CN1694476A - Automatic display method and system for incoming message switched by extension telephone - Google Patents
Automatic display method and system for incoming message switched by extension telephone Download PDFInfo
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- CN1694476A CN1694476A CN 200510034570 CN200510034570A CN1694476A CN 1694476 A CN1694476 A CN 1694476A CN 200510034570 CN200510034570 CN 200510034570 CN 200510034570 A CN200510034570 A CN 200510034570A CN 1694476 A CN1694476 A CN 1694476A
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Abstract
This invention discloses an automatic display method for the extension transfer incoming information and its system, among which, the system includes a master server, a telephone interface module, a network communication interface and a customer end computer. The extension number and its related customer end computer address are stored in the master server, which collects the calling incoming number and its dialed called extension number by the telephone interface module and transmits said calling number and its related incoming information of the caller to a computer of the corresponding customer end based on the customer computer address corresponding to the called extension number to display them on the screen, which can transmit the incoming information to computers assigned by the extensions by network and displays the information by multimedia.
Description
Technical field
The present invention relates to a kind of network tranmission techniques that utilizes, in conjunction with legacy phone switch, framework becomes an incoming display method and the system thereof with multimedia kenel.
Background technology
After telecommunication opening caller identification (Caller-ID) function, many application are given birth to for it, because the user is when coming ringing tone to sound, can learn caller's telephone number information, therefore can produce the value of a lot of practical applications, especially in enterprise commerce is managed at present, Private Branch Exchange PBX in the enterprise (PBX) and each extension, remain a very important communication and the tool of production, if can on extension telephone, learn caller's information, can assist the dealer to increase many productivity really.
Yet in enterprise in the conventional switch of extensive use, the function that provides caller ID to show is but seldom arranged, reason is that the expense of its replacing is very expensive, because need to change whole switch system, and each extension telephone all need make the telephone set of tool display screen into, therefore up to the present, telephone exchange system in most of enterprise, still can't generally provide incoming call display function easily as mobile phone or straight line telephone set, promptly can't learn caller's information, also unusual inconvenience just in business management, for example, behind certain caller client, sales staff in the enterprise is not because of on the seat or other reason, when desire was wired back contact, therefore the result can't reach smoothly because do not know telephone number, therefore many people install caller identification (or claiming incoming call identification) device additional on extension, but because extension is to be positioned at the enterprise switch back in the enterprise, be not directly to connect, therefore still can't provide incoming call display function from the local side circuit.
In addition, even the caller identification telephone exchange system of higher-order is arranged in the traditional forms of enterprises, on its extension telephone, also only can show, and the screen that common extension is disposed is very little, can only shows one, two row with numeral, therefore the caller ID that can note down is limited, and in engaged line, also can't learn the information of other incoming call, more can't show other information of caller with multimedia mode, for example caller's identity, incoming calls record in the past, transaction record, remarks etc.Also just can't have more specific aim, link up with the caller more on one's own initiative, service is provided.
Known conventional switch is modified in the correlation technique with incoming call display function, generally all is soft, the hardware structure in inside that changes switch, and must change former branch telephone set hardware mode and reach.The exchange line end and the interior line end phone expansion board that for example add harness caller identification (or claiming incoming call identification Caller ID) function, and must be through revising switch in house software program, could deliver to the caller identification number on the extension telephone of being transferred, must change the extension sets that all desires show caller ID in addition, replace with telephone set in addition with screen display, therefore cost is higher, generally is equiped with the enterprise of conventional switch, difficult usually acceptance.Other utilizes network to transmit news in brief or other multimedia messages person merely, all can't combine with the extension set signaling transfer point, is implemented in to show incoming information on the extension set.
Summary of the invention
Purpose of the present invention is exactly in order to overcome the above problems, provide a kind of and need not change the original main exchange framework of enterprise, at first can be on the extension set low-cost incoming call display function of realizing, the extension set switching incoming information automatic display system and the method for the caller information that can provide relevant simultaneously of taking second place.
For achieving the above object, the present invention proposes the automatic display packing of a kind of extension set switching incoming information, comprises the automatic step display of following caller ID:
1) set up the process of extension database: with the client computer address of extension number and its appointment, the correspondence that interrelates is stored in the master server.
2) the telephony interface module is gathered the caller ID from outer PSTN net of main exchange or main exchange inside, and detects caller's telephone key-press action synchronously, discerns the extension that it is dialled in automatically;
3) the telephony interface module is sent to described master server with caller ID and the extension dialled in thereof;
4) master server is inquired about the client computer address of called extension correspondence in the described extension database, and this caller caller ID is sent to client;
5) client is shown in caller ID on the display screen.
The above-mentioned automatic display packing of extension set switching incoming information, the step that also comprises automatic demonstration caller information: the process of setting up caller's database: the various information that caller ID is associated with the caller, set up corresponding relation, be stored in master server or/and client; Client is transferred the pairing caller information of described caller ID from described caller's database simultaneously in described step 5); Described caller information is shown on the display screen.Described caller's database comprises public caller's database and private caller's database, and described public caller's database is arranged at master server or client computer, and described private caller's database is arranged at client computer.The described caller information that stores in described caller's database comprises the multimedia messagess such as detailed literal, sound, picture, animation and video that are associated with described caller caller.
The above-mentioned automatic display packing of extension set switching incoming information, described step 2) process of detecting the incoming call actuation of keys in synchronously comprises: in the interaction conversation or normal talking process of switch switching extension set, master server is detected the action of caller's telephone key-press synchronously by the telephony interface module, gather the actuation of keys clocking information and calculate touch potential, determine incoming call when transferring extension set once more, transfer the once more action of extension set of master server analog switch, retransmit caller ID automatically or/and caller information to the client of new called extension set appointment; Also can be simultaneously to the extension set client of missed call for some reason, repay this incoming call by the detailed situation of switching.
The above-mentioned automatic display packing of extension set switching incoming information, the process of the extension that discerning automatically described step 2) sends a telegram here dials in comprises: when this incoming call is indicated according to switchboard, when dialling in extension, master server is gathered the actuation of keys clocking information and is calculated touch potential by the telephony interface module, at each button of switch switching extension set in the stand-by period, actuation of keys when the telephony interface module is gathered analog switch switching extension set in total key value, make up its touch-tone signal, separate and read this extension, be sent to master server.
The above-mentioned automatic display packing of extension set switching incoming information, described step 2) process of detecting the incoming call actuation of keys in synchronously comprises: master server is gathered the actuation of keys clocking information and is calculated touch potential by the telephony interface module, in the timing time when not being pressed the switching extension set at switch, when the telephony interface module does not detect the incoming call actuation of keys, the corresponding client of switching extension automatically that master server is extremely default with switch with this calls transfer.
The above-mentioned automatic display packing of extension set switching incoming information, when called extension telephone is in the engaged line state, if another caller incoming call desire this extension set of transferring is arranged simultaneously, described master server still can transmit caller ID or caller ID and/relevant caller information to this given client end computer address, reaches the effect of the plug of sending a telegram here.
Described client computer and master server are online by local area network (LAN) or the Internet.
Described client possesses the function that produces, and can see through described master server or with direct on-line mode, with described caller ID or caller ID and/relevant caller information, transfers to other client.
Described master server can be set specific caller ID, to described specific caller ID or caller ID and/relevant caller information, sends client more than one to broadcast mode simultaneously.
The above-mentioned automatic display packing of extension set switching incoming information, when the specified client of extension, be in shutdown or the off-line state, cause this master server can't transmit this caller ID or caller ID and/relevant caller information smoothly, described master server temporarily stores this caller caller ID, when described client start shooting again or normal cluster after, described master server is sent to information this client once more.
Described master server also can be according to short message system (SMS) agreement, by computer network, transmits this caller ID or caller ID and/relevant caller information to various different communication systems and communication terminal.
Described master server can use the speech recognition mode, from described caller's database, compare, and find out this called extension telephone number, simultaneously by master server with this caller ID or caller ID and/relevant caller information, be sent to the client computer address of this extension set appointment.
Described master server can send instruction, sends the emulation keypad tone of switching extension set by the dual-tone multifrequency module of telephony interface module, reaches to help the transfer effect of extension set of caller automatically.
Described client can enter described master server by browser is online, and carry out database and set and management, and direct download client program.
The above-mentioned automatic display packing of extension set switching incoming information is arranged at the actual track position of switch exchange line end according to it, and described telephony interface module is provided with the module identiflication number; When the telephony interface module is sent to described master server with the caller caller ID, transmit described module identiflication number.
The present invention has proposed a kind of extension set switching incoming information automatic display system simultaneously, comprises master server 1, telephony interface module 11, network communication interface 6, client computer 7; Described telephony interface module input is used to connect the exchange line end or the interior line end of main exchange, described telephony interface module output connects described master server data acquisition end, and described master server also is connected with described client computer by described network communication interface 6.
Above-mentioned extension set switching incoming information automatic display system, described telephone interface circuit comprises incoming call identification module 2, dual-tone multifrequency module 3, microprocessor 21, communication module 23; Described incoming call identification module 2 inputs are used to connect the exchange line end or the interior line end of main exchange, its output is connected with described dual-tone multifrequency module 3 one ends, the described dual-tone multifrequency module other end is connected with described microprocessor, described communication module 23 1 ends are connected with described microprocessor, and the other end is used for being connected with described master server.
Owing to adopted above scheme, brought following beneficial effect:
Because popularizing of computer equipment, almost everyone is equipped with a personal computer in the enterprise, and to take up one's normal routine, personal computer has powerful data processing function and data storage function; And in the office environment, the enterprises computer all can be formed local area network (LAN) now, to transmit inside information, shared resource and the Internet passage quickly and easily.The present invention utilizes the network tranmission techniques, with legacy phone switch, become a caller ID display system with multimedia kenel in conjunction with the enterprise's active computer and the network architecture, this system can not change under former switch or the exchange inside structure, correctly transmitted caller ID, to the computer of its extension correspondence of dialing.
Because enterprise builds the computer and network equipment that is equipped with mostly, and conventional switch does not have incoming call display function mostly, system and method by the present invention, hardware only need be set up the telephony interface module, under the low-down cost of cost, be easy to reach the target that employee in the enterprise all can possess caller identification, and see through the interaction of master server and client computer, add the screen display of computer and powerful data processing function and data storage function, obtain manyly to increase work efficiency, work quality, have the expanded function of hommization concurrently, for example:
1, by making up caller's database, can write down a large amount of caller's data, can be with multimedia mode on computer screen, clearly display text, image, and other caller's capsule information are as caller's identity, in the past information such as incoming calls record, transaction record, remarks.
2, can set use text-to-speech (TTS) mode in client, this caller's name be read out with voice, or broadcasted, show personalized incoming information in other multimedia music mode.
3, owing to one have outside line to dial in, can notify client at once,, can receive simultaneously that still other outside line user dials the details of being this extension set, and note the details of this missed call even therefore extension set is just in engaged line.
4, except local area network (LAN), under system and method for the present invention, native system also can be opened to the user from the Internet, so the employee also can land company's master server by online outside, the incoming information guiding is sent to computer at one's side, or inquires about each caller's particulars.
5, the present invention by client and master server to interpolation, the maintenance of caller's database, share, the resource of Conflux AB's customer account management forms a kind of effect of knowledge sharing.
What 6, the present invention utilized client produces function, broadcast capability etc., and information is transmitted each other client.
Need not change hardware system when 7, master server of the present invention and client functionality are upgraded, easily enforcement, convenient and swift, low cost.
Because the present invention's framework is simple, hardware cost is cheap, but can reach numerous functions, therefore has actual using value, the present invention can assist many enterprises that conventional switch has been set, reach with incoming call rapidly and be shown as the basis, the benefit of the while customer relation management that also acquisition is more extensive.
Description of drawings
Fig. 1 is a system configuration schematic diagram of the present invention;
Fig. 2 is the telephony interface modular circuit theory diagram in the system of the present invention;
Fig. 3 is the high-level schematic functional block diagram of master server of the present invention and client;
Fig. 4 is the reference diagram of one of embodiment of the invention;
Fig. 5 is the operational flow diagram of part of the present invention;
Fig. 6 is that the present invention detects switching extension set button schematic flow sheet synchronously.
Embodiment
Also the present invention is described in further detail in conjunction with the accompanying drawings below by specific embodiment.
See also shown in the 1st figure, system of the present invention comprise a master server 1, a telephony interface module 11, a network communication interface 6, and a client (or claiming client computer) 7 etc. form system of the present invention.Wherein be provided with an extension database 4, caller's database 5 in the master server; The telephony interface module comprises incoming call identification module 2, dual-tone multifrequency module 3, microprocessor MCU, communication module 23, power module 25, power supply stabilization circuit 24, panel leds 22 etc.
See also shown in the 2nd figure, this incoming call identification module 2 and this dual-tone multifrequency module 3, combination more than one all can be arranged, and through exchange line end slot interface 26, connect line 27 outside the exchange line end, be connected to the exchange line input of switch in the enterprise again with parallel way, therefore each outside line all can connect a module, microprocessor MCU21 is responsible for linking up with incoming call identification module 2 and dual-tone multifrequency module 3, when incoming call, caller's number is taken out, and deliver on the master server 1, when user's button was imported the extension of desire switching, microprocessor 21 also was responsible in the correct time, from dual-tone multifrequency module 3, utilize when setting with switch switching extension set, with identical wait button input time or number of keys, the extension of collecting the user synchronously and being pressed, and deliver on the master server 1.Microprocessor 21 utilizes communication module 23 that data is reached master server 1, and power module 25 and power supply stabilization circuit 24 are responsible for providing the power supply of a voltage stabilizing, and power supply also can adopt the external power supply certainly; Panel leds 22 sends the information of different flickers, indicates any abnormality or normal operating conditions.More than each circuit module one-tenth one telephony interface module 11 capable of being combined.Usually be in the dual-tone multifrequency module 3 of passive state, also can see through the setting of master server 1, with instruction notification microprocessor 21, this dual-tone multifrequency module 3 is set as active state, promptly can be on the telephone line of parallel connection, therefore send the emulation keypad tone of each extension set of transferring, can reach transfer the automatically effect of extension set of a kind of caller of group.
Native system and method are mainly utilized each the extension number in the switch, interrelate with the client computer address of one appointment, and be stored within the extension database 4 of master server, and caller's telephone number and relevant information thereof be stored in caller's database 5, therefore enter in the telephone exchange system when dialling, except the caller still can comply with its actuation of keys, beyond normal each extension set of switching, utilize the incoming call identification module 2 that is connected between this telephone exchange and local side outside line in addition, know this caller's caller ID, and transfer to master server 1, in caller's database 5 wherein, learn other relevant caller information of this caller; Simultaneously by this dual-tone multifrequency module 3, learn that this caller one of imports the extension telephone number, and transfer to master server 1 in this extension database 4, find this given client end computer address of this extension telephone number correspondence, therefore master server 1 is able to this caller ID and caller information thereof, by this network communication interface 6, be sent to automatically in this client 7 of this designated computer address.
See also shown in the 3rd figure, master server and client 7 can be communicated with each other by network, and server capability module 31 is installed in the master server, so that every functional operation of master server 1 to be provided, also by client functionality module 35, reach every functional requirement in the client computer.In enterprise, the user of each extension telephone can download a client-side program, and by server capability module 35, can use spring window (Pop Up) mode, this caller ID and relevant caller information thereof are shown on the computer screen.In caller's database 5, can store the detailed literal that is associated with the caller, sound, picture, multimedia messages such as animation and video, and can be with caller's data of relevant individual privacy, selection is deposited in private caller's database 33 of client setting, to permit open by the shared caller's data of everybody, selection is deposited in public caller's database 32, therefore when the caller dials into other extension set, master server 1 can be with this public caller's relevant information, offer the extension set user that other does not have this data storage, reach the information management purpose that customer information is shared in a kind of enterprise.
Client 7 is by message switching module 34, provide when the user presses the function key that produces, can see through this master server 1 or direct on-line mode, with this caller ID and relevant information thereof, transfer to other client, therefore the exchange personnel can produce the incoming information on the screen smoothly, are sent to the extension set user place of this information of correct needs rapidly.And when the specified client of extension set user, if be in shutdown or in the machine state, cause this master server 1 can't transmit this caller ID and relevant information thereof smoothly, this master server 1 will temporarily store this caller ID and relevant information thereof, and after this client was started shooting again or be normal, master server 1 can be sent to information this client once more.When a certain extension set user's phone was in the engaged line state, if the incoming call desire of another outside line this extension set of transferring is arranged simultaneously, this master server 1 still can transmit caller's relevant information to this designated computer address, reach the effect of the plug of sending a telegram here.In addition, this client 7 can be after receiving incoming information, directly in the window of client 7, carry out the function of data base administration, and after the user presses transfer key, select data storage in private caller's database 33, or be uploaded in public caller's database 32.
See also shown in the 4th figure, see through public's exchange line (PSTN) 15, dialing enters main exchange 12, and is forwarded to certain extension telephone 13 by it, can carry out the sound circuit switching motion of tradition, wherein, the telephony interface module 11 of system of the present invention be connected between public's exchange line 15 and the enterprise's main exchange 12, so master server 1 can obtain this caller's relevant information, and see through local area network (LAN) 16, send each extension set user computer 14 to.When the client computer 17 of extension set user appointment, when not being positioned within the local area network (LAN) 16, the present invention also can see through computer network with standard network protocol, via the Internet 18, and computer address outside every message transmission specified to this.And the user of client computer 14 can see through online this master server 1 that enters of browser, carry out database and set and management, and direct download client program.Master server 1 can be according to user's setting, to specific caller ID and relevant information thereof, simultaneously send client computer 14,17 more than one etc. to broadcast mode, and short message system (SMS) agreement that can provide by telecom operators, see through the Internet 18, transmit this caller ID and relevant information thereof to the communication system of various differences, as SMS transmission module 19 etc.
Certainly, native system and method also can be applied in the interior lines caller identification of enterprises extension set equally.Can handle too for the extension set interior lines, as shown in Figure 4, line end in main exchange, also can connect this telephony interface module 131 to each interior lines, owing to can set the corresponding different extension of each entity line module, therefore when send a telegram here in interior lines, see through the database running of master server 1, can learn the caller ID and the relevant information thereof of these interior lines.In addition, when the user imported with voice signal, microprocessor 21 can use the speech recognition mode, comparison from this caller's database 5, and find out this extension telephone number, transmit this caller ID and relevant information thereof by master server 1 simultaneously, to the computer address of this appointment.
See also shown in the 5th figure, the block flow diagram that partly operates for the present invention, after system activates (step 101), telephony interface module 11 promptly can be removed data, and the incoming telephone signal (step 102) of wait local side outside line, when (step 103) judgement is not sent a telegram here, can get back to step 102 always, if incoming call is arranged, then can take out caller ID from incoming call identification module 2, and store (step 104), next can be by dual-tone multifrequency module 3, collect any dtmf signal (step 105) that the caller pressed, wait for that an end is after the time (step 106), can be set at identical with the time of this enterprise switch wait, microprocessor 21 promptly can be looked this button number of collecting, extension (step 107) for the switching of caller's desire, and transfer to master server 1, from extension database 4, find the Computer IP address (step 108) of client, immediately with information such as caller IDs, be sent to the client (step 109) of this address, client 7 is carried out every function (step 110) according to client functionality module 35, and various responsive status are returned to master server 1, after both sides hang up the telephone, get back to step 102 and wait for execution in step 112 at last.
In addition, in step 108, if do not find this extension, then any response will not done by system, only can remove former button data, and enter the new button input of step 105 wait.In the voice interface response because of this incoming call and switch, system the other side's engaged line might occur or not have the state of this extension, see through voice response and please the user re-enter extension again, therefore, in both sides' talking state, as long as press the phone button, and all buttons in one section setting-up time, all will be regarded as transfer the again action of other extension set of user, this setting-up time will be set up on their own identical with this switch by the user.Certainly,, need only one and hang up the telephone (step 113) in the time at any voice procedure, carrying out of flow process will be interrupted and stop in system, directly go to step 102 and wait for new incoming telephone signal (step 112).
Seeing also shown in Figure 6ly, gather with switch switching extension set dtmf signal synchronously down, is one of the present invention feature greatly.Because the present invention is that framework is under conventional switch, do not change the inner setting of former switch, therefore need to detect synchronously caller's telephone key-press action with switch, just can learn caller's desire what extension set of transferring, and just be able to inquiry, learn extension set user's data such as Computer IP address via master server 1.Therefore as shown in Figure 6, when entering talking state (step 120), system promptly can detect and have or not any button to be pressed, produce dtmf signal (step 121), if never press any telephone key, then system accounting is calculated one section long time T 2 (step 131), when this is not pressed the switching extension set for analog switch, the time of being counted is identical, for example after 15 seconds, system is made as zero (step 132) with key value DM, and the A (step 133) that gets the hang of, this moment, master server 1 can be forwarded to this incoming information of taking on the telephone the client of the default extension telephone place appointment of exchange personnel according to setting, for example No. 0 or No. 9 extension sets, this is generally exchange operator on duty's extension.In the switch automatic telephone switching, caller ID and caller information are presented on this extension set clients corresponding computer synchronously.
If the user presses any button, then system will start T1 timing (step 122), each button stand-by period of analog switch switching extension set, usually be made as 3 to 4 seconds, in at this moment, all key value should be entered in the DM value (step 123) by accumulation, and the key value Key of feeling the pulse with three fingers simulataneously that should not surpass systemic presupposition, therefore (step 124) judges the value of T1 and Key, Key=4 for example, and then system is after the user presses the 4th button, will jump out of circulation, and produce the value (step 125) of DM1, and inform, converse normally to state A (step 133).Simultaneously in entering begin to converse (step 126), if any DTMF button be pressed (step 127) is arranged again this moment, the voice response system of expression user and switch produces interactive, may be that the other side does not receive calls or the engaged line moderate condition, system enters once more timing program (step 128), and by step 129 judgement T1 or Key value, if arrive the number of times of timing or counting, then will produce DM2 value (step 130), and the B (step 134) that gets the hang of, the expression system produces new switching extension, master server 1 will be retransmitted caller ID and the caller information client to new extension set appointment automatically again according to setting, and can repay old extension set client, this incoming call is by the detailed situation of switching.
Claims (19)
1, the automatic display packing of a kind of extension set switching incoming information comprises the automatic step display of following caller ID:
1) set up the process of extension database: with the client computer address of extension number and its appointment, the correspondence that interrelates is stored in the master server.
2) the telephony interface module is gathered the caller ID from outer PSTN net of main exchange or main exchange inside, and detects caller's telephone key-press action synchronously, discerns the extension that it is dialled in automatically;
3) the telephony interface module is sent to described master server with caller ID and the extension dialled in thereof;
4) master server is inquired about the client computer address of called extension correspondence in the described extension database, and this caller caller ID is sent to client;
5) client is shown in caller ID on the display screen.
2, the automatic display packing of extension set switching incoming information as claimed in claim 1, it is characterized in that: the step that also comprises automatic demonstration caller information: the process of setting up caller's database: the various information that caller ID is associated with the caller, set up corresponding relation, be stored in master server or/and client; Client is transferred the pairing caller information of described caller ID from described caller's database simultaneously in described step 5); Described caller information is shown on the display screen.
3, the automatic display packing of extension set switching incoming information as claimed in claim 2, it is characterized in that: described caller's database comprises public caller's database and private caller's database, described public caller's database is arranged at master server or client computer, and described private caller's database is arranged at client computer.
4, the automatic display packing of extension set switching incoming information as claimed in claim 3, it is characterized in that: the described caller information that stores in described caller's database comprises the multimedia messagess such as detailed literal, sound, picture, animation and video that are associated with described caller caller.
5, the automatic display packing of extension set switching incoming information as claimed in claim 1, it is characterized in that: the process of detecting the incoming call actuation of keys described step 2) synchronously comprises: in the interaction conversation or normal talking process of switch switching extension set, master server is detected the action of caller's telephone key-press synchronously by the telephony interface module, gather the actuation of keys clocking information and calculate touch potential, determine incoming call when transferring extension set once more, transfer the once more action of extension set of master server analog switch, retransmit caller ID automatically or/and caller information to the client of new called extension set appointment; Also can be simultaneously to the extension set client of missed call for some reason, repay this incoming call by the detailed situation of switching.
6, the automatic display packing of extension set switching incoming information as claimed in claim 1, it is characterized in that: the process of the extension that discerning automatically described step 2) sends a telegram here dials in comprises: when this incoming call is indicated according to switchboard, when dialling in extension, master server is gathered the actuation of keys clocking information and is calculated touch potential by the telephony interface module, at each button of switch switching extension set in the stand-by period, actuation of keys when the telephony interface module is gathered analog switch switching extension set in total key value, make up its touch-tone signal, separate and read this extension, be sent to master server.
7, the automatic display packing of extension set switching incoming information as claimed in claim 1, it is characterized in that: the process of detecting the incoming call actuation of keys described step 2) synchronously comprises: master server is gathered the actuation of keys clocking information and is calculated touch potential by the telephony interface module, in the timing time when not being pressed the switching extension set at switch, when the telephony interface module does not detect the incoming call actuation of keys, the corresponding client of switching extension automatically that master server is extremely default with switch with this calls transfer.
8, as the automatic display packing of each described extension set switching incoming information among the claim 1-7, it is characterized in that: when called extension telephone is in the engaged line state, if another caller incoming call desire this extension set of transferring is arranged simultaneously, described master server still can transmit caller ID or caller ID and/relevant caller information to this given client end computer address, reaches the effect of the plug of sending a telegram here.
9, as the automatic display packing of each described extension set switching incoming information among the claim 1-7, it is characterized in that: described client computer and master server are online by local area network (LAN) or the Internet.
10, as the automatic display packing of each described extension set switching incoming information among the claim 1-7, it is characterized in that: described client possesses the function that produces, can be through described master server or with direct on-line mode, with described caller ID or caller ID and/relevant caller information, transfer to other client.
11, as the automatic display packing of each described extension set switching incoming information among the claim 1-7, it is characterized in that: described master server can be set specific caller ID, to described specific caller ID or caller ID and/relevant caller information, send client more than one to broadcast mode simultaneously.
12, as the automatic display packing of each described extension set switching incoming information among the claim 1-7, it is characterized in that: when the specified client of extension, be in shutdown or the off-line state, cause this master server can't transmit this caller ID or caller ID and/relevant caller information smoothly, described master server temporarily stores this caller caller ID, when described client start shooting again or normal cluster after, described master server is sent to information this client once more.
13, as the automatic display packing of each described extension set switching incoming information among the claim 1-7, it is characterized in that: described master server also can be according to short message system (SMS) agreement, by computer network, transmit this caller ID or caller ID and/relevant caller information to various different communication systems and communication terminal.
14, as the automatic display packing of each described extension set switching incoming information among the claim 1-7, it is characterized in that: described master server can use the speech recognition mode, from described caller's database, compare, and find out this called extension telephone number, simultaneously by master server with this caller ID or caller ID and/relevant caller information, be sent to the client computer address of this extension set appointment.
15, as the automatic display packing of each described extension set switching incoming information among the claim 1-7, it is characterized in that: described client can enter described master server by browser is online, and carry out database and set and management, and direct download client program.
16, as the automatic display packing of each described extension set switching incoming information among the claim 1-7, it is characterized in that: described master server can send instruction, send the emulation keypad tone of switching extension set by the dual-tone multifrequency module of telephony interface module, reach and help the transfer effect of extension set of caller automatically.
17, as the automatic display packing of each described extension set switching incoming information among the claim 1-7, it is characterized in that: be arranged at the actual track position of switch exchange line end according to it, described telephony interface module is provided with the module identiflication number; When the telephony interface module is sent to described master server with the caller caller ID, transmit described module identiflication number.
18, a kind of extension set switching incoming information automatic display system is characterized in that: comprise master server (1), telephony interface module (11), network communication interface (6), client computer (7); Described telephony interface module input is used to connect the exchange line end or the interior line end of main exchange, described telephony interface module output connects described master server data acquisition end, and described master server also is connected with described client computer by described network communication interface (6).
19, extension set switching incoming information automatic display system as claimed in claim 18, it is characterized in that: described telephone interface circuit comprises incoming call identification module (2), dual-tone multifrequency module (3), microprocessor (21), communication module (23); Described incoming call identification module (2) input is used to connect the exchange line end or the interior line end of main exchange, its output is connected with described dual-tone multifrequency module (3) one ends, the described dual-tone multifrequency module other end is connected with described microprocessor, described communication module (23) one ends are connected with described microprocessor, and the other end is used for being connected with described master server.
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| Application Number | Priority Date | Filing Date | Title |
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| CN200510034570A CN100586136C (en) | 2005-05-08 | 2005-05-08 | Automatic display method and system for incoming message switched by extension telephone |
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| CN200510034570A CN100586136C (en) | 2005-05-08 | 2005-05-08 | Automatic display method and system for incoming message switched by extension telephone |
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| CN1694476A true CN1694476A (en) | 2005-11-09 |
| CN100586136C CN100586136C (en) | 2010-01-27 |
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| CN200510034570A Expired - Fee Related CN100586136C (en) | 2005-05-08 | 2005-05-08 | Automatic display method and system for incoming message switched by extension telephone |
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| CN1829262B (en) * | 2006-04-04 | 2010-04-14 | 侯万春 | Apparatus and method for realizing to display switchboard number when virtual switchboard mobile extension calling |
| CN1960414B (en) * | 2006-09-18 | 2010-04-14 | 华为技术有限公司 | Method and device for validating internal users in system of calling center |
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| CN112492109A (en) * | 2016-04-19 | 2021-03-12 | 华为技术有限公司 | Communication method, device and system |
| CN112492109B (en) * | 2016-04-19 | 2021-10-15 | 华为技术有限公司 | Communication method, device and system |
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