CN214376782U

CN214376782U - Multifunctional intelligent machine

Info

Publication number: CN214376782U
Application number: CN202120649164.2U
Authority: CN
Inventors: 吴倩; 李津堂; 陈仁龙
Original assignee: Industrial and Commercial Bank of China Ltd ICBC
Current assignee: Industrial and Commercial Bank of China Ltd ICBC
Priority date: 2021-03-30
Filing date: 2021-03-30
Publication date: 2021-10-08
Anticipated expiration: 2031-03-30

Abstract

The utility model provides a multifunctional intelligent machine relates to self-service financial equipment field or other fields, and this multifunctional intelligent machine includes: rack, industrial computer, touch screen display screen, identity recognition device, device of depositing and withdrawing, bankbook processing apparatus, receipt processing apparatus and long-range device of guiding, wherein: the industrial personal computer is arranged inside the cabinet; the touch screen display screen, the identity recognition device, the depositing and withdrawing device, the bankbook processing device, the receipt processing device and the remote guide device are arranged on the surface of the cabinet; the touch screen display screen is in communication connection with the identity recognition device, the depositing and withdrawing device, the bankbook processing device, the receipt processing device and the remote guiding device through the industrial personal computer.

Description

Multifunctional intelligent machine

Technical Field

The utility model relates to a self-service financial equipment, concretely relates to multi-functional intelligent machine.

Background

When an individual user needs to handle multiple services at the same time, the user often needs to go to a manual counter or a plurality of self-service devices for handling, and the user has long waiting time and low efficiency. In addition, when an individual user transacts business on a self-service device, problems are often encountered, such as not operating the device, unfamiliarity with business processes, and the like, which can affect the user's experience.

SUMMERY OF THE UTILITY MODEL

Technical problem to be solved

In view of this, the utility model provides a multi-functional intelligent machine for solve above-mentioned technical problem at least partially.

(II) technical scheme

The utility model provides a multifunctional intelligent machine, include: rack, industrial computer, touch screen display screen, identity recognition device, device of depositing and withdrawing, bankbook processing apparatus, receipt processing apparatus and long-range device of guiding, wherein: the industrial personal computer is arranged inside the cabinet; the touch screen display screen, the identity recognition device, the depositing and withdrawing device, the bankbook processing device, the receipt processing device and the remote guide device are arranged on the surface of the cabinet; the touch screen display screen is in communication connection with the identity recognition device, the depositing and withdrawing device, the bankbook processing device, the receipt processing device and the remote guiding device through the industrial personal computer.

Optionally, the identification means comprises an identification document recognition window, a card reader and a password input means.

Optionally, the identity recognition means comprises biometric recognition means, wherein the biometric recognition means comprises at least one of fingerprint recognition, face recognition, iris recognition, voice recognition.

Optionally, the depositing and withdrawing device comprises a money outlet and a voucher outlet.

Optionally, the depositing and withdrawing device further comprises a sorting device and a plurality of cash boxes, wherein the sorting device and the plurality of cash boxes are installed inside the cabinet.

Optionally, the depositing and dispensing device further comprises a bundling device.

Optionally, the passbook processing means comprises a passbook entry, scanning means.

Optionally, the receipt processing device comprises a printer and a receipt outlet.

Optionally, the remote guidance device comprises: display screen, camera, microphone and speaker.

Optionally, the display screen is mounted on the upper surface of the cabinet, and the camera is mounted on the top of the display screen.

Optionally, the identity recognition device, the depositing and withdrawing device, the bankbook processing device and the receipt processing device are all provided with fool-proof devices.

Optionally, the banknote deposit port is provided with an abnormality detection device and a sensing device.

Optionally, the touch screen display is horizontally mounted in the middle of the cabinet.

(III) advantageous effects

The utility model provides a multifunctional intelligent machine includes following beneficial effect at least:

1. the utility model provides a multi-functional intelligent machine can handle multinomial business simultaneously, and convenient and fast when saving user's time has also alleviateed the operating pressure of bank sales counter.

2. The utility model provides a multi-functional intelligent machine can provide the remote operation for the user and guide, makes the user operation more convenient, has promoted user's experience and has felt.

3. The utility model provides a multi-functional intelligent machine can realize automatic identification and letter sorting according to the paper currency of different face values through setting up sorting device and a plurality of paper money case, has not only improved the efficiency of handling of business of depositing and withdrawing, has replaced artifical letter sorting moreover, has reduced staff's work load.

Drawings

Fig. 1 shows the structure diagram of the multifunctional intelligent machine according to the embodiment of the present invention.

Fig. 2 shows a schematic structural diagram of a multifunctional intelligent machine according to another embodiment of the present invention.

FIG. 3 is a schematic structural view of a depositing and dispensing device according to an embodiment of the present invention.

FIG. 4 is a schematic structural view of a depositing and dispensing apparatus according to another embodiment of the present invention.

[ description of reference ]

10-multifunctional intelligent machine 1-cabinet 2-bankbook processing device

3-identity recognition device 31-card reader 32-password input device

33-identification document identification window 4-depositing and withdrawing device 41-cash placing port

42-voucher outlet 43-

sorting devices

44, 441, 442, 44 n-cash box

45-bundling means 5-touch screen display 6-receipt processing means 7-remote guiding means

71-camera 72-microphone 73-loudspeaker 74-display screen

Detailed Description

In order to make the objects, technical solutions and advantages of the present invention more apparent, the present invention will be described in detail with reference to the accompanying drawings.

When handling multinomial business, individual user often need to go up to manual counter or a plurality of self-service equipment and handle, and latency is long and handle inefficiency, and when individual user handled the business on self-service equipment, often can meet the problem moreover, for example can not operating device etc. these can lead to the user to complain, influence user's experience, the utility model provides a this scene can be used to multi-functional smart machine to above-mentioned technical problem is solved to at least part.

Fig. 1 and fig. 2 show respectively the multifunctional intelligent machine structure schematic diagram of the embodiment of the present invention. It is understood that the multi-function smart machine structure of fig. 1 and 2 is only schematic to help those skilled in the art understand the technical content of the present invention, but it is not meant to limit the implementation of the present invention. According to actual need, can adjust the overall arrangement of multi-functional intelligent machine.

In addition, the same symbols in the multifunctional intelligent machines shown in fig. 1 and fig. 2 are used to indicate that the multifunctional intelligent machines have the same components, and the components have the similar functions in each embodiment.

As shown in fig. 1, the present embodiment provides a multifunctional smart machine 10, including: the system comprises a cabinet 1, an industrial personal computer (not shown in the figure), a touch screen display screen 5, an identity recognition device 3, a depositing and withdrawing device 4, a bankbook processing device 2, a receipt processing device 6 and a remote guiding device 7. The industrial personal computer is installed (not shown in the figure) inside the cabinet 1 and is connected with the server through a wireless network and used for providing network communication for users. A touch screen display 5, an identity recognition device 3, a depositing and withdrawing device 4, a bankbook processing device 2, a receipt processing device 6 and a remote guidance device 7 are respectively arranged on the surface of the cabinet 1. The touch screen display 5 is in communication connection with the identity recognition device 3, the depositing and withdrawing device 4, the bankbook processing device 2, the receipt processing device 6 and the remote guidance device 7 through an industrial personal computer.

In the present embodiment, the installation positions of the touch screen display 5, the identification device 3, the depositing and withdrawing device 4, the deposit book processing device 2, the receipt processing device 6, and the remote guidance device 7 on the cabinet 1 may be set according to the actual setting, and are not limited herein. For example, in some embodiments, the touch screen display 5 is horizontally mounted in the middle of the cabinet 1, which is more convenient for the user to operate.

In this embodiment, the touch screen display screen 5 is used for displaying an operation control and an operation picture, and a user can trigger the corresponding operation control on the touch screen display screen 5 to handle a corresponding service, for example, when the user needs to handle deposit and print a receipt at the same time, the user triggers the deposit control displayed on the touch screen display screen 5 after performing identity authentication through the identity recognition device 3, the industrial personal computer sends a control instruction to the deposit and withdrawal device 4, and the deposit and withdrawal device 4 acts after receiving the corresponding control instruction, and opens the banknote deposit port 41, so that the user can handle the deposit service. After the deposit business is finished, the user triggers a printing receipt control displayed on the touch screen display 5, and similarly, the industrial personal computer sends a control instruction to the receipt processing device 6, and the receipt processing device 6 prints a receipt after receiving the instruction. Therefore, a user can handle multiple services on one device at the same time, convenience and rapidness are realized, the time of the user is saved, and the working pressure of a bank counter is relieved. If a problem occurs in the handling process, a help control displayed on the touch screen display screen 5 can be triggered, the industrial personal computer sends a control instruction to the remote guiding device 7, the remote guiding device 7 starts a remote connection line after receiving the corresponding control instruction, and a worker can directly perform one-to-one online service with a user to guide the user to operate. Therefore, the problem can be timely and effectively solved for the user, and the user experience is improved.

As shown in fig. 2, in some embodiments, the identification device 3 comprises an identification document recognition window 33, a card reader 31 and a password input device 32. In some embodiments, the identification apparatus 3 is further provided with a fool-proof device, for example, the fool-proof device may be disposed in the card reader 31 to prevent the device from being damaged due to the mis-insertion of an external bank card or other cards, and other structures in the identification apparatus 3 may also be disposed according to the circumstances, which is not limited herein.

When identity authentication is required, a user finds a control corresponding to the identity authentication on the touch screen display 5, triggers the identity authentication control, and then places a certificate (such as an identity card, a driving license, a passport and the like) capable of indicating identity information of the user on the identity certificate identification window 33 according to the prompt of the touch screen display to identify and verify the identity information.

In another application scenario, for example, when a user needs to transact a withdrawal service, a control corresponding to the withdrawal service is found on the touch screen display 5 and the withdrawal control is triggered, the user inputs a corresponding withdrawal amount according to a prompt of the touch screen display, inserts a bank card into the card reader 31, inputs a password through the password input device 32, after verification is successful, the industrial personal computer sends an instruction to the money depositing and withdrawing device 4, and after the money depositing and withdrawing device 4 receives the instruction, paper money with the corresponding amount is sent to the money discharge port 41, so that the user can successfully withdraw money.

In some embodiments, the identity recognition device 3 may further comprise a biometric device, wherein the biometric device comprises at least one of fingerprint recognition, face recognition, iris recognition, and voice recognition.

In this embodiment, besides the conventional way of verifying identity information by using identity document (such as identity card, driver's license, passport, etc.) or inputting password, the identity identification and verification can be performed by using biometric identification. For example, when the user forgets to carry the identity document and the bank card in the process of handling the withdrawal service or forgets the password, the user can also use the biological recognition device to handle the withdrawal service. Specifically, the user finds a control corresponding to the money withdrawing service on the touch screen display screen 5, triggers the money withdrawing control, inputs a corresponding money withdrawing amount according to the prompt of the touch screen display screen, performs face recognition on the biometric identification device, and then completes identity authentication. After the verification is successful, the industrial personal computer sends an instruction to the depositing and withdrawing device 4, and after the depositing and withdrawing device 4 receives the instruction, the paper money with the corresponding amount is sent to the paper money placing port 41, so that the user can draw money successfully. Through setting up different identification methods, can satisfy different users' demand, convenient and fast has saved the time.

Referring to FIG. 2, as shown in FIG. 2, in some embodiments, the depositing and dispensing device 4 includes a bill slot 41 and a voucher outlet 42. In some embodiments, the bill slot 41 is further provided with an abnormality detection device and a sensing device, wherein the abnormality detection device is configured to detect an abnormal condition, such as an abnormality of glue, existing at the bill slot 41 and issue an alarm. The sensing device is used for sending the abnormal information to the industrial personal computer when the abnormal condition is detected by the abnormal detection device so as to switch the equipment to a service suspension state. In some embodiments, the depositing and dispensing device 4 is also equipped with a fool-proof device. For example, a fool-proof device is installed at the document outlet 42 to prevent the document outlet 42 from being damaged due to misplugging. Other structures may be provided according to the circumstances, and are not limited herein.

When the user transacts the deposit and withdrawal or transfer service, the user deposits or takes out the paper money with the corresponding amount through the paper money outlet 41, and after the deposit and withdrawal service is transacted, the user can select to print the corresponding certificate and obtain the corresponding certificate information from the certificate outlet 42. For example, after transferring, a voucher document needs to be printed, a user triggers a control for printing the voucher on the touch screen display 5, the industrial personal computer sends a control instruction to the depositing and withdrawing device 4, and after receiving the control instruction, the depositing and withdrawing device 4 prints the voucher and outputs the voucher document from the voucher outlet 42 for the user to obtain.

Referring to fig. 2 and 3 together, in some embodiments, the depositing and withdrawing device 4 further includes a sorting device 43 and a plurality of cassettes 44, and the sorting device 43 and the plurality of cassettes 44 are installed inside the cabinet 1. In this embodiment, the sorting device 43 is used for automatically identifying the banknotes placed in the banknote placing port 41, respectively transferring the banknotes in the banknote placing port 41 into the banknote box 44 according to the denomination for storage, and when the user transacts the withdrawal, automatically matching the denomination according to the amount of money input by the user, and transferring the banknotes with the corresponding denomination into the banknote placing port 41 for the user to take. Accordingly, each cassette (441, 442, …, 44n shown in fig. 3) is used for storing banknotes of one denomination, and the multiple cassettes are designed to meet the storage requirements of banknotes of different denominations. For example, the banknote cassette 441 is used to store banknotes with a denomination of 10, the banknote cassette 442 is used to store banknotes with a denomination of 20, and the like. Note that the above-described denomination values stored in the different cassettes are merely exemplary, and the denomination value of each banknote stored in each cassette is not fixed. When the banknotes are transferred into the banknote boxes (assuming that the denomination of the banknotes to be deposited is 10), the sorting device 43 may first identify whether the banknotes with the same denomination are stored in the plurality of banknote boxes 44 (i.e. whether the banknotes with the denomination of 10 are stored in each banknote box), and if so, store the banknotes to be deposited in the corresponding banknote box; if not, the paper money to be deposited is deposited into the empty paper money box.

As shown in FIG. 4, in some embodiments, the depositing and dispensing device 4 further includes a bundling device 45.

It can be understood that when the amount of money to be withdrawn by the user is large, for example, the number of banknotes dispensed corresponding to the amount of money to be withdrawn exceeds a preset threshold (for example, the number of banknotes dispensed on a single-side value exceeds 100, where the preset number is not limited, and may be set according to an actual setting), at this time, there are many banknotes that are introduced into the banknote deposit port 41 by the sorting device 43, and the user needs to spend a long time for counting. In this embodiment, the bundling device 45 may bundle the banknotes corresponding to the denomination according to a preset number (the preset number is not limited, and may be set or selected on the touch display 5 according to actual needs), for example, when the number of the banknotes exceeds 100 or 50, the 100 or 50 banknotes are bundled and then are conveyed to the banknote receiving port 41 together for the user to take. Therefore, the money counting machine is convenient for the user to count money, saves time and is convenient for the user to carry.

Similarly, if the number of banknotes that are put into the banknote deposit port 41 at one time by the user during deposit exceeds a preset threshold (for example, the number of banknotes that are put into the single-side deposit exceeds 50 or 100, and the preset number is not limited, and may be set according to actual circumstances), it takes a long time if the sorting device 43 sorts the banknotes into the banknote cassettes one by one for storage. In this embodiment, the bundling device 45 may bundle the banknotes recognized by the sorting device 43 according to a preset number (the preset number is not limited herein, and may be set according to practice), and then store the banknotes in the corresponding banknote box, so as to facilitate counting by the bank staff.

With continued reference to fig. 2, in some embodiments the passbook processing apparatus 2 includes a passbook entry and a scanning apparatus. In which passbook entries are mounted on the surface of the cabinet 1 for placing passbooks, etc. The scanning device is arranged near the entrance of the passbook and is used for scanning the two-dimensional code on the deposit receipt arranged at the entrance of the passbook so that a user can withdraw money or transfer accounts on the deposit receipt. Further, the bankbook processing apparatus 2 is further provided with a fool-proof device, for example, the fool-proof device is installed at the inlet of the bankbook, when the content of the non-bankbook is placed at the inlet of the bankbook, the bankbook processing apparatus 2 can send error information to the industrial personal computer, and the industrial personal computer controls the touch display screen 5 to display the error information so as to prompt the user to correct the error information in time.

Based on the deposit book processing device 2, the user can handle services such as regular deposit receipt, deposit book cash withdrawal and transfer, deposit book renewal and the like. For example, when the user needs to handle the passbook for continuous deposit, the passbook is placed at the passbook inlet, the scanning device identifies the passbook and feeds back the identified structure to the touch display screen 5, the user triggers the corresponding control on the touch display screen 5, the user handles the continuous deposit according to the prompt information on the touch display screen 5, and the passbook is taken back from the passbook inlet after the completion of the handling. For another example, when a user withdraws money according to a deposit receipt (a two-dimensional code is printed on the deposit receipt and can be scanned by a scanning device to obtain corresponding information), the deposit receipt is firstly put at an entrance of the deposit book, the scanning device scans and identifies the two-dimensional code on the deposit receipt and feeds back the identified structure to the touch display screen 5, and the user can operate on the touch display screen 5 to complete the withdrawal.

Referring to fig. 2, as shown in fig. 2, the receipt processing device 6 includes a printer and a receipt outlet. In some embodiments, the receipt processing device 6 is further installed with a fool-proof device, for example, a fool-proof device is installed at the receipt outlet to prevent the receipt outlet from being damaged due to external mis-plugging. Other structures may be provided according to the circumstances, and are not limited herein.

When a user needs to print a receipt, the content needing to be printed can be selected on the touch display screen 5, a receipt printing control is triggered, the industrial personal computer sends an instruction to the receipt processing device 6, the receipt processing device 6 receives the instruction and prints the content selected by the user, and the user can take the receipt file away from a receipt outlet.

In some embodiments, the remote direction device 7 includes a display screen 74, a camera 71, a microphone 72, and a speaker 73. Wherein, the display screen 74 is installed on the upper surface of the cabinet 1, and the camera 71 is installed above the display screen 74.

If the user meets problems in the handling process, the help control on the touch screen display screen 5 can be triggered, the industrial personal computer sends a control instruction to the remote guiding device 7, the remote guiding device 7 receives the control instruction and then starts the camera 71, the microphone 72, the loudspeaker 73 and the display screen 74, and remote connection is started, so that the user can perform online interaction with a worker, the worker can guide the user to operate, the problems of the user are solved in time, the handling efficiency of the user is improved, time is saved, complaints of the user are reduced, and user experience is improved.

To sum up, the utility model provides a multifunctional intelligent machine through setting up touch screen display 5, identification device 3, deposit and withdraw device 4, bankbook processing apparatus 2, receipt processing apparatus 6 and long-range guide device 7, has realized that identification, deposit and withdraw, account for accounts, print receipt, long-range guide operation and integration such as bankbook are handled, makes the user operation more convenient, has alleviateed the operating pressure of bank sales counter. In addition, the arrangement of the sorting device, the bundling device and the plurality of banknote boxes can realize automatic recognition, sorting and bundling according to banknotes with different face values, further improve the efficiency of handling deposit and withdrawal business, replace manual sorting and reduce the workload.

The above-mentioned embodiments, further detailed description of the objects, technical solutions and advantages of the present invention, it should be understood that the above-mentioned embodiments are only specific embodiments of the present invention, and are not intended to limit the present invention, and any modifications, equivalent substitutions, improvements, etc. made within the spirit and principle of the present invention should be included in the scope of the present invention.

Claims

1. A multifunctional intelligent machine, comprising:

rack (1), industrial computer, touch screen display screen (5), identification device (3), device (4) of depositing and withdrawing, bankbook processing apparatus (2), receipt processing apparatus (6) and remote guide device (7), wherein:

the industrial personal computer is installed inside the cabinet (1); the touch screen display screen (5), the identity recognition device (3), the depositing and withdrawing device (4), the bankbook processing device (2), the receipt processing device (6) and the remote guidance device (7) are installed on the surface of the cabinet (1);

the touch screen display screen (5) is in communication connection with the identity recognition device (3), the depositing and withdrawing device (4), the bankbook processing device (2), the receipt processing device (6) and the remote guiding device (7) through the industrial personal computer.

2. A multi-function smart machine according to claim 1, wherein the identification means (3) comprises an identification document recognition window (33), a card reader (31) and a password input means (32).

3. The multi-function smart machine of claim 1, wherein the identification means (3) comprises biometric means, wherein the biometric means comprises at least one of fingerprint recognition, face recognition, iris recognition, voice recognition.

4. Multifunctional intelligent machine according to claim 1, characterized in that the depositing and dispensing device (4) comprises a cash deposit opening (41), a voucher outlet (42).

5. The machine according to claim 1, wherein the depositing and dispensing device (4) comprises a sorting device (43) and a plurality of cassettes (44), wherein the sorting device (43) and the plurality of cassettes (44) are mounted inside the cabinet (1).

6. Multifunctional smart machine according to claim 5, characterized in that the depositing and dispensing device (4) further comprises a strapping device (45).

7. Multifunctional smart machine according to claim 1, characterized in that the passbook handling means (2) comprise a passbook entry, scanning means.

8. Multifunctional smart machine according to claim 1, characterized in that said receipt processing means (6) comprise a printer, a receipt outlet.

9. Multifunctional smart machine according to claim 1, characterized in that said remote direction means (7) comprise: display screen (74), camera (71), microphone (72) and speaker (73).

10. The multifunctional smart machine according to claim 9, wherein the display screen (74) is mounted on an upper surface of the cabinet (1), and the camera (71) is mounted above the display screen (74).

11. Multifunctional intelligent machine according to claim 4, characterized in that the identification means (3), the depositing and withdrawing means (4), the passbook processing means (2), the receipt processing means (6) are equipped with fool-proofing means.

12. The multifunctional intelligent machine according to claim 4, wherein the bill slot (41) is provided with an abnormality detection device and a sensing device.

13. Multifunctional smart machine according to claim 1, characterized in that the touch screen display (5) is mounted horizontally in the middle of the cabinet (1).