DE69022354T2 - Technik zur automatischen Integration von Sprach-/Daten- Signalen, welche durch einen Teilnehmer programmiert werden können, für Kommunikationssysteme. - Google Patents

Technik zur automatischen Integration von Sprach-/Daten- Signalen, welche durch einen Teilnehmer programmiert werden können, für Kommunikationssysteme.

Info

Publication number
DE69022354T2
DE69022354T2 DE69022354T DE69022354T DE69022354T2 DE 69022354 T2 DE69022354 T2 DE 69022354T2 DE 69022354 T DE69022354 T DE 69022354T DE 69022354 T DE69022354 T DE 69022354T DE 69022354 T2 DE69022354 T2 DE 69022354T2
Authority
DE
Germany
Prior art keywords
subscriber
programmed
voice
technology
data signals
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
DE69022354T
Other languages
English (en)
Other versions
DE69022354D1 (de
Inventor
George W Gawrys
Dale G Leasure
Richard J Nici
Richard A Oberman
Henri Setton
William T Willcock
David L Woody
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
AT&T Corp
Original Assignee
AT&T Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by AT&T Corp filed Critical AT&T Corp
Publication of DE69022354D1 publication Critical patent/DE69022354D1/de
Application granted granted Critical
Publication of DE69022354T2 publication Critical patent/DE69022354T2/de
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0029—Provisions for intelligent networking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/58—Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q11/00—Selecting arrangements for multiplex systems
    • H04Q11/04—Selecting arrangements for multiplex systems for time-division multiplexing
    • H04Q11/0428—Integrated services digital network, i.e. systems for transmission of different types of digitised signals, e.g. speech, data, telecentral, television signals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems
    • H04M11/06—Simultaneous speech and data transmission, e.g. telegraphic transmission over the same conductors
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/60—Semi-automatic systems, i.e. in which the numerical selection of the outgoing line is under the control of an operator
    • H04M3/62—Keyboard equipment
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13072—Sequence circuits for call signaling, ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13516—Indexing scheme relating to selecting arrangements in general and for multiplex systems agents or brokers - user, terminal etc., also OSI agent/managers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/58—Arrangements providing connection between main exchange and sub-exchange or satellite
    • H04Q3/62—Arrangements providing connection between main exchange and sub-exchange or satellite for connecting to private branch exchanges
    • H04Q3/625—Arrangements in the private branch exchange
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10—TECHNICAL SUBJECTS COVERED BY FORMER USPC
    • Y10S—TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10S379/00—Telephonic communications
    • Y10S379/908—Multimedia

Landscapes

  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
DE69022354T 1989-10-24 1990-10-16 Technik zur automatischen Integration von Sprach-/Daten- Signalen, welche durch einen Teilnehmer programmiert werden können, für Kommunikationssysteme. Expired - Fee Related DE69022354T2 (de)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US07/426,385 US5001710A (en) 1989-10-24 1989-10-24 Customer programmable automated integrated voice/data technique for communication systems

Publications (2)

Publication Number Publication Date
DE69022354D1 DE69022354D1 (de) 1995-10-19
DE69022354T2 true DE69022354T2 (de) 1996-05-15

Family

ID=23690583

Family Applications (1)

Application Number Title Priority Date Filing Date
DE69022354T Expired - Fee Related DE69022354T2 (de) 1989-10-24 1990-10-16 Technik zur automatischen Integration von Sprach-/Daten- Signalen, welche durch einen Teilnehmer programmiert werden können, für Kommunikationssysteme.

Country Status (4)

Country Link
US (1) US5001710A (de)
EP (1) EP0425163B1 (de)
CA (1) CA2022872C (de)
DE (1) DE69022354T2 (de)

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CA2022872A1 (en) 1991-04-25
US5001710A (en) 1991-03-19
CA2022872C (en) 1995-01-17
EP0425163B1 (de) 1995-09-13
EP0425163A3 (en) 1993-03-10
EP0425163A2 (de) 1991-05-02

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