EP1614067A2 - Procede et systeme pour alimenter plusieurs prestataires de service en dispositifs de service techniques - Google Patents

Procede et systeme pour alimenter plusieurs prestataires de service en dispositifs de service techniques

Info

Publication number
EP1614067A2
EP1614067A2 EP04726434A EP04726434A EP1614067A2 EP 1614067 A2 EP1614067 A2 EP 1614067A2 EP 04726434 A EP04726434 A EP 04726434A EP 04726434 A EP04726434 A EP 04726434A EP 1614067 A2 EP1614067 A2 EP 1614067A2
Authority
EP
European Patent Office
Prior art keywords
service
data processing
processing system
devices
service provider
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
EP04726434A
Other languages
German (de)
English (en)
Inventor
Bernd Neumann
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Siemens AG
Original Assignee
Siemens AG
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Siemens AG filed Critical Siemens AG
Publication of EP1614067A2 publication Critical patent/EP1614067A2/fr
Ceased legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311—Scheduling, planning or task assignment for a person or group
    • G06Q10/063112—Skill-based matching of a person or a group to a task
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06315—Needs-based resource requirements planning or analysis
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/087—Inventory or stock management, e.g. order filling, procurement or balancing against orders
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management

Definitions

  • the present invention relates to a method and system for supplying a number of service providers with technical service devices.
  • service devices For the services, e.g. Troubleshootings in industrial companies, various, sometimes highly specialized technical equipment (hereinafter referred to as “service devices”) such as tools, instruments, test and measurement devices are required.
  • a service provider therefore has a number of service devices that he can provide to his service employees for their Provides service operations.
  • FIG. 7 shows a service process of a service provider in the event of a fault rectification and the influence of the tool and instrument supply on the service process and thus also on the service quality. Similar processes can be found in quality and maintenance departments.
  • a fault occurring at a plant location at time ts is reported to the service provider at time tse.
  • a service employee is informed by his service organization about a service order and is preparing for it. He needs the set-up time trn to clarify and request his required service devices, so that he can only leave the malfunctioning system location at time t2.
  • FIG. 8 shows a simplified representation of a known process for supplying two service employees SP1 and SP2 of a service provider SDL with service devices.
  • the service assignments of the service employees SP1 and SP2 take place at plant locations that are different from the storage locations of the service devices. Information flows are shown with solid lines, material flows with dashed lines.
  • the service provider SDL has a first number of service devices SGI at a first warehouse location and a second number of service devices SG2 at a second warehouse location. location that - as indicated by the arrows LV1 or LV2 - is managed by its service organization SO.
  • the service organization offers its service employees SP1, SP2 these service devices in the form of service device offers AG1 and AG2.
  • the service employee SP1 After receiving a service order, the service employee SP1 sends a request AF1 for the delivery of the desired service device to a desired plant location to the service organization SO.
  • the service organization SO uses a delivery order DAF12 to commission a second service provider DL2.
  • the service employee SP1 wishes the service devices to be returned to their storage locations after the service device service period has ended, he sends a return delivery request RF1 to the service organization SO.
  • This records the return delivery request RF1 and in turn instructs the service providers DL1 and DL2 by means of return delivery requests DRF11 and DRF12 with the return delivery RL1 of the service devices to their respective warehouse locations.
  • return delivery RL1 service providers DLl and DL2 transmit their invoices RG11 and RG12 to service organization SO.
  • the service organization provides for a delivery AL2 after a delivery request AF2 from the service employee SP2 via the service providers DL1 and DL2 and after a return delivery request RF2 for a return delivery RL2 of desired service devices.
  • the information flows taking place correspond to the information flows explained above and are shown in FIG subscript numbers "2" or "21” and "22" in the reference numerals.
  • the service employees contact their service organization for the delivery and return delivery of service devices.
  • the service organization must therefore record their requirements and check the availability of the service devices in the service device inventory.
  • the service providers DLl and DL2 then have to be controlled and checked for deliveries and returns.
  • the service provider must keep a precise overview of his service equipment inventory, monitor test dates and cycles of measuring equipment (e.g. for calibrations) and carry out the necessary tests, document, archive and, if necessary, replacement devices for his service employees provide.
  • the purchase of new service devices as well as the taking back of defective service devices and their repair processing must also be organized by the service provider.
  • the object directed to the method is achieved by a method for supplying a number of service providers with technical service devices, with each of the service providers being assigned a plurality of service devices and each of the service providers being provided with services at a plurality of plant locations carries out, which are different from the storage locations for its service devices, including the following process steps:
  • the respective majority of the respective service providers - e.g. due to property - assigned service devices made available to a device service provider who manages them through a data processing system. Making the service devices available can e.g. by
  • the service provider can access the data processing system and, via the data processing system, request delivery of one or more of his service devices to a desired plant location. Service personnel therefore do not turn to a service device when it is needed more to your service organization, but to the device service provider.
  • the device service provider then delivers the requested service devices to the desired system location. The service provider thus relinquishes its competence for supplying service devices to its service employees to the device service provider and thus to a separate company that is different from the service provider.
  • the inventive central management of the service devices by the device service provider eliminates a large number of the partially even redundant sub-processes and interfaces in the supply process.
  • the effort for the supply of service devices is thus reduced overall and the provision times can be shortened.
  • Consistent information supply with the help of the data processing system prevents loss of information and thus improves the quality of service.
  • the service device inventory can be managed across regions or across storage locations and can thus be used efficiently.
  • Such an efficient use of the service devices may even reduce existing service device inventories and thus enable the service provider to reduce its assets.
  • the service provider can dispense with particularly labor-intensive activities such as recording delivery and return delivery requests, repair and calibration monitoring and processing, and inventory control.
  • the device service provider preferably has a plurality of additional service devices of his own, which the service providers can request via the data processing system for delivery to the desired plant location.
  • the device service provider thus provides a pool of devices that the service providers can access and can borrow or rent individual or multiple devices.
  • the availability of service devices for the individual service providers can be increased without the service provider having to buy additional devices.
  • Very expensive devices do not have to be bought, but can be rented from the device service provider. It is even possible to reduce the number of service devices and thus the assets on the part of the service provider.
  • At least one of the service providers can request a service device from another of the service providers via the data processing system.
  • the service providers can thus access a pool of service devices, into which the devices flow at least one, in the best case all service providers.
  • the object directed to the system is achieved according to the invention by a system for supplying several service Service providers with technical service devices, with each of the service providers being assigned a plurality of service devices and each of the service providers performing services in a number of plant locations which are different in location from the storage locations for their service devices
  • a data processing system of a device service provider to which the respective plurality of service devices is made available by the service providers, for managing the service devices, the data processing system being accessible for each of the service providers and one or more being delivered via the data processing system its service devices can be requested to a desired plant location, - means for arranging for the delivery of the requested service device (s) to the desired plant location by the device service provider.
  • FIG. 2 shows a block diagram of a first embodiment of a system according to the invention
  • 3 shows a flowchart of an embodiment of the method according to the invention
  • FIG. 4 shows a block diagram of a second embodiment of a system according to the invention
  • FIG. 5 shows an embodiment of a web page for inventory information
  • FIG. 6 shows an embodiment of a web page for electronic supervisory approval
  • the service provider SDL1 owns a first number of service devices SG11 and a second number of service devices SG12, which are each located at different storage locations and which he has made available to a device service provider GDL.
  • the device service provider GDL has a data processing system DV for the administration LV of the service devices SG11 and SG12.
  • the data processing system DV informs the service employees SPll and SP12 by means of offers AGll and AG12 about the service devices available to them.
  • the service employee SPll can access the data processing system DV and request desired service devices for delivery via a delivery request AFll.
  • Data processing system DV initiates the delivery of the ALU of the desired service devices to the service employee SP11 from the device inventory SG11 and / or SG12 by the device service provider.
  • the service employee SPll requests a return delivery of the service devices after the service device service period has ended their respective storage locations, he transmits a return delivery request RF11 to the data processing system DV, which initiates a return delivery RL11 of the service devices to their respective storage location by the device service provider GDL.
  • the data processing system DV sends an invoice RG11 to the service organization SOI of the service provider SDLl. If a call back of the service device is necessary (e.g. due to a necessary calibration), the data processing system DV sends a call back message RRll to the service employee SPll, whereupon the data processing system DV causes the device service provider to return RL11 of the service device.
  • the data processing system DV also ensures delivery AL12 or return delivery RL11 of service devices after a delivery request AF12 or return request RF12 from a service employee SP12.
  • the associated information flow is identified by the subscript "12" in the reference numerals.
  • the entire processing, from the delivery request to the return delivery of the service devices, is carried out by the device service provider GDL.
  • the device service provider GDL On the part of the service provider SDLl, only the device service provider GDL and thus only one service provider has to be checked.
  • the device service provider GDL has a plurality of its own service devices SG-GDL, which are also managed by the data processing system DV and by service employees of the service provider SDL 1 via the data processing system DV for delivery to a desired plant location can be requested.
  • the device service provider GDL supplies a service provider SDL2 with service devices.
  • the service Service providers SDL2 are assigned to the service devices SG2, which he has made available to the device service provider GDL.
  • the service devices SG2 are also managed by the data processing system DV.
  • the service provider SDL2 can access the data processing system DV and, via the data processing system DV, request delivery of one or more of its service devices to a desired plant location.
  • FIG. 1 shows supply processes for two employees SP21 and SP22 of the service provider SDL2.
  • the information and material flows correspond to the information and material flows already explained in connection with the service employees SP11 and SP12 and are identified by the subscript numbers "21" and "22" in the reference symbols.
  • the service devices SG11 and SG12 of the service provider SDLl, the service devices SG-GDL of the service provider GDL and the service devices SG2 of the service provider SDL2 form a pool of service devices on which both the service provider SDLl and the service provider Service providers can access SDL2, so that the availability of service devices for the two service providers SDL1 and SDL2 can be increased significantly.
  • the system 1 has, as a central element, a data processing system, designed as a server computer system 4, of a device service provider for the management of service devices, not shown, which either the device service provider of one or more
  • Service providers have been made available or which are specific to the device service provider.
  • the server computer system 4 has a database 6, in each of which a device data record 13 is stored for each of the service devices, said device data record clearly identifying the service device in terms of device type, location and user. contains data.
  • the location data enables exact tracking of the location of the service device for quick access and short provision times.
  • the user data enables personal-related administration of the service devices for time and cost-optimized use of the device.
  • a device data record 13 preferably also includes device owner data, rental cost data and / or purchase price data.
  • the device owner data indicate which service device inventory the service device is assigned to, i.e. Which of the service providers it belongs to or whether it belongs to the device service provider.
  • the rental cost data indicate the rental costs (e.g. per unit of time) and the purchase price data the purchase price of the device and are used for invoicing.
  • the device data record additionally includes a date for a call back of the service device, e.g. for the purpose of calibrating the service device.
  • a data record 14 is stored in the database 6 for each of the service persons, which are defined by the service providers for service device requests, which contains the data clearly identifying the service person in terms of name and associated service provider.
  • a service person can include a single service employee or an entire group of service employees, which can be identified as a group via a person data record 14.
  • the personal data record preferably comprises 14 criteria for the permissibility of a device request and / or a person authorized to release to release an impermissible device request.
  • the personal data record has information about the service devices assigned to the service person.
  • the database 6 has a service organization data record 15 for each of the service organizations of the service providers. This contains information about Loan, rental and purchase conditions as well as addresses for invoicing.
  • the server computer system 4 also has a plurality 7 of web pages which can be sent to a client computer and displayed there.
  • a web page 8 for the delivery request serves to display the service devices defined by the personal data records 14 in connection with the device data records 13.
  • the web page 8 preferably has input fields for selecting and requesting one or more of the service devices displayed and for entering a delivery location and delivery date.
  • a web page 9 for the return delivery request serves to display the delivered devices and to select and request the return delivery for one or more of the displayed service devices.
  • a person authorized to release can display the devices to be released for selection and release.
  • a web page 11 for inventory information the inventory of available and delivered devices can be displayed for employees of the device service provider or also for senior employees of the service provider.
  • a web page 12 for user identification is used to enter a user ID. Via a web page 29 administrator
  • an administrator can add, edit or delete device data records 13, person data records 14 and service organization data records 15.
  • Other web pages not shown can e.g. reporting, e.g. serve to display calibration reports.
  • the server computer system 4 has a plurality of functional means 16 for the execution of administration and monitoring functions. These functional means can be implemented in hardware and / or in software in the server computer system 4. Which includes: Means 17 for catalog creation, ie for creating a catalog of the service devices that can be requested by a service person, the service person only being shown the service devices assigned to them, means 18 for checking the availability of a requested service device in the service device inventory managed by the device service provider the service provider,
  • Means 22 for checking the admissibility of a device request of a service person on the basis of the personal admission criteria of the service person and for issuing a release request to the person authorized to release the service person in the event that the device request is not permitted
  • Means 24 for automatically comparing a current date with the date for a call back of the service device and for initiating a return delivery of the service device to the device service provider in the event that the current date is the
  • the server computer system 4 can be accessed via a data communication network 3.
  • the network can be, for example, the Internet and / or an intranet.
  • the network 3 can also include a mobile network, for example according to the WAP or UMTS protocol.
  • the server computer system 4 is accessed by the service provider via the network 3 by means of the client computer 5.
  • the client computers 5 can be customary personal computers that can be accessed using a conventional web browser, e.g. Netscape Navigator or Microsoft Internet Explorer, are equipped to act. However, these can also be mobile computers which are equipped with a wireless interface, and also mobile telephones with WAP or UMTS capability. Personal digital assistants with a network interface and so-called web pads can also be used
  • Client computer 5 are used.
  • FIG. 3 shows a flow diagram of a particularly advantageous embodiment of the method according to the invention.
  • a service employee who wants to request a service device first starts a browser program on his client computer 5 and enters the Uniform Resource Locator (URL) of the server computer system 4 of the device service provider.
  • URL Uniform Resource Locator
  • step 51 the web page 12 for user identification is loaded from the server computer system 4 onto the client computer 5 of the service employee and the service employee identifies himself to the server computer system 4 with his user name.
  • step 52 the means 17 for creating the catalog of the server computer system 4 searches in the person records 14 stored in the database 6 for the person record belonging to the user name and the service devices assigned to the service employee by his person record and loads the web Page 8 for the delivery request with a catalog of these devices on the client computer 5 of the service employee.
  • the means 17 which are listed in the catalog and identify the devices more precisely, such as type details, are taken from the associated device data records. Due to the individual catalog creation, a service employee is only shown the service devices that are actually important to him and tedious search procedures are no longer necessary.
  • the service employee then selects the desired service devices from the catalog offered to him in step 53 and, in step 54, enters the desired delivery date and the desired delivery location in an input field on the web page 8 for the delivery request.
  • the service employee sends his request to the server
  • step 56 the availability of a requested device in the service device inventory of the service provider managed by the device service provider is checked using the means 18. If the availability in the service device inventory of the service provider is given, means 23 for delivery cause the device to be borrowed to the service employee in step 62 and delivery of the service device from the service provider inventory in step 66.
  • step 58a If there is no availability in the service device inventory of the service provider, the availability is checked in step 58a with the aid of means 19 of the service device in a service device inventory owned by the device service provider. If there is availability in the service device inventory belonging to the device service provider, the service device is leased to the service provider in step 63 with the aid of means 23 and in step 66 the service device is delivered from the service device inventory owned by the device service provider
  • the means 20 automatically checks the availability of the service device in the service device inventories of the other service providers. If there is availability in one of the service device stocks of the other service providers, the means 23 are used in step 63 to rent the service device to the service provider and in step 66 the service device is delivered from the service device inventory of one of the other service providers. Service provider.
  • the means 21 automatically checks whether a purchase of the service device is possible. For this purpose, the means 21 determines in step 59 from the device data set assigned to the device the purchase price of the device and compares this with the maximum allowable purchase price stored in the personal data set of the service employee. If the purchase price is less than the maximum permissible purchase price, a purchase 64 and a subsequent delivery 66 of the service device are initiated with the aid of the means 23. If the purchase price is greater than the maximum permissible purchase price, the means 22 for release monitoring in step 60 automatically a person authorized to release, e.g. the supervisor of the service employee, to release the
  • the Approval or rejection takes place with the help of the web page 10 for approval, which is sent from the means 22 to the client computer 5 of the authorized user.
  • step 61 it is checked whether the purchase is released by the person authorized to release. If there is no release, the service employee is informed in step 65, e.g. in the form of an email, informed and the procedure ended.
  • a means 64 to initiate a purchase causes the device 64 to be purchased 64 and the means 23 to initiate delivery cause it to be delivered 66.
  • the means 24 for callback monitoring automatically compares a current date with a date stored in the device data record for a callback of the service device. In the event that the current date exceeds the recall date, the service device will be called back to the device service provider.
  • the service employee is informed of the recall by means 24, in step 70 the delivery of a replacement device to the service employee is initiated and in step 71 by means 26 to initiate the return delivery, the device service manager initiates the return delivery of the recalled device.
  • the means 25 for return delivery request monitoring checks whether there is a return delivery request to the device by the service employee.
  • the service employee can report such a return request to the server computer system 4, for example, by email or via the web page 9 for the return request. If there is a return request from the service employee, the means 26 for initiating the return delivery in step 71 are used to return the recalled device Device service provider initiated. If there is no return delivery request, the process jumps back to step 67. After the return delivery has taken place, in step 72 the means 27 for invoicing automatically sends an invoice to the service organization of the service employee.
  • the system 1 has a data processing system DV with a server computer system with a web server 30, which is used by the service providers as notebooks 33 and / or workstations 32 trained client computers and the Internet 35 is accessible.
  • the web pages 7 and 7 are located on the web server 30 .
  • the database 6 with the device data records 13, personnel data records 14 and service organization data records 15 according to FIG. 2 is located on a database server 34, which is connected to the web server 30 and is preferably designed as an SQL 2000 database server.
  • Employees of the device service provider such as Logistics processors, calibration centers or administrators have access to the web server 30 and the database server 34 via workstations 40 and an intranet 36.
  • a web server 30 and a database server 34 are provided and can be accessed by all service providers. However, it is also possible to provide a web server 30 and / or a database server 34 for each of the service providers, which can then only be accessed by the respective service provider.
  • the individual web servers can then via a data network, e.g. via an intranet.
  • a firewall 37a is located between the web server 30 and the Internet 35. Because for security reasons some If service providers are not allowed to install WEB servers immediately after a firewall with personal data, the web server 30 is preceded by a further web server 31 without data storage, which only connects to the web server 30 and the database server 34 manufactures. A second firewall 37b is located between the web server 31 without data storage and the web server 30. A so-called “demilitarized zone” 38 is formed by the firewalls 37a and 37b.
  • server pages ensure dynamic interaction with a user.
  • An EIS layer can be accessed from the server pages, i.e. database systems (SQL Server) and EIS systems (Colorado, B.O.S.).
  • SQL Server database systems
  • EIS systems Colorado, B.O.S.
  • a connection to an ERP system 39 of the device service provider takes place via a WEB application server 41.
  • tiers there are several levels of responsibility (tiers).
  • tiers There are several logical tiers occur in detail:
  • a client tier based on thin clients, so that users can access the functionality of the data processing system via their browser.
  • the integration of, for example, Colorado, BOS and the database system is taken into account in the architecture by its own integration tier.
  • Data security can be guaranteed via encryption, authentication and authorization, for example via the database system (SQL Server).
  • FIG. 5 Further examples of the scope of functions and a web-based representation (user interface) of these functions are shown in FIG. 5 for a personal material management and in FIG. 6 for an electronic superior release.
  • the method and system according to the invention can also be used to supply only a single service provider with service devices instead of supplying several service providers.
  • access to the service devices of another service provider is then not possible.
  • one or more of the service providers does not provide the device service provider with any service devices (for example because they do not have any service devices) and thus supplies them with service devices exclusively from the service device inventories of the device service provider and / or other service Service provider.

Landscapes

  • Business, Economics & Management (AREA)
  • Human Resources & Organizations (AREA)
  • Engineering & Computer Science (AREA)
  • Economics (AREA)
  • Strategic Management (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Operations Research (AREA)
  • Theoretical Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Marketing (AREA)
  • General Business, Economics & Management (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • Physics & Mathematics (AREA)
  • Development Economics (AREA)
  • Educational Administration (AREA)
  • Game Theory and Decision Science (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Data Mining & Analysis (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

L'invention concerne un procédé permettant d'alimenter plusieurs prestataires de service en dispositifs de service techniques, afin de réduire les coûts côté prestataire de services pour alimenter ses collaborateurs de service en dispositifs de service et simultanément d'améliorer son processus de service et/ou sa qualité de service. Une pluralité de dispositifs de service est allouée dans chaque cas à chacun des prestataires de services et chaque prestataire de services assure dans chaque cas des prestations en une pluralité de sites d'installations, qui se trouvent localement en des points différents des sites de stockage de ses dispositifs de service. Ledit procédé comprend les étapes suivantes : administrer les dispositifs de service par un prestataire de services de dispositifs, auquel la pluralité respective de dispositifs de service est mise à disposition par les prestataires de services, à l'aide d'un système de traitement de données, chacun des prestataires de services pouvant accéder au système de traitement de données et demander la livraison d'un ou de plusieurs de ses dispositifs de service en un site d'installation voulu, par l'intermédiaire du système de traitement de données ; livrer le ou les dispositif(s) de service demandé(s) sur le site d'installation voulu, par le prestataire de services de dispositifs.
EP04726434A 2003-04-09 2004-04-08 Procede et systeme pour alimenter plusieurs prestataires de service en dispositifs de service techniques Ceased EP1614067A2 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
DE10316481 2003-04-09
PCT/DE2004/000755 WO2004092986A2 (fr) 2003-04-09 2004-04-08 Procede et systeme pour alimenter plusieurs prestataires de service en dispositifs de service techniques

Publications (1)

Publication Number Publication Date
EP1614067A2 true EP1614067A2 (fr) 2006-01-11

Family

ID=33185653

Family Applications (1)

Application Number Title Priority Date Filing Date
EP04726434A Ceased EP1614067A2 (fr) 2003-04-09 2004-04-08 Procede et systeme pour alimenter plusieurs prestataires de service en dispositifs de service techniques

Country Status (5)

Country Link
US (1) US7831458B2 (fr)
EP (1) EP1614067A2 (fr)
DE (1) DE112004001066D2 (fr)
NO (1) NO20055242L (fr)
WO (1) WO2004092986A2 (fr)

Families Citing this family (28)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20050097046A1 (en) 2003-10-30 2005-05-05 Singfield Joy S. Wireless electronic check deposit scanning and cashing machine with web-based online account cash management computer application system
US8708227B1 (en) 2006-10-31 2014-04-29 United Services Automobile Association (Usaa) Systems and methods for remote deposit of checks
US7873200B1 (en) 2006-10-31 2011-01-18 United Services Automobile Association (Usaa) Systems and methods for remote deposit of checks
US8799147B1 (en) 2006-10-31 2014-08-05 United Services Automobile Association (Usaa) Systems and methods for remote deposit of negotiable instruments with non-payee institutions
US10380559B1 (en) 2007-03-15 2019-08-13 United Services Automobile Association (Usaa) Systems and methods for check representment prevention
US8243090B2 (en) * 2007-08-08 2012-08-14 Landmark Screens, Llc Method for mapping a color specified using a smaller color gamut to a larger color gamut
US8892454B2 (en) * 2007-09-27 2014-11-18 Sap Se Configuration of web services
US9058512B1 (en) 2007-09-28 2015-06-16 United Services Automobile Association (Usaa) Systems and methods for digital signature detection
US9898778B1 (en) 2007-10-23 2018-02-20 United Services Automobile Association (Usaa) Systems and methods for obtaining an image of a check to be deposited
US9159101B1 (en) 2007-10-23 2015-10-13 United Services Automobile Association (Usaa) Image processing
US9892454B1 (en) 2007-10-23 2018-02-13 United Services Automobile Association (Usaa) Systems and methods for obtaining an image of a check to be deposited
US8160971B2 (en) * 2007-10-30 2012-04-17 Electrolux Home Products, Inc. Method and apparatus for monitoring an order status
US10380562B1 (en) 2008-02-07 2019-08-13 United Services Automobile Association (Usaa) Systems and methods for mobile deposit of negotiable instruments
US10504185B1 (en) 2008-09-08 2019-12-10 United Services Automobile Association (Usaa) Systems and methods for live video financial deposit
US9123020B2 (en) * 2008-09-25 2015-09-01 International Business Machines Corporation Modeling, monitoring, and managing system dimensions for a service assurance system
US8452689B1 (en) 2009-02-18 2013-05-28 United Services Automobile Association (Usaa) Systems and methods of check detection
US10956728B1 (en) 2009-03-04 2021-03-23 United Services Automobile Association (Usaa) Systems and methods of check processing with background removal
US9779392B1 (en) 2009-08-19 2017-10-03 United Services Automobile Association (Usaa) Apparatuses, methods and systems for a publishing and subscribing platform of depositing negotiable instruments
US8699779B1 (en) 2009-08-28 2014-04-15 United Services Automobile Association (Usaa) Systems and methods for alignment of check during mobile deposit
US9129340B1 (en) 2010-06-08 2015-09-08 United Services Automobile Association (Usaa) Apparatuses, methods and systems for remote deposit capture with enhanced image detection
US10380565B1 (en) 2012-01-05 2019-08-13 United Services Automobile Association (Usaa) System and method for storefront bank deposits
US10552810B1 (en) 2012-12-19 2020-02-04 United Services Automobile Association (Usaa) System and method for remote deposit of financial instruments
US11138578B1 (en) 2013-09-09 2021-10-05 United Services Automobile Association (Usaa) Systems and methods for remote deposit of currency
US9286514B1 (en) 2013-10-17 2016-03-15 United Services Automobile Association (Usaa) Character count determination for a digital image
US9317009B2 (en) * 2014-02-19 2016-04-19 Xerox Corporation Systems and methods for mounting an externally readable monitoring module on a rotating customer replaceable component in an operating device
US10402790B1 (en) 2015-05-28 2019-09-03 United Services Automobile Association (Usaa) Composing a focused document image from multiple image captures or portions of multiple image captures
US11030752B1 (en) 2018-04-27 2021-06-08 United Services Automobile Association (Usaa) System, computing device, and method for document detection
US11900755B1 (en) 2020-11-30 2024-02-13 United Services Automobile Association (Usaa) System, computing device, and method for document detection and deposit processing

Family Cites Families (35)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4937743A (en) * 1987-09-10 1990-06-26 Intellimed Corporation Method and system for scheduling, monitoring and dynamically managing resources
US5111391A (en) * 1989-10-05 1992-05-05 Mrs. Fields, Inc. System and method for making staff schedules as a function of available resources as well as employee skill level, availability and priority
WO1995004427A1 (fr) * 1993-08-03 1995-02-09 A.D.S. Communications, Inc. Systeme et procede de repartition automatique
US5467268A (en) 1994-02-25 1995-11-14 Minnesota Mining And Manufacturing Company Method for resource assignment and scheduling
US5623404A (en) * 1994-03-18 1997-04-22 Minnesota Mining And Manufacturing Company System and method for producing schedules of resource requests having uncertain durations
US6070155A (en) * 1995-01-12 2000-05-30 Automated Vehicle Anaysis, Inc. Integrated automated analysis and repair
US5920846A (en) * 1996-02-27 1999-07-06 Southwestern Bell Telephone Co. Method and system for processing a service request relating to installation, maintenance or repair of telecommunications services provided to a customer premises
DE19728885C2 (de) 1997-07-07 2000-10-19 Reinhard Albers Rechnergestützt arbeitendes Ausleihsystem
US6879962B1 (en) * 1998-05-24 2005-04-12 Joseph D. Smith Logistics system and method
US6173128B1 (en) * 1999-08-27 2001-01-09 Xerox Corporation Remanufacturing system for replaceable modules in a digital printing apparatus
US20020082966A1 (en) * 1999-11-16 2002-06-27 Dana Commercial Credit Corporation System and method for benchmarking asset characteristics
US8271336B2 (en) * 1999-11-22 2012-09-18 Accenture Global Services Gmbh Increased visibility during order management in a network-based supply chain environment
US6606744B1 (en) * 1999-11-22 2003-08-12 Accenture, Llp Providing collaborative installation management in a network-based supply chain environment
US6996538B2 (en) * 2000-03-07 2006-02-07 Unisone Corporation Inventory control system and methods
WO2001069417A2 (fr) * 2000-03-17 2001-09-20 Siemens Aktiengesellschaft Architecture de technologie de maintenance d'installations
US6795707B2 (en) * 2000-05-23 2004-09-21 Jeffrey W. Martin Methods and systems for correlating telecommunication antenna infrastructure placement information to provide telecommunication quality of service information
US6351621B1 (en) * 2000-06-26 2002-02-26 Xerox Corporation Wireless interaction with memory associated with a replaceable module for office equipment
WO2002013104A2 (fr) * 2000-08-07 2002-02-14 General Electric Company Procede et systeme informatises de guidage du personnel a selectionner un site de travail prefere pour l'entretien courant de l'equipement de transport
WO2002029608A2 (fr) * 2000-10-06 2002-04-11 Optiant, Inc. Systeme et procede pour determiner une strategie de configuration optimale pour des systemes comportant des options de decision multiples
US20020107767A1 (en) * 2001-02-05 2002-08-08 Mcclair Kevin J. National branch network facility and system
US20030028408A1 (en) * 2001-02-23 2003-02-06 Rudusky Daryl System, method and article of manufacture for a contractor-based hardware development service
US20030172002A1 (en) * 2001-03-15 2003-09-11 Spira Mario Cosmas Menu driven management and operation technique
US20020194047A1 (en) * 2001-05-17 2002-12-19 International Business Machines Corporation End-to-end service delivery (post-sale) process
US6735293B2 (en) * 2001-06-05 2004-05-11 Bell Canada Method and system for facilitating telecommunications service provisioning and service assurance
US20030003909A1 (en) * 2001-06-29 2003-01-02 Nokia Corporation System and method for identifying service provider initiated location-dependent services in a mobile communication system
US7478060B2 (en) * 2001-08-30 2009-01-13 Xerox Corporation On-site E-commerce parts ordering from products being serviced
US6922687B2 (en) * 2001-12-21 2005-07-26 Barca, L.L.C. Closed loop asset management process
US7043419B2 (en) * 2002-09-20 2006-05-09 International Business Machines Corporation Method and apparatus for publishing and monitoring entities providing services in a distributed data processing system
AU2003295572A1 (en) * 2002-11-15 2004-06-15 Axios Partners, Llc Value innovation management system and methods
US20040117046A1 (en) * 2002-12-12 2004-06-17 Renzo Colle User interface for scheduling tasks
US20040128204A1 (en) * 2002-12-27 2004-07-01 Cihla Virgil F. Systems for procuring products in a distributed system
US7797203B2 (en) * 2003-03-31 2010-09-14 Sap Ag Collaborative product taxonomy instantiation
US20050010663A1 (en) * 2003-07-11 2005-01-13 Tatman Lance A. Systems and methods for physical location self-awareness in network connected devices
US7620562B2 (en) * 2003-12-24 2009-11-17 Time Warner Cable, Inc. Online installation scheduling system and method for cable services
US7599479B2 (en) * 2005-04-13 2009-10-06 Nextel Communications Inc. Systems and methods for generating bills

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
See references of WO2004092986A2 *

Also Published As

Publication number Publication date
NO20055242D0 (no) 2005-11-08
NO20055242L (no) 2006-01-09
US20060277085A1 (en) 2006-12-07
WO2004092986A3 (fr) 2004-12-23
US7831458B2 (en) 2010-11-09
DE112004001066D2 (de) 2006-05-24
WO2004092986A2 (fr) 2004-10-28

Similar Documents

Publication Publication Date Title
EP1614067A2 (fr) Procede et systeme pour alimenter plusieurs prestataires de service en dispositifs de service techniques
DE69828306T2 (de) System mit offener architektur zum echtzeit-konsolidieren der information mehrerer finanzieller systeme
WO1999067749A1 (fr) Releve de temps de travail pour differentes applications
DE10240117A1 (de) Netzwerkbasiertes Informationsmanagement
EP2636006A2 (fr) Procédé permettant d'établir en ligne une police d'assurance et dispositif permettant la mise en oeuvre dudit procédé
DE102005046358A1 (de) System und Verfahren zum Verwalten von Daten betreffend Wartungsaufträge
US20060080116A1 (en) Web-based employee onboarding management and tracking software
DE60212032T2 (de) Systemen und Verfahren zur Koordinierung von Quälitätssicherungsereignissen
EP1193624A1 (fr) Méthode de gestion de qualité
DE102004047328A1 (de) Computersystem und Verfahren zum automatischen Ausführen von Bestellungen
DE60225272T2 (de) Netzwerk-basierte Informationenverwaltung
DE10019244A1 (de) Expertensystem für Rückwärtsauktionierungs-Austausch
EP3067850A1 (fr) Procédé et dispositif destinés à la transmission d'une pension de retraite professionnelle
DE102007022104A1 (de) System zur Steuerung von Projekten und Unterstützung von Geschäftsprozessen in einem Unternehmen
DE10234004A1 (de) Verfahren und System zur Abwicklung von Bestellvorgängen
DE10149253A1 (de) Verfahren zum computer-gestützten Erfassen und Auswerten von Daten
DE10060177A1 (de) Verfahren und Datenverarbeitungssystem zum wissensbasierten Beraten, Managen und/oder Steuern eines Geschäftsprozesses
DE102018209412A1 (de) Dezentrales Transaktionssystem zum Verwalten von Stammdaten
DE102005019869A1 (de) Verfahren zur Steuerung und Überwachung wenigstens eines Reparaturprozesses
Forman ‛ Achieving the Vision of e-Government‛
EP3877926A1 (fr) Dispositif et procédé de conversion de données provenant d'une interface de client numérique d'un système de réseau informatique
DE10112258A1 (de) Verfahren und System zur Prozessregelung
DE102007008270A1 (de) Verfahren und Vorrichtung zum Datenaustausch und Datenabgleich
WO1999050995A1 (fr) Systeme pour l'installation automatique d'un service internet a valeur ajoutee
EP1271375A2 (fr) Procédure et dispositif pour la saisie et la représentation de l'historique d'un appareil fabriqué à partir de composants

Legal Events

Date Code Title Description
PUAI Public reference made under article 153(3) epc to a published international application that has entered the european phase

Free format text: ORIGINAL CODE: 0009012

17P Request for examination filed

Effective date: 20050926

AK Designated contracting states

Kind code of ref document: A2

Designated state(s): AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HU IE IT LI LU MC NL PL PT RO SE SI SK TR

AX Request for extension of the european patent

Extension state: AL HR LT LV MK

DAX Request for extension of the european patent (deleted)
17Q First examination report despatched

Effective date: 20060720

STAA Information on the status of an ep patent application or granted ep patent

Free format text: STATUS: THE APPLICATION HAS BEEN REFUSED

18R Application refused

Effective date: 20100204