CN117876036B - Method and system for managing on-line questioning and answering point rewards of trade questions - Google Patents
Method and system for managing on-line questioning and answering point rewards of trade questions Download PDFInfo
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Abstract
The invention relates to a computer network technology, and discloses a method and a system for managing on-line questioning and answering points and rewarding of trade questions, when a user takes a questioner to spend the points and questioning at a trade platform, the following processes are carried out: s1, putting questions posed by questioners into a database of questions to be solved; s2, judging whether the storage time of the problems entering the problem database to be solved is overtime; s3, the questioner judges whether the reply is useful for the questioner or not; s4, distributing certain integration to the solver; s5, transferring the problem from the problem database to be solved to a temporary problem database; s6, judging whether the problem database has the same problems as the problems in the temporary problem database; s7, judging the coincidence ratio of the first reply and the second reply; and S8, the problem and the first recurrence are sent to the operation and maintenance personnel of the trade platform for judgment. The invention avoids the messy judgment of the questioner and the messy answer of the answering machine.
Description
Technical Field
The invention relates to a computer network technology, in particular to a method and a system for managing on-line questioning and answering point rewards of trade questions.
Background
The trade chain is essentially a business application platform (which may be referred to as a "trade platform") on which various links of the overall flow of trade, including making trade shopping exchanges, etc., may be performed. When a user performs any link, some questions may need to be asked and other people need to answer, and at the moment, people need to answer the presented questions. In order to maintain the user quantity of the platform, one means is to solve the problem posed by the user, so as to increase the viscosity of the user and avoid the loss of the user, so that other people are stimulated to reply to the problem posed by the user, while in order to stimulate other people to reply to the problem, the existing means is that the questioner consumes the point to ask questions and then the point is given to the answer to the problem, and the point can be used on the platform, for example, a certain point is consumed when asking questions or the point is used to make deductions when the transaction is carried out on the platform.
However, if the questions are answered, the answer is stimulated to answer the questions, but the questions are blindly given to the answer, if the questions of the answer are not wanted by the questioner, the questioner consumes the points but does not get the wanted answers, which causes unfair treatment to the questioner, so that some platforms are arranged so that after the answer is given to the questions, the questioner judges whether the questions are useful, if so, the platform gives the answer points, and if not, the platform does not give the answer points, but there is a problem that the questioner deliberately judges the useful answers to be useless, and therefore, the relation between the questioner and the answer is balanced, which is a question to be solved.
Disclosure of Invention
The invention provides a method and a system for managing on-line questioning and answering points and rewards of trade questions, which are used for solving the problems.
The invention is realized by the following technical scheme:
A trade question online questioning and answering point rewards management method, when users spend the point questioning as questioner at the trade platform, carry on the following process:
S1, putting questions posed by questioners into a database of questions to be solved;
S2, judging whether the storage time of the problems entering the problem database to be solved is overtime, if yes, jumping to S9, otherwise, waiting for a solver to search for the problems in the problem database to be solved for replying;
S3, after another user replies to the problem as a responder, the questioner judges whether the reply is useful for the questioner, if so, the step is skipped to S4, otherwise, the step is skipped to S5;
S4, distributing integration to the solver, transferring the problem and the corresponding reply from the problem database to be solved to a solved problem database, and ending the questioning;
s5, transferring the problem from the problem database to be solved to a temporary problem database;
S6, matching the problems in the temporary problem database with the problems in the solved problem database through a semantic analysis technology, judging whether the problems which are the same as the problems in the temporary problem database exist in the solved problem database, if so, jumping to S7, otherwise, jumping to S8;
S7, defining the replies of the problems in the temporary problem database as first replies, defining the replies of the problems which are the same as the problems in the temporary problem database in the solved problem database as second replies, judging the coincidence degree of the first replies and the second replies through a semantic analysis technology, judging that the first replies are useful for the problems if the coincidence degree is not lower than a set first threshold value, pre-marking the questioner once, and then jumping to S10; if the overlap ratio is lower than a set first threshold value, judging that the first reply is not useful for the problem, not distributing the problem to the solver for integration, transferring the problem from the temporary problem database back to the problem database to be solved, and then jumping to S2;
S8, the questions and the first returns are sent to the trading platform operation and maintenance personnel to be judged, if the trading platform operation and maintenance personnel judges that the first returns are useful for the questions, the questioner is marked once, the questions and the corresponding returns in the temporary questions library are distributed and integrated to the answering machine, the questions and the corresponding returns in the temporary questions library are transferred to the solved questions database, and the questioning is finished; if the operation and maintenance personnel of the trading platform determine that the first reply is useless for the problem, the first reply is determined to be useless for the problem, the first reply is not distributed to the solver for integration, then the problem is directly replied, the problem and the reply are stored in the solved problem database, a second reply which is originally stored in the solved problem database and the problem corresponding to the second reply are removed, and the questioning is ended;
S9, sending the problems in the problem database to be solved to the trade platform operation and maintenance personnel for replying, transferring the problems in the problem database to be solved and the replying of the trade platform operation and maintenance personnel to the problem database to be solved, and ending the questioning;
s10, judging whether the questioner complains within a preset time, if so, jumping to S8, otherwise, jumping to S4.
As an optimization, the way of obtaining the points comprises the steps of replying to questions on the trading platform to obtain the points, shopping to obtain the points and directly purchasing the points.
As an optimization, neither the questioner nor the solver are trading platform operators.
As optimization, the attributes of the user comprise a user name, a credibility and a user identity, and when the credibility of a certain user is not less than a set second threshold value, the user identity of the user comprises a responder and a questioner at the same time; when the credibility of a certain user is smaller than the set second threshold, the user identity of the user only comprises a questioner.
As optimization, in S8, when the questioner is marked once, the credibility of the questioner is reduced by a preset value; if the judgment of the questioner on the reply of the question is consistent with the judgment of the final reply of the question, the credibility of the questioner is increased, and the credibility of the user is limited; the different credits of the user are different in the points spent in the questioning process, and the higher the credits, the lower the credits, and the higher the points spent.
As an optimization, the operation and maintenance personnel of the trading platform periodically clear the problems in the problem database and the corresponding replies so as to ensure that the problem database has no same problems, and the replies of the problems are the most comprehensive and correct.
As optimization, the solver includes two grades, and the two grades are different in the points of the answer questions acquired correspondingly, the low grade is a common member, and the high grade is an expert member.
As an optimization, when the number of questions answered by the solver exceeds a third threshold and the approved success rate of replies exceeds a fourth threshold, the solver is an expert member.
The invention also discloses a system for managing the on-line question and answer points rewards of the trade questions, which is arranged on the trade platform and is used for implementing the method for managing the on-line question and answer points rewards of the trade questions, and is characterized by comprising a login module, a question asking module, an answer module, a to-be-solved question database, a temporary-placed question database, a solved question database, a first judgment module, a second judgment module, a back-stage answer module, a complaint module, a point change module, a pre-marking module and a marking module, wherein the login module is respectively connected with the to-be-solved question database through the question asking module and the answer module, the output end of the to-be-solved question database is respectively connected with the temporary-placed question database, the solved question database, the second judgment module and the back-stage answer module, the output end of the solved question database is respectively connected with the second judgment module and the back-stage answer module, the first judgment module is respectively connected with the complaint module and the back-stage answer module, the output end of the pre-marking module is respectively connected with the output end of the pre-marking module and the marking module.
As optimization, the login module is used for logging in the trade platform by the user;
The questioning module is used for a user to ask questions as questioners;
the answer module is used for the user to answer the questions in the to-be-solved question database as a responder;
the to-be-solved problem database is used for storing problems which are not solved yet;
The temporary problem database is used for storing the problems and corresponding replies which are already replied but not approved by the questioner;
the solved problem database is used for storing the problems and corresponding replies of which the replies are approved by the questioner and the problems and corresponding replies of which the trading platform operation and maintenance personnel reply;
The first judging module is used for judging whether the storage time of the problems entering the problem database to be solved is overtime;
The second judging module is used for matching the problems in the temporary problem database with the problems in the solved problem database through a semantic analysis technology, judging whether the problems which are the same as the problems in the temporary problem database exist in the solved problem database or not, and judging the coincidence ratio of the first reply and the second reply through the semantic analysis technology;
the pre-marking module is used for pre-marking the questioner once;
the marking module is used for marking the questioner once;
the complaint module is used for complaining by the questioner;
The background replying module is used for replying the questions of the questioner by the operation and maintenance personnel of the trading platform and judging whether the reply aiming at a certain question is useful for the question or not;
the integral change module is used for increasing or decreasing the integral of the user.
Compared with the prior art, the invention has the following advantages and beneficial effects:
1. The user is firstly used as a responder to answer the questions of the questioner, so that the problem that the questioner is directly answered by the operation and maintenance personnel of the trade platform is avoided, and the workload of the operation and maintenance personnel of the trade platform is reduced;
2. the viscosity of the user can be increased by asking the user back to earn points;
3. When the questioner judges that the answer to the question is useless, the answer is matched with the existing question to find out whether the same question exists, if so, whether the answer to the two questions is identical is judged, if so, the answer to the question is useful, the questioner is pre-marked at the moment to remind the questioner that the questioner is in disorder judgment, if the questioner is in disorder judgment, the questioner is very low in complaint (even if the complaint is unsuccessful), at the moment, the pre-marked is changed into a mark, the credibility of the questioner is reduced, and the credibility reduction influences the point buckled in the next questioning, so that the questioner is effectively prevented from being in disorder judgment; if the same problem is not found, directly enabling the trade platform operation and maintenance personnel to judge whether the reply is useful, wherein the possibility of messy judgment is extremely low and the correctness of the reply is extremely high as the trade platform operation and maintenance personnel are professional and fair individuals;
If the reply is really useless, the second judging module can judge that the reply is really useless, and after judging that the reply is really useless, the problem is transferred to the database of the problem to be solved again, and the reply is waited again; if the second judging module judges that the reply is useful (actually is true and useless), finally, the question of the questioner can be correctly replied through judgment of operation and maintenance personnel of the trading platform;
Through the process, the relationship between the questioner and the responder can be balanced, so that the disorder judgment of the questioner is avoided, and the disorder answer of the responder is also avoided.
4. If no solver answers the questions in the to-be-solved question database, the questions are finally replied by the operation and maintenance personnel of the trading platform, so that the questions of the questioner can be ensured to be correctly replied.
Drawings
The accompanying drawings, which are included to provide a further understanding of embodiments of the application and are incorporated in and constitute a part of this specification, illustrate embodiments of the application and together with the description serve to explain the principles of the application. In the drawings:
FIG. 1 is a flow chart of a method for on-line questioning and answering bonus management of trade questions according to the present invention;
Fig. 2 is a schematic structural diagram of an on-line questioning and answering point rewards management system for trade questions according to the present invention.
In the drawings, the reference numerals and corresponding part names:
The system comprises a 1-login module, a 2-question module, a 3-answer module, a 4-first judgment module, a 5-to-be-solved question database, a 6-temporary-placement question database, a 7-solved question database, an 8-complaint module, a 9-second judgment module, a 10-pre-marking module, an 11-marking module, a 12-background answer module and a 13-integral change module.
Detailed Description
For the purpose of making apparent the objects, technical solutions and advantages of the present invention, the present invention will be further described in detail with reference to the following examples and the accompanying drawings, wherein the exemplary embodiments of the present invention and the descriptions thereof are for illustrating the present invention only and are not to be construed as limiting the present invention.
This embodiment 1 provides a method for managing on-line questioning and answering points rewards of trade questions, as shown in fig. 1, when a user spends points questioning at a trade platform as a questioner, the following process is performed:
S1, putting questions posed by questioners into a database of questions to be solved;
All the problems which are stored in the problem database and are not solved are convenient for the solver to reply to the problems which are not solved, so that the problem that some problems are replied repeatedly is avoided, and the resources of the solver are wasted.
S2, judging whether the storage time of the problems entering the problem database to be solved is overtime, if yes, jumping to S9, otherwise, waiting for a solver to search for the problems in the problem database to be solved for replying;
In this step, when the storage time of the problem in the problem database to be solved is overtime, it is indicated that the problem is not replied by the solver, and if the problem is stored in the problem database to be solved all the time, the time of the questioner is delayed, so that the operation and maintenance personnel of the trade platform can be required to reply at this time, and the time of the questioner is prevented from being delayed.
S3, after another user replies to the problem as a responder, the questioner judges whether the reply is useful for the questioner, if so, the step is skipped to S4, otherwise, the step is skipped to S5;
S4, distributing integration to the solver, transferring the problem and the corresponding reply from the problem database to be solved to a solved problem database, and ending the questioning;
s5, transferring the problem from the problem database to be solved to a temporary problem database;
S6, matching the problems in the temporary problem database with the problems in the solved problem database through a semantic analysis technology, judging whether the problems which are the same as the problems in the temporary problem database exist in the solved problem database, if so, jumping to S7, otherwise, jumping to S8;
S7, defining the replies of the problems in the temporary problem database as first replies, defining the replies of the problems which are the same as the problems in the temporary problem database in the solved problem database as second replies, judging the coincidence degree of the first replies and the second replies through a semantic analysis technology, judging that the first replies are useful for the problems (proving that a questioner maliciously marks useful replies as useless) if the coincidence degree is not lower than a set first threshold value, pre-marking the questioner once, and then jumping to S10; if the overlap ratio is lower than a set first threshold value, judging that the first reply is not useful for the problem, not distributing the problem to the solver for integration, transferring the problem from the temporary problem database back to the problem database to be solved, and then jumping to S2;
S8, the questions and the first returns are sent to the trading platform operation and maintenance personnel to be judged, if the trading platform operation and maintenance personnel judges that the first returns are useful for the questions, the questioner is marked once, the questions and the corresponding returns in the temporary questions library are distributed and integrated to the answering machine, the questions and the corresponding returns in the temporary questions library are transferred to the solved questions database, and the questioning is finished; if the operation and maintenance personnel of the trading platform determine that the first reply is useless for the problem, the first reply is determined to be useless for the problem, the first reply is not distributed to the solver for integration, then the problem is directly replied, the problem and the reply are stored in the solved problem database, a second reply which is originally stored in the solved problem database and the problem corresponding to the second reply are removed, and the questioning is ended;
When the questioner is marked once, the credibility of the questioner is reduced by a preset value; if the judgment of the questioner on the response of the question is consistent with the judgment of the final response of the question, the credibility of the questioner is increased, and the credibility of the user is limited. The different credits of the user are different in the points spent in the questioning process, and the higher the credits, the lower the credits, and the higher the points spent.
The means for reducing the user credibility only marks the user, and the means for marking the user determines that the user is performing disorder judgment, and the user can spend more points for asking after the user credibility is reduced, so that the disorder judgment of the user can be prevented from the side face. Of course, if the judgment of the questioner on the answer of the question is consistent with the judgment of the answer of the question finally, it is indicated that the questioner has no mess judgment, and the reputation of the questioner can be increased at this time, and the reputation has an upper limit, and after the reputation is increased to the upper limit, the reputation is not increased any more.
Here, the agreement between the judgment of the question replying to the question by the questioner and the judgment of the answer to the question finally includes the following cases:
1. The questioner directly recognizes that the answer of the answering machine is useful;
2. the questioner considers that the replies of the respondents are useless, replies of similar problems or same problems are found in the solved problem database, the coincidence degree of the replies of the similar problems or the same problems and the replies of the respondents is not lower than a first threshold, the questioner gives out complaints at the moment, and the operation staff of the trading platform judges that the replies of the respondents are useless;
2. The questioner considers the answer of the answer to be useless, and the answer of the similar problem or the same problem is not found in the solved problem database, and then the answer of the answer is judged to be useless directly through the operation and maintenance personnel of the trading platform.
S9, sending the problems in the problem database to be solved to the trade platform operation and maintenance personnel for replying, transferring the problems in the problem database to be solved and the replying of the trade platform operation and maintenance personnel to the problem database to be solved, and ending the questioning;
s10, judging whether the questioner complains within a preset time, if so, jumping to S8, otherwise, jumping to S4.
The semantic analysis technology is already a relatively perfect technology, and therefore, will not be described in detail here. Stored in the solved questions database are approved replies and corresponding questions, for example, question 1: how to purchase a commodity on the trading platform corresponds to reply 1, question 2: how long a commodity has its shelf life corresponds to 2. These are stored in the solved problem database. When the problem 3 in the live problem database is: how to purchase a commodity, the answer of the answer is reply 3, at this time, the same problem as the problem 3 is searched in the solved problem database, the problem 1 and the problem 3 can be obtained through semantic analysis, at this time, the coincidence degree of the reply 1 and the reply 3 needs to be judged through semantic analysis, and if the coincidence degree is high, the reply 3 is useful. The method comprises the steps that a trade platform operation and maintenance personnel periodically clear questions and corresponding replies in a solved question database to ensure that the same questions are not existed in the solved question database, and the replies of the questions are the most comprehensive and correct, so that the correctness and the comprehensiveness of the questions 1 and the replies 1 can be ensured, if the coincidence degree of the replies 3 and the replies 1 is higher than a first threshold value, the replies 3 are useful for the questions 3 and can help to a questioner, and the questioner judges that the replies are useless and can do so, the judgment of the questioner is different from the viewpoint of the questioner when the questioner judges that the questions and the corresponding replies in the solved question database are cleared last time, the questioner is marked for one time, and if the questioner feels true and useless, the questioner can complain, and when the questioner is complained, the questioner can be judged again, if the replies of the questions are really useful, the questioner can be marked as correct, and the questioner is marked as a credit of the questioner is affected; if the trade platform operation and maintenance personnel find that the answer of the problem is useless during the judgment, the problem originally stored in the solved problem database and the corresponding answer are outdated and are incorrect, at the moment, the trade platform operation and maintenance personnel can directly answer the problem, the problem and the corresponding answer after the answer can be stored in the solved problem database, the second answer originally stored in the solved problem database and the problem corresponding to the second answer are removed, the questioning is ended, and therefore the questioner can be ensured to obtain the latest and useful answer, and meanwhile, the judgment of the questioner can not be misjudged.
If the same question is not found in the resolved question database, then a determination is made directly by the trading platform operator as to whether the reply is useful for the question.
In this embodiment, the points are obtained by replying to the problem on the trading platform, purchasing the points, and directly purchasing the points.
When a user is newly registered with the trading platform, the user may be given a certain credit to stimulate the user's activity on the trading platform. The conversion ratio of the number of points obtained by reply, the number of points obtained by shopping, the direct purchase time points and money is not described in detail, and the conversion ratio is set according to the actual running condition of the trading platform.
Neither the questioner nor the solver are trading platform operators.
Therefore, the questioner and the solver are users of the trading platform, as for the trading platform operation and maintenance personnel, the trading platform can also act through the work account number of the questioner and the solver, and on the consumption level, the trading platform operation and maintenance personnel are the same as the common users, and the trading platform operation and maintenance personnel can not serve as the questioner and the solver only.
The attributes of the user comprise a user name, credibility and user identity, and when the credibility of a certain user is not less than a set second threshold value, the user identity of the user comprises a responder and a questioner; when the credibility of a certain user is smaller than the set second threshold, the user identity of the user only comprises a questioner.
The solver comprises two grades, the two grades are different in the points of the obtained answer questions, the low grade is a common member, and the high grade is an expert member.
When the number of questions answered by the solver exceeds a third threshold and the approved success rate of replies exceeds a fourth threshold, the solver is an expert member.
The general membership answers questions with lower points than the expert membership answers questions.
And when the number of questions answered by a certain common member exceeds a third threshold and the approved answer success rate exceeds a fourth threshold, the common member is upgraded to an expert member, so that a responder can be prompted to positively answer more questions posed by the questioner. When the number of questions answered by the solver exceeds a third threshold, the approved answer success rate is calculated, so that the fairness of the success rate can be ensured.
Approved replies include the following:
1. The questioner directly approves the reply of the responder to be useful, and the reply of the responder is approved at the moment;
2. the questioner considers that the replies of the respondents are useless, replies of the same questions are found in the solved question database, the coincidence degree of the replies of the same questions and the replies of the respondents is not lower than a first threshold, the questioner does not give out complaints at the moment, and the replies of the respondents are approved at the moment;
3. The questioner considers that the replies of the solver are useless, replies of the same problem are found in the solved problem database, the coincidence degree of the replies of the same problem and the replies of the solver is not lower than a first threshold value, the questioner gives complaints at the moment, and the operation and maintenance personnel of the trading platform judges that the replies of the solver are useful, and the replies of the solver are approved at the moment;
4. the questioner considers the answer to be useless, and the answer of the same question is not found in the database of the solved question, and the answer of the answer is judged to be useful directly through the operation and maintenance personnel of the trading platform, and the answer of the answer is approved.
Embodiment 2 discloses a trade question online question and answer point rewards management system, as shown in fig. 2, which is arranged on a trade platform and is used for implementing the trade question online question and answer point rewards management method in embodiment 1, and comprises a login module 1, a question module 2, an answer module 3, a to-be-solved question database 5, a temporary solution question database 6, a solved question database 7, a first judgment module 4, a second judgment module 9, a background answer module 12, a complaint module 8, a point change module 13, a pre-marking module 10 and a scaling module 11, wherein the login module 1 is respectively connected with the to-be-solved question database 5 through the question module 2 and the answer module 3, the output end of the to-be-solved question database 5 is respectively connected with the temporary solution question database 6, the solved question database 7 and the background answer module 12, the temporary solution question database 6 is respectively connected with the to-be-solved question database 5, the second judgment module 9 and the background answer module 12, the pre-marking module 10 is respectively connected with the second judgment module 9 and the background answer module 12, the pre-answer module 10 is respectively connected with the output module 10 and the answer module 12, and the scaling module 10 is respectively connected with the answer module 8, and the answer module 10 is respectively connected with the answer module 8.
In this embodiment, the login module 1 is configured to log in a trading platform by a user;
the questioning module 2 is used for a user to ask questions as questioners;
the answer module 3 is used for a user to answer the questions in the to-be-solved question database 5 as an answer;
The to-be-solved problem database 5 is used for storing problems which are not solved yet;
The temporary questions database 6 is used for storing the questions and corresponding replies which are already replied but not approved by the questioner;
The solved questions database 7 is used for storing questions and corresponding replies of questions approved by the questioner and questions and corresponding replies of the trade platform operation staff;
the first judging module 4 is configured to judge whether the storage time of the problem entering the problem database to be solved 5 is overtime;
The second judging module 9 is configured to match the problem in the temporary placement problem database 6 with the problem in the solved problem database 7 through a semantic analysis technology, judge whether the solved problem database 7 has the same problem as the problem in the temporary placement problem database 6, and judge the coincidence of the first reply and the second reply through the semantic analysis technology;
the pre-marking module 10 is used for pre-marking the questioner once;
the marking module 11 is used for marking the questioner once;
the complaint module 8 is used for complaining by the questioner;
The background replying module 12 is used for replying questions of a questioner by a trade platform operation and maintenance personnel and judging whether the reply to a certain question is useful for the question or not;
The integral changing module 13 is used for increasing or decreasing the integral of the user.
The foregoing description of the embodiments has been provided for the purpose of illustrating the general principles of the invention, and is not meant to limit the scope of the invention, but to limit the invention to the particular embodiments, and any modifications, equivalents, improvements, etc. that fall within the spirit and principles of the invention are intended to be included within the scope of the invention.
Claims (10)
1. The on-line questioning and answering point rewards management method for the trade questions is characterized in that when a user takes a point questioning as a questioner at a trade platform, the following process is carried out:
S1, putting questions posed by questioners into a database of questions to be solved;
S2, judging whether the storage time of the problems entering the problem database to be solved is overtime, if yes, jumping to S9, otherwise, waiting for a solver to search for the problems in the problem database to be solved for replying;
S3, after another user replies to the problem as a responder, the questioner judges whether the reply is useful for the questioner, if so, the step is skipped to S4, otherwise, the step is skipped to S5;
S4, distributing integration to the solver, transferring the problem and the corresponding reply from the problem database to be solved to a solved problem database, and ending the questioning;
s5, transferring the problem from the problem database to be solved to a temporary problem database;
S6, matching the problems in the temporary problem database with the problems in the solved problem database through a semantic analysis technology, judging whether the problems which are the same as the problems in the temporary problem database exist in the solved problem database, if so, jumping to S7, otherwise, jumping to S8;
S7, defining the replies of the problems in the temporary problem database as first replies, defining the replies of the problems which are the same as the problems in the temporary problem database in the solved problem database as second replies, judging the coincidence degree of the first replies and the second replies through a semantic analysis technology, judging that the first replies are useful for the problems if the coincidence degree is not lower than a set first threshold value, pre-marking the questioner once, and then jumping to S10; if the overlap ratio is lower than a set first threshold value, judging that the first reply is not useful for the problem, not distributing the problem to the solver for integration, transferring the problem from the temporary problem database back to the problem database to be solved, and then jumping to S2;
S8, the questions and the first returns are sent to the trading platform operation and maintenance personnel to be judged, if the trading platform operation and maintenance personnel judges that the first returns are useful for the questions, the questioner is marked once, the questions and the corresponding returns in the temporary questions library are distributed and integrated to the answering machine, the questions and the corresponding returns in the temporary questions library are transferred to the solved questions database, and the questioning is finished; if the operation and maintenance personnel of the trading platform determine that the first reply is useless for the problem, the first reply is determined to be useless for the problem, the first reply is not distributed to the solver for integration, then the problem is directly replied, the problem and the reply are stored in the solved problem database, a second reply which is originally stored in the solved problem database and the problem corresponding to the second reply are removed, and the questioning is ended;
S9, sending the problems in the problem database to be solved to the trade platform operation and maintenance personnel for replying, transferring the problems in the problem database to be solved and the replying of the trade platform operation and maintenance personnel to the problem database to be solved, and ending the questioning;
s10, judging whether the questioner complains within a preset time, if so, jumping to S8, otherwise, jumping to S4.
2. The method for on-line question and answer rewards management of trade questions of claim 1 wherein said points are obtained by a means comprising replying to questions on said trade platform to obtain points, shopping to obtain points and directly purchasing points.
3. The method for on-line questioning and answering bonus management of a trade issue according to claim 1, wherein neither the questioner nor the solver is a trading platform operator.
4. The method for on-line questioning and answering bonus management of trade problems according to claim 1, wherein the attributes of the user include a user name, a reputation and a user identity, and when the reputation of a certain user is not less than a set second threshold, the user identity of the user includes both a solver and a questioner; when the credibility of a certain user is smaller than the set second threshold, the user identity of the user only comprises a questioner.
5. The method for on-line questioning, answering and rewarding management of trade questions as claimed in claim 4, wherein in S8, when the questioner is marked once, the credibility of the questioner is reduced by a preset value; if the judgment of the questioner on the reply of the question is consistent with the judgment of the final reply of the question, the credibility of the questioner is increased, and the credibility of the user is limited; the different credits of the user are different in the points spent in the questioning process, and the higher the credits, the lower the credits, and the higher the points spent.
6. The method for on-line questioning, answering, rewarding and managing of trade questions as claimed in claim 5, wherein said trade platform operation and maintenance personnel periodically clean up the questions and corresponding replies in said database of solved questions to ensure that there are no identical questions in said database of solved questions and that the replies of the questions are most comprehensive and correct.
7. The method for managing on-line questioning and answering point rewards for trade questions according to claim 6, wherein the solver comprises two grades, and the two grades are different in points corresponding to the obtained answer questions, the low grade is a general member, and the high grade is an expert member.
8. The method for on-line questioning and answering bonus management of a trade question according to claim 7, wherein said solver is an expert member when the number of questions answered by said solver exceeds a third threshold and the approved success rate of replies exceeds a fourth threshold.
9. The on-line questioning and answering point rewarding management system of the trade questions is arranged on a trade platform and is used for implementing any one of claims 1-8, and is characterized by comprising a login module, a questioning module, an answering module, a to-be-solved question database, a temporary-placed question database, a solved question database, a first judging module, a second judging module, a background replying module, a complaint module, a point change module, a pre-marking module and a scaling module, wherein the login module is respectively connected with the to-be-solved question database through the questioning module and the answering module, the output end of the to-be-solved question database is respectively connected with the temporary-placed question database, the solved question database and the background replying module, the output end of the solved question database is respectively connected with the second judging module and the background replying module, the first judging module is connected with the complaint module, the output end of the pre-marking module is respectively connected with the output end of the complaint module, and the scaling module is respectively connected with the output end of the pre-marking module.
10. The on-line question and answer point rewards management system of claim 9 wherein said login module is for a user to log into the trading platform;
The questioning module is used for a user to ask questions as questioners;
the answer module is used for the user to answer the questions in the to-be-solved question database as a responder;
the to-be-solved problem database is used for storing problems which are not solved yet;
The temporary problem database is used for storing the problems and corresponding replies which are already replied but not approved by the questioner;
the solved problem database is used for storing the problems and corresponding replies of which the replies are approved by the questioner and the problems and corresponding replies of which the trading platform operation and maintenance personnel reply;
The first judging module is used for judging whether the storage time of the problems entering the problem database to be solved is overtime;
The second judging module is used for matching the problems in the temporary problem database with the problems in the solved problem database through a semantic analysis technology, judging whether the problems which are the same as the problems in the temporary problem database exist in the solved problem database or not, and judging the coincidence ratio of the first reply and the second reply through the semantic analysis technology;
the pre-marking module is used for pre-marking the questioner once;
the marking module is used for marking the questioner once;
the complaint module is used for complaining by the questioner;
The background replying module is used for replying the questions of the questioner by the operation and maintenance personnel of the trading platform and judging whether the reply aiming at a certain question is useful for the question or not;
the integral change module is used for increasing or decreasing the integral of the user.
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