DE69936873D1 - Verfahren und System zur Vemittlung von Sitzungen und Anrufen - Google Patents
Verfahren und System zur Vemittlung von Sitzungen und AnrufenInfo
- Publication number
- DE69936873D1 DE69936873D1 DE69936873T DE69936873T DE69936873D1 DE 69936873 D1 DE69936873 D1 DE 69936873D1 DE 69936873 T DE69936873 T DE 69936873T DE 69936873 T DE69936873 T DE 69936873T DE 69936873 D1 DE69936873 D1 DE 69936873D1
- Authority
- DE
- Germany
- Prior art keywords
- sessions
- calls
- transmission
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Lifetime
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
- G06Q10/109—Time management, e.g. calendars, reminders, meetings or time accounting
- G06Q10/1093—Calendar-based scheduling for persons or groups
- G06Q10/1095—Meeting or appointment
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/432—Arrangements for calling a subscriber at a specific time, e.g. morning call service
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/48—Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/56—Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
- H04M2201/18—Comparators
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
- H04M2203/2011—Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
- H04M2203/2072—Schedules, e.g. personal calendars
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42034—Calling party identification service
- H04M3/42059—Making use of the calling party identifier
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42034—Calling party identification service
- H04M3/42059—Making use of the calling party identifier
- H04M3/42068—Making use of the calling party identifier where the identifier is used to access a profile
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42085—Called party identification service
- H04M3/42102—Making use of the called party identifier
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42085—Called party identification service
- H04M3/42102—Making use of the called party identifier
- H04M3/4211—Making use of the called party identifier where the identifier is used to access a profile
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42229—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
- H04M3/42323—PBX's with CTI arrangements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42365—Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42365—Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
- H04M3/42374—Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity where the information is provided to a monitoring entity such as a potential calling party or a call processing server
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/4872—Non-interactive information services
- H04M3/4878—Advertisement messages
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
Applications Claiming Priority (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US10425598P | 1998-10-14 | 1998-10-14 | |
US104255P | 1998-10-14 | ||
PCT/US1999/024387 WO2000022802A2 (en) | 1998-10-14 | 1999-10-14 | Method and apparatus for intermediation of meetings and calls |
Publications (2)
Publication Number | Publication Date |
---|---|
DE69936873D1 true DE69936873D1 (de) | 2007-09-27 |
DE69936873T2 DE69936873T2 (de) | 2008-04-30 |
Family
ID=22299455
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
DE69936873T Expired - Lifetime DE69936873T2 (de) | 1998-10-14 | 1999-10-14 | Verfahren und System zur Vemittlung von Sitzungen und Anrufen |
Country Status (5)
Country | Link |
---|---|
US (1) | US8175904B2 (de) |
EP (1) | EP1127444B1 (de) |
CA (1) | CA2352165C (de) |
DE (1) | DE69936873T2 (de) |
WO (1) | WO2000022802A2 (de) |
Families Citing this family (94)
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US6621834B1 (en) | 1999-11-05 | 2003-09-16 | Raindance Communications, Inc. | System and method for voice transmission over network protocols |
US7349944B2 (en) | 1999-11-18 | 2008-03-25 | Intercall, Inc. | System and method for record and playback of collaborative communications session |
US6535909B1 (en) | 1999-11-18 | 2003-03-18 | Contigo Software, Inc. | System and method for record and playback of collaborative Web browsing session |
US8843617B2 (en) * | 2000-03-01 | 2014-09-23 | Printeron Inc. | Multi-stage polling mechanism and system for the transmission and processing control of network resource data |
US7328239B1 (en) | 2000-03-01 | 2008-02-05 | Intercall, Inc. | Method and apparatus for automatically data streaming a multiparty conference session |
CA2299824C (en) * | 2000-03-01 | 2012-02-21 | Spicer Corporation | Network resource control system |
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AU2001267069A1 (en) * | 2000-06-14 | 2001-12-24 | Shobhana Anand | Telecommunications processing apparatus and method |
US7299259B2 (en) | 2000-11-08 | 2007-11-20 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for intelligent routing of instant messaging presence protocol (IMPP) events among a group of customer service representatives |
US7929562B2 (en) | 2000-11-08 | 2011-04-19 | Genesis Telecommunications Laboratories, Inc. | Method and apparatus for optimizing response time to events in queue |
US6822945B2 (en) | 2000-11-08 | 2004-11-23 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue |
US20020055967A1 (en) * | 2000-11-08 | 2002-05-09 | Coussement Stefaan Valere Albert | System for reporting client status information to communications-center agents |
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US7330895B1 (en) * | 2001-03-15 | 2008-02-12 | Microsoft Corporation | Representation, decision models, and user interface for encoding managing preferences, and performing automated decision making about the timing and modalities of interpersonal communications |
US7251696B1 (en) * | 2001-03-15 | 2007-07-31 | Microsoft Corporation | System and methods enabling a mix of human and automated initiatives in the control of communication policies |
US7231423B1 (en) | 2001-05-23 | 2007-06-12 | Jens Horstmann | Interactive wireless device communication system for meetings and conferences |
US20030126016A1 (en) * | 2001-07-27 | 2003-07-03 | Shintaro Asano | System and method for processing product orders placed through a network |
US20030115203A1 (en) * | 2001-12-19 | 2003-06-19 | Wendell Brown | Subscriber data page for augmenting a subscriber connection with another party |
US7644144B1 (en) | 2001-12-21 | 2010-01-05 | Microsoft Corporation | Methods, tools, and interfaces for the dynamic assignment of people to groups to enable enhanced communication and collaboration |
AU2002364253A1 (en) * | 2001-12-28 | 2003-07-24 | Simdesk Technologies, Inc | Instant messaging system |
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USRE46776E1 (en) | 2002-08-27 | 2018-04-03 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for optimizing response time to events in queue |
DE10245684A1 (de) * | 2002-09-30 | 2004-04-15 | Siemens Ag | Verzögerte Annahme von eingehenden Anrufen |
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CN106157079A (zh) | 2015-04-13 | 2016-11-23 | 阿里巴巴集团控股有限公司 | 订单数据的交互方法及服务器 |
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-
1999
- 1999-10-14 EP EP99962653A patent/EP1127444B1/de not_active Expired - Lifetime
- 1999-10-14 CA CA2352165A patent/CA2352165C/en not_active Expired - Fee Related
- 1999-10-14 WO PCT/US1999/024387 patent/WO2000022802A2/en active IP Right Grant
- 1999-10-14 DE DE69936873T patent/DE69936873T2/de not_active Expired - Lifetime
- 1999-10-14 US US09/416,278 patent/US8175904B2/en not_active Expired - Fee Related
Also Published As
Publication number | Publication date |
---|---|
CA2352165A1 (en) | 2000-04-20 |
CA2352165C (en) | 2011-03-22 |
WO2000022802A9 (en) | 2000-08-31 |
US8175904B2 (en) | 2012-05-08 |
WO2000022802A3 (en) | 2000-07-20 |
DE69936873T2 (de) | 2008-04-30 |
US20030191676A1 (en) | 2003-10-09 |
EP1127444A2 (de) | 2001-08-29 |
EP1127444B1 (de) | 2007-08-15 |
WO2000022802A2 (en) | 2000-04-20 |
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