EP0881602A3 - Device and method for automatically processing service orders - Google Patents

Device and method for automatically processing service orders Download PDF

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Publication number
EP0881602A3
EP0881602A3 EP98106947A EP98106947A EP0881602A3 EP 0881602 A3 EP0881602 A3 EP 0881602A3 EP 98106947 A EP98106947 A EP 98106947A EP 98106947 A EP98106947 A EP 98106947A EP 0881602 A3 EP0881602 A3 EP 0881602A3
Authority
EP
European Patent Office
Prior art keywords
der
und
dialog
unit
order
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
EP98106947A
Other languages
German (de)
French (fr)
Other versions
EP0881602A2 (en
Inventor
Siegfried Kleine-Besten
Wilmjakob Dr. Herlyn
Dietmar Hildebrandt
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Volkswagen AG
Original Assignee
Volkswagen AG
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Volkswagen AG filed Critical Volkswagen AG
Publication of EP0881602A2 publication Critical patent/EP0881602A2/en
Publication of EP0881602A3 publication Critical patent/EP0881602A3/en
Ceased legal-status Critical Current

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Classifications

    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C5/00—Registering or indicating the working of vehicles
    • G07C5/08—Registering or indicating performance data other than driving, working, idle, or waiting time, with or without registering driving, working, idle or waiting time
    • G07C5/0841—Registering performance data
    • G07C5/085—Registering performance data using electronic data carriers
    • G07C5/0858—Registering performance data using electronic data carriers wherein the data carrier is removable

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  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Lock And Its Accessories (AREA)
  • Stored Programmes (AREA)

Abstract

Die Erfindung betrifft eine Vorrichtung zur automatischen Bearbeitung von Serviceaufträgen, insbesondere zur Auftragsannahme von Kraftfahrzeugen, mit mindestens je einer Eingabe- (1;2;3), Ausgabe- (1;6;7) und Speichereinheit (5), die jeweils mindestens einer Steuereinheit (4) zugeordnet sind, wobei

  • die Eingabe- (1;2;3), Ausgabe- (1;6;7), Steuer- (4) und Speichereinheiten (5) so ausgebildet und einander zugeordnet sind, daß zwischen einem Benutzer und dem elektronischen System ein Dialog zur Erfassung von auftragsbezogenen Daten möglich ist und
  • eine Bestätigung des im Dialog erteilten Auftrages mit der Ausgabeeinheit (1;6;7) erstellbar ist.
Folgende Verfahrensschritte sind vorgesehen:
  • Betätigung der Eingabeeinheit (1;2;3) zur Überführung der Vorrichtung von einem Bereitschafts- in einen Dialogmodus,
  • Aufforderung zur Eingabe von Identitätsmerkmalen durch die Ausgabeeinheit (1;6;7),
  • Eingabe der Identifikationsmerkmale und einer Auftragsart aus einer Vielzahl möglicher vordefinierter Standard-Aufträge oder eines individuellen Auftrages mittels der Eingabeeinheit (1;2;3), die mittels der Ausgabeeinheit (1;6;7) angezeigt werden,
  • eindeutige zugeordnete Abspeicherung der Eingaben in der Speichereinheit (5) durch die Steuereinheit (4) und
  • Ausgabe eines Protokolls zur Bestätigung des eingegebenen Auftrages durch die Ausgabeeinheit (1;6;7)
umfaßt.
Figure 00000001
The invention relates to a device for the automatic processing of service orders, in particular for order acceptance of motor vehicles, with at least one input (1; 2; 3), output (1; 6; 7) and storage unit (5), each having at least one Control unit (4) are assigned, wherein
  • the input (1; 2; 3), output (1; 6; 7), control (4) and storage units (5) are designed and assigned to one another in such a way that a dialog for recording between a user and the electronic system of order-related data is possible and
  • A confirmation of the order placed in the dialog can be generated with the output unit (1; 6; 7).
The following procedural steps are planned:
  • Actuation of the input unit (1; 2; 3) for transferring the device from a standby to a dialog mode,
  • Request for input of identity features by the output unit (1; 6; 7),
  • Entering the identification features and an order type from a large number of possible predefined standard orders or an individual order using the input unit (1; 2; 3), which are displayed using the output unit (1; 6; 7),
  • Clearly assigned storage of the inputs in the memory unit (5) by the control unit (4) and
  • Output of a protocol for confirmation of the entered order by the output unit (1; 6; 7)
includes.
Figure 00000001
EP98106947A 1997-05-27 1998-04-16 Device and method for automatically processing service orders Ceased EP0881602A3 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
DE1997122084 DE19722084A1 (en) 1997-05-27 1997-05-27 Device and method for the automatic processing of service orders
DE19722084 1997-05-27

Publications (2)

Publication Number Publication Date
EP0881602A2 EP0881602A2 (en) 1998-12-02
EP0881602A3 true EP0881602A3 (en) 2001-09-19

Family

ID=7830594

Family Applications (1)

Application Number Title Priority Date Filing Date
EP98106947A Ceased EP0881602A3 (en) 1997-05-27 1998-04-16 Device and method for automatically processing service orders

Country Status (2)

Country Link
EP (1) EP0881602A3 (en)
DE (1) DE19722084A1 (en)

Families Citing this family (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0978805A3 (en) 1998-08-06 2001-10-04 Volkswagen Aktiengesellschaft Device for automatically processing service orders
DE10011891A1 (en) * 2000-03-03 2001-09-13 Textilpflege Melle Automatic acquisition device for clothing/washing has control element accommodating microprocessor controlled chip card reader, receipt printer, display controller, keyboard
DE10221236A1 (en) * 2002-05-13 2003-12-24 Hans Fellner Motor vehicle automatic service contract generation device comprises a service terminal that connects to a motor vehicle portable identification card, e.g. a chip card, to ensure vehicle technical data is correctly acquired

Citations (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4404639A (en) * 1980-12-02 1983-09-13 Chevron Research Company Automotive diagnostic system
US4803348A (en) * 1987-06-30 1989-02-07 Lohrey David W Automated customer interface for services involving drop-off and pickup
FR2619236A1 (en) * 1987-08-06 1989-02-10 Body Camille Programmable reception apparatus for objects for the purposes of processing them
EP0377535A1 (en) * 1989-01-06 1990-07-11 Onfroy Sampaix Berou Locker and method for temporarily remitting an object between two persons
US4999763A (en) * 1988-04-25 1991-03-12 Ousborne Jeffrey J Self service access controller
GB2269469A (en) * 1992-08-04 1994-02-09 Tokyo Seimitsu Co Ltd Passing an article from person to person
US5317503A (en) * 1992-03-27 1994-05-31 Isao Inoue Apparatus for calculating a repair cost of a damaged car
JPH07207965A (en) * 1994-01-24 1995-08-08 Osamu Endo Energy supply station system and information transfer device or key box operating this system

Patent Citations (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4404639A (en) * 1980-12-02 1983-09-13 Chevron Research Company Automotive diagnostic system
US4803348A (en) * 1987-06-30 1989-02-07 Lohrey David W Automated customer interface for services involving drop-off and pickup
FR2619236A1 (en) * 1987-08-06 1989-02-10 Body Camille Programmable reception apparatus for objects for the purposes of processing them
US4999763A (en) * 1988-04-25 1991-03-12 Ousborne Jeffrey J Self service access controller
EP0377535A1 (en) * 1989-01-06 1990-07-11 Onfroy Sampaix Berou Locker and method for temporarily remitting an object between two persons
US5317503A (en) * 1992-03-27 1994-05-31 Isao Inoue Apparatus for calculating a repair cost of a damaged car
GB2269469A (en) * 1992-08-04 1994-02-09 Tokyo Seimitsu Co Ltd Passing an article from person to person
JPH07207965A (en) * 1994-01-24 1995-08-08 Osamu Endo Energy supply station system and information transfer device or key box operating this system

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
PATENT ABSTRACTS OF JAPAN vol. 1995, no. 11 26 December 1995 (1995-12-26) *

Also Published As

Publication number Publication date
EP0881602A2 (en) 1998-12-02
DE19722084A1 (en) 1998-12-03

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