CN1822557B - Method and system start IM at back-end through web - Google Patents
Method and system start IM at back-end through web Download PDFInfo
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- CN1822557B CN1822557B CN 200610006279 CN200610006279A CN1822557B CN 1822557 B CN1822557 B CN 1822557B CN 200610006279 CN200610006279 CN 200610006279 CN 200610006279 A CN200610006279 A CN 200610006279A CN 1822557 B CN1822557 B CN 1822557B
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Abstract
The present invention provides instant communication method and system for the world wide web user to start in the front end or the back end of web site. Through the Internet, visitor tracking and monitoring function and instant communication function in the back end of the web are provided to the Web browser. The system backs up concurrent tracking monitoring and instant communication via wired equipment and radio equipment. The Web fore end communication receiver has no need of logging on or installing any third party software or pluggable unit, and may be any random Web user in browsing Web site.
Description
Technical field
The present invention relates to a kind of method and system that is used for providing online instant messaging in the rear end.
Background technology
Internet (World Wide Web (WWW)) instant messaging (instant conversation) provides the real-time messages service of transmitting for the user, with other telex networks.In traditional instant message delivery system, require the user before sending message, client applications is installed, or is used the user name and password of selecting in advance and login (signin) to same server/system.
In existing instant message delivery system, have only the registered user could start instant messaging with other users.Therefore, under unregistered situation, user's (particularly back end subscriber/web site operator) is difficult to the instant messaging of startup and website caller; Perhaps be difficult to simultaneously to send message to the all-access person of the current worldwide website of browsing.
Therefore, be desirable to provide technology with in back end subscriber/web site operator with visiting between any website caller of current worldwide website and opening timely communication.
Summary of the invention
The invention provides and be used for by technology wired or wireless device carries out instant messaging between rear end and front end Web user.In a preferred embodiment of the invention, back-end operators can open timely communication.In order to receive text or figure instant messaging, the recipient need not install any plug-in unit or third party software; For receiving media communication (audio or video), the sender of communication and recipient need install flash (sudden strain of a muscle part) plug-in unit or Java applet (Java Applet).
In an embodiment of disclosed system, disposed filtering services, to distinguish online website caller according to simple type identifier or complicated business rules.
According to an aspect of the present invention, provide a kind of and open the beginning by the rear end web site operator, perhaps start the method for instant messaging automatically at the visitor who satisfies filtercondition by automatic request software module, comprise: when the visitor is by the current worldwide website of browser browsing arbitrarily, web site operator or ask software module that the visitor's who satisfies filtercondition tabulation is provided automatically to the back-end, in the rear end by web site operator or ask automatically software module initiatively the one or more visitors in described visitor's tabulation open single or multiple instant messagings of beginning, text is supported in described instant messaging, figure and media formats, and the described timely communication that opens is to pass through following manner: in removable window the prompting invitation message or in the page described invitation message shown in the embedded frame.
According to a further aspect in the invention, provide a kind of and open the beginning by the rear end web site operator, perhaps by automatic request software module at the automatically actuated instant communicating system of the visitor who satisfies filtercondition, comprise: when the visitor is by the current worldwide website of browser browsing arbitrarily, web site operator or ask software module that the visitor's who satisfies filtercondition tabulation is provided automatically to the back-end, in the rear end by web site operator or ask automatically software module initiatively the one or more visitors in described visitor's tabulation open single or multiple instant messagings of beginning, text is supported in described instant messaging, figure and media formats, and the described timely communication that opens is to pass through following manner: in removable window the prompting invitation message or in the page described invitation message shown in the embedded frame.
According to a further aspect in the invention, provide a kind of method of setting up instant messaging, may further comprise the steps: web site operator or ask software module that the visitor's who satisfies filtercondition tabulation is provided automatically to the back-end; Any website caller of tracking in described visitor's tabulation be to the visit of website, and obtain the relevant information of website caller; The relevant information of the website caller that obtains is offered web site operator or asks software module automatically; By the web site operator of rear end or ask software module initiatively to send the invitation of setting up instant messaging automatically to this visitor, accept as this visitor, promptly set up instant messaging.
According to a further aspect in the invention, a kind of system that sets up instant messaging on network is provided, comprise: tracking cell, be used for following the tracks of in the visit of any website caller of visitor's tabulation to the website, and obtain the relevant information of website caller, and the relevant information of the website caller that obtains offered the rear end web site operator or ask software module automatically, wherein said visitor's tabulation is to web site operator or asks the visitor's who satisfies filtercondition that software module provides tabulation automatically; The instant messaging request unit is used for by the web site operator of rear end or asks software module initiatively to send the invitation of setting up instant messaging to this visitor automatically, accepts as this visitor, promptly sets up instant messaging.
The invention provides a kind of method of setting up instant messaging, may further comprise the steps: follow the tracks of of the visit of the website caller of browsing current site, and obtain the relevant information of website caller the website; The relevant information of the website caller that obtains is offered web site operator; By network operator or ask software module to send the invitation of setting up instant messaging automatically to this visitor, accept as this visitor, promptly set up instant messaging.
In the present invention, filter out the visitor who satisfies condition according to filter condition and acquired website caller relevant information, and the visitor's relevant information that satisfies condition is shown to web site operator in the tabulation mode.
In the present invention, web site operator sends broadcast to all current site visitors or the visitor that satisfies certain filtercondition.
In the present invention, providing the instant messaging button on the webpage of described website or on the broadcast, website caller asks to set up instant messaging with web site operator by clicking this button.
The present invention also provides a kind of system that sets up instant messaging on network, comprise: tracking cell, be used to follow the tracks of the visit of the website caller of browsing current site, and obtain the relevant information of website caller, and the relevant information of the website caller that obtains is offered web site operator the website; The instant messaging request unit is used for by network operator or asks software module to send the invitation of setting up instant messaging to this visitor automatically, accepts as this visitor, promptly sets up instant messaging.
System of the present invention also comprises filter element, and condition and the acquired website caller relevant information set according to visitor's filter filter out the visitor who satisfies condition, and in the tabulation mode website caller that satisfies condition are shown to web site operator.
System of the present invention also comprises radio unit, is used for sending broadcast by web site operator to current all website caller or the visitor that satisfies filtercondition.
In system of the present invention, the instant messaging button is being provided on the webpage of described website or on the broadcast, website caller asks to set up instant messaging with web site operator by clicking this button.
System of the present invention also comprises Route Selection/rerouting selected cell, be used to availability and Route Selection/rerouting of the instant messaging calling check web site operator of website caller initiation to select, so that communication request is issued one or a networking station operator of the most suitable (satisfying route conditions).
The detailed description of carrying out below in conjunction with accompanying drawing will help to understand better characteristics of the present invention and advantage.
Description of drawings
Fig. 1 is the figure that can implement the system of online instant messaging feature of the present invention;
Fig. 2-the 3rd, diagram according to various embodiment of the present invention, from the rear end with from the flow chart of the processing of frontal startup instant messaging;
Fig. 4-6 illustrates the example of implementing worldwide website of the present invention and instant messaging window.
Embodiment
The present invention relates to instant messaging, be specifically related to by back end subscriber/in the web site operator of rear end or by the instant messaging of initiating in any Web user of front end based on browser.
The present invention supports text and media instant communication.In order to receive text and graphical messages, the recipient need not to install any third party's plug-in unit, control or product; For receiving media message (Voice ﹠ Video), communication sender and recipient need install flash plug-in unit or Java applet.
Fig. 1 is the figure that diagram is used for providing at rear end and front end the system of online instant messaging.Web server 105 communicates with application data base 106.Application data base 106 is used for storage about the user information and the website browsing history of (comprising back end subscriber and website caller).
Any back end subscriber/web site operator such as 101,102,103 and can start instant messaging by browser such as any website caller of 108,109,110.Usually, Web server and browser use HTTP/HTTPS or WAP by Internet traffic.For the sake of simplicity, in Fig. 1, only show end subscriber/web site operator behind three preceding end subscriber/website callers and three.
Fig. 2 be summarized according to embodiments of the invention, by in the web site operator of rear end or ask the flow chart of the process of the instant messaging that software module initiates automatically.At first step 201, web site operator need use the combination of number of the account name and password to come the login management system.In step 202, the system verification user.Simultaneously, in step 203, filter trigger checking online access person.In step 204, only its state visitor of meeting pre-defined rule can be displayed in the visitor list on operator's the computer.
According to different business demands, can define the filtration trigger with different rules, described different rule can be simple standard, such as the time of staying or the geographical position in the website; It also can be complicated business model, for example browses route etc. according to what Successful Transaction was added up.
When at the new website caller accessed web page of step 211, described filtration trigger is the described visitor of step 203 checking, if this visitor's state satisfies pre-defined rule, then refreshes automatically and upgrades described tabulation in step 205.System also reminds the back end subscriber in step 212 by alert message or sound.Back end subscriber can pick up any visitor to start communication in step 204 from described tabulation.Simultaneously, website caller receives communication invitation in step 207.
In step 208, website caller can or be accepted communication and is invited or refuse invitation.Invite if website caller is accepted described communication, then start instant messaging in step 209.Otherwise, finish communication in step 210.Website caller rests on the same page to be continued to browse.
Fig. 3 is that diagram is according to an alternative embodiment of the invention, by the flow chart that starts the process of instant messaging at the website caller of front end.In step 301, website caller sends communication request to web site operator.Between the server of front-end and back-end, connect.In step 302, the availability of (routing/rerouting) systems inspection web site operator is selected in Route Selection/rerouting.
In step 304, if available operator is arranged, then system sends communication request to available operator.On available operator's computer, show communication window.If web site operator is accepted this request, then in step 307, start instant messaging, and show instant messaging at the prompted dialog window.If in step 308 web site operator rejecting said request, then send described request by re-routing selective system to next available operator 302.
If there is not available operator, then in step 305 to the website caller plate window that gives information, to stay contact details.
Fig. 4 illustrates back end subscriber/web site operator and how to start example with the instant messaging of website caller.Display window 401 is screen snapshots of back end subscriber.Web site operator can be by keying in message in the zone in 403, clicks to send button 404 and to all website callers or satisfy visitor's broadcast of filtercondition again.
Online website caller tabulation is provided in zone 406.The simple information that has shown the visitor in tabulation is as IP address, geographical position.Details be can obtain by the hyperlink 407 of clicking first hurdle, browsing histories and user ID comprised about each website caller.
In one embodiment, disclosed system of the present invention provides filter 410, is used to make web site operator to check the browse state and the behavior of website caller.According to filter deployment, system can produce message or sound, with user/web site operator prompting to the back-end new website caller is arranged.Perhaps, can configuration access person tabulate only to show the visitor who satisfies pre-defined rule; And, also can dispose web site operator to monitor the specific page and to start specific website caller.
In another embodiment of the present invention, back end subscriber/web site operator can come initiatively to send instant messaging to specific website caller via Web-browser or wireless device by selecting icon 408.If described visitor is by another operator's service, then described icon will be replaced by that user's 409 sign.
Website caller can come to receive or the transmission instant messaging with respect to back-end operators by browser by following different modes: receive and send message in (1) inline boxes in the same webpage shown in Fig. 5 (A); (2) in the removable window shown in Fig. 5 (B), receive message and communication invitation, and in the prompted dialog window shown in Fig. 6, start instant messaging; (3) if stopped the client computer prompting, then system redirects to the new dialogue page in same browser.
In certain embodiments, disclosed system to the back-end user/web site operator provide to all online access persons of browsing current site or satisfied the function of visitor's broadcast of filtercondition.Fig. 5 (A) is how the online visitor of diagram received and started instant messaging at front end a screen snapshot.Window 501a can be the browser of any kind.Zone 504a can show any organizer's worldwide website.
For example, the web site operator broadcast: " our website of Custom House Welcome to Custom House, we provide big sales promotion today ... ".When website caller received broadcast, the background color of regional 503a flashed, and also other voice signal can be set.Show this message among the regional 505a in browser.Hyperlink " more " 506a is provided to be used to check full copy.If website caller is selected hyperlink " more " or is clicked " dialogue " button 509a, then dialog box Fig. 6 that prompting has complete message on the computer of website caller.
Website caller also can be by directly keying in message in regional 507a, select delivery option 508a then and initiate instant messaging.
Figure 50 5 (B) is the alternates interface that is used to receive the instant message that is sent by the rear end web site operator.Zone 504b is removable on the webpage.Website caller can be initiated instant messaging with back-end operators by clicking " more " hyperlink.
Fig. 6 illustrates can be by at the website caller of front end or the dialog box 601 that started by the web site operator in the rear end.The user can click " transmission " button 606 and the startup instant messaging then by the 603 key entry message in the zone.Communication history can be at any time by selecting " preservation " 605 to be stored on the client computer with XML, HTML or text (TEXT) form.
For facility and the instant messaging of quickening based on the internet, be used in combination the World Wide Web (WWW) with the present invention and push (push) technology, it provides live telecast (live) data by HTTP and HTTPS with light and effective and efficient manner.
In order to simplify installation process, be easy to be attached to any web app based on system of the present invention.
The present invention can be embodied in a plurality of fields, as the online sales product.Visitor's filtering services mechanism can be judged the demand of visitor to specific products according to business rule.Therefore, initiatively the instant messaging of startup and any website caller (or potential customers) can help to catch more business opportunity.
And the present invention also provides complete statistical analysis report and the chart about website caller browsing histories, visitor's behavior, and this has solved the especially network marketing optimization problem in the ecommerce industry.
Though the present invention has been described in conjunction with the specific embodiments, obviously, can in the scope of appended claim, have carried out certain change and modification.It should be noted that the alternative that has many realizations method and apparatus of the present invention.Therefore, the invention is not restricted to details given herein, but this invention is intended to be encompassed in all modifications and equivalent in the appended claim scope.
Claims (25)
1. one kind is opened the beginning by the rear end web site operator, perhaps start the method for instant messaging automatically at the visitor who satisfies filtercondition by automatic request software module, comprise: when the visitor is by the current worldwide website of browser browsing arbitrarily, web site operator or ask software module that the visitor's who satisfies filtercondition tabulation is provided automatically to the back-end, in the rear end by web site operator or ask automatically software module initiatively the one or more visitors in described visitor's tabulation open single or multiple instant messagings of beginning, text is supported in described instant messaging, figure and media formats, and the described timely communication that opens is to pass through following manner: in removable window the prompting invitation message or in the page described invitation message shown in the embedded frame.
2. also comprise in accordance with the method for claim 1: the instant messaging of opening any world wide web access person of beginning and the current worldwide website of browsing by HTML (Hypertext Markup Language) or WAP (wireless application protocol).
3. in accordance with the method for claim 1, also comprise: back-end operators can be by complete method of service based on the WEB browser, or the form of traditional WINDOWS application software is used this method, open the beginning by back-end operators, perhaps by of the instant messaging of automatic request software module at automatic startup of the visitor who satisfies filtercondition and front end Web user, wherein, the current worldwide website of described front end Web user browsing.
4. also comprise in accordance with the method for claim 1: worldwide website follow-up mechanism, mechanism, subscriber profile management system and the filtering services of carrying out Route Selection and re-route selecting for message.
5. in accordance with the method for claim 4, wherein, described follow-up mechanism can also be operated to observe the website browsing state of section and the behavior of website caller at any time.
6. in accordance with the method for claim 4, can also remind the website caller that in strobe utility, satisfies pre-defined rule to web site operator, described system can be configured to different back-end operators and monitor different particular Web page, and the instant messaging of the website caller of initiation and browsing specific webpage.
7. in accordance with the method for claim 4, wherein, simple business rule of filtering services support and complicated business rule.
8. in accordance with the method for claim 4, also comprise the mechanism that produces the statistical report relevant with the website visiting state with the navigation history of the demand of website caller, website caller.
9. one kind is opened the beginning by the rear end web site operator, perhaps by automatic request software module at the automatically actuated instant communicating system of the visitor who satisfies filtercondition, comprise: when the visitor is by the current worldwide website of browser browsing arbitrarily, web site operator or ask software module that the visitor's who satisfies filtercondition tabulation is provided automatically to the back-end, in the rear end by web site operator or ask automatically software module initiatively the one or more visitors in described visitor's tabulation open single or multiple instant messagings of beginning, text is supported in described instant messaging, figure and media formats, and the described timely communication that opens is to pass through following manner: in removable window the prompting invitation message or in the page described invitation message shown in the embedded frame.
10. according to the described system of claim 9, also comprise: the instant messaging of opening any world wide web access person of beginning and the current worldwide website of browsing by HTML (Hypertext Markup Language) or WAP (wireless application protocol).
11. according to the described system of claim 9, also comprise: back-end operators can be by complete method of service based on the WEB browser, or the form of traditional WINDOWS application software is used native system, by back-end operators or ask software module or front end Web user to open timely communication automatically, wherein, the current worldwide website of described front end Web user browsing.
12., also comprise: worldwide website follow-up mechanism, mechanism, subscriber profile management system and the filtering services of carrying out Route Selection and re-route selecting for message according to the described system of claim 9.
13. according to the described system of claim 12, wherein, described follow-up mechanism can also be operated to observe the website browsing state of section and the behavior of website caller at any time.
14. according to the described system of claim 12, can also remind the website caller that in strobe utility, satisfies pre-defined rule to web site operator, described system can be configured to different back-end operators and monitor different particular Web page, and the instant messaging of the website caller of initiation and browsing specific webpage.
15. according to the described system of claim 12, wherein, filtering services provides to be set up as the simple type identifier of rule and the ability of complicated business pattern.
16., also comprise the mechanism that produces the statistical report relevant with the website visiting state with the browsing histories of the demand of website caller, website caller according to the described system of claim 12.
17. a method of setting up instant messaging may further comprise the steps:
Web site operator or ask software module that the visitor's who satisfies filtercondition tabulation is provided automatically to the back-end;
Any website caller of tracking in described visitor's tabulation be to the visit of website, and obtain the relevant information of website caller;
The relevant information of the website caller that obtains is offered web site operator or asks software module automatically;
By the web site operator of rear end or ask software module initiatively to send the invitation of setting up instant messaging automatically to this visitor, accept as this visitor, promptly set up instant messaging.
18. method as claimed in claim 17 wherein, filters out the visitor who satisfies condition according to filter condition and acquired website caller relevant information, and the visitor's relevant information that satisfies condition is shown to web site operator in the tabulation mode.
19. as the method for claim 18, wherein, web site operator sends broadcast to all current site visitors or the visitor that satisfies certain filtercondition.
20. as the method for claim 19, wherein providing the instant messaging button on the webpage of described website or on the broadcast, website caller asks to set up instant messaging with web site operator by clicking this button.
21. a system that sets up instant messaging on network comprises:
Tracking cell, be used for following the tracks of in the visit of any website caller of visitor's tabulation to the website, and obtain the relevant information of website caller, and the relevant information of the website caller that obtains offered the rear end web site operator or ask software module automatically, described visitor's tabulation is to web site operator or asks the visitor's who satisfies filtercondition that software module provides tabulation automatically;
The instant messaging request unit is used for by the web site operator of rear end or asks software module initiatively to send the invitation of setting up instant messaging to this visitor automatically, accepts as this visitor, promptly sets up instant messaging.
22. system as claimed in claim 21, also comprise filter element, condition and the acquired website caller relevant information set according to visitor's filter filter out the visitor who satisfies condition, and in the tabulation mode website caller that satisfies condition are shown to web site operator.
23. as the system of claim 21, also comprise radio unit, be used for sending broadcast to current all website caller or the visitor that satisfies filtercondition by web site operator.
24. as the system of claim 23, wherein providing the instant messaging button on the webpage of described website or on the broadcast, website caller asks to set up instant messaging with web site operator by clicking this button.
25. system as claimed in claim 24, also comprise Route Selection/rerouting selected cell, be used to availability and Route Selection/reroutings selection of the instant messaging calling check web site operator that website caller initiates, so that communication request issued or a networking station operator who satisfies route conditions.
Applications Claiming Priority (4)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| US64636905P | 2005-01-24 | 2005-01-24 | |
| US60/646,369 | 2005-01-24 | ||
| US11/318,925 US20070162545A1 (en) | 2005-12-24 | 2005-12-24 | Method and system for initiating an instant conversation at backend or at front-end over internet |
| US11/318,925 | 2005-12-24 |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN1822557A CN1822557A (en) | 2006-08-23 |
| CN1822557B true CN1822557B (en) | 2010-09-15 |
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN 200610006279 Expired - Fee Related CN1822557B (en) | 2005-01-24 | 2006-01-24 | Method and system start IM at back-end through web |
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| CN (1) | CN1822557B (en) |
Families Citing this family (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101414981B (en) * | 2007-10-18 | 2011-01-19 | 英业达股份有限公司 | Real time communication listen-in system, listen-in method and listen-in server |
| CN106604063A (en) * | 2016-12-28 | 2017-04-26 | 北京恒华伟业科技股份有限公司 | Video retrieving method and apparatus |
Citations (4)
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|---|---|---|---|---|
| US6144991A (en) * | 1998-02-19 | 2000-11-07 | Telcordia Technologies, Inc. | System and method for managing interactions between users in a browser-based telecommunications network |
| US20020063735A1 (en) * | 2000-11-30 | 2002-05-30 | Mediacom.Net, Llc | Method and apparatus for providing dynamic information to a user via a visual display |
| CN1467656A (en) * | 2003-06-06 | 2004-01-14 | 腾讯科技（深圳）有限公司 | Information sending method and system for instant communication tool |
| US20040243707A1 (en) * | 2001-10-01 | 2004-12-02 | Gavin Watkinson | Computer firewall system and method |
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2006
- 2006-01-24 CN CN 200610006279 patent/CN1822557B/en not_active Expired - Fee Related
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US6144991A (en) * | 1998-02-19 | 2000-11-07 | Telcordia Technologies, Inc. | System and method for managing interactions between users in a browser-based telecommunications network |
| US20020063735A1 (en) * | 2000-11-30 | 2002-05-30 | Mediacom.Net, Llc | Method and apparatus for providing dynamic information to a user via a visual display |
| US20040243707A1 (en) * | 2001-10-01 | 2004-12-02 | Gavin Watkinson | Computer firewall system and method |
| CN1467656A (en) * | 2003-06-06 | 2004-01-14 | 腾讯科技（深圳）有限公司 | Information sending method and system for instant communication tool |
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| CN1822557A (en) | 2006-08-23 |
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Granted publication date: 20100915 Termination date: 20170124 |