CN201993846U - Self-help business hall operation handling system - Google Patents
Self-help business hall operation handling system Download PDFInfo
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- CN201993846U CN201993846U CN2011200856485U CN201120085648U CN201993846U CN 201993846 U CN201993846 U CN 201993846U CN 2011200856485 U CN2011200856485 U CN 2011200856485U CN 201120085648 U CN201120085648 U CN 201120085648U CN 201993846 U CN201993846 U CN 201993846U
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Abstract
The utility model discloses a self-help business hall operation handling system which is characterized by comprising a business hall operation sub-system and a self-help service sub-system, wherein the business hall sub-system comprises an operation handling worktable and a business hall operation server; the operation handling worktable is connected with the business hall operation server; the self-help service sub-system comprises a self-help service terminal and a self-help service system server; the self-help service terminal is connected with the self-help service system server; and the business hall operation server is connected with the self-help service system server. The business hall operation self-help handling system has the benefits that most of the work on a counter is transferred to customers, thereby effectively reducing the workload of the counter working personnel, shortening the operation handling time, and increasing the service satisfaction degree of a business hall.
Description
Technical field
The utility model for can be used to communicate by letter, finance, traffic, electric power, broadcasting and TV, government etc. are to the business hall self-service system that handles of business of public service.
Background technology
Along with the develop rapidly of Chinese national economy, the generally raising of living standard, abundanter, social public service more easily that the people needs urgently.Just present China situation, most of public service product is still realized by the form of business hall, the business handling pattern all is that what to want that the personnel of transacting business (client) serve as in the transacting business process is the effect of assisting, being sitting in before the sales counter is to be used as anything hardly, just confirm or other auxiliary matters that wherein a large amount of work will be that the staff by transacting business finishes waiting for.
All roughly there is following problem in existing mechanism and the enterprises and institutions that the business hall service can be provided:
1, the business hall practitioner is many, and used device is many, and this has increased to a great extent provides the operating cost of the enterprises and institutions of public service.
2, formality complexity, flow process is loaded down with trivial details, and the working time is long, virtually, has increased the workload of the enterprises and institutions that service is provided, but client's satisfaction does not but obtain a bit improving, and is descending on the contrary.
3, the service that provides of business hall is guided unintelligiblely, causes the client how not know transacting business, and work efficiency is low.
4, a large amount of clients are waiting in line transacting business, and the working pressure that has increased the weight of the business hall practitioner increases and psychological pressure, also can increase the error rate of work simultaneously.
The utility model content
The purpose of this utility model is at the above business hall present situation, provides described existing business hall to have the professional self-service system that handles in not enough business hall.
To achieve these goals, the technical solution adopted in the utility model is: the business hall business
The self-service system that handles comprises business hall service sub-system and Self-Service subsystem, and described business hall subsystem comprises business handling worktable and business hall service server, and described business handling worktable is connected with described business hall service server;
Described Self-Service subsystem comprises self-service terminal and self-help serving system server, and described self-service terminal is connected with the self-help serving system server;
Described business hall service server is connected with described self-help serving system server.
Described self-service terminal is provided with printer.
Described self-service terminal comprises PC main frame, display, touch pad, China second-generation identity card reader, draws card device, thermal printer and casing; Described PC main frame is located in the described casing, and described display is located at described casing upper end, described touch pad, China second-generation identity card reader, draws card device, thermal printer to be located on the described casing; Described display, touch pad, China second-generation identity card reader, draw card device, thermal printer to be connected with described main frame.
Described self-service terminal can be a hand-held intelligent terminal, is connected with described self-help serving system server by wireless route.
Described self-help serving system server is connected with some devices of calling out the numbers, and the described device of calling out the numbers is furnished with the display screen that shows number information.
The utility model utilizes the develop rapidly along with personal computer, the progressive ordinary electrical home appliance that becomes family of computing machine, and people also are rooted in the hearts of the people to the mode of operation of computing machine, make to replace business hall practitioner's transacting business to become possibility with machine.Therefore, the business hall can be transferred to the professional self-service system that handles in the utility model business hall to a large amount of practitioners' work and handles.So just can reduce business hall practitioner's workload, can reduce the business hall practitioner simultaneously, and reduce the business hall service equipment, thereby solve first problem that background technology is mentioned.
When a large amount of work is transferred on one's body the personnel that want transacting business by the professional self-service system that handles in business hall, and self-help serving system can guide by the mode of various intuitive and convenient and lead the personnel that want transacting business to carry out relevant operation.Native system provides abundant interface simultaneously, the personnel of transacting business to pass through secure network by the hand-hold electronic equipments that carries
Want related data to be entered into the service end that native system provides transacting business, for handling of business provides multiple channel.Because a large amount of work has been transferred on one's body the client who wants transacting business, so want the client of transacting business will think that the business handling time is no longer very long, has improved client's satisfaction virtually, has also just solved second problem that background technology is mentioned.
Business hall professional self-service transact services system can provide the picture and text voice of lively distinctness to give business handling clearly and guide, make the client can finish whole business handlings easily and fast, reaches the purpose that solves the 3rd problem that background technology mentions
Use and software engineering by automatic identification facility, originally the work of being finished by manpower is transferred to machine and system finishes, so reduced business hall practitioner's pressure, also having reduced the people is the probability of makeing mistakes, and has also just solved the 4th problem of being mentioned in the background technology.
Room business handling action and flow process are passed through to analyze open now, and the content that rationally extracts big portion is transferred to system described in the utility model.By being that the professional self-service system that handles in business hall resets meter to the business handling flow process, with rationally intuitively mode form the self-service platform of handling, the people of transacting business that professional relevant treatment can be provided easily by the service operations end that the self-service handheld electronic smart machine of handling terminal or carrying is connected to self-help serving system and provides.The sales counter staff of business hall only is responsible for committed steps such as checking of information or mandate can finish handling of a business.
Use a Daepori to lead to server, be connected with the business hall business network as the Self-Service network, and on this station server, set up the Self-Service device, external self-service WEB service is provided.Be connected to form necessary Self-Service network by netting twine or wireless and self-service terminal or handheld electronic smart machine.
After the client enters the business hall, the self-service terminal that can directly provide up to the business hall carries out the information typing that related service is handled, the information of typing can be saved on the server of Self-Service in real time, after typing is finished, terminal can be printed voucher, if there is the people who waits the front, voucher can write out number and the current queue number that waits, take and just can arrive client rest area etc. behind the voucher by the time sales counter carries out last business handling, sales counter can be called out the numbers by the sales counter device of calling out the numbers, and makes my number just can arrive sales counter and handles last formality; If self-service terminal is temporarily occupied,
The service operations end that having the handheld electronic smart machine can connect the Self-Service device provides carries out associative operation.The data that provide of all clients of transacting business are deposited in the server by system like this.The sales counter staff is as long as the client is before filled in data to be accessed, and the flow process of carrying out the back is handled and got final product.
In sum, the beneficial effect that the utility model plays is as follows: the major part work of sales counter is forwarded to the client, effectively reduce sales counter staff's workload, shortened the business handling time, improve the service satisfaction of business hall.
Description of drawings
Fig. 1 is a network topological diagram of the present utility model;
Fig. 2 is the utility model system design Organization Chart;
Fig. 3 is a self-aided terminal structural drawing of the present utility model;
Fig. 4 is a standing posture self-aided terminal structural drawing of the present utility model.
Embodiment
Below in conjunction with drawings and embodiments the utility model is described further.
Network topological diagram of the present utility model shown in Figure 1.Comprise two subsystems of business hall service sub-system and Self-Service subsystem.The corresponding corresponding sub-network of each subsystem, one is the professional sub-network in existing business hall, business hall, one is the Self-Service sub-network, from safety perspective, in order to allow the Self-Service sub-network insert not increase the safe pressure of business network in open now the Room, take to use the crossover of the server of self-help serving system, the existing business network in customer self-service service network and business hall is isolated as two networks.Data are by the transit server of self-help serving system.
Wherein Self-Service sub-network is by the server of self-help serving system, self-service terminal (comprising wired, wireless), and printer, window display screen, the sales counter calling device, hand-held intelligent terminal, wireless route and networking are formed.For the utility model provides necessary physical connection basis.Wherein the server of Self-Service subsystem is a core support body of the present utility model, is the professional self-service carrier of handling system in business hall.Self-service terminal has been for the client provides the self-service media of handling, and is professional self-service client operating side of handling system, business hall, and the client finishes the work of most of transacting business by self-service terminal, realizes effective customer self-service transacting business.Printer is connected with self-service terminal, plays the list service for the client provides cover, can overlap in advance at some business forms and beat.Native system also can provide the wireless connections mode, and the wireless connections mode is the network service that the utility model is provided convenience, and has increased terminal and has inserted form.The client can use hand-held intelligent terminal (as: mobile phone, panel computer etc.) to be connected to the Self-Service client by the wireless connections mode.The window display screen shows the current wait number of handling, and allows the client accurately understand own outstanding message.The sales counter calling device makes things convenient for the practitioner to call out next bit wait transacting business person.
Fig. 2 shows the professional self-service system design framework of handling system in business hall.Software systems of the present utility model are based on the B/S framework.Total system is divided into four layers: represent layer, business logic processing layer, data Layer and basic network layer.
Represent layer: main according to different business handling flow processs, carry out representing of guide type by unified standard.Guiding leads the client to finish the self-service flow process of business handling.
Business logic processing layer: mainly be the logical process requirement of handling different business, reach perspective and analysis to professional bootstrap message; Representing the self-service oriented logical trend of layer service is to control realization by this layer, and collection analysis helps improving the information of operation flow.Wherein this one deck has comprised exploitation middle layer and 7782Frame exploitation framework again, can make the various business need of system's fast adaptation.The exploitation middle layer provides easy assembly for the exploitation of system, can carry out the professional adjustment and the exploitation of new business fast, is easy to professional expansion.And 7782Frame provides stable framework for system, improves the security and the stability of system.
Data Layer: the storage that stability and safety is provided for system data.
Basic network mechanical floor: for system provides necessary physical environment.
Platform+assembly+application architecture
Consider the target that whole business hall service needed is integrated, need consider unified and concentrated management, and quick, convenient and safe back-up environment.Simultaneously, in order to adapt to the new demand in the future and the requirement of expansion, need be according to the quick development platform of actual tissue structure and application demand custom-built system.The mentality of designing of platform+assembly+application, be exactly that platform is separated with practical application in fact, then on this platform according to different needs and application, use the corresponding business assembly to customize, make up, develop the system that is fit to most of business halls business demand, scientifically dissolved long-standing contradiction between continuous variation of real needs and the software life-cycle.
On this platform, we can articulate and manage other existing service application.Simultaneously, this platform also provides the building blocks of function of some standards to provide strong assurance for the application that we build oneself.Platform mainly is made of user management, organization management, division management, Role Management, position management, rights management.
Described self-service terminal as shown in Figure 3, comprises PC main frame 3, display 1, touch pad 2, China second-generation identity card reader 5, draws card device 7, printer 6 and casing 4; Described PC main frame 3 is located in the described casing 4, and described display 1 is located at described casing 4 upper ends, described touch pad 2, China second-generation identity card reader 5, draws card device 7, printer 6 to be located on the described casing 4; Described display 2, touch pad 3, China second-generation identity card reader 5, draw card device 7, printer 6 to be connected with described PC main frame 3.
As shown in Figure 4, described self-service terminal can also be vertical or other form.
Although the present invention describes with reference to specific embodiment, this description and not meaning that is construed as limiting the present invention.With reference to description of the invention, other of the disclosed embodiments change, and all can expect for those skilled in the art, and this variation should belong in the affiliated claim institute restricted portion.
Claims (5)
1. the professional self-service system that handles in business hall, it is characterized in that: comprise business hall service sub-system and Self-Service subsystem, described business hall subsystem comprises business handling worktable and business hall service server, and described business handling worktable is connected with described business hall service server;
Described Self-Service subsystem comprises self-service terminal and self-help serving system server, and described self-service terminal is connected with the self-help serving system server;
Described business hall service server is connected with described self-help serving system server.
2. the professional self-service system that handles in business hall according to claim 1, it is characterized in that: described self-service terminal is provided with printer.
3. the professional self-service system that handles in business hall according to claim 1, it is characterized in that: described self-service terminal comprises PC main frame, display, touch pad, China second-generation identity card reader, draws card device, printer and casing; Described PC main frame is located in the described casing, and described display is located at described casing upper end, described touch pad, China second-generation identity card reader, draws card device, printer to be located on the described casing; Described display, touch pad, China second-generation identity card reader, draw card device, printer to be connected with described main frame.
4. the professional self-service system that handles in business hall according to claim 1, it is characterized in that: described self-service terminal is a hand-held intelligent terminal, is connected with described self-help serving system server by wireless route.
5. the professional self-service system that handles in business hall according to claim 1, it is characterized in that: described self-help serving system server is connected with some devices of calling out the numbers, and the described device of calling out the numbers is furnished with the display screen that shows number information.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2011200856485U CN201993846U (en) | 2011-03-25 | 2011-03-25 | Self-help business hall operation handling system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2011200856485U CN201993846U (en) | 2011-03-25 | 2011-03-25 | Self-help business hall operation handling system |
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| Publication Number | Publication Date |
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| CN201993846U true CN201993846U (en) | 2011-09-28 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN2011200856485U Expired - Fee Related CN201993846U (en) | 2011-03-25 | 2011-03-25 | Self-help business hall operation handling system |
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Cited By (11)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102411452A (en) * | 2011-12-12 | 2012-04-11 | 天津市电力公司 | Multifunctional writing table for business hall powered by smart grid |
| CN102521932A (en) * | 2011-12-07 | 2012-06-27 | 公安部交通管理科学研究所 | Self-help system of public security traffic management services |
| CN102609624A (en) * | 2012-02-20 | 2012-07-25 | 天津市电力公司 | Multimedia business counter system of smart grid power supply business lobby |
| CN102930235A (en) * | 2012-08-24 | 2013-02-13 | 商高电子科技（上海）有限公司 | Peripheral system of terminal combination capable of identifying information of citizen's identity card |
| CN103177512A (en) * | 2011-12-21 | 2013-06-26 | 深圳市通则技术股份有限公司 | Self-service terminal equipment with hand-held extensions and self-service realization method thereof |
| CN103632315A (en) * | 2013-11-29 | 2014-03-12 | 国家电网公司 | Second-generation ID (identity) card recognizing technology-based business hall deepened service system |
| CN103653769A (en) * | 2013-12-13 | 2014-03-26 | 武汉精伦软件有限公司 | Multifunctional writing table of intelligent power grid power supply business hall |
| CN103761792A (en) * | 2014-02-13 | 2014-04-30 | 国家电网公司 | Intelligent multifunctional counter system and use method thereof |
| CN103854224A (en) * | 2014-03-18 | 2014-06-11 | 浪潮集团有限公司 | Mobile form filling terminal design method based on ARM platform |
| CN104637000A (en) * | 2013-11-13 | 2015-05-20 | 国家电网公司 | Business office |
| CN110766853A (en) * | 2019-10-11 | 2020-02-07 | 国网冀北电力有限公司 | Power supply business hall comprehensive service system based on ubiquitous power internet of things technology |
-
2011
- 2011-03-25 CN CN2011200856485U patent/CN201993846U/en not_active Expired - Fee Related
Cited By (13)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102521932A (en) * | 2011-12-07 | 2012-06-27 | 公安部交通管理科学研究所 | Self-help system of public security traffic management services |
| CN102411452A (en) * | 2011-12-12 | 2012-04-11 | 天津市电力公司 | Multifunctional writing table for business hall powered by smart grid |
| CN103177512A (en) * | 2011-12-21 | 2013-06-26 | 深圳市通则技术股份有限公司 | Self-service terminal equipment with hand-held extensions and self-service realization method thereof |
| CN103177512B (en) * | 2011-12-21 | 2017-02-08 | 深圳市通则技术股份有限公司 | Self-service terminal equipment with hand-held extensions and self-service realization method thereof |
| CN102609624A (en) * | 2012-02-20 | 2012-07-25 | 天津市电力公司 | Multimedia business counter system of smart grid power supply business lobby |
| CN102930235A (en) * | 2012-08-24 | 2013-02-13 | 商高电子科技（上海）有限公司 | Peripheral system of terminal combination capable of identifying information of citizen's identity card |
| CN104637000A (en) * | 2013-11-13 | 2015-05-20 | 国家电网公司 | Business office |
| CN103632315A (en) * | 2013-11-29 | 2014-03-12 | 国家电网公司 | Second-generation ID (identity) card recognizing technology-based business hall deepened service system |
| CN103653769A (en) * | 2013-12-13 | 2014-03-26 | 武汉精伦软件有限公司 | Multifunctional writing table of intelligent power grid power supply business hall |
| CN103761792A (en) * | 2014-02-13 | 2014-04-30 | 国家电网公司 | Intelligent multifunctional counter system and use method thereof |
| CN103854224A (en) * | 2014-03-18 | 2014-06-11 | 浪潮集团有限公司 | Mobile form filling terminal design method based on ARM platform |
| CN110766853A (en) * | 2019-10-11 | 2020-02-07 | 国网冀北电力有限公司 | Power supply business hall comprehensive service system based on ubiquitous power internet of things technology |
| CN110766853B (en) * | 2019-10-11 | 2022-05-10 | 国网冀北电力有限公司 | Power supply business hall comprehensive service system based on ubiquitous power internet of things technology |
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Legal Events
| Date | Code | Title | Description |
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| C14 | Grant of patent or utility model | ||
| GR01 | Patent grant | ||
| CF01 | Termination of patent right due to non-payment of annual fee |
Granted publication date: 20110928 Termination date: 20180325 |
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| CF01 | Termination of patent right due to non-payment of annual fee |