CN1853186A - System for facilitating management and organisational development processes - Google Patents
System for facilitating management and organisational development processes Download PDFInfo
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- CN1853186A CN1853186A CN200480023524.7A CN200480023524A CN1853186A CN 1853186 A CN1853186 A CN 1853186A CN 200480023524 A CN200480023524 A CN 200480023524A CN 1853186 A CN1853186 A CN 1853186A
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Abstract
Business scorecard software provides management with traffic light displays to reflect strategy, objectives and targets. Typically, these systems focus on the Kaplan and Norton Balanced Scorecard and scorecarding of numbers. Search engines, knowledge retrieval systems and web portals use meta data to retrieve relevant information. The current invention provides a way to use the meta data inherent in an enhanced scorecard to enable focussed and efficient search and retrieval based on purpose or intent and thereby to create focussed purposeful web portals. Management expertise is the ability to achieve targets by implementing processes and developing appropriate climate and culture. The current invention provides a way to codify expertise and knowledge in relation to targets, process and culture as Process DNA, so that expertise can be captured and reused on-demand. Benefits include improved synergy across large organisational systems and increased likelihood of web portal users finding resources to support their intentions.
Description
The present invention relates to be used to make for example support that special knowledge is obtained, managed, management and organizational development's facility of the type of process that transformation and/or ability are set up, make personnel and tissue can discern potential cooperation relation and with them with knowledge sharing is cooperated in support, the mode cooperating, take action, learn is organized system.
The change that is called the remarkable structure of " transformation " and process is the urgent needs of government's (to support service output) and company's support strategic change and good Team Management.
Think that extensively challenge also not exclusively is to set up good strategy and policy concerning CEO, executor and the supvr of both privately and publicly owned department, and be effectively to pursue a policy and strategy.The individual can utilize the Work List relevant with the specific project target to come management project or plan.Concerning many people's tissue, the limitation of complexity of management objectives and action keep efficiently the ability of cooperating, cooperating and export.The poor efficiency that inharmonic target and the action of not cooperating cause has caused potential economic loss.Many major companies and governmental body are employed the director.Many Intranet or network search engines and inlets of all using.
Even the little efficient of often organizing also is low and efficient is poor, this be because the different personnel of the different piece in the tissue by different direction work, the worst like this work that can offset each other, or under the best-case, can not support one another effectively.Further, organizational structure often repeats to make identical mistake with institutional network owing to can not learn through experience.At this on the one hand, a leading role or the people who fills a post have obtained important knowledge and experience, and when its leaving office or replacement, its knowledge is also left thereupon.
Search engine and knowledge search tool help to find needed information in the obtainable information of creating for different purposes in a large number of user from the Internet or so-called Intranet.But obtainable informational capacity is excessive, especially when not having effective file system.
Simultaneously, when considering for example complicated process that changes one's plans, may show for example deficiency of available management talents such as managerial experience, ability and required skill at the very start.Really, lacking management talent is the bigger restriction that changes one's plans to great, comprises for example enforcement of E-Government.
According to a first aspect of the invention, provide a kind of organizational structure management system, comprising: input equipment; Be used for when using, showing Card or the graphic user interface of other information representations and the processor that is connected with graphic user interface with input equipment, wherein said Card comprises the expression of a plurality of indicators relevant with entity, described processor is in response to using described input equipment to select an indicator from described a plurality of indicators, visit to a plurality of selectable separating parts is provided, described separating part constitutes a basis, determines the state of described indicator based on this basis.
In the described selectable separating part at least one is editable.
Definite basis of the state of described indicator can be an inventory.
The state of described indicator can be color-coded, and the color of indicator is corresponding to the state of described indicator.
In response to selection, can the additional information relevant with described data entries be conducted interviews to the data entries relevant with described indicator.
Described indicator can be crucial of carrying out in indicator (KPI), crucial turn indicator (KTI) or the crucial investigation indicator (KSI).
Information relevant with described indicator and/or additional information can be the methods of the environmental correclation in visit information source.
Relation between other indicators in described indicator and/or this indicator and a plurality of indicators or the information relevant with described indicator can constitute metadata.
The color of described indicator can constitute metadata.
Information source can be a knowledge base.
In described a plurality of indicator at least one can be in response to another and the change state at least in a plurality of indicators.
According to a second aspect of the invention, a kind of content distribution system that is used to transmit the content relevant with profile is provided, described system comprises the described profile that is used to receive the formation metadata, and the server that a plurality of available Card are analyzed, have in described a plurality of Card with the bigger as far as possible correlativity of described profile at least one with identification, many described a plurality of Card have a plurality of indicators and relative content separately; Wherein said server can be to the receiving terminal transmission relevant with described profile and at least a portion of described at least one the relevant content in described a plurality of Card.
Described profile can comprise more than first indicator, and described server is used for coming computation of characteristic values by the many indicators separately according to many described more than first indicators and described a plurality of Card, and identification has at least one in described a plurality of Card with the bigger as far as possible correlativity of described profile.
The quadratic sum of the difference of at least one indicator of described server by calculating described profile in described many described a plurality of Card each is calculated at least one in the described a plurality of indicators that have with the bigger as far as possible correlativity of described profile.
Described first and second eigenwerts can be by normalization.
According to a third aspect of the invention we, provide a kind of method that is used for determining maximally related available content, said method comprising the steps of: receive the profile that constitutes metadata; Analyze a plurality of available Card and have in described a plurality of indicators with the bigger as far as possible correlativity of described profile at least one with identification, many described a plurality of Card have a plurality of indicators and relative content separately; With transmit to the receiving terminal relevant with described profile with described a plurality of Card at least a portion of at least one relevant content.
According to a forth aspect of the invention, provide be used to make the computer program device of computing machine execution a kind of comprising as the computer program code of preceding described method according to a third aspect of the invention we.
Described computer program device can realize on computer-readable medium.
According to a fifth aspect of the invention, a kind of data slot that comprises corresponding to the data of at least a portion of data Layer is provided, described data combine with other data corresponding at least a portion of this data Layer or another data Layer when using, to form at least a portion of new data Layer.
Described data Layer can be corresponding to zone of interest.
Can comprise at least one indicator and relative information with the corresponding data of at least a portion of described data Layer.
According to a sixth aspect of the invention, provide a kind of data Layer that comprises a plurality of data slots, wherein when utilizing predefined procedure that described a plurality of data slots are carried out, at least one in described a plurality of data slots may be selected to be and comprise or get rid of processing.
In described a plurality of data slot at least one can be as preceding described according to a fifth aspect of the invention data slot.
According to a seventh aspect of the invention, provide a kind of information bank that comprises with according to a fifth aspect of the invention a plurality of data slots.
According to an eighth aspect of the invention, a kind of use that the data slot that comprises indicator and relative information is carried out is provided, providing or as the basis of determining metadata, below being used for carrying out one of at least: statistical operation, search for, troop, relatively or to the selection of entity and/or information.
In description, word " comprises ", " comprising ", " comprising " (three people claim odd number) and " comprising " (branch word form) are represented in " comprising " (three people claim odd number) and " comprising " (branch word form) under possible situation, also expression " containing ", " containing " (three people claim odd number) and " containing " (branch word form) under suitable situation.
Use following term and write a Chinese character in simplified form at this:
" target " is high-rise target, and target qualitatively for example is as " raising economic consequence ".
" critical success factor " (CFS), is sometimes referred to as " key results zone " or " crucial execution area ", is the middle level target, and target qualitatively for example is as " increase profit ".
" crucial (key) carries out indication " is quantitative standards (KPI), for example: % profit=$ sales volume-($ selling cost/$ sales volume).
The crucial measurement state that changes in indication (KTI)-process or the transformation.
Crucial investigation indication (KSI)-to the outcome measurement of investigation or questionnaire.
The generic term that is used for KPI/KSI/KTI is to measure.
" viewpoint " is the classification of high-rise zone or measurement, for example the comment of finance or consumption.
The destination layer on summit is called as " zone of interest " in the known indicator.Card is represented as the example of the set of working as front pointer relevant with policy, program, project or strategy of " zone of interest " exactly.A plurality of Card are used for representing the execution of the identical zone of interest of a plurality of mechanisms.The layer of viewpoint/CSF/KPI is the example of zone of interest.Target/CSF/KPI is another example of zone of interest.In description, use the saying of " zone of interest ".Typically, use the example of viewpoint/critical success factor/crucial indicator.Described zone of interest can be equal to high-rise target/middle level target/bottom target.Should be appreciated that employed example can exchange with any zone of interest.
For example, the current content in specific target or CSF or the KTI definition zone of interest.
Wherein, when knowledge, safety and other attributes are associated with KPI, KSI or KTI, suppose that it also can be associated with target, viewpoint and CSF.
Among the present invention, a key character is specific crucial indication (KPI) and crucial processing and the screen display that changes indication (KTI) carried out.
KPI can manually import, or is calculated automatically by computer system or sensor.The combination of KPI can obtain from the following workflow system with the management carried out and information management feature.
KPI can be calculated automatically by workflow system, its own route and management document, each typical example of described document such as insurance claim or complaint.Can provide from the combination of the KPI of workflow system acquisition with the management carried out and information management feature.
In order to provide indication, the so-called crucial specific part that indication (KTI) can be represented entity, for example time limit layer, and the color relevant, style, picture, audio or other sense organ codes of changing with each layer to changing.In color-coded example, has known traffic lights; The example of color code comprises layering, for example: red=low, yellow=in, green=height, blue=high; Or the layering of target, change or realization, for example: redness=nothing plan, orange=planned, yellow=plan do not followed the tracks of, the plan of green=tracking, the plan of blueness=finished.
In the color-coded method of further strengthening, the layer of KTI in linearity or one (or 2-or n-) dimension data value sequence/array can be stored in database, spreadsheet or the multi-dimensional database, and can press color coding based on the current state of each KTI.
The state of this KTI can be carried out to measure and combine with other, sales volume for example, and can be recorded in 2 dimension arrays or the Card to show, for example, (row of the row of the array relevant or the array relevant) process of carrying out in time with the different time periods with different KTI, or allow relatively, wherein said row can be represented different mechanisms, position and budget and reality.
When showing, the given numerical value of described KTI can be literal, numeral or symbol.
Literal can be relevant with each layer of defined KTI with inventory.Color code that is produced and literal can show on Card automatically.
KTI can be based on differing from and be expressed as traffic lights between absolute value, target or prediction and the actual value.
Input equipment, for example mouse, keyboard or programmable counter can be used to set the color layers of KPI, and write down the color coding result with the indication of described layer or the value of KTI.
The color layers of KPI can be set by manual methods.The method of manually setting KPI can be to select from the picklist of set of option or probable value, and each option or picklist are relevant with the KTI value.The method of manually setting KTI can be the input that inventory is evaluated that the user provides, and is calculated based on resulting evaluation by the system of KTI traffic lights.
The color layers of KPI can be set by the method for programming.The method of setting the programming of KPI can be based on computer data or input, for example calculate the state of accreditation process according to the user in financial computing system or the project management system, comes calculating K TI value.
The invention provides the method that obtains the project scheduling or strategy with electronic form, comprise definition and evaluation the process of KTI and KPI.When using KTI, the degree of finishing the work or working can be evaluated by the degree of selecting suitable layer or finishing a job, for example: red=as not begin; Orange=as to plan; Yellow=as to have begun not follow the tracks of; Green=as to begin and follows the tracks of, and blueness=finish.
The process of the project scheduling of obtaining can be by manual or programming assessment, to produce the Card of display items display state.Repeat assessment can produce the Card of the process trend that shows a period of time automatically.
User with predetermined layer of management concession, for example so-called " power user " or computer program can define one or more templates of the plan that is used for obtaining standard format, thereby obtain the special knowledge of transformation, policy execution or strategy execution in the Warning Mark.
One or more templates can allow that the description of original text, problem and text are obtained the zone and combine with the sequence of KPI, KTI, target, CSF or the viewpoint of being scheduled to.One or more templates can be provided for the method that obtains special knowledge and it can be used for other users.KTI can use once, for example assesses whole development of projects, or reusable, for example assesses the time limit of a large amount of processes or customer relationship.
At least one template can be a plan template.Plan template can comprise the investigation definition.Therefore investigation can produce according to plan template.Therefore effective application of plan template can be further by being associated, the KSI (investigation result) in analysis, working and learning and the Card and other indicators be improved.
Template can comprise with use by all plan, according to the investigation of the given definition that template obtained.Plan can define the investigation that will repeat.Investigation can comprise many problems.The result who investigates can add up to after each investigation is extracted and/or be illustrated among the KPI of the investigation acquisition here, the KSI of expression (crucial investigation is indicated) as traffic lights.KSI can show with KPI and KTI in Card.Investigation result can be compared by for example browsing Card by respondent, tissue, group or individual.
Analysis, working and learning can be associated with KSI study, and analyze and/or work and can compare by entity.
The user can see the personal work tabulation that comprises its current uncompleted work.
The user can assess all users' that classified by the zone of interest of for example target/CSF/KPI all working.Assessment to all users' all working should be safe.
● analysis can be text, document, demonstration, the spreadsheet that the user imports or program produced, and it has described basic reason, trend and observed result, experience and experience.
● work can be the definition to working routine, project, Work List, task, work or milestone, described working routine, project, Work List, task, work or milestone have the one or more subtasks that are associated with it, and each in the described subtask all has special person in charge and/or indicates its performance level and/or the workflow states of expenditure and/or expected profit.Work can comprise by in the defined information of above-mentioned analysis any one.
● study can relate to the work or the analysis of specific course of being learnt or the experience that is obtained.
Analyze in time can with KTI, KSI, KPI or any other part correlation connection of the zone of interest of entity.
The invention provides be used for work program, milestone and/or the workflow (step of for example finishing the work) that is associated in time with the method for KTI, KSI, KPI or any other part correlation connection of the zone of interest of entity.
Courses taken can be with work program, milestone record, and/or in time with KTI, KSI, KPI or any other part correlation connection of the zone of interest of entity.
Analysis, working and learning can be associated with entity and/or pattern (for example budget and actual conditions).
Analysis, working and learning can be associated together, and for example analyze to have work and/or the study that is associated, or work can have analysis and/or the study that is associated.
Each is analyzed, works and/or study can have specific owner.
The subtask of work or milestone also can have specific owner.
Analysis, working and learning can be associated with independent KTI or KPI, also can be associated with the Card of any part of embodying a concentrated reflection of KTI, KSI and/or KPI or zone of interest or entity.
Be used to reflect the online talk that is generally used for the Internet news organization and company intranet process associated document discussion can with specific KPI, KSI, KTI, tissue or with analyze, work or study is associated.
Can produce the report of the KPI, the KTI that comprises former assessment value, KSI or investigation result, traffic lights, analysis or the work that comprise the numerical value form.Can produce the executive summary report automatically to summarize whole Card and corresponding knowledge.
Each Card and KPI, KSI or KTI can have the owner.User or user group can be defined as the reader and the author of KPI, KSI or KTI data and/or analysis, working and learning by the Card owner.
Under default situation, all Card, KPI, KSI, KTI, analysis, working and learning can be that all users are obtainable or all users are unavailable.Card owner can allow their Card of user's group access that is associated with other Card.The described setting can be realized point-to-point use.
The Card template can be organized definition by specific user.The Card template can be used to hit the target by further particular group of users.
The part of Card template can be available for specific user only.
Should be appreciated that above-mentioned security-related " user " or " users " expression has the individual that name or position or both have.
KPI, KSI and KTI can be kept in the storehouse to reuse in template definition and/or plan definition.
The sequence of KPI, KSI and KTI can be divided into groups and preserve reuse, and is included under target, CSF or the viewpoint and divides into groups.The attribute of a template can remain valid to reuse in other templates.
Template can lockedly not change to repeat to continue to use described template.Also the lockable plan is so that describedly plan can not change after approval and can only assess, for example in order to upgrade Card.
KPI, KSI, KTI, target, viewpoint and/or CFS or Card device and the knowledge that is associated with any part of the zone of interest of two or more Card all can be in conjunction with mixing Card to create.
Card can be viewed, or template or the Card of finishing specific purpose or task searched for or be defined as to Card.Can be based on carrying out this type of search by the profile or the metadata of zone of interest definition.
Profile is defined as the data of a group or a sequence or other set, described data can comprise the label as any part of indicator or entity title or zone of interest, also can comprise numerical value, described numerical value can comprise individual digit or data clauses and subclauses or a plurality of numeral or data clauses and subclauses, and described numeral or data clauses and subclauses can be sorted also and can not sort.
Profile also can convert any other form to be used to express the metadata that is used for search engine and query facility.
But addressable knowledge is subjected to the restriction of user security authority.
The knowledge relevant with one or more tissues can be by the visit of the listed files in the inlet, and it has sequenced one or more following content:
I) User Recognition, for example name or position.
Ii) be user and the personal content that produces by the user, for example all working and/or content that the user learned.
Iii) organizational structure
The iv) any part of KPI, KSI or KTI or zone of interest or entity.
The v) feature or the classification that are associated of any part with individual, tissue, KPI, KSI or KTI or zone of interest or entity of other definition, described feature or classification can be by user's definition of system and/or project.
Vi) can comprise any, some or all of learning styles, psychological profile, Preferred Language, numerical value, viewpoint, education degree and its private score card's metadata, individual purpose or task, imagination, use native system or other system about them history.Described profile can partly or entirely be produced by system automatically or import generation by the user.
The system of it should be understood that can use the data label of original metadata or template, plan, Card or indication, receives the purpose or the target of knowledge, for example purpose of the knowledge in the zone of interest or target with identification knowledge and with knowledge chain.User's purpose can be defined by any part of KPI, KSI or KTI or zone of interest.The user can browse the knowledge relevant with certain content.
Should also be understood that the reference to above-mentioned " knowledge " comprises reference analysis, work and/or study.
Personnel can be measured by target/CSF/, viewpoint/CSF/ measures or other zone of interest are classified or by layer storage, the system that makes can allow the user that personnel are positioned by the knowledge of interest, speciality or specific area.
The user can use input equipment to select, owner's name for example, and any part of template, plan, Card, CSF or KPI/KSI/KTI or zone of interest for example, following one or more to be used for realizing:
A) send timely message to the owner
B) send Email to the owner
C) enter on the owner
D) set up phone with the owner or voice are connected
E) search relevant owner's information
F) browse the affiliated group of contact network, group and/or described owner.
The user can be switched between the ui language, keeps identical Visual Display simultaneously, for example Card.Can select to show the version of system for content in the selected language of automatic conversion.
According to the matching degree of the Card of their selected entity or tissue, can select entity to carry out standard inspection, comparison and knowledge sharing.
Organize b and organize the coupling (M) of a or similarity can use any statistical relationship to calculate.
Employed statistical relationship be at least the difference square, use following formula:
M＝√∑i(V
ai-V
bi)
2
Wherein Vai is the numerical value of ingredient I of organizing the vectorial V of a.
V is that the vector of profile is organized in representative, any content that it comprises indication, target, relevant knowledge, zone of interest and is used for making indication work or idle function (other places are called function f).
For result's continuity, value region and weighting district can be weighted, thereby make each zone all have fixing minimum and maximum value.Based on traffic lights or threshold value, make the normalized straightforward procedure of value region can be following mode, for example:
Redness=.2
Orange=.4
Yellow=.6
Green=.8
Blue=1
Perhaps described normalization can be based on another kind of formula, and described formula produces the minimum and maximum value that can compare with KPI, KSI and KTI.
Further, the coupling of weighting can be worth V to each by the further standard according to its priority or urgent degree
AiBe weighted and calculate.The weighting regional value can be by normalization between 0 and 1.
When needed weighting is based on the priority of indicator of two tissues, organize b that the coupling Mp based on the weighting of priority that organizes a can followingly be calculated:
M
D＝√∑i(p
aiV
ai-p
biV
bi)
2
P wherein
AiAnd V
AiBe respectively priority and the numerical value of composition I of organizing the vector V of a.
Similarly, be Mu based on urgent coupling compute of spending the weighting of u
M
u＝√∑i(u
aiV
ai-u
biV
bi)
2
The result of the coupling of this weighting can be arranged in the tabulation that is categorized as Mu or Mp in order, described tabulation will with organize the most close tissue of a row in the tabulation near the tissue of a.Replacedly, can be by linear dimension, wherein organize matching degree between these tissues of distance expression between a and b 2 in representative.Described size can be adjusted (for example showing logarithm value), thereby improves the easiness that compares and understand.
In many-valued zone, can carry out multidimensional relatively by comparison match.Described result can show in 2-dimension chart or other visual displays subsequently.
Priority can be shown in the Y-axle and urgent degree can be shown in the X-axle.The 2 dimension charts that produced can be used for visually discerning similar tissue.
Allow like this to organize based on priority and policy criteria tissue, discern strategic normal structure based on urgency.
Above-mentioned chart can further be strengthened by the size that the third dimension is shown as chart point, the value of the radius of wherein said chart point or Regional Representative's population value coupling M or its dependent variable.
System can provide the automatic software feedback mechanism, can be based on the currency of the metadata of Card with the indicator of employed Card in guaranteeing to organize and change.
Indicator in the Card of entity can be enabled according to the current metadata of entity, or is under an embargo according to the current metadata of entity.
An example of this feedback mechanism can be expressed as the function f that is moved on the Card metadata.The Card metadata can be expressed as vectorial V (f), and this vector can comprise the KPI, the KSI that are used for Card and the value of KTI.These are the subclass of the bigger set of indicator V.Described indicator (with relevant knowledge) can be worked or not work according to current V value.
V
(t)＝f(V(
t-1)).
F can be the conditional matrix of type:
IF?Condition?THEN?Enable/Disable?vj
For example:
IF?V
i＞6?THEN?Enable?v
j
Invention described herein and system are with the feedback of the quality management of this method that is called examination planning work (Plan-Do-Check-Act) and improve one's methods and combine with study in Knowledge Management System and the additional step that obtains the experience of learning.
Therefore, may provide a kind of purpose be make that tissue can come to develop fast with effectively by visiting directly relevant with particular case with its target information, the system of standard inspection and study, and purpose is provided is the tissue that makes any scale, even just crossed over the tissue of entitlement, management and location, target transition for the action system.Additionally, when described system is embodied as software program and is supported by suitable management process, a kind of method of determining attainable strategy and policy is provided, and effectively realizes strategy and policy, and the tissue of any scale is effectively realized and output.Further, the work that has on the network that helps to organize or to organize combines with the goal set that continues.Simultaneously, described system allows the system that obtains and effectively gathers in the crops and make and can reuse institute by on the network of tissue or tissue other people and gain knowledge from the study of experience.Also may systematically obtain historical and employee's experience, also be obtainable in relevant with its position or the work like this professional knowledge replacement afterwards.
By use to instrument, for example obtain the process of the reusable Card of Warning Mark, inventory and the study of support position, may increase or set up ability by making tissue reuse its experience, ability and skill, especially when lacking the management amount and be a problem.
By obtaining the knowledge that is associated with strategy of organizing or target, can guarantee that target that described knowledge is supported with respect to knowledge has carried out filtering and by meta-tag (meta-tagged) and " by filing ".The result is the remarkable improvement of the whole process of realized knowledge creating, obtaining, explore and reuse.Further, the retrieval of user when running into specific objective accelerated.
Further advantage of the present invention provides effective method, is used for the knowledge of search engine and data base querying to produce metadata according to indicator or a plurality of indicator with retrieval, thereby retrieves significant and information that paid close attention to, produces metadata.At this on the one hand, search criterion lies in the system state, and can be used to reduce the quantity of information of retrieval, thereby improves the relevance and the quality of the information of retrieval, thereby eliminates incoherent information and concentrate on the information of being correlated with.The result is, reduction is to the needs of intelligent searching engine, or search engine can by use suitable and organizational goal (KPI), transition process (KTI) and culture, filtration that viewpoint is relevant with numerical value (KSI) with information with label and more effective basically.Further, using metadata is to be used to select to organize with check criteria and effective basis relatively.
Additionally, can reuse and balance with the investment of target of reflection entity,, and during the course entity be paid close attention to the target of entity with tissue and visit knowledge to the development indicator.Therefore, the investment of development indicator can be used to reduce search and inquire about required expending, and allows the more effective commercial interest inlet of development.Link between the indicator set that is used to manage and search for was not carried out in the past, because quantitative commercial ability (development indicator) and quantitatively information management (being used for search) are considered to criterion separately and use software program separately.
Simultaneously, allow to measure the process that changes and change, thereby the result is to allow the process of conversion is managed.Also may between a tissue or a plurality of tissue, make plan, Warning Mark and switch process systematization to special knowledge, continue improve, share and utilize again by little or big group.
Although the process that changes and change is dynamic, still may provides a kind of method that management system is concentrated in response to the development of the system of measuring and develop.
About the original text knowledge of retrieval and the special knowledge that needs,, when composition or purpose, then has potential advantage when organizations and individuals have similar situation.Owing to may reuse identical indicator in a plurality of entities, the knowledge of being created and being stored in the knowledge base by the user of indicator in the environment of an entity can be by the user capture of the identical indicator in the environment of another entity.Described knowledge can be accessed according to the mode of the link of automatic foundation.
Afterwards, feasible easier to the use of message indicator, therefore can realize that the inventory that comprises knowledge is embedded in the Card system, described inventory is the rich store of information.
Only at least one embodiment of the present invention is described in conjunction with the accompanying drawings below with way of example, wherein:
Fig. 1 (a) and (b) be the structural drawing of supporting the equipment of embodiments of the invention;
Fig. 2 is the screenshot capture that Web portal shows the web browser of Card that passes through by the equipment support of Fig. 1;
Fig. 3 is the structural drawing of zone of interest;
Fig. 4 is the structural drawing that is converted to the disaggregated classification of target;
Fig. 5 is the relatively screenshot capture of screen of entity (entity);
Being used to when Fig. 6 is definition KTI provides the screenshot capture of the configuration screen of knowledge and special knowledge;
Fig. 7 is process DNA and its structural drawing of reusing;
Fig. 8 is the screenshot capture of webpage, work that all users that described webpage allows the user to check to be stored with user's name by system are to be finished and relevant analysis or explain document;
Fig. 9 is the screenshot capture of webpage, and described webpage allows the user to check all users work to be finished of being stored with user's name by system;
Figure 10 is the screenshot capture that is used for the online investigation of definite KSI;
Figure 11 is the screenshot capture of the drop-down menu that uses with the Card of Fig. 2;
Figure 12 is the screenshot capture of optional KTI data input form;
Figure 13 is the screenshot capture of template establishment screen;
Figure 14 is the screenshot capture of template establishment screen that is used to create the KTI template of Figure 13;
Figure 15 is the screenshot capture of the template finished;
Figure 16 is the screenshot capture that is entered the mouth by the Card that the improved plan of Figure 15 or template produce;
Figure 17 is the Card structure combining figure of various management feedback methods and Fig. 2;
Figure 18 (a) to (c) is the structural drawing of the network system that is used for the equipment of Fig. 1;
Figure 19 is the screenshot capture of the Card that changes in response to system change of Fig. 2;
Figure 20 is the screenshot capture of the Card in continuous month; With
Figure 21 is the screenshot capture of navigation menu.
In following whole description, identical Reference numeral is used to represent identical part.
With reference to figure 1 (a), hardware construction 100 comprises client terminal 102, and computing machine for example is as personal computer (PC).Described PC102 is used for the network enabled browser application, for example the microsoft network browser.
Described PC102 and for example Wide Area Network (WAN) link to each other as the Internet 104.Remote server 106, for example any server suitable and that can store and operate local data base also links to each other with the Internet 104.Server 106 support application programs, in this example, described application program is used the software " websphere " of IBM Corporation and the software inlet function in " domino ", and provides corresponding webpage to client terminal 102.
Simple and clear for what describe, briefly describe the simple structure (Fig. 1 (b)) of server 106, but it should be appreciated by those skilled in the art that the added complexity of not describing server 106 at this.But for purposes of the invention, its added complexity is not directly related with description of the invention.
Server 106 comprises processing unit 108, microprocessor for example, and described processing unit links to each other with volatile memory 112 (for example random-access memory (ram)) with nonvolatile memory 110 (for example ROM (read-only memory) (ROM)).Processing unit 108 also links to each other with non-volatile memory device, but the hard disk drive of the software of stored data base 114 and associated for example application program for example.Processing unit 108 also links to each other with second input equipment of first input equipment of for example keyboard 116 with for example mouse 118.For example the output device of visual display unit (VDU) 120 also links to each other with processing unit 108.Communication interface 122 also is provided, and described interface also links to each other with processing unit 108 and is used to allow PC102 to pass through the Internet 104 to communicate by letter with server 106.
The structure of PC102 and server 106 are similar, but the processing power of server 106 is better than PC102.The PC102 support can show the graphic user interface (GUI) of Card 210 (Fig. 2), and described Card (scorecard) representative can be measured the purpose of the entity (entity) of form.
At this on the one hand, the special knowledge that embeds in the Card is organized and is configured to zone of interest (Fig. 3).It at the top of Fig. 3 the frame that the name of representative entity is called " entity 1 " 301.It is down the frame of the viewpoint of the high-rise target 302 of representative, it is a frame of representing the critical success factor of bottom target 303 down, and it arranges the associated indicator that is used for complete critical success factor 304 of " definition ", " culture " by name, " process ", " experience " and " application " down.
With reference to figure 4, the purpose level of presentation-entity 1 once more, and shown that the risk management purpose of entity is subdivided into high-rise target 401, low layer target 402 and indicator 403.The crucial turn indicator (KTI) of low layer target shown in Figure 3 or critical success factor " time limit (maturity) " is measured the process of time limit target by the little step of segmentation target for measuring in " definition ", " culture ", " process ", " experience " and " application " zone.For example the figure shows, big purpose, transformation or the change process of zone of interest can be subdivided into little performing step.Software described herein and equipment are convenient to segment and to the management of the realization that changes or change.
In the situation of risk management, Card is represented and the corresponding zone of interest of the purpose of entity.When zone of interest is relevant with risk management, be provided for the simple basis (metadata is set) of the entity profile of risk management.
Usually, zone of interest provides the basis that analogous tissue is made up for standard inspection, knowledge sharing and study.In this case, based on active user's metadata with by the metadata of Card and the defined entity 1 of relevant knowledge, obtain list of entities 204.
Zone of interest has surmounted one group of KPI, and this KPI is that government department is used for KTI and KSI representative basis relatively, and described KTI and KSI provide the process of carrying out and carried out the culture of described process and the understanding of tissue.
The application can be used for discerning by the target (KPI) that is complementary, change one's plans (KTI), culture (KSI) linked together etc. and the tissue of latent learning or cooperative cooperating.Because native system can application target layer decision user want what is seen, so all processes are transparent to the user.
Clear and the concentrated significantly improved basis that provides the throughput rate of tissue of zone of interest.Keep the purpose or the target of coupling, understand the positive culture how described target realized and realized the cooperation of target jointly, coordinated is provided.
The individual may experience so-called lucky coincidence.Believe a people will be lucky be proved to be certainly with target clearly, positive attitude and allow other people " make lucky generation " be mutually related.By team or tissue being concentrated on common target (KPI), changing one's plans (KTI) and positive culture/attitude (KSI), and with corresponding KPI, KTI and KSI individual and team and other people and team are associated, system can make team have good luck in organized layer.This is because supporting tissue of system pays close attention to target clearly, is complementary with the plan that changes and develops positive culture.
With reference to figure 2, Card 210 is that the tabulation of data shows that described in this example demonstration comprises traffic lights or the color code according to the data of specific formulation.Card 210 can be conducted interviews by Web portal or the worktable supported by server 106 by the user of terminal 102.The user of terminal 102 is usually in the webpage input URL from password login back to inlet or the link that utilize.Screen can be directly pointed in this link, or has the leading boat of the customization menu of graphical menu.Card 210 shows time dependent indicator, and comprise have KTI201, the indicator of KSI202 and KPI203.
KTI201 is the indicator or the measurement of the variation supported by relevant inventory and knowledge, and KSI202 is the measurement of the viewpoint that produced by investigation, and KPI203 is commonly referred to the crucial measurement of carrying out indicator or KPI.Be expressed as expenditure at this KPI.In this explanation, KPI is indicator or the measurement that is different from KTI and KSI.
For KTI, exemplary data type structure is:
Below:
" | " expression " or " (be labeled as separation and (disjoint sum))
"+" expression " with " (being labeled as cartesian product)
" X tabulation " expression is arranged in order has 0 or the element of the type X of multielement more.
Definition KTI data type is:
Responsibility+description+list of steps+the lists of links of KTI=name+should bear
{ description links with the URL relevant with this KTI with list of steps for name, person liable's name }
Responsibility+description+inventory+the lists of links of step=abbreviation+color+should bear
{ being called for short [enough short usually so that title can in the cell of Card, show fully], color, description, the inventory of person liable and step criterion, and the URL list of links relevant } with this step
Inspection=satisfaction+lists of links
{ each satisfaction can have its oneself URL lists of links }
Link=individual/association/user | the URL| knowledge base | the study source | put into practice group
{ link can be knowledge, study source or the online group that puts into practice that produces for people, system }
In this example, Card 210 is corresponding to first entity, and " entity 1 ", and fetch selection by the chain of clicking first entity, thus the Card of display entity 1.KPI, KTI and KSI are that the zone of interest of basis viewpoint 205, CSF206 and indicator 207 is in this example organized, viewpoint 205 shows that (although color is invisible in the accompanying drawing) is the dark blue colo(u)r streak in the Card, CSF206 is shown as the grey lines in the Card, and indicator 207 is shown as white and the colour cell in the Card.Can select entity by the layer (or tabulation) of clicking entity 204.The knowledge relevant with selected indicator is determined to link, described indicator comprises the selective color code of indicator status and indicator, the described lower-left sash that is linked at the inlet that is designated analysis/study 208 and to be designated in the bottom right sash of inlet of work/study 209 be addressable.The information sources that obtain from sash 208 and 209 can be before the user input, leading subscriber input or from knowledge base.
Though this screenshot capture has shown the use of the software that is used for the risk management Card, the same software with different zone of interest can be used for for example supporting the efficiency management relevant with process improvement software.
From then on main screen, the user can:
● click in a plurality of buttons 211 one to select to show different Card.Fig. 2 has shown the concrete condition of the Card that current entity is compared with other entities.
● click and relevant the linking of current entity of using KPI, KTI or KSI.
● right click KTI201, KSI202 or KPI203, with the visit knowledge relevant with KTI.Figure 11 has shown the menus at different levels that produced.
● these contents of menus can be browsed or define to leading subscriber by selecting attribute menu 1108.Fig. 6 has shown the webpage screen of these attributes that are used to browse and edit KTI.
● the user can turn back to leading boat menu by button click 211, the menu that should leadingly navigate provides has the button of link with the different interfaces of visit information, comprise the link that shows the difference classification interface of relevant knowledge base to the user in knowledge base, described relevant knowledge base comprises " my all working " screen (Fig. 8) and " all working and analysis " screen (Fig. 9).
● for to indicator input data, the user can use simple data input form to come button click 212 with new data more.Fig. 2 has shown the form of shown KTI risk 1.
● from leading boat menu, leading subscriber also can select the improvement plan module to create as Figure 13 and Card template shown in Figure 14, or fill in existing as shown in figure 15 template and create Card automatically according to the plate of mold filling shown in Figure 16.
Control by the security permission of system user in the list of entities shown in the choice box 204.Leading subscriber can be seen more entity and their Card, and can be watched according to their security permission by other users.Different users can see different indicators, knowledge and other information.
Webpage inlet or worktable are dynamic, because the definition of sash 208 and 209 (parameter) can be changed by user or leading subscriber, thereby allow to show different knowledge, for example personnel, study, link and resources material in sash 208 and 209.Preferably realize by the software in the general webpage entrance system that uses IBMwebsphere for example.
The entity that shows in entity selection frame 204 can be set as based on metadata or entity 1 and/or come selected with the indicator data of the user-dependent entity of system.
Card as shown in Figure 2 can be used to show the state of risk management processes, and described risk management processes works in the ERP system of similar SAP or workflow system.
In this case:
● KTI can be manually or is produced performance level with display standard process (being risk management in this example) automatically.
● from ERP or workflow system, produce KPI automatically to show the result's who is produced degree, for example item number in the moment of the transmission speed of average point-to-point, the averaging time in the particular procedure step, workflow or the required cost in this example.
● can also write down the KSI of the party's who is used for measuring process viewpoint.
By described system obtain to be used to define, culture, process, experience and/or use 207 KTI.
Shown in the system process instruction and standard and the relevant knowledge that are used for using best risk management policy, define at KTI, KPI and KSI.Content in these indicators and the knowledge has comprised the special knowledge of global expert body.When the user uses described system, can effectively visit and the knowledge of application combination and professional's special knowledge.
With reference to figure 6, in order to obtain risk management knowledge and special knowledge, leading subscriber can be selected the attributes section in the drop-down menu shown in Figure 11, or the button 214 among click Fig. 2 is with display web page form 600.Fig. 6 has shown an interface, and wherein leading subscriber can define KTI, and the user of system can visit the knowledge relevant with described KTI.KTI relates to pointer information 601 and knowledge 602 to comprise process DNA 603, hereinafter describes the character of described process DNA603 in detail.The supvr can define short text label 604, inventory 605, URL relevant with each color coding step among the KTI and link 606 and affiliated person 607.Link 606 can be produced when using system record analysis, the working and learning (this step is an experience) by the user of system, by leading subscriber or expert manually input to share its knowledge, perhaps by using the metadata relevant to produce with the search engine of retrieving relevant knowledge or other programs with indicator.Simple example is the title of indicator and the metadata that zone of interest is used as search engine.
Web page form shown in Fig. 6 has been used to obtain the part of the risk management special knowledge main body among the KTI.This risk management webpage inlet combines the fragment of special knowledge of form of many this structures so that complete plan to be provided.
Make in this way, the user can acquire knowledge, for example definition, search-engine results, webpage/the Internet link, online training course, the schedule of dependent event, related personnel's related details.
These resources are stored according to its KPI/KTI/KSI that is correlated with, and in its required environment by using menu shown in Figure 11 or sash 208 and 209 shown in Figure 2 to obtain these resources.
When leading subscriber or user have finished when being used to define the described of KPI, KTI, KSI and the relevant knowledge form similar with other, the user can visit available when needed being used at an easy rate by the Card among Fig. 2 210 and improve the information of their risk management, like this can be by using this system " immediately " visit information.
Turn back to Figure 11, can activate drop-down menu 1101 by the right button of clicking the mouse on the KTI in the risk management Card.This drop-down menu has shown color-coded step with suitable color 1102.The clauses and subclauses of having checked or having finished are by check box 1103 expressions of tape label.Can finish by selecting not verified check box 1104 that the inventory clauses and subclauses are labeled as.Menu selection triangle 1105 marks be can click, the drop-down menu 1106 of cascade and relevant web page interlinkage 1107 are used to show with the menu option that shows cascade.Can comprise Email, instant message and phone by many methods, visit and related details 1108 with personnel of relevant special knowledge.
This system provides the inquiry module based on webpage (Figure 10), and/or from the equipment of other software systems and database retrieval investigation result.In order to use this inquiry module, leading subscriber has defined the problem that the user need answer, relevant key is investigated the weighting of each problem of indicator (KSI) and each KSI.The user provides input to import the response by the defined problem of leading subscriber to web page form then.The evaluation inquiry table (ratingscale) 1001 that problem 1002 is provided to the user is to respond by clicking the investigation that suitable selector button 1003 provides them.The response sets of problem being made by one or more respondents is together with calculating K SI value, and described KSI value is made into traffic lights (showing with coloured form) subsequently and is displayed in the Card of those entities.In this case, investigation is used by entity 1, entity 2 and entity 3, is all display result of all three entities like this, as shown in Figure 5.
With reference to figure 5, the Card that compare different entities with from different entities, learn, the user needs button click 212.Fig. 5 has shown to be the identical resulting Card of entity, " entity 1 " as shown in Figure 2, but the indicator 501 of this time more different entities 502 (i.e. " entity 2 " and " entity 3 "), rather than at the different time sections comparison indicator.
Because the expert can be subdivided into useful small pieces with their special knowledge effectively by using said method, so their knowledge can be reused by others.Like this, by sharing the risk management Card of the process of representing the entity relevant with the purpose of risk management, the supvr of different entities is standard inspection and study mutually.Inlet screen shown in the use, entity can compare its process of finishing risk management in this example.Traffic lights KTI culture with grey box 503 each entity of identification.A plurality of entities are shared its experience 504 and its work program, are learnt 505.The special knowledge that is used to define KTI is used as effective knowledge filtrator, provides its information that needs expressing their concrete needs with the user to Web portal, thereby understands and finish risk management.
From leading boat menu shown in Figure 21, the user can select various buttons to check the different views of Card 2101 or system knowledge base, comprises showing the work 2103 similar to the screen of Fig. 8, the analysis 2104 similar to the screen of Fig. 9 and the view of learning.The user by clicking inlet sash or the webpage of link, to visit various selection and by that using system was produced and the knowledge classification relevant with system, some in the described system can be visited by button 805.Webpage among Fig. 8 has shown " my work " view for personal user 801, and described view has been gathered all working of the validated user relevant with any entity 802, or comprises the zone of interest of the indicators that each work 803 is relevant.These work are arranged by the mode of conveniently watching, and have shown state and other brief information of every work.Every work and further web page interlinkage allow the user to browse in detail or change its state.
Can visit various other screens by button 905.Web displaying among Fig. 9 personal user 901 the view of " all working and analysis ", (in any entity) all working and analysis that described view has gathered that this validated user has the right to check, these work with analyze the form that has shown any entity 902 or comprised the zone of interest of every relevant indicator 903.These work and analysis are arranged by the mode of conveniently watching, and have shown other brief information of user or person liable 904 and every work.Every work and analyzing and further web page interlinkage, the permission user browses in detail or changes its state.
Return the Card webpage inlet that user shown in Figure 2 can visit from leading boat menu shown in Figure 21, the user also can select from Card webpage inlet input data.By clicking button shown in Figure 2 212, the user is chosen as selected KPI, KTI or KSI hand input-data.Figure 12 has shown the interface that is used for manually importing to indicator 1201 data.Described form provides the data input area of some times, is month 1201 in this example.Drop-down table 1202 has shown possible step value.The user selects the step value from the drop-down table of obtainable value 1203.
The value of KTI all can be made as manually by the judgement of automatic IT link according to the user in system at any time, or is made as automatically according to status of processes.For example, the emergency in ERP risk management workflow system, discerned of red expression with risk.Blueness is illustrated in the risk management workflow risk and has been marked as and alleviates.
From the leading boat menu of system shown in Figure 21, the user can select the Work List of checking that the individual will do by clicking all I work link 2103.Fig. 8 has shown the webpage that is shown by such link.The user can visit various different choice and knowledge classification that produced by using system and relevant with system by the sash of click inlet or the webpage of link, and the some of them system is by button 805 visits.Webpage shown in Figure 8 has shown " my work " view for personal user 801, and described view has been gathered all working of the validated user relevant with any entity 802, or comprises the zone of interest of the indicator relevant with each work 803.These work are arranged by the mode of conveniently watching, and have shown state and other brief information of every work.Every work and further web page interlinkage allow the user to browse in detail or change its state.
With reference to figure 9, the user can visit the various selection that produced by using system and relevant with system and the classification of knowledge by the sash of clicking inlet or the webpage that is linked, and the some of them system is by button 905 visits.Webpage among Fig. 9 has shown the view of " all working and analysis " for personal user 901, described view has been gathered all working and the analysis that validated user has the right to check (in any entity), these work with analyze the form that has shown any entity 902 or comprised the zone of interest of the indicator that each entity 903 is relevant.These work and analysis are arranged by the mode of conveniently watching, and have shown other brief information of user or person liable 904 and every work.Every work and analyzing and further web page interlinkage, the permission user browses in detail or changes its state.
The risk management indicator is kept in the storehouse by different leading subscribers, and combined to support the zone of interest shown in Fig. 2 and Fig. 3 in template.The Card that identical method is used to set up service improvement program and is used for local NGO in following example.
From leading boat menu shown in Figure 21, leading subscriber can select drawing template establishment link 2102 to check inlet shown in Figure 13.The user can edit an existing template or create new template by clicking 1305.Shown in inlet in, template of leading subscriber definition is used for obtaining a plurality of indicators definition of reusing in template.This template is defined within the mass part 1301.This template can be defined as using the language relevant with the purpose of entity 1302.The workflow of each part of template is finished and can be selected to use KTI or progressively measure 1303, and the details of progressively measuring can define by filling in zone 1304 in this case.As noted, this template makes the user can set up effective service improvement program.
With reference to Figure 14, by the details of leading subscriber definition indicator.In this case, definition self-assessment KTI 1401 evaluates the degree that it has correctly been finished template and has set up the quality services improvement plan to allow the user.The user of this system can check that the improvement plan of the webpage similar to Figure 15 inlet is tabulated by button click 1403 and select to create service improvement program.User's button click is to create improvement plan 1503 subsequently.
After in a single day Figure 15 is defined, to user's indicating template of filling in template.Be shown as the part of user interface now to the user by the parameter that the founder imported of template.Template to the user provided herein is an improvement plan.1001 are illustrated in the title of defined template in the template definition.How 1002 parts that are illustrated in the improvement plan are finished.
In this example, the user fills in based on the template of form web page or inlet with the definition improvement plan.The text data zone of being imported in the template provides the language of the employed form of this service improvement program.In this case, title is the CPA that means " understand and carry out assessment ", and has pointed out the purpose of this template to user 1501.Can also define user's name and security permission by finishing service improvement program 1502.
In case finish, service improvement program then defines zone of interest, and presents to user option to create Card.By button click, the user can see the Card webpage inlet similar to Figure 16.
Figure 16 shows that the template that the improvement plan of Figure 15 is to use above-mentioned Figure 13 and 14 to create is created by the Card that improvement plan the produced inlet of being filled in Figure 15.Plan residing entity and be marked as organization unit or Card 1601.Sash additional in the inlet 1602 and 1603 has shown the relevant knowledge relevant with selected Card, because there is not selector marker.
This system and quality management feedback management process are together used, and make that indicator is checked regularly, execution work and being stored in the system.With reference to Figure 17, the purpose of entity is converted to the Card of being supported by director (coaching) 1,702 1701, wherein this system provides the director and by the basis of the dialogue of the structure between the Conrad, described system comprises and the feedback procedure 1703 of application plan inspection work (plan-do-check-act) or other known method for quality control, with with learning through experience and write down the step of being learned and update, management can promote to improve 1704 and the study of tissue effectively.Other feedback method comprises that plan checks that work, plan study and work, examination planning work and plan finish assessment, more than all methods all at management domain especially quality management with update in the field known.
With reference to Figure 18, shown in risk management and the service improvement program example in, special knowledge is encoded and preserves with again as template, Card, KPI, KTI, KSI.Like this, this system can visit the special knowledge in the risk management by for example Card inlet.
The user shares the special knowledge as the combination of indicator and knowledge, is also referred to as process DNA.Webpage inlet shown in the use, it is point-to-point that the user can pass through the identical mode of the system with similar Napster work on hub (for example file server of group) 1801, the Internet 1802, or the network by hub in an identical manner, visit with shared network in knowledge, for example major company uses Lotus Domino visit copy data as the personal user between the server of part.Like this, the main body of risk management special knowledge or process DNA are available for user D1804, produce by user A1805, user B1808 and user C1807, and be available for the user.
The risk management special knowledge of this inlet can be on-line system and uses, and described system can be shared by in-house department or a plurality of tissue.Accordingly, point-to-point operation can be used by unique user, to share its special knowledge.
From user's viewpoint, the webpage inlet screen that Fig. 2 shows is identical, but the tissue that shows in selecting sash 204 can be had by the different user of different computing machines, and described computing machine is connected by point-to-point network as shown in figure 18.
Below the highlighted demonstration option of visit data how, this is very important for the application that connects expert and user's software in knowledge sharing group.
When using point-to-point structure 1802, Any user can be selected directly by the Internet or network and shared its risk management Card of any other user.The user can be with the hope of its content shared by Email or by notifying other users to webpage input electronic request or additive method.
In the risk management Card, the owner of entity 2 (or responsible official) has selected to share its Card with the owner of entity 1, so the owner of entity 1 can check the Card of entity 2, as shown in Figure 2.
Ask to visit other Card, the owner of entity 1 has and comprises several selections of using Email.When the owner of entity 1 knows existing of entity 2, they do not know the existence of entity 3, entity 3 (using following purpose cluster method) is identified as the suitable tissue that is used for standard inspection and study and the owner of its title to entity 1 shown up to system.
When the owner of entity 1 attempts the Card of access entity 2 for the first time, give them option, share their Card with request with the usefulness person of having of entity 3.They select to ask the usefulness person of having with entity 3 to share its Card.The owner of entity 3 is apprised of entity 1 and wishes shared and accept to share.The Card of entity 3 can be by owner's visit of entity 1 then.It (is not the Card of only sharing entity 3 that the owner of entity 3 selects to share mutually, but can not check the Card of entity 1), and select to share fully (opposite with only more shared indicators, select to share, rather than select) by post, function or other standards with all users of entity 1.
Refer again to Figure 18, entity 1 is known the existence of entity 2, this is because entity 1 and entity 2 all insert a hub, described hub provides the center registration to the profile of metadata, described metadata is by the definition zone of interest, and the Card, KPI, KTI, the KSI that therefore define the purpose of registering entities form.The user of hub or subscriber check organizational information by the hub access criteria subsequently, are depicted as three users and linking by 1802 central hub of representing.
By hub with by being connected of other hubs shown in 1803, the profile of the metadata of other entities that are connected with hub is available for entity 1.
Based on the match condition of metadata profile, standard inspection tissue is available for the owner of entity 1.This coupling can be set at multiple known statistical method by leading subscriber and calculate.The simplest, the method that entity 3 is discerned in known being used to is square at least, and the quadratic sum of the difference between the indicator value of normalization by calculating each entity and weighting is calculated.Be dual weighting in this case, wherein each indicator all is normalized to relative value between 0 to 1 (according to the function as the defined attribute of each indicator), and has the importance and the priority of user definition weighting.In this case, the owner of entity 1 selects once only to discern a best match-on criterion inspection tissue.(more tissue if desired then has the system of more complicated function, allow the user according to each importance and the bivariate table of the coupling of the indicator of urgent degree in check the webpage that shows potential standard inspection tissue).
With reference to Figure 19, Figure 19 shows that the enter the mouth software of highlighted display packing of webpage, the content that wherein enters the mouth depends on the content by Card 1910 definition.The definition of Card 1910 is according to user-defined formula, as KPI, KTI, change when KSI reaches threshold value.Particularly, Card shows high-rise target 1905, low layer target 1906 and indicator 1907, and described indicator shows conditionally based on the value of before situation, state or Card.Can select the tabulation 1904 of entity according to the value of current definition and state or Card.Depend on state with selected indicator or shown entity is relevant in 1908 and 1909 knowledge as entity represented in Card 1910.
Figure 19 has shown static screenshot capture, and the content response of inlet changes in time in the change of system.Only shown simple description among Figure 20 to the Card of July, August And September.
The system that enables the culture and the KTI of process allow they in August measured before, KTI be defined in be rated as July initiation layer or grade.Before system enabled KTI with experience measured from September and application automatically, the KTI of culture and process need be at Ad Hoc layer.Like this, this system helps the user to pay close attention to important thing based on the expert's of definition template the experience and the indicator of definition Card.
Except definition is used to enable the condition of KPI, KTI and KSI, system also provides beginning condition and time delay.As a result, below indication is converted to Card effectively:
In January, in May, begin and enable one or two risk KTI, risk 1 and risk 2 by discerning one or two crucial known task.
In February, based on Card the target of finishing risk management is carried out formalization June, and enable target 1KTI and by enabling to spend the cost that KPI begins to measure per season.
In March, enable to discern KTI, the condition according to definition enables other KTI subsequently.The condition that is used to start culture, process, experience and application KTI is all represented with readable form, and is as follows:
Provide an example of the example formula of above-mentioned functions f:
IF?Definition(t)＞＝Initial?THEN?Turn?On?Culture?and?Process
IF(Culture(t)＞＝Ad?Hoc?AND?Process(t)＞＝Ad?Hoc?THEN(Enable?Experience?and?Enable?Application)
These definition relevant with indicator also can indicator or process DNA combination the time be reused when being saved and reusing during combined, preservation.For simplicity, when moving this indicator or process DNA by current system, the function of also finishing dealing with f is to start or to close the relevant information of indicator or process DNA.
The result who uses these conditions can see that the Card in July of indicator is labeled as 2001 in conjunction with Figure 20, and the Card in August of indicator is labeled as 2002, and the Card in September of indicator is labeled as 2003.
Method with reference to figure 7 summary using systems, webpage inlet software uses special knowledge, resource (website etc.) 708 and the personnel of being reflected by indicator and knowledge to share 710 with specific relevant special knowledge by group's cooperation of user's group, and described indicator is bonded in the pond in the so-called process DNA pond (pool) 707 that is connected with knowledge base 707 with knowledge.This process DNA pond is used for various delivery means bags 706, and each delivery means bag 706 all is developed to and uses the also template in reference process DNA pond 707.The set of delivery means bag capable of being combined provides process DNA stack 705, and described process DNA stack 705 provides organizing successful planning.User interface inlet 704 provides the user interface in process DNA stack 705, delivery means bag 706 and process DNA pond 707.The founder 703 of user 701, consultant 702 and the special knowledge that is used to reuse uses user's face 704 and system interactions.The group 711 of practice uses this system as approach to cooperation by inlet.Other aspects of the entrance system of various IT system interface 712 link resources 709, process DNA pond 707, process DNA stack 705 and delivery means bag 706 and data, information, knowledge, workflow and ERP system, network etc.
With reference to figure 2,5,6,8-16 and 19, system storage user's profile also provides the suitable mode of the representation of knowledge and the degree of depth of content for the user.
This system is by producing in conjunction with following mode and keeping its user profiles: user job, selection, search, the Email before following the tracks of, communicates by letter etc., and the obtainable private score card's of private score card metadata.System is according to its people's numerical value, target, preferred mode of learning and other parameters, based on its use and manual parameter of importing and problem response to system, store user's profile, learning style and their preferred language that described this user of problem response expression is a vision are English.Obtainable mode of learning is in the user preference of leading boat menu: the figured advantage of vision-have, the sense of hearing-uses sound be as main medium, the language of sensation-use feeling and experience, reality-language of use logic and analysis.
Optional embodiment of the present invention may be embodied as the computer program that is used for computer system, example is stored in the series of computation machine instruction in (for example disk, CD-ROM, ROM or fixing hard disk) or the embeddeding computer data-signal in the tangible data carrier (by the signal of tangible medium or wireless medium transmission, for example microwave or infrared ray).The instruction of this series of computation machine can be constructed all or part of of above-mentioned function, also can be stored in any memory device, and is that easily lose or non-volatile, for example semiconductor, magnet, optics or other memory devices in.
Claims (25)
1, a kind of organization management system comprises:
Input equipment;
The graphic user interface that when using, is used to show Card or other information representations; With
The processor that is connected with described graphic user interface with described input equipment; Wherein
Described Card comprises the expression of a plurality of indicators relevant with entity, described processor is in response to using described input equipment to select an indicator from described a plurality of indicators, visit to a plurality of selectable separating parts is provided, described separating part constitutes a basis, determines the state of described indicator based on this basis.
2, the system as claimed in claim 1, at least one in the wherein said selectable separating part is editable.
3, system as claimed in claim 1 or 2, definite basis of the state of wherein said indicator is an inventory.
4, the system as claimed in claim 1, the state of wherein said indicator is color-coded, the color of described indicator is corresponding to the state of described indicator.
5,,, can the additional information relevant with described data entries be conducted interviews wherein in response to selection to the data entries relevant with described indicator as the described system of above arbitrary claim.
6, as the described system of above arbitrary claim, wherein said indicator is crucial of carrying out in indicator (KPI), crucial turn indicator (KTI) or the crucial investigation indicator (KSI).
7, as the described system of above arbitrary claim, wherein relevant with described indicator information and/or described additional information are the methods of the environmental correclation in visit information source.
8, as the described system of above arbitrary claim, relation between other indicators in wherein said indicator and/or this indicator and the described a plurality of indicators or the information relevant with described indicator constitute metadata.
9, system as claimed in claim 8, the color of wherein said indicator constitutes described metadata.
10, as the described system of arbitrary claim in the claim 7 to 9, wherein said information source is a knowledge base.
11, as the described system of above arbitrary claim, at least one in wherein said a plurality of indicators is in response to another and change state at least in described a plurality of indicators.
12, a kind of content distribution system that is used to transmit the content relevant with profile, described system comprises the described profile that is used to receive the formation metadata, and the server that a plurality of available Card are analyzed, have in described a plurality of Card with the bigger as far as possible correlativity of described profile at least one with identification, many described a plurality of Card have a plurality of indicators and relative content separately; Wherein
Described server can be to the receiving terminal transmission relevant with described profile and at least a portion of described at least one the relevant content in described a plurality of Card.
13, system as claimed in claim 12, wherein said profile comprises more than first indicator, described server is used for coming computation of characteristic values by the many indicators separately according to many described more than first indicators and described a plurality of Card, and identification has at least one in described a plurality of Card with the bigger as far as possible correlativity of described profile.
14, as claim 12 or 13 described systems, the quadratic sum of the difference of at least one indicator of wherein said server by calculating described profile in described many described a plurality of Card each is calculated at least one in the described a plurality of indicators that have with the bigger as far as possible correlativity of described profile.
15, as the described system of arbitrary claim in the claim 12 to 14, wherein said first and second eigenwerts are by normalization.
16, a kind of method that is used for determining maximally related available content said method comprising the steps of:
Receive the profile that constitutes metadata;
Analyze a plurality of available Card and have in described a plurality of indicators with the bigger as far as possible correlativity of described profile at least one with identification, many described a plurality of Card have a plurality of indicators and relative content separately; With
To the receiving terminal transmission relevant and at least a portion of at least one the relevant content in described a plurality of Card with described profile.
17, be used to make computing machine to carry out the computer program device of the computer program code of method as claimed in claim 16 a kind of comprising.
18, computer program device as claimed in claim 17 is implemented in the computer-readable medium.
19, a kind of data slot that comprises corresponding to the data of at least a portion of data Layer, described data combine with other data corresponding at least a portion of this data Layer or another data Layer when using, to form at least a portion of new data Layer.
20, fragment as claimed in claim 19, wherein said data Layer is corresponding to zone of interest.
21,, wherein comprise at least one indicator and relative information with the corresponding described data of at least a portion of described data Layer as claim 19 or the described fragment of claim 20.
22, a kind of data Layer that comprises a plurality of data slots, wherein when utilizing predefined procedure that described a plurality of data slots are handled, at least one in described a plurality of data slots may be selected to be and comprise or get rid of processing.
23, data Layer as claimed in claim 22, at least one in wherein said a plurality of data slots is data slot as claimed in claim 19.
24, a kind of database of information that comprises a plurality of data slots as claimed in claim 19.
25, a kind of use that the data slot that comprises indicator and relative information is carried out, providing or as the basis of determining metadata, below being used for carrying out one of at least: statistical operation, search for, troop, relatively or to the selection of entity and/or information.
Applications Claiming Priority (5)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| GB0314440A GB0314440D0 (en) | 2003-06-20 | 2003-06-20 | System for facilitating management and organisational development processes |
| GB0314440.9 | 2003-06-20 | ||
| GB0324346.6 | 2003-10-17 | ||
| GB0324346A GB0324346D0 (en) | 2003-10-17 | 2003-10-17 | System for facilitating management and organisational development processes |
| PCT/GB2004/002627 WO2004114177A2 (en) | 2003-06-20 | 2004-06-21 | System for facilitating management and organisational development processes |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN1853186A true CN1853186A (en) | 2006-10-25 |
| CN1853186B CN1853186B (en) | 2014-01-29 |
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN200480023524.7A Active CN1853186B (en) | 2003-06-20 | 2004-06-21 | System for facilitating management and organisational development processes |
Country Status (2)
| Country | Link |
|---|---|
| CN (1) | CN1853186B (en) |
| GB (1) | GB0314440D0 (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103714114A (en) * | 2012-10-05 | 2014-04-09 | 成功要素股份有限公司 | Natural language metric condition alerts orchestration |
| CN109583591A (en) * | 2012-09-20 | 2019-04-05 | 伊夫维泽德公司 | Method and system for simplified knowledge engineering |
Family Cites Families (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| EP1128299A1 (en) * | 2000-02-25 | 2001-08-29 | Lehigh Valley Health Network | Monitoring, assessing, and improving performance of cost centers |
-
2003
- 2003-06-20 GB GB0314440A patent/GB0314440D0/en not_active Ceased
-
2004
- 2004-06-21 CN CN200480023524.7A patent/CN1853186B/en active Active
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109583591A (en) * | 2012-09-20 | 2019-04-05 | 伊夫维泽德公司 | Method and system for simplified knowledge engineering |
| CN103714114A (en) * | 2012-10-05 | 2014-04-09 | 成功要素股份有限公司 | Natural language metric condition alerts orchestration |
Also Published As
| Publication number | Publication date |
|---|---|
| GB0314440D0 (en) | 2003-07-23 |
| CN1853186B (en) | 2014-01-29 |
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