CN1674017A - Telephone queuing system - Google Patents
Telephone queuing system Download PDFInfo
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- CN1674017A CN1674017A CN 200410039896 CN200410039896A CN1674017A CN 1674017 A CN1674017 A CN 1674017A CN 200410039896 CN200410039896 CN 200410039896 CN 200410039896 A CN200410039896 A CN 200410039896A CN 1674017 A CN1674017 A CN 1674017A
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Abstract
The registering and queuing system through telephone call may be used in hospital, bank and other service trades. Compared with available queuing machine, the present invention has relevant telephone call functions and modules, including telephone number registering, telephone call, phonetic informing, short message, etc. By means of the modern communication measures, the present invention can save people's time.
Description
Technical field
The present invention relates to a kind of queuing system that can utilize phone registration queuing related service.Application is: hospital, bank etc. need the service industry of queuing.
Background technology
Along with the development of mechanics of communication, phone and mobile phone are popularized at present, and people utilize phone and mobile phone to be engaged in the activity of various productions, life, and associated function constantly is developed.The development of mechanics of communication, printer technology, processor technology, software engineering also makes various embedded systems be widely used.
Above technical scheme is 01239585 patent referring to application number: intelligent queuing, call number management system.
Often to run into the problem of queuing at present in places such as bank, hospitals.People stand in the long troop and wait for, also very arduous consuming time very.A kind of technology of existing queue machine has solved a part of difficulty: after people come bank or hospital, at first before queue machine, obtain a number, needn't go queuing, but be sitting in the one side or the wait that goes about by operations such as buttons, after waiting to take turns to oneself, go the acceptance service with bar with number.The shortcoming of this equipment is: when people call out the numbers in wait, still need to wait at the scene, the time that can not make full use of queuing goes to handle other thing, simultaneously, also be unfavorable for alleviating the crowded state in queuing place, when adopting the voice mode newspaper, because the limitation of the propagation distance of sound, people can not leave on-the-spot far.
Summary of the invention
The system that can utilize phone registration queuing related service proposed by the invention, it is compared with the machine of the Zero queuing that has had, outstanding feature is: increased the correlation function and the module of call, comprised functions such as telephone number registration, call, verbal announcement, telephone answering, short message.Use existing queue machine, people still need to stay on-the-spot waiting voice notice when queuing, tend to slattern many valuable time, and use has the queue machine of telephony feature, utilized modern means of communication, people can line up when no show is on-the-spot in registration, also can leave the scene in queuing and go to handle other thing, even the wait of coming back home, so just improve the utilization factor of time greatly, reduced the crowded of public place, promoted the development of communication traffic.
As shown in Figure 1, the phone queuing system is by forming with the lower part: control and voice module A, local interaction load module B, phone module C, print register and the voice module D that calls out the numbers independently.As shown in Figure 5, when the queuing button 1 among the by the emperor himself following D of user, CPU (central processing unit) is handled, and prints number with bar.The user utilizes log-on operation can register the Advise By Wire service of calling out the numbers.
Thereby log-on operation is meant the process of carrying out finishing alternately registration by B or C, also can be the input process of finishing alternately by call, short message.Log-on operation comprises two classes: registration queuing operation and enroll in notifications service operations.The former is meant that the user wishes to line up, thereby through after this operation, and the user can be accepted and come after the last user by system or come first position (when the user registers queuing operation for first); The latter is meant that the user wishes situation about can be lined up by notifications, thereby through after this operation, and when the queuing situation satisfied the condition that the user sets, the user can be by notifications.
When the staff presses the button 2 of calling out the numbers among Fig. 5, give notice by voice module and loudspeaker module successively, and when taking turns to the number of certain user's registration, dial this user's number by the telephony interface module, behind closing of the circuit, from the speech interface circuit, access voice messaging, be linked in the telephone channel, thereby realization is to user's Advise By Wire.Also can notify the user by modes such as wireless communication module and short messages.When telephone circuit has idle the time, the phone that the user squeezes into from the outside also can be by auto-pickup, utilize the function and the user interactions of voice suggestion, thereby make the user can register queuing operation, enroll in notifications service operations, perhaps pass through the information of voice module dispatcher queue situation.Utilize the mutual of short message can finish above-mentioned function equally.And utilize wireless paging service, also can finish informing function.
As mentioned above, correlation function by integrated phone communication in system, can realize that the user is after the enroll in notifications service, other thing is gone to handle in the scene of leaving, waste the precious time at the scene and needn't wait, when soon taking turns to the number that the user sets, system is automatically according to this user of number call of registration, so that remind the situation of user's queuing.Simultaneously, the user also can be on one's own initiative by phone rank registration, by the call out the numbers registration of notification service of phone or note.
Description of drawings
Fig. 1 is the schematic diagram of basic composition mode of the present invention.Wherein, English alphabet is the logic module of system.
A: control and voice module comprise voice module, CPU and necessary peripheral devices thereof, as storer, crystal oscillator etc.;
B: local interaction load module;
C: phone module, comprise wire telephony, wireless telephone and, Personal Handyphone System module and paging module;
D: print register and the voice module of calling out the numbers independently;
E: public telephone network.
Fig. 2 is control and voice module A block diagram.Comprise single-chip microcomputer 1, program/data-carrier store 2, voice module 3 and interface bus 4.
Fig. 3 is the block diagram of local interaction load module B.Comprise Keysheet module 1, loudspeaker module 2, the module 3 of inserting coins.
The block diagram of Fig. 4 phone module C.Comprise wired telephone circuit 1, mobile communication module 2, Personal Handyphone System module 3, paging module 4.
Fig. 5 is the call out the numbers block diagram of module D of print register and voice independently.User line up button 1, the button 2 of calling out the numbers, printer 3, voice cue module 4, independent processor 5.
Fig. 6 is the form of user's registered database.
Fig. 7 is the block diagram that the attendant presses the program of the button of calling out the numbers.
Fig. 8 is the block diagram that the user passes through local interaction load module B registration number program.
Fig. 9 is the block diagram that the user passes through the program of mutual registration of phone module and inquiry service.
Figure 10 is the block diagram that the user passes through the program of mutual registration of short message and inquiry service.
Figure 11 is the another kind of form of the local interaction load module described in the embodiment two: replace loudspeaker with display;
Figure 12 is the process flow diagram of the local interaction enrollment process described in the embodiment two.
Figure 13 is the example of distributed system.Wherein,
MMPRT is local interaction input and print module;
TEL is a phone module;
PB is a button module;
SPKR is the local voice module of calling out the numbers;
NTWK is a local network.
Embodiment
Embodiment one
As shown in Figure 2, comprise single-chip microcomputer 1, program/data-carrier store 2, voice module 3 and interface bus 4 among control and the voice module A;
As shown in Figure 3, local interaction load module B comprise Keysheet module 1, loudspeaker module 2, the module 3 of inserting coins;
As shown in Figure 4, phone module C comprises wired telephone circuit 1, mobile communication module 2, Personal Handyphone System module 3;
As shown in Figure 5, independently print register and voice call out the numbers that module D comprises user's register button 1, the button 2 of calling out the numbers, printer 3, voice cue module 4, independent processor 5.
Single-chip microcomputer is accepted the keyboard input from Keysheet module among the B, controls the loudspeaker module of voice module in B simultaneously and sends voice so that carry out mutual;
Single-chip microcomputer detects the relevant incident of phone among the C, comprising: calling, short message receive, DTMF detects, phone is hung up or the like; Single-chip microcomputer also is responsible for the phone module among the operation C, comprising: the dislodging machine, dial, send SMS message or the like; The Single-chip Controlling voice module inserts voice in phone, so that carry out mutual and notice;
The single-chip microcomputer reception sends the far-end register information of finishing by phone from the information of the queuing situation among the D and to D.
Comprise a registered database in the software, be used for depositing register information.As shown in Figure 6.Wherein, triggering queue number is the queue number that the user registers, and the user wishes that system is pointed out when being discharged to this number; Telephone number is the number that the user registers; The notification type recording user is wished the mode of reminding.
The attendant presses program circuit behind the button of calling out the numbers shown in 7.In software, this flow process can be used as a task and exists.At first, this task by initialization after, enter and be in ready attitude, under this state, ceaselessly scan from the call out the numbers information of calling out the numbers of module D of independently print register and voice, when receiving information, by analysis, therefrom take out and trigger queue number, in registered database, search then and have or not and the record of this numbers match, if no, just turn back to ready attitude, rescan information from D; If have, just the advice method of further wishing according to the user in the record adopt call, voice suggestion, or mode such as mobile short-message is notified the user.
Fig. 8 is the block diagram that the user passes through local interaction load module B registration number program.Equally, in software, this flow process can be used as a task and exists.At first, this task by initialization after, enter and be in ready attitude, under this state, ceaselessly scan the customer incident from the B module, for example, the user picks up receiver and inserts coins, at this moment, send information of voice prompt to the user, the prompting user presses the button and carries out alternately, finishes until the register information input; At last, in the information input database of user's registration, program is got back to ready state.
Fig. 9 is the block diagram that the user passes through mutual registration of phone module and inquiry service program.In software, this flow process can be used as a task and exists.At first, this task by initialization after, enter and be in ready attitude, under this state, ceaselessly scan call event from the B module, when running into user's incoming call, order C carries out the off-hook operation of wire telephony, and sends information of voice prompt in the voice channel of the wire telephony of C, the prompting user utilizes DTMF to carry out alternately, if the user wishes to inquire about present queuing situation, just by and the contact of C, utilize voice channel to send present queuing situation; If what the user wished is enrolled for service, just and independently print register and the voice module D contact of calling out the numbers then, distributes its queue number to the user, and whether enroll in notifications service of inquiry user; If the user has registered notification service, after then log-on operation was finished, in the information input database of user's registration, program was got back to ready state.
Figure 10 is the block diagram that the user passes through the program of mutual registration of short message and inquiry service.In software, this flow process can be used as a task and exists.At first, this task by initialization after, enter and be in ready attitude, under this state, ceaselessly scan short message incident from the B module, after receiving short message, this short message is analyzed, if the user wishes is inquiry queuing situation, just and C get in touch, after obtaining the queuing situation, use short message to user's dispatcher queue situation; If what the user wished is enrolled for service, just and independently print register and the voice module D contact of calling out the numbers then, distributes its queue number to the user, then with short message inquiry user enroll in notifications business whether; If the user has registered informing business, after then log-on operation was finished, in the information input database of user's registration, program was got back to ready state.
Embodiment two
Change the loudspeaker module among the local interaction load module B among the embodiment one into display, as shown in figure 11, utilize display, but not loudspeaker and user carry out alternately.Correspondingly, the content of the voice suggestion in the flow process shown in Figure 8 changes the information that sends to display into, as shown in figure 12.
Embodiment three
Independent processor and voice module that independently print register among the embodiment one and voice are called out the numbers among the module D are abandoned, and replace by control and voice module A, thereby independently print register and the voice module D that calls out the numbers becomes the system of a subordinate, and control and voice module A can directly control or detect modules such as its inner printer, button, loudspeaker.
Embodiment four
Referring to accompanying drawing 13.This example belongs to full distributed design, thereby do not exist control and voice module, local interaction input and print module MMPRT, phone module TEL, button module PB and local voice are called out the numbers and are all contained the processor of oneself among the module SPKR, the voice module of oneself in addition among TEL, the SPKR; Connect by local data network NTWK between the module.The number of each module can dynamically expand, and basic configuration is MMPRT, a TEL, SPKR and some PB.Each module all has the logical address of oneself.The communication mechanism of intermodule adopts collision detection.
After each module brings into operation, all to notify appearance and the type of module of oneself to other modules with broadcast.
The function that MMPRT finishes comprises: allow the user to carry out log-on operation in this locality, and after the user finished the registration queuing operation, with bar, after log-on operation was finished, MMPRT can notify other modules so that synchrodata by number of printer prints.
The C of function that TEL finishes and embodiment one is similar, and different is that TEL has voice module and the CPU of oneself, can carry out network communication with other modules.After the user finished log-on operation through TEL, TEL can notify other modules so that synchrodata.After TEL receives information from PB " so-and-so number please arrive so-and-so window ", whether carry out notification service according to its database decision of inside.
The PB module is fairly simple, is operated by the salesman.When it is pressed, expression " so-and-so number please arrive so-and-so window ", this message is by SPK module and TEL reception.
In the SPK module voice module is arranged, after it received message from PB " so-and-so number please arrive so-and-so window ", just the crowd in the hall sent verbal announcement.
Communication data is unit with the message blocks, and each piece is a character string.
The type of basic messae piece is:
1, IAMHERE: after a module brings into operation, the notice of sending to other modules.
2, NEXT: next bit.After being pressed by the salesman, sends by the button of calling out the numbers; It includes the numbering of button.SPK and TEL module will receive this message blocks.
3, QREG: queuing registration.When a user sends by far-end (for example liaison mode) or after the registration queuing of this locality.TEL module and MMPRT module all receive this message each other, so that its data synchronously.
4, IREG: notification enrollment.When a user is sent by MMPRT after local enroll in notifications service.The object that receives is among the TEL, and the method for determining is: according to the ascending rotation notice of logical address, reach maximum address after, repeat again to begin by little address, like this, just can between TEL, mean allocation load.
Claims (10)
1) a kind of phone service equipment of ranking that utilizes, form by CPU (central processing unit), PBU pushbutton unit, power supply, signalling channel etc., it is characterized in that this equipment has phone module, phone module utilizes the phone of telephone network and user registration to set up communication to notify the user situation of lining up.
2) according to claim 1) described, it is characterized in that the user can register the queue number that it wishes prompting by the enroll in notifications service operations.
3) according to claim 2) described, it is characterized in that the user can or call or utilize the mobile communication SMS service to carry out the enroll in notifications service operations by the local interaction load module.
4) according to claim 1) described, it is characterized in that phone module utilizes the phone of communication network and user's registration to set up communication, utilizes the variation to user reminding queuing situation of voice or short message.
5) according to claim 1) described, it is characterized in that, after the user calls, and connects the phone module of this equipment, utilize voice to send prompting to the user.
6) according to claim 1) described, it is characterized in that the user is by the local interaction load module or call or utilize the mobile communication SMS service to register queuing operation.
7) according to claim 1) described, for existing queue machine compatibility, it is characterized in that data port and existing queue machine communication are arranged in the circuit, obtain queueing message.
8) according to claim 1) described, it is characterized in that local interaction load module, phone module are full distributed, they all have separately processor and address independently, can carry out communication and coordination each other.
9) according to Claim 8) described, it is characterized in that phone module can utilize voice or short message and user to carry out mutual or carry out notification service.
10) according to Claim 8) described, it is characterized in that the local interaction load module can utilize display or voice and user to carry out alternately.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 200410039896 CN1674017A (en) | 2004-03-25 | 2004-03-25 | Telephone queuing system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 200410039896 CN1674017A (en) | 2004-03-25 | 2004-03-25 | Telephone queuing system |
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| Publication Number | Publication Date |
|---|---|
| CN1674017A true CN1674017A (en) | 2005-09-28 |
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN 200410039896 Pending CN1674017A (en) | 2004-03-25 | 2004-03-25 | Telephone queuing system |
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| CN (1) | CN1674017A (en) |
Cited By (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103150462A (en) * | 2011-09-16 | 2013-06-12 | 无锡市妇幼保健院 | Non-gathering waiting scheduling system for use in hospitals |
| CN103258364A (en) * | 2013-05-17 | 2013-08-21 | 山东科技大学 | Intelligent queueing and calling system with number inquiring function by phone |
| CN106530473A (en) * | 2016-11-03 | 2017-03-22 | 丹阳正联知识产权运营管理有限公司 | Touch-screen type intelligent quenching machine |
| CN107196979A (en) * | 2016-03-14 | 2017-09-22 | 章勇兵 | Pre- system for prompting of calling out the numbers based on speech recognition |
| CN109314739A (en) * | 2016-03-28 | 2019-02-05 | 瑞可利有限公司 | Manage system, server, method and the program of row number |
| CN110797943A (en) * | 2019-11-06 | 2020-02-14 | 北京旷视机器人技术有限公司 | Charging method, charging device, server and charging system |
| CN111433793A (en) * | 2018-03-27 | 2020-07-17 | 瑞可利有限公司 | Sequence management system and program |
-
2004
- 2004-03-25 CN CN 200410039896 patent/CN1674017A/en active Pending
Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103150462A (en) * | 2011-09-16 | 2013-06-12 | 无锡市妇幼保健院 | Non-gathering waiting scheduling system for use in hospitals |
| CN103258364A (en) * | 2013-05-17 | 2013-08-21 | 山东科技大学 | Intelligent queueing and calling system with number inquiring function by phone |
| CN107196979A (en) * | 2016-03-14 | 2017-09-22 | 章勇兵 | Pre- system for prompting of calling out the numbers based on speech recognition |
| CN109314739A (en) * | 2016-03-28 | 2019-02-05 | 瑞可利有限公司 | Manage system, server, method and the program of row number |
| CN106530473A (en) * | 2016-11-03 | 2017-03-22 | 丹阳正联知识产权运营管理有限公司 | Touch-screen type intelligent quenching machine |
| CN111433793A (en) * | 2018-03-27 | 2020-07-17 | 瑞可利有限公司 | Sequence management system and program |
| CN110797943A (en) * | 2019-11-06 | 2020-02-14 | 北京旷视机器人技术有限公司 | Charging method, charging device, server and charging system |
| CN110797943B (en) * | 2019-11-06 | 2022-05-06 | 北京旷视机器人技术有限公司 | Charging method, charging device, server and charging system |
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Addressee: Wang Xuan Document name: Notification before expiration of term |
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