EP1772001A1 - Procede et systeme de telechargement d'une application rvi au niveau d'un dispositif, de son execution et du telechargement de la reponse d'utilisateur - Google Patents

Procede et systeme de telechargement d'une application rvi au niveau d'un dispositif, de son execution et du telechargement de la reponse d'utilisateur

Info

Publication number
EP1772001A1
EP1772001A1 EP05758704A EP05758704A EP1772001A1 EP 1772001 A1 EP1772001 A1 EP 1772001A1 EP 05758704 A EP05758704 A EP 05758704A EP 05758704 A EP05758704 A EP 05758704A EP 1772001 A1 EP1772001 A1 EP 1772001A1
Authority
EP
European Patent Office
Prior art keywords
application
interactive voice
ivr
user
voice response
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP05758704A
Other languages
German (de)
English (en)
Inventor
Paul J. Rankin
David A. Bell
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Koninklijke Philips NV
Original Assignee
Koninklijke Philips Electronics NV
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Koninklijke Philips Electronics NV filed Critical Koninklijke Philips Electronics NV
Publication of EP1772001A1 publication Critical patent/EP1772001A1/fr
Withdrawn legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4938—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals comprising a voice browser which renders and interprets, e.g. VoiceXML
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
    • H04M1/72406—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality by software upgrading or downloading
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/55—Aspects of automatic or semi-automatic exchanges related to network data storage and management
    • H04M2203/553—Data upload

Definitions

  • FIG. 1 is a schematic diagram of a prior art system
  • Figure 2 is a schematic diagram of a first embodiment of a communication system
  • a third approach, shown in Figure 4, is to use a gateway 200 that takes over the IVR front-end and deals with the various VoiceXML servers 212 that serve the IVR front-ends.
  • the service provider and their IVR application writers collaborate to produce a second 'batch-oriented' VIMF version of the application that can be run asynchronously by a user.
  • This system has a number of advantages, including the fact that the organisation that is providing the gateway 200 deals directly with the provider companies, and the PSTN not involved. Service providers have privileged early access to a new, poorer market segment.
  • the proxy must elicit knowledge of the IVR applications of interest to the users (this process is described later), build a VIMF program that can elicit the required input from a user offline (Progi), an agent distributes Progi to the poorer users, the agent collates the VIMF program responses to Progi , the proxy plays back the response, and transcribes them (Key presses for navigation and query response will be recorded by the VIMF application as keys pressed, i.e.
  • VIMF VIMF
  • some in out validity checks can be programmed in VIMF, for example, to check on valid keyed number input or that a user's entered number falls within a pre-defined range, or that the recording duration of a user's spoken reply to a question falls within a range of expected durations.

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Human Computer Interaction (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
  • Information Transfer Between Computers (AREA)

Abstract

Selon l'invention, un procédé de communication consiste à télécharger au niveau d'un dispositif une application de réponse vocale interactive, à recevoir une commande d'utilisateur afin d'exécuter l'application de réponse vocale interactive, à exécuter ladite application en réponse à la commande, à créer un fichier qui comprend la réponse d'utilisateur à l'application de réponse vocale interactive, et à télécharger le fichier.
EP05758704A 2004-07-16 2005-07-15 Procede et systeme de telechargement d'une application rvi au niveau d'un dispositif, de son execution et du telechargement de la reponse d'utilisateur Withdrawn EP1772001A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
GBGB0415928.1A GB0415928D0 (en) 2004-07-16 2004-07-16 Communication method and system
PCT/IB2005/052359 WO2006008712A1 (fr) 2004-07-16 2005-07-15 Procede et systeme de telechargement d'une application rvi au niveau d'un dispositif, de son execution et du telechargement de la reponse d'utilisateur

Publications (1)

Publication Number Publication Date
EP1772001A1 true EP1772001A1 (fr) 2007-04-11

Family

ID=32893674

Family Applications (1)

Application Number Title Priority Date Filing Date
EP05758704A Withdrawn EP1772001A1 (fr) 2004-07-16 2005-07-15 Procede et systeme de telechargement d'une application rvi au niveau d'un dispositif, de son execution et du telechargement de la reponse d'utilisateur

Country Status (7)

Country Link
EP (1) EP1772001A1 (fr)
JP (1) JP2008507187A (fr)
KR (1) KR20070032781A (fr)
CN (1) CN1985503A (fr)
BR (1) BRPI0513389A (fr)
GB (1) GB0415928D0 (fr)
WO (1) WO2006008712A1 (fr)

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20100215156A1 (en) * 2006-04-06 2010-08-26 Industrial Technology Research Institute Structural data transmission method and system for interactive voice response system
US9118760B2 (en) 2011-09-09 2015-08-25 Drumbi, Inc. Systems and methods for coordinated voice and data communications

Families Citing this family (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
TWI450571B (zh) * 2009-06-29 2014-08-21 Ind Tech Res Inst 應用於語音服務的結構化資料傳送方法及系統
US20130101098A1 (en) * 2011-10-24 2013-04-25 Oscar Novo Diaz Interaction With a Device via a Communications Network
CN104125347A (zh) * 2014-06-24 2014-10-29 小米科技有限责任公司 获取语音服务的方法和装置
US9560200B2 (en) 2014-06-24 2017-01-31 Xiaomi Inc. Method and device for obtaining voice service
KR101765317B1 (ko) 2015-09-24 2017-08-04 주식회사 브리지텍 Ip ivr 이중화 시스템 및 그 방법
US11303750B2 (en) * 2020-06-30 2022-04-12 Avaya Management L.P. Intelligent interactive voice response (IVR) navigator

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CA2344904A1 (fr) * 2001-04-23 2002-10-23 Bruno Richard Preiss Systeme et methode de reponse vocale interactive
US20050028085A1 (en) * 2001-05-04 2005-02-03 Irwin James S. Dynamic generation of voice application information from a web server
JP2004020613A (ja) * 2002-06-12 2004-01-22 Canon Inc サーバ、受信端末
US7003464B2 (en) * 2003-01-09 2006-02-21 Motorola, Inc. Dialog recognition and control in a voice browser
EP1524778A1 (fr) * 2003-10-15 2005-04-20 Harman Becker Automotive Systems GmbH Procédé pour la communication d'information entre un serveur et un utilisateur par l'intermédiare d'un dispositif de communication mobile exécutant un script de dialogue

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
See references of WO2006008712A1 *

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20100215156A1 (en) * 2006-04-06 2010-08-26 Industrial Technology Research Institute Structural data transmission method and system for interactive voice response system
US9118760B2 (en) 2011-09-09 2015-08-25 Drumbi, Inc. Systems and methods for coordinated voice and data communications

Also Published As

Publication number Publication date
WO2006008712A1 (fr) 2006-01-26
BRPI0513389A (pt) 2008-05-06
JP2008507187A (ja) 2008-03-06
CN1985503A (zh) 2007-06-20
KR20070032781A (ko) 2007-03-22
GB0415928D0 (en) 2004-08-18

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