CN1882015B - 使用顾问和语音识别引擎的服务质量呼叫路由选择系统及其方法 - Google Patents
使用顾问和语音识别引擎的服务质量呼叫路由选择系统及其方法 Download PDFInfo
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- CN1882015B CN1882015B CN2005100913203A CN200510091320A CN1882015B CN 1882015 B CN1882015 B CN 1882015B CN 2005100913203 A CN2005100913203 A CN 2005100913203A CN 200510091320 A CN200510091320 A CN 200510091320A CN 1882015 B CN1882015 B CN 1882015B
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Priority Applications (1)
Application Number | Priority Date | Filing Date | Title |
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CN2005100913203A CN1882015B (zh) | 2005-06-15 | 2005-06-15 | 使用顾问和语音识别引擎的服务质量呼叫路由选择系统及其方法 |
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CN2005100913203A CN1882015B (zh) | 2005-06-15 | 2005-06-15 | 使用顾问和语音识别引擎的服务质量呼叫路由选择系统及其方法 |
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CN1882015A CN1882015A (zh) | 2006-12-20 |
CN1882015B true CN1882015B (zh) | 2010-09-29 |
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CN2005100913203A Expired - Fee Related CN1882015B (zh) | 2005-06-15 | 2005-06-15 | 使用顾问和语音识别引擎的服务质量呼叫路由选择系统及其方法 |
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Families Citing this family (2)
Publication number | Priority date | Publication date | Assignee | Title |
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JP6751658B2 (ja) * | 2016-11-15 | 2020-09-09 | クラリオン株式会社 | 音声認識装置、音声認識システム |
CN106601257B (zh) | 2016-12-31 | 2020-05-26 | 联想(北京)有限公司 | 一种声音识别方法、设备和第一电子设备 |
Citations (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN1282487A (zh) * | 1997-12-01 | 2001-01-31 | 通用系统通讯实验室(公司) | 利用自动语音系统的传输-连接电话服务 |
CN1293859A (zh) * | 1999-01-20 | 2001-05-02 | Eci电信公司 | 通过与呼叫中心的代理人进行基于图形界面的交互从而向ip用户提供服务的方法 |
CN1414770A (zh) * | 2002-09-20 | 2003-04-30 | 奥迪坚通讯系统(上海)有限公司 | 一种融合包交换方式和电路交换方式的呼叫中心 |
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Patent Citations (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN1282487A (zh) * | 1997-12-01 | 2001-01-31 | 通用系统通讯实验室(公司) | 利用自动语音系统的传输-连接电话服务 |
CN1293859A (zh) * | 1999-01-20 | 2001-05-02 | Eci电信公司 | 通过与呼叫中心的代理人进行基于图形界面的交互从而向ip用户提供服务的方法 |
CN1414770A (zh) * | 2002-09-20 | 2003-04-30 | 奥迪坚通讯系统(上海)有限公司 | 一种融合包交换方式和电路交换方式的呼叫中心 |
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CN1882015A (zh) | 2006-12-20 |
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