DE102010036766A1 - Electronic recording and billing of caretaker services in residential complexes - Google Patents

Abstract

The invention relates to the detection and automated billing of activities of a caretaker in residential complexes as well as ancillary services, such as cleaning the stairwells, reading of heating and water cost recording devices, recording defects in apartment acceptance, whereby the respective object, the person, the type and duration the activity and the apportionment eligibility are stored and processed electronically.

Description

The The invention relates to the collection and automated billing of activities a caretaker in residential complexes and ancillary services, such as Example cleaning the stairwells, Reading of heating and water cost recording devices, detection of defects at Housing decreases, whereby the respective object, the person, the kind and Duration of activity and the contribution ability stored and electronically processed.

Known are various billing types of activities of a caretaker in housing estates by a manual capture on appropriate Forms, billing documents, etc. and by radio transmission certain activities in a central control center, which carries out the billing. Disadvantage of this Procedures are the high workload of recording the work actually carried out and the unconcrete proof.

aim It is the invention of coordination, registration and billing of activities a caretaker in large apartment buildings ensured by a simplified working technology and thus to overcome the disadvantages of the prior art.

task It is the invention of coordination, registration and billing of activities a caretaker in large apartment buildings To realize electronically, to control the work processes, the time expenditure the transmission data minimize and proof for to provide the billing in a timely and legally secure manner.

The The object is achieved in that State-of-the-art technology for coordinating, recording and billing of activities a caretaker in residential complexes according to claim 1 with his dependent claims is used.

The solution according to the invention is based insist that a caretaker with a cell phone and / or smartphone, which is connected to a central computer.

each property-related activity is encrypted Recorded to the second via the Internet in the central computer.

The Internet enabled in addition to the data and a sound transmission, so that every caretaker over the internet is directly connected to the operations center, but All caretakers can communicate with each other at any time.

The especially for This collection and billing system developed software allows one comprehensive control and review of Data collection and processing to errors in using the Internet largely excluded.

Everyone Caretaker can work individually while adhering to one Design core work time.

For data transmission become every single activity the caretaker in advance assigned status messages, which after Specification of the client completely can be flexibly designed.

The Registration of caretaker services is web-based via mobile phone, Smartphone etc., hereafter referred to as MDA.

The Permissions, d. H. Status messages, object lists u. a. become for the single MDA deposited on a server and about the registration by the Caretaker with name and password activated.

All MDA's are programmed before commissioning and are thus above all else no longer personal.

The possibility the location of the MDA's via GPS is about to prove the control of the functionality of extremely sensitive Fire protection and Safety devices used.

at any beginning of an activity gives the caretaker a preprogrammed status message via the Internet to the central computer.

Consequently is a time-exact billing object-related to the activity the caretaker possible. The Reading operating costs of existing media in households or in residential complexes can by means of radio transmission to the central computer. By fitting fire protection and safety devices with chips signal possible functional tests.

At an embodiment is now the coordination, recording and billing of activities a caretaker in residential complexes are described.

Basically in the equipment of the caretaker and communication with the central computer an MDA "Vario" from T-Mobile used. It is still possible in the market known mobile phones or smartphones with the same or improved communication options to use. Subsequently, the term MDA is used for this.

In Großwohnanlagen several caretakers are busy, which with one MDA out are equipped. These MDA's are connected to a central computer. Due to the constant Internet connection and the possible data and sound transmission in connection with the operations center, the necessary security is given. A caretaker can in difficult situations, such as. B. Clearance of bulky waste, request help and assistance from other caretakers.

to Performance entry will be in the run-up to each individual activity the caretaker and individual residential groups or financing units status messages as a condition for the data transmission assigned, which flexibly designed, expanded, specified or can be corrected. In this case, the contribution ability the activity be determined.

By the capture of the daily Working time with beginning and end of service as well as work breaks Every caretaker can work his time while keeping a predetermined Customize your core working hours.

It is guaranteed that z. B. prescribed in illness or vacation control cycles for individual Objects are respected because timeouts of the control cycles reported by default become.

each property-related activity is encrypted Recorded to the second via the Internet in the central computer. The computer decodes the data and assigns the respective performance of a residential group to. According to the specifications of the client, each service is apportionable or not apportionable stored object-related and can at any time for one any period. That's why it is always possible, a concrete statement about it to meet in which object which caretaker when and how long which activity accomplished has and whether this as apportionable or not apportionable was expelled. The data will be according to the specifications of the client for the Operating cost accounting prepared and via an interface in the SAP system or via other interfaces read in other apartment management systems.

On the MDA's only a large user interface is programmed. With that too can in winter or after physical exercise hard work the status messages are issued.

The Status messages are for the individual MDA deposited on a server and on the registration activated by the caretaker with name and password. This is the MDA's absolutely flexible to use, d. H. All MDA's have only one uniform User interface, which is programmed before commissioning and thus no longer personal is.

With Use of MDA's the whole operation with possible courses of action on the Server programmed, and each individual caretaker will be the necessary Assigned permissions without affecting himself or his MDA must be accessed.

Around the control of the functionality of extremely sensitive Fire protection and safety devices, such. B. automatic Smoke extraction flaps, fire detection systems, electric fire doors, hand fire extinguishers, will locate the MDA's via GPS used. These are the aforementioned sensitive safety issues equipped with chips that perform an apparent functional test the caretaker automatically over signal the MDA, for example if it has such a sensitive one Area happened at a distance of less than one meter.

The significant benefits of electronic capture and billing of caretaker services in residential complexes are given by that an MDA has Internet access, no longer personal is programmed in advance with status messages for the entire operating sequence and this is specified at any time can be. The status messages are for deposited the individual MDA on a server and over the Registration by caretaker with name and password activated.

Of the Caretaker can work his time with a core working time flexible design.

The Operations center is constantly with the caretakers over Internet connected and can if necessary the optimal and fastest possible Ensure use of a caretaker.

Hauswarte are able to communicate with each other and can help and support take advantage of.

A Location of MDA's via GPS to prove the control of fire and safety equipment is possible. About the MDA's is a equipped with a chip control area for functional testing the Caretaker signaled at a distance of less than one meter.

By accurately recording the activity of the caretaker and concluding from the corresponding coded activities, a time-accurate cost accounting can be created object-related. With the help of this billing method the actual Activities of a caretaker, such as fire safety inspections, control of third-party services, minor repairs, etc., a cost-effective billing method is performed, which saves the caretaker to make a complex entry assignment of the services actually performed.

Of Further are the activities the caretaker bad manipulated, bringing legal certainty across from given to the landlord to be billed.

It is one 1 which illustrates a block diagram, wherein the relationship between an MDA user (caretaker), a server service provider, a server customer and an interface, for example an SAP server, via the Internet is made clear.

Here is the handling of the MDA user 1 executed by the caretaker. The server service provider 2 is operated by the employee for data collection and control. The server customer 3 in conjunction with the server service provider 2 and the interface, for example the SAP server, 4 is set up for a customer. About the server customer 3 can be sent to an interface, for example to an SAP server, 4 appropriate billing of accounting or other system billing for the customer are directed.

Operation of the server service provider 2 In particular, the service provider who offers or coordinates the caretaker services takes over. It is important that an MDA user (caretaker) 1 a module for the administration, a module for the internet server and a module for the server customer 3 includes with SAP interface.

The main task of in 1 Data transfer takes place in that a caretaker with the MDA user 1 with the central office via the server service provider 2 communicates. The caretaker dials via the mobile device MDA user (caretaker) 1 via Internet Explorer on the server by entering username and password in the user interface. In this module, the records for the work order, the return and the completion display are entered and saved. There is a direct connection between MDA users (caretaker) 1 and server service providers 2 which is operated by the service provider.

A potential customer chooses a server customer 3 on the Internet server of the service provider, ie according to the server service provider 2 , entering the user name and password in the user interface. In this module the administration for the module MDA-User (caretaker) is made.

The server service provider 2 is set up as a cache and is used for data synchronization between the MDA user 1 (Input and receipt) and the server customer 3 of the customer. On the server customer 3 becomes a module for data synchronization between the server service provider 2 and integrated with the internal software. The internal software converts the data for further processing to the interface, for example to the SAP server. 4 provided.

In the interface, for example in the SAP server, 4 Certain economic accounting systems are implemented, such as accounting and more.

LIST OF REFERENCE NUMBERS

1

MDA users (Caretaker)

2

server service provider

3

server customer

4

Interface, for example, SAP server

Claims (6)

Billing system for electronic recording and billing of an activity of a caretaker in residential complexes via radios characterized in that the detection of caretaker services web-based over the Internet using mobile phones or smartphones and a caretaker each a cell phone or smartphone is available, which with a central computer via the Internet is connected, and that the entire operational sequence is programmed with all possible action sequences on the server and serves an employee for data collection and control. Arrangement according to claim 1, characterized that the permissions, d. H. Status messages, object lists u. a. For the respective caretaker deposited on a server and on the Registration by the caretaker to be activated with name and password. Arrangement according to claim 2, characterized that all phones or smartphones the caretaker before startup programmed and thus above all no longer person-bound. Arrangement according to one of the preceding claims that marked the possibility the location of the respective mobile phone or smartphone via GPS for proof of the control of the functionality of extremely sensitive fire protection and safety devices is used. Arrangement according to one of the preceding claims characterized in that specifically for this collection and billing system developed a comprehensive control and review of the software Data collection and processing allows for error handling with the Internet, the mobile phone or smartphone by the caretaker as far as possible excluded. Arrangement according to one of the preceding claims marked that for the data transmission every single activity the caretaker in advance of status messages are assigned, which completely flexible according to the client's specifications can be designed.

Images