EA202190344A1 - PATIENT IMPRESSION MANAGEMENT SYSTEM - Google Patents

PATIENT IMPRESSION MANAGEMENT SYSTEM

Info

Publication number
EA202190344A1
EA202190344A1 EA202190344A EA202190344A EA202190344A1 EA 202190344 A1 EA202190344 A1 EA 202190344A1 EA 202190344 A EA202190344 A EA 202190344A EA 202190344 A EA202190344 A EA 202190344A EA 202190344 A1 EA202190344 A1 EA 202190344A1
Authority
EA
Eurasian Patent Office
Prior art keywords
patient
hospitals
server
health care
management system
Prior art date
Application number
EA202190344A
Other languages
Russian (ru)
Inventor
Абдуррахман Мухаммед Кутуб
Original Assignee
Абдуррахман Мухаммед Кутуб
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Абдуррахман Мухаммед Кутуб filed Critical Абдуррахман Мухаммед Кутуб
Publication of EA202190344A1 publication Critical patent/EA202190344A1/en

Links

Classifications

    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
    • G16H40/00—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices
    • G16H40/20—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/22—Social work or social welfare, e.g. community support activities or counselling services
    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
    • G16H10/00—ICT specially adapted for the handling or processing of patient-related medical or healthcare data
    • G16H10/20—ICT specially adapted for the handling or processing of patient-related medical or healthcare data for electronic clinical trials or questionnaires

Landscapes

  • Health & Medical Sciences (AREA)
  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • General Health & Medical Sciences (AREA)
  • Primary Health Care (AREA)
  • General Business, Economics & Management (AREA)
  • Public Health (AREA)
  • Tourism & Hospitality (AREA)
  • Medical Informatics (AREA)
  • Epidemiology (AREA)
  • Physics & Mathematics (AREA)
  • Strategic Management (AREA)
  • General Physics & Mathematics (AREA)
  • Marketing (AREA)
  • Theoretical Computer Science (AREA)
  • Biomedical Technology (AREA)
  • Human Resources & Organizations (AREA)
  • Economics (AREA)
  • Child & Adolescent Psychology (AREA)
  • Medical Treatment And Welfare Office Work (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

Изобретение, которое должно быть представлено для использования в больницах и учреждении здравоохранения, представляет собой систему управления впечатлением пациента, которая определяет качество обслуживания посредством опроса мнений пациентов об услугах, предоставляемых в больницах и учреждении здравоохранения, с использованием подробных опросных листов и анализа ответов пациентов для оценки качества обслуживания, обнаружения причин изменений в качестве обслуживания и предложения решений и назначения приоритетов. Эта система (1) управления впечатлением пациента обладает следующими признаками: использованием контактных сведений пациента(ов) (10), предоставляемых больницами и учреждением (40) здравоохранения, связью с пациентом(ами) (10) и запрашиванием его мнения по предоставленным услугам и лечении в больницах и учреждении (40) здравоохранения, при этом запрашивание мнений пациента(ов) (10) происходит с использованием подробных опросных листов (20). Ответы пациента(ов) (10) на вопросы в этих опросных листах (20) поступают на сервер (30), имеющий встроенную матрицу (31) на основе искусственного интеллекта. Сервер (30) со своей встроенной матрицей (31) на основе искусственного интеллекта анализирует ответы и предоставляет отчет с оценкой, коэффициентом вариации, моделью осуществления события и тенденциями. Сервер (30) со своей встроенной матрицей (31) на основе искусственного интеллекта затем анализирует совместно оценку, коэффициент вариации, модель осуществления события и тенденции для предоставления отчета о качестве обслуживания, обнаружения причин изменений в качестве обслуживания, а также предложения решений и назначения приоритетов. Затем эти результаты передают через сервер (30) в больницы и учреждение (40) здравоохранения с установленными интервалами (в реальном времени, каждую неделю, каждый месяц и т.п.).The invention, which is to be presented for use in hospitals and health care facilities, is a patient experience management system that determines the quality of service by polling the opinions of patients about the services provided in hospitals and healthcare facilities, using detailed questionnaires and analyzing patient responses to assess quality of service, identifying the causes of changes in quality of service and proposing solutions and prioritizing. This patient experience management system (1) has the following features: using the contact information of the patient (s) (10) provided by hospitals and the health care institution (40), communicating with the patient (s) (10) and asking for his opinion on the services and treatment provided. in hospitals and health care facilities (40), while soliciting the views of the patient (s) (10) is done using detailed questionnaires (20). The patient (s) (10) answers to the questions in these questionnaires (20) are sent to the server (30), which has a built-in matrix (31) based on artificial intelligence. The server (30), with its built-in Artificial Intelligence Matrix (31), analyzes the responses and provides a report with score, coefficient of variation, event pattern and trends. The server (30), with its embedded AI matrix (31), then jointly analyzes the estimate, coefficient of variation, event pattern and trend to provide a QoS report, discover reasons for changes in QoS, and propose solutions and prioritize. These results are then transmitted via a server (30) to hospitals and health care facilities (40) at set intervals (in real time, every week, every month, etc.).

EA202190344A 2019-10-31 2019-11-19 PATIENT IMPRESSION MANAGEMENT SYSTEM EA202190344A1 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
TR2019/16791A TR201916791A1 (en) 2019-10-31 2019-10-31 A PATIENT EXPERIENCE MEASUREMENT SYSTEM
PCT/TR2019/050973 WO2020246946A1 (en) 2019-10-31 2019-11-19 Patient experience management system

Publications (1)

Publication Number Publication Date
EA202190344A1 true EA202190344A1 (en) 2021-05-31

Family

ID=73020025

Family Applications (1)

Application Number Title Priority Date Filing Date
EA202190344A EA202190344A1 (en) 2019-10-31 2019-11-19 PATIENT IMPRESSION MANAGEMENT SYSTEM

Country Status (4)

Country Link
EP (1) EP3791396A4 (en)
EA (1) EA202190344A1 (en)
TR (1) TR201916791A1 (en)
WO (1) WO2020246946A1 (en)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US11903679B2 (en) * 2019-08-30 2024-02-20 AR & NS Investment, LLC Artificial intelligence-based robotic system for physical therapy

Family Cites Families (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7831445B2 (en) * 2006-01-30 2010-11-09 Bruce Reiner Method and apparatus for generating an administrative quality assurance scorecard
TWI426461B (en) * 2010-06-08 2014-02-11 Chi Mei Medical Ct Satisfaction Survey Method and System
WO2017022013A1 (en) * 2015-07-31 2017-02-09 株式会社ＦｉＮＣ Health management server, health-management-server control method, and health management program
US10114814B1 (en) * 2015-09-28 2018-10-30 NarrativeDX, Inc. System and method for actionizing patient comments
US20180121609A1 (en) * 2016-11-01 2018-05-03 Alexandra Coren METHOD and COMPUTER PROGRAM FOR PROVIDING A HEALTHCARE MANAGEMENT PLATFORM
US20180330802A1 (en) * 2017-05-15 2018-11-15 Koninklijke Philips N.V. Adaptive patient questionnaire generation system and method
US20200126664A1 (en) * 2017-07-24 2020-04-23 Axion Research Inc. Support system for estimating an internal state of a target system
US20190189259A1 (en) * 2017-12-20 2019-06-20 Gary Wayne Clark Systems and methods for generating an optimized patient treatment experience

Also Published As

Publication number Publication date
EP3791396A4 (en) 2021-05-12
EP3791396A1 (en) 2021-03-17
WO2020246946A1 (en) 2020-12-10
TR201916791A1 (en) 2021-05-21

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