DE602006010912D1 - Call-center-freigabevorrichtung - Google Patents
Call-center-freigabevorrichtungInfo
- Publication number
- DE602006010912D1 DE602006010912D1 DE602006010912T DE602006010912T DE602006010912D1 DE 602006010912 D1 DE602006010912 D1 DE 602006010912D1 DE 602006010912 T DE602006010912 T DE 602006010912T DE 602006010912 T DE602006010912 T DE 602006010912T DE 602006010912 D1 DE602006010912 D1 DE 602006010912D1
- Authority
- DE
- Germany
- Prior art keywords
- call center
- latch release
- center latch
- list
- communication device
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Active
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
- H04M3/4931—Directory assistance systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42136—Administration or customisation of services
- H04M3/42144—Administration or customisation of services by service provider
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42136—Administration or customisation of services
- H04M3/42178—Administration or customisation of services by downloading data to substation equipment
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/12—Messaging; Mailboxes; Announcements
- H04W4/14—Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Mobile Radio Communication Systems (AREA)
- Telephonic Communication Services (AREA)
- Devices For Supply Of Signal Current (AREA)
- Electroluminescent Light Sources (AREA)
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US11/390,245 US8184617B2 (en) | 2006-03-28 | 2006-03-28 | Call center enabler |
PCT/IB2006/002670 WO2007110689A1 (en) | 2006-03-28 | 2006-09-26 | Call center enabler |
Publications (1)
Publication Number | Publication Date |
---|---|
DE602006010912D1 true DE602006010912D1 (de) | 2010-01-14 |
Family
ID=37864520
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
DE602006010912T Active DE602006010912D1 (de) | 2006-03-28 | 2006-09-26 | Call-center-freigabevorrichtung |
Country Status (6)
Country | Link |
---|---|
US (1) | US8184617B2 (de) |
EP (1) | EP1999975B1 (de) |
CN (1) | CN101401459B (de) |
AT (1) | ATE450988T1 (de) |
DE (1) | DE602006010912D1 (de) |
WO (1) | WO2007110689A1 (de) |
Families Citing this family (5)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US8090081B2 (en) | 2006-08-30 | 2012-01-03 | At&T Intellectual Property I, L.P. | Maintaining a call log |
US8660538B2 (en) * | 2008-12-22 | 2014-02-25 | General Motors Llc | Method of communicating business contact information to a wireless user |
CN103067561A (zh) * | 2011-10-19 | 2013-04-24 | 联想(北京)有限公司 | 一种显示方法、装置及电子终端 |
US9538338B2 (en) * | 2012-05-04 | 2017-01-03 | General Motors Llc | Remote communication device call origination using a data channel communication path |
US10477022B2 (en) | 2017-11-22 | 2019-11-12 | Repnow Inc. | Automated telephone host system interaction |
Family Cites Families (10)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5689547A (en) * | 1995-11-02 | 1997-11-18 | Ericsson Inc. | Network directory methods and systems for a cellular radiotelephone |
US6205126B1 (en) * | 1997-09-30 | 2001-03-20 | Ericsson Inc. | Method and apparatus for automatically determining an ISP local access number based on device location |
KR20010103255A (ko) * | 2000-05-09 | 2001-11-23 | 정 데이비드 | 유알엘을 이용한 웹 페이지상에서 전화 연결 방법 및 이를위한 커스텀 가상콜 시스템 |
ITVE20000033A1 (it) | 2000-07-14 | 2002-01-14 | Diego Barbanti | Sistema per la realizzazione di un elenco automatico per abbonati ai servizi di telefonia mobile utilizzabile da apparecchi telefonici cellu |
US7836147B2 (en) * | 2001-02-27 | 2010-11-16 | Verizon Data Services Llc | Method and apparatus for address book contact sharing |
US20030035519A1 (en) * | 2001-08-15 | 2003-02-20 | Warmus James L. | Methods and apparatus for accessing web content from a wireless telephone |
US7164922B2 (en) | 2001-10-05 | 2007-01-16 | Intellisist, Inc. | Local phone number lookup and cache |
US9083796B2 (en) * | 2003-05-30 | 2015-07-14 | Grape Technology Group, Inc. | Technique for assisting a user with information and customer services at a call center |
US20050078657A1 (en) * | 2003-09-30 | 2005-04-14 | Huey Christopher A. | Technique for dynamically routing communication calls to information/call centers |
US20060041470A1 (en) * | 2004-08-18 | 2006-02-23 | Blah! Sociedad Anonima De Servicos E Comercio | Message generation for mobile communication devices |
-
2006
- 2006-03-28 US US11/390,245 patent/US8184617B2/en not_active Expired - Fee Related
- 2006-09-26 AT AT06808897T patent/ATE450988T1/de not_active IP Right Cessation
- 2006-09-26 DE DE602006010912T patent/DE602006010912D1/de active Active
- 2006-09-26 WO PCT/IB2006/002670 patent/WO2007110689A1/en active Application Filing
- 2006-09-26 CN CN200680053903XA patent/CN101401459B/zh not_active Expired - Fee Related
- 2006-09-26 EP EP06808897A patent/EP1999975B1/de not_active Not-in-force
Also Published As
Publication number | Publication date |
---|---|
ATE450988T1 (de) | 2009-12-15 |
US20070232279A1 (en) | 2007-10-04 |
CN101401459A (zh) | 2009-04-01 |
CN101401459B (zh) | 2012-05-23 |
EP1999975B1 (de) | 2009-12-02 |
US8184617B2 (en) | 2012-05-22 |
WO2007110689A1 (en) | 2007-10-04 |
EP1999975A1 (de) | 2008-12-10 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
8364 | No opposition during term of opposition |