CN1602030A - Telephone auto externally dialing method for client service and its intelligent analysis and management - Google Patents
Telephone auto externally dialing method for client service and its intelligent analysis and management Download PDFInfo
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- CN1602030A CN1602030A CN 03151260 CN03151260A CN1602030A CN 1602030 A CN1602030 A CN 1602030A CN 03151260 CN03151260 CN 03151260 CN 03151260 A CN03151260 A CN 03151260A CN 1602030 A CN1602030 A CN 1602030A
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Abstract
Through computer, the method dials external telephone number, then detects response of called party, and records state of the called party. Only in detected case that the called party picks up phone set in off hook, the phone call is forwarded to service reprehensive. The system includes exchanger, multiple sets for service representatives. The said exchanger is connected to computer and telecom integrated server (CTl), pre-dialling server and extension telephones for service representatives. CTl, pre-dialling server and computer terminals of multiple sets are connected to LAN. The invention reduces calling waiting time, reasonable allocating resources and raising calling ratio of success.
Description
Technical field
The present invention relates to a kind of automatic externally dialing method of phone and intellectual analysis and management system that is used for customer service and liaison centre in the telephonic communication system.
Background technology
At present, the calling system of common customer service and liaison centre mainly adopts the method for manual dialup, and manual dialup exists that speed is slow, the stand-by period is long, success rate low (as often run into busy tone, various situations such as nobody replys, answering machine, fax, wrong number) etc. various defectives.
Summary of the invention
The technical problem to be solved in the present invention provides a kind of automatic externally dialing method of phone that is used for customer service and liaison centre, it can effectively reduce calling waiting time, and can according to circumstances adjust the rhythm of dialing in real time, and make resource distribution more reasonable, improve success rate.The present invention also will provide a kind of intellectual analysis and management system of implementing this method.
For solving the problems of the technologies described above, the automatic externally dialing method of phone that is used for customer service and liaison centre of the present invention, the out-going call number uses a computer, detect the other side's response then, record the other side's state, only under the situation that detects the other side's off-hook, just phone is given to, on business agent's computer screen, is shown this client's information simultaneously as previous suitable business agent; It may further comprise the steps:
201. prediction can be handled the idle traffic of this lot number sign indicating number and represent number after putting through a collection of number;
202. calculate the telephone number number that to dial, take out the customer phone number from database;
203. for each waits the resource of telephone number application necessity of dialling;
204. after applying for successfully, outwards transfer to client's telephone number;
205. utilize specific voice analyzer analysis client response message type;
206. make different disposal according to the response message type, simultaneously the dialing result be saved in the database;
207. when response message is client's off-hook, judge business agent's state, search and be in the idle condition business agent; When response message is a busy tone, nobody connects, during telegraphone, decision whether repeat to dial cry and how long after dial once more and be this number, enter step 212 then; When being wrong number, facsimile machine, response message directly enters step 212;
Whether exist 208. judge idle business agent,, if there is no change step 211 over to if exist then enter next step;
209. enter business agent's Application Status, allow business agent's the screen display customer information relevant simultaneously with this phone;
210. customer phone is transferred to the business agent;
211. the result according to switching makes respective handling, sends the switching result;
212. discharge this shared resource that dials.
For said method being applied to customer service and liaison centre, intellectual analysis and the management system that is used for customer service and liaison centre of the present invention comprises switch, computer and telecommunications integrating server (CTI), pre-dialup server, database server, a plurality of business agent's device, wherein, business agent's device comprises terminal and extension, and described switch connects the extension of computer and telecommunications integrating server (CTI), pre-dialup server and each business agent's device; Computer is connected with local area network (LAN) with the terminal of telecommunications integrating server (CTI), pre-dialup server, database server, each business agent's device;
Described computer and telecommunications integrating server (CTI) comprise private branch exchange system driver (PBXDriver), telephony server (Telephony Services) and conveyer (Transport), the input of this switch driver (PBX Driver) is connected with switch, and its output is connected with telephony server (Telephony Services); Described telephony server (TelephonyServices) is connected with conveyer (Transport); Described conveyer (Transport) is connected with local area network (LAN);
Described pre-dialup server is equipped with pre-dialing mechanism, and speech processes VPB integrated circuit board and corresponding driving device are housed simultaneously, and this integrated circuit board directly is connected with switch by coaxial cable; This pre-dialing mechanism comprises the dialed number analysis server, it is analysed by speech processes VPB integrated circuit board Outgoing Number and putting through laggard lang cent, call forwarding server (TSAPI interface) receives the forward call order of dialed number analysis server, and, then customer phone is given to this business agent to business agent's state maintenance services device business agent of a free time of consulting; It also comprises a parameter of using during in order to maintenance system and task run, by revising the parameter setting, influence the system and the task configuration server of system and task run strategy in real time, and the current business agent's unit state of real-time report, and can provide the enforcement monitor server of current running situation; Described dialed number analysis server, call forwarding server (TSAPI interface), system and task configuration server, enforcement monitor server are connected in parallel; Call forwarding server (TSAPI interface), business agent's state maintenance services device, system and task configuration server, enforcement monitor server are connected with local area network (LAN) respectively.
The present invention also comprises a data analysis report server, and it disposes a data analysis annunciator, can provide the statistical report that requires running situation in the time period; The user obtains related data by report customization, can this reference data determine that next step operation of company is tactful, and this data analysis report server is connected with network.
Private branch exchange system driver (PBX Driver) is realized the normal communication of telephony server (Telephony Services) and inter-exchange by conversion CSTA (communication of telecommunications application layer data) agreement and ASAI (communication of telecommunications bottom data) agreement; The telephone service that telephony server (TelephonyServices) process user requires, supporting telephone adapter coupling servers (TSAPI interface); Conveyer (Transport) forms the communication interface between pre-dialup server and computer and the telecommunications integrating server (CTI).
The out-going call number because the present invention uses a computer, monitor the other side's response then, record the other side's state, only under the situation that detects the other side's off-hook, just phone is given to as previous suitable business agent, while shows this client's information on business agent's computer screen, can reduce the stand-by period of call like this, improves calling ratio of success.The present invention controls the rhythm of dialing automatically, and can guarantee theoretically just has a phone to be switched on (the other side's off-hook) any one business agent in idle following time.So greatly improved client's quantity that the business agent is contacted in the unit interval, the business agent is used for the more time and the contacting of client.The operating state of the present invention's display business representative in real time, the operating position of resource, and the situation of dialing of telephone number, the user can adjust the rhythm of dialing in real time according to above-mentioned situation, makes resource distribution more reasonable.The present invention also can inquire about afterwards, and the user can be according to the needs report customization of oneself, as the working condition of inquiry business representative, the situation or the like of dialing of telephone number.
Description of drawings
Fig. 1 is intellectual analysis and the management system structure chart that the present invention is used for customer service and liaison centre;
Fig. 2 is the automatic externally dialing method flow chart of phone that the present invention is used for customer service and liaison centre;
Fig. 3 is the automatic externally dialing method business agent of the phone state-maintenance flow chart that the present invention is used for customer service and liaison centre.
Embodiment
Fig. 2 is the automatic externally dialing method flow chart of phone that the present invention is used for customer service and liaison centre.This method out-going call number that uses a computer, detect the other side's response then, record the other side's state is only under the situation that detects the other side's off-hook, just phone is given to as previous suitable business agent, on business agent's computer screen, is shown this client's information simultaneously.It may further comprise the steps:
201. prediction can be handled the idle traffic of this lot number sign indicating number and represent number after putting through a collection of number;
202. according to certain rule, calculate the telephone number number that to dial, take out the customer phone number from database;
203. for each waits the resource (as idle channel) of telephone number application necessity of dialling;
204. after applying for successfully, outwards transfer to client's telephone number;
Analyze the response message type 205. utilize specific voice analyzer;
206. make different processing according to the response message type, simultaneously the dialing result be saved in the database;
207. when the dialing result who analyzes is client's off-hook, judge business agent's state, search the business that is in idle condition
Representative is prepared call forwarding to this business agent; When the dialing result who analyzes is a busy tone, nobody connects, during telegraphone, according to certain rule, decision whether repeat to dial cry and how long after dial once more and be this number, enter step 212 then; When being wrong number, facsimile machine, the dialed number analysis result directly enters step 212;
Whether exist 208. judge idle business agent,, if there is no change step 211 over to if exist then enter next step;
209. enter business agent's Application Status, allow business agent's the screen display customer information relevant simultaneously with this phone;
210. customer phone is transferred to the business agent;
211. the result according to switching makes respective handling, sends the switching result;
212. discharge the shared resource of this dialing.
As shown in Figure 3, in the method for the invention, described business agent's state is made up of two parts.A part is business agent's a telephone state, and another part is business agent's a Application Status.Business agent's telephone state can be idle, state such as converse, have a rest, withdraw from, the state of application program is divided into to be waited for and works two kinds.It may further comprise the steps:
301. the telephone state of monitoring business representative changes;
302. determine to change notifying process 303 if business agent's telephone state changes;
303. the analysis state result of variations finds the corresponding business representative;
331. the more telephone state of new business representatives and Application Status, and record related data;
311. when business agent's Application Status changes, send state change information;
312. receive the change information of business agent's Application Status, analyze data, find the corresponding business representative;
332. the change records of business agent's telephone state and Application Status in database 333;
334. telephone state and Application Status according to the business agent change business agent's tabulation of safeguarding the free time.
As shown in Figure 1, intellectual analysis and the management system that is used for customer service and liaison centre of the present invention comprises switch 100, computer and telecommunications integrating server (CTI) 110, pre-dialup server 120, database server 103, a plurality of business agent's device 101, wherein, business agent's device 101 comprises terminal 104 and extension 105, and switch 100 connects the extension 105 of computer and telecommunications integrating server (CTI) 110, pre-dialup server 120 and each business agent's device 101; Computer is connected with local area network (LAN) with the terminal 104 of telecommunications integrating server (CTI) 110, pre-dialup server 120, database server 103, business agent's device 101.
Database server 103 is used to deposit result, business agent's state change message, the resource operating position of the dialing strategy of all telephone numbers that will dial, each group, the telephone number that cannot dial, dialing, and some other relevant data.
Described computer and telecommunications integrating server (CTI) 110 comprise private branch exchange system driver (PBX Driver) 111, telephony server (Telephony Services) 112 and conveyer (Transport) 113.The input of this switch driver (PBX Driver) 111 is connected with switch 100, and its output is connected with telephony server (Telephony Services) 112; Described telephony server (Telephony Services) 112 is connected with conveyer (Transport) 113; Described conveyer (Transport) 113 is connected with local area network (LAN).
Described pre-dialup server 120 is equipped with pre-dialing mechanism, and speech processes VPB integrated circuit board 121 and corresponding driving device are housed simultaneously, and this integrated circuit board 121 directly is connected with switch 100 by coaxial cable; This pre-dialing mechanism comprises dialed number analysis server 122, and it is analysed by speech processes VPB integrated circuit board 121 Outgoing Numbers and putting through laggard lang cent, judges acknowledgement type, group making the result be saved in the database server 103; Call forwarding server (TSAPI interface) 123 is after the forward call order of receiving dialed number analysis server 122, at first, then customer phone is given to this business agent's device 101 to business agent's state maintenance services device business agent's device 101 of 124 free time of consulting; It also comprises a parameter of using during in order to maintenance system and task run, can influence the system and the task configuration server 125 of system and task run strategy in real time by revising the parameter setting; And the current business agent's unit state of real-time report, and can provide the enforcement monitor server 126 of current running situation.
Described dialed number analysis server 122, call forwarding server (TSAPI interface) 123, system and task configuration server 125, enforcement monitor server 126 are connected in parallel.
Described call forwarding server (TSAPI interface) 123, business agent's state maintenance services device 124, system and task configuration server 125, enforcement monitor server 126 are connected with local area network (LAN) respectively.
Described pre-dialing mechanism itself can support a plurality of tasks to move simultaneously; Many pre-dialup servers 120 also can be set to be used to support more business agent's device.
The present invention also comprises a data analysis report server 102, and it disposes a data analysis annunciator, can provide the statistical report that requires running situation in the time period; The user obtains related data by report customization, can be with reference to next step operation strategy of this data decision company, and this data analysis report server is connected with local area network (LAN).
Private branch exchange system driver (PBX Driver) is realized the normal communication of telephony server (Telephony Services) and inter-exchange by conversion CSTA (communication of telecommunications application layer data) agreement and ASAI (communication of telecommunications bottom data) agreement; The telephone service that telephony server (TelephonyServices) process user requires, supporting telephone adapter coupling servers (TSAPI interface); Conveyer (Transport) forms the communication interface between pre-dialup server and computer and the telecommunications integrating server (CTI).
Intellectual analysis and management system that the present invention is used for customer service and liaison centre have following function:
1. telephone number inventory management function.This system provides the importing and the export function of data, import feature can the data of multiple different-format (as user's telephone number may be kept in the database, in the Excel table, or in the common Text file) be loaded in system's self database; Export function then can be this system to the disposition of telephone number and other related datas by the form of user's appointment (as in the user's data storehouse, in the Excel table, or in the common Text file) output.Utilize this system can the telephone number that will dial be filtered, have only qualified number just can be transferred to.This system carries out grouping management to telephone number, and different groups can be used identical or different dialing strategies.
2. computer forecast dial feature.This system uses a computer and dials client's telephone number, and behind the telephone number of at every turn dialing the client, automatically detect the other side's reaction, can judge the other side's off-hook (being people's sound), busy tone, nobody replys, answering machine, fax, wrong number etc., only just gives the business agent who is in idle condition at present call forwarding under the situation that detects the other side's off-hook (being people's sound).This system notifies user's CRM system (CRM) automatically corresponding customer information to be presented on business agent's the computer screen when giving the business agent call forwarding.Before each dialing, at first according to business agent's quantity, call scenarios, and the situation of dialing of phone are used the method for probability statistical analysis to predict that having those business agents when phone is put through gets off the free time, thereby are calculated the telephone number quantity that will dial.Make each business agent just have a phone to be put through when getting off the free time, each phone of being put through all has a business agent in time to handle.Resource obtains (comprising human resources and other various system resources) utilization of fullest like this.
3. business agent's state-maintenance function.Whether whether whether this system can monitor the current state of each business agent: land, have a rest, converse, free time etc. whether, the status list of new business representatives more at any time.
4. enforcement monitoring function.The user utilizes this function to understand running situation at any time, as understand the operating position of resource, understand business agent's state, the situations such as quantity, air time of conversing, and the disposition (dialing quantity, the quantity and the proportion of various situations such as the other side's off-hook, busy tone, nobody replys, answering machine, fax, wrong number) etc. of understanding telephone number.The user can carry out artificial intervention to the operation of system according to running situation, thereby reaches the optimum efficiency of system's operation.
5. have simple combination of CRM system (CRM) with the user.Different customer services and liaison centre are because business processing logic separately is different, so their existing CRM system (CRM) also has nothing in common with each other.This system provides some software kits to the user, and by these software kits, the user only need do less change to original crm system, just can be very easily this system be combined with different crm system.
6. powerful report capability.This system provides powerful report capability to carry out post analysis process for the user, and the user can customize different forms easily and efficiently according to the requirement of self.
Claims (10)
1. automatic externally dialing method of phone that is used for customer service and liaison centre, this method out-going call number that uses a computer, detect the other side's response then, record the other side's state, only under the situation that detects the other side's off-hook, just phone is given to as previous suitable business agent, on business agent's computer screen, is shown this client's information simultaneously; It may further comprise the steps:
201. prediction can be handled space business agent's number of this lot number sign indicating number after putting through a collection of number;
202. calculate the telephone number number that to dial, take out the customer phone number from database;
203. for each waits the resource of telephone number application necessity of dialling;
204. after applying for successfully, outwards transfer to the customer phone number;
205. utilize specific voice analyzer analysis client response message type;
206. make different processing according to the response message type, simultaneously the dialing result be saved in the database;
207. when response message is client's off-hook, judge business agent's state, search the business agent who is in idle condition;
When response message is a busy tone, nobody connects, during telegraphone, decision whether repeat to dial cry and how long after dial once more and be this number, enter step 212 then; When being wrong number, facsimile machine, response message directly enters step 212;
Whether exist 208. judge idle business agent, if exist then enter next step,
If there is no change step 211 over to;
209. enter business agent's Application Status, allow business agent's the screen display customer information relevant simultaneously with this phone;
210. customer phone is transferred to the business agent;
211. the result according to switching makes respective handling, sends the switching result;
212. discharge the shared resource of this dialing.
2. the automatic externally dialing method of phone that is used for customer service and liaison centre as claimed in claim 1, it is characterized in that: described business agent's state is made up of two parts, a part is business agent's a telephone state, and another part is business agent's a Application Status; Business agent's telephone state can be free time, conversation, rest, exit status, and Application Status is divided into wait and works two kinds; It may further comprise the steps:
301. the telephone state of monitoring business representative changes;
302. determine to change notifying process 303 if business agent's telephone state changes;
303. the analysis state result of variations finds the corresponding business representative;
331. the more telephone state of new business representatives and Application Status, and record related data;
311. when business agent's Application Status changes, send state change information;
312. receive the change information of business agent's Application Status, analyze data, find the corresponding business representative;
332. the state variation of business agent's telephone state and application program is noted down database;
334. safeguard idle business agent's tabulation according to business agent's the telephone state and the state variation of application program.
3. the automatic externally dialing method of phone that is used for customer service and liaison centre as claimed in claim 1 is characterized in that: telephone number is carried out grouping management, and different groups can be used dialing strategy identical or inequality.
4. an intellectual analysis and management system that is used for customer service and liaison centre, it comprises switch, computer and telecommunications integrating server (CTI), pre-dialup server, database server, a plurality of business agent's device, wherein, business agent's device comprises terminal and extension; Described switch connects the extension of computer and telecommunications integrating server (CTI), pre-dialup server and each business agent's device; Described computer is connected with local area network (LAN) with the terminal of telecommunications integrating server (CTI), pre-dialup server, database server, each business agent's device.
5. intellectual analysis and the management system that is used for customer service and liaison centre as claimed in claim 4 is characterized in that: described computer and telecommunications integrating server (CTI) comprise private branch exchange system driver (PBX Driver), telephony server (Telephony Services) and conveyer (Transport); The input of this switch driver (PBX Driver) is connected with switch, and its output is connected with telephony server (Telephony Services); Described telephony server (Telephony Services) is connected with conveyer (Transport); Described conveyer (Transport) is connected with local area network (LAN).
6. intellectual analysis and the management system that is used for customer service and liaison centre as claimed in claim 4, it is characterized in that: described pre-dialup server is equipped with pre-dialing mechanism, speech processes VPB integrated circuit board and corresponding driving device are housed simultaneously, and this integrated circuit board directly is connected with switch by coaxial cable; This pre-dialing mechanism comprises the dialed number analysis server, it is analysed by speech processes VPB integrated circuit board Outgoing Number and putting through laggard lang cent, call forwarding server (TSAPI interface) receives the order of the forward call of dialed number analysis server, and, then customer phone is given to this business agent to business agent's state maintenance services device business agent of a free time of consulting; It also comprises a parameter of using during in order to maintenance system and task run, by revising the parameter setting, influence the system and the task configuration server of system and task run strategy in real time, and the current business agent's unit state of real-time report, and can provide the enforcement monitor server of current running situation; Described dialed number analysis server, call forwarding server (TSAPI interface), system and task configuration server, enforcement monitor server are connected in parallel; Call forwarding server (TSAPI interface), business agent's state maintenance services device, system and task configuration server, enforcement monitor server are connected with local area network (LAN) respectively.
7. intellectual analysis and the management system that is used for customer service and liaison centre as claimed in claim 4, it is characterized in that: it comprises that also a user obtains related data by report customization, with reference to the data analysis report server of this next step operation strategy of data decision company, its one of configuration can provide the data analysis report device that requires running situation statistical report in the time period; This data analysis report server is connected with local area network (LAN).
8. intellectual analysis and the management system that is used for customer service and liaison centre as claimed in claim 4 is characterized in that: described pre-dialup server can be many.
9. as claim 5 or 6 described intellectual analysis and the management systems that are used for customer service and liaison centre, it is characterized in that: private branch exchange system driver (PBX Driver) is realized the normal communication of telephony server (Telephony Services) and inter-exchange by conversion CSTA (communication of telecommunications application layer data) agreement and ASAI (communication of telecommunications bottom data) agreement; The telephone service that telephony server (Telephony Services) process user requires, supporting telephone adapter coupling servers (TSAPI interface); Conveyer (Transport) forms the communication interface between pre-dialup server and computer and the telecommunications integrating server (CTI).
10. intellectual analysis and the management system that is used for customer service and liaison centre as claimed in claim 6 is characterized in that: described pre-dialing mechanism can support a plurality of tasks to move simultaneously.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNB031512607A CN100428757C (en) | 2003-09-28 | 2003-09-28 | Telephone auto externally dialing method for client service and its intelligent analysis and management |
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| CNB031512607A CN100428757C (en) | 2003-09-28 | 2003-09-28 | Telephone auto externally dialing method for client service and its intelligent analysis and management |
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| CN1602030A true CN1602030A (en) | 2005-03-30 |
| CN100428757C CN100428757C (en) | 2008-10-22 |
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| CNB031512607A Expired - Fee Related CN100428757C (en) | 2003-09-28 | 2003-09-28 | Telephone auto externally dialing method for client service and its intelligent analysis and management |
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Cited By (10)
| Publication number | Priority date | Publication date | Assignee | Title |
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| WO2007068210A1 (en) * | 2005-12-15 | 2007-06-21 | Huawei Technologies Co., Ltd. | A calling processing method, and an apparatus and system thereof |
| WO2008125047A1 (en) * | 2007-04-13 | 2008-10-23 | Huawei Technologies Co., Ltd. | A method for detecting the automatic answering and an apparatus thereof |
| CN101437213A (en) * | 2008-12-25 | 2009-05-20 | 中国移动通信集团福建有限公司 | Method for implementing automatic outer call |
| WO2010022604A1 (en) * | 2008-08-26 | 2010-03-04 | 华为技术有限公司 | A method, apparatus and system for processing outbound calls |
| CN1885955B (en) * | 2005-06-22 | 2010-06-16 | 中兴通讯股份有限公司 | Method for transmitting fax of intelligent network |
| CN101668090B (en) * | 2008-09-05 | 2012-07-04 | 华为技术有限公司 | Text telephone detection method and device, and outbound detection system |
| CN102938802A (en) * | 2012-11-15 | 2013-02-20 | 上海过河兵电子商务有限公司 | Intelligent dialing control system and control method thereof |
| CN101632291B (en) * | 2006-10-19 | 2014-04-09 | 黑莓有限公司 | Client device method and apparatus for routing call |
| CN105898086A (en) * | 2016-03-31 | 2016-08-24 | 广东亿迅科技有限公司 | Method for predicting calling |
| CN112668922A (en) * | 2017-07-07 | 2021-04-16 | 山东御银智慧金融设备有限公司 | Enterprise client marketing intelligent management system based on cloud computing |
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| JP2939465B2 (en) * | 1997-06-18 | 1999-08-25 | 日本電信電話株式会社 | Network-provided CTI system and construction method thereof |
| RU2133557C1 (en) * | 1998-09-09 | 1999-07-20 | Лукин Александр Федорович | Structurized-entity telephone network and telephone communication system for remote structurized entity using this network |
| JP2003244328A (en) * | 2002-02-14 | 2003-08-29 | Denon Ltd | Call center system |
| CN1172496C (en) * | 2002-09-29 | 2004-10-20 | 奥迪坚通讯系统（上海）有限公司 | Distributed calling center based on Internet protocol |
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| CN1885955B (en) * | 2005-06-22 | 2010-06-16 | 中兴通讯股份有限公司 | Method for transmitting fax of intelligent network |
| WO2007068210A1 (en) * | 2005-12-15 | 2007-06-21 | Huawei Technologies Co., Ltd. | A calling processing method, and an apparatus and system thereof |
| CN1859589B (en) * | 2005-12-15 | 2010-05-05 | 华为技术有限公司 | Call processing method and device |
| CN101632291B (en) * | 2006-10-19 | 2014-04-09 | 黑莓有限公司 | Client device method and apparatus for routing call |
| WO2008125047A1 (en) * | 2007-04-13 | 2008-10-23 | Huawei Technologies Co., Ltd. | A method for detecting the automatic answering and an apparatus thereof |
| CN101662544B (en) * | 2008-08-26 | 2012-01-25 | 华为技术有限公司 | Method, device and system for external-call processing |
| WO2010022604A1 (en) * | 2008-08-26 | 2010-03-04 | 华为技术有限公司 | A method, apparatus and system for processing outbound calls |
| CN101668090B (en) * | 2008-09-05 | 2012-07-04 | 华为技术有限公司 | Text telephone detection method and device, and outbound detection system |
| CN101437213B (en) * | 2008-12-25 | 2014-02-26 | 中国移动通信集团福建有限公司 | Method for implementing automatic outer call |
| CN101437213A (en) * | 2008-12-25 | 2009-05-20 | 中国移动通信集团福建有限公司 | Method for implementing automatic outer call |
| CN102938802A (en) * | 2012-11-15 | 2013-02-20 | 上海过河兵电子商务有限公司 | Intelligent dialing control system and control method thereof |
| CN102938802B (en) * | 2012-11-15 | 2015-06-17 | 上海过河兵电子商务有限公司 | Intelligent dialing control system and control method thereof |
| CN105898086A (en) * | 2016-03-31 | 2016-08-24 | 广东亿迅科技有限公司 | Method for predicting calling |
| CN112668922A (en) * | 2017-07-07 | 2021-04-16 | 山东御银智慧金融设备有限公司 | Enterprise client marketing intelligent management system based on cloud computing |
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| Publication number | Publication date |
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| CN100428757C (en) | 2008-10-22 |
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