CN1853186B - System for facilitating management and organisational development processes - Google Patents
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Abstract
Business scorecard software provides management with traffic light displays to reflect strategy, objectives and targets. Typically, these systems focus on the Kaplan and Norton Balanced Scorecard and scorecarding of numbers. Search engines, knowledge retrieval systems and web portals use meta data to retrieve relevant information. The current invention provides a way to use the meta data inherent in an enhanced scorecard to enable focussed and efficient search and retrieval based on purpose or intent and thereby to create focussed purposeful web portals. Management expertise is the ability to achieve targets by implementing processes and developing appropriate climate and culture. The current invention provides a way to codify expertise and knowledge in relation to targets, process and culture as Process DNA, so that expertise can be captured and reused on-demand. Benefits include improved synergy across large organisational systems and increased likelihood of web portal users finding resources to support their intentions.
Description
Management and the organizational development of the type of the process of the present invention relates to for making for example to support that special knowledge is obtained, managed, transformation and/or ability being set up are convenient, make personnel and tissue can identify potential cooperation relation and by them with support cooperates knowledge sharing, the mode cooperating, take action, learn is organized system.
Be called the remarkable structure of " transformation " and the change of process and be the urgent needs of government's (to support service output) and company's strategy of supporting transformation and good Team Management.
Extensively think that challenge also is not exclusively to set up good strategy and policy concerning the CEO of both privately and publicly owned department, executor and supvr, and be effectively to pursue a policy and strategy.Individual can utilize the Work List relevant to specific project target to come management project or plan.Concerning many people's tissue, the limitation of complexity of management objectives and action maintain the ability of efficient cooperation, cooperation and output.The poor efficiency that inharmonic target and the action not cooperating cause has caused potential economic loss.Many major companies and governmental body are employed director.Many Intranet or network search engines and entrances of all using.
Even efficiency is low and efficiency is poor in little often organizing also, this is because the different personnel of different piece in tissue, by different direction work, badly like this can offset work each other, or under best-case, can not effectively support one another.Further, organizational structure and institutional network often repeat to make identical mistake owing to not learning through experience.At this on the one hand, a leading role or the people who fills a post have obtained important knowledge and experience, and when its leaving office or replacement, its knowledge is also left thereupon.
Search engine and knowledge search tool help to find needed information in the obtainable information creating for different objects in a large number of user from the Internet or so-called Intranet.But obtainable informational capacity is excessive, especially when there is no effective file system.
Meanwhile, when considering for example complicated process changing one's plans, may show at the very start the deficiency of available management talents such as managerial experience, ability and required skill.Really, lacking management talent is the larger restriction changing one's plans to great, comprises for example enforcement of E-Government.
According to a first aspect of the invention, provide a kind of organizational structure management system, comprising: input equipment; For show the graphic user interface that Card or other information represent and the processor being connected with graphic user interface with input equipment when using, wherein said Card comprises the expression of a plurality of indicators relevant to entity, described processor is in response to using described input equipment to select an indicator from described a plurality of indicators, access to a plurality of selectable separating parts is provided, described separating part forms a basis, determines the state of described indicator based on this basis.
At least one in described selectable separating part is editable.
Definite basis of the state of described indicator can be inventory.
The state of described indicator can be color-coded, and the color of indicator is corresponding to the state of described indicator.
In response to the selection of the data entries to relevant to described indicator, can the additional information relevant to described data entries be conducted interviews.
Described indicator can be crucial of carrying out in indicator (KPI), crucial turn indicator (KTI) or crucial investigation indicator (KSI).
The information relevant to described indicator and/or additional information can be the methods of the environmental correclation in visit information source.
Relation between described indicator and/or this indicator and other indicators in a plurality of indicators or the information relevant with described indicator can form metadata.
The color of described indicator can form metadata.
Information source can be knowledge base.
At least one in described a plurality of indicator can be in response at least another and the change state in a plurality of indicators.
According to a second aspect of the invention, provide a kind of for transmitting the content distribution system of the content relevant to profile, described system comprises the described profile that forms metadata for receiving, and the server that a plurality of available Card are analyzed, to identify at least one in described a plurality of Card with the correlativity larger as far as possible with described profile, many described a plurality of Card have a plurality of indicators and relative content separately; Wherein said server can be to the receiving terminal transmission relevant to described profile and at least a portion of described at least one the relevant content in described a plurality of Card.
Described profile can comprise more than first indicator, and described server is for by carry out computation of characteristic values according to many indicators separately of many described more than first indicators and described a plurality of Card, identify at least one in described a plurality of Card with the correlativity larger as far as possible with described profile.
Described server, by calculate the quadratic sum of difference of at least one indicator of described profile for each in described many described a plurality of Card, calculates at least one in described a plurality of indicators with the correlativity larger as far as possible with described profile.
Described the first and second eigenwerts can be normalized.
According to a third aspect of the invention we, provide a kind of for determining the method for maximally related available content, said method comprising the steps of: receive the profile that forms metadata; Analyze a plurality of available Card to identify at least one in described a plurality of indicators with the correlativity larger as far as possible with described profile, many described a plurality of Card have a plurality of indicators and relative content separately; With receiving terminal to relevant to described profile transmit with described a plurality of Card at least a portion of at least one relevant content.
According to a forth aspect of the invention, providing a kind of comprises for computing machine is carried out as the computer program device of the computer program code of front method as described according to a third aspect of the invention we.
Described computer program device can realize on computer-readable medium.
According to a fifth aspect of the invention, a kind of data slot comprising corresponding to the data of at least a portion of data Layer is provided, described in when using, data combine with other data of at least a portion corresponding to this data Layer or another data Layer, to form at least a portion of new data Layer.
Described data Layer can be corresponding to zone of interest.
The data corresponding with at least a portion of described data Layer can comprise at least one indicator and relative information.
According to a sixth aspect of the invention, provide a kind of data Layer that comprises a plurality of data slots, wherein, when utilizing predefined procedure to carry out described a plurality of data slots, at least one in described a plurality of data slots may be selected to be and comprise or get rid of processing.
At least one in described a plurality of data slot can be as front data slot as described according to a fifth aspect of the invention.
According to a seventh aspect of the invention, provide a kind of information bank comprising with a plurality of data slots according to a fifth aspect of the invention.
According to an eighth aspect of the invention, provide a kind of to the use that comprises that the data slot of indicator and relative information carries out, to provide or as the basis of determining metadata, for carry out following one of at least: statistical operation, search for, troop, selection relatively or to entity and/or information.
In description, word " comprises ", " comprising " (three people claim odd number) and " comprising " (minute word form) represent " comprising ", " comprising " (three people claim odd number) and " comprising " (minute word form) possible in the situation that, also represents " containing ", " containing " (three people claim odd number) and " containing " (dividing word form) suitable in the situation that.
At this, use following term and write a Chinese character in simplified form:
" target " is high-rise target, and target qualitatively for example, as " raising economic consequence ".
" critical success factor " (CFS), is sometimes referred to as " key results region " or " crucial execution area ", is middle level target, and target qualitatively for example, as " increase profit ".
" crucial (key) carries out indication " is (KPI) quantitative standard, for example: % profit=$ sales volume-($ selling cost/$ sales volume).
The crucial measuring state changing in indication (KTI)-process or transformation.
The outcome measurement of crucial investigation indication (KSI)-to investigation or questionnaire.
Generic term for KPI/KSI/KTI is to measure.
" viewpoint " is the classification of high-rise region or measurement, for example the comment of finance or consumption.
In known indicator, the destination layer on summit is called as " zone of interest ".Card is represented as the example of the set when front pointer relevant to policy, program, project or strategy of " zone of interest " exactly.A plurality of Card are for representing the execution of the identical zone of interest of a plurality of mechanisms.The layer of viewpoint/CSF/KPI is the example of zone of interest.Target/CSF/KPI is another example of zone of interest.In description, use the saying of " zone of interest ".Typically, use the example of viewpoint/critical success factor/crucial indicator.Described zone of interest can be equal to high-rise target/middle level target/bottom target.Should be appreciated that, the example using can exchange with any zone of interest.
For example, the current content in specific target or CSF or KTI definition zone of interest.
Wherein, when knowledge, safety and other attributes are associated with KPI, KSI or KTI, suppose that it also can be associated with target, viewpoint and CSF.
In the present invention, a key character is specific crucial indication (KPI) and crucial processing and the screen display that changes indication (KTI) carried out.
KPI can manually input, or is automatically calculated by computer system or sensor.The combination of KPI can obtain from the following workflow system with the management carried out and information management feature.
KPI can be calculated automatically by workflow system, its own route and management document, and each typical example of described document is as insurance claim or complaint.Can provide from thering is the combination of KPI of the workflow system acquisition of the management carried out and information management feature.
For the indication to changing is provided, the so-called crucial specific part that indication (KTI) can represent entity, for example time limit layer, and the color relevant to each layer, style, picture, audio or other sense organ codes of changing.In color-coded example, there is known traffic lights; The example of color code comprises layering, for example: red=low, yellow=in, green=height, blue=high; Or the layering of target, change or realization, for example: red=without plan, orange=planned, yellow=plan of not following the tracks of, green=plan of following the tracks of, blue=plan of having completed.
In the color-coded method of further strengthening, the layer of KTI in linearity or one (or 2-or n-) dimension data value sequence/array can be stored in database, spreadsheet or multi-dimensional database, and can the current state based on each KTI press color coding.
The state of this KTI can be carried out to measure with other and combine, sales volume for example, and can be recorded in 2 dimension arrays or Card to show, for example, the process that (row of the row of the array relevant from different KTI or the array relevant with the different time periods) carry out in time, or allow relatively, wherein said row can represent different mechanisms, position and budget and reality.
When showing, the given numerical value of described KTI can be word, numeral or symbol.
Word can be relevant to every one deck of defined KTI with inventory.The color code producing and word can show automatically in Card.
KTI can be based on differing from and being expressed as traffic lights between absolute value, target or prediction and actual value.
Input equipment, for example mouse, keyboard or programmable counter, can be for setting the color layers of KPI, and record color coding result together with the indication of described layer or the value of KTI.
The color layers of KPI can be set by manual methods.The method of manually setting KPI can be to select from the picklist of set of option or probable value, and each option or picklist are relevant to KTI value.The method of manually setting KTI can be the input that inventory is evaluated that user provides, and is calculated based on resulting evaluation by the system of KTI traffic lights.
The color layers of KPI can be set by the method for programming.The method of setting the programming of KPI can be based on computer data or input, for example according to the user in financial computing system or project management system, calculate the state of accreditation process, carrys out calculating K TI value.
The invention provides the method that obtains the project scheduling or strategy with electronic form, comprise the definition of the process of KTI and KPI and evaluation.While using KTI, the degree of finishing the work or working can be evaluated by the degree of selecting suitable layer or completing a job, for example: red=not start; Orange=to plan; Yellow=to have started not follow the tracks of; Green=to have started and followed the tracks of, and blue=complete.
The process of the project scheduling of obtaining can be by manual or programming assessment, to produce the Card of display items display state.Repeat assessment can produce the Card of the process trend that shows a period of time automatically.
The user with the predetermined layer of management concession, for example so-called " power user " or computer program can define for obtaining one or more templates of the plan of standard format, thereby obtain the special knowledge of transformation, policy execution or strategy execution in Warning Mark.
One or more templates can allow that the description of original text, problem and text are obtained to region and combine with the sequence of predetermined KPI, KTI, target, CSF or viewpoint.One or more templates can be provided for the method that obtains special knowledge and it can be used for other users.KTI can be used once, for example, assess whole development of projects, or reusable, for example, assess the time limit of a large amount of processes or customer relationship.
At least one template can be plan template.Plan template can comprise investigation definition.Therefore investigation can produce according to plan template.Therefore to effective application of plan template can be further by analysis, working and learning are associated and are improved with KSI (investigation result) in Card and other indicators.
Template can comprise the investigation of the definition that use, that obtain according to given template by the plan by all.Plan can define the investigation repeating.Investigation can comprise many problems.The result of investigation can be extracted in the KSI (crucial investigation is indicated) of the rear KPI that adds up to and/or be illustrated in as traffic lights the investigation here to obtain, expression in each investigation.KSI can show together with KTI with KPI in Card.Investigation result can be compared by for example browsing Card by respondent, tissue, group or individual.
Analysis, working and learning can be associated with KSI study, and analyze and/or work and can compare by entity.
User can see the personal work list that comprises its current uncompleted work.
User can assess all users' that classified by the zone of interest of for example target/CSF/KPI all working.To the assessment of all users' all working, should be safe.
Analysis can be text, document, demonstration, the spreadsheet that user inputs or program produces, and it has described basic reason, trend and observed result, experience and experience.
Work can be the definition to working routine, project, Work List, task, work or milestone, described working routine, project, Work List, task, work or milestone have one or more subtasks associated with it, and each in described subtask has specific responsible official and/or indicates its performance level and/or the workflow states of expenditure and/or expected profit.Work can comprise any one in the defined information of above-mentioned analysis.
Study can relate to learnt specific course or work or the analysis of the experience that obtains.
Analyze in time and can be associated with KTI, KSI, KPI or any other part of the zone of interest of entity.
The invention provides for example, method for work program, milestone and/or the workflow (step of finishing the work) that is associated are associated with KTI, KSI, KPI or any other part of the zone of interest of entity in time.
Courses taken can be together with work program, milestone record, and/or be associated with KTI, KSI, KPI or any other part of the zone of interest of entity in time.
Analysis, working and learning can for example, be associated with entity and/or pattern (budget and actual conditions).
Analysis, working and learning can be associated together, for example, analyze and can have work and/or the study being associated, or work can have analysis and/or the study being associated.
Each is analyzed, works and/or study can have specific owner.
The subtask of work or milestone also can have specific owner.
Analysis, working and learning can be associated with independent KTI or KPI, also can be associated with the Card of embodying a concentrated reflection of any part of KTI, KSI and/or KPI or zone of interest or entity.
For reflect the online talk that is generally used for the Internet news organization and company intranet process associated document discussion can with specific KPI, KSI, KTI, tissue or with analyze, work or study be associated.
Can produce the report of the KPI, the KTI that comprises former assessment value, KSI or investigation result, traffic lights, analysis or the work that comprise numerical value form.Executive summary report be can automatically produce and whole Card and corresponding knowledge summarized.
Each Card and KPI, KSI or KTI can have owner.User or user's group can be defined as by Card owner reader and the author of KPI, KSI or KTI data and/or analysis, working and learning.
In default situation, all Card, KPI, KSI, KTI, analysis, working and learning can be that all users are obtainable or all users are unavailable.Card owner can allow their Card of user's group access being associated with other Card.Described setting can be realized point-to-point use.
Card template can be defined by specific user's group.Card template can be used for hitting the target by further particular group of users.
A part for Card template can be only available for specific user.
Should be appreciated that the individual that above-mentioned security-related " user " or " users " represents to have name or position or both have.
KPI, KSI and KTI can be kept in storehouse to reuse in template definition and/or plan definition.
The sequence of KPI, KSI and KTI can divide into groups and preserve to reuse, and is included under target, CSF or viewpoint and divides into groups.The attribute of a template can remain valid to reuse in other templates.
Template can lockedly not change to repeat to continue to use described template.Also lockable plan is so that describedly plan can not change after approval and can only assess, for example, in order to upgrade Card.
KPI, KSI, KTI, target, viewpoint and/or CFS or Card device and the knowledge being associated with any part of the zone of interest of two or more Card all can be in conjunction with mixing Card to create.
Card can be viewed, or Card is searched for or has been defined as template or the Card of specific purpose or task.Can profile or metadata based on being defined by zone of interest carry out this type of search.
Profile is defined as the data of a group or a sequence or other set, described data can comprise the label as any part of indicator or entity title or zone of interest, also can comprise numerical value, described numerical value can comprise individual digit or data entry or a plurality of numeral or data entry, and described numeral or data entry can be sorted also and can not sort.
Profile also can convert any other form to for expressing the metadata for search engine and query facility.
But addressable knowledge is subject to the restriction of user security authority.
The knowledge relevant to one or more tissues can be accessed by the listed files in entrance, and it has sequenced one or more following content:
I) user's identification, for example name or position.
Ii) be user the personal content that produced by user, the content that for example all working and/or user learn.
Iii) organizational structure
Iv) any part of KPI, KSI or KTI or zone of interest or entity.
V) any part with individual, tissue, KPI, KSI or KTI or zone of interest or entity of other definition is associated feature or classification, described feature or classification can be defined by the user of system and/or project.
Vi) can comprise any, the some or all of learning styles about them, psychological profile, Preferred Language, numerical value, viewpoint, education degree and its private score card's metadata, individual object or task, imagination, use native system or other system history.Described profile can partly or entirely automatically be produced by system or input generation by user.
The system of it should be understood that can be used the data label of original metadata or template, plan, Card or indication, for example, to identify knowledge and object or the target to knowledge, the object of the knowledge in zone of interest or target by knowledge linking.User's object can be defined by any part of KPI, KSI or KTI or zone of interest.User can browse the knowledge relevant to certain content.
Should also be understood that the reference of above-mentioned " knowledge " is comprised to reference analysis, work and/or study.
Personnel can be measured by target/CSF/, viewpoint/CSF/ measures or other zone of interest are classified or by layer storage, make system can allow user that personnel are positioned by the knowledge of interest, speciality or specific area.
User can use input equipment to select, owner's name for example, and any part of template, plan, Card, CSF or KPI/KSI/KTI or zone of interest for example, following one or more for realizing:
A) to owner, send timely message
B) to owner, send Email
C) enter on owner
D) set up phone with owner or voice are connected
E) search relevant owner's information
F) browse the affiliated group of contact network, group and/or described owner.
User can be switched between ui language, keeps identical vision to show, for example Card simultaneously.Can select to show the version of system for content in the selected language of automatic conversion.
According to the matching degree of the Card of their selected entity or tissue, can select entity to carry out standard inspection, comparison and knowledge sharing.
Organize b with organize a mate (M) or similarity can be used any statistical relationship to calculate.
The statistical relationship using is at least poor square, uses following formula:
M＝√∑i(v
ai-v
bi)
2
Wherein Vai is the numerical value of ingredient I of organizing the vectorial V of a.
V is that the vector of profile is organized in representative, and it comprises indication, target, relevant knowledge, zone of interest and for making indication work or idle function any content of (other places are called function f).
For the continuity of result, value region and weighting district can be weighted, thereby make each region have fixing minimum and maximum value.Based on traffic lights or threshold value, making the normalized straightforward procedure of value region can be following mode, for example:
Redness=.2
Orange=.4
Yellow=.6
Green=.8
Blue=1
Or described normalization can be based on another kind of formula, and described formula produces the minimum and maximum value that can compare with KPI, KSI and KTI.
Further, the coupling of weighting can be worth V to each by the further standard according to its priority or degree of urgency
aibe weighted and calculate.Weighting regional value can be normalized between 0 and 1.
When needed weighting is the priority of the indicator based on two tissues, organize b to organizing the coupling Mp of the weighting based on priority of a to calculate as follows:
M
D＝√∑i(p
aiv
ai-P
biv
bi)
2
P wherein
aiand V
airespectively priority and the numerical value of composition I of organizing the vector V of a.
Similarly, the coupling compute of the weighting based on degree of urgency u is Mu
M
u＝√∑i(u
aiv
ai-u
biv
bi)
2
The result of the coupling of this weighting can be arranged in the list that is categorized as Mu or Mp in order, and described list approaches the tissue of a most by the tissue row the most close with organizing a in list.Alternatively, can be by linear dimension, wherein in representative, organize the distance between a and b 2 to represent the matching degree between these tissues.Described size can be adjusted (for example showing logarithm value), thereby improves the easiness that compares and understand.
In many-valued region, can carry out multidimensional comparison by comparison match.Described result can show subsequently in 2-dimension chart or other visual displays.
Priority can be shown in Y-axle and degree of urgency can be shown in X-axle.The 2 dimension charts that produce can be for visually identifying similar tissue.
Allow like this to organize based on priority and policy criteria tissue, based on urgency, carry out Strategy judgement normal structure.
Above-mentioned chart can further be strengthened by the third dimension being shown as to the size of chart point, the value of the radius of wherein said chart point or Regional Representative's population value coupling M or its dependent variable.
System can provide automatic software feedback mechanism, the currency of the metadata that the indicator of the Card of being used to guarantee in tissue can be based on Card and changing.
Indicator in the Card of entity can be enabled according to the current metadata of entity, or is prohibited according to the current metadata of entity.
An example of this feedback mechanism can be expressed as the function f moving in Card metadata.Card metadata can be expressed as vectorial V (f), and this vector can comprise KPI, KSI for Card and the value of KTI.These are the subset of the larger set of indicator V.Described indicator (with relevant knowledge) can be worked or not work according to current V value.
V
(t)＝f(V
(t-1)).
F can be the conditional matrix of type:
IFCondition?THEN?Enable/Disablevj
For example:
IF?V
i>6THEN?Enable?v
j
Invention described herein and system are by the feedback of the quality management of this method that is called examination planning work (Plan-Do-Check-Act) and improve one's methods and combine with study in Knowledge Management System and the additional step that obtains the experience of learning.
Therefore, may provide a kind of object be make that tissue can come to develop fast and effectively by accessing directly relevant with particular case to its target information, the system of standard inspection and study, and object is provided is the tissue that makes any scale, even just crossed over the tissue of entitlement, management and location, target transition for action system.Additionally, when described system is embodied as software program and supported by suitable management process, a kind of method of determining attainable strategy and policy is provided, and effectively realizes strategy and policy, and the tissue of any scale is effectively realized and output.Further, may contribute to the work on the network of tissue or tissue to combine with lasting goal set.Meanwhile, described system allow to obtain system from the study of experience and effectively gather in the crops and make other people on the network by organizing or organizing can reuse knowledge.Also may systematically obtain historical and employee's experience, like this in its position or the relevant professional knowledge replacement afterwards of working, be also obtainable.
By the use to instrument, for example obtain the process of the reusable Card of Warning Mark, inventory and the study of support position, may increase or set up ability by making tissue reuse its experience, ability and skill, especially when shortage management amount is a problem.
By obtaining the knowledge being associated with the strategy of organizing or target, can guarantee that target that described knowledge is supported with respect to knowledge has carried out filtering and by meta-tag (meta-tagged) and " being archived ".Result is, the remarkable improvement of the whole process of realized knowledge creating, obtaining, explore and reuse.Further, the retrieval of user when running into specific objective accelerated.
Further advantage of the present invention is to provide effective method, to produce metadata to retrieve the knowledge for search engine and data base querying according to indicator or a plurality of indicator, thereby retrieves significant and information that pay close attention to, produces metadata.At this on the one hand, search criterion lies in system state, and the quantity of information that can retrieve for minimizing, thereby improves relevance and the quality of the information of retrieval, thereby eliminates incoherent information and concentrate on relevant information.Result is, the needs of reduction to intelligent searching engine, or search engine can be substantially more effective with having the information of label by what use suitable and organizational goal (KPI), transition process (KTI) and culture, filtration that viewpoint is relevant with numerical value (KSI).Further, using metadata is for selecting tissue with check criteria and effective basis relatively.
Additionally, to development indicator, with the investment of the target of reflection entity, can reuse and balance, to organize and to access knowledge, and during the course entity be paid close attention to the target of entity.Therefore, the investment of development indicator can and be inquired about required expending for reducing search, and allows the more effective commercial interest entrance of development.For the link between the indicator set of managing and searching for, do not carry out in the past, because quantitative business ability (development indicator) and Quantitative Knowledge management (for search) are considered to criterion separately use software program separately.
Meanwhile, allow to measure the process that changes and change, thereby result is to allow the process of conversion to manage.To special knowledge, also may between a tissue or a plurality of tissue, by little or large group, make plan, Warning Mark and switch process systematization, continue to improve, share and re-use.
Although the process that changes and change is dynamic, or may provide a kind of method to make management system concentrate on the development in response to the system of measuring.
Original text knowledge about retrieval has similar situation with the special knowledge ，Dang organizations and individuals that need, and when composition or object, has potential advantage.Owing to may reuse identical indicator in a plurality of entities, the user who creates and be stored in by the user of indicator the identical indicator that knowledge in knowledge base can be in the environment of another entity in the environment of an entity accesses.Described knowledge can be accessed according to the mode of the link of automatic foundation.
Afterwards, it is easier that the use of message indicator is made, and therefore can realize the inventory that comprises knowledge and be embedded in Card system, the rich store that described inventory is information.
Only with way of example, at least one embodiment of the present invention is described by reference to the accompanying drawings below, wherein:
Fig. 1 (a) and (b) be the structural drawing of supporting the equipment of embodiments of the invention;
Fig. 2 be by the equipment of Fig. 1, supported by Web portal, show the screenshot capture of the web browser of Card;
Fig. 3 is the structural drawing of zone of interest;
Fig. 4 is the structural drawing that is converted to the disaggregated classification of target;
Fig. 5 is the relatively screenshot capture of screen of entity (entity);
Fig. 6 be while defining KTI for the screenshot capture of the configuration screen of knowledge and special knowledge is provided;
Fig. 7 is process DNA and its structural drawing of reusing;
Fig. 8 is the screenshot capture of webpage, the work that all users that described webpage allows user to check to be stored with user's name by system are to be completed and relevant analysis or explain document;
Fig. 9 is the screenshot capture of webpage, and described webpage allows user to check all users work to be completed of being stored with user's name by system;
Figure 10 is for determining the screenshot capture of the online investigation of KSI;
Figure 11 is the screenshot capture of the drop-down menu that uses together with the Card with Fig. 2;
Figure 12 is the screenshot capture of optional KTI data input form;
Figure 13 is the screenshot capture of template establishment screen;
Figure 14 be Figure 13 for creating the screenshot capture of the template establishment screen of KTI template;
The screenshot capture of the template that Figure 15 has been;
Figure 16 is the screenshot capture by the Card entrance of the improved plan of Figure 15 or template generation;
Figure 17 is the structural drawing that various management feedback methods combine with the Card of Fig. 2;
Figure 18 (a) to (c) is the structural drawing for the network system of the equipment of Fig. 1;
Figure 19 is the screenshot capture of the Card changing in response to system change of Fig. 2;
Figure 20 is the screenshot capture of the Card in continuous month; With
Figure 21 is the screenshot capture of navigation menu.
In following whole description, identical Reference numeral is for representing identical part.
With reference to figure 1 (a), hardware construction 100 comprises client terminal 102, and computing machine for example, as personal computer (PC).Described PC102 for example, for network enabled browser application, microsoft network browser.
Described PC102 and for example Wide Area Network (WAN), as the Internet 104 is connected.Remote server 106, for example any server applicable and that can store and operate local data base, is also connected with the Internet 104.Server 106 support application programs, in this example, described application program is used the software " websphere " of IBM Corporation and the software inlet function in " domino ", and provides corresponding webpage to client terminal 102.
Simple and clear for what describe, briefly describe the simple structure (Fig. 1 (b)) of server 106, but it should be appreciated by those skilled in the art that the added complexity of not describing server 106 at this.But for purposes of the invention, its added complexity is not directly related with description of the invention.
The structure of PC102 and server 106 are similar, but the processing power of server 106 is better than PC102.PC102 support can show the graphic user interface (GUI) of Card 210 (Fig. 2), and described Card (scorecard) representative can be measured the object of the entity (entity) of form.
At this on the one hand, the special knowledge embedding in Card is organized and is configured to zone of interest (Fig. 3).At the top of Fig. 3, be to represent that the name of entity is called the frame of " entity 1 " 301.It under it, is the frame that represents the viewpoint of high-rise target 302, under it, be the frame that represents the critical success factor of bottom target 303, its lower associated indicator 304 for complete critical success factor of arranging " definition ", " culture " by name, " process ", " experience " and " application ".
With reference to figure 4, the object level of presentation-entity 1 again, and shown that the risk management object of entity is subdivided into high-rise target 401, low layer target 402 and indicator 403.The crucial turn indicator (KTI) of the low layer target shown in Fig. 3 or critical success factor " time limit (maturity) ", by segment the little step of target for measuring in " definition ", " culture ", " process ", " experience " and " application " region, is measured the process of time limit target.The figure shows for example large object, transformation or the change process of zone of interest and can be subdivided into little performing step.Software described herein and equipment are convenient to segmentation and the management to the realization that changes or change.
In the situation of risk management, Card represents the zone of interest corresponding with the object of entity.When zone of interest is relevant to risk management, be provided for the simple basis (metadata is set) of the entity profile of risk management.
Conventionally, zone of interest provides the basis that analogous tissue is combined for standard inspection, knowledge sharing and study.In this case, the metadata based on active user and by the metadata of Card and the defined entity 1 of relevant knowledge, obtains list of entities 204.
Zone of interest has surmounted a ZuKPI ，GaiKPIShi government department for the representative basis to KTI and KSI comparison, and described KTI and KSI provide the process to carrying out and carried out the culture of described process and the understanding of tissue.
The culture (KSI) that the application can be used for the target (KPI) of identification by matching, change one's plans (KTI), be combined etc. and the tissue of latent learning or cooperative cooperating.Because native system can determine user wants what is seen by application target layer, therefore all processes are transparent to user.
Clear and the concentrated significantly improved basis providing the throughput rate of tissue of zone of interest.The object or the target that keep coupling, jointly understand described target and how to realize the positive culture with the cooperation of realize target, and coordinated is provided.
Individual may experience so-called lucky coincidence.Believe a people by be lucky be proved to be certainly with target clearly, positive attitude and allow other people " make lucky generation " be mutually related.By team or tissue being concentrated on to common target (KPI), changing one's plans (KTI) and positive culture/attitude (KSI), and with corresponding KPI, KTI and KSI, individual and team and other Ge Renhe team are associated, system can make team in organized layer, have good luck.This is because system supporting tissue pays close attention to target clearly, matches and develop positive culture with the plan changing.
With reference to figure 2, Card 210 is that the list of data shows, described demonstration in this example comprises according to the traffic lights of the data of specific formulation or color code.Card 210 can be conducted interviews by Web portal or the worktable supported by server 106 by the user of terminal 102.The user of terminal 102 conventionally after utilizing password login to webpage input URL or the link of entrance.Screen can be directly pointed in this link, or has the main navigation menu of customization of graphical menu.Card 210 shows time dependent indicator, and comprise there is KTI201, the indicator of KSI202 and KPI203.
KTI201 is indicator or the measurement of the variation supported by relevant inventory and knowledge, and KSI202 is the measurement of the viewpoint that produced by investigation, and KPI203 is commonly referred to the crucial measurement of carrying out indicator or KPI.At this KPI, be expressed as expenditure.In the present note, KPI is indicator or the measurement that is different from KTI and KSI.
For KTI, exemplary data type structure is:
Below:
" | " represents "or" (be labeled as separated and (disjoint sum))
"+" expression " with " (being labeled as cartesian product)
" X list " represents to arrange in order has 0 or the element of the type X of multielement more.
Definition KTI data type is:
Responsibility+description+list of steps+the lists of links of KTI=name+should be negative
{ description links with the URL relevant to this KTI with list of steps for name, person liable's name }
Responsibility+description+inventory+the lists of links of step=abbreviation+color+should be negative
{ being called for short [enough short so that title can show completely in the cell of Card conventionally], color, description, the inventory of person liable and step criterion, and the list that links of the URL relevant to this step }
Inspection=satisfaction+lists of links
{ each satisfaction can have its oneself URL lists of links }
Link=individual/association/user | URL| knowledge base | sources of learning | put into practice group
{ link can be knowledge, the sources of learning producing for people, system or put into practice online group }
In this example, Card 210 is corresponding to first entity, and " entity 1 ", and fetch selection by clicking the chain of first entity, thus the Card of display entity 1.KPI, KTI and KSI are that the zone of interest of basis viewpoint 205, CSF206 and indicator 207 is in this example organized, viewpoint 205 shows that (although in accompanying drawing, color is invisible) is the dark blue colo(u)r streak in Card, CSF206 is shown as the grey lines in Card, and indicator 207 is shown as white and the colour cell in Card.Can select entity by clicking the layer (or list) of entity 204.The knowledge relevant to selected indicator is definite to be linked, described indicator comprises the selective color code of indicator status and indicator, described in to be linked in the bottom right sash of the entrance that is designated the lower-left sash of the entrance of analyzing/learn 208 and is designated work/learn 209 be addressable.The information sources that obtain from sash 208 and 209 can be before user's input, the input of leading subscriber or from knowledge base.
Although this screenshot capture has shown the use for the software of risk management Card, the same software with different zone of interest can be for for example supporting the efficiency management relevant to process improvement software.
From then on main screen, user can:
One that clicks in a plurality of buttons 211 shows different Card with selection.Fig. 2 has shown the concrete condition of the Card that current entity is compared with other entities.
Click relevant the linking of current entity to application KPI, KTI or KSI.
Right click KTI201, KSI202 or KPI203, to access the knowledge relevant to KTI.Figure 11 has shown the menus at different levels that produce.
Leading subscriber is by selecting attribute menu 1108 can browse or define the content of these menus.Fig. 6 has shown for browsing and edit the webpage screen of these attributes of KTI.
User can turn back to main navigation menu by button click 211, this main navigation menu provides has link with the button at the different interfaces of visit information, in knowledge base, comprise the link that shows the difference classification interface of relevant knowledge base to user, described relevant knowledge base comprises " my all working " screen (Fig. 8) and " all working and analysis " screen (Fig. 9).
For to indicator input data, user can come button click 212 with new data more by simple data input form.Fig. 2 has shown the form of shown KTI risk 1.
From main navigation menu, leading subscriber also can select improvement plan module to create Card template as shown in Figure 13 and Figure 14, or fills in existing template as shown in figure 15 and automatically create Card according to the plate of mold filling shown in Figure 16.
In the list of entities shown in choice box 204, by the security permission of system user, controlled.Leading subscriber can be seen more entity and their Card, and can according to their security permission, be watched by other users.Different users can see different indicators, knowledge and other information.
Webpage entrance or worktable are dynamic, because the definition of sash 208 and 209 (parameter) can be changed by user or leading subscriber, thereby allow to show different knowledge, for example personnel, study, link and resources material in sash 208 and 209.Preferably by using the software in the general webpage entrance system of IBMwebsphere for example to realize.
The entity showing in entity selection frame 204 can be set as based on metadata or entity 1 and/or with the indicator data of the user-dependent entity of system and be selected.
Card as shown in Figure 2 can be for showing the state of risk management processes, and described risk management processes works in the ERP system of similar SAP or workflow system.
In this case:
KTI can produce manually or automatically take the performance level of display standard process (being risk management in this example).
From ERP or workflow system, automatically produce KPI to show the degree of the result being produced, for example item number in the moment of the transmission speed of average point-to-point, the averaging time in particular procedure step, workflow or the required cost in this example.
Can also record the KSI for the party's of measuring process viewpoint.
By described system obtain for defining, culture, process, experience and/or apply 207 KTI.
Shown in process instruction and standard and the relevant knowledge of system for using best risk management policy, defining at KTI, KPI and KSI.The special knowledge that content in these indicators and knowledge has comprised global expert body.When user uses described system, can effectively access and apply the knowledge of combination and professional's special knowledge.
With reference to figure 6, in order to obtain risk management knowledge and special knowledge, leading subscriber can be selected the attributes section in the drop-down menu shown in Figure 11, or the button 214 in click Fig. 2 is with display web page form 600.Fig. 6 has shown an interface, and wherein leading subscriber can define KTI, and the user of system can access the knowledge relevant to described KTI.KTI relates to pointer information 601 and knowledge 602 to comprise process DNA603, hereinafter describes the character of described process DNA603 in detail.Supvr can define short text label 604, inventory 605, URL relevant to each color coding step in KTI and link 606 and affiliated person 607.Link 606 can be produced by the user of system when using system log (SYSLOG) analysis, working and learning (this step is experience), by leading subscriber or expert manually input to share its knowledge, or by using the metadata relevant to indicator to produce to retrieve the search engine of relevant knowledge or other programs.The simplest example is the title of indicator and the metadata that zone of interest is used as search engine.
Web page form shown in Fig. 6 has been used to obtain a part for the risk management special knowledge main body in KTI.This risk management webpage entrance combines the fragment of special knowledge of form of many this structures so that complete plan to be provided.
Make in this way, user can acquire knowledge, and for example definition, search-engine results, the link of webpage/the Internet, online training course, the schedule of dependent event are, related personnel's associated details.
These resources are stored according to its relevant KPI/KTI/KSI, and in its required environment by obtaining these resources by the sash 208 and 209 shown in the menu shown in Figure 11 or Fig. 2.
When leading subscriber or user have completed when defining the described of KPI, KTI, KSI and the relevant knowledge form similar with other, user can access by the Card 210 in Fig. 2 available for improving the information of their risk management when needed at an easy rate, like this can be by using this system " immediately " visit information.
Turn back to Figure 11, can activate by the right button of clicking the mouse on the KTI in risk management Card drop-down menu 1101.This drop-down menu has shown color-coded step with suitable color 1102.The entry of having checked or having completed is represented by the check box 1103 of tape label.Can be by selecting not verified check box 1104 that inventory objective is designated as and is completed.Can click to show triangle 1105 marks for menu setecting of the menu option of cascade, for showing the drop-down menu 1106 of cascade and relevant web page interlinkage 1107.Can comprise Email, instant message and phone by many methods, visit and the associated details 1108 with the personnel of relevant special knowledge.
This system provides the inquiry module based on webpage (Figure 10), and/or from the equipment of other software systems and database retrieval investigation result.In order to use this inquiry module, leading subscriber has defined the problem that user need to answer, relevant key is investigated the weighting of each problem of indicator (KSI) and each KSI.Then user provides input to input the response by the defined problem of leading subscriber to web page form.To user, provide the evaluation inquiry table (ratingscale) 1001 of problem 1002 to provide their investigation to respond by clicking suitable selection button 1003.The response sets of problem being made by one or more respondents is together with calculating K SI value, and described KSI value is made into subsequently traffic lights (showing with coloured form) and is displayed in the Card of those entities.In this case, investigation is used by entity 1, entity 2 and entity 3, all shows result like this, as shown in Figure 5 for all three entities.
With reference to figure 5, compare the Card of different entities and from different entity learnings, user needs button click 212.Fig. 5 has shown for the identical resulting Card of entity, " entity 1 " as shown in Figure 2, but the indicator 501 of this time more different entities 502 (i.e. " entity 2 " and " entity 3 "), rather than at different time sections comparison indicator.
Because expert can be subdivided into useful small pieces by their special knowledge effectively by use said method, so their knowledge can be reused by others.Like this, by sharing the risk management Card of the process that represents the entity relevant to the object of risk management, the supvr of different entities is standard inspection and study mutually.Entrance screen shown in use, in this example, entity can compare its process that completes risk management.Traffic lights KTI culture with grey box 503 each entity of identification.A plurality of entities are shared its experience 504 and its work program, are learnt 505.For the special knowledge that defines KTI, as effective knowledge filter device, uses, with the user to Web portal, provide its information needing to express their concrete needs, thus understanding and complete risk management.
From the main navigation menu shown in Figure 21, user can select various buttons to check the different views of Card 2101 or system knowledge base, comprises and shows the work 2103 similar to the screen of Fig. 8, the analysis 2104 similar to the screen of Fig. 9 and the view of learning.User is by clicking the sash of entrance or the webpage of link, with access various selection and by use system that produced and the knowledge classification relevant to system, some in described system can be accessed by button 805.Webpage in Fig. 8 has shown " my work " view for personal user 801, described view set all working of the validated user relevant to any entity 802, or comprise the zone of interest of each 803 relevant indicator of working.These work are arranged by the mode of conveniently watching, and have shown state and other brief information of every work.Every work and further web page interlinkage, allow user to browse in detail or change its state.
By button 905, can access various other screens.Web displaying in Fig. 9 personal user 901 the view of " all working and analysis ", described view set (in any entity) all working and the analysis of having the right to check of this validated user, these work and analyze the form that has shown any entity 902 or comprised the zone of interest of every relevant indicator 903.These work and analysis are arranged by the mode of conveniently watching, and have shown other brief information of user or person liable 904 and every work.Work and analyze and further web page interlinkage for every, allow user to browse in detail or change its state.
Return to the Card webpage entrance that the user shown in Fig. 2 can access from the main navigation menu shown in Figure 21, user also can select from Card webpage entrance input data.By clicking the button 212 shown in Fig. 2, user is chosen as selected KPI, KTI or KSI hand input-data.Figure 12 has shown for manually input the interface of data to indicator 1201.Described form provides the data input area of some times, is month 1201 in this example.Drop-down table 1202 has shown possible step value.User selects step value from the drop-down table of obtainable value 1203.
The value of KTI all can be made as manually according to user's judgement by automatic IT link at any time in system, or is made as automatically according to status of processes.For example, the emergency with risk that red expression has been identified in ERP Risk Management flow system.Blueness is illustrated in Risk Management flow process risk and is marked as and alleviates.
From the main navigation menu of the system shown in Figure 21, user can select the Work List of checking that individual will do by clicking all my work links 2103.Fig. 8 has shown the webpage being shown by such link.User can visit various different choice and knowledge classification that by use system, produced and relevant to system by clicking the sash of entrance or the webpage of link, and some of them system is accessed by button 805.Webpage shown in Fig. 8 has shown " my work " view for personal user 801, described view set all working of the validated user relevant to any entity 802, or comprise the zone of interest to each 803 relevant indicator of working.These work are arranged by the mode of conveniently watching, and have shown state and other brief information of every work.Every work and further web page interlinkage, allow user to browse in detail or change its state.
With reference to figure 9, user can visit various selection that produced by use system and relevant to system and the classification of knowledge by clicking the sash of entrance or the webpage being linked, and some of them system is accessed by button 905.Webpage in Fig. 9 is that personal user 901 has shown the view of " all working and analysis ", described view set validated user have the right to check all working and the analysis of (in any entity), these work and analyze the form that has shown any entity 902 or comprised the zone of interest of the indicator that each entity 903 is relevant.These work and analysis are arranged by the mode of conveniently watching, and have shown other brief information of user or person liable 904 and every work.Work and analyze and further web page interlinkage for every, allow user to browse in detail or change its state.
Risk management indicator is kept in storehouse by different leading subscribers, and combined to support the zone of interest shown in Fig. 2 and Fig. 3 in template.In following example, identical method is used to set up service improvement program and for the Card of local NGO.
From the main navigation menu shown in Figure 21, leading subscriber can select drawing template establishment link 2102 to check the entrance shown in Figure 13.User can edit an existing template or create new template by clicking 1305.Shown in entrance in, template of leading subscriber definition is for obtaining a plurality of indicators definition of reusing in template.This template is defined within mass part 1301.This template can be defined as using the language relevant to the object of entity 1302.The workflow of each part of template completes can choice for use KTI or progressively measure 1303, and the details of progressively measuring in this case can define by filling in region 1304.As noted, this template makes user can set up effective service improvement program.
With reference to Figure 14, by leading subscriber, defined the details of indicator.In this case, definition self-assessment KTI1401 is to allow user to evaluate the degree that it has correctly completed template and has set up quality services improvement plan.The user of this system can check that the improvement plan list of the webpage entrance similar to Figure 15 selects to create service improvement program by button click 1403.User's button click is to create improvement plan 1503 subsequently.
After once Figure 15 is defined, to user's indicating template of filling in template.The parameter of being inputted by the founder of template is shown as a part for user interface now to user.Template to user provided herein is improvement plan.1001 are illustrated in the title of defined template in template definition.How 1002 parts that are illustrated in improvement plan complete.
In this example, user fills in template based on form web page or entrance to define improvement plan.The text data region of inputting in template provides the language of the form that this service improvement program uses.In this case, title is the CPA that means " understand and carry out assessment ", and to user 1501, has pointed out the object of this template.By completing service improvement program 1502, can also define user's name and security permission.
Once complete, service improvement program defines zone of interest, and presents to user option to create Card.By button click, user can see the Card webpage entrance similar to Figure 16.
Figure 16 shows the Card entrance being produced by the improvement plan of filling in Figure 15, and the template that the improvement plan of Figure 15 is used above-mentioned Figure 13 and 14 to create creates.Plan residing entity and be marked as organization unit or Card 1601.Entrance 1602 has shown the relevant knowledge relevant to selected Card with sash additional in 1603, because there is no selector marker.
This system and quality management feedback management process are together used, and make that indicator is checked regularly, execution work being stored in system.With reference to Figure 17, the object of entity is converted to the Card 1701 of being supported by director (coaching) 1702, wherein this system provides director and by the basis of the dialogue of the structure between Conrad, described system comprises and the feedback procedure 1703 of application plan inspection work (plan-do-check-act) or other known method for quality control, to update together with recording the step of being learned with learning through experience, management can promote to improve 1704 and the study of tissue effectively.Other feedback method comprises that plan checks that work, plan study and work, examination planning work and plan complete assessment, and above all methods are all at management domain especially quality management with known in updating field.
With reference to Figure 18, shown in risk management and service improvement program example in, special knowledge is encoded and preserves with again as template, Card, KPI, KTI, KSI.Like this, this system can be accessed by for example Card entrance the special knowledge in risk management.
User shares the special knowledge as the combination of indicator and knowledge, also referred to as process DNA.Webpage entrance shown in use, it is point-to-point that user can pass through the mode that for example, the system with similar Napster work on hub (file server of group) 1801, the Internet 1802 is identical, or the network by hub in an identical manner, visit with shared network in knowledge, for example major company to use Lotus Domino be personal user's access copy data between local server.Like this, the main body of risk management special knowledge or process DNA are available for user D1804, by user A1805, user B1808 and user C1807, produced, and for user, be available.
The risk management special knowledge of this entrance can be on-line system and uses, and described system can be shared by in-house department or a plurality of tissue.Accordingly, point-to-point operation can be used by unique user, to share its special knowledge.
From user's viewpoint, the webpage entrance screen that Fig. 2 shows is identical, but the tissue showing in selecting sash 204 can be had by the different user of different computing machines, and described computing machine is connected by point-to-point network as shown in figure 18.
The highlighted demonstration option of visit data how below, this is very important for the application that connects expert and user's software in knowledge sharing group.
When using point-to-point structure 1802, any user can select directly by the Internet or network and shared its risk management Card of any other user.User can be by the hope of its shared content by Email or by notifying other users to webpage input electronic request or additive method.
In risk management Card, the owner of entity 2 (or responsible official) has selected to share its Card with the owner of entity 1, so the owner of entity 1 can check the Card of entity 2, as shown in Figure 2.
Want other Card of request access, the owner of entity 1 has and comprises several selections of using Email.When the owner of entity 1 knows existing of entity 2, they do not know the existence of entity 3, until system is identified as entity 3 (using following object cluster method), for the suitable tissue of standard inspection and study and by its title, the owner to entity 1 shows.
When the owner of entity 1 attempts the Card of access entity 2 for the first time, give them option, to ask sharing their Card with the use person of having of entity 3.They select request and the use person of having of entity 3 to share its Card.The owner of entity 3 is apprised of entity 1 and wishes to share and accept shared.Then the Card of entity 3 can be accessed by the owner of entity 1.It (is not the Card of only sharing entity 3 that the owner of entity 3 selects mutually to share, but can not check the Card of entity 1), and select to share completely (contrary with only more shared indicators, select to share with all users of entity 1, rather than selected by post, function or other standards).
Refer again to Figure 18, entity 1 is known the existence of entity 2, this is because entity 1 and entity 2 all access a hub, described hub provides the center registration to the profile of metadata, described metadata is by defining zone of interest, and the Card, KPI, KTI, the KSI that therefore define the object of registering entities form.The user of hub or subscriber check organizational information by hub access criteria subsequently, are depicted as linking of three users and central hub by 1802 representatives.
By hub with by being connected of other hubs shown in 1803, the profile of the metadata of other entities that are connected with hub is available for entity 1.
Match condition based on metadata profile, standard inspection tissue is available for the owner of entity 1.This coupling can be set as calculating by multiple known statistical method by leading subscriber.The simplest, known for identifying the method for entity 3, be at least square, and calculate by calculating the quadratic sum of the difference between the normalization of each entity and the indicator value of weighting.Be dual weighting in this case, wherein each indicator is normalized to the relative value (according to the function of the defined attribute as each indicator) between 0 to 1, and has importance and the priority that user defines weighting.In this case, the owner of entity 1 selects once only to identify a best match-on criterion inspection tissue.(if need more tissue, there is the system of more complicated function, allow user according to checking the webpage that shows potential standard inspection tissue in the bivariate table of the coupling of the indicator of the importance of each axle and degree of urgency).
With reference to Figure 19, Figure 19 shows that the software of the highlighted display packing of webpage entrance, wherein entrance content depends on the content being defined by Card 1910.The definition of Card 1910, according to user-defined formula, changes when KPI, KTI, KSI reach threshold value.Particularly, Card shows high-rise target 1905, low layer target 1906 and indicator 1907, the value of situation, state or the Card of described indicator based on before and showing conditionally.Can select according to the value of current definition and state or Card the list 1904 of entity.Depend on as the state of entity represented in Card 1910 to selected indicator or shown entity is relevant in 1908 and 1909 knowledge.
Figure 19 has shown static screenshot capture, and the content response of entrance changes in time in the change of system.In Figure 20, shown the only simple description to the Card of July, August And September.
The system that enables culture and the KTI of process allow they measured in August before, KTI be defined in be rated as July initiation layer or grade.Before system enables the KTI of the experience measured from September and application automatically, the KTI of culture and process need to be at Ad Hoc layer.Like this, the expert of this system based on definition template experience and the indicator of definition Card help user to pay close attention to important thing.
Except definition is for enabling the condition of KPI, KTI and KSI, system also provides beginning condition and time delay.As a result, below indication is converted to Card effectively:
In January, in May, by identifying one or two crucial known task, start and enable one or two risk KTI, risk 1 and risk 2.
In February, in June, based on Card, to completing the target of risk management, carry out formalization, and enable target 1KTI and by enabling to spend the cost that KPI starts to measure per season.
In March, enable to identify KTI, according to the condition of definition, enable other KTI subsequently.For starting the condition of culture, process, experience and application KTI, all with readable form, represent, as follows:
Provide an example of the example formula of above-mentioned functions f:
IF?Definition(t)>＝Initial?THEN?Turn?On?Culture?and?Process
IF(Culture(t)>＝Ad?Hoc?AND?Process(t)>＝Ad?Hoc?THEN(Enable?Experience?and?Enable?Application)
These definition relevant to indicator also can indicator or process DNA combination time be reused when being saved and reusing during combined, preservation.For the purpose of simple, when being moved this indicator or process DNA by current system, the function of also finishing dealing with f is to start or to close the relevant information of indicator or process DNA.
Applying the result of these conditions can see in conjunction with Figure 20, and the Card in July of indicator is labeled as 2001, and the Card in August of indicator is labeled as 2002, and the Card in September of indicator is labeled as 2003.
Method with reference to figure 7 summary use systems, group's cooperation that webpage entrance software is organized by user is used to share special knowledge, the resource (website etc.) 708 being reflected by indicator and knowledge and the personnel 710 with specific relevant special knowledge, and described indicator is bonded in the pond in the so-called process DNA pond (pool) 707 being connected with knowledge base 707 with knowledge.This process DNA pond is for various delivery means bags 706, and each delivery means bag 706 is developed to and uses the also template in reference process DNA pond 707.The set of delivery means bag capable of being combined provides process DNA stack 705, and described process DNA stack 705 provides organizing successful planning.User interface entrance 704 provides the user interface in process DNA stack 705, delivery means bag 706 and process DNA pond 707.User 701, consultant 702 and for founder's 703 user's face 704 and system interactions of the special knowledge reused.The group 711 of practice is used this system as approach to cooperation by entrance.Other aspects of the entrance system of various IT system interface 712 link resources 709, process DNA pond 707, process DNA stack 705 and delivery means bag 706 and data, information, knowledge, workflow and ERP system, network etc.
With reference to figure 2,5,6,8-16 and 19, system storage user's profile also provides the appropriate ways of the representation of knowledge and the degree of depth of content for user.
This system is by producing in conjunction with following mode and maintaining its user profiles: user job, selection, search, the Email before following the tracks of, communicates by letter etc., and the obtainable private score card's of private score card metadata.System according to its people's numerical value, target, preferred mode of learning and other parameters, based on it to the parameter of the use of system and manually input and problem response, store user's profile, learning style and their preferred language that described this user of problem response expression is vision are English.In the user preference of main navigation menu, obtainable mode of learning is: the figured advantage of vision-have, and the sense of hearing-use sound is as main medium, and sensation-use language and the experience of sensation are actual-to use the language of logic and analysis.
Optional embodiment of the present invention may be embodied as the computer program for computer system, example is stored in for example, for example, series of computation machine instruction in (disk, CD-ROM, ROM or fixing hard disk) or embeddeding computer data-signal in tangible data carrier (signal transmitting by tangible medium or wireless medium, microwave or infrared ray).This series of computation machine instruction can be constructed all or part of of above-mentioned function, also can be stored in any memory device, volatile or non-volatile, for example semiconductor, magnet, optics or other memory devices in.
Claims (31)
1. an organization and management method, comprising:
Show that the Card or other information that form zone of interest represent;
Storing user profile; Wherein
The Card of described formation zone of interest or other information represent to comprise: the expression of a plurality of indicators relevant to entity; And
From described a plurality of indicators, select an indicator, the access to a plurality of selectable separating parts of formation base is provided, wherein based on this basis, determine the state of indicator;
Wherein, this indicator represents to be stored in the time limit layer of the process in database, spreadsheet or multi-dimensional database.
2. the method for claim 1, at least one in wherein said selectable separating part is editable.
3. method as claimed in claim 1 or 2, definite basis of the state of wherein said indicator is inventory.
4. the method for claim 1, the state of wherein said indicator is color-coded, the color of described indicator is corresponding to the state of described indicator.
5. the method for claim 1, wherein, in response to the selection of the data entries to relevant to described indicator, can conduct interviews to the additional information relevant to described data entries.
6. the method for claim 1, wherein said indicator is crucial turn indicator (KTI).
7. method as claimed in claim 5, wherein the information relevant to described indicator and/or described additional information are the means of the environmental correclation in visit information source.
8. the method for claim 1, wherein
Described indicator and/or
(i) relation between other indicators in this indicator and described a plurality of indicator, or
(ii) information relevant to described indicator
Form metadata.
9. method as claimed in claim 8, the color of wherein said indicator forms described metadata.
10. method as claimed in claim 7, wherein said information source is knowledge base.
11. the method for claim 1, at least one in wherein said a plurality of indicators in response in described a plurality of indicators at least another and according to formula, change state.
12. 1 kinds for transmitting the method for the content relevant to profile, and described method comprises:
Receive the described profile that forms metadata;
A plurality of available Card or other information are represented to analyze, at least one or other information of with identification, having in the described a plurality of Card with described profile maximum correlation represent, wherein, many described a plurality of Card or other information represent to form zone of interest separately, and described zone of interest separately has a plurality of indicators and relative content separately; Wherein
At least one in described a plurality of Card or other information represent relevant to entity;
The described Card or other information that form zone of interest represent to comprise: a plurality of targets relevant to entity or the expression of indicator; And
To the receiving terminal relevant to described profile, transmit and at least a portion that forms described at least one or other information in described a plurality of Card of zone of interest and represent relevant content;
Wherein, represent that at least one or other information in described a plurality of Card at least a portion of relevant content comprises: a plurality of selectable separating part of formation base, wherein based on this basis, determine the state of indicator; And
This indicator represents the time limit layer of process and is stored in database, spreadsheet or multi-dimensional database.
13. methods as claimed in claim 12, wherein said profile comprises more than first indicator, described method also comprises:
By the many indicators separately according to many described more than first indicators and described a plurality of Card, carry out computation of characteristic values, identification have with described a plurality of Card described profile maximum correlation, that form zone of interest at least one or other information represent.
14. methods as claimed in claim 12, also comprise:
By represent to calculate the quadratic sum of difference of at least one indicator of described profile for forming each or other information in described many described a plurality of Card of zone of interest, and the transmission content relevant to described profile, calculate at least one in the described a plurality of scorecard that have with described profile maximum correlation.
15. methods as claimed in claim 13, the eigenwert wherein calculated is normalized.
16. 1 kinds of methods for definite maximally related available content, said method comprising the steps of:
Receive the profile that forms metadata;
Analyzing a plurality of available Card or other information represents, with identification, have at least one in the described a plurality of scorecard with described profile maximum correlation, the many described a plurality of Card or other information that form zone of interest separately represent to have a plurality of indicators and relative content separately;
To the receiving terminal relevant to described profile transmit with described a plurality of Card at least one or other information at least a portion of representing relevant content; And
Access described profile;
Wherein, at least one in described a plurality of Card or other information represent relevant to entity;
The described Card or other information that form zone of interest represent to comprise a plurality of targets relevant to entity or the expression of indicator;
Represent that at least one or other information in described a plurality of Card at least a portion of relevant content comprises a plurality of selectable separating part of formation base, determines the state of selected target or indicator based on this basis; And
This indicator represents the time limit layer of process and is stored in database, spreadsheet or multi-dimensional database.
17. 1 kinds of organization and administration equipment, comprising:
For showing, form the Card of zone of interest or the device that other information represents;
Device for storing user profile; Wherein
The Card of described formation zone of interest or other information represent to comprise: the expression of a plurality of indicators relevant to entity; And
For selecting an indicator from described a plurality of indicators, the device to the access of a plurality of selectable separating parts of formation base is provided, wherein based on this basis, determine the state of indicator;
Wherein, this indicator represents to be stored in the time limit layer of the process in database, spreadsheet or multi-dimensional database.
18. equipment as claimed in claim 17, at least one in wherein said selectable separating part is editable.
19. equipment as described in claim 17 or 18, definite basis of the state of wherein said indicator is inventory.
20. equipment as claimed in claim 17, the state of wherein said indicator is color-coded, the color of described indicator is corresponding to the state of described indicator.
21. equipment as claimed in claim 17, wherein, in response to the selection of the data entries to relevant to described indicator, can conduct interviews to the additional information relevant to described data entries.
22. equipment as claimed in claim 17, wherein said indicator is crucial turn indicator (KTI).
23. equipment as claimed in claim 21, wherein the information relevant to described indicator and/or described additional information are the means of the environmental correclation in visit information source.
24. equipment as claimed in claim 17, wherein,
Described indicator and/or
(i) relation between other indicators in this indicator and described a plurality of indicator, or
(ii) information relevant to described indicator
Form metadata.
25. equipment as claimed in claim 24, the color of wherein said indicator forms described metadata.
26. equipment as claimed in claim 23, wherein said information source is knowledge base.
27. equipment as claimed in claim 17, at least one in wherein said a plurality of indicators in response in described a plurality of indicators at least another and according to formula, change state.
28. 1 kinds for transmitting the equipment of the content relevant to profile, and described equipment comprises:
For receiving the device of the described profile that forms metadata;
For a plurality of available Card or other information are represented to analyze, with identification, there is the device that at least one or other information in the described a plurality of Card with described profile maximum correlation represent, wherein, many described a plurality of Card or other information represent to form zone of interest separately, and described zone of interest separately has a plurality of indicators and relative content separately; Wherein
At least one in described a plurality of Card or other information represent relevant to entity;
The described Card or other information that form zone of interest represent to comprise: a plurality of targets relevant to entity or the expression of indicator; And
For transmit the device that represents at least a portion of relevant content with described at least one or other information of forming described a plurality of Card of zone of interest to the receiving terminal relevant to described profile;
Wherein, represent that at least one or other information in described a plurality of Card at least a portion of relevant content comprises: a plurality of selectable separating part of formation base, wherein based on this basis, determine the state of indicator; And
This indicator represents the time limit layer of process and is stored in database, spreadsheet or multi-dimensional database.
29. equipment as claimed in claim 28, wherein said profile comprises more than first indicator, described equipment also comprises:
For carrying out computation of characteristic values by the many indicators separately according to many described more than first indicators and described a plurality of Card, identification have with described a plurality of Card described profile maximum correlation, that form zone of interest in the device that represents of at least one or other information.
30. equipment as claimed in claim 28, also comprise:
For by represent to calculate the quadratic sum of difference of at least one indicator of described profile for forming each or other information of described many described a plurality of Card of zone of interest, and the transmission content relevant to described profile, calculate at least one the device in the described a plurality of scorecard that have with described profile maximum correlation.
31. equipment as claimed in claim 29, the eigenwert wherein calculated is normalized.
Applications Claiming Priority (5)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| GB0314440.9 | 2003-06-20 | ||
| GB0314440A GB0314440D0 (en) | 2003-06-20 | 2003-06-20 | System for facilitating management and organisational development processes |
| GB0324346.6 | 2003-10-17 | ||
| GB0324346A GB0324346D0 (en) | 2003-10-17 | 2003-10-17 | System for facilitating management and organisational development processes |
| PCT/GB2004/002627 WO2004114177A2 (en) | 2003-06-20 | 2004-06-21 | System for facilitating management and organisational development processes |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN1853186A CN1853186A (en) | 2006-10-25 |
| CN1853186B true CN1853186B (en) | 2014-01-29 |
Family
ID=27637041
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN200480023524.7A Expired - Lifetime CN1853186B (en) | 2003-06-20 | 2004-06-21 | System for facilitating management and organisational development processes |
Country Status (2)
| Country | Link |
|---|---|
| CN (1) | CN1853186B (en) |
| GB (1) | GB0314440D0 (en) |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104823158B (en) * | 2012-09-20 | 2018-11-20 | 伊夫维泽德公司 | Method and system for simplified knowledge engineering |
| US20140100923A1 (en) * | 2012-10-05 | 2014-04-10 | Successfactors, Inc. | Natural language metric condition alerts orchestration |
Citations (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| EP1128299A1 (en) * | 2000-02-25 | 2001-08-29 | Lehigh Valley Health Network | Monitoring, assessing, and improving performance of cost centers |
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2003
- 2003-06-20 GB GB0314440A patent/GB0314440D0/en not_active Ceased
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2004
- 2004-06-21 CN CN200480023524.7A patent/CN1853186B/en not_active Expired - Lifetime
Patent Citations (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| EP1128299A1 (en) * | 2000-02-25 | 2001-08-29 | Lehigh Valley Health Network | Monitoring, assessing, and improving performance of cost centers |
Also Published As
| Publication number | Publication date |
|---|---|
| CN1853186A (en) | 2006-10-25 |
| GB0314440D0 (en) | 2003-07-23 |
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