EA202190344A1 - Система управления впечатлением пациента - Google Patents
Система управления впечатлением пациентаInfo
- Publication number
- EA202190344A1 EA202190344A1 EA202190344A EA202190344A EA202190344A1 EA 202190344 A1 EA202190344 A1 EA 202190344A1 EA 202190344 A EA202190344 A EA 202190344A EA 202190344 A EA202190344 A EA 202190344A EA 202190344 A1 EA202190344 A1 EA 202190344A1
- Authority
- EA
- Eurasian Patent Office
- Prior art keywords
- patient
- hospitals
- server
- health care
- management system
- Prior art date
Links
- 239000011159 matrix material Substances 0.000 abstract 3
- 238000013473 artificial intelligence Methods 0.000 abstract 2
Classifications
-
- G—PHYSICS
- G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
- G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
- G16H40/00—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices
- G16H40/20—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/22—Social work or social welfare, e.g. community support activities or counselling services
-
- G—PHYSICS
- G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
- G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
- G16H10/00—ICT specially adapted for the handling or processing of patient-related medical or healthcare data
- G16H10/20—ICT specially adapted for the handling or processing of patient-related medical or healthcare data for electronic clinical trials or questionnaires
Landscapes
- Health & Medical Sciences (AREA)
- Business, Economics & Management (AREA)
- Engineering & Computer Science (AREA)
- General Health & Medical Sciences (AREA)
- Primary Health Care (AREA)
- General Business, Economics & Management (AREA)
- Epidemiology (AREA)
- Medical Informatics (AREA)
- Public Health (AREA)
- Tourism & Hospitality (AREA)
- Child & Adolescent Psychology (AREA)
- Biomedical Technology (AREA)
- Economics (AREA)
- Human Resources & Organizations (AREA)
- Marketing (AREA)
- Strategic Management (AREA)
- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- Theoretical Computer Science (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
- Medical Treatment And Welfare Office Work (AREA)
Abstract
Изобретение, которое должно быть представлено для использования в больницах и учреждении здравоохранения, представляет собой систему управления впечатлением пациента, которая определяет качество обслуживания посредством опроса мнений пациентов об услугах, предоставляемых в больницах и учреждении здравоохранения, с использованием подробных опросных листов и анализа ответов пациентов для оценки качества обслуживания, обнаружения причин изменений в качестве обслуживания и предложения решений и назначения приоритетов. Эта система (1) управления впечатлением пациента обладает следующими признаками: использованием контактных сведений пациента(ов) (10), предоставляемых больницами и учреждением (40) здравоохранения, связью с пациентом(ами) (10) и запрашиванием его мнения по предоставленным услугам и лечении в больницах и учреждении (40) здравоохранения, при этом запрашивание мнений пациента(ов) (10) происходит с использованием подробных опросных листов (20). Ответы пациента(ов) (10) на вопросы в этих опросных листах (20) поступают на сервер (30), имеющий встроенную матрицу (31) на основе искусственного интеллекта. Сервер (30) со своей встроенной матрицей (31) на основе искусственного интеллекта анализирует ответы и предоставляет отчет с оценкой, коэффициентом вариации, моделью осуществления события и тенденциями. Сервер (30) со своей встроенной матрицей (31) на основе искусственного интеллекта затем анализирует совместно оценку, коэффициент вариации, модель осуществления события и тенденции для предоставления отчета о качестве обслуживания, обнаружения причин изменений в качестве обслуживания, а также предложения решений и назначения приоритетов. Затем эти результаты передают через сервер (30) в больницы и учреждение (40) здравоохранения с установленными интервалами (в реальном времени, каждую неделю, каждый месяц и т.п.).
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
TR2019/16791A TR201916791A1 (tr) | 2019-10-31 | 2019-10-31 | Bi̇r hasta deneyi̇m ölçüm si̇stemi̇ |
PCT/TR2019/050973 WO2020246946A1 (en) | 2019-10-31 | 2019-11-19 | Patient experience management system |
Publications (1)
Publication Number | Publication Date |
---|---|
EA202190344A1 true EA202190344A1 (ru) | 2021-05-31 |
Family
ID=73020025
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
EA202190344A EA202190344A1 (ru) | 2019-10-31 | 2019-11-19 | Система управления впечатлением пациента |
Country Status (4)
Country | Link |
---|---|
EP (1) | EP3791396A4 (ru) |
EA (1) | EA202190344A1 (ru) |
TR (1) | TR201916791A1 (ru) |
WO (1) | WO2020246946A1 (ru) |
Families Citing this family (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US11903679B2 (en) * | 2019-08-30 | 2024-02-20 | AR & NS Investment, LLC | Artificial intelligence-based robotic system for physical therapy |
Family Cites Families (8)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US7532942B2 (en) * | 2006-01-30 | 2009-05-12 | Bruce Reiner | Method and apparatus for generating a technologist quality assurance scorecard |
TWI426461B (zh) * | 2010-06-08 | 2014-02-11 | Chi Mei Medical Ct | Satisfaction Survey Method and System |
JP6244476B2 (ja) * | 2015-07-31 | 2017-12-06 | 株式会社FiNC | 健康管理サーバおよび健康管理サーバ制御方法並びに健康管理プログラム |
US10114814B1 (en) * | 2015-09-28 | 2018-10-30 | NarrativeDX, Inc. | System and method for actionizing patient comments |
US20180121609A1 (en) * | 2016-11-01 | 2018-05-03 | Alexandra Coren | METHOD and COMPUTER PROGRAM FOR PROVIDING A HEALTHCARE MANAGEMENT PLATFORM |
US20180330802A1 (en) * | 2017-05-15 | 2018-11-15 | Koninklijke Philips N.V. | Adaptive patient questionnaire generation system and method |
JP6463572B1 (ja) * | 2017-07-24 | 2019-02-06 | アクシオンリサーチ株式会社 | 対象システムの内部状態を推定する支援システム |
US20190189259A1 (en) * | 2017-12-20 | 2019-06-20 | Gary Wayne Clark | Systems and methods for generating an optimized patient treatment experience |
-
2019
- 2019-10-31 TR TR2019/16791A patent/TR201916791A1/tr unknown
- 2019-11-19 WO PCT/TR2019/050973 patent/WO2020246946A1/en unknown
- 2019-11-19 EA EA202190344A patent/EA202190344A1/ru unknown
- 2019-11-19 EP EP19924638.0A patent/EP3791396A4/en active Pending
Also Published As
Publication number | Publication date |
---|---|
EP3791396A4 (en) | 2021-05-12 |
TR201916791A1 (tr) | 2021-05-21 |
WO2020246946A1 (en) | 2020-12-10 |
EP3791396A1 (en) | 2021-03-17 |
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