • H04L65/40—Support for services or applications
  • H04L65/401—Support for services or applications wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference
  • H04L65/4015—Support for services or applications wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference where at least one of the additional parallel sessions is real time or time sensitive, e.g. white board sharing, collaboration or spawning of a subconference
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04M—TELEPHONIC COMMUNICATION
  • H04M7/00—Arrangements for interconnection between switching centres
  • H04M7/0024—Services and arrangements where telephone services are combined with data services
  • H04M7/0042—Services and arrangements where telephone services are combined with data services where the data service is a text-based messaging service
  • H04M7/0045—Services and arrangements where telephone services are combined with data services where the data service is a text-based messaging service where the text-based messaging service is an instant messaging service

Definitions

• the invention relates to the field of (tele) communications, and more specifically the control of communications in the event of placing on hold of one of the persons participating in a telephone or multimedia communication.
• first and second communication terminals used by first and second persons, and one of these terminals receives a call from a third terminal or attempts to call a third terminal
• the second terminal can be put on hold (or "on hold").
• the second user is then no longer able to solicit the first user or ask him something, such as how long will wait (or on hold), unless he hangs up and remembers the first terminal.
• the first user is no longer able to inform the second user, for example to ask a question or specify the time during which it will last for waiting, unless waiting for the user of the third terminal. But it is then the latter who is confronted with the problem posed by the waiting.
• the second, respectively first, user can then try to establish an instant messaging communication via the Internet (or IM for "Instant Messaging") with the first, respectively second, user. But, this requires that the first and second terminals are able to establish instant messaging communications. This operation is not automated in the networks of the prior art.
• the second, respectively first, user can also attempt to send an email (or "e-mail") to the first, respectively second, user. But, this requires that the first and second terminals are able to exchange emails, or that the first user and / or the second user (s) have (s) an additional terminal able to exchange e-mails. In addition, and above all it is necessary that the email service of the email destination terminal has been previously activated in order to notify the user of the arrival of an email.
• the invention therefore aims to improve the situation.
• This method is characterized in that it consists, when a telephone or multimedia communication has been established between the first and second terminals and when an action on the first terminal is likely to cause the waiting of the second terminal, automatically proposing the establishment, following this action, of an instant messaging communication via the Internet or an intranet between communication terminals of the first and second users so that the latter can exchange text messages.
• the method according to the invention may comprise other characteristics that can be taken separately or in combination, and in particular:
• the terminal of the first user who establishes the instant messaging communication may be the first terminal;
• the terminal of the second user participating in the instant messaging communication may be the second terminal;
• the terminal of the first user who participates in instant messaging communication, may be a first additional terminal capable of establishing at least instant messaging communications via the Internet or an intranet;
• the terminal of the second user who participates in instant messaging communication, may be a second additional terminal capable of establishing at least instant messaging communications via the Internet or an Intranet;
• Consecutively to the action can be proposed to the first terminal or the first additional terminal and / or the second terminal or the second additional terminal establishment of an instant messaging communication;
• the action may result from an attempt to establish a telephone or multimedia communication from the first terminal with a third terminal capable of establishing telephone or multimedia communications, or from a third terminal with the first terminal. It can also be a deliberate action of the first user;
• the invention also proposes a device dedicated to controlling communications between communication terminals capable of at least establishing telephone or multimedia communications.
• This control device is characterized in that it comprises charged control means, when a telephone or multimedia communication has been established between a first terminal of a first user and a second communication terminal of a second user, and when an action on the first terminal is likely to cause the second terminal to be put on hold, to propose (automatically) the establishment of an instant messaging communication via the Internet or an intranet between communication terminals of the first and second users, so that they can exchange text messages.
• the device according to the invention may comprise other characteristics that can be taken separately or in combination, and in particular:
• control means may be responsible for proposing to the first terminal the establishment of the instant messaging communication
• control means may be responsible for providing the second terminal and / or the first terminal establishing the instant messaging communication;
• control means in the presence of a first terminal unsuitable for establishing instant messaging communications, the control means must know (or determine) the communication address of a first additional terminal of the first user, able to establish at least communications instant messaging via the Internet or an intranet, in order to provide the first terminal or the first additional terminal and / or the second terminal with the establishment of instant messaging communication;
• control means must know (or determine) the communication address of a second additional terminal of the second user, able to establish at least communications instant messaging via the Internet or an intranet, in order to provide the first terminal or the first additional terminal and / or the second terminal or the second additional terminal with the establishment of instant messaging communication;
• control means can be responsible for proposing the setting up of the instant messaging communication in the event of detection of an action resulting from an attempt to establish a telephone or multimedia communication from the first terminal with a third terminal capable of establishing telephone or multimedia communications or a third terminal with the first terminal, or a deliberate action of the first user;
• control means may be responsible for providing the first and / or second user (s) with the establishment of an instant messaging communication, and for initiating this establishment if at least one agreement is received.
• the invention also proposes a server equipped with a control device of the type of that presented above.
• FIG. 1 very schematically and functionally illustrates a main server equipped with a first exemplary embodiment of a control device according to the invention, and three user terminals, two of them having established a telephone communication. during which one is put on hold because the other is in communication with the third,
• FIG. 2 very schematically and functionally illustrates a main server, equipped with a second embodiment of a control device according to the invention, and four user terminals, two of which having established a telephone communication during which one is put on hold because the other is in communication with a third, and a fourth being used to establish an instant messaging communication.
• the object of the invention is to allow the automatic proposal to establish an instant messaging communication via the Internet or an intranet between user terminals when they have already established a telephone or multimedia communication with two of their terminals. , and that one of them puts the other on hold.
• the term "communication terminal” means any equipment having a communication module (MCN) enabling it to establish telephone or multimedia communications, and to put on hold (or on standby) equipment with which it has established a telephone or multimedia communication, as well as possibly, but not necessarily, to establish instant messaging communications via the Internet or an Intranet. It may therefore be, for example, a fixed or mobile phone, a computer communicating fixed or portable, or a personal digital assistant (or PDA) communicating.
• MCP communication module
• PDA personal digital assistant
• the control device D is located in a main server SP connected to the communication network.
• a control device D comprises a control module MC responsible for intervening whenever a telephone or multimedia communication (arrow F1 in FIG. 1) has been established between a terminal (for example the first T1 ), belonging to a (first) user, and another terminal (for example the second 12) belonging to a second user, and an action on the (first) terminal T1 causes the second terminal T2 to be put on hold.
• a control module MC responsible for intervening whenever a telephone or multimedia communication (arrow F1 in FIG. 1) has been established between a terminal (for example the first T1 ), belonging to a (first) user, and another terminal (for example the second 12) belonging to a second user, and an action on the (first) terminal T1 causes the second terminal T2 to be put on hold.
• control module MC is coupled, via the main server SP, to the network communication equipment in order, in particular, to detect when the terminals of the client users have established a call and when they are asked to participate in a call. other communication.
• the main server SP may possibly be coupled to the network via another server dedicated to telephone or multimedia communications.
• the term "action causing the holding of a second terminal” an action performed by a user on his first terminal (already in communication with a second terminal) and intended to ask the first terminal to establish a telephone communication or multimedia with a third terminal (capable of establishing telephone or multimedia communications), or the establishment of another telephone or multimedia communication between the first terminal and a third terminal, on the initiative of the latter (incoming call ), or a deliberate action of a user on his first terminal, independently of another communication.
• control module MC automatically offers the first user and / or the second user the establishment of an instant messaging communication via the Internet or an Intranet (or IM for "Instant Messaging") between their (communication) terminals, so that they can exchange messages text.
• the terminals which are involved in the automatic establishment of the instant messaging communication proposed by a control module MC, are not necessarily the first T1 and second terminal T2 which established the first telephone or multimedia communication.
• the same terminals must each have an instant messaging service MMI application module, coupled to the MCN communication module and to establish instant messaging communications via the Internet.
• Internet or Intranet This is particularly the case of the first T1 and T2 terminal T2 illustrated in Figure 1 in the form of fixed phones (by way of non-limiting example). But, this is not mandatory.
• the invention also applies to situations in which the first and / or second user has (s) a first (TA1) and / or a second (T A2) additional communication terminal having an MMI instant messaging service application module enabling them to establish instant messaging communications via the Internet or an intranet.
• the first user has a first terminal T1 capable of establishing telephone or multimedia communications, and a first additional terminal TA1 provided with a messaging service application module.
• instant MMI while the second user has a single second terminal T2 provided with an application module MMI instant messaging service.
• the second user may have a second terminal (T2) capable of establishing telephone or multimedia communications, and a second additional terminal (TA2) provided with a messaging service application module.
• T2 second terminal
• TA2 second additional terminal
• instant MMI while the first user has a unique first terminal (T1) provided with an application module MMI instant messaging service.
• the first user can have a first terminal T1 capable of establishing telephone or multimedia communications, and a first additional terminal TA1 provided with an application module of instant messaging service MMI
• the second user can have a second terminal ( T2) capable of establishing telephone or multimedia communications, and a second additional terminal (TA2) provided with an MMI instant messaging service application module.
• control module MC When the control module MC detects that a first communication (arrow F1) has been established between the first terminal T1 and the second terminal T2 and that an action, resulting from the establishment of a second communication between the third terminal T3 and its first terminal T1 (arrow F2), will cause the waiting of the second terminal T2, it sends to the first terminal T1 and / or the second terminal T2 a message (their) proposing to establish an instant messaging communication via the Internet with the second terminal T2 or the first terminal T1. This message is transmitted after the effective holding of the second terminal T2.
• the control module MC can check whether the terminals T1 and T2 have an MMI instant messaging service application module. This verification is not useful when all client terminals are suitable for telephone or multimedia communications and IM communications. To carry out its verification, the control module MC accesses storage means (such as for example a database or a memory) in which at least the communication identifiers of the terminals of the client users are stored as well as their communication characteristics ( phone or multimedia and / or instant messaging), in correspondence of customer IDs. These storage means can be located in the main server SP or in another server accessible to the latter.
• storage means such as for example a database or a memory
• the control module MC addresses a message to the second terminal T2, because it is the one that is put on hold. But, this is not mandatory. It can indeed send a message to the first terminal T1, or address messages in parallel to the first terminal T1 and the second terminal T2. In the example illustrated in FIG. 1, the control module MC sends a message to the second terminal T2 (arrow F3).
• the proposal message is a text message that is displayed on the screen of the second terminal T2. But, it could also be a synthesized voice message.
• the control module MC waits for a response, here the second terminal
• control module MC In case of reception of at least one refusal of establishment or in the absence of response (s) within a chosen period of time the control module MC interrupts its intervention and no instant messaging communication is established between the first T1 and second T2 terminals.
• the control module MC preferably addresses the terminal which has transmitted to it first a chord (arrow F4 or F5), an instruction message. instructing its MMI instant messaging service application module to establish an instant messaging communication with the MMI instant messaging service application module of the other terminal (here T1).
• This last communication can possibly be done via a dedicated server for this purpose and coupled to the main server SP and the network.
• the MMI instant messaging service application modules of the first T1 and second terminal T2 then establish the IM communication between them (arrow F6), thus allowing the first user and / or the second user to exchange text messages, s it (s) desire it (s), and even as the second terminal T2 is put in waiting by the first terminal T1 because of the action undergone.
• the first and third users can communicate together, by telephone or multimedia, with their first T1 and third T3 terminals.
• the first user has a first terminal T1 capable of establishing telephone or multimedia communications, for example a fixed telephone. and a first additional terminal TA1 provided with an MMI instant messaging service application module, such as a fixed computer, while the second user has a single second terminal T2 provided with a service application module.
• MMI instant messaging such as a landline phone.
• control module MC When the control module MC detects that a first communication (arrow F1) has been established between the first terminal T1 and the second terminal T2 and that an action, resulting from the establishment of a second communication between the third terminal T3 and its first terminal T1 (arrow F2), will cause the waiting of the second terminal T2, it must address a proposal message establishment of an IM communication via the Internet to the first user and / or the second user.
• the control module MC first checks whether the terminals T1 and T2 have an MMI instant messaging service application module. To do this, it accesses storage means (such as for example a database or a memory) MM in which at least the communication identifiers of the terminals of the client users are stored, as well as their communication characteristics (telephone or multimedia and / or instant messaging), in correspondence of the identifiers of the customers.
• storage means MM may be located in the main server SP, as shown in Figure 2, or in another server accessible to the main server SP.
• the control module MC determines if the first user has an additional terminal that allows it. Here is the case.
• the control module MC can then transmit a proposal message either to the first terminal T1, the first additional terminal TA1, the second terminal T2, the second terminal T2 and the first terminal T1 or the first additional terminal TA1.
• the control module MC transmits the proposal message to the first additional terminal TA1 (arrow F3). To do this, the control module MC must know (or determine) the communication address of the first additional terminal TA1. This can for example be stored in the memory means MM.
• control module MC In the event of reception of at least one refusal of establishment or in the absence of answer (s) within a chosen period of time, the control module MC interrupts its intervention and no instant messaging communication is established. On the other hand, in case of reception of at least one agreement (here that of
• the control module MC sends to the terminal that first transmitted it an agreement (arrow F4 or F5), here TA1, an instruction message instructing its application module for instant messaging service MMI to establish a communication instant messaging with the MMI instant messaging service application module of the other terminal (here
• This last communication can possibly be done via a dedicated server for this purpose and coupled to the main server SP and the network.
• the MMI instant messaging service application modules of the first additional terminal TA1 and the second terminal T2 then establish instant messaging communication with each other (arrow F6), thus allowing the first user and / or the second user to exchange text messages. , if it desires, and even as the second terminal T2 is put on hold by the first terminal T1 because of the action undergone. At the same time, the first and third users can communicate together, by telephone or multimedia, with their first T1 and third T3 terminals.
• the second user who has a second terminal T2 capable of establishing telephone or multimedia communications, and a second additional terminal TA2 provided with an MMI instant messaging service application module, while the first user has only a single first terminal T1 provided with a service application module MMI instant messaging.
• control module MC detects that a first communication has been established between its first terminal T1 and the second terminal T2 and that an action, resulting from the establishment of a second communication between the third terminal T3 and its first terminal T1, will cause the waiting of the second terminal T2, it must address a proposal message establishment of an IM communication via the Internet to the first user and / or the second user.
• the control module MC first checks whether the terminals T1 and T2 have an MMI instant messaging service application module. To do this, he accesses the memory means MM. Since the second terminal T2 is not capable of establishing instant messaging communications, the control module MC determines whether the second user has an additional terminal that allows it. Here is the case. The control module MC can then transmit a proposal message either to the first terminal T1, the second terminal T2, the second additional terminal TA2, the second terminal T2 or the second additional terminal TA2 and the first terminal T1. In case of transmission of a proposal message to the first TA1 and / or the second additional terminal TA2, the control module MC must know (or determine) its (or their) address (es) of communication. That (s) can (for example) be stored (s) in the memory means MM.
• control module MC In the event of reception of at least one refusal of establishment or in the absence of answer (s) within a chosen period of time, the control module MC interrupts its intervention and no instant messaging communication is established.
• the control module MC addresses the terminal which has first transmitted an agreement (arrow F4 or F5), here TA2, an instruction message instructing its application module for instant messaging service MMI to establish an instant messaging communication with the instant messaging service application module MMI the other terminal (here T1).
• This last communication can possibly be done via a dedicated server for this purpose and coupled to the main server SP and the network.
• the MMI instant messaging service application modules of the first terminal T1 and the second additional terminal TA2 then establish the instant messaging communication between them, thereby allowing the first user and / or the second user to exchange text messages, if (s) the desire (s), and even as the second terminal T2 is put on hold by the first terminal T1 due to the action undergone.
• the first and third users can communicate together, by telephone or multimedia, with their first T1 and third T3 terminals.
• the first and second users respectively have a first terminal T1 and a first additional terminal TA1 and a second terminal T2 and a second additional terminal TA2.
• control module MC of the first terminal T1 detects that a first communication has been established between its first terminal T1 and the second terminal T2 and that an action, resulting from the restoration of a second communication between the third terminal T3 and its first terminal T1, will cause the waiting of the second terminal T2, it must address a proposal message establishment of an IM communication via the Internet to the first user and / or the second user.
• the control module MC first checks whether the terminals T1 and T2 have an instant messaging service application module
• the control module MC determines whether the first and second users each have an additional terminal that allows it. Here is the case. The control module MC can then transmit a proposal message either to the first terminal T1, the second terminal T2, the first additional terminal TA1, the second additional terminal TA2, the second terminal T2 or the second additional terminal TA2 and at the first terminal T1 or the first additional terminal TA1. In case of transmission of a proposal message to the first TA1 and / or the second additional terminal TA2, the control module MC must know (or determine) its (or their) address (es) of communication. That (s) can (for example) be stored (s) in the memory means MM.
• the control module MC In the event of reception of at least one refusal of establishment or in the absence of answer (s) within a chosen period of time, the control module MC interrupts its intervention and no instant messaging communication is established. On the other hand, in the event of reception of at least one chord (for example that of TA2), the control module MC sends to the terminal which first transmitted it an agreement, here TA2, an instruction message ordering its module MMI instant messaging service application to establish an instant messaging communication with the MMI instant messaging service application module of the other terminal (here TA1). This last communication can possibly be done via a dedicated server for this purpose and coupled to the main server SP and the network.
• the MMI instant messaging service application modules of the first additional terminal TA1 and the second additional terminal TA2 then establish the instant messaging communication between them, thus allowing the first user and / or the second user to exchange text messages, if any. it (s) desire (s), and even as the second terminal T2 is put on hold by the first terminal T1 due to the action undergone.
• the first and third users can communicate together, by telephone or multimedia, with their first T1 and third T3 terminals.
• control device D and in particular its control module MC, can be realized in the form of circuits electronics, software (or computer) modules, or a combination of circuits and software.
• the invention can also be considered as a communication control method that can be implemented between user terminals, for example of the type of those presented above with reference to FIGS. 1 and 2.
• This method is characterized in that it consists, when a telephone or multimedia communication has been established between the first T1 and second terminal T2 and when an action on the first terminal T1 is likely to cause the waiting of the second terminal 12, to automatically propose the establishment, following this action, an instant messaging communication via the Internet or an intranet between communication terminals (T ⁇ and T2, or T1 and TA2, or TA1 and T2, or TA1 and TA2) of the first and second users so that the latter can exchange text messages.

Landscapes

• Engineering & Computer Science (AREA)
• Signal Processing (AREA)
• Computer Networks & Wireless Communication (AREA)
• General Engineering & Computer Science (AREA)
• Multimedia (AREA)
• Telephonic Communication Services (AREA)
• Data Exchanges In Wide-Area Networks (AREA)

Applications Claiming Priority (2)

Publications (1)

Family

ID=37266969

Family Applications (1)

Country Status (5)

Families Citing this family (1)

Family Cites Families (4)

• 2006
  • 2006-02-14 FR FR0650524A patent/FR2897497B1/fr not_active Expired - Fee Related
• 2007
  • 2007-02-14 US US11/574,782 patent/US20100131597A1/en not_active Abandoned
  • 2007-02-14 EP EP07731622A patent/EP1987662A2/de not_active Withdrawn
  • 2007-02-14 CN CNA2007800000048A patent/CN101213824A/zh active Pending
  • 2007-02-14 WO PCT/FR2007/050797 patent/WO2007093740A2/fr active Application Filing

Non-Patent Citations (1)

Also Published As

Similar Documents

Legal Events