CN201869273U - Connected line identification restriction terminal - Google Patents

Abstract

The utility model relates to a connected line identification restriction terminal, which comprises a computer system, wherein the computer system comprises a communication network interface, a database system for storing phone numbers of customers and a communication processing device.

Description

A kind of phone conceals number terminal

Technical field:

The present invention relates to network computer system and electronic communication, specifically a kind of phone conceals number terminal.

Background technology:

At present, the terminal of call center can be realized (called) telephone number of screen is directly carried out dialing; (caller) telephone number of also can sending a telegram here at screen display; but this telephone number privacy for the protection client is unfavorable, and the customer data that especially can make enterprise leaks.

Said communication network comprises telephone network or the Internet or computer private wire network in this explanation, comprises wire net or wireless communication networks again.

Summary of the invention:

The objective of the invention is to overcome the deficiency of prior art scheme and provide a kind of phone to conceal number terminal; by directly not showing directly that at terminal screen the latent number terminal of customer phone number realizes that can carry out dialling of (called) telephone number by screen easily cries; make things convenient for again and call the demonstration customer data, and the customer phone number is effectively protected with the incoming call telephone number.

The present invention adopts following technical scheme: a kind of phone conceals number terminal, comprise computer system, described computer system comprises communication network interface unit and stores the Database Systems of customer phone number data, it is characterized in that described computer system also comprises communication processing apparatus.

Described a kind of phone conceals number terminal, it is characterized in that described communication processing apparatus also comprise in order be connected as lower device:

Device A: terminal operator's authority levels is checked, when described terminal operator's rank is low with substitute characte as the device of customer phone number (contain electricity or incoming call Call-ID, down with) at screen display;

Device B: when described terminal operator did this customer phone operation of call, described terminal was promptly dialled telephone number that is this client's correspondence and the device of realizing conversation automatically;

Device A explanation: terminal operator's authority levels is the account number authority levels of login system, is used for determining operating right.Operator's authority levels height is Ke Zai Final end screen display customer phone number, operator's rank is low, and be can not Zai Final end screen display customer phone number or do not allow the telephone number of seeing that the client is complete, for example 13901234567 uses substitute characte: mobile phone A BCD2.

Device B explanation: for example the terminal operator clicks " mobile phone A BCD2 " as calling out this customer phone operation, and operational terminal is promptly dialled and is 13901234567 phones.

Described a kind of phone conceals number terminal, it is characterized in that described communication processing apparatus also comprises as lower device:

Device C: called party client telephone number or calls customer incoming call number (Call-ID) at screen display when described operator's authority levels is low are the device of substitute characte.

Described a kind of phone conceals number terminal, it is characterized in that described communication processing apparatus also comprises as lower device:

Device D: when described operator's authority levels is high, directly show the customer phone number information, when the operator calls out this customer phone operation, carry out the device of call and realization conversation with this customer phone number by the latent number terminal of described phone.

The present invention compared with prior art has following advantage and effect:

1. the customer data of protection call center is not revealed;

2. can maintain secrecy to incoming call customer phone number.

Description of drawings:

Fig. 1 is the latent number terminal network connection diagram of phone;

Fig. 2 is the latent number terminal structure schematic diagram of phone;

Embodiment:

The latent number terminal of phone as shown in Figure 2.The invention will be further described below in conjunction with accompanying drawing.

The latent number terminal of described phone is connected with communication network:

When telephone network interface was subscriber's line, the interface arrangement that the latent number terminal of described phone connects telephone network was the modulator-demodulator of analog of telephone line or is the modulator-demodulator of ISDN digital telephone line.

When telephone network interface was the digital trunk of circuit domain structure, the interface arrangement of the computer system of the latent number terminal of described phone was computer digit telephone sound card or E1/T1/ Ethernet bridge device.

When telephone network interface was the packet domain structure, the interface arrangement of the computer system of the latent number terminal of described phone was an ethernet network interface card, directly used the Ethernet interface device to connect telephone network.

When communication network is the Internet or when the computer private wire network, the latent number Terminal Interface Unit of described phone is an ethernet network interface card, directly uses the Ethernet interface device to connect communication network.

This explanation is described to have 3 kinds of producing methods at screen display caller client telephone number substitute characte when terminal operator's rank is low: the 1st kind is in the substitute characte field record of corresponding caller client telephone number in database; The 2nd kind is the substitute characte field that does not have in database at corresponding caller client telephone number, but calculates substitute characte (for example mobile phone A DJL, office telephone ERTY etc.) with the encryption formula; The 3rd kind is the substitute characte field that does not have in database at corresponding caller client telephone number, and is to use the PC special-purpose software to realize that fixedly substitute characte shows (for example mobile phone 1, office telephone 2 etc.) as the caller client telephone number.

This illustrates that described communication processing apparatus (containing A to D device) can use the PC special-purpose software to realize, also available hardware (FPGA-PCI) expansion card is realized.

This database that illustrates that the computer system of the latent number terminal of described phone comprises also can be installed in the computer that networks mutually in addition.

Claims (4)

1. the latent number terminal of phone comprises computer system, and described computer system comprises communication network interface unit and stores the Database Systems of customer phone number data, it is characterized in that described computer system also comprises communication processing apparatus.

2. according to the latent number terminal of the described a kind of phone of claim 1, it is characterized in that described communication processing apparatus also comprise be connected in order as lower device:

Device A: terminal operator's authority levels is checked, when described terminal operator's rank is low with substitute characte as the device of customer phone number at screen display;

Device B: when described terminal operator did this customer phone operation of call, described terminal was promptly dialled telephone number that is this client's correspondence and the device of realizing conversation automatically.

3. according to the latent number terminal of the described a kind of phone of claim 2, it is characterized in that described communication processing apparatus also comprises as lower device:

Device C: called party client telephone number or calls customer incoming call number at screen display when described operator's authority levels is low are the device of substitute characte.

4. according to the latent number terminal of the described a kind of phone of claim 2, it is characterized in that described communication processing apparatus also comprises as lower device:

Device D: when described operator's authority levels is high, directly show the customer phone number information, when the operator calls out this customer phone operation, carry out the device of call and realization conversation with this customer phone number by the latent number terminal of described phone.

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