CN1964402A - An automatically continuous dial-up method of communication terminal - Google Patents
An automatically continuous dial-up method of communication terminal Download PDFInfo
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- CN1964402A CN1964402A CN 200610156939 CN200610156939A CN1964402A CN 1964402 A CN1964402 A CN 1964402A CN 200610156939 CN200610156939 CN 200610156939 CN 200610156939 A CN200610156939 A CN 200610156939A CN 1964402 A CN1964402 A CN 1964402A
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Abstract
The disclosed continual dial method for automatic dialogue system comprises: (1) user sets n automatic dial menu contained the automatic dialogue (numbers and relative function numbers every spaced by label till end; (2) user starts the automatic dial module; (3) system automatic dials speech system number; (4) once accessing, the automatic dial module extracts the first function number for send; (5) the speech system receives said number and sends response signal; (6) repeating (5) till sending all function numbers completely; and (7) displaying speech system signal. This invention can cuts time and telephone charge, and releases user operation load.
Description
Technical field
The present invention relates to the electronic communication technology field, especially relate to a kind of method that on communicating terminal, connects dialing automatically.
Background technology
Global communication industry highly developed, it is more and more stronger to the dependence of communication tool to have brought up people, and phone has become us to work must obligato important communication means in the life.For the service of more convenient and quicker is provided to the user, at present increasing commerce services has adopted telephone contact center, except manual position, also provides a large amount of voice automation services, inquires about automatically as telephone bank, voice etc.Though this mode has made things convenient for businessman, reduced the cost of serving of businessman, but sometimes the user is but brought white elephant, to utilize the own all-purpose card account of automatic speech service-seeking of China Merchants Bank as us, middle often more than ten step of wanting, process is loaded down with trivial details, take time and effort, if the user uses mobile phone operation, bother especially, ceaselessly " listening voice suggestion-keypad to select-listen voice suggestion-keypad to select-listen voice suggestion-keypad to select-listen voice suggestion-keypad to select ... " if mistake is not caught or selected in the centre, will ceaselessly repeat.For more rich personality automatic speech service function is provided to the user, just aggravated the complexity of voice system more, user's operating process when using this service is complicated more, easily make mistakes, not only prolong air time waste user's communication expense, the more important thing is the user is caused burden, waste user's time and energy.In fact, to the user of frequent use automatic speech service, its selection is regular relatively, therefore can get off user's operation process recording fully, is finished automatically by communicating terminal, and the sound result that the user only need obtain system's report is just passable.
Summary of the invention
The objective of the invention is to provide for communication terminal user a kind of method of the automatically continuous dial-up when dialing the robocall system, this method comprises the steps:
(1) user is provided with and preserves the automatic dial string at specific robocall system, this automatic dial string comprises robocall number and several function number composition, separate with specific markers between each function number, after last function number automatic dial string end mark is arranged;
(2) user starts automatic dial module;
(3) system dials the automatic telephone voice system telephone number of appointment automatically;
(4) robocall is connected the automatic dial module in back and is extracted number also transmission of the 1st function;
(5) after the automatic telephone voice system was accepted above-mentioned functions number and sent feedback signal, dial module was extracted next function number and is sent automatically;
(6) repeating step (5) constantly sends a back function number and finishes up to all functions number are sent;
(7) play the voice signal that the automatic telephone voice system is sent, communicating terminal can be recorded automatically to the voice signal that this automatic telephone voice system is sent.
In above-mentioned operation, the user can be provided with the automatic dial string of a plurality of robocall system and preserve, and selects one to dial automatically in use.The user is to can be its name, and be saved in the address list of communicating terminal, so easily selection when the automatic dial string of each robocall system of preservation.
Further optimization to technique scheme is: when the user imports a telephone number by hand on communicating terminal, whether system detects this number automatically and is present in the automatic dial string, if then point out the user whether to start the automatic dialing module, and carry out by user's selection.
Further optimization to technique scheme is: whenever the user can end the operation of automatic dial module, switches to manual operation.Can be convenient to like this use flexibly when the user wants to change original selection in the process of dialing input automatically.
Further optimization to technique scheme is: dial module is in the process of carrying out dialing automatically automatically, automatically the process of input function number shows on the communicating terminal screen, also can carry out voice broadcast to the function that shows, the user can in time pay close attention to each details and the process of automatic dialing like this.
Further optimization to technique scheme is: automatic dial string of the present invention can be generated automatically by communicating terminal, concrete grammar is: the user starts the automatic systematic function of automatic dial string, manually dial specific automatic telephone voice system then, and manually finish the input of each function number, communicating terminal is noted the telephone number of automatic telephone voice system of user input and each function number automatically, and generate qualified automatic dial string on request, can reduce the user so greatly and use threshold of the present invention.
Further optimization to technique scheme is: the service provider of automatic telephone voice system can directly provide the automatic dial string template of standard to the user, and the user directly revises the back and uses.Opened the telephone bank of certain bank as the user after, bank's voice system can send to the client with short message mode with the automatic dial string of standard, after client's mobile phone receives this note, wherein automatic dial string is extracted, and just can directly use.
Further optimization to technique scheme is: in described automatic dial string, can insert artificial input function number, need this moment the function of artificial input number to mark with special marking.This mode mainly is fit to following situation:
A. the user will carry out a plurality of selections, during as " 2. daylight tradings 1. query the balance " in the telephone bank and column selection, can increase the flexibility of automatic dialing by artificial input.
B. when the function in the automatic dial string of telephone bank number was password, preferably manually input was avoided mobile phone to lose the back password and is leaked.
The present invention can bring following beneficial effect:
After adopting technical scheme of the present invention, automatically call voice system continuously by communicating terminal, the time that takies telephone line can significantly be shortened, can be the user and save considerable telephone charges, operating process is automatically carried out in addition, and eliminated all kinds of errors when hand-manipulated, and alleviated user's operation burden greatly, promote exchanging between businessman and the client better.
Figure of description
Fig. 1 is a communicating terminal automatically continuous dial-up method flow chart of the present invention.
Embodiment
Understand and enforcement the present invention for the ease of those of ordinary skills, the present invention is described in further detail below in conjunction with the drawings and the specific embodiments.
In the specific embodiment of the present invention, it is that example describes that communicating terminal adopts mobile phone, and the communicating terminal here can be a mobile phone, also can the fixed line machine, describe below by 1 embodiment:
In the present embodiment, telephone bank system with China Merchants Bank is that example describes, and sees Fig. 1, adopts the mode that generates automatic dial string automatically here, the user can be introduced into the automatic generate pattern (1) of the automatic dial string of mobile phone, is the concrete operations step that generates automatic dial string 2 below:
(a) user adopts mobile phone dialing of the present invention China Merchants Bank Service Phone 95555, and after putting through, telephone bank system at first carries out brief system introduction (having the new business advertisement sometimes), and can introduce (as by 1) this moment by any key bypass system;
(b) (method of service) selected in the telephone bank system voice suggestion: " 1. automatic speech or, 2. manual service ... ", the user can import 1;
(c) telephone bank system continues voice suggestion selection (class of subscriber): " 1. Private Banking's service, 2. company's bank service) ... ", the user can import 1;
(d) telephone bank system continues voice suggestion and selects (account number type): " 1. bankbook family, 2. all-purpose card family, 3. credit card ... ", the user can import 2;
(e) telephone bank system continuation voice suggestion user imports AiOCC number, and the user can import 16 card numbers, finishes the input of card number with #;
(f) telephone bank system continuation voice suggestion user imports account password, and the user can input 6 bit digital passwords, finishes the input of password with #;
(g) telephone bank system continues voice suggestion selection (service item): " 1. query the balance, 2. account transfer ... ", the user can import 1;
(h) telephone bank system continues voice suggestion and selects (Currency Type): " 10. RMB, 21. Hongkong dollars ... ", the user can import 21;
(i) telephone bank system continues voice suggestion and selects (deposit-type): " 1. current 2. whole stole only takes ... ", the user can import 1;
(j) telephone bank system continues voice suggestion and selects (data category): " 1. remaining sum, 2. daylight trading ... ", the user can import 1;
(k) user can hear the RMB demand deposit balance among user's all-purpose card account of system plays.
(1) user's on-hook, mobile phone generate following automatic dial string (2) automatically, and the prompting user edits and preserves:
95555
*1
*1
*1
*2
*6225807550123456
*123456
*1
*10
*1
*1#
The user thinks and password directly is kept in the automatic dial string dangerous that " password " that just will above-mentioned automatic dial string changes artificial input marking (being defined as couple # here) into, and dial string is revised as following form:
95555
*1
*1
*1
*2
*6225807550123456
*##
*1
*10
*1
*1#
After changing above-mentioned form into, when dialing procedure proceeds to the input password automatically, can point out the user manually to input password.Automatic dial string can be preserved (3) after the user has edited, as save as " card of promoting trade and investment ", can be saved in the cellphone directory.
Finish the editor of automatic dial string and preserve back (3), the user can use this function.Be user's use step below:
Step 1: the user starts automatic dial string (4), chooses " card of promoting trade and investment " and press dial key from phone directory;
Step 2: the automatic dial module of handset starting, from " promote trade and investment card ", extract China Merchants Bank's Service Phone 95555, and transfer to this number (5), wait to enter next step after putting through individual number;
Step 3: mobile phone extracts the 1st function number (6) on the right from automatic dial string, be here " 1 ";
Step 4: the automatic mark " # " (7) that whether has dial string to finish after the function of dial module Detection and Extraction number, if, illustrate that dial string finishes, just point out the user to answer the account balance (12) that voice system is reported, after finishing, report finishes this operation, otherwise, enter next step (5);
Step 5: automatically dial module detects in the function just extracted number whether artificial input marking (8) is arranged, if, then point out the artificial input function of user number (10), otherwise with function number input (9) automatically;
Step 6: dial module continues to extract next function number (11) automatically, and forwards step 4 (7) to.
In above-mentioned steps, automatically dial module identification telephone voice system confirms that the method for the function number of input automatically is: the voice feedback that sends the telephone voice system that obtains after the function number, just think when voice feedback is arranged that the function of input number confirmed by voice system, can import next function number.
In above-mentioned steps, use between each function number
*Separate, the mark that dial string finishes is #, and the artificial input marking of function number is ##, the function of extracting when automatic dial module number be ##, thinks that this function number needs user manually imports, and just suspends automatically and imports, wait for that the user manually imports, can carry out next step after user's input finishes.
As seen by after the technical scheme of the present invention, originally need tens steps of interactive operation, and will import telephone bank's operation that tens characters just can be finished, after adopting the present invention, accomplish without any letup, automatically finish, and the mistake needn't worry all kinds of artificial input the time.
Claims (10)
1, a kind of automatically continuous dial-up method of communicating terminal is characterized in that, comprises the steps:
(1) user is provided with and preserves the automatic dial string at specific robocall system, this automatic dial string comprises robocall number and several function number composition, separate with specific markers between each function number, after last function number automatic dial string end mark is arranged;
(2) user starts automatic dial module;
(3) system dials the automatic telephone voice system telephone number of appointment automatically;
(4) robocall is connected the automatic dial module in back and is extracted number also transmission of the 1st function;
(5) after the automatic telephone voice system was accepted above-mentioned functions number and sent feedback signal, dial module was extracted next function number and is sent automatically;
(6) repeating step (5) constantly sends a back function number and finishes up to all functions number are sent;
(7) play the voice signal that the automatic telephone voice system is sent.
2, the automatically continuous dial-up method of communicating terminal according to claim 1 is characterized in that, the user can be provided with the automatic dial string of a plurality of robocall system and preserve, and selects one to dial automatically in use.
3, the automatically continuous dial-up method of communicating terminal according to claim 2 is characterized in that, the user can be its name, and is saved in the address list of communicating terminal when the automatic dial string of each robocall system of preservation.
4, according to the automatically continuous dial-up method of any described communicating terminal in the claim 1 to 3, it is characterized in that, when the user imports a telephone number by hand on communicating terminal, whether system detects this number automatically and is present in the automatic dial string, if, then point out the user whether to start the automatic dialing module, and carry out by user's selection.
5, the automatically continuous dial-up method of communicating terminal according to claim 1 is characterized in that, whenever the user can end the operation of automatic dial module, switches to manual operation.
6, the automatically continuous dial-up method of communicating terminal according to claim 1, it is characterized in that, automatically dial module is in the process of carrying out dialing automatically, and the process of input function number shows on the communicating terminal screen automatically, also can carry out voice broadcast to the function that shows.
7, the automatically continuous dial-up method of communicating terminal according to claim 1, it is characterized in that described automatic dial string can be generated automatically by communicating terminal, concrete grammar is: the user starts the automatic systematic function of automatic dial string, manually dial specific automatic telephone voice system then, and manually finish the input of each function number, communicating terminal is noted the telephone number of automatic telephone voice system of user input and each function number automatically, and generates qualified automatic dial string on request.
8, the automatically continuous dial-up method of communicating terminal according to claim 1 is characterized in that, communicating terminal can be recorded automatically to the voice signal that the automatic telephone voice system in the step (7) is sent.
9, the automatically continuous dial-up method of communicating terminal according to claim 1 is characterized in that, the service provider of automatic telephone voice system can directly provide the automatic dial string template of standard to the user, and the user directly revises the back and uses.
10, the automatically continuous dial-up method of communicating terminal according to claim 1 is characterized in that, in described automatic dial string, can insert artificial input function number, needs this moment the function of artificial input number to mark with special marking.
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|---|---|---|---|
| CN 200610156939 CN1964402A (en) | 2006-11-20 | 2006-11-20 | An automatically continuous dial-up method of communication terminal |
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|---|---|---|---|
| CN 200610156939 CN1964402A (en) | 2006-11-20 | 2006-11-20 | An automatically continuous dial-up method of communication terminal |
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Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101472219A (en) * | 2007-12-25 | 2009-07-01 | 上海晨兴电子科技有限公司 | Device and method for implementing shortcut self-help voice service through mobile phone |
| CN101957966A (en) * | 2010-05-31 | 2011-01-26 | 宇龙计算机通信科技(深圳)有限公司 | Method and system for realizing telephone ordering by utilizing mobile terminal |
| CN102724345A (en) * | 2012-06-01 | 2012-10-10 | 广东欧珀移动通信有限公司 | Intelligent dialing method of automated voice service telephone |
| CN102811278A (en) * | 2011-06-01 | 2012-12-05 | 上海画麟阁网络科技有限公司 | Method for connecting telephone sound menu leaf node by mobile phone in one-click manner |
| CN102904928A (en) * | 2012-09-07 | 2013-01-30 | 百度在线网络技术（北京）有限公司 | Cloud retrieval and autodialing method, system and device of service telephone |
| CN103973872A (en) * | 2013-01-31 | 2014-08-06 | 联想(北京)有限公司 | Information processing method and electronic equipment |
| WO2016112504A1 (en) * | 2015-01-14 | 2016-07-21 | 华为技术有限公司 | Method and apparatus for storing and dialing phone number |
| CN111800547A (en) * | 2019-04-09 | 2020-10-20 | 阿里巴巴集团控股有限公司 | Method and device for acquiring user identity information, storage medium and processor |
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2006
- 2006-11-20 CN CN 200610156939 patent/CN1964402A/en active Pending
Cited By (14)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101472219A (en) * | 2007-12-25 | 2009-07-01 | 上海晨兴电子科技有限公司 | Device and method for implementing shortcut self-help voice service through mobile phone |
| CN101957966A (en) * | 2010-05-31 | 2011-01-26 | 宇龙计算机通信科技(深圳)有限公司 | Method and system for realizing telephone ordering by utilizing mobile terminal |
| CN102811278A (en) * | 2011-06-01 | 2012-12-05 | 上海画麟阁网络科技有限公司 | Method for connecting telephone sound menu leaf node by mobile phone in one-click manner |
| CN102724345A (en) * | 2012-06-01 | 2012-10-10 | 广东欧珀移动通信有限公司 | Intelligent dialing method of automated voice service telephone |
| CN102904928B (en) * | 2012-09-07 | 2016-08-03 | 百度在线网络技术（北京）有限公司 | The high in the clouds retrieval of service calls and automatic dial method, system and device |
| CN102904928A (en) * | 2012-09-07 | 2013-01-30 | 百度在线网络技术（北京）有限公司 | Cloud retrieval and autodialing method, system and device of service telephone |
| CN103973872B (en) * | 2013-01-31 | 2016-12-28 | 联想(北京)有限公司 | A kind of method of information processing and electronic equipment |
| CN103973872A (en) * | 2013-01-31 | 2014-08-06 | 联想(北京)有限公司 | Information processing method and electronic equipment |
| WO2016112504A1 (en) * | 2015-01-14 | 2016-07-21 | 华为技术有限公司 | Method and apparatus for storing and dialing phone number |
| CN105981358A (en) * | 2015-01-14 | 2016-09-28 | 华为技术有限公司 | Method and apparatus for storing and dialing phone number |
| JP2018508136A (en) * | 2015-01-14 | 2018-03-22 | 華為技術有限公司Ｈｕａｗｅｉ Ｔｅｃｈｎｏｌｏｇｉｅｓ Ｃｏ．，Ｌｔｄ． | Method and apparatus for storing telephone numbers and method and apparatus for dialing telephone numbers |
| US10425532B2 (en) | 2015-01-14 | 2019-09-24 | Huawei Technologies Co., Ltd. | Method and apparatus for storing phone number, and method and apparatus for dialing phone number |
| CN105981358B (en) * | 2015-01-14 | 2020-12-22 | 华为技术有限公司 | Method and device for storing and dialing telephone number |
| CN111800547A (en) * | 2019-04-09 | 2020-10-20 | 阿里巴巴集团控股有限公司 | Method and device for acquiring user identity information, storage medium and processor |
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Open date: 20070516 |