CN1457007A - Guest room managing system and method - Google Patents
Guest room managing system and method Download PDFInfo
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- CN1457007A CN1457007A CN 02135050 CN02135050A CN1457007A CN 1457007 A CN1457007 A CN 1457007A CN 02135050 CN02135050 CN 02135050 CN 02135050 A CN02135050 A CN 02135050A CN 1457007 A CN1457007 A CN 1457007A
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Abstract
The system comprises control box, monitoring computer, intelligent status identifier and intelligent card which can indicate the card holder's status being able to be identified by the identifier, of which intelligent status identifier is connected with the control box in electricity, the intelligent card is not less than two specifications as the status information of card holder keeping relevant specification card is contained in each specification card and the intelligent status identifier is set in the room with jack for insertion of the intelligent card on it. The information of whether there is person in the room or not and the information of who is in the room can be exactly known by utilizing the intelligent status identifier of this present invention.
Description
Technical field
The present invention relates to a kind of system and method that is used for the housekeeping in hotel.
Background technology
Because technological means falls behind, there is following a large amount of defective in the housekeeping in existing hotel: one, management of power use defective
The electricity-getting switch that existing hotel is adopted all detects plug-in card with infrared tube, and this detection mode disadvantage is: can not identification intelligent card (being IC-card) and other card-like article such as business card, comb, when the guest leaves the guest room, can take smart card away, other card-like article such as business card or comb are inserted electricity-getting switch, the room electricity consumption can not automatic cutout, causes the electricity consumption waste.Two, guestroom state management defective
Existing hotel is when room, guest room attitude (clean room, dirty room, maintenance room etc.) change, normally adopt the manual mode of operation that the data of Hospitality management system are changed, such as: hotel's Housekeeping Dept. uses intercom or phone and foreground to get in touch, report guest room present state, the foreground staff reaches change room, guest room attitude purpose by revising the guest room status data, this mode of operation will drop into a large amount of human resources, and than being easier to occur mistake.Three, Service Management defective
Existing hotel is after the guest moves in the hotel; to it whether in the guest room; can not clearly confirm; be a kind of fuzzy judgement (such as light, do not bother lamp etc.); waiter's services is more passive; through regular meeting the guest appears bothering, guest's awkward situation such as dare not knock at the door again in the room when the guest is in the room.Four, safeguard management defective
Existing hotel's security protection all is that the security personnel regularly checks the guest room door, rather than real-time inspection, causes property to lose because of neglecting locking the door in the time of will occurring the guest like this and leave the guest room.Five, steward's defective
Existing hotel gets in touch and manages by intercom mostly the steward, and it is loaded down with trivial details and inefficent that the work of Housekeeping Dept. becomes.Six, telemanagement defective
The bed control plate that existing hotel is adopted is most to be mechanical type or non-network type, can not carry out telemanagement, after the guest enters the room, can feel discontented because the stuffy and room in guest room is too dark, address this problem if desired, the guest room then needs for a long time air-conditioning and some light to be opened, and this just causes a large amount of energy dissipations.Seven, the guest asks the Service Management defective
When the guest need ask to serve, existing hotel usually can only be with behind the inside line notification service person, list or by methods such as signal lamps outdoors, and these modes usually can be because the line is busy or waiter's out of reach and cause the guest discontented.Eight, urgent call managing defect
When the emergency condition guest being taken place need call for help the time, existing hotel all can only call for help with phone, if run into the elderly or child then can run into some obstacles, causes and calls for help failure.
In addition, the smart identity recognizer is applied to the room door lock management in hotel already, as the smart identity recognizer is set, after moving in, the passenger obtains corresponding IC-card between and its house (or claiming smart card), when the passenger goes out on door lock, IC-card is inserted in the jack of smart identity recognizer, the smart identity recognizer is discerned the identity of this card, if the IC-card corresponding with this room just permits door is opened, otherwise door lock can not be opened.But for a long time, IC-card is single card, can only show a kind of identity (being the passenger), cause the function that can be used in a large number the hotel being implemented effectively management of IC-card and smart identity recognizer to fail to utilize, cause the resource serious waste, also cause the technical merit of hotel management to be in low state for a long time.
Summary of the invention
The technical problem to be solved in the present invention is, a kind of guest room managing system and method are provided, can effectively improve the management work such as the management of power use, guestroom state management, Service Management, safeguard management, steward, telemanagement in hotel, simultaneously the function of smart identity recognizer and IC-card is fully used in hotel management.
Technical matters of the present invention solves by following technical solution:
A kind of guest room managing system, comprise corresponding with each room, be used for receiving and transmission information, and the control box that can carry out control operation according to the instruction of monitoring computer; Be located at information desk, can read status information, and the monitoring computer that can send instruction, link to each other with network with control box to control box of described control box; The smart identity recognizer corresponding with each room; Can show the smart card that holder's identity and described smart identity recognizer can be discerned; It is characterized in that described smart identity recognizer is electrically connected with described control box; Described smart card is no less than two kinds of specifications, and the smart card of every kind of specification contains the possessor's of corresponding specification card identity information; Described smart identity recognizer is located in the room, and the smart identity recognizer is provided with the jack that can insert described smart card.
A kind of housekeeping method comprises the steps:
A, a kind of guest room managing system is set, that this system comprises is corresponding with each room, be used for receiving and transmission information, and the control box that can carry out control operation according to the instruction of monitoring computer; Be located at information desk, can read status information, and the monitoring computer that can send instruction, link to each other with network with control box to control box of described control box; The smart identity recognizer corresponding with each room; Can show the smart card that holder's identity and described smart identity recognizer can be discerned; Described smart identity recognizer is electrically connected with described control box; Described smart card is no less than two kinds of specifications, and the smart card of every kind of specification contains the possessor's of corresponding specification card identity information; Described smart identity recognizer is located in the room, and the smart identity recognizer is provided with the jack that can insert described smart card;
B, when the intelligence person of holding after the jack of smart identity recognizer inserts smart card, by the smart identity recognizer identity of smart card is discerned the back to control box output information, control box is made the operation of whether connecting the room power supply according to the information that receives, and control box is sent to monitoring computer with the information of the smart card that receives simultaneously.
The present invention who states as above has following advantage:
Employing can the identification intelligent card the smart identity recognizer replace common electricity-getting switch, it can offer an explanation smart card and other card-like article of this hotel's distribution exactly, open the door dual-purpose because of smart card again with power taking, when leaving the guest room, the guest must walk cassette tape (because the guest needs to open the door with this card), pull out electricity consumption automatic cutout between the card back room, play the effect of economize on electricity.
The smart identity recognizer that adopts can be discerned the smart card (cleaning card, maintenance code, inspection card, guest's card etc.) of difference in functionality, and the smart card according to difference in functionality has corresponding different feature operation, promptly can change automatically according to these feature operations, save a large amount of human resources and reduce the probability of makeing mistakes room, guest room attitude.
The smart card of holding because of the guest is power taking and opens the door dual-purpose, so withdrawing from a room, the guest all can take away smart card, so just can be clearer and more definite conclude that the guest is whether in the guest room, waiter just can accomplish the guest the time leave alone, the guest not the time clean rooms, for the guest provides favorable service.
The smart identity recognizer that adopts can detect guest room door state in real time, when instant alarming when unusual occurring, notifies the relevant personnel processing of in time showing up.
Because can discern identity, as long as card is inserted on the smart identity recognizer, can show this waiter's place (guest room, workplace) on the display screen of management system monitors computer as waiter.
When the guest foreground registration finish back or predetermined tenant people near the time, the foreground personnel can preset the light and the air-conditioning in room by the operation supervise and control computer, when the guest enters the room, feel more refrigerant (warm) comfortable, with fresh air, Guest room lamp bright position.If the foreground personnel to the guest room preset finish after, within a certain period of time, the guest does not enter the guest room as yet, the preset condition in guest room will be closed automatically, to save the energy.
Below in conjunction with drawings and Examples the present invention is described in further detail.
Fig. 1 is the synoptic diagram of an exemplary embodiments of guest room managing system of the present invention;
Fig. 2 is the control box circuit theory diagrams;
Fig. 3 is for being carried out the process flow diagram of room attitude data change automatically by management system by the smart identity recognizer.
Embodiment
Guest room managing system of the present invention as shown in Figure 1, comprise corresponding with each room, be used for receiving and transmission information, and the control box 1 that can carry out control operation according to the instruction of monitoring computer; Be located at information desk, can read status information, and the monitoring computer 2 that can send instruction, link to each other with network with control box to control box of described control box; The smart identity recognizer 3 corresponding with each room; Can show the smart card 4 that holder's identity and described smart identity recognizer can be discerned; Smart identity recognizer 3 is electrically connected with control box 1; Smart card 4 is no less than two kinds of specifications, the smart card of every kind of specification contains the possessor's of corresponding specification card identity information, as represent passenger's identity guest card, represent cleanup crew's identity cleaning card, represent maintenance personal's identity maintenance code, represent the inspection card of supervisory personnel's identity.Smart identity recognizer 3 is located in the room, which is provided with the jack that can insert smart card 4.In the present embodiment, be connected by the RS485/CAN network between control box 1 and the monitoring computer 2.
Management system of the present invention also comprises the room door lock that is provided with the smart card jack, and door lock is electrically connected with the smart identity recognizer.The smart identity recognizer that is used for electricity-getting switch and other function in smart identity recognizer corresponding with door lock and the room can be same recognizer, also can be provided with respectively.
As shown in Figure 1, management system of the present invention also can comprise and control box 1 wireless connections, and the hand-held set 5 that can send control information to control box 1.
As shown in Figure 1, management system of the present invention also can be provided with outside the room and can show the indicator 6 of (as not disturbing, clear up indication) of partial information in the room, and indicator 6 is electrically connected with smart identity recognizer 3 in the room.
As shown in Figure 1, management system of the present invention also can be provided with the door status switch 7 that can reflect door or safe door open and-shut mode at the door place, and door status switch 7 is electrically connected with smart identity recognizer 3.As shown in Figure 1, for the relatively large hotel of multilayer, management system can be moved by server 8, and each floor is established workstation 9, i.e. be connected by Ethernet between the monitoring computer, workstation and server.
A specific embodiment of housekeeping method of the present invention can comprise the steps:
A., a kind of guest room managing system is set, and that this system comprises is corresponding with each room, be used for receiving and transmission information, and the control box that can carry out control operation according to the instruction of monitoring computer; Be located at information desk, can read status information, and the monitoring computer that can send instruction, link to each other with network with control box to control box of described control box; The smart identity recognizer corresponding with each room; Can show the smart card that holder's identity and described smart identity recognizer can be discerned; Described smart identity recognizer is electrically connected with described control box; Described smart card is no less than two kinds of specifications, and the smart card of every kind of specification contains the possessor's of corresponding specification card identity information; Described smart identity recognizer is located in the room, and the smart identity recognizer is provided with the jack that can insert described smart card;
B. when the intelligence person of holding after the jack of smart identity recognizer inserts smart card, by the smart identity recognizer identity of smart card is discerned the back to control box output information, control box is made the operation of whether connecting the room power supply according to the information that receives, and control box is sent to monitoring computer with the information of the smart card that receives simultaneously.
C., the room door lock of band smart card jack is set, described door lock is electrically connected with the smart identity recognizer; When the smart card holder after described jack inserts smart card, by the smart identity recognizer identity of smart card is discerned, and the information that will whether permit opening the door is sent to door lock.
D., telepilot or the hand-held set or the combination button of or wired connection wireless with described control box are set, send control information to control box by hand-held set room state is controlled.
The indicator that e. can show partial information in the room at the room peripheral hardware, described indicator is electrically connected with smart identity recognizer in the room, with information such as indicator for displaying " Do not disturb, clean rooms ", also available its shows whether smart identity recognizer is in the information of plug-in card state; Establish the door status switch that can reflect door or safe door open and-shut mode at door or safe door place, described door status switch is electrically connected with the smart identity recognizer, the smart identity recognizer inputs to control box with door or the safe door open and-shut mode information of receiving, control box is sent to monitoring computer with this information again; On monitoring computer, set a supervision hurdle by software, the button of the request service that can change room status information is set in the room simultaneously, described button is electrically connected with control box, when the guest changed the status data in this guest room by the button of asking service, control box was asked the guest information on services to be sent to monitoring computer immediately and is shown in described supervision hurdle.Telepilot or hand-held set are the control assemblies with the control box wireless connections; Combination is a control assembly of being located at a certain fixed position and control box wired connection by being good for.Below the several critical pieces in the management system of the present invention are further described in detail.1, monitoring computer
According to thinking of the present invention, be loaded on monitoring computer with conventional programming technique establishment management system software, just move after this system can with the control box mutual communication, read the different information in the control box.In management system, just can see the status information in each room, simultaneously can also come the room is carried out different control by system, as when certain tourist group reserves a room, can come the light and the air-conditioning in certain concrete room are provided with by computer, make this room be in open mode.By this system can see light, air-conditioning, door lock, the personnel that live and different states such as services request, (door is in open mode without any personnel in the room when guest's request of sending (clean rooms, urgent call etc.) or abnormal conditions, or there are personnel in evening, the late into the night in the room and door also is in open mode) time, monitoring computer can send different sound and represent different states, reminds managerial personnel or waiter to make corresponding processing.That can see from this management system that each room lives is any personnel, this is to judge according to different smart cards, is guest when blocking when inserting card, and demonstration is the guest, that maintenance code shows is the maintenance personal, and different personnel appear in the management system with different icons; Represent the different conditions (as represent to represent to keep in repair the room with yellow in dirty room with redness) in room again with different colors.In management system, can view the call request in all rooms, historical record inquiry and report printing.2, control box
Control box has two kinds of functions: one, basic function: be used for receiving and transmission information; Status informations such as it can receive for example sanitation and hygiene that identity recognizer, door status switch and guest send, Do not disturb, service or calling, management system is handled read these information from control box after, is presented on the monitoring computer in a different manner.After monitoring computer sends certain order (as powered-down), after control box receives order, make corresponding operation.Its two, can attach (merging) function: room electrical equipment centralized control functions; Electrical equipment in the room (for example electric light, TV, background music, air-conditioning etc.) is controlled.3, smart identity recognizer
Control forceful electric power with light current, the identity of identification card.Insert different cards and realize different functions.Card roughly is divided into master control card, guest's card, cleaning card, maintenance code, inspection card.Can establish two buttons on the identity recognizer, be respectively that Do not disturb and clean rooms.After pressing the clean rooms button, represent when pilot lamp is bright that this room needs cleaning, and show the icon of this room clean rooms on computers; Press the button that Do not disturb equally, the same with clean rooms, show the icon that Do not disturb on computers.Automatically cut off the power supply after pulling out card back time-delay a period of time, all light and consumer in the room are in off-position.4, hand-held set
Three function keys on hand-held set are respectively calling, cleaning, do not disturb.When they are in open mode, represent urgent call, clean rooms respectively, Do not disturb three kinds of different conditions; On management system, also can see these three kinds of different information in real time.Connect each other between hand-held set and the identity recognizer, when the clean rooms on the hand-held set is in open mode, also show the clean rooms state on the identity recognizer, indicator also is shown as the clean rooms state.After controller was that collection control function in room is merged, major function was that the concrete light in the room is carried out switch, regulates air-conditioner temperature, checks the time all over the world.Regulate the volume of background music, the switch of TV power supply is provided with alarm clock etc.When certain lighted push button of pressing on the hand-held set, represent to have opened corresponding light when pilot lamp is bright, click same button again, when extinguishing, pilot lamp represents to have closed corresponding light.By the button on the hand-held set, can also regulate the bright-dark degree of light, television channel.5, indicator
Indicator is connected with identity recognizer, and it can only receive information, and the same two states that shows with intelligent electric switch on it: Do not disturb, clean rooms.When what show on the identity recognizer is when Do not disturb, and Do not disturb for indicator for displaying; It is to be used for judging whether identity recognizer is in the plug-in card state that a lamp is arranged on indicator, can know by this pilot lamp whether identity recognizer has card, thereby whether room in have people, make things convenient for the management of waiter to the guest room like this if knowing, thereby improve efficiency of service.Need not be by knocking at the door or other method is judged and had or not personnel in the room.Also have a doorbell button on the indicator, can notify the personnel in the room by ringing a doorbell.When the pilot lamp on the indicator was shown as that Do not disturb, ringing a doorbell was not effect, has only effect is just arranged when pilot lamp is shown as clean rooms.6, door status switch
Be used for the on off state of decision gate.Identity recognizer returns to control box after reading door status switch information, just can see the on off state of door on management system by control box.7, door lock
One can be the networking door lock: door lock is connected with identity recognizer; Identity recognizer turns back to control box to information after reading door lock information, in management system, just can obtain door lock information then in management system, can also carry out some corresponding operations, as stopping and recovering the door lock use door lock, the door lock time is set, downloads the record of unblanking on the door lock.
Its two, can be non-networking door lock: door lock is in separate state, directly is not connected with miscellaneous equipment; After the card that opens the door is got on the foreground, just can carry out opening door operation to door lock, identity recognizer is inserted with this card in the back of opening the door, and directly carries out power taking, and the identity recognizer that the card that opens the door in other room can not be used for this room carries out the power taking operation.
Fig. 2 is the control box circuit theory diagrams.It has reflected the relation between other ingredient of control box and management system of the present invention.Control box comprises parts such as microprocessor, a plurality of relay, RS485 interface and controllable silicon.Monitoring computer PC connects with microprocessor and intercommunication mutually by the RS485 interface; Hand-held set (or telepilot), electricity-getting switch (being the smart identity recognizer) are connected with microprocessor by the RS485 interface and send signal to microprocessor; Microprocessor is regulated the brightness of adjustable lamp light by connected controllable silicon; Microprocessor is by the loudspeaker output of connected relay 1 control music signal etc.; Microprocessor is by the switch of connected relay 2 control TVs and ordinary lamps; Microprocessor is by the switching of connected relay 3 control air-conditionings.Microprocessor can be selected 89752 types for use, and controllable silicon can be selected the BT138 type for use.
Claims (10)
1, a kind of guest room managing system, comprise corresponding with each room, be used for receiving and transmission information, and the control box that can carry out control operation according to the instruction of monitoring computer; Be located at information desk, can read status information, and the monitoring computer that can send instruction, link to each other with network with control box to control box of described control box; The smart identity recognizer corresponding with each room; Can show the smart card that holder's identity and described smart identity recognizer can be discerned; It is characterized in that described smart identity recognizer is electrically connected with described control box; Described smart card is no less than two kinds of specifications, and the smart card of every kind of specification contains the possessor's of corresponding specification card identity information; Described smart identity recognizer is located in the room, and the smart identity recognizer is provided with the jack that can insert described smart card.
2, guest room managing system according to claim 1 is characterized in that, described management system also comprises the room door lock that is provided with the smart card jack, and described door lock is electrically connected with described smart identity recognizer.
3, guest room managing system according to claim 1 is characterized in that, described management system also comprises with described control box is wired or wireless and being connected, and telepilot or the hand-held set or the combination button that can send control information to control box.
4, guest room managing system according to claim 1 is characterized in that, is provided with the indicator that can show partial information in the room outside the room, and described indicator is electrically connected with smart identity recognizer in the room.
5, guest room managing system according to claim 1 is characterized in that, is provided with the door status switch that can reflect the door open and-shut mode at the door place, and described door status switch is electrically connected with the smart identity recognizer.
6, guest room managing system according to claim 1, it is characterized in that described smart card comprises guest's card, the cleaning card of representing cleanup crew's identity, the maintenance code of representing maintenance personal's identity of representing passenger's identity, the inspection card of representing supervisory personnel's identity.
7, a kind of housekeeping method comprises the steps:
A., a kind of guest room managing system is set, and that this system comprises is corresponding with each room, be used for receiving and transmission information, and the control box that can carry out control operation according to the instruction of monitoring computer; Be located at information desk, can read status information, and the monitoring computer that can send instruction, link to each other with network with control box to control box of described control box; The smart identity recognizer corresponding with each room; Can show the smart card that holder's identity and described smart identity recognizer can be discerned; Described smart identity recognizer is electrically connected with described control box; Described smart card is no less than two kinds of specifications, and the smart card of every kind of specification contains the possessor's of corresponding specification card identity information; Described smart identity recognizer is located in the room, and the smart identity recognizer is provided with the jack that can insert described smart card;
B. when the intelligence person of holding after the jack of smart identity recognizer inserts smart card, by the smart identity recognizer identity of smart card is discerned the back to control box output information, control box is made the operation of whether connecting the room power supply according to the information that receives, and control box is sent to monitoring computer with the information of the smart card that receives simultaneously.
8, housekeeping method according to claim 7 is characterized in that, the room door lock of band smart card jack is set, and described door lock is electrically connected with the smart identity recognizer; When the smart card holder after described jack inserts smart card, by the smart identity recognizer identity of smart card is discerned, and the information that will whether permit opening the door is sent to door lock.
9, housekeeping method according to claim 7, it is characterized in that, be provided with and the wired or wireless telepilot that is connected of described control box or hand-held set or combination button, send control information to control box by telepilot or hand-held set or combination button room state is controlled.
10, housekeeping method according to claim 7, it is characterized in that, can show the indicator of partial information in the room at the room peripheral hardware, described indicator is electrically connected with smart identity recognizer in the room, with information such as indicator for displaying " Do not disturb, clean rooms ", also available its shows whether smart identity recognizer is in the information of plug-in card state; Establish the door status switch that can reflect door or safe door open and-shut mode at door or safe door place, described door status switch is electrically connected with the smart identity recognizer, the smart identity recognizer inputs to control box with door or the safe door open and-shut mode information of receiving, control box is sent to monitoring computer with this information again; On monitoring computer, set a supervision hurdle by software, the button of the request service that can change room status information is set in the room simultaneously, described button is electrically connected with control box, when the guest changed the status data in this guest room by the button of asking service, control box was asked the guest information on services to be sent to monitoring computer immediately and is shown in described supervision hurdle.
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Cited By (20)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN100547620C (en) * | 2006-08-18 | 2009-10-07 | 浙江工业大学 | Hotel guest-room online management system based on infrared detection |
| CN101246358B (en) * | 2008-03-14 | 2010-06-02 | 黄健华 | Programmable modularized indoor electric appliance integration control system based on switching value control and control method thereof |
| CN101887249A (en) * | 2009-05-15 | 2010-11-17 | 李凡兴 | Room state monitoring and management system |
| CN102567923A (en) * | 2010-12-14 | 2012-07-11 | 北京谷德同创信息科技有限公司 | Remote management system for hotels/apartments |
| CN101470427B (en) * | 2007-12-27 | 2012-07-18 | 新动力(北京)建筑科技有限公司 | Building automatic control system and method based on wireless positioning |
| CN102799163A (en) * | 2012-08-15 | 2012-11-28 | 深圳市金照明实业有限公司 | Intelligent monitoring system and monitoring method for operation and power saving of hotel |
| CN102841588A (en) * | 2012-09-13 | 2012-12-26 | 上海研庆电子有限公司 | Intelligent control system of guest room |
| CN102880160A (en) * | 2012-10-25 | 2013-01-16 | 常州市爱莱特电子有限公司 | Intelligent hotel control system |
| CN103455001A (en) * | 2013-08-27 | 2013-12-18 | 深圳市同创新佳科技有限公司 | System and method for managing hotel guest room equipment |
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| CN104281988A (en) * | 2014-09-19 | 2015-01-14 | 常州市邦威电子科技有限公司 | Online service door lock system |
| CN104536349A (en) * | 2014-12-31 | 2015-04-22 | 桂林科技企业发展中心 | Guest room control system based on DSP |
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Cited By (22)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN100547620C (en) * | 2006-08-18 | 2009-10-07 | 浙江工业大学 | Hotel guest-room online management system based on infrared detection |
| CN101470427B (en) * | 2007-12-27 | 2012-07-18 | 新动力(北京)建筑科技有限公司 | Building automatic control system and method based on wireless positioning |
| CN101246358B (en) * | 2008-03-14 | 2010-06-02 | 黄健华 | Programmable modularized indoor electric appliance integration control system based on switching value control and control method thereof |
| CN101887249A (en) * | 2009-05-15 | 2010-11-17 | 李凡兴 | Room state monitoring and management system |
| CN102567923A (en) * | 2010-12-14 | 2012-07-11 | 北京谷德同创信息科技有限公司 | Remote management system for hotels/apartments |
| CN102799163B (en) * | 2012-08-15 | 2016-12-21 | 深圳市金照明实业有限公司 | A kind of for intelligent monitoring system and monitoring method for operation and power saving of hotel |
| CN102799163A (en) * | 2012-08-15 | 2012-11-28 | 深圳市金照明实业有限公司 | Intelligent monitoring system and monitoring method for operation and power saving of hotel |
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