CN117875609A - Method and system for ordering and ordering quotation order of customized household product - Google Patents

Abstract

The invention discloses a dispatch method and a dispatch system for customized household product quotation orders, comprising the following steps: determining skill groups, and configuring a dispatch pool for the skill groups; wherein the skill group is obtained by classifying according to the skill attribute of the quotator; a plurality of quotation orders to be dispatched are stored in the dispatch pool, and all the quotation orders form a quotation order set; sequencing the quotation orders according to the shipment planning time or the order placing time of the quotation orders in the dispatching pool to obtain a first order sequence; searching all currently online quoters in the skill group, and determining an assignable personnel range; based on the first order sequence, within the assignable personnel, a bid order is dispatched to the bidder according to the bidder's latest order taking time. The invention can realize automatic distribution of quotation orders, dynamically distribute the dispatching orders according to the actual situation of the quoters, improve dispatching and processing efficiency, and can be widely applied to the dispatching technical field.

Description

A method and system for dispatching quotation orders for customized household products

Technical Field

The present invention relates to the field of computer or order dispatching technology, and in particular to a method and system for dispatching a customized home product quotation order.

Background technique

For the production-to-order business, each order needs to be quoted. The system automatically quotes for regular stable business execution, while new product launches or other exploratory business orders need to be quoted manually by quoters. Regardless of whether it is a system quotation or a manual quotation, the reviewer needs to conduct a spot check on the quotation results to verify the accuracy of the quotation. There are many scenarios for order assignment, and the skill requirements for personnel are highly differentiated. How to assign orders to specific quoters or reviewers in a fair and efficient manner is the core focus of the current research topic.

The existing technology has disadvantages:

1) In complex and diverse assignment scenarios, it is necessary to manually switch query conditions repeatedly according to offline file-specified rules to retrieve orders that meet the requirements for quotation or review, which is cumbersome and inefficient;

2) All orders to be quoted need to be quoted, and manual screening and selection of orders for quotation is easy to miss;

3) Manual sampling of orders for review has poor randomness and a tendency to manually select orders with fewer order lines that are easier to review. The review reliability is poor and cannot objectively reflect the accuracy of the quotation.

4) Order assignment task rules and review and sampling rules are judgments based on comprehensive business information. Traditional offline execution lacks the means to supervise and evaluate their correctness and effectiveness.

Summary of the invention

The present invention aims to solve at least one of the technical problems in the related art to a certain extent. To this end, the present invention provides an automated and efficient method and system for dispatching customized home product quotation orders.

On the one hand, an embodiment of the present invention provides a method for dispatching a customized home product quotation order, comprising:

Determine a skill group, and configure a dispatch pool for the skill group; wherein the skill group is obtained by classification according to the skill attributes of the quotation maker; the dispatch pool stores a number of quotation orders to be dispatched, and all the quotation orders form a quotation order set;

Sorting the quotation orders in the order dispatch pool according to the shipping plan time or the order placement time of the quotation orders to obtain a first order sequence;

Retrieving all the currently online quotation makers in the skill group to determine the scope of assignable personnel;

Based on the first order sequence, within the scope of the assignable personnel, the quotation order is dispatched to the quotation clerk according to the most recent order acceptance time of the quotation clerk.

Optionally, the determining the skill grouping and configuring an order dispatch pool for the skill grouping includes:

Configure the assigned task type based on the skill attributes of the quoter and the order attributes of the quotation order;

Determining skill groupings based on the assigned task type;

Determining the assigned task type of the quotation order according to the order information of the quotation order;

An order pool for the skill grouping is formed based on all the quotation orders with the same type of assigned tasks.

Optionally, the step of sorting the quotation orders in the order dispatching pool according to the shipping plan time or the order placement time to obtain a first order sequence includes:

When the quotation order has a shipping plan time, the quotation orders are sorted according to the shipping plan time to form a second order sequence; wherein the quotation order shipped first is sorted first;

The quotation orders whose shipping plan time is empty are sorted according to the order placement time to form a third order sequence; wherein the quotation order placed first is sorted first;

In the order of the second order sequence first and the third order sequence later, the second order sequence and the third order sequence are combined to generate a first order sequence.

Optionally, the retrieving all the currently online quotation makers in the skill group to determine the scope of assignable personnel includes:

Searching for all the quotation makers under the skill group to form a first quotation maker set;

In the first quotation maker set, the currently online quotation makers are determined to form a second quotation maker set;

In the second set of quotation makers, the quotation makers who have not reached the upper limit of orders are determined to obtain the range of assignable personnel.

Optionally, the dispatching of the quotation order to the quotation clerk based on the first order sequence and within the scope of the assignable personnel according to the latest order acceptance time of the quotation clerk includes:

Sort by the most recent order time;

Dispatching the quotation order that is ranked first in the first order sequence to the quotation maker who has received the order the earliest;

The most recent order acceptance time is updated according to the current order acceptance time of the quotation maker.

Optionally, the method further comprises:

The first order sequence in the order dispatch pool is reordered regularly or irregularly.

Optionally, the method further comprises:

Classifying the quotation makers according to their skill attributes to obtain skill groups;

An order pool is configured for each of the skill groups.

Optionally, the method further comprises:

Perform automatic quotation verification on the received quotation order to obtain the automatic quotation verification result;

When the automatic quotation verification result is passed, the quotation order is automatically quoted;

When the automatic quotation verification result is failed, the quotation order is added to the order dispatching pool.

Optionally, the method further comprises:

Obtain the quotation order processed by the quotation clerk and generate a processed order set;

Drawing lots for the processed order set to obtain a set of orders to be reviewed;

The quotation order in the set of orders to be reviewed is dispatched to a reviewer for review.

On the other hand, an embodiment of the present invention further provides a dispatching system for customized home product quotation orders, including:

The first module is used to determine skill groups and configure a dispatch pool for the skill groups; wherein the skill groups are classified according to the skill attributes of the quotation makers; the dispatch pool stores a number of quotation orders to be dispatched, and all the quotation orders form a quotation order set;

The second module is used to sort the quotation orders in the order dispatching pool according to the shipping plan time or order placement time of the quotation orders to obtain a first order sequence;

The third module is used to retrieve all the current online quotation makers in the skill group to determine the scope of assignable personnel;

The fourth module is used to dispatch the quotation order to the quotation clerk based on the first order sequence, within the scope of the assignable personnel, and according to the latest order acceptance time of the quotation clerk.

It should be noted that, in some embodiments, the system may further include at least one of the following modules:

The fifth module is used to reorder the first order sequence in the order pool regularly or irregularly.

The sixth module is used to classify the quotation makers according to their skill attributes to obtain skill groups; and configure an order pool for each of the skill groups.

The seventh module is used to perform automatic quotation verification on the received quotation order to obtain the automatic quotation verification result; when the automatic quotation verification result is passed, the quotation order is automatically quoted; when the automatic quotation verification result is not passed, the quotation order is added to the order dispatching pool.

The eighth module is used to obtain the quotation orders processed by the quotation officer and generate a processed order set; draw lots for the processed order set to obtain a set of orders to be reviewed; and distribute the quotation orders in the set of orders to be reviewed to the reviewer for review.

On the other hand, an embodiment of the present invention further provides an electronic device, including: a processor and a memory; the memory is used to store programs; the processor executes the program to implement the method described above.

On the other hand, an embodiment of the present invention further provides a computer storage medium, in which a program executable by a processor is stored. When the program executable by the processor is executed by the processor, it is used to implement the method as described above.

The embodiments of the present invention have the following beneficial effects: the embodiments of the present invention configure an order pool for the skill group by determining the skill group; wherein the skill group is obtained by classification according to the skill attributes of the quotation clerk; a number of quotation orders to be dispatched are stored in the order pool, and all quotation orders form a quotation order set; the quotation orders in the order pool are sorted according to the shipping plan time or order time of the quotation orders to obtain a first order sequence; all currently online quotators are retrieved in the skill group to determine the range of assignable personnel; based on the first order sequence, within the range of assignable personnel, the overall step of dispatching quotation orders to the quotation clerk according to the quotation clerk's most recent order acceptance time can realize automatic distribution of quotation orders, and can dynamically allocate dispatch orders according to the actual situation of the quotation clerk, thereby improving dispatch and processing efficiency.

BRIEF DESCRIPTION OF THE DRAWINGS

The accompanying drawings are used to provide a further understanding of the technical solution of the present invention and constitute a part of the specification. Together with the embodiments of the present invention, they are used to explain the technical solution of the present invention and do not constitute a limitation to the technical solution of the present invention.

FIG1 is a step diagram of a method for dispatching a customized home product quotation order provided by an embodiment of the present invention;

FIG2 is a schematic diagram of the structure of a dispatching system for customized home product quotation orders provided by an embodiment of the present invention;

FIG3 is a schematic diagram of the structure of an electronic device provided by an embodiment of the present invention;

FIG. 4 is a business framework diagram of a method for dispatching a customized home product quotation order provided in an embodiment of the present invention.

Detailed ways

In order to make the purpose, technical solution and advantages of the present invention more clearly understood, the present invention is further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are only used to explain the present invention and are not used to limit the present invention.

It should be noted that, although the functional modules are divided in the system schematic diagram and the logical order is shown in the flowchart, in some cases, the steps shown or described may be performed in a different order than the module division in the system or the order in the flowchart. The terms "first/S100", "second/S200", etc. in the specification, claims and the above-mentioned drawings are used to distinguish similar objects, and are not necessarily used to describe a specific order or sequence.

Reference to "embodiments" herein means that a particular feature, structure, or characteristic described in conjunction with the embodiments may be included in at least one embodiment of the present invention. The appearance of the phrase in various places in the specification does not necessarily refer to the same embodiment, nor is it an independent or alternative embodiment that is mutually exclusive with other embodiments. It is explicitly and implicitly understood by those skilled in the art that the embodiments described herein may be combined with other embodiments.

In view of at least one problem existing in the prior art, an embodiment of the present invention provides a method and system for dispatching a customized home product quotation order.

Some of the terms that may be involved in the present invention are explained as follows:

Order assignment: refers to the distribution of orders to specific operators. According to the assignment action, it can be divided into "quotation assignment" and "review assignment".

Assignment task type: It is an indicator to classify orders according to their different characteristics in order to distinguish different quotation methods.

Skill attributes: define what tasks a user can handle.

Quotation review: After the quotation system creates a quotation order, the system will automatically or manually review the quotation material details. During manual review, the material details of the order may be modified. After the quotation review is completed, the order quotation is considered to be effective.

Withdraw review: Before issuing an invoice or conducting a credit review on an order, you can perform the "Withdraw review" operation on the order. If you find an abnormal quotation, you can withdraw the quotation and conduct the quotation review again after correcting the result.

Order review: Order review is a review of the order quotation results; it adopts a sampling inspection method and is manually reviewed. The review action will mark the order as "review passed" or "review failed". "Review failed" will automatically "cancel the review" of the order.

Firstly, a method for dispatching a customized home product quotation order according to an embodiment of the present invention is introduced below. Referring to FIG. 1 , the method may include but is not limited to the following steps S100 to S400 .

S100, determining skill groups, and configuring a dispatch pool for the skill groups; wherein the skill groups are classified according to the skill attributes of the quotation clerks; the dispatch pool stores a number of quotation orders to be dispatched, and all quotation orders form a quotation order set.

In the actual quotation scenario, different quotation orders have different requirements, and different quotation personnel may have different skill attributes, that is, they can handle different types of quotation tasks. For example, there are the following two quotation methods and requirements in actual business:

(1) Quotation for disassembly: The quotation consultant is required to disassemble the wardrobe into back panels, layer panels, side panels and other panels as well as hardware accessories according to the wardrobe drawing, and calculate the quantity and size. The skill level is mainly reflected in the familiarity with the cabinet, the complete list of disassembled panels, and the accurate measurement of the number and size of panels according to the scale on the drawing.

(2) Projection (meter) quotation: The quotation clerk is required to identify the projected area and meter length of the cabinet, and identify the hardware accessories and hole opening processes that need to be priced separately. The skill level is mainly reflected in the accurate identification of various special-shaped cabinets and cabinets that exceed the standard, and the identification of pricing and additional materials.

In addition, in actual business, different brands and categories have different pricing standards and activity policies, which will also affect the quotation results.

Some salesmen can handle quotation orders of the "disassembly quotation" type under certain brand categories, while some salesmen can handle quotation orders of the "projection (linear meter) quotation" type under other brand categories. Therefore, it is necessary to classify the quotation skills of the quotation members so that each quotation member can handle the orders he is good at and give full play to the efficiency value of the quotation members.

Further, step S100 may include the following S110 to S140.

S110. According to the skill attributes of the quotation clerk and the order attributes of the quotation order, the assigned task type is configured.

According to the skills of the quotation clerk, several "assignment tasks" are divided according to the order attributes (including order type, quotation method, brand, category and price list), and the assignment task type is configured for each "assignment task".

S120. Determine skill grouping according to the assigned task type.

Set the quotation assignment tasks that each quotation clerk can accept and determine the skill groupings.

S130. Determine the assigned task type of the quotation order according to the order information of the quotation order.

When automatic order dispatch is executed, the scheduled task retrieves the quotation order to be assigned and matches it with the assigned task type according to the actual order information (order type, quotation method, brand, category, price list, etc.).

S140. Form an order pool for skill grouping based on all quotation orders with the same assigned task type.

One dispatch pool corresponds to one skill group. In the embodiment of the present invention, there may be different dispatch pools for different skill groups of quoters to improve the efficiency of dispatching orders.

S200: Sort the quotation orders in the order dispatch pool according to their planned delivery time or order placement time to obtain a first order sequence.

It should be noted that if the current order is a key focus order or an expedited order, it will not be added to the order pool, but will be directly assigned to the quoter for processing, and all orders need to be reviewed.

Orders entering the order pool follow the principle of first-shipped, first-quoted. Orders are arranged in ascending order according to the shipping plan time, and the earliest shipped orders are assigned first.

The shipping plan is scheduled after the quotation order is created and negotiated with the customer. When quoting an order, the shipping plan may not be arranged, resulting in a quotation order with an empty shipping time. For these orders, they are arranged in the order of order creation time, and the first order is the first quotation.

Based on this, step S200 may include the following steps S210 to S230.

S210. When the quotation order has a shipping plan time, the quotation order is sorted according to the shipping plan time to form a second order sequence; wherein the quotation order shipped first is sorted first.

S220. Sort the quotation orders with empty shipping plan time according to the order placement time to form a third order sequence; wherein the quotation order placed first is sorted first.

S230. In the order of the second order sequence first and the third order sequence later, the second order sequence and the third order sequence are combined to generate a first order sequence.

S300. Retrieve all currently online quotation makers in the skill group and determine the scope of assignable personnel.

Each time an order is dispatched, the current skill group is searched to see which quotators are currently available to take orders, and the scope of personnel that can be assigned is determined. If the number of orders processed by the quotators does not exceed the upper limit of the orders that can be taken and the quotators are currently online, then the quotators are considered available to take orders.

Based on this, step S300 may include the following S310 to S330.

S310. Search for all quotation makers under the skill group to form a first quotation maker set.

S320. Determine the current online quotation makers in the first quotation makers set to form a second quotation makers set.

S330. In the second set of quotation makers, determine the quotation makers who have not reached the upper limit of accepting orders, and obtain the range of assignable personnel.

Whether the quotation clerk can accept new orders is determined by whether the number of orders currently being processed by the quotation clerk exceeds the set upper limit. In principle, the quotation clerk needs to process orders one by one, but if an abnormal situation (such as material error, price error, etc.) is encountered and other colleagues need to cooperate in processing, the order will be temporarily suspended and other orders will be processed first. Usually in the system configuration, a single quotation clerk can receive no more than 5 orders at the same time.

S400. Based on the first order sequence, within the scope of assignable personnel, a quotation order is assigned to the quotation maker according to the quotation maker's most recent order acceptance time.

After receiving a new assigned order, each quoter will refresh his or her most recent order-taking time. Within the scope of assignable personnel, the quoters are arranged in order according to their most recent order-taking time, and the quoter with the longest time from the last order-taking time gets the currently assigned order. For example: There are three quoters A, B, and C who can receive the current order. They received the last assigned order 3 minutes ago, 5 minutes ago, and 10 minutes ago respectively. The current order will be assigned to quoter C who received the order 10 minutes ago.

Based on this, step S400 may include the following S410 to S430.

S410, sort the most recent order receiving time.

S420. Dispatching the quotation order that is ranked first in the first order sequence to the quotation clerk who has received the order the earliest.

S430. Update the above-mentioned most recent order acceptance time according to the current order acceptance time of the quotation clerk.

In some embodiments, the method for dispatching a quotation order in an embodiment of the present invention may further include at least one of the following:

S500. Regularly or irregularly reorder the first order sequence in the order dispatch pool.

The shipping plan time may change during the order fulfillment period, so all quotation orders need to be rescheduled regularly.

S600. Classify the skill attributes of the quotation clerks to obtain skill groups; and configure an order dispatching pool for each skill group.

S700, automatically verify the quotation order received to obtain the automatic quotation verification result; when the automatic quotation verification result is passed, automatically process the quotation order; when the automatic quotation verification result is failed, add the quotation order to the dispatching pool.

The system will automatically complete the quotation for orders that pass the automatic quotation verification, and the system will output the quotation list based on the content of the quotation order without manual intervention. Furthermore, in the long-term business execution process, the system output content can be continuously iterated and optimized to make the quotation results output by the system reach a high level of availability.

S800, obtaining the quotation orders processed by the quotation officer and generating a processed order set; performing a lottery process on the processed order set to obtain a set of orders to be reviewed; and dispatching the quotation orders in the set of orders to be reviewed to the reviewer for review.

After the quotation review is completed manually or automatically, it is waiting for review and sampling. According to business requirements, the review and sampling rules are configured according to the order type, quotation method, brand, category, included materials, etc., and the corresponding reviewers are designated. When conducting sampling, the sampling ratio and sampling execution interval can also be configured to assist the normal execution of sampling.

On the other hand, as shown in FIG. 2 , an embodiment of the present invention provides a dispatching system for customized home product quotation orders, including:

The first module is used to determine skill groups and configure a dispatch pool for the skill groups; wherein the skill groups are classified according to the skill attributes of the quotation clerks; the dispatch pool stores a number of quotation orders to be dispatched, and all quotation orders form a quotation order set; the quotation orders in the dispatch pool are sorted according to the shipping plan time or order placement time to obtain a first order sequence;

The third module is used to retrieve all currently online quotation makers in the skill group and determine the scope of assignable personnel;

The fourth module is used to distribute quotation orders to quotation makers based on the first order sequence, within the scope of assignable personnel and according to the quotation makers' most recent order acceptance time.

It should be noted that, in some embodiments, the system may further include at least one of the following modules:

The fifth module is used to reorder the first order sequence in the order dispatch pool regularly or irregularly.

The sixth module is used to classify the skill attributes of the quotation agents to obtain skill groups; and configure an order pool for each skill group.

The seventh module is used to perform automatic quotation verification on the received quotation order and obtain the automatic quotation verification result; when the automatic quotation verification result is passed, the quotation order is automatically quoted; when the automatic quotation verification result is not passed, the quotation order is added to the order dispatching pool.

The eighth module is used to obtain the quotation orders processed by the quotation staff and generate a processed order set; draw lots for the processed order set to obtain a set of orders to be reviewed; and distribute the quotation orders in the set of orders to be reviewed to the reviewers for review.

On the other hand, as shown in FIG. 3 , an embodiment of the present invention further provides an electronic device, including: a processor and a memory; the memory is used to store programs; and the processor executes the program to implement the above method.

On the other hand, an embodiment of the present invention further provides a computer storage medium, in which a program executable by a processor is stored. The program executable by the processor is used to implement the above method when executed by the processor.

The embodiments of the present invention have the following beneficial effects:

1. Through the overall steps of distributing quotation orders to quotation quotators, it is possible to realize automatic distribution of quotation orders, and dynamically allocate orders according to the actual situation of the quotation quotators, thereby improving the efficiency of dispatching and processing.

2. Efficient, convenient and intelligent configuration, fully utilizing the business execution experience of business managers to avoid tedious and repetitive work and reduce the burden on managers.

3. Automated distribution of processes, reducing error rates and ensuring fairness;

4. Online rule configuration can continuously track and evaluate the correctness and effectiveness of rule configuration, and provide data analysis to support continuous iterative optimization.

An implementation process of an embodiment of the present invention is described below:

Referring to Figure 4, Figure 4 is a business framework diagram of a method for dispatching a customized home product quotation order provided in an embodiment of the present invention. After the quotation order is generated, an automatic quotation judgment is performed according to step S700 to determine whether the order is suitable for automatic quotation. After passing the automatic quotation verification, the order is automatically quoted and does not enter the dispatch pool. Orders that fail the automatic quotation verification enter the dispatch pool and are dispatched according to steps S100 to S400. When the quotation order is an expedited order or an order that requires a quick response, it is directly assigned and does not enter the dispatch pool queue.

After the quotation clerk completes the order, he can further configure the auditor to conduct preliminary review of the completed quotation order as needed, or the system can conduct preliminary review of the quotation order to obtain the reviewed order. According to the introduction in S800 and Figure 4, these orders are reviewed and sampled.

In some selectable embodiments, the function/operation mentioned in the block diagram may not occur in the order mentioned in the operation diagram. For example, depending on the function/operation involved, the two boxes shown in succession can actually be executed substantially simultaneously or the boxes can sometimes be executed in reverse order. In addition, the embodiment presented and described in the flow chart of the present invention is provided by way of example, for the purpose of providing a more comprehensive understanding of technology. The disclosed method is not limited to the operation and logic flow presented herein. Selectable embodiments are expected, wherein the order of various operations is changed and the sub-operation of a part for which is described as a larger operation is performed independently.

In addition, although the present invention is described in the context of functional modules, it should be understood that, unless otherwise specified, one or more of the functions and/or features described may be integrated into a single physical device and/or software module, or one or more functions and/or features may be implemented in separate physical devices or software modules. It is also understood that a detailed discussion of the actual implementation of each module is unnecessary for understanding the present invention. More specifically, in view of the properties, functions, and internal relationships of the various functional modules in the device disclosed herein, the actual implementation of the module will be understood within the conventional skills of the engineer. Therefore, those skilled in the art can implement the present invention set forth in the claims without excessive experimentation using ordinary techniques. It is also understood that the specific concepts disclosed are merely illustrative and are not intended to limit the scope of the present invention, which is determined by the full scope of the appended claims and their equivalents.

If the functions are implemented in the form of software functional units and sold or used as independent products, they can be stored in a computer-readable storage medium. Based on this understanding, the technical solution of the present invention, or the part that contributes to the prior art or the part of the technical solution, can be embodied in the form of a software product. The computer software product is stored in a storage medium, including several instructions for a computer device (which can be a personal computer, a server, or a network device, etc.) to perform all or part of the steps of the methods described in each embodiment of the present invention. The aforementioned storage medium includes: U disk, mobile hard disk, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random Access Memory), disk or optical disk, etc., which can store program codes.

The logic and/or steps represented in the flowchart or otherwise described herein, for example, can be considered as an ordered list of executable instructions for implementing logical functions, and can be embodied in any computer-readable medium for use by an instruction execution system, device or apparatus (such as a computer-based system, a system including a processor, or other system that can fetch instructions from an instruction execution system, device or apparatus and execute instructions), or in conjunction with such instruction execution systems, devices or apparatuses. For the purposes of this specification, "computer-readable medium" can be any device that can contain, store, communicate, propagate or transmit a program for use by an instruction execution system, device or apparatus, or in conjunction with such instruction execution systems, devices or apparatuses.

More specific examples of computer-readable media (a non-exhaustive list) include the following: an electrical connection with one or more wires (electronic device), a portable computer disk case (magnetic device), a random access memory (RAM), a read-only memory (ROM), an erasable and programmable read-only memory (EPROM or flash memory), an optical fiber device, and a portable compact disk read-only memory (CDROM). In addition, the computer-readable medium may even be a paper or other suitable medium on which the program is printed, since the program may be obtained electronically, for example, by optically scanning the paper or other medium, followed by editing, deciphering or, if necessary, processing in another suitable manner, and then stored in a computer memory.

It should be understood that the various parts of the present invention can be implemented by hardware, software, firmware or a combination thereof. In the above-mentioned embodiments, a plurality of steps or methods can be implemented by software or firmware stored in a memory and executed by a suitable instruction execution system. For example, if implemented by hardware, as in another embodiment, it can be implemented by any one of the following technologies known in the art or their combination: a discrete logic circuit having a logic gate circuit for implementing a logic function for a data signal, a dedicated integrated circuit having a suitable combination of logic gate circuits, a programmable gate array (PGA), a field programmable gate array (FPGA), etc.

In the description of this specification, the description with reference to the terms "one embodiment", "some embodiments", "examples", "specific examples", or "some examples" means that the specific features, structures, materials or characteristics described in conjunction with the embodiment or example are included in at least one embodiment or example of the present invention. In this specification, the schematic representation of the above terms does not necessarily refer to the same embodiment or example. Moreover, the specific features, structures, materials or characteristics described may be combined in any one or more embodiments or examples in a suitable manner.

Although the embodiments of the present invention have been shown and described, it will be appreciated by those skilled in the art that various changes, modifications, substitutions and variations may be made to the embodiments without departing from the principles and spirit of the present invention, and that the scope of the present invention is defined by the claims and their equivalents.

The above is a specific description of the preferred implementation of the present invention, but the present invention is not limited to the embodiments. Those skilled in the art may make various equivalent modifications or substitutions without violating the spirit of the present invention. These equivalent modifications or substitutions are all included in the scope defined by the claims of the present invention.

Claims (10)

1. A method for dispatching a customized home product quotation order, characterized by comprising: Determine a skill group, and configure a dispatch pool for the skill group; wherein the skill group is obtained by classification according to the skill attributes of the quotation maker; the dispatch pool stores a number of quotation orders to be dispatched, and all the quotation orders form a quotation order set; Sorting the quotation orders in the order dispatch pool according to the shipping plan time or the order placement time of the quotation orders to obtain a first order sequence; Retrieving all the currently online quotation makers in the skill group to determine the scope of assignable personnel; Based on the first order sequence, within the scope of the assignable personnel, the quotation order is dispatched to the quotation clerk according to the most recent order acceptance time of the quotation clerk. 2. A method for dispatching a customized home product quotation order according to claim 1, characterized in that the determining of skill groups and configuring a dispatch pool for the skill groups comprises: Configure the assigned task type based on the skill attributes of the quoter and the order attributes of the quotation order; Determining skill groupings based on the assigned task type; Determining the assigned task type of the quotation order according to the order information of the quotation order; An order pool for the skill grouping is formed based on all the quotation orders with the same type of assigned tasks. 3. A method for dispatching quotation orders for customized household products according to claim 1, characterized in that the quotation orders in the dispatching pool are sorted according to the shipping plan time or order time of the quotation orders to obtain a first order sequence, comprising: When the quotation order has a shipping plan time, the quotation orders are sorted according to the shipping plan time to form a second order sequence; wherein the quotation order shipped first is sorted first; The quotation orders whose shipping plan time is empty are sorted according to the order placement time to form a third order sequence; wherein the quotation order placed first is sorted first; In the order of the second order sequence first and the third order sequence later, the second order sequence and the third order sequence are combined to generate a first order sequence. 4. A method for dispatching a customized home product quotation order according to claim 1, characterized in that the step of retrieving all currently online quotation makers in the skill group to determine the scope of assignable personnel comprises: Searching for all the quotation makers under the skill group to form a first quotation maker set; In the first quotation maker set, the currently online quotation makers are determined to form a second quotation maker set; In the second set of quotation makers, the quotation makers who have not reached the upper limit of orders are determined to obtain the range of assignable personnel. 5. A method for dispatching a customized home product quotation order according to claim 1, characterized in that the dispatching of the quotation order to the quotation clerk based on the first order sequence and within the scope of the assignable personnel according to the latest order acceptance time of the quotation clerk comprises: Sort by the most recent order time; Dispatching the quotation order that is ranked first in the first order sequence to the quotation maker who has received the order the earliest; The most recent order acceptance time is updated according to the current order acceptance time of the quotation maker. 6. A method for dispatching a customized home product quotation order according to claim 1, characterized in that the method further comprises: The first order sequence in the order dispatch pool is reordered regularly or irregularly. 7. A method for dispatching a customized home product quotation order according to claim 1, characterized in that the method further comprises: Classifying the quotation makers according to their skill attributes to obtain skill groups; An order pool is configured for each of the skill groups. 8. A method for dispatching a customized home product quotation order according to claim 1, characterized in that the method further comprises: Perform automatic quotation verification on the received quotation order to obtain the automatic quotation verification result; When the automatic quotation verification result is passed, the quotation order is automatically quoted; When the automatic quotation verification result is failed, the quotation order is added to the order dispatching pool. 9. A method for dispatching a customized home product quotation order according to claim 1, characterized in that the method further comprises: Obtain the quotation order processed by the quotation clerk and generate a processed order set; Drawing lots for the processed order set to obtain a set of orders to be reviewed; The quotation order in the set of orders to be reviewed is dispatched to a reviewer for review. 10. A dispatching system for customized home product quotation orders, characterized by comprising: The first module is used to determine skill groups and configure a dispatch pool for the skill groups; wherein the skill groups are classified according to the skill attributes of the quotation makers; the dispatch pool stores a number of quotation orders to be dispatched, and all the quotation orders form a quotation order set; The second module is used to sort the quotation orders in the order dispatching pool according to the shipping plan time or order placement time of the quotation orders to obtain a first order sequence; The third module is used to retrieve all the current online quotation makers in the skill group to determine the scope of assignable personnel; The fourth module is used to dispatch the quotation order to the quotation clerk based on the first order sequence, within the scope of the assignable personnel, and according to the latest order acceptance time of the quotation clerk.