CN117875609A - Method and system for ordering and ordering quotation order of customized household product - Google Patents
Method and system for ordering and ordering quotation order of customized household product Download PDFInfo
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Abstract
The invention discloses a dispatch method and a dispatch system for customized household product quotation orders, comprising the following steps: determining skill groups, and configuring a dispatch pool for the skill groups; wherein the skill group is obtained by classifying according to the skill attribute of the quotator; a plurality of quotation orders to be dispatched are stored in the dispatch pool, and all the quotation orders form a quotation order set; sequencing the quotation orders according to the shipment planning time or the order placing time of the quotation orders in the dispatching pool to obtain a first order sequence; searching all currently online quoters in the skill group, and determining an assignable personnel range; based on the first order sequence, within the assignable personnel, a bid order is dispatched to the bidder according to the bidder's latest order taking time. The invention can realize automatic distribution of quotation orders, dynamically distribute the dispatching orders according to the actual situation of the quoters, improve dispatching and processing efficiency, and can be widely applied to the dispatching technical field.
Description
Technical Field
The invention relates to the technical field of computer or order dispatch, in particular to a dispatch method and a dispatch system for customizing a quotation order of a household product.
Background
According to the order production service, each order needs to be quoted, a conventional stable service execution system automatically quotes, and new products are online or other exploratory service orders need to be manually quoted by a quoter. Whether the system quotes or the manual quotes, the reviewer is required to spot check the quote results to verify the accuracy of the quotes. The order assignment scene is very rich, and the personnel skill requirements are highly differentiated. How to assign orders to specific quotes or reviewers in a fair, efficient manner is the core focus of current research topics.
The prior art has the defects that:
1) In a complex and various assignment scene, the requirement of manually switching the query condition to search the order meeting the requirement according to the off-line file specification rule is repeated to carry out quotation or review operation, which is tedious and inefficient;
2) All the orders to be quoted need to be quoted, and the manual screening selects the orders to quote, so that omission is easy;
3) The manual spot check orders are reviewed, the randomness is poor, the order trends of fewer manual selection orders and easier review exist, the review reliability is poor, and the quotation accuracy can not be objectively reflected;
4) The order assignment task rule and the review and spot check rule are the judgment of comprehensive service information, and the conventional offline execution lacks means for supervising and evaluating the correctness and effectiveness of the order assignment task rule and the review and spot check rule.
Disclosure of Invention
The present invention aims to solve at least one of the technical problems in the related art to some extent. Therefore, the invention provides an automatic and efficient dispatching method and system for customizing the quotation order of the household products.
In one aspect, an embodiment of the present invention provides a method for dispatching a customized household product quotation order, including:
determining a skill group, and configuring a dispatch pool for the skill group; wherein the skill group is obtained by classifying according to the skill attribute of the quotation agent; a plurality of quotation orders to be dispatched are stored in the dispatch pool, and all the quotation orders form a quotation order set;
sequencing the quotation orders according to the shipment planning time or the order placing time of the quotation orders in the dispatching pool to obtain a first order sequence;
retrieving all of the currently online bidders in the skill group, determining an assignable personnel range;
based on the first order sequence, within the assignable personnel range, the quote is dispatched to the quote according to the latest order taking time of the quote.
Optionally, the determining a skill group configures a dispatch pool for the skill group, including:
configuring an assigned task type according to the skill attribute of the quotator and the order attribute of the quotation order;
determining a skill group according to the assigned task type;
determining the assignment task type of the quotation order according to the order information of the quotation order;
and forming a dispatch pool of the skill group according to all the quotation orders with the same assignment task type.
Optionally, the sorting the bid orders according to the shipment plan time or the order placing time of the bid orders in the dispatch pool, to obtain a first order sequence, including:
when the quotation order has a shipment planning time, sequencing the quotation order according to the shipment planning time to form a second order sequence; wherein the first shipping of the bid order is ordered first;
sequencing the quotation orders with the empty shipment planning time according to the ordering time to form a third order sequence; wherein the first order of the quoted orders is ordered first;
and merging the second order sequence and the third order sequence according to the sequence of the front second order sequence and the rear third order sequence to generate a first order sequence.
Optionally, said retrieving all of said quotes currently online in said skill group, determining an assignable person range, comprises:
searching all the quoters under the skill group to form a first quoter set;
determining the currently online quotation agent in the first quotation agent set to form a second quotation agent set;
and determining that the quotation persons which do not reach the upper limit of order receiving in the second quotation person set, and obtaining an assignable personnel range.
Optionally, the distributing the bid order for the bidder according to the latest order receiving time of the bidder within the range of the assignable personnel based on the first order sequence includes:
sequencing the latest order receiving time;
distributing the first-ordered quotation order in the first order sequence to the quotation person with earliest latest order receiving time;
and updating the latest order receiving time according to the current order receiving time of the quoter.
Optionally, the method further comprises:
the first order sequence in the dispatch pool is reordered periodically or aperiodically.
Optionally, the method further comprises:
classifying the quoters according to the skill attributes of the quoters to obtain skill groups;
a dispatch pool is configured for each skill group.
Optionally, the method further comprises:
performing automatic quotation verification on the received quotation order to obtain an automatic quotation verification result;
when the automatic quotation checking result is passed, carrying out automatic quotation processing on the quotation order;
and when the automatic quotation checking result is not passed, adding the quotation order into the dispatch pool.
Optionally, the method further comprises:
acquiring the quotation order processed by the quotation person, and generating a processed order set;
drawing the processed order set to obtain an order set to be reviewed;
and distributing the quotation orders in the to-be-reviewed order set to a reviewer for review.
On the other hand, the embodiment of the invention also provides a dispatch system for customizing a household product quotation order, which comprises the following steps:
a first module for determining a skill group, and configuring a dispatch pool for the skill group; wherein the skill group is obtained by classifying according to the skill attribute of the quotation agent; a plurality of quotation orders to be dispatched are stored in the dispatch pool, and all the quotation orders form a quotation order set;
the second module is used for sequencing the quotation orders according to the shipment planning time or the order placing time of the quotation orders in the dispatching pool to obtain a first order sequence;
a third module for retrieving all of the current online bidders in the skill group, determining an assignable personnel scope;
and a fourth module, configured to serve the quote order for the quote person according to the latest order taking time of the quote person within the range of the assignable person based on the first order sequence.
It should be noted that, in some embodiments, the system may further include at least one of the following modules:
and a fifth module, configured to reorder the first order sequence in the dispatch pool periodically or aperiodically.
A sixth module, configured to classify the bidders according to their skill attributes, to obtain a skill group; and configuring a dispatch pool for each skill group.
A seventh module, configured to perform automatic quotation verification on the received quotation order, to obtain an automatic quotation verification result; when the automatic quotation checking result is passed, carrying out automatic quotation processing on the quotation order; and when the automatic quotation checking result is not passed, adding the quotation order into the dispatch pool.
An eighth module, configured to obtain the bid order processed by the bidder, and generate a processed order set; drawing the processed order set to obtain an order set to be reviewed; and distributing the quotation orders in the to-be-reviewed order set to a reviewer for review.
In another aspect, an embodiment of the present invention further provides an electronic device, including: a processor and a memory; the memory is used for storing programs; the processor executes a program to implement the method as described above.
In another aspect, embodiments of the present invention also provide a computer storage medium in which a processor-executable program is stored, which when executed by a processor is configured to implement a method as described above.
The embodiment of the invention has the following beneficial effects: according to the embodiment of the invention, the skill group is determined, and a dispatch pool is configured for the skill group; wherein the skill group is obtained by classifying according to the skill attribute of the quotator; a plurality of quotation orders to be dispatched are stored in the dispatch pool, and all the quotation orders form a quotation order set; sequencing the quotation orders according to the shipment planning time or the order placing time of the quotation orders in the dispatching pool to obtain a first order sequence; searching all currently online quoters in the skill group, and determining an assignable personnel range; based on the first order sequence, in the range of assignable personnel, the whole step of dispatching the quotation order for the quotation personnel according to the latest quotation receiving time of the quotation personnel can be realized, the automatic dispatching of the quotation order can be realized, the dispatching can be dynamically distributed according to the actual condition of the quotation personnel, and the dispatching and processing efficiency is improved.
Drawings
The accompanying drawings are included to provide a further understanding of the invention and are incorporated in and constitute a part of this specification, illustrate and do not limit the invention.
FIG. 1 is a step diagram of a method for dispatching a custom household product quotation order provided by an embodiment of the invention;
FIG. 2 is a schematic diagram of a system for dispatching custom household product quotation orders according to an embodiment of the present invention;
fig. 3 is a schematic structural diagram of an electronic device according to an embodiment of the present invention;
fig. 4 is a business framework diagram of a method for dispatching a custom household product quotation order according to an embodiment of the present invention.
Detailed Description
The present invention will be described in further detail with reference to the drawings and examples, in order to make the objects, technical solutions and advantages of the present invention more apparent. It should be understood that the specific embodiments described herein are for purposes of illustration only and are not intended to limit the scope of the invention.
It should be noted that although functional block diagrams are depicted as block diagrams, and logical sequences are shown in the flowchart, in some cases, the steps shown or described may be performed in a different order than the block diagrams in the system. The terms first/S100, second/S200, and the like in the description and in the claims and in the above-described figures, are used for distinguishing between similar objects and not necessarily for describing a particular sequential or chronological order.
Reference herein to "an embodiment" means that a particular feature, structure, or characteristic described in connection with the embodiment may be included in at least one embodiment of the invention. The appearances of such phrases in various places in the specification are not necessarily all referring to the same embodiment, nor are separate or alternative embodiments mutually exclusive of other embodiments. Those of skill in the art will explicitly and implicitly appreciate that the embodiments described herein may be combined with other embodiments.
Aiming at least one problem existing in the prior art, the embodiment of the invention provides a dispatch method and a dispatch system for customizing a quotation order of a household product.
Some of the terms that may be involved in the present invention are explained as follows:
order assignment: refers to distributing orders to specific operators. According to the assignment actions, it can be classified into "quote assignment" and "review assignment".
Assigning task types: is an index for classifying orders according to different characteristics of the orders in order to distinguish different quotation modes.
Skill attributes: defining which assigned tasks a certain user has the ability to handle.
Price quotation auditing: after the quotation system creates the quotation order, the system automatically or manually checks the quotation material detail. During manual review, the material details of the order may be modified. After the quotation audit is completed, the quotation of the order is considered to be effective.
Revocation audit: before the order is invoiced or credit auditing is carried out, the operation of 'cancel auditing' can be carried out on the order, and when the abnormal quotation is found, the quotation is cancelled, and the quotation auditing can be carried out again after the result is corrected.
And (5) order review: the order review is to review the result of the order quotation; and (3) checking the quotation result manually by adopting a sampling inspection mode. The review action will "review pass" or "review nothing" indicia of the order. The "review not too" will automatically "cancel the review" of the order.
Referring now first to FIG. 1, a method for ordering a product offer order for a household in accordance with an embodiment of the present invention may include, but is not limited to, the following steps S100-S400.
S100, determining skill groups, and configuring a dispatch pool for the skill groups; wherein the skill group is obtained by classifying according to the skill attribute of the quotator; the dispatch pool stores a plurality of quotation orders to be dispatched, and all the quotation orders form a quotation order set.
In the actual scenario of quotation, different quotation orders have different requirements, and different quoters may have different skill attributes, i.e., may be able to handle different types of quotation tasks. For example, there are two kinds of quotation methods and requirements in actual business:
(1) Plate disassembly and price reporting: the quotation personnel are required to decompose the clothes cabinet into plates such as a back plate, a layer plate, a side plate and the like and hardware fittings according to the drawings of the clothes cabinet, and account the quantity and the size. The skill level is mainly embodied in that the cabinet body is familiar enough, a detached plate list is not omitted, and the number and the size of the plates are accurately measured according to a drawing ruler.
(2) Projection (linear meter) quote: the quotation personnel are required to identify the projected area and the length of the linear meter of the cabinet body, and to identify hardware fittings, perforating processes and the like which need to be individually priced. The skill level is mainly embodied in accurately identifying various special-shaped cabinets and standard-exceeding cabinets, identifying and charging materials.
In addition, in actual business, different brands and categories have different pricing standards and activity policies, and the quotation results are also affected.
Some operators may process "split bid" type bid orders under certain brand categories, while some operators may process "projected (linear) bid" type bid orders for other brand categories, thus requiring classification of the bidding skills of the operators so that each operator can process own good orders, exploiting the efficiency value of the operators.
Further, step S100 may include the following S110 to S140.
S110, configuring assignment task types according to the skill attributes of the quotation personnel and the order attributes of the quotation orders.
According to the skills of the quoters, a plurality of assignment tasks are divided according to order attributes (including order types, quotation modes, brands, classes and tariffs), and assignment task types are configured for each assignment task.
S120, determining skill groups according to the assigned task types.
And setting quotation assignment tasks which can be accepted by each quotation person, and determining skill groups.
S130, determining the assignment task type of the quotation order according to the order information of the quotation order.
When automatic dispatch is executed, the timed task searches the quotation order to be assigned, and the assigned task type of the timed task is matched according to the actual order information (order type, quotation mode, brand, class, price list and the like).
S140, forming a dispatch pool of skill groups according to all quotation orders with the same assigned task type.
In the embodiment of the invention, different quotation pools can be provided for different quotation skill groups so as to improve the efficiency of the quotation.
S200, sorting the quotation orders according to the shipment planning time or the order placing time of the quotation orders in the dispatching pool, and obtaining a first order sequence.
It should be noted that, if the current order is an important order or an urgent order, the current order is not added into the dispatch pool, but is directly distributed to the quoters for processing, and all orders need to be reviewed.
Orders entering the dispatch pool follow the principle of shipping first and quotation first. The order that is shipped earliest is assigned first according to the ascending order of shipment plan time.
Shipment planning is scheduling after a quote order is created and negotiated with a customer. When order quotation is performed, a shipment plan may not be discharged, and quotation orders with empty shipment time are formed, and for the orders, the order is ordered according to the order creation time sequence, and the order is placed first and the quotation is performed first.
Based on this, step S200 may include the following steps S210 to S230.
S210, when the quotation orders have shipment planning time, sequencing the quotation orders according to the shipment planning time to form a second order sequence; wherein the first shipped bid order is ranked first.
S220, sorting the quotation orders with empty shipment planning time according to the ordering time to form a third order sequence; wherein the first order of the bid orders is ranked first.
S230, merging the second order sequence and the third order sequence according to the sequence of the front second order sequence and the sequence of the rear third order sequence to generate a first order sequence.
S300, searching all currently online quoters in the skill group, and determining the assignable personnel range.
Each time a dispatch is performed, the current skill group is searched for which bidders can be currently checked out, and the assignable personnel range is determined. Wherein the number of orders processed by the bidder does not exceed the upper limit of the available orders and is currently online, the bidder is considered to be available for order taking.
Based on this, step S300 may include the following S310 to S330.
S310, searching all the quoters in the skill group to form a first quoter set.
S320, determining the currently online quotation agent in the first quotation agent set to form a second quotation agent set.
S330, determining the quoters which do not reach the upper limit of the order receiving in the second quoter set, and obtaining the assignable personnel range.
Whether the current quotation agent can accept new orders is judged by whether the number of the orders being processed by the current quotation agent exceeds a set upper limit. In principle, the quotation agent needs to process the order on a per-order basis, but if abnormal conditions (such as material errors, price errors and the like) need to be cooperatively processed by other colleagues, the order is temporarily suspended, and other orders are processed in advance. Typically in a system configuration, no more than 5 orders may be received simultaneously by a single quote.
S400, based on the first order sequence, within the range of assignable personnel, a quotation order is distributed for the quotation person according to the latest order receiving time of the quotation person.
Each bidder will refresh its most recent order taking time after receiving a new assignment order. Within the range of assignable personnel, the quotation operators are sequentially arranged according to the latest order receiving time, and the quotation operator farthest from the last order receiving time obtains the currently assigned order. For example: a total of A, B, C three bidders may receive the current order, which received the last assigned order 3 minutes ago, 5 minutes ago, 10 minutes ago, respectively, and the current order would be assigned to bidder C who took the order 10 minutes ago.
Based on this, step S400 may include the following S410 to S430.
S410, sorting the latest order receiving time.
S420, the first quotation order in the first order sequence is dispatched to the quotation person with the earliest latest quotation time.
S430, updating the latest order receiving time according to the current order receiving time of the quotation agent.
In some embodiments, the method for dispatching a square quotation order according to the embodiment of the invention can further comprise at least one of the following steps:
s500, the first order sequence in the dispatch pool is reordered periodically or aperiodically.
The delivery schedule time may change during order performance, thus requiring a timed reordering of all of the quoted orders.
S600, classifying skill attributes of the quoters to obtain skill groups; a dispatch pool is configured for each skill group.
S700, performing automatic quotation verification on the received quotation order to obtain an automatic quotation verification result; when the automatic quotation checking result is passed, performing automatic quotation processing on the quotation order; and if the automatic quotation checking result is that the automatic quotation checking result does not pass, adding the quotation order into the dispatch pool.
The order through automatic quotation verification is automatically quoted by the system, and the system outputs a quotation list according to the content of the quotation order without manual intervention. Furthermore, in the long-term service execution process, the system output content can be optimized continuously and iteratively, so that the quotation result output by the system reaches a high available level.
S800, acquiring a quotation order processed by a quotation agent, and generating a processed order set; drawing a drawing process is carried out on the processed order set to obtain an order set to be reviewed; and distributing the quotation orders in the to-be-reviewed order set to a reviewer for review.
And waiting for review of the spot check after the quotation review is completed manually or automatically. And configuring review random check rules according to the order types, quotation modes, brands, classes, included materials and the like according to business requirements, and designating corresponding reviewers. During the sampling test, the sampling test proportion, the sampling test execution interval and the like can be configured to assist the normal execution of the sampling test.
In another aspect, as shown in fig. 2, an embodiment of the present invention provides a dispatch system for customizing a product price order of a home, including:
the first module is used for determining skill groups and configuring a dispatch pool for the skill groups; wherein the skill group is obtained by classifying according to the skill attribute of the quotator; a plurality of quotation orders to be dispatched are stored in the dispatch pool, and all the quotation orders form a quotation order set; ordering the quotation orders to obtain a first order sequence at the delivery planning time or the placing time of the quotation orders in the dispatching pool;
a third module for retrieving all currently online quotators in the skill group, determining an assignable personnel range;
and a fourth module for distributing the quotation order to the quotation person according to the latest quotation time of the quotation person within the assignable person based on the first order sequence.
It should be noted that, in some embodiments, the system may further include at least one of the following modules:
and a fifth module for reordering the first order sequence in the dispatch pool periodically or aperiodically.
A sixth module, configured to classify skill attributes of the quoters to obtain a skill group; and a dispatch pool is configured for each skill group.
A seventh module, configured to perform automatic quotation verification on the received quotation order, to obtain an automatic quotation verification result; when the automatic quotation checking result is passed, performing automatic quotation processing on the quotation order; and if the automatic quotation checking result is that the automatic quotation checking result does not pass, adding the quotation order into the dispatch pool.
An eighth module, configured to obtain a bid order processed by the bidder, and generate a processed order set; drawing a drawing process is carried out on the processed order set to obtain an order set to be reviewed; and distributing the quotation orders in the to-be-reviewed order set to a reviewer for review.
On the other hand, as shown in fig. 3, an embodiment of the present invention further provides an electronic device, including: a processor and a memory; the memory is used for storing programs; the processor executes a program to implement the method as before.
In another aspect, embodiments of the present invention also provide a computer storage medium in which a processor-executable program is stored, which when executed by a processor is configured to implement a method as before.
The embodiment of the invention has the following beneficial effects:
1. by the whole step of distributing the quotation order for the quotation agent, the automatic distribution of the quotation order can be realized, the dispatching order can be dynamically distributed according to the actual situation of the quotation agent, and the dispatching order and processing efficiency are improved.
2. The intelligent configuration is efficient, convenient and intelligent, and tedious repeated work is avoided on the premise of fully utilizing service execution experience of service management personnel. And reduces the burden for the manager.
3. The automatic distribution of the flow is realized, the error rate is reduced, and the fairness is ensured;
4. rule configuration is online, rule configuration correctness and validity can be continuously tracked and evaluated, and data analysis is provided for supporting sustainable iterative optimization.
One implementation of an embodiment of the invention is described below:
referring to fig. 4, fig. 4 is a business framework diagram of a dispatch method for a customized household product quotation order according to an embodiment of the present invention, after a quotation order is generated, automatic quotation judgment is performed according to step S700 to determine whether the order is suitable for automatic quotation. After the automatic quotation verification is carried out, the order is subjected to automatic quotation processing and does not enter a dispatch pool. And (5) entering an order sending pool if the order which does not pass the automatic quotation verification, and sending the order according to the steps S100-S400. When the quoted order is an urgent order or an order requiring quick response, the order is directly assigned and does not enter the dispatch pool for queuing.
After the quotation person finishes the order, the auditor can be further configured to perform preliminary audit on the finished quotation order according to the requirement, or the system performs preliminary audit on the quotation order to obtain the audited order. These orders are subjected to review spot check processing according to the description in S800 and fig. 4.
In some alternative embodiments, the functions/acts noted in the block diagrams may occur out of the order noted in the operational illustrations. For example, two blocks shown in succession may in fact be executed substantially concurrently or the blocks may sometimes be executed in the reverse order, depending upon the functionality/acts involved. Furthermore, the embodiments presented and described in the flowcharts of the present invention are provided by way of example in order to provide a more thorough understanding of the technology. The disclosed methods are not limited to the operations and logic flows presented herein. Alternative embodiments are contemplated in which the order of various operations is changed, and in which sub-operations described as part of a larger operation are performed independently.
Furthermore, while the invention is described in the context of functional modules, it should be appreciated that, unless otherwise indicated, one or more of the described functions and/or features may be integrated in a single physical device and/or software module or one or more functions and/or features may be implemented in separate physical devices or software modules. It will also be appreciated that a detailed discussion of the actual implementation of each module is not necessary to an understanding of the present invention. Rather, the actual implementation of the various functional modules in the apparatus disclosed herein will be apparent to those skilled in the art from consideration of their attributes, functions and internal relationships. Accordingly, one of ordinary skill in the art can implement the invention as set forth in the claims without undue experimentation. It is also to be understood that the specific concepts disclosed are merely illustrative and are not intended to be limiting upon the scope of the invention, which is to be defined in the appended claims and their full scope of equivalents.
The functions, if implemented in the form of software functional units and sold or used as a stand-alone product, may be stored in a computer-readable storage medium. Based on this understanding, the technical solution of the present invention may be embodied essentially or in a part contributing to the prior art or in a part of the technical solution, in the form of a software product stored in a storage medium, comprising several instructions for causing a computer device (which may be a personal computer, a server, a network device, etc.) to perform all or part of the steps of the method according to the embodiments of the present invention. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a random access Memory (RAM, random Access Memory), a magnetic disk, or an optical disk, or other various media capable of storing program codes.
Logic and/or steps represented in the flowcharts or otherwise described herein, e.g., a ordered listing of executable instructions for implementing logical functions, can be embodied in any computer-readable medium for use by or in connection with an instruction execution system, apparatus, or device, such as a computer-based system, processor-containing system, or other system that can fetch the instructions from the instruction execution system, apparatus, or device and execute the instructions. For the purposes of this description, a "computer-readable medium" can be any means that can contain, store, communicate, propagate, or transport the program for use by or in connection with the instruction execution system, apparatus, or device.
More specific examples (a non-exhaustive list) of the computer-readable medium would include the following: an electrical connection (electronic device) having one or more wires, a portable computer diskette (magnetic device), a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber device, and a portable compact disc read-only memory (CDROM). In addition, the computer readable medium may even be paper or other suitable medium on which the program is printed, as the program may be electronically captured, via, for instance, optical scanning of the paper or other medium, then compiled, interpreted or otherwise processed in a suitable manner, if necessary, and then stored in a computer memory.
It is to be understood that portions of the present invention may be implemented in hardware, software, firmware, or a combination thereof. In the above-described embodiments, the various steps or methods may be implemented in software or firmware stored in a memory and executed by a suitable instruction execution system. For example, if implemented in hardware, as in another embodiment, may be implemented using any one or combination of the following techniques, as is well known in the art: discrete logic circuits having logic gates for implementing logic functions on data signals, application specific integrated circuits having suitable combinational logic gates, programmable Gate Arrays (PGAs), field Programmable Gate Arrays (FPGAs), and the like.
In the description of the present specification, a description referring to terms "one embodiment," "some embodiments," "examples," "specific examples," or "some examples," etc., means that a particular feature, structure, material, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the present invention. In this specification, schematic representations of the above terms do not necessarily refer to the same embodiments or examples. Furthermore, the particular features, structures, materials, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples.
While embodiments of the present invention have been shown and described, it will be understood by those of ordinary skill in the art that: many changes, modifications, substitutions and variations may be made to the embodiments without departing from the spirit and principles of the invention, the scope of which is defined by the claims and their equivalents.
While the preferred embodiment of the present invention has been described in detail, the present invention is not limited to the embodiments described above, and those skilled in the art can make various equivalent modifications or substitutions without departing from the spirit of the present invention, and these equivalent modifications or substitutions are included in the scope of the present invention as defined in the appended claims.
Claims (10)
1. A method of ordering a product offer order for a customized household, comprising:
determining a skill group, and configuring a dispatch pool for the skill group; wherein the skill group is obtained by classifying according to the skill attribute of the quotation agent; a plurality of quotation orders to be dispatched are stored in the dispatch pool, and all the quotation orders form a quotation order set;
sequencing the quotation orders according to the shipment planning time or the order placing time of the quotation orders in the dispatching pool to obtain a first order sequence;
retrieving all of the currently online bidders in the skill group, determining an assignable personnel range;
based on the first order sequence, within the assignable personnel range, the quote is dispatched to the quote according to the latest order taking time of the quote.
2. The method of claim 1, wherein the determining a skill group, configuring a dispatch pool for the skill group, comprises:
configuring an assigned task type according to the skill attribute of the quotator and the order attribute of the quotation order;
determining a skill group according to the assigned task type;
determining the assignment task type of the quotation order according to the order information of the quotation order;
and forming a dispatch pool of the skill group according to all the quotation orders with the same assignment task type.
3. The method for dispatching a custom household product quotation order according to claim 1, wherein said sequencing said quotation orders according to the delivery schedule time or the order placing time of said quotation orders in the dispatching pool, comprises:
when the quotation order has a shipment planning time, sequencing the quotation order according to the shipment planning time to form a second order sequence; wherein the first shipping of the bid order is ordered first;
sequencing the quotation orders with the empty shipment planning time according to the ordering time to form a third order sequence; wherein the first order of the quoted orders is ordered first;
and merging the second order sequence and the third order sequence according to the sequence of the front second order sequence and the rear third order sequence to generate a first order sequence.
4. A method of dispatching a custom household product quotation order according to claim 1, wherein said retrieving all of said quoters currently online in said skill group, determining an assignable personnel range, comprises:
searching all the quoters under the skill group to form a first quoter set;
determining the currently online quotation agent in the first quotation agent set to form a second quotation agent set;
and determining that the quotation persons which do not reach the upper limit of order receiving in the second quotation person set, and obtaining an assignable personnel range.
5. The method of claim 1, wherein the distributing the bid order to the bidder based on the first order sequence, within the assignable personnel, according to the bidder's latest order taking time, comprises:
sequencing the latest order receiving time;
distributing the first-ordered quotation order in the first order sequence to the quotation person with earliest latest order receiving time;
and updating the latest order receiving time according to the current order receiving time of the quoter.
6. The method of dispatching a customized household product quote order according to claim 1, wherein the method further comprises:
the first order sequence in the dispatch pool is reordered periodically or aperiodically.
7. The method of dispatching a customized household product quote order according to claim 1, wherein the method further comprises:
classifying the quoters according to the skill attributes of the quoters to obtain skill groups;
a dispatch pool is configured for each skill group.
8. The method of dispatching a customized household product quote order according to claim 1, wherein the method further comprises:
performing automatic quotation verification on the received quotation order to obtain an automatic quotation verification result;
when the automatic quotation checking result is passed, carrying out automatic quotation processing on the quotation order;
and when the automatic quotation checking result is not passed, adding the quotation order into the dispatch pool.
9. The method of dispatching a customized household product quote order according to claim 1, wherein the method further comprises:
acquiring the quotation order processed by the quotation person, and generating a processed order set;
drawing the processed order set to obtain an order set to be reviewed;
and distributing the quotation orders in the to-be-reviewed order set to a reviewer for review.
10. A listing system for customizing a product offer order for a household, comprising:
a first module for determining a skill group, and configuring a dispatch pool for the skill group; wherein the skill group is obtained by classifying according to the skill attribute of the quotation agent; a plurality of quotation orders to be dispatched are stored in the dispatch pool, and all the quotation orders form a quotation order set;
the second module is used for sequencing the quotation orders according to the shipment planning time or the order placing time of the quotation orders in the dispatching pool to obtain a first order sequence;
a third module for retrieving all of the current online bidders in the skill group, determining an assignable personnel scope;
and a fourth module, configured to serve the quote order for the quote person according to the latest order taking time of the quote person within the range of the assignable person based on the first order sequence.
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