CN1882015A - 使用顾问和语音识别引擎的服务质量呼叫路由选择系统及其方法 - Google Patents
使用顾问和语音识别引擎的服务质量呼叫路由选择系统及其方法 Download PDFInfo
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- CN1882015A CN1882015A CNA2005100913203A CN200510091320A CN1882015A CN 1882015 A CN1882015 A CN 1882015A CN A2005100913203 A CNA2005100913203 A CN A2005100913203A CN 200510091320 A CN200510091320 A CN 200510091320A CN 1882015 A CN1882015 A CN 1882015A
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Priority Applications (1)
Application Number | Priority Date | Filing Date | Title |
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CN2005100913203A CN1882015B (zh) | 2005-06-15 | 2005-06-15 | 使用顾问和语音识别引擎的服务质量呼叫路由选择系统及其方法 |
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CN2005100913203A CN1882015B (zh) | 2005-06-15 | 2005-06-15 | 使用顾问和语音识别引擎的服务质量呼叫路由选择系统及其方法 |
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CN1882015A true CN1882015A (zh) | 2006-12-20 |
CN1882015B CN1882015B (zh) | 2010-09-29 |
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CN2005100913203A Expired - Fee Related CN1882015B (zh) | 2005-06-15 | 2005-06-15 | 使用顾问和语音识别引擎的服务质量呼叫路由选择系统及其方法 |
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Cited By (2)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN106601257A (zh) * | 2016-12-31 | 2017-04-26 | 联想(北京)有限公司 | 一种声音识别方法、设备和第一电子设备 |
CN109937447A (zh) * | 2016-11-15 | 2019-06-25 | 歌乐株式会社 | 语音识别装置、语音识别系统 |
Family Cites Families (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US6072864A (en) * | 1997-12-01 | 2000-06-06 | Genesys Telecommunication Laboratories, Inc. | Transfer-connect telephony services utilizing automated audio systems |
US6826194B1 (en) * | 1999-01-20 | 2004-11-30 | Tadiran Telecom Business Systems Ltd. | Method for serving IP users by graphically-based interaction to agents of a call center |
CN1190941C (zh) * | 2002-09-20 | 2005-02-23 | 奥迪坚通讯系统(上海)有限公司 | 一种融合包交换方式和电路交换方式的呼叫中心 |
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2005
- 2005-06-15 CN CN2005100913203A patent/CN1882015B/zh not_active Expired - Fee Related
Cited By (5)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN109937447A (zh) * | 2016-11-15 | 2019-06-25 | 歌乐株式会社 | 语音识别装置、语音识别系统 |
CN109937447B (zh) * | 2016-11-15 | 2023-03-10 | 歌乐株式会社 | 语音识别装置、语音识别系统 |
CN106601257A (zh) * | 2016-12-31 | 2017-04-26 | 联想(北京)有限公司 | 一种声音识别方法、设备和第一电子设备 |
US10438590B2 (en) | 2016-12-31 | 2019-10-08 | Lenovo (Beijing) Co., Ltd. | Voice recognition |
CN106601257B (zh) * | 2016-12-31 | 2020-05-26 | 联想(北京)有限公司 | 一种声音识别方法、设备和第一电子设备 |
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CN1882015B (zh) | 2010-09-29 |
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