CN201876940U - Integrated multimedia service system for business window - Google Patents
Integrated multimedia service system for business window Download PDFInfo
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- CN201876940U CN201876940U CN2009201789029U CN200920178902U CN201876940U CN 201876940 U CN201876940 U CN 201876940U CN 2009201789029 U CN2009201789029 U CN 2009201789029U CN 200920178902 U CN200920178902 U CN 200920178902U CN 201876940 U CN201876940 U CN 201876940U
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Abstract
The utility model relates to a window service system, specifically to an integrated multimedia service system for a business window. The window service system comprises a server and a switch and a plurality of service window devices connected to the server, wherein the service window devices comprise teller terminals and window terminals which link to the switch through Ethernet interfaces and links to the teller terminals through RS-232, and the service window devices also comprise a window LED display connected to the server through a RS-485 bus. The server is connected with a lobby LED display through a RS-485 bus and connected with a fingerprint reader through a RS-232 serial port. The server and each terminal form a local area network through a switch, devices being connected together through RS-485 buses or Ethernet links. The window service system can install more convenient devices to make window service more efficient and more considerate.
Description
Technical field
The utility model relates to a kind of window services system, the comprehensive customer service system of multimedia integration of a kind of business window of saying so more specifically.
Background technology
Along with China's constant development of economy and the very big raising of living standard, almost every day all will be with banking window, the administration for industry and commerce's window, tax window, station, harbour, airport ticket window, hospital registers and the window of paying dues is come into contacts with for we, people's life and work rhythm is also in continuous quickening, people are also more and more higher to the quality requirements of service, yet the service system of only being made up of some simple configuration at present can not satisfy people's demand; People do not wish yet time waste with handle greatly at banking window, the administration for industry and commerce's window, tax window, station, harbour, airport ticket window, hospital registers and pay dues the queuing of window or the like window, this just needs to optimize present service system, improves the work efficiency of window; Simultaneously, people also more and more pay attention to hommization, personalized service, such as the VIP membership service.So just require the service system function to get a promotion, be equipped with display screen, hall outfit queue machine, man-machine interface or the like such as each window.Though, there are some service systems that the hall display screen is arranged at present, equipment such as Zero queuing machine are also arranged, but separated from one anotherly between each equipment seem numerous and jumbled, such as sales counter separate to prepare that intercom, evaluator, code keypad, paper money counter divide and show, video superimpose or the like, and operation is comparatively complicated.Equally, lobby manager in the present service hall can only be according to the own situation of the observation in hall being controlled the hall, and to often make an inspection tour back and forth, for the hall that more Counter service and window are arranged, often lobby manager's actual effect of pinpointing the problems and dealing with problems will reduce greatly, is unfavorable for so improving service quality very much.
Summary of the invention
The purpose of this utility model provides a kind of comprehensive customer service system of multimedia integration of business window, and present window services system is numerous and jumbled, efficiency of service is lower and the problem of not enough hommization to solve.
To achieve these goals, the technical solution adopted in the utility model is:
The comprehensive customer service system of a kind of multimedia integration of business window, it comprises server, be connected in switch and the configuration of a plurality of service window on the server, it is characterized in that: described service window configuration is made up of teller terminal and window terminal, described window terminal links by Ethernet interface with switch, described teller terminal links by RS-232 with window terminal, described service window configuration also comprises a window LED display that links by RS-485 bus and server, described server is connected with the hall LED display by the RS-485 bus, described server also connects a Fingerprint Identification Unit by the RS-232 serial port, server and each terminal are formed LAN (Local Area Network) by switch, link by RS-485 bus or Ethernet between each equipment.The integrated integrated service system of the utility model window multimedia is based on embedded soft, hardware technology, the computer software engineering technology, and computer networking technology, multimedia technology is in the intelligence system of one.This system realizes the link between each equipment in the site by RS-485 bus and Ethernet, nets interconnected issue and data transmission of carrying out information by Internet between each site.Each site disposes a station server, and server comprises hall display screen and each window display screen by all LED display of RS-485 bus network point; The window terminal of server and each sales counter configuration is formed LAN (Local Area Network) in the site by switch, and server via Ethernet and each sales counter carry out exchanges data, control each sales counter workflow; Each window terminal visits the data in server storehouse by Ethernet.
Aforesaid switch also is connected to queue machine and hall computing machine by the Ethernet interface chain.Data queued can directly deposit in the data in server storehouse by Ethernet, conduct interviews during for operation, be equipped with the hall computing machine in the hall, as long as the supporting application software of operation the utility model on the computing machine of hall, just can make the lobby manager can understand the service scenario of each sales counter at any time, be convenient in time handle some accidents.
Aforesaid queue machine comprises number machine of sending out, touch LCD display screen, card reader, thermal printer, button box and the sound equipment of calling out the numbers.
Aforesaid server also is connected with the hall surround sound.The hall surround sound can be used for the broadcast of service prompts voice and background music, the client can be sitting in and wait on the position in hall and call out the numbers and needn't stand in arduous queuing before the window, can also play the releive mood of the anxious wait of client of background music when patience is waited for.
Be connected with paper money counter, card reader, teller on the aforesaid teller terminal and hold computing machine and sales counter rig camera.Teller terminal is operated by the sales counter staff, and every teller can control whole service procedure by the man-machine interface that terminal provides.This terminal comprises: intercom system, paper money counter data acquisition system (DAS), card reader data acquisition system (DAS), fingerprint recognition system, OSD video character overlapping system and serial communication system and man-machine interface.Terminal can be gathered the data of various model paper money counters, then data is sent to window terminal by serial ports and shows, can the counting data be sent to monitoring screen by OSD simultaneously and show; Equally also the Account Data of gathering card reader can be sent to monitoring screen by OSD shows; Terminal configuration has fingerprint recognition system, has replaced traditional password input login mode, make system have higher security, and login mode is easier; Man-machine interface is adopted the mode of 128 * 64 Chinese display black-and-white crystals and button and is furnished with pilot lamp and hummer, and it is very clear to make the staff operate.
Connect to touch LED display, touch dynamic password soft keyboard, talkback unit, recording device and background monitoring system on the aforesaid window terminal.Be furnished with at each sales counter on the basis of computing machine, paper money counter, card reader and monitoring camera, the utility model has disposed window machine, teller terminal machine and LED display for it.Wherein window machine is with original sales counter separate devices, and it comprises, and intercom, evaluator, code keypad, paper money counter branch show, video superimpose etc. is integrated in one, and makes that operation is easier, and the cabinet face is more attractive in appearance, clean and tidy.
Two cover application software systems are installed on the aforesaid server, and described two cover application software systems are based on the Windows programing system service software system of Socket and based on the Windows of .Net programming background manage software system.When service software is used for system's operation, to the control of each equipment and the exchange of data, and access of database; Background manage software is used for the management of system database and the configuration of system operational parameters, must parameter correctly be disposed according to the actual conditions of each site before system's operation.At system's run duration, server by utilizing RS-485 bus according to the actual conditions of system's operation, is controlled the displaying contents of each LED display; Utilize LAN (Local Area Network),, send the window terminal of order, and provide the database access approach for the window sales counter to sales counter according to different operation requirements.
Communicate by the RS-232 serial port between aforesaid window terminal and the teller terminal, different instruction according to the teller terminal transmission, carry out different operations, simultaneously, window terminal provides the interface of linked server database for teller terminal, be window terminal utilize Ethernet according to teller terminal require the access server database, and then the database data of require visit is offered teller terminal by serial port.
The comprehensive customer service system of the multimedia integration of the utility model business window disposes teller terminal and window terminal, mode by service window dispensing unit structure and LAN (Local Area Network), server and each terminal are formed LAN (Local Area Network) by switch, link by RS-485 bus or Ethernet between each equipment, adopted two cover service softwares to carry out device control and exchanges data, and data base administration.Therefore, the utility model can be written into the equipment of more hommizations, makes the higher and hommization more of efficient of service window, satisfies the requirement of people to the high-quality service system.
Description of drawings
Fig. 1 is the structured flowchart of embodiment 1 of the present utility model;
Fig. 2 is the structured flowchart of embodiment 2 of the present utility model.
Number in the figure is:
Embodiment
Below in conjunction with drawings and the specific embodiments the utility model will be further described explanation.
Embodiment 1:
As shown in Figure 1, the utility model discloses a kind of comprehensive customer service system of multimedia integration of business window, it comprises server (1), be connected in switch (2) and a plurality of service window configuration (26) on the server (1), described service window configuration (26) is made up of teller terminal (3) and window terminal (4), described window terminal (4) links by Ethernet interface with switch (2), described teller terminal (3) links by RS-232 with window terminal (4), described service window configuration (26) also comprises a window LED display (5) that links by RS-485 bus and server (1), described server (1) is connected with hall LED display (6) by the RS-485 bus, described server (1) also connects a Fingerprint Identification Unit (7) by the RS-232 serial port, server (1) is formed LAN (Local Area Network) with each terminal by switch (2), links by RS-485 bus or Ethernet between each equipment.
Embodiment 2:
As shown in Figure 2, the utility model discloses a kind of comprehensive customer service system of multimedia integration of business window, it comprises server (1), be connected in switch (2) and a plurality of service window configuration (26) on the server (1), described service window configuration (26) is made up of teller terminal (3) and window terminal (4), described window terminal (4) links by Ethernet interface with switch (2), described teller terminal (3) links by RS-232 with window terminal (4), described service window configuration (26) also comprises a window LED display (5) that links by RS-485 bus and server (1), described server (1) is connected with hall LED display (6) by the RS-485 bus, described server (1) also connects a Fingerprint Identification Unit (7) by the RS-232 serial port, server (1) is formed LAN (Local Area Network) with each terminal by switch (2), links by RS-485 bus or Ethernet between each equipment; Described switch (2) also is connected to queue machine (8) and hall computing machine (9) by the Ethernet interface chain; Described server (1) also is connected with hall surround sound (10); Be connected with paper money counter (11), card reader (12), teller on the described teller terminal (3) and hold computing machine (13) and sales counter rig camera (14); Described window terminal (4) go up to connect touches LED display (15), touch dynamic password soft keyboard (16), talkback unit (17), recording device (18) and background monitoring system (19); Two cover application software systems are installed on the described server (1), and described two cover application software systems are based on the Windows programing system service software system of Socket and based on the Windows of .Net programming background manage software system; Communicate by the RS-232 serial port between described teller terminal (3) and the window terminal (4); Described queue machine (8) comprises sends out number machine (20), touch LCD display screen (21), card reader (22), thermal printer (23), button box (24) and the sound equipment of calling out the numbers (25).
The utlity model has fingerprint identification function, Fingerprint Identification Unit (7) is connected with server (1) by the RS-232 serial port, window banging personnel's finger print information is entered in the database, the system of preparing against correctly discerns employee's identity.
The purpose of introducing hall surround sound (10) in the utility model is the broadcast that is used for service prompts voice and background music.
The utility model has disposed a hall LED display (6), be used to show information on services, dispose a window LED display (5), the information of display window service in addition on each window, display screen is connected with server (1) by the RS-485 bus, and displaying contents is by server controls.
Window terminal in the utility model (4) is connected with LAN (Local Area Network) by Ethernet interface, described window terminal (4) application software system is the software systems based on the embedded system programming of ARM, the window LED display (5) of its connection is the color touch liquid crystal display of 7 cun resolution 800 * 480, color liquid crystal issue literal and video information;
The utlity model has touch dynamic password soft keyboard (16), the large screen display counting value of money and the amount of money, counting number and number of the account video superimpose export background monitoring system (19) to, talkback unit (17) phonetic entry output and prompt tone output, the liquid crystal display of teller's essential information, realize service evaluation by touch LED display (15), service process is carried out the omnidistance recording of service process by recording device (18).
Teller terminal of the present utility model (3) is connected with paper money counter (11), card reader (12) carries out signals collecting, when the processing of teller terminal (3) radio voice, intercommunication input and output, the login of teller's fingerprint, split-second precision display system can be by the server schools, character liquid crystal shows and the prompt operation button manages; Teller terminal (3) application software system is the embedded system programing system based on ARM.
Queue machine of the present utility model (8) is connected with LAN (Local Area Network) by Ethernet interface, queue machine (8) shows the Zero queuing operation interface by 15 cun color touch liquid crystal displays, card reader (12) can preferentially be provided with vip card, thermal printer (23) print queue number and queueing message, Zero queuing terminal software system is the embedded system programing system based on ARM.
The utility model business window multimedia integration integrated service system be with Zero queuing system, fingerprint recognition system, evaluation system, dynamic password keyboard, inside and outside intercommunication, paper money counter outsidely show, multiple functions such as the stack of 0 character video frequency, the issue of text advertisements intelligence, video ads issue, animated advertising issue gather the multimedia application system in one.This system is widely used in banking window services, the administration for industry and commerce's window services, tax window services, station, harbour, airport ticket window service, hospital registers and multiple place such as the window services of paying dues.
Above-described only is the preferred implementation of the comprehensive customer service system of multimedia integration of the utility model business window; should be understood that; for the person of ordinary skill of the art; under the prerequisite that does not break away from the utility model creation design; can also make some distortion and improvement, these all belong to protection domain of the present utility model.
Claims (7)
1. the comprehensive customer service system of the multimedia integration of a business window, it comprises server (1), be connected in switch (2) and a plurality of service window configuration (26) on the server (1), it is characterized in that: described service window configuration (26) is made up of teller terminal (3) and window terminal (4), described window terminal (4) links by Ethernet interface with switch (2), described teller terminal (3) links by RS-232 with window terminal (4), described service window configuration (26) also comprises a window LED display (5) that links by RS-485 bus and server (1), described server (1) is connected with hall LED display (6) by the RS-485 bus, described server (1) also connects a Fingerprint Identification Unit (7) by the RS-232 serial port, server (1) is formed LAN (Local Area Network) with each terminal by switch (2), links by RS-485 bus or Ethernet between each equipment.
2. the comprehensive customer service system of the multimedia integration of business window according to claim 1 is characterized in that described switch (2) also is connected to queue machine (8) and hall computing machine (9) by the Ethernet interface chain.
3. the comprehensive customer service system of the multimedia integration of business window according to claim 1 is characterized in that described server (1) also is connected with hall surround sound (10).
4. the comprehensive customer service system of the multimedia integration of business window according to claim 1 is characterized in that being connected with on the described teller terminal (3) paper money counter (11), card reader (12), teller and holds computing machine (13) and sales counter rig camera (14).
5. the comprehensive customer service system of the multimedia integration of business window according to claim 1 is characterized in that described window terminal (4) is gone up to connect to touch LCD display (15), touch dynamic password soft keyboard (16), talkback unit (17), recording device (18) and background monitoring system (19).
6. the comprehensive customer service system of the multimedia integration of business window according to claim 1 is characterized in that communicating by the RS-232 serial port between described teller terminal (3) and the window terminal (4).
7. the comprehensive customer service system of the multimedia integration of business window according to claim 2 is characterized in that described queue machine (8) comprises a number machine (20), touch LCD display screen (21), card reader (22), thermal printer (23), button box (24) and the sound equipment of calling out the numbers (25).
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2009201789029U CN201876940U (en) | 2009-09-16 | 2009-09-16 | Integrated multimedia service system for business window |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2009201789029U CN201876940U (en) | 2009-09-16 | 2009-09-16 | Integrated multimedia service system for business window |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN201876940U true CN201876940U (en) | 2011-06-22 |
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN2009201789029U Expired - Fee Related CN201876940U (en) | 2009-09-16 | 2009-09-16 | Integrated multimedia service system for business window |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN201876940U (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104063758A (en) * | 2014-06-19 | 2014-09-24 | 浪潮集团有限公司 | Embedded service evaluation management system and management method on basis of cloud computing |
-
2009
- 2009-09-16 CN CN2009201789029U patent/CN201876940U/en not_active Expired - Fee Related
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104063758A (en) * | 2014-06-19 | 2014-09-24 | 浪潮集团有限公司 | Embedded service evaluation management system and management method on basis of cloud computing |
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Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C14 | Grant of patent or utility model | ||
| GR01 | Patent grant | ||
| C17 | Cessation of patent right | ||
| CF01 | Termination of patent right due to non-payment of annual fee |
Granted publication date: 20110622 Termination date: 20120916 |