CN117875609A - Method and system for ordering and ordering quotation order of customized household product - Google Patents
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Abstract
Description
技术领域Technical Field
本发明涉及计算机或订单派单技术领域,尤其涉及一种定制家居产品报价订单的派单方法和系统。The present invention relates to the field of computer or order dispatching technology, and in particular to a method and system for dispatching a customized home product quotation order.
背景技术Background technique
按单生产业务,需要对每笔订单进行报价,常规稳定业务执行系统自动报价,而新品上线或者其他探索性业务订单需要由报价员进行人工报价。无论系统报价还是人工报价,均需要由复审员对报价结果进行抽查以核验报价准确性。订单指派场景非常丰富,人员技能要求差异化高。如何将订单以公平、高效方式指派到具体报价或复审员是当前研究课题的核心重点。For the production-to-order business, each order needs to be quoted. The system automatically quotes for regular stable business execution, while new product launches or other exploratory business orders need to be quoted manually by quoters. Regardless of whether it is a system quotation or a manual quotation, the reviewer needs to conduct a spot check on the quotation results to verify the accuracy of the quotation. There are many scenarios for order assignment, and the skill requirements for personnel are highly differentiated. How to assign orders to specific quoters or reviewers in a fair and efficient manner is the core focus of the current research topic.
现有技术存在缺点:The existing technology has disadvantages:
1)复杂多样的指派场景中,需要人工根据线下文件指定规则反复切换查询条件检索符合要求订单进行报价或复审操作,繁琐、低效;1) In complex and diverse assignment scenarios, it is necessary to manually switch query conditions repeatedly according to offline file-specified rules to retrieve orders that meet the requirements for quotation or review, which is cumbersome and inefficient;
2)全部的待报价订单均需要报价,由人工进行筛选选择订单进行报价,容易遗漏;2) All orders to be quoted need to be quoted, and manual screening and selection of orders for quotation is easy to miss;
3)人工抽检订单进行复审,随机性差,存在人工挑选订单行更少、更容易复审的订单倾向,复审信度差,不能客观反映报价正确率;3) Manual sampling of orders for review has poor randomness and a tendency to manually select orders with fewer order lines that are easier to review. The review reliability is poor and cannot objectively reflect the accuracy of the quotation.
4)订单指派任务规则、复审抽检规则是综合业务信息的判断,传统线下执行时缺乏监督和评价其正确性、有效性的手段。4) Order assignment task rules and review and sampling rules are judgments based on comprehensive business information. Traditional offline execution lacks the means to supervise and evaluate their correctness and effectiveness.
发明内容Summary of the invention
本发明旨在至少在一定程度上解决相关技术中的技术问题之一。为此,本发明提出一种自动化、效率高的定制家居产品报价订单的派单方法和系统。The present invention aims to solve at least one of the technical problems in the related art to a certain extent. To this end, the present invention provides an automated and efficient method and system for dispatching customized home product quotation orders.
一方面,本发明实施例提供了一种定制家居产品报价订单的派单方法,包括:On the one hand, an embodiment of the present invention provides a method for dispatching a customized home product quotation order, comprising:
确定技能分组,为所述技能分组配置派单池;其中,所述技能分组是根据报价员的技能属性进行分类得到的;所述派单池中存有待派发的若干个报价订单,所有的所述报价订单形成报价订单集合;Determine a skill group, and configure a dispatch pool for the skill group; wherein the skill group is obtained by classification according to the skill attributes of the quotation maker; the dispatch pool stores a number of quotation orders to be dispatched, and all the quotation orders form a quotation order set;
根据所述派单池中的报价订单的出货计划时间或者下单时间,对所述报价订单进行排序,得到第一订单序列;Sorting the quotation orders in the order dispatch pool according to the shipping plan time or the order placement time of the quotation orders to obtain a first order sequence;
在所述技能分组中检索所有当前在线的所述报价员,确定可指派人员范围;Retrieving all the currently online quotation makers in the skill group to determine the scope of assignable personnel;
基于所述第一订单序列,在所述可指派人员范围内,根据所述报价员的最近接单时间,为所述报价员派发所述报价订单。Based on the first order sequence, within the scope of the assignable personnel, the quotation order is dispatched to the quotation clerk according to the most recent order acceptance time of the quotation clerk.
可选地,所述确定技能分组,为所述技能分组配置派单池,包括:Optionally, the determining the skill grouping and configuring an order dispatch pool for the skill grouping includes:
根据报价员的技能属性和报价订单的订单属性,配置指派任务类型;Configure the assigned task type based on the skill attributes of the quoter and the order attributes of the quotation order;
根据所述指派任务类型确定技能分组;Determining skill groupings based on the assigned task type;
根据报价订单的订单信息,确定所述报价订单的所述指派任务类型;Determining the assigned task type of the quotation order according to the order information of the quotation order;
根据所述指派任务类型相同的所有所述报价订单,形成所述技能分组的派单池。An order pool for the skill grouping is formed based on all the quotation orders with the same type of assigned tasks.
可选地,所述根据派单池中的所述报价订单的出货计划时间或者下单时间,对所述报价订单进行排序,得到第一订单序列,包括:Optionally, the step of sorting the quotation orders in the order dispatching pool according to the shipping plan time or the order placement time to obtain a first order sequence includes:
当报价订单存在出货计划时间,则根据所述出货计划时间对所述报价订单进行排序,形成第二订单序列;其中,最先发货的所述报价订单排序在前;When the quotation order has a shipping plan time, the quotation orders are sorted according to the shipping plan time to form a second order sequence; wherein the quotation order shipped first is sorted first;
对所述出货计划时间为空的所述报价订单,按照下单时间进行排序,形成第三订单序列;其中,最先下单的所述报价订单排序在前;The quotation orders whose shipping plan time is empty are sorted according to the order placement time to form a third order sequence; wherein the quotation order placed first is sorted first;
按照第二订单序列在前,第三订单序列在后的顺序,将所述第二订单序列和所述第三订单序列合并生成第一订单序列。In the order of the second order sequence first and the third order sequence later, the second order sequence and the third order sequence are combined to generate a first order sequence.
可选地,所述在所述技能分组中检索所有当前在线的所述报价员,确定可指派人员范围,包括:Optionally, the retrieving all the currently online quotation makers in the skill group to determine the scope of assignable personnel includes:
查找所述技能分组下的所有所述报价员,形成第一报价员集合;Searching for all the quotation makers under the skill group to form a first quotation maker set;
在所述第一报价员集合中,确定当前在线的所述报价员,形成第二报价员集合;In the first quotation maker set, the currently online quotation makers are determined to form a second quotation maker set;
在所述第二报价员集合中,确定未达到接单上限的所述报价员,得到可指派人员范围。In the second set of quotation makers, the quotation makers who have not reached the upper limit of orders are determined to obtain the range of assignable personnel.
可选地,所述基于所述第一订单序列,在所述可指派人员范围内,根据所述报价员的最近接单时间,为所述报价员派发所述报价订单,包括:Optionally, the dispatching of the quotation order to the quotation clerk based on the first order sequence and within the scope of the assignable personnel according to the latest order acceptance time of the quotation clerk includes:
对最近接单时间进行排序;Sort by the most recent order time;
将所述第一订单序列中排序最前的所述报价订单派发给最近接单时间最早的所述报价员;Dispatching the quotation order that is ranked first in the first order sequence to the quotation maker who has received the order the earliest;
根据所述报价员的当前接单时间,更新所述最近接单时间。The most recent order acceptance time is updated according to the current order acceptance time of the quotation maker.
可选地,所述方法还包括:Optionally, the method further comprises:
定期或不定期对所述派单池中的所述第一订单序列进行重新排序。The first order sequence in the order dispatch pool is reordered regularly or irregularly.
可选地,所述方法还包括:Optionally, the method further comprises:
根据所述报价员的技能属性对所述报价员进行分类,得到技能分组;Classifying the quotation makers according to their skill attributes to obtain skill groups;
为每个所述技能分组都配置一个派单池。An order pool is configured for each of the skill groups.
可选地,所述方法还包括:Optionally, the method further comprises:
对接收到的报价订单进行自动报价校验,得到自动报价校验结果;Perform automatic quotation verification on the received quotation order to obtain the automatic quotation verification result;
当所述自动报价校验结果为通过,则对所述报价订单进行自动报价处理;When the automatic quotation verification result is passed, the quotation order is automatically quoted;
当所述自动报价校验结果为不通过,则将所述报价订单加入所述派单池中。When the automatic quotation verification result is failed, the quotation order is added to the order dispatching pool.
可选地,所述方法还包括:Optionally, the method further comprises:
获取所述报价员处理好的所述报价订单,生成已处理订单集合;Obtain the quotation order processed by the quotation clerk and generate a processed order set;
对所述已处理订单集合进行抽签处理,得到待复审订单集合;Drawing lots for the processed order set to obtain a set of orders to be reviewed;
将所述待复审订单集合中的所述报价订单派发给复审员进行复审。The quotation order in the set of orders to be reviewed is dispatched to a reviewer for review.
另一方面,本发明实施例还提供了一种定制家居产品报价订单的派单系统,包括:On the other hand, an embodiment of the present invention further provides a dispatching system for customized home product quotation orders, including:
第一模块,用于确定技能分组,为所述技能分组配置派单池;其中,所述技能分组是根据报价员的技能属性进行分类得到的;所述派单池中存有待派发的若干个报价订单,所有的所述报价订单形成报价订单集合;The first module is used to determine skill groups and configure a dispatch pool for the skill groups; wherein the skill groups are classified according to the skill attributes of the quotation makers; the dispatch pool stores a number of quotation orders to be dispatched, and all the quotation orders form a quotation order set;
第二模块,用于根据派单池中的报价订单的出货计划时间或者下单时间,对所述报价订单进行排序,得到第一订单序列;The second module is used to sort the quotation orders in the order dispatching pool according to the shipping plan time or order placement time of the quotation orders to obtain a first order sequence;
第三模块,用于在所述技能分组中检索所有当前在线的所述报价员,确定可指派人员范围;The third module is used to retrieve all the current online quotation makers in the skill group to determine the scope of assignable personnel;
第四模块,用于基于所述第一订单序列,在所述可指派人员范围内,根据所述报价员的最近接单时间,为所述报价员派发所述报价订单。The fourth module is used to dispatch the quotation order to the quotation clerk based on the first order sequence, within the scope of the assignable personnel, and according to the latest order acceptance time of the quotation clerk.
需要说明的是,一些实施例中,系统还可以包括如下模块至少之一:It should be noted that, in some embodiments, the system may further include at least one of the following modules:
第五模块,用于定期或不定期对所述派单池中的所述第一订单序列进行重新排序。The fifth module is used to reorder the first order sequence in the order pool regularly or irregularly.
第六模块,用于根据所述报价员的技能属性对所述报价员进行分类,得到技能分组;并为每个所述技能分组都配置一个派单池。The sixth module is used to classify the quotation makers according to their skill attributes to obtain skill groups; and configure an order pool for each of the skill groups.
第七模块,用于对接收到的报价订单进行自动报价校验,得到自动报价校验结果;当所述自动报价校验结果为通过,则对所述报价订单进行自动报价处理;当所述自动报价校验结果为不通过,则将所述报价订单加入所述派单池中。The seventh module is used to perform automatic quotation verification on the received quotation order to obtain the automatic quotation verification result; when the automatic quotation verification result is passed, the quotation order is automatically quoted; when the automatic quotation verification result is not passed, the quotation order is added to the order dispatching pool.
第八模块,用于获取所述报价员处理好的所述报价订单,生成已处理订单集合;对所述已处理订单集合进行抽签处理,得到待复审订单集合;将所述待复审订单集合中的所述报价订单派发给复审员进行复审。The eighth module is used to obtain the quotation orders processed by the quotation officer and generate a processed order set; draw lots for the processed order set to obtain a set of orders to be reviewed; and distribute the quotation orders in the set of orders to be reviewed to the reviewer for review.
另一方面,本发明实施例还提供了一种电子设备,包括:处理器以及存储器;存储器用于存储程序;处理器执行程序实现如前面所述的方法。On the other hand, an embodiment of the present invention further provides an electronic device, including: a processor and a memory; the memory is used to store programs; the processor executes the program to implement the method described above.
另一方面,本发明实施例还提供了一种计算机存储介质,其中存储有处理器可执行的程序,处理器可执行的程序在由处理器执行时用于实现如前面所述的方法。On the other hand, an embodiment of the present invention further provides a computer storage medium, in which a program executable by a processor is stored. When the program executable by the processor is executed by the processor, it is used to implement the method as described above.
本发明实施例具有如下有益效果:本发明实施例通过确定技能分组,为技能分组配置派单池;其中,技能分组是根据报价员的技能属性进行分类得到的;派单池中存有待派发的若干个报价订单,所有的报价订单形成报价订单集合;根据派单池中的报价订单的出货计划时间或者下单时间,对报价订单进行排序,得到第一订单序列;在技能分组中检索所有当前在线的报价员,确定可指派人员范围;基于第一订单序列,在可指派人员范围内,根据报价员的最近接单时间,为报价员派发报价订单的整体步骤,能够实现自动化分发报价订单,并且能够根据报价员的实际情况动态分配派单,提高派单和处理效率。The embodiments of the present invention have the following beneficial effects: the embodiments of the present invention configure an order pool for the skill group by determining the skill group; wherein the skill group is obtained by classification according to the skill attributes of the quotation clerk; a number of quotation orders to be dispatched are stored in the order pool, and all quotation orders form a quotation order set; the quotation orders in the order pool are sorted according to the shipping plan time or order time of the quotation orders to obtain a first order sequence; all currently online quotators are retrieved in the skill group to determine the range of assignable personnel; based on the first order sequence, within the range of assignable personnel, the overall step of dispatching quotation orders to the quotation clerk according to the quotation clerk's most recent order acceptance time can realize automatic distribution of quotation orders, and can dynamically allocate dispatch orders according to the actual situation of the quotation clerk, thereby improving dispatch and processing efficiency.
附图说明BRIEF DESCRIPTION OF THE DRAWINGS
附图用来提供对本发明技术方案的进一步理解,并且构成说明书的一部分,与本发明的实施例一起用于解释本发明的技术方案,并不构成对本发明技术方案的限制。The accompanying drawings are used to provide a further understanding of the technical solution of the present invention and constitute a part of the specification. Together with the embodiments of the present invention, they are used to explain the technical solution of the present invention and do not constitute a limitation to the technical solution of the present invention.
图1是本发明实施例提供的定制家居产品报价订单的派单方法的步骤图;FIG1 is a step diagram of a method for dispatching a customized home product quotation order provided by an embodiment of the present invention;
图2是本发明实施例提供的定制家居产品报价订单的派单系统的结构示意图;FIG2 is a schematic diagram of the structure of a dispatching system for customized home product quotation orders provided by an embodiment of the present invention;
图3是本发明实施例提供的一种电子设备的结构示意图;FIG3 is a schematic diagram of the structure of an electronic device provided by an embodiment of the present invention;
图4是本发明实施例提供的定制家居产品报价订单的派单方法的业务框架图。FIG. 4 is a business framework diagram of a method for dispatching a customized home product quotation order provided in an embodiment of the present invention.
具体实施方式Detailed ways
为了使本发明的目的、技术方案及优点更加清楚明白,以下结合附图及实施例,对本发明进行进一步详细说明。应当理解,此处所描述的具体实施例仅用以解释本发明,并不用于限定本发明。In order to make the purpose, technical solution and advantages of the present invention more clearly understood, the present invention is further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are only used to explain the present invention and are not used to limit the present invention.
需要说明的是,虽然在系统示意图中进行了功能模块划分,在流程图中示出了逻辑顺序,但是在某些情况下,可以以不同于系统中的模块划分,或流程图中的顺序执行所示出或描述的步骤。说明书和权利要求书及上述附图中的术语“第一/S100”、“第二/S200”等是用于区别类似的对象,而不必用于描述特定的顺序或先后次序。It should be noted that, although the functional modules are divided in the system schematic diagram and the logical order is shown in the flowchart, in some cases, the steps shown or described may be performed in a different order than the module division in the system or the order in the flowchart. The terms "first/S100", "second/S200", etc. in the specification, claims and the above-mentioned drawings are used to distinguish similar objects, and are not necessarily used to describe a specific order or sequence.
在本文中提及“实施例”意味着,结合实施例描述的特定特征、结构或特性可以包含在本发明的至少一个实施例中。在说明书中的各个位置出现该短语并不一定均是指相同的实施例,也不是与其它实施例互斥的独立的或备选的实施例。本领域技术人员显式地和隐式地理解的是,本文所描述的实施例可以与其它实施例相结合。Reference to "embodiments" herein means that a particular feature, structure, or characteristic described in conjunction with the embodiments may be included in at least one embodiment of the present invention. The appearance of the phrase in various places in the specification does not necessarily refer to the same embodiment, nor is it an independent or alternative embodiment that is mutually exclusive with other embodiments. It is explicitly and implicitly understood by those skilled in the art that the embodiments described herein may be combined with other embodiments.
针对现有技术中存在的至少一个问题,本发明实施例提供了一种定制家居产品报价订单的派单方法和系统。In view of at least one problem existing in the prior art, an embodiment of the present invention provides a method and system for dispatching a customized home product quotation order.
对本发明可能涉及的部分名词进行解释如下:Some of the terms that may be involved in the present invention are explained as follows:
订单指派:是指将订单分发到具体的操作人员。按照指派动作,可以分为“报价指派”和“复审指派”。Order assignment: refers to the distribution of orders to specific operators. According to the assignment action, it can be divided into "quotation assignment" and "review assignment".
指派任务类型:是为了区别不同的报价方式,而根据订单不同特性对订单进行分类的指标。Assignment task type: It is an indicator to classify orders according to their different characteristics in order to distinguish different quotation methods.
技能属性:定义某个用户具备可以处理哪些指派任务的能力。Skill attributes: define what tasks a user can handle.
报价审核:报价系统创建报价订单后,由系统自动或者人工对报价物料明细进行审核。人工审核时,可能会修改订单的物料明细。报价审核完成后,视为订单报价已生效。Quotation review: After the quotation system creates a quotation order, the system will automatically or manually review the quotation material details. During manual review, the material details of the order may be modified. After the quotation review is completed, the order quotation is considered to be effective.
撤销审核:在订单开发票或进行信用审核前,可对订单进行“撤销审核”操作,用于发现报价异常时,撤销报价,修正结果后可再次进行报价审核。Withdraw review: Before issuing an invoice or conducting a credit review on an order, you can perform the "Withdraw review" operation on the order. If you find an abnormal quotation, you can withdraw the quotation and conduct the quotation review again after correcting the result.
订单复审:订单复审是对订单报价结果的复查;采用抽样检查的方式,由人工对报价结果进行复核。复审动作将对订单进行“复审通过”或“复审不过”的标记。“复审不过”将自动将订单“撤销审核”。Order review: Order review is a review of the order quotation results; it adopts a sampling inspection method and is manually reviewed. The review action will mark the order as "review passed" or "review failed". "Review failed" will automatically "cancel the review" of the order.
下面首先介绍本发明实施例的一种定制家居产品报价订单的派单方法,参照图1,该方法可以包括但不限于包括以下步骤S100~S400。Firstly, a method for dispatching a customized home product quotation order according to an embodiment of the present invention is introduced below. Referring to FIG. 1 , the method may include but is not limited to the following steps S100 to S400 .
S100、确定技能分组,为技能分组配置派单池;其中,技能分组是根据报价员的技能属性进行分类得到的;派单池中存有待派发的若干个报价订单,所有的报价订单形成报价订单集合。S100, determining skill groups, and configuring a dispatch pool for the skill groups; wherein the skill groups are classified according to the skill attributes of the quotation clerks; the dispatch pool stores a number of quotation orders to be dispatched, and all quotation orders form a quotation order set.
在报价的实际场景中,不同的报价订单有不同的要求,不同的报价员可能有不同的技能属性,即可以处理不同类型的报价任务。举例来说,实际业务中有以下两种报价方式以及要求:In the actual quotation scenario, different quotation orders have different requirements, and different quotation personnel may have different skill attributes, that is, they can handle different types of quotation tasks. For example, there are the following two quotation methods and requirements in actual business:
(1)拆板报价:要求报价员根据衣柜的图纸将其分解成背板、层板、侧板等板件以及五金配件,并核算数量和尺寸。技能水平主要体现在对柜体足够熟悉,拆分的板件清单无遗漏,并且根据图纸标尺准确计量板件数量及尺寸。(1) Quotation for disassembly: The quotation consultant is required to disassemble the wardrobe into back panels, layer panels, side panels and other panels as well as hardware accessories according to the wardrobe drawing, and calculate the quantity and size. The skill level is mainly reflected in the familiarity with the cabinet, the complete list of disassembled panels, and the accurate measurement of the number and size of panels according to the scale on the drawing.
(2)投影(延米)报价:要求报价员识别柜体的投影面积及延米长度,并识别需要单独计价的五金配件、开孔工艺等。技能水平主要体现在准确识别各类异形柜、超标柜,识别计价以及加收物料。(2) Projection (meter) quotation: The quotation clerk is required to identify the projected area and meter length of the cabinet, and identify the hardware accessories and hole opening processes that need to be priced separately. The skill level is mainly reflected in the accurate identification of various special-shaped cabinets and cabinets that exceed the standard, and the identification of pricing and additional materials.
此外,在实际业务中,不同品牌、品类有不同的定价标准及活动政策,亦会影响报价结果。In addition, in actual business, different brands and categories have different pricing standards and activity policies, which will also affect the quotation results.
有些业务员可以处理某些品牌品类下的“拆板报价”类型的报价订单,而有些业务员可以处理其他品牌品类的“投影(延米)报价”类型的报价订单,因此需要对报价员的报价技能进行分类,使得各个报价员能够处理自己擅长的订单,发挥报价员的效率价值。Some salesmen can handle quotation orders of the "disassembly quotation" type under certain brand categories, while some salesmen can handle quotation orders of the "projection (linear meter) quotation" type under other brand categories. Therefore, it is necessary to classify the quotation skills of the quotation members so that each quotation member can handle the orders he is good at and give full play to the efficiency value of the quotation members.
进一步地,步骤S100可以包括以下S110~S140。Further, step S100 may include the following S110 to S140.
S110、根据报价员的技能属性和报价订单的订单属性,配置指派任务类型。S110. According to the skill attributes of the quotation clerk and the order attributes of the quotation order, the assigned task type is configured.
根据报价员的技能,按照订单属性(包括订单类型、报价方式、品牌、品类和价目表)划分若干“指派任务”,为各个“指派任务”配置指派任务类型。According to the skills of the quotation clerk, several "assignment tasks" are divided according to the order attributes (including order type, quotation method, brand, category and price list), and the assignment task type is configured for each "assignment task".
S120、根据指派任务类型确定技能分组。S120. Determine skill grouping according to the assigned task type.
设定每位报价员可接单的报价指派任务,确定技能分组。Set the quotation assignment tasks that each quotation clerk can accept and determine the skill groupings.
S130、根据报价订单的订单信息,确定报价订单的指派任务类型。S130. Determine the assigned task type of the quotation order according to the order information of the quotation order.
自动派单执行时,定时任务检索待指派的报价订单,根据实际的订单信息(订单类型、报价方式、品牌、品类、价目表等)匹配其所属的指派任务类型。When automatic order dispatch is executed, the scheduled task retrieves the quotation order to be assigned and matches it with the assigned task type according to the actual order information (order type, quotation method, brand, category, price list, etc.).
S140、根据指派任务类型相同的所有报价订单,形成技能分组的派单池。S140. Form an order pool for skill grouping based on all quotation orders with the same assigned task type.
一个派单池对应一个技能分组,在本发明实施例中,对于不同的报价员技能分组,可以有不同的派单池,以提高派单的效率。One dispatch pool corresponds to one skill group. In the embodiment of the present invention, there may be different dispatch pools for different skill groups of quoters to improve the efficiency of dispatching orders.
S200、根据派单池中的报价订单的出货计划时间或者下单时间,对报价订单进行排序,得到第一订单序列。S200: Sort the quotation orders in the order dispatch pool according to their planned delivery time or order placement time to obtain a first order sequence.
需要说明的是,当前订单如果是重点关注订单或者加急订单,也不加入派单池,而是直接分配到报价员进行处理,并且所有订单都需要进行复审。It should be noted that if the current order is a key focus order or an expedited order, it will not be added to the order pool, but will be directly assigned to the quoter for processing, and all orders need to be reviewed.
进入派单池的订单,遵循先发货先报价的原则。根据出货计划时间升序排列,最早发货的订单最先指派。Orders entering the order pool follow the principle of first-shipped, first-quoted. Orders are arranged in ascending order according to the shipping plan time, and the earliest shipped orders are assigned first.
出货计划是报价订单创建后与客户协商后进行排期。在进行订单报价时,可能未排出货计划,形成出货时间为空的报价订单,对于这些订单,则按照订单创建时间顺序排列,先下单先报价。The shipping plan is scheduled after the quotation order is created and negotiated with the customer. When quoting an order, the shipping plan may not be arranged, resulting in a quotation order with an empty shipping time. For these orders, they are arranged in the order of order creation time, and the first order is the first quotation.
基于此,步骤S200可以包括以下步骤S210~S230。Based on this, step S200 may include the following steps S210 to S230.
S210、当报价订单存在出货计划时间,则根据出货计划时间对报价订单进行排序,形成第二订单序列;其中,最先发货的报价订单排序在前。S210. When the quotation order has a shipping plan time, the quotation order is sorted according to the shipping plan time to form a second order sequence; wherein the quotation order shipped first is sorted first.
S220、对出货计划时间为空的报价订单,按照下单时间进行排序,形成第三订单序列;其中,最先下单的报价订单排序在前。S220. Sort the quotation orders with empty shipping plan time according to the order placement time to form a third order sequence; wherein the quotation order placed first is sorted first.
S230、按照第二订单序列在前,第三订单序列在后的顺序,将第二订单序列和第三订单序列合并生成第一订单序列。S230. In the order of the second order sequence first and the third order sequence later, the second order sequence and the third order sequence are combined to generate a first order sequence.
S300、在技能分组中检索所有当前在线的报价员,确定可指派人员范围。S300. Retrieve all currently online quotation makers in the skill group and determine the scope of assignable personnel.
在每次执行派单时,先检索在当前技能分组中,有哪些当前可以接单的报价员,确定可指派的人员范围。其中,报价员处理的订单数量未超过可接单上限并且当前在线,则认为该报价员可以接单。Each time an order is dispatched, the current skill group is searched to see which quotators are currently available to take orders, and the scope of personnel that can be assigned is determined. If the number of orders processed by the quotators does not exceed the upper limit of the orders that can be taken and the quotators are currently online, then the quotators are considered available to take orders.
基于此,步骤S300可以包括以下S310~S330。Based on this, step S300 may include the following S310 to S330.
S310、查找技能分组下的所有报价员,形成第一报价员集合。S310. Search for all quotation makers under the skill group to form a first quotation maker set.
S320、在第一报价员集合中,确定当前在线的报价员,形成第二报价员集合。S320. Determine the current online quotation makers in the first quotation makers set to form a second quotation makers set.
S330、在第二报价员集合中,确定未达到接单上限的报价员,得到可指派人员范围。S330. In the second set of quotation makers, determine the quotation makers who have not reached the upper limit of accepting orders, and obtain the range of assignable personnel.
通过当前报价员正在处理的订单数量是否超过设定上限,来判断其是否能接受新的订单。原则上,报价员是需要逐单处理订单,但如果遇到异常情况(例如物料错误、价格错误等)需要其他同事协作处理时,会将该订单暂时挂起,先行处理其他订单。通常在系统配置中,单个报价员可同时接收的订单不超过5张。Whether the quotation clerk can accept new orders is determined by whether the number of orders currently being processed by the quotation clerk exceeds the set upper limit. In principle, the quotation clerk needs to process orders one by one, but if an abnormal situation (such as material error, price error, etc.) is encountered and other colleagues need to cooperate in processing, the order will be temporarily suspended and other orders will be processed first. Usually in the system configuration, a single quotation clerk can receive no more than 5 orders at the same time.
S400、基于第一订单序列,在可指派人员范围内,根据报价员的最近接单时间,为报价员派发报价订单。S400. Based on the first order sequence, within the scope of assignable personnel, a quotation order is assigned to the quotation maker according to the quotation maker's most recent order acceptance time.
每位报价员在接收新的指派订单后,均会刷新其最近接单时间。在可指派人员范围内,根据最近接单时间对报价员进行顺序排列,距离上次接单时间最远的报价员获得当前指派的订单。例如:共有A、B、C三位报价员可以接收当前订单,其分别于3分钟前、5分钟前、10分钟前接收过上一个指派订单,则当前订单将派给10分钟前接过订单的报价员C。After receiving a new assigned order, each quoter will refresh his or her most recent order-taking time. Within the scope of assignable personnel, the quoters are arranged in order according to their most recent order-taking time, and the quoter with the longest time from the last order-taking time gets the currently assigned order. For example: There are three quoters A, B, and C who can receive the current order. They received the last assigned order 3 minutes ago, 5 minutes ago, and 10 minutes ago respectively. The current order will be assigned to quoter C who received the order 10 minutes ago.
基于此,步骤S400可以包括以下S410~S430。Based on this, step S400 may include the following S410 to S430.
S410、对最近接单时间进行排序。S410, sort the most recent order receiving time.
S420、将第一订单序列中排序最前的报价订单派发给最近接单时间最早的报价员。S420. Dispatching the quotation order that is ranked first in the first order sequence to the quotation clerk who has received the order the earliest.
S430、根据报价员的当前接单时间,更新上述的最近接单时间。S430. Update the above-mentioned most recent order acceptance time according to the current order acceptance time of the quotation clerk.
在一些实施例中,本发明实施例的方报价订单派单方法还可以包括以下至少之一:In some embodiments, the method for dispatching a quotation order in an embodiment of the present invention may further include at least one of the following:
S500、定期或不定期对派单池中的第一订单序列进行重新排序。S500. Regularly or irregularly reorder the first order sequence in the order dispatch pool.
出货计划时间在订单履约期间可能发生变更,因此需要定时重排所有的报价订单。The shipping plan time may change during the order fulfillment period, so all quotation orders need to be rescheduled regularly.
S600、对报价员的技能属性进行分类,得到技能分组;为每个技能分组都配置一个派单池。S600. Classify the skill attributes of the quotation clerks to obtain skill groups; and configure an order dispatching pool for each skill group.
S700、对接收到的报价订单进行自动报价校验,得到自动报价校验结果;当自动报价校验结果为通过,则对报价订单进行自动报价处理;当自动报价校验结果为不通过,则将报价订单加入派单池中。S700, automatically verify the quotation order received to obtain the automatic quotation verification result; when the automatic quotation verification result is passed, automatically process the quotation order; when the automatic quotation verification result is failed, add the quotation order to the dispatching pool.
通过自动报价校验的订单由系统自动完成报价,系统将根据报价订单的内容输出报价清单,无需人工干预。更进一步地,在长期业务执行过程中,可以持续迭代优化系统输出内容,令系统输出的报价结果达到高可用水平。The system will automatically complete the quotation for orders that pass the automatic quotation verification, and the system will output the quotation list based on the content of the quotation order without manual intervention. Furthermore, in the long-term business execution process, the system output content can be continuously iterated and optimized to make the quotation results output by the system reach a high level of availability.
S800、获取报价员处理好的报价订单,生成已处理订单集合;对已处理订单集合进行抽签处理,得到待复审订单集合;将待复审订单集合中的报价订单派发给复审员进行复审。S800, obtaining the quotation orders processed by the quotation officer and generating a processed order set; performing a lottery process on the processed order set to obtain a set of orders to be reviewed; and dispatching the quotation orders in the set of orders to be reviewed to the reviewer for review.
人工或自动完成报价审核后,等待复审抽检。根据业务要求,根据订单类型、报价方式、品牌、品类、包含物料等配置复审抽检规则,并指定对应的复审员。在进行抽检时,还可以配置抽检比例和抽检执行间隔等,以辅助抽检的正常执行。After the quotation review is completed manually or automatically, it is waiting for review and sampling. According to business requirements, the review and sampling rules are configured according to the order type, quotation method, brand, category, included materials, etc., and the corresponding reviewers are designated. When conducting sampling, the sampling ratio and sampling execution interval can also be configured to assist the normal execution of sampling.
另一方面,如图2所示,本发明实施例提供了一种定制家居产品报价订单的派单系统,包括:On the other hand, as shown in FIG. 2 , an embodiment of the present invention provides a dispatching system for customized home product quotation orders, including:
第一模块,用于确定技能分组,为技能分组配置派单池;其中,技能分组是根据报价员的技能属性进行分类得到的;派单池中存有待派发的若干个报价订单,所有的报价订单形成报价订单集合;派单池中的报价订单的出货计划时间或者下单时间,对报价订单进行排序,得到第一订单序列;The first module is used to determine skill groups and configure a dispatch pool for the skill groups; wherein the skill groups are classified according to the skill attributes of the quotation clerks; the dispatch pool stores a number of quotation orders to be dispatched, and all quotation orders form a quotation order set; the quotation orders in the dispatch pool are sorted according to the shipping plan time or order placement time to obtain a first order sequence;
第三模块,用于在技能分组中检索所有当前在线的报价员,确定可指派人员范围;The third module is used to retrieve all currently online quotation makers in the skill group and determine the scope of assignable personnel;
第四模块,用于基于第一订单序列,在可指派人员范围内,根据报价员的最近接单时间,为报价员派发报价订单。The fourth module is used to distribute quotation orders to quotation makers based on the first order sequence, within the scope of assignable personnel and according to the quotation makers' most recent order acceptance time.
需要说明的是,一些实施例中,系统还可以包括如下模块至少之一:It should be noted that, in some embodiments, the system may further include at least one of the following modules:
第五模块,用于定期或不定期对派单池中的第一订单序列进行重新排序。The fifth module is used to reorder the first order sequence in the order dispatch pool regularly or irregularly.
第六模块,用于对报价员的技能属性进行分类,得到技能分组;并为每个技能分组都配置一个派单池。The sixth module is used to classify the skill attributes of the quotation agents to obtain skill groups; and configure an order pool for each skill group.
第七模块,用于对接收到的报价订单进行自动报价校验,得到自动报价校验结果;当自动报价校验结果为通过,则对报价订单进行自动报价处理;当自动报价校验结果为不通过,则将报价订单加入派单池中。The seventh module is used to perform automatic quotation verification on the received quotation order and obtain the automatic quotation verification result; when the automatic quotation verification result is passed, the quotation order is automatically quoted; when the automatic quotation verification result is not passed, the quotation order is added to the order dispatching pool.
第八模块,用于获取报价员处理好的报价订单,生成已处理订单集合;对已处理订单集合进行抽签处理,得到待复审订单集合;将待复审订单集合中的报价订单派发给复审员进行复审。The eighth module is used to obtain the quotation orders processed by the quotation staff and generate a processed order set; draw lots for the processed order set to obtain a set of orders to be reviewed; and distribute the quotation orders in the set of orders to be reviewed to the reviewers for review.
另一方面,如图3所示,本发明实施例还提供了一种电子设备,包括:处理器以及存储器;存储器用于存储程序;处理器执行程序实现如前面的方法。On the other hand, as shown in FIG. 3 , an embodiment of the present invention further provides an electronic device, including: a processor and a memory; the memory is used to store programs; and the processor executes the program to implement the above method.
另一方面,本发明实施例还提供了一种计算机存储介质,其中存储有处理器可执行的程序,处理器可执行的程序在由处理器执行时用于实现如前面的方法。On the other hand, an embodiment of the present invention further provides a computer storage medium, in which a program executable by a processor is stored. The program executable by the processor is used to implement the above method when executed by the processor.
本发明实施例具有如下有益效果:The embodiments of the present invention have the following beneficial effects:
1、通过为报价员派发报价订单的整体步骤,能够实现自动化分发报价订单,并且能够根据报价员的实际情况动态分配派单,提高派单和处理效率。1. Through the overall steps of distributing quotation orders to quotation quotators, it is possible to realize automatic distribution of quotation orders, and dynamically allocate orders according to the actual situation of the quotation quotators, thereby improving the efficiency of dispatching and processing.
2、高效便捷智能配置,在充分利用业务管理人员的业务执行经验前提下,避免繁琐的重复工作。为管理者减负。2. Efficient, convenient and intelligent configuration, fully utilizing the business execution experience of business managers to avoid tedious and repetitive work and reduce the burden on managers.
3、实现流程自动化分发,降低出错率,确保公平性;3. Automated distribution of processes, reducing error rates and ensuring fairness;
4、规则配置在线化,可持续跟踪评估规则配置正确性、有效性,提供数据分析支持可持续迭代优化。4. Online rule configuration can continuously track and evaluate the correctness and effectiveness of rule configuration, and provide data analysis to support continuous iterative optimization.
下面介绍本发明实施例的一个实施过程:An implementation process of an embodiment of the present invention is described below:
参照图4,图4是本发明实施例提供的定制家居产品报价订单的派单方法的业务框架图,生成报价订单后,根据步骤S700进行自动报价判断,以判断该订单是否适用于自动报价。通过自动报价校验后,该订单进行自动报价处理,不进入派单池。未通过自动报价校验的订单则进入派单池,根据步骤S100~S400进行派单。当报价订单是加急订单或者需要快速响应的订单,则直接进行指派,不进入派单池排队。Referring to Figure 4, Figure 4 is a business framework diagram of a method for dispatching a customized home product quotation order provided in an embodiment of the present invention. After the quotation order is generated, an automatic quotation judgment is performed according to step S700 to determine whether the order is suitable for automatic quotation. After passing the automatic quotation verification, the order is automatically quoted and does not enter the dispatch pool. Orders that fail the automatic quotation verification enter the dispatch pool and are dispatched according to steps S100 to S400. When the quotation order is an expedited order or an order that requires a quick response, it is directly assigned and does not enter the dispatch pool queue.
报价员完成订单后,可以根据需要进一步配置审核员对已完成报价订单进行初步审核,或者由系统对报价订单进行初步审核,得到已审核订单。根据S800和附图4中的介绍,对这些订单进行复审抽检处理。After the quotation clerk completes the order, he can further configure the auditor to conduct preliminary review of the completed quotation order as needed, or the system can conduct preliminary review of the quotation order to obtain the reviewed order. According to the introduction in S800 and Figure 4, these orders are reviewed and sampled.
在一些可选择的实施例中,在方框图中提到的功能/操作可以不按照操作示图提到的顺序发生。例如,取决于所涉及的功能/操作,连续示出的两个方框实际上可以被大体上同时地执行或所述方框有时能以相反顺序被执行。此外,在本发明的流程图中所呈现和描述的实施例以示例的方式被提供,目的在于提供对技术更全面的理解。所公开的方法不限于本文所呈现的操作和逻辑流程。可选择的实施例是可预期的,其中各种操作的顺序被改变以及其中被描述为较大操作的一部分的子操作被独立地执行。In some selectable embodiments, the function/operation mentioned in the block diagram may not occur in the order mentioned in the operation diagram. For example, depending on the function/operation involved, the two boxes shown in succession can actually be executed substantially simultaneously or the boxes can sometimes be executed in reverse order. In addition, the embodiment presented and described in the flow chart of the present invention is provided by way of example, for the purpose of providing a more comprehensive understanding of technology. The disclosed method is not limited to the operation and logic flow presented herein. Selectable embodiments are expected, wherein the order of various operations is changed and the sub-operation of a part for which is described as a larger operation is performed independently.
此外,虽然在功能性模块的背景下描述了本发明,但应当理解的是,除非另有相反说明,所述的功能和/或特征中的一个或多个可以被集成在单个物理装置和/或软件模块中,或者一个或多个功能和/或特征可以在单独的物理装置或软件模块中被实现。还可以理解的是,有关每个模块的实际实现的详细讨论对于理解本发明是不必要的。更确切地说,考虑到在本文中公开的装置中各种功能模块的属性、功能和内部关系的情况下,在工程师的常规技术内将会了解该模块的实际实现。因此,本领域技术人员运用普通技术就能够在无需过度试验的情况下实现在权利要求书中所阐明的本发明。还可以理解的是,所公开的特定概念仅仅是说明性的,并不意在限制本发明的范围,本发明的范围由所附权利要求书及其等同方案的全部范围来决定。In addition, although the present invention is described in the context of functional modules, it should be understood that, unless otherwise specified, one or more of the functions and/or features described may be integrated into a single physical device and/or software module, or one or more functions and/or features may be implemented in separate physical devices or software modules. It is also understood that a detailed discussion of the actual implementation of each module is unnecessary for understanding the present invention. More specifically, in view of the properties, functions, and internal relationships of the various functional modules in the device disclosed herein, the actual implementation of the module will be understood within the conventional skills of the engineer. Therefore, those skilled in the art can implement the present invention set forth in the claims without excessive experimentation using ordinary techniques. It is also understood that the specific concepts disclosed are merely illustrative and are not intended to limit the scope of the present invention, which is determined by the full scope of the appended claims and their equivalents.
所述功能如果以软件功能单元的形式实现并作为独立的产品销售或使用时,可以存储在一个计算机可读取存储介质中。基于这样的理解,本发明的技术方案本质上或者说对现有技术做出贡献的部分或者该技术方案的部分可以以软件产品的形式体现出来,该计算机软件产品存储在一个存储介质中,包括若干指令用以使得一台计算机设备(可以是个人计算机,服务器,或者网络设备等)执行本发明各个实施例所述方法的全部或部分步骤。而前述的存储介质包括:U盘、移动硬盘、只读存储器(ROM,Read-Only Memory)、随机存取存储器(RAM,Random Access Memory)、磁碟或者光盘等各种可以存储程序代码的介质。If the functions are implemented in the form of software functional units and sold or used as independent products, they can be stored in a computer-readable storage medium. Based on this understanding, the technical solution of the present invention, or the part that contributes to the prior art or the part of the technical solution, can be embodied in the form of a software product. The computer software product is stored in a storage medium, including several instructions for a computer device (which can be a personal computer, a server, or a network device, etc.) to perform all or part of the steps of the methods described in each embodiment of the present invention. The aforementioned storage medium includes: U disk, mobile hard disk, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random Access Memory), disk or optical disk, etc., which can store program codes.
在流程图中表示或在此以其他方式描述的逻辑和/或步骤,例如,可以被认为是用于实现逻辑功能的可执行指令的定序列表,可以具体实现在任何计算机可读介质中,以供指令执行系统、装置或设备(如基于计算机的系统、包括处理器的系统或其他可以从指令执行系统、装置或设备取指令并执行指令的系统)使用,或结合这些指令执行系统、装置或设备而使用。就本说明书而言,“计算机可读介质”可以是任何可以包含、存储、通信、传播或传输程序以供指令执行系统、装置或设备或结合这些指令执行系统、装置或设备而使用的装置。The logic and/or steps represented in the flowchart or otherwise described herein, for example, can be considered as an ordered list of executable instructions for implementing logical functions, and can be embodied in any computer-readable medium for use by an instruction execution system, device or apparatus (such as a computer-based system, a system including a processor, or other system that can fetch instructions from an instruction execution system, device or apparatus and execute instructions), or in conjunction with such instruction execution systems, devices or apparatuses. For the purposes of this specification, "computer-readable medium" can be any device that can contain, store, communicate, propagate or transmit a program for use by an instruction execution system, device or apparatus, or in conjunction with such instruction execution systems, devices or apparatuses.
计算机可读介质的更具体的示例(非穷尽性列表)包括以下:具有一个或多个布线的电连接部(电子装置)、便携式计算机盘盒(磁装置)、随机存取存储器(RAM)、只读存储器(ROM)、可擦除可编辑只读存储器(EPROM或闪速存储器)、光纤装置以及便携式光盘只读存储器(CDROM)。另外,计算机可读介质甚至可以是可在其上打印所述程序的纸或其他合适的介质,因为可以例如通过对纸或其他介质进行光学扫描,接着进行编辑、解译或必要时以其他合适方式进行处理来以电子方式获得所述程序,然后将其存储在计算机存储器中。More specific examples of computer-readable media (a non-exhaustive list) include the following: an electrical connection with one or more wires (electronic device), a portable computer disk case (magnetic device), a random access memory (RAM), a read-only memory (ROM), an erasable and programmable read-only memory (EPROM or flash memory), an optical fiber device, and a portable compact disk read-only memory (CDROM). In addition, the computer-readable medium may even be a paper or other suitable medium on which the program is printed, since the program may be obtained electronically, for example, by optically scanning the paper or other medium, followed by editing, deciphering or, if necessary, processing in another suitable manner, and then stored in a computer memory.
应当理解,本发明的各部分可以用硬件、软件、固件或它们的组合来实现。在上述实施方式中,多个步骤或方法可以用存储在存储器中且由合适的指令执行系统执行的软件或固件来实现。例如,如果用硬件来实现,和在另一实施方式中一样,可用本领域公知的下列技术中的任一项或他们的组合来实现:具有用于对数据信号实现逻辑功能的逻辑门电路的离散逻辑电路,具有合适的组合逻辑门电路的专用集成电路,可编程门阵列(PGA),现场可编程门阵列(FPGA)等。It should be understood that the various parts of the present invention can be implemented by hardware, software, firmware or a combination thereof. In the above-mentioned embodiments, a plurality of steps or methods can be implemented by software or firmware stored in a memory and executed by a suitable instruction execution system. For example, if implemented by hardware, as in another embodiment, it can be implemented by any one of the following technologies known in the art or their combination: a discrete logic circuit having a logic gate circuit for implementing a logic function for a data signal, a dedicated integrated circuit having a suitable combination of logic gate circuits, a programmable gate array (PGA), a field programmable gate array (FPGA), etc.
在本说明书的描述中,参考术语“一个实施例”、“一些实施例”、“示例”、“具体示例”、或“一些示例”等的描述意指结合该实施例或示例描述的具体特征、结构、材料或者特点包含于本发明的至少一个实施例或示例中。在本说明书中,对上述术语的示意性表述不一定指的是相同的实施例或示例。而且,描述的具体特征、结构、材料或者特点可以在任何的一个或多个实施例或示例中以合适的方式结合。In the description of this specification, the description with reference to the terms "one embodiment", "some embodiments", "examples", "specific examples", or "some examples" means that the specific features, structures, materials or characteristics described in conjunction with the embodiment or example are included in at least one embodiment or example of the present invention. In this specification, the schematic representation of the above terms does not necessarily refer to the same embodiment or example. Moreover, the specific features, structures, materials or characteristics described may be combined in any one or more embodiments or examples in a suitable manner.
尽管已经示出和描述了本发明的实施例,本领域的普通技术人员可以理解:在不脱离本发明的原理和宗旨的情况下可以对这些实施例进行多种变化、修改、替换和变型,本发明的范围由权利要求及其等同物限定。Although the embodiments of the present invention have been shown and described, it will be appreciated by those skilled in the art that various changes, modifications, substitutions and variations may be made to the embodiments without departing from the principles and spirit of the present invention, and that the scope of the present invention is defined by the claims and their equivalents.
以上是对本发明的较佳实施进行了具体说明,但本发明并不限于所述实施例,熟悉本领域的技术人员在不违背本发明精神的前提下还可做出种种的等同变形或替换,这些等同的变形或替换均包含在本发明权利要求所限定的范围内。The above is a specific description of the preferred implementation of the present invention, but the present invention is not limited to the embodiments. Those skilled in the art may make various equivalent modifications or substitutions without violating the spirit of the present invention. These equivalent modifications or substitutions are all included in the scope defined by the claims of the present invention.
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