DE60021994D1 - Verfahren und System zur adaptiven Zuweisung von Anrufaufgaben - Google Patents
Verfahren und System zur adaptiven Zuweisung von AnrufaufgabenInfo
- Publication number
- DE60021994D1 DE60021994D1 DE60021994T DE60021994T DE60021994D1 DE 60021994 D1 DE60021994 D1 DE 60021994D1 DE 60021994 T DE60021994 T DE 60021994T DE 60021994 T DE60021994 T DE 60021994T DE 60021994 D1 DE60021994 D1 DE 60021994D1
- Authority
- DE
- Germany
- Prior art keywords
- adaptive assignment
- call tasks
- tasks
- call
- assignment
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Lifetime
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F9/00—Arrangements for program control, e.g. control units
- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
- G06F9/46—Multiprogramming arrangements
- G06F9/50—Allocation of resources, e.g. of the central processing unit [CPU]
- G06F9/5005—Allocation of resources, e.g. of the central processing unit [CPU] to service a request
- G06F9/5027—Allocation of resources, e.g. of the central processing unit [CPU] to service a request the resource being a machine, e.g. CPUs, Servers, Terminals
- G06F9/505—Allocation of resources, e.g. of the central processing unit [CPU] to service a request the resource being a machine, e.g. CPUs, Servers, Terminals considering the load
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F2209/00—Indexing scheme relating to G06F9/00
- G06F2209/50—Indexing scheme relating to G06F9/50
- G06F2209/509—Offload
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US09/456,931 US6516059B1 (en) | 1999-12-07 | 1999-12-07 | Method and system for adaptively allocating call-related tasks |
US456931 | 1999-12-07 |
Publications (2)
Publication Number | Publication Date |
---|---|
DE60021994D1 true DE60021994D1 (de) | 2005-09-22 |
DE60021994T2 DE60021994T2 (de) | 2006-07-13 |
Family
ID=23814734
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
DE60021994T Expired - Lifetime DE60021994T2 (de) | 1999-12-07 | 2000-11-23 | Verfahren und System zur adaptiven Zuweisung von Anrufaufgaben |
Country Status (4)
Country | Link |
---|---|
US (1) | US6516059B1 (de) |
EP (1) | EP1107554B1 (de) |
JP (1) | JP2001223812A (de) |
DE (1) | DE60021994T2 (de) |
Families Citing this family (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US7130297B1 (en) * | 2000-03-06 | 2006-10-31 | Sun Peter C P | Architecture for a mixed voice and data network |
US7570587B1 (en) * | 2000-12-14 | 2009-08-04 | Nortel Networks Limited | Resource allocation for multi-service gateways |
US6944274B1 (en) | 2004-03-02 | 2005-09-13 | William Nelson Chatfield | Dynamically configured voice mail system |
US8102841B2 (en) * | 2006-12-05 | 2012-01-24 | Microsoft Corporation | Auxiliary peripheral for alerting a computer of an incoming call |
Family Cites Families (10)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5526404A (en) * | 1991-10-10 | 1996-06-11 | Space Systems/Loral, Inc. | Worldwide satellite telephone system and a network coordinating gateway for allocating satellite and terrestrial gateway resources |
AU696018B2 (en) * | 1994-02-28 | 1998-08-27 | British Telecommunications Public Limited Company | Service provision in communications networks |
US5787163A (en) * | 1994-12-08 | 1998-07-28 | Mci Communications Corportion | Intelligent load balancing of special service calls based on availability of terminations |
US5774668A (en) * | 1995-06-07 | 1998-06-30 | Microsoft Corporation | System for on-line service in which gateway computer uses service map which includes loading condition of servers broadcasted by application servers for load balancing |
US5610910A (en) * | 1995-08-17 | 1997-03-11 | Northern Telecom Limited | Access to telecommunications networks in multi-service environment |
US6058307A (en) * | 1995-11-30 | 2000-05-02 | Amsc Subsidiary Corporation | Priority and preemption service system for satellite related communication using central controller |
US6292481B1 (en) * | 1997-09-16 | 2001-09-18 | Bell Atlantic Network Services, Inc. | Inter-carrier signaling and usage accounting architecture for internet telephony |
US6154465A (en) * | 1998-10-06 | 2000-11-28 | Vertical Networks, Inc. | Systems and methods for multiple mode voice and data communications using intelligenty bridged TDM and packet buses and methods for performing telephony and data functions using the same |
US6363145B1 (en) * | 1998-08-17 | 2002-03-26 | Siemens Information And Communication Networks, Inc. | Apparatus and method for automated voice analysis in ACD silent call monitoring |
US6118862A (en) * | 1998-10-23 | 2000-09-12 | Toshiba America Information Systems, Inc. | Computer telephony system and method |
-
1999
- 1999-12-07 US US09/456,931 patent/US6516059B1/en not_active Expired - Lifetime
-
2000
- 2000-11-23 EP EP00310389A patent/EP1107554B1/de not_active Expired - Lifetime
- 2000-11-23 DE DE60021994T patent/DE60021994T2/de not_active Expired - Lifetime
- 2000-12-05 JP JP2000370629A patent/JP2001223812A/ja active Pending
Also Published As
Publication number | Publication date |
---|---|
EP1107554A3 (de) | 2004-04-07 |
US6516059B1 (en) | 2003-02-04 |
EP1107554B1 (de) | 2005-08-17 |
JP2001223812A (ja) | 2001-08-17 |
EP1107554A2 (de) | 2001-06-13 |
DE60021994T2 (de) | 2006-07-13 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
8327 | Change in the person/name/address of the patent owner |
Owner name: SIEMENS COMMUNICATIONS, INC., BOCA RATON, FLA., US |
|
8364 | No opposition during term of opposition | ||
8328 | Change in the person/name/address of the agent |
Representative=s name: MAIER, D., DIPL.-ING. UNIV., PAT.-ASS., 85221 DACH |
|
8328 | Change in the person/name/address of the agent |
Representative=s name: FRITZSCHE, T., DIPL.-CHEM. DR.RER.NAT., PAT.-ANW., |