BRPI0513389A - método e sistema de comunicação - Google Patents

método e sistema de comunicação

Info

Publication number
BRPI0513389A
BRPI0513389A BRPI0513389-0A BRPI0513389A BRPI0513389A BR PI0513389 A BRPI0513389 A BR PI0513389A BR PI0513389 A BRPI0513389 A BR PI0513389A BR PI0513389 A BRPI0513389 A BR PI0513389A
Authority
BR
Brazil
Prior art keywords
communication method
interactive voice
voice response
response application
file
Prior art date
Application number
BRPI0513389-0A
Other languages
English (en)
Inventor
Paul Rankin
David Bell
Original Assignee
Koninkl Philips Electronics Nv
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Koninkl Philips Electronics Nv filed Critical Koninkl Philips Electronics Nv
Publication of BRPI0513389A publication Critical patent/BRPI0513389A/pt

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4938—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals comprising a voice browser which renders and interprets, e.g. VoiceXML
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
    • H04M1/72406—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality by software upgrading or downloading
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/55—Aspects of automatic or semi-automatic exchanges related to network data storage and management
    • H04M2203/553—Data upload

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Human Computer Interaction (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
  • Information Transfer Between Computers (AREA)

Abstract

MéTODO E SISTEMA DE COMUNICAçãO Um método de comunicação inclui carregar a um dispositivo um aplicativo de resposta de voz interativa, receber um comando de usuário para executar o aplicativo de resposta de voz interativa, executar o aplicativo de resposta de voz interativa em resposta ao comando, criar um arquivo que inclui a resposta do usuário ao aplicativo de resposta de voz interativa, e transferir o arquivo.
BRPI0513389-0A 2004-07-16 2005-07-15 método e sistema de comunicação BRPI0513389A (pt)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
GBGB0415928.1A GB0415928D0 (en) 2004-07-16 2004-07-16 Communication method and system
PCT/IB2005/052359 WO2006008712A1 (en) 2004-07-16 2005-07-15 Method and system for downloading an ivr application to a device, executing it and uploading user's response

Publications (1)

Publication Number Publication Date
BRPI0513389A true BRPI0513389A (pt) 2008-05-06

Family

ID=32893674

Family Applications (1)

Application Number Title Priority Date Filing Date
BRPI0513389-0A BRPI0513389A (pt) 2004-07-16 2005-07-15 método e sistema de comunicação

Country Status (7)

Country Link
EP (1) EP1772001A1 (pt)
JP (1) JP2008507187A (pt)
KR (1) KR20070032781A (pt)
CN (1) CN1985503A (pt)
BR (1) BRPI0513389A (pt)
GB (1) GB0415928D0 (pt)
WO (1) WO2006008712A1 (pt)

Families Citing this family (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20100215156A1 (en) * 2006-04-06 2010-08-26 Industrial Technology Research Institute Structural data transmission method and system for interactive voice response system
TWI450571B (zh) * 2009-06-29 2014-08-21 Ind Tech Res Inst 應用於語音服務的結構化資料傳送方法及系統
US9118760B2 (en) 2011-09-09 2015-08-25 Drumbi, Inc. Systems and methods for coordinated voice and data communications
US20130101098A1 (en) * 2011-10-24 2013-04-25 Oscar Novo Diaz Interaction With a Device via a Communications Network
CN104125347A (zh) * 2014-06-24 2014-10-29 小米科技有限责任公司 获取语音服务的方法和装置
US9560200B2 (en) 2014-06-24 2017-01-31 Xiaomi Inc. Method and device for obtaining voice service
KR101765317B1 (ko) 2015-09-24 2017-08-04 주식회사 브리지텍 Ip ivr 이중화 시스템 및 그 방법
US11303750B2 (en) * 2020-06-30 2022-04-12 Avaya Management L.P. Intelligent interactive voice response (IVR) navigator

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CA2344904A1 (en) * 2001-04-23 2002-10-23 Bruno Richard Preiss Interactive voice response system and method
JP2004530982A (ja) * 2001-05-04 2004-10-07 ユニシス コーポレーション Ｗｅｂサーバからの音声アプリケーション情報の動的な生成
JP2004020613A (ja) * 2002-06-12 2004-01-22 Canon Inc サーバ、受信端末
US7003464B2 (en) * 2003-01-09 2006-02-21 Motorola, Inc. Dialog recognition and control in a voice browser
EP1524778A1 (en) * 2003-10-15 2005-04-20 Harman Becker Automotive Systems GmbH Method for communicating information from a server to a user via a mobile communication device running a dialog script

Also Published As

Publication number Publication date
CN1985503A (zh) 2007-06-20
KR20070032781A (ko) 2007-03-22
GB0415928D0 (en) 2004-08-18
WO2006008712A1 (en) 2006-01-26
JP2008507187A (ja) 2008-03-06
EP1772001A1 (en) 2007-04-11

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Legal Events

Date Code Title Description
B11A Dismissal acc. art.33 of ipl - examination not requested within 36 months of filing
B11Y Definitive dismissal - extension of time limit for request of examination expired [chapter 11.1.1 patent gazette]