CN201355492Y - After-sale service management system - Google Patents
After-sale service management system Download PDFInfo
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- CN201355492Y CN201355492Y CNU2008202142810U CN200820214281U CN201355492Y CN 201355492 Y CN201355492 Y CN 201355492Y CN U2008202142810 U CNU2008202142810 U CN U2008202142810U CN 200820214281 U CN200820214281 U CN 200820214281U CN 201355492 Y CN201355492 Y CN 201355492Y
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Abstract
The utility model relates to an after-sale service management system, which comprises a radio frequency card positioned at an after-sale management site, a hand-held terminal, and a server connected with a data signal of the hand-held terminal, can effectively control service quality and service personal so as to achieve precision management, and can prevent various management vulnerabilities caused by human factors. At the same time, radio frequency technology is used; and therefore the after-sale service management system has the advantages of waterproof and antimagnetic functions, high temperature resistance, strong confidentiality and built-in type, thereby being capable of more effectively improving the after-sale service management level and the service quality.
Description
Technical field
The utility model relates to a kind of after-sale service management system, particularly relates to the after-sale service management system based on the non-contact radio-frequency technology.
Background technology
What be used for after-sale service management system at present mainly is to adopt bar codes technique, the mark that bar code is made up of one group of regularly arranged bar, sky and corresponding characters, " bar " refers to the part lower to light reflectance, " sky " refers to the part higher to light reflectance, the certain information of data representation that these and sky are formed, and can distinguish by enough specific equipment, convert scale-of-two and decimal system information to the computing machine compatibility.The numerous technical schemes of system are very ripe after sale though bar codes technique is applied to, but bar code shape needs directly to read with optoelectronic device, not oil resistant dirt, confidentiality is poor, it can not embeddedly be the most fatal shortcoming of this technology, so also just determine it can not accomplish all industries aspect personnel's coordination and the after sale service, particularly in machinery, dirty environment, equipment, be packed with and realize perfect the application.
Non-contact IC/ID, RFID are ripe radio-frequency techniques, and wherein non-contact IC card claims radio-frequency card again, is made up of IC chip, induction antenna, is encapsulated in the PVC card of a standard, and chip and antenna do not have any exposed parts.It is a new technology that grows up recent years in the world, its success REID and IC-card technology are combined, be through with passive (non-transformer in the card) with exempt to contact this difficult problem, be a quantum jump of field of electronic devices. card near the read write line surface, is finished data write operation by the transmission of radiowave in certain distance scope (being generally 5-10mm).
The ID card is THRC12/13 read-only contactless IC card, and it is by the card reader inductive power supply and read the unique card number that is stored among the chip EEPROM, and card number is in the Feng Kaqian write-once, and Feng Kahou can not change.Passive is two characteristics the most outstanding of this chip with exempting to contact, radio-frequency interface circuit is crucial core technology, it is from card reader received RF energy, and for chip produces power supply and clock, and technology such as employing phase-shift keying (PSK) and loading amplitude modulation realize the wireless telecommunications between card and card reader.The non-contact ID jig has outstanding advantages such as easy to operate, quick, reliable, has obtained widespread use.
Electronic tag is title radio-frequency (RF) tag, the radio-frequency (RF) identification that RFID has.It is a kind of contactless automatic identification technology, by radiofrequency signal recognition objective object and obtain related data, identification work need not manual intervention, as the wireless version of bar code, the RFID technology has the not available waterproof of bar code, antimagnetic, high temperature resistant, long service life, read that distance is big, data can encrypt, store that data capacity is bigger, the canned data change waits advantage freely on the label.
Yet present radio-frequency card is mainly used in various fields such as charge, work attendance, water control, gate inhibition, parking lot, intelligent building, intelligent bus, identity discriminating, and formed the application system of various perfect practicalities, as the personnel that are specifically applied to coordinate and the solution of after sale service unprecedented.
Therefore, how radio-frequency technique is coordinated and the after sale service combination personnel, with solve waterproof that bar code exists, antimagnetic, high temperature resistant, confidentiality poor-performing and can not be embedded etc. defective, and really the service quality of relevant after sale service industry, management level are control effectively and promote, necessity of further research is arranged very much.
Summary of the invention
The utility model is in order to solve existing bar code the problems referred to above of existing of system after sale, and proposes a kind of new waterproof, antimagnetic, high temperature resistant, after-sale service management system that security performance is strong that can be embedded.
Above-mentioned after-sale service management system, described system comprises radio-frequency card, handheld terminal, server, management is on-the-spot after sale in described radio-frequency card installing; Described handheld terminal and described radio-frequency card adapt; Described server is connected by data-signal with described handheld terminal.
Described after-sale service management system, wherein: described server is connected by internet or data line with described handheld terminal.
Described after-sale service management system, wherein: described management after sale scene comprises corresponding client or machine.
Described after-sale service management system, wherein: described radio-frequency card is bonded in described client's office or corresponding place.
Described after-sale service management system, wherein: described radio-frequency card is embedded or be bonded in described machine handled easily part.
Adopt this after-sale service management system, the after sale service center can be controlled service quality and attendant effectively, carries out precision management, prevents enterprise because people former thereby produce numerous administrative vulnerabilities.Realization is found service smuggling and tax evasion problem, in time the reminding service personnel timely to the control of attendant and process; And realize the service order situation analysis is carried out in analysis of customer equipment service scenario and attendant, improve the integrated service level to reach.Simultaneously owing to adopt radio-frequency technique, thereby have waterproof, antimagnetic function, and high temperature resistant, strong security, and can be embedded, more can effectively promote after sale service management level and service quality; Especially electronic tag possesses specialty inks and the information storage medium printing can be had its randomness in the physics performance, has more superiority and convenience on disposing.
Description of drawings
Fig. 1 is the synoptic diagram of after-sale service management system of the present utility model;
Fig. 2 is the real-time online process flow diagram of after-sale service management system of the present utility model;
Fig. 3 is the off line process flow diagram of after-sale service management system of the present utility model.
Embodiment
As shown in Figure 1, after-sale service management system of the present utility model mainly is to utilize the non-contact radio-frequency technology, such as IC/ID, RFID etc., use handheld terminal that it is carried out read operation then, carry out data transmission by the internet, arrive server, realize reaching after sale the management that personnel coordinate.This system comprises radio-frequency card 1, handheld terminal 2, server more than 4 parts.Wherein:
It is on-the-spot that radio-frequency card 1 is installed in management after sale, and the management scene comprises corresponding client 7, machine 6 after sale; If when the management scene was client 7, then radio-frequency card 1 can stick on this client's 7 office or corresponding place; If when the management scene was machine 6, radio-frequency card 1 can be embedded on the machine 6 or stick on the place of these machine 6 handled easilies.Radio-frequency card 1 can be the carrier based on radio-frequency technique such as IC/ID, RFID, can be entity card, also can be to occur with printing form.
Terminal Service management software in the handheld terminal 2 includes the attendant and registers/move back, customer information management, service equipment management, services instruction establishment/execution, price charge manage multinomial management function.
Wherein, attendant's function of registering/move back: be the attendant to be arrived to register behind the curstomer`s site confirm and service is carried out sign-out affirmation after finishing; Preventing that the attendant from not reaching the spot at the appointed time, and can know the time that the record attendant serves at the scene.
Customer information management function: can inquire about client's contact method, can reduce the time that the attendant seeks the client.
The equipment maintenance and management function: be to the service object configuring condition, fault and reparation situation were inquired about in the past, serve fast to help the after sale service personnel, and this fault is logined, and looked into usefulness in order to safeguard next time.
Services instruction establishment/execution function: be to receive by customer service software or by the service procedure of attendant's dynamic creation to instruct, can the working condition of assigning be control effectively that the process smuggling and tax evasion task of stopping attendant's service causes the client discontented.
The price charge management function: customer service price is in the past managed, and project is carried out deciding automatically expense, can prevent that the attendant from overcharging or problem such as few receipts, stable service price also can improve client's satisfaction.
Central management system database main contents in the server 4 include customer information management, personnel's data management, equipment maintenance and management, services instruction management, toll administration, the hand-held data sync management of off line, the management of plant maintenance analysis decision, the management of attendant's service process analysis decision etc.
Wherein, customer information management is that the particulars to all clients manage, and to client's registration, change, granting radio-frequency card, makes registering/make things convenient for contact customer sign-out card the time;
Personnel's data management is that the attendant is managed, and can manage the daily login of handheld terminal;
Equipment maintenance and management is that the equipment disposition situation of safeguarding is managed, and can create configuration record and maintenance record, also can upload data by handheld terminal and form record.Simultaneously also can register, change, provide radio-frequency card 1 work;
Services instruction management is to create service order, and sends data to the handheld terminal that corresponding personnel use after assigning corresponding attendant to serve, and situation, the working load carried out are inquired about.Prevent when services from leaking out can the supervisory service personnel working attitude and promptness.The dough figurine power of equally effectively coordinating all quarters concerned resource is carried out concrete operation, thereby guarantees the promptness of serving;
Toll administration is corresponding fault and accessory expenses standard to be set calculate the foundations of customer services charge automatically as handheld terminal 2, and attendant's charge is at ordinary times managed, and guarantees the fairness of charging and prevents to overcharge or fewly receive the generation that waits the leaks of charging;
Off line is handed data sync, is as not adopting the client of real-time Communication for Power application mode to carry out handheld terminal 2 and a kind of mode of service software Data Update;
The plant maintenance analysis decision is that the equipment to customer care carries out systematic analysis, can produce the fault seniority among brothers and sisters, finds out the problem that fault produces, the security of raising equipment running; The number of times of customer service is by statistics decided the expense foundation for the maintenance of contracting systems such as some monthly payments, Bao Nian provides; Can produce the expense situation that customer care drops into, increase customer satisfaction degree in client's transparent consumption allowing whenever necessary.
Attendant's service process analysis decision: as inner management, can carry out comprehensive inquiry, the foundation as the enterprises examination is provided to attendant's volume of services, service quality, situation of Profit etc.
Through the data after the above-mentioned processing, realize control to attendant and process, find service smuggling and tax evasion problem timely, in time the reminding service personnel; And realize the service order situation analysis is carried out in analysis of customer equipment service scenario and attendant, improve the integrated service level to reach.
This after-sale service management system has real-time online and two kinds of operating processes of off line, and is specific as follows:
The online in real time operating process, as shown in Figure 2:
At first the client ensures, by contact staff's input system and assign the related personnel, this contact staff's handheld terminal 2 is received service order, and this contact staff reaches the spot and registers with handheld terminal 2, begins execution command then and responds to correlation machine configuration and maintenance history record by radio-frequency card 1; Maintenance is finished and is finished service order, and this contact staff uses handheld terminal 2 sign-out again, and handheld terminal 2 returns service datas to server 4 by internet 3 automatically.
The off-line operation flow process, as shown in Figure 3:
At first the client reports barrier, contact staff's input system generates service number and assigns the related personnel by phone, should relevant contact staff create service order at handheld terminal 2, after reaching the spot and register by handheld terminal 2, this contact staff begins execution command, and by radio-frequency card 1 configuration of induction correlation machine and maintenance history record, finish service order after maintenance is finished, this contact staff uses handheld terminal 2 sign-out again, and next day, handheld terminal 2 connection data lines 5 upload service data were to server 4.
Adopt this after-sale service management system, the after sale service center can be controlled service quality and attendant effectively, carries out precision management, prevents enterprise because people former thereby produce numerous administrative vulnerabilities.Simultaneously owing to adopt radio-frequency technique, thereby have waterproof, antimagnetic function, and high temperature resistant, strong security, and can be embedded, more can effectively promote after sale service management level and service quality; Especially electronic tag possesses specialty inks and the information storage medium printing can be had its randomness in the physics performance, has more superiority and convenience on disposing.
The above only is a preferable possible embodiments of the present utility model, and is non-so limit to protection domain of the present utility model, so the equivalence techniques that uses the utility model instructions and diagramatic content to do such as changes, all is contained in the protection domain of the present utility model.
Claims (5)
1, a kind of after-sale service management system is characterized in that: described system comprises radio-frequency card, handheld terminal, server, and management is on-the-spot after sale in described radio-frequency card installing; Described handheld terminal and described radio-frequency card adapt; Described server is connected by data-signal with described handheld terminal.
2, after-sale service management system as claimed in claim 1 is characterized in that: described server is connected by internet or data line with described handheld terminal.
3, after-sale service management system as claimed in claim 1 is characterized in that: described management after sale scene comprises corresponding client or machine.
4, after-sale service management system as claimed in claim 3 is characterized in that: described radio-frequency card is bonded in described client's office or corresponding place.
5, after-sale service management system as claimed in claim 3 is characterized in that: described radio-frequency card is embedded or be bonded in described machine handled easily part.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNU2008202142810U CN201355492Y (en) | 2008-12-05 | 2008-12-05 | After-sale service management system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNU2008202142810U CN201355492Y (en) | 2008-12-05 | 2008-12-05 | After-sale service management system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN201355492Y true CN201355492Y (en) | 2009-12-02 |
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CNU2008202142810U Expired - Lifetime CN201355492Y (en) | 2008-12-05 | 2008-12-05 | After-sale service management system |
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| Country | Link |
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| CN (1) | CN201355492Y (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105467948A (en) * | 2015-04-28 | 2016-04-06 | 深圳市社邦创新科技有限公司 | Security system for community on-site service |
-
2008
- 2008-12-05 CN CNU2008202142810U patent/CN201355492Y/en not_active Expired - Lifetime
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105467948A (en) * | 2015-04-28 | 2016-04-06 | 深圳市社邦创新科技有限公司 | Security system for community on-site service |
| CN105467948B (en) * | 2015-04-28 | 2018-03-27 | 深圳市社邦创新科技有限公司 | The safe-guard system that a kind of cell is made house calls |
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Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C14 | Grant of patent or utility model | ||
| GR01 | Patent grant | ||
| TR01 | Transfer of patent right |
Effective date of registration: 20170925 Address after: 522000, Guangdong province Jieyang experimental area fishing Lake Bridge Food Complex Building No. 103 Patentee after: Jieyang hearing Software Co., Ltd. Address before: 522021, Guangdong province Jieyang experimental area fishing Lake neighborhood committee dormitory Food Building No. 103 Patentee before: Lin Haoen |
|
| TR01 | Transfer of patent right | ||
| CX01 | Expiry of patent term |
Granted publication date: 20091202 |
|
| CX01 | Expiry of patent term |