DE69535797D1 - Ansagedienste mit Spracheingabe - Google Patents

Ansagedienste mit Spracheingabe

Info

Publication number
DE69535797D1
DE69535797D1 DE69535797T DE69535797T DE69535797D1 DE 69535797 D1 DE69535797 D1 DE 69535797D1 DE 69535797 T DE69535797 T DE 69535797T DE 69535797 T DE69535797 T DE 69535797T DE 69535797 D1 DE69535797 D1 DE 69535797D1
Authority
DE
Germany
Prior art keywords
voice input
announcement services
announcement
services
voice
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
DE69535797T
Other languages
English (en)
Inventor
David John Attwater
Francis James Scahill
Steven John Whittaker
Alison Diane Simons
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Cisco Technology Inc
Original Assignee
Cisco Technology Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Cisco Technology Inc filed Critical Cisco Technology Inc
Application granted granted Critical
Publication of DE69535797D1 publication Critical patent/DE69535797D1/de
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/08—Speech classification or search
    • G10L15/18—Speech classification or search using natural language modelling
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/24—Speech recognition using non-acoustical features
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/26—Speech to text systems
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L17/00—Speaker identification or verification techniques
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931—Directory assistance systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4936—Speech interaction details
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/06—Creation of reference templates; Training of speech recognition systems, e.g. adaptation to the characteristics of the speaker's voice
    • G10L15/063—Training
    • G10L2015/0631—Creating reference templates; Clustering
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G10L2015/223—Execution procedure of a spoken command
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G10L2015/226—Procedures used during a speech recognition process, e.g. man-machine dialogue using non-speech characteristics
    • G10L2015/228—Procedures used during a speech recognition process, e.g. man-machine dialogue using non-speech characteristics of application context
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/35—Aspects of automatic or semi-automatic exchanges related to information services provided via a voice call
    • H04M2203/355—Interactive dialogue design tools, features or methods
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42085—Called party identification service
    • H04M3/42093—Notifying the calling party of information on the called or connected party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42085—Called party identification service
    • H04M3/42102—Making use of the called party identifier

Landscapes

  • Engineering & Computer Science (AREA)
  • Human Computer Interaction (AREA)
  • Acoustics & Sound (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Health & Medical Sciences (AREA)
  • Physics & Mathematics (AREA)
  • Multimedia (AREA)
  • Computational Linguistics (AREA)
  • Signal Processing (AREA)
  • Artificial Intelligence (AREA)
  • Telephonic Communication Services (AREA)
  • Computer And Data Communications (AREA)
  • Machine Translation (AREA)
  • Navigation (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
DE69535797T 1994-10-25 1995-10-25 Ansagedienste mit Spracheingabe Expired - Lifetime DE69535797D1 (de)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
EP94307843 1994-10-25

Publications (1)

Publication Number Publication Date
DE69535797D1 true DE69535797D1 (de) 2008-09-11

Family

ID=8217890

Family Applications (2)

Application Number Title Priority Date Filing Date
DE69535797T Expired - Lifetime DE69535797D1 (de) 1994-10-25 1995-10-25 Ansagedienste mit Spracheingabe
DE69525178T Expired - Lifetime DE69525178T2 (de) 1994-10-25 1995-10-25 Ansagedienste mit spracheingabe

Family Applications After (1)

Application Number Title Priority Date Filing Date
DE69525178T Expired - Lifetime DE69525178T2 (de) 1994-10-25 1995-10-25 Ansagedienste mit spracheingabe

Country Status (14)

Country Link
US (2) USRE42868E1 (de)
EP (2) EP1172994B1 (de)
JP (1) JPH10507535A (de)
KR (1) KR100383352B1 (de)
CN (1) CN1249667C (de)
AU (1) AU707122B2 (de)
CA (3) CA2372671C (de)
DE (2) DE69535797D1 (de)
ES (1) ES2171558T3 (de)
FI (2) FI971748A (de)
MX (1) MX9702759A (de)
NO (1) NO971904L (de)
NZ (2) NZ294296A (de)
WO (1) WO1996013030A2 (de)

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Also Published As

Publication number Publication date
ES2171558T3 (es) 2002-09-16
USRE42868E1 (en) 2011-10-25
CA2372671A1 (en) 1996-05-02
EP1172994B1 (de) 2008-07-30
EP0800698B1 (de) 2002-01-23
CN1249667C (zh) 2006-04-05
CA2372671C (en) 2007-01-02
CA2372676C (en) 2006-01-03
DE69525178T2 (de) 2002-08-29
CA2372676A1 (en) 1996-05-02
CN1164292A (zh) 1997-11-05
AU3705795A (en) 1996-05-15
US5940793A (en) 1999-08-17
CA2202663C (en) 2002-08-13
KR100383352B1 (ko) 2003-10-17
JPH10507535A (ja) 1998-07-21
NO971904D0 (no) 1997-04-24
NZ334083A (en) 2000-09-29
EP1172994A3 (de) 2002-07-03
AU707122B2 (en) 1999-07-01
NO971904L (no) 1997-04-24
WO1996013030A2 (en) 1996-05-02
CA2202663A1 (en) 1996-05-02
FI971748A0 (fi) 1997-04-24
EP1172994A2 (de) 2002-01-16
KR970706561A (ko) 1997-11-03
NZ294296A (en) 1999-04-29
EP0800698A2 (de) 1997-10-15
FI981047A (fi) 1998-05-12
WO1996013030A3 (en) 1996-08-08
DE69525178D1 (de) 2002-03-14
FI971748A (fi) 1997-04-24
FI981047A0 (fi) 1995-10-25
MX9702759A (es) 1997-07-31

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