CN203747858U - Calling center and external system audio signal networking apparatus - Google Patents
Calling center and external system audio signal networking apparatus Download PDFInfo
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- CN203747858U CN203747858U CN201420105617.5U CN201420105617U CN203747858U CN 203747858 U CN203747858 U CN 203747858U CN 201420105617 U CN201420105617 U CN 201420105617U CN 203747858 U CN203747858 U CN 203747858U
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- 230000005236 sound signal Effects 0.000 title claims abstract description 42
- 230000006855 networking Effects 0.000 title abstract description 16
- 230000008054 signal transmission Effects 0.000 claims abstract description 17
- 230000005540 biological transmission Effects 0.000 claims abstract description 16
- 238000004891 communication Methods 0.000 abstract description 8
- 208000015181 infectious disease Diseases 0.000 abstract description 3
- 230000007482 viral spreading Effects 0.000 abstract 1
- 235000021167 banquet Nutrition 0.000 description 13
- 238000005516 engineering process Methods 0.000 description 7
- 238000011161 development Methods 0.000 description 4
- 241000700605 Viruses Species 0.000 description 3
- 230000008878 coupling Effects 0.000 description 2
- 238000010168 coupling process Methods 0.000 description 2
- 238000005859 coupling reaction Methods 0.000 description 2
- 238000010586 diagram Methods 0.000 description 2
- 238000012423 maintenance Methods 0.000 description 2
- 238000000034 method Methods 0.000 description 2
- 230000000903 blocking effect Effects 0.000 description 1
- 239000013078 crystal Substances 0.000 description 1
- 230000007812 deficiency Effects 0.000 description 1
- 238000013461 design Methods 0.000 description 1
- 230000000694 effects Effects 0.000 description 1
Abstract
The utility model belongs to the technical field of network communication, and especially relates to a calling center and external system audio signal networking apparatus. The apparatus comprises an interface machine A and an interface machine B. The interface machine A and the interface machine B successively employ an industrial control computer A and an industrial control computer B; the voice card A in the interface machine A is provided with an intercom module A and a relay module A; the voice card B in the interface machine B is provided with an intercom module B and a relay module B; the signal transmission port of the intercom module A is connected with the signal transmission port of the relay module B through an audio signal transmission line; and the signal transmission port of the intercom B is connected with the signal transmission port of the relay module A through an audio signal transmission line. The apparatus provided by the utility model can avoid virus spreading infection and data leakage among systems, and is mainly used for the demands of a calling center with high security and safety requirements, such as 120, 110, 119 and the like, for networking with an external system.
Description
Technical field
The utility model belongs to network communications technology field, relates in particular to a kind of call center and external system audio signal interconnection device.
Background technology
Call center system is connected with internet system, and internet information is shared by call center, and can be user provides the information service of magnanimity; Or call center adopts digital communication networking technology, be connected with outer computer information system by special line or Virtual Private Network, the Internet, external system information is shared by call center, can be user Proprietary Information service is provided.
At present, the call center system of the social public services such as 120,110,119,122, generally forbids and external system networking for the consideration of fail safe, other system including the local area network (LAN) of our unit.Doing like this fail safe has had guarantee, but has also hindered information sharing.
Utility model content
The utility model is intended to overcome the deficiencies in the prior art part and provides one to avoid virus between system propagate and infect, development cost is cheap, between system, coupling is low, independence is strong, the call center that data among systems capable of blocking is divulged a secret and external system audio signal interconnection device.
For solving the problems of the technologies described above, the utility model is to realize like this.
A kind of call center and external system audio signal interconnection device, it comprises interface message processor (IMP) A and interface message processor (IMP) B; Wherein, the sound card A in interface message processor (IMP) A is furnished with tape internal wiring module A and trunk module A; Sound card B in interface message processor (IMP) B is furnished with tape internal wiring module B and trunk module B; The signal transmission port of described tape internal wiring module A is joined through the signal transmission port of audio signal transmission wire and trunk module B; The signal transmission port of described tape internal wiring module B is joined through the signal transmission port of audio signal transmission wire and trunk module A.
As a kind of preferred version, interface message processor (IMP) A described in the utility model and interface message processor (IMP) B adopt industrial computer A and industrial computer B successively.Certainly, according to design needs, the utility model industrial computer A and industrial computer B also can adopt mainboard band PCI slot, and cabinet can hold the computer of lower sound card.Sound card A described in the utility model and sound card B all adopt model D081A sound card.
Further, tape internal wiring module A described in the utility model and tape internal wiring module B all adopt model M2U module.
Further, trunk module A described in the utility model and trunk module B all adopt model M2T module.
The utility model compared with prior art has following features.
1, be the technical scheme of audio signal analogue technique networking due to what take, thoroughly solved the Computer Virus Spread of existing background technology digital communication networking existence and the hidden danger of infection, also fundamentally blocked the possibility that inter-system data is divulged a secret.
2,, because these networking products adopt audio signal networking technology scheme, the interface software exploitation of two systems is simple than exploitation digital communication networking interface software, has greatly reduced systems connection Development of Interface Software cost.
3, because these networking products adopt audio signal networking technology scheme, than digital signal networking blueprint, between two systems, coupling is low, independence is strong, and maintenance separately and the upgrading of two systems are independent of each other, and have reduced the maintenance upgrade cost of networked system.
Brief description of the drawings
Below in conjunction with the drawings and specific embodiments, the utility model is described in further detail.Protection range of the present utility model is not only confined to the statement of following content.
Fig. 1 is the utility model schematic block circuit diagram.
Fig. 2 is 120 calling systems and 120 assistant service system touch-tone signal connected network communication topological diagrams.
Embodiment
As shown in the figure, a kind of call center and external system audio signal interconnection device, it comprises interface message processor (IMP) A and interface message processor (IMP) B; Described interface message processor (IMP) A and interface message processor (IMP) B adopt industrial computer A and industrial computer B successively; Wherein, the sound card A in interface message processor (IMP) A is furnished with tape internal wiring module A and trunk module A; Sound card B in interface message processor (IMP) B is furnished with tape internal wiring module B and trunk module B; The signal transmission port of described tape internal wiring module A is joined through the signal transmission port of audio signal transmission wire and trunk module B; The signal transmission port of described tape internal wiring module B is joined through the signal transmission port of audio signal transmission wire and trunk module A.
Sound card A described in the utility model and sound card B all adopt model D081A sound card.Tape internal wiring module A described in the utility model and tape internal wiring module B all adopt model M2U module.Trunk module A described in the utility model and trunk module B all adopt model M2T module.
The utility model is mainly made up of interface message processor (IMP) A and interface message processor (IMP) B, between two interface message processor (IMP)s, connects with telephone wire.Interface message processor (IMP) A connects call center system by netting twine, and interface message processor (IMP) B connects local area network (LAN) external system by netting twine, or connects remote external system by special line, Virtual Private Network or the Internet.Between interface message processor (IMP) A and interface message processor (IMP) B, be connected by telephone wire.Between interface message processor (IMP) A and interface message processor (IMP) B, adopt dual-tone multifrequency technical transmission audio signal, thereby realize the networking of audio signal between two systems.In the time of system, between interface message processor (IMP) A and call center system, need development interface software.The digital information of the extension of attending a banquet that call center system is distributed the calling number of receiving and this call treatment, is transferred to interface message processor (IMP) A.Otherwise interface message processor (IMP) A receives the called number of interface message processor (IMP) B transmission and attends a banquet after extension audio signal is compiled as digital information and is transferred to call center system.
Between interface message processor (IMP) B and external system, need development interface software.The extension audio signal of attending a banquet that the calling number that interface message processor (IMP) A is sent and this call treatment are distributed is compiled as digital information, calls external system data and is transferred to external system attend a banquet in terminal according to calling number digital information.Otherwise the called number that the external system of receiving need to be dialed and the extension digital information of attending a banquet are compiled as after audio signal, are sent on interface message processor (IMP) A.
Under the support of interface software, the extension digital information of attending a banquet that interface message processor (IMP) A distributes the calling number of receiving and this call treatment, be converted to touch-tone signal by telephone line transmission to interface message processor (IMP) B.Otherwise interface message processor (IMP) B receives the outgoing call called number of external system and the extension digital information of attending a banquet, be converted to touch-tone signal by telephone line transmission to interface message processor (IMP) A.The utility model interface message processor (IMP) adopts industrial computer as main frame, and configured voice card on interface message processor (IMP) mainboard configures tape internal wiring module and trunk module on sound card.
The utility model mainly adopts audio signal transmission technical scheme, solves the networking issue between two systems.Audio signal transmission is analog signal transmission, and this has fundamentally stopped Computer Virus Spread between two systems and the problem of infection, has also blocked two possibilities that data among systems is divulged a secret.
One, hardware device.
1, industrial computer 2 (interface message processor (IMP) A, interface message processor (IMP) B) (alternative equipment: mainboard band PCI slot, cabinet can hold the computer of lower sound card).
2,1 sound card of every industrial computer, current what select is that sound card is entered, model in 8 east, tunnel: DO81A.
3, module: trunk module, tape internal wiring module, the tape internal wiring module of the current Shi Dongjin company selecting, model M2U(2 road); The trunk module of Dong Jin company, model: M2T(2 road).
4, power supply: the current direct current 36V of the Shi Dongjin company external power supply of selecting, model: Power36, function is to M2U module for power supply.
5, sound card, tape internal wiring module, trunk module, external power supply need be selected same producer auxiliary products, and the auxiliary products of different manufacturers need to be developed corresponding interface software.
6, above-mentioned hardware configuration can meet No. 2 phone incoming calls simultaneously, and No. 2 phones are breathed out simultaneously.Hardware device configuration can be according to call center's outside line capacity, the maximum quantity of concurrent Inbound Calls, the sound card that apolegamy capacity matches, and the capacity of the tape internal wiring module of selecting and trunk module, also should match with sound card capacity, that is: the total capacity of tape internal wiring module and trunk module is less than or equal to the capacity of sound card.
7, equipment list.
Two, hardware device is installed.
1, sound card is arranged on the PCI slot (the utility model sound card A and sound card B are arranged on respectively the PCI slot of industrial computer A and industrial computer B successively) of industrial computer.
2,2 M2U modules are arranged on respectively the module slot of sound card A and sound card B successively.
3,2 M2T modules are arranged on respectively the module slot of sound card A and sound card B successively.
4,2 external power supply one end are accessed respectively 220V AC power successively, and the output direct current 36V power supply other end is inserted into respectively sound card A and sound card B outside " ringing-current " jack successively.
5, telephone wire crystal head connects sound card A and sound card B outside " RJ11 " or " RJ45 " socket.
Three, Principle of Communication and interface software.
1, hardware connects.
The utility model is mainly by interface message processor (IMP) A(industrial computer A), interface message processor (IMP) B(industrial computer B) two interface message processor (IMP)s form, between two interface message processor (IMP)s, connect with telephone wire.Interface message processor (IMP) A connects call center system (cti server) by netting twine, interface message processor (IMP) B connects local area network (LAN) external system by netting twine, or connect remote external system by special line, Virtual Private Network or the Internet, between interface message processor (IMP) A, two interface message processor (IMP)s of interface message processor (IMP) B, connect by telephone wire, between interface message processor (IMP) A, two interface message processor (IMP)s of interface message processor (IMP) B, adopt dual-tone multifrequency technical transmission audio signal, thereby realize the networking of audio signal between two systems.
2, interface software and function thereof.
(1) interface message processor (IMP) A interface software.
Function: " calling number and extension " digital information that receipt of call center C TI server sends over, be compiled into after audio signal, send the M2T module of audio signal to interface message processor (IMP) B by M2U module; " called number and extension " audio signal that the M2T module receiving interface machine B of interface message processor (IMP) A sends over by M2U module, is compiled into after digital information, sends on call center's cti server.
(2) interface message processor (IMP) B interface software.
Function: the audio signal of sending by the M2U module of M2T module receiving interface machine A, convert digital information to, be transferred to external system, call the external system data corresponding with calling number and send to external system and attend a banquet in terminal; Receive external system " extension and the called number " digital information that terminal sends of attending a banquet, be compiled into after audio signal, send audio signal to the M2T module of interface message processor (IMP) A by M2U module.
3, Principle of Communication.
Shown in Figure 1, the extension numeral letter information of attending a banquet of the calling number of the incoming call of receiving, the distribution of call center's cti server is sent to interface message processor (IMP) A by call center system cti server, the digital letter information of receiving is compiled as touch-tone signal by interface message processor (IMP) A, and the tape internal wiring module A of the sound card A by interface message processor (IMP) A sends to audio signal the trunk module B of interface message processor (IMP) B; Interface message processor (IMP) B receives touch-tone signal by trunk module B, then audio signal being compiled as to digital signal sends in external system, external system is extracted corresponding information according to the calling number of receiving, and by extract information according to extension, be sent in the external system terminal corresponding with extension, or broadcast transmission is on whole external system terminals.
Otherwise, calling system is attended a banquet need to pass through external system terminal out-going call time, by external system terminal software, the digital information of the extension of attending a banquet corresponding to called number and this terminal is sent on interface message processor (IMP) B, the digital information of receiving is compiled as touch-tone signal by interface message processor (IMP) B, the tape internal wiring module B of sound card B by interface message processor (IMP) B, audio signal is sent to the trunk module A of interface message processor (IMP) A, interface message processor (IMP) A receives touch-tone signal by trunk module A, audio signal is compiled as to digital information and sends to call center's cti server, call center system completes outgoing call operation according to the called number received and the extension set number of attending a banquet in native system.
Be understandably, above about specific descriptions of the present utility model, only for being described, the utility model is not limited to the described technical scheme of the utility model embodiment, those of ordinary skill in the art is to be understood that, still can modify or be equal to replacement the utility model, to reach identical technique effect; Use needs as long as meet, all within protection range of the present utility model.
Claims (5)
1. call center and an external system audio signal interconnection device, is characterized in that, comprises interface message processor (IMP) A and interface message processor (IMP) B; Wherein, the sound card A in interface message processor (IMP) A is furnished with tape internal wiring module A and trunk module A; Sound card B in interface message processor (IMP) B is furnished with tape internal wiring module B and trunk module B; The signal transmission port of described tape internal wiring module A is joined through the signal transmission port of audio signal transmission wire and trunk module B; The signal transmission port of described tape internal wiring module B is joined through the signal transmission port of audio signal transmission wire and trunk module A.
2. call center according to claim 1 and external system audio signal interconnection device, is characterized in that: described interface message processor (IMP) A and interface message processor (IMP) B adopt industrial computer A and industrial computer B successively.
3. call center according to claim 2 and external system audio signal interconnection device, is characterized in that: described sound card A and sound card B all adopt model D081A sound card.
4. call center according to claim 3 and external system audio signal interconnection device, is characterized in that: described tape internal wiring module A and tape internal wiring module B all adopt model M2U module.
5. call center according to claim 4 and external system audio signal interconnection device, is characterized in that: described trunk module A and trunk module B all adopt model M2T module.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201420105617.5U CN203747858U (en) | 2014-03-10 | 2014-03-10 | Calling center and external system audio signal networking apparatus |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201420105617.5U CN203747858U (en) | 2014-03-10 | 2014-03-10 | Calling center and external system audio signal networking apparatus |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN203747858U true CN203747858U (en) | 2014-07-30 |
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201420105617.5U Expired - Lifetime CN203747858U (en) | 2014-03-10 | 2014-03-10 | Calling center and external system audio signal networking apparatus |
Country Status (1)
| Country | Link |
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| CN (1) | CN203747858U (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104767802A (en) * | 2015-03-27 | 2015-07-08 | 贾健明 | Pre-hospital emergency medical aid emergency help integration system and application thereof |
| CN116798203A (en) * | 2023-05-08 | 2023-09-22 | 西宁蜀海网络技术有限公司 | Method and system for realizing public welfare hotline accurate planning emergency rescue |
-
2014
- 2014-03-10 CN CN201420105617.5U patent/CN203747858U/en not_active Expired - Lifetime
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104767802A (en) * | 2015-03-27 | 2015-07-08 | 贾健明 | Pre-hospital emergency medical aid emergency help integration system and application thereof |
| CN104767802B (en) * | 2015-03-27 | 2018-10-16 | 贾健明 | Prehospital emergency medical care is emergent to help integrated system and its application |
| CN116798203A (en) * | 2023-05-08 | 2023-09-22 | 西宁蜀海网络技术有限公司 | Method and system for realizing public welfare hotline accurate planning emergency rescue |
| CN116798203B (en) * | 2023-05-08 | 2024-03-19 | 西宁蜀海网络技术有限公司 | Method and system for realizing public welfare hotline accurate planning emergency rescue |
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Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C14 | Grant of patent or utility model | ||
| GR01 | Patent grant | ||
| CX01 | Expiry of patent term | ||
| CX01 | Expiry of patent term |
Granted publication date: 20140730 |