CN104637000A - Business office - Google Patents
Business office Download PDFInfo
- Publication number
- CN104637000A CN104637000A CN201310565454.9A CN201310565454A CN104637000A CN 104637000 A CN104637000 A CN 104637000A CN 201310565454 A CN201310565454 A CN 201310565454A CN 104637000 A CN104637000 A CN 104637000A
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- CN
- China
- Prior art keywords
- district
- service
- client
- self
- business hall
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
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Classifications
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
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- Business, Economics & Management (AREA)
- Tourism & Hospitality (AREA)
- Health & Medical Sciences (AREA)
- Economics (AREA)
- General Health & Medical Sciences (AREA)
- Human Resources & Organizations (AREA)
- Marketing (AREA)
- Primary Health Care (AREA)
- Strategic Management (AREA)
- Physics & Mathematics (AREA)
- General Business, Economics & Management (AREA)
- General Physics & Mathematics (AREA)
- Engineering & Computer Science (AREA)
- Theoretical Computer Science (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
The invention provides a business office which comprises a client identifying area, a manual service area, a first passage, a self-help service area and a second passage. The client identifying area is used for identifying whether a client needs manual service or self-help service, a counter used for providing manual service to the client is arranged in the manual service area, the first passage is used for communicating the client identifying area with the manual service area, a self-help service terminal used for providing self-help service to the client is arranged in the self-help service area, and the second passage is used for communicating the client identifying area with the self-help service area. By the technical scheme, effect of guiding the client to use the self-help service area is realized, and pressure of manual service is reduced.
Description
Technical field
The present invention relates to a kind of business hall.
Background technology
Convenient payment becomes the breach that good service is improved in business hall.Client's amount of current business hall is comparatively large, and most of client does not also possess the consciousness using self-service terminal.Therefore cause manual service district pressure comparatively large, the problem that the customer waits time is longer.
Summary of the invention
The present invention aims to provide a kind of business hall, to alleviate the pressure in manual service district.
To achieve these goals, the invention provides a kind of business hall, business hall comprises: client differentiates district, for differentiating that client needs manual service or Self-Service; Manual service district, is provided with the sales counter for providing manual service for client in manual service district; First passage, differentiates that for making client district communicates with manual service district; Self-Service district, is provided with the self-service terminal for providing Self-Service for client in Self-Service district; Second channel, differentiates that for making client district communicates with Self-Service district.
Further, client differentiates that district is arranged at the place that enters of business hall.
Further, multiple stage self-service terminal is provided with in Self-Service district.
Further, business hall also comprises rest area.
Further, also propaganda board is provided with in business hall.
Further, propaganda board is arranged between manual service district and Self-Service district.
Further, the first end of propaganda board differentiates district towards client, and differentiates to form the third channel being communicated with manual service district and Self-Service district between district with client.
Further, business hall comprises the front wall of side of entering and the rear wall relative with front wall, and the second end of propaganda board differentiates district away from client, and with after form the four-way being communicated with manual service district and Self-Service district between the walls.
Apply technical scheme of the present invention, business hall comprises for providing the manual service district of manual service for client, for providing the Self-Service district of Self-Service for client and for differentiating that client needs manual service or the client of Self-Service differentiates district, client differentiates that district is communicated with manual service district and Self-Service district respectively by first passage and second channel.Apply technical scheme of the present invention, achieve the effect guiding client to use self-service terminal, the pressure of the manual service alleviated.
Accompanying drawing explanation
The Figure of description forming a application's part is used to provide a further understanding of the present invention, and schematic description and description of the present invention, for explaining the present invention, does not form inappropriate limitation of the present invention.In the accompanying drawings:
Fig. 1 shows the structural representation of the business hall of the embodiment of the present invention.
Reference numeral: 1, client differentiates district; 2, manual service district; 3, Self-Service district; 31, self-service terminal; 4, rest area.
Embodiment
It should be noted that, when not conflicting, the embodiment in the application and the feature in embodiment can combine mutually.Below with reference to the accompanying drawings and describe the present invention in detail in conjunction with the embodiments.
As shown in Figure 1, the business hall of the embodiment of the present invention comprises client and differentiates district 1, manual service district 2, first passage, Self-Service district 3 and second channel.Client differentiates that district 1 is for differentiating that client needs manual service or Self-Service.The sales counter for providing manual service for client is provided with in manual service district 2.First passage is used for that client is differentiated, and district 1 communicates with manual service district 2.The self-service terminal 31 for providing Self-Service for client is provided with in Self-Service district.Second channel is used for that client is differentiated, and district 1 communicates with Self-Service district 3.And client differentiates that district 1 is arranged at the place that enters of business hall.
After client enters business hall, be positioned at the business orientation of staff that client differentiates district 1 first inquiry client.If client's required service can be provided by self-service terminal 31, then guide client enter be provided with self-service terminal 31 Self-Service district 3 in complete.If the type of client's required service needs staff to provide service, then client is guided to enter in manual service district 2.Significantly reduce the labour intensity of the staff that manual service is provided.Further, improve the efficiency of business hall transacting business, shorten the waiting time of client.
In the present embodiment, business hall also comprises rest area 4.Propaganda board 5 is arranged between manual service district 2 and Self-Service district 3.Propaganda board 5 can play the effect in isolation manual service district 2 and Self-Service district 3.Manual service district 2 and Self-Service district 3 are separated by liftoff setting.Client differentiates that district 1 communicates to avoid with manual service district 2 and Self-Service district 3 respectively and crowded situation occurs.Effectively maintain the order in business hall, improve the working environment in business hall.
Preferably, multiple stage self-service terminal 31 is provided with in Self-Service district 3.Improve the office efficiency of business hall, further avoid the scene that in business hall, appearance is crowded.
Preferably, business hall also comprises rest area 4.Rest area 4 is arranged in manual service district 2.Because the staff in manual service district 2 is limited, and the type of manual service is more complicated, and rest area 4 can alleviate the impatient temperament and interest of client effectively, improves masses' satisfaction.
In the present embodiment, the first end of propaganda board differentiates district towards client, and differentiates to form the third channel being communicated with manual service district 2 and Self-Service district 3 between district 1 with client.
Business hall comprises the front wall of side of entering and the rear wall relative with front wall, and the second end of propaganda board differentiates district 1 away from client, and with after form the four-way being communicated with manual service district 2 and Self-Service district 3 between the walls.
Be communicated with third channel and the four-way in manual service district 2 and Self-Service district 3, can be used for client to walk when needs change type of service.Further, what avoid in business hall is crowded.
The embodiment of the present invention achieves following technique effect as can be seen from the above description: arrange client in business hall and differentiate district, effectively alleviates the pressure in manual service, improves office efficiency; Manual service district and Self-Service district are separated by liftoff setting, efficiently avoid the crowded state in business hall; Rest area is arranged in manual service district, alleviates the impatient temperament and interest of customer waits.
The foregoing is only the preferred embodiments of the present invention, be not limited to the present invention, for a person skilled in the art, the present invention can have various modifications and variations.Within the spirit and principles in the present invention all, any amendment done, equivalent replacement, improvement etc., all should be included within protection scope of the present invention.
Claims (8)
1. a business hall, is characterized in that, described business hall comprises:
Client differentiates district (1), for differentiating that client needs manual service or Self-Service;
Manual service district (2), is provided with the sales counter for providing manual service for client in described manual service district (2);
First passage, differentiates that for making client district (1) communicates with described manual service district (2);
Self-Service district (3), is provided with the self-service terminal (31) for providing Self-Service for client in described Self-Service district;
Second channel, differentiates that for making client district (1) communicates with described Self-Service district (3).
2. business hall according to claim 1, is characterized in that, described client differentiates that district (1) is arranged at the place that enters of described business hall.
3. business hall according to claim 1, is characterized in that, is provided with multiple stage self-service terminal (31) in described Self-Service district (3).
4. business hall according to claim 1, is characterized in that, described business hall also comprises rest area (4).
5. business hall according to claim 1, is characterized in that, is also provided with propaganda board (5) in described business hall.
6. business hall according to claim 5, is characterized in that, described propaganda board (5) is arranged between described manual service district (2) and described Self-Service district (3).
7. business hall according to claim 5, it is characterized in that, the first end of described propaganda board (5) differentiates district (1) towards described client, and differentiates to form the third channel being communicated with described manual service district (2) and described Self-Service district (3) between district (1) with described client.
8. business hall according to claim 5, it is characterized in that, described business hall comprises the front wall of side of entering and the rear wall relative with described front wall, second end of described propaganda board differentiates district (1) away from described client, and with described after form the four-way being communicated with described manual service district (2) and described Self-Service district (3) between the walls.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201310565454.9A CN104637000A (en) | 2013-11-13 | 2013-11-13 | Business office |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201310565454.9A CN104637000A (en) | 2013-11-13 | 2013-11-13 | Business office |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN104637000A true CN104637000A (en) | 2015-05-20 |
Family
ID=53215710
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201310565454.9A Pending CN104637000A (en) | 2013-11-13 | 2013-11-13 | Business office |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN104637000A (en) |
Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN201993846U (en) * | 2011-03-25 | 2011-09-28 | 广州七七八二信息科技有限公司 | Self-help business hall operation handling system |
| CN202159338U (en) * | 2011-08-10 | 2012-03-07 | 广东商学院 | Unified platform of customer service for electricity business hall |
-
2013
- 2013-11-13 CN CN201310565454.9A patent/CN104637000A/en active Pending
Patent Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN201993846U (en) * | 2011-03-25 | 2011-09-28 | 广州七七八二信息科技有限公司 | Self-help business hall operation handling system |
| CN202159338U (en) * | 2011-08-10 | 2012-03-07 | 广东商学院 | Unified platform of customer service for electricity business hall |
Non-Patent Citations (1)
| Title |
|---|
| 李天阳 等: "互动化营业厅服务管理系统设计", 《电力系统自动化》 * |
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Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20150520 |