CN116862207A - Intelligent bill distribution system - Google Patents
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- CN116862207A CN116862207A CN202311131600.7A CN202311131600A CN116862207A CN 116862207 A CN116862207 A CN 116862207A CN 202311131600 A CN202311131600 A CN 202311131600A CN 116862207 A CN116862207 A CN 116862207A
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Abstract
The invention discloses an intelligent dispatch system, which comprises the following steps: step S1, judging a preset work order dispatch mode, and if the preset dispatch mode is uniform dispatch, entering step S2; if the channel assignment is preset, entering step S3; s4, order receiving and filtering; step S5, judging whether staff meeting the conditions exist after order receiving filtration; step S6, judging whether a standby employee exists; and S7, completing dispatch. By the form dispatching method, the work management efficiency of a mechanism administrator on the dispatching of the work forms is improved, and the quantity of the dispatching and receiving forms is rapidly increased, so that the work efficiency is improved, and the work cost is reduced; the rationality of work order dispatching work is improved, and the phenomenon of unreasonable dispatching caused by subjective judgment errors of an organization administrator is avoided; and the current order receiving task amount of the staff is judged in real time through the rule of the upper limit of the private library preset by the institution administrator, so that reasonable assignment basis is provided for order assignment.
Description
Technical Field
The invention belongs to the technical field of intelligent dispatch, and particularly relates to an intelligent dispatch system.
Background
When an internet service company organizes and distributes acquired client work orders according to the acquired client products of different channels, proper order receiving employees are often screened to distribute the orders according to factors such as the order receiving business capability of the organization administrator to the order receiving employees or the current order receiving state. When the number of the order receiving staff meeting the order receiving condition is large, one order receiving staff needs to be further selected preferentially for order receiving, and at this time, for different order receiving service scenes, an efficient order receiving system capable of providing a preset order receiving scheme for an organization administrator is needed, and the efficient order receiving system can be used for rapidly, timely and efficiently distributing work orders to the order receiving staff.
A typical case of dispatch through an internet platform is a travel service platform. However, the travel service platform mainly adopts a matching mode aiming at the service worksheets, and is mainly suitable for scenes with lower requirements on professional technology and less customization requirements, but is not suitable for scenes with high requirements on complexity, professional degree and response agility, such as client worksheet resources acquired from different products and different channels. Moreover, the trip service platform mainly plays a role of a third party intermediary platform, and is mainly used for providing an intermediary management platform for service demand parties and service providers, and the intermediary management platform does not meet the customized dispatch requirements of dispatching orders for different complex scenes.
In the prior art, for example, publication No.: the invention patent of CN 114693038A: the technical scheme recorded in the user order system and the user order method is that an initial grouping relation table and a standard grouping relation table are formed through an original list data table to complete order assignment, and the timeliness exists: most rely on the manual dispatch of the organization administrator, can't guarantee dispatch timeliness; irrational properties: by means of the platform, preset dispatch rules are fixed by the platform, and the mechanism manager is not supported to configure dispatch rules by the platform, so that dispatch is unreasonable and lacks intellectualization: for customer work orders of different products and different channels, a set of intelligent dispatching scheme cannot be provided due to real-time change of the states of the available personnel and the current number of the received orders of the receiving personnel, so that the problem of the non-intelligent dispatching is caused.
Disclosure of Invention
The invention aims to provide an intelligent dispatch system for solving the problem that in the prior art proposed in the background technology, the timeliness exists: most rely on the manual dispatch of the organization administrator, can't guarantee dispatch timeliness; irrational properties: by means of the platform, preset dispatch rules are fixed by the platform, and the mechanism manager is not supported to configure dispatch rules by the platform, so that dispatch is unreasonable and lacks intellectualization: for customer work orders of different products and different channels, a set of intelligent dispatching scheme cannot be provided due to real-time change of the states of the available personnel and the current number of the received orders of the receiving personnel, so that the problem of the non-intelligent dispatching is caused.
In order to solve the technical problems, the invention adopts the following technical scheme:
an intelligent dispatch system, comprising the following steps:
step S1, judging a preset work order dispatch mode, and if the preset dispatch mode is uniform dispatch, entering step S2; if the channel assignment is preset, entering step S3;
step S2, the unified dispatch flow includes:
step S201, judging a dispatch mode of the acquired product corresponding to the current work order, if a dispatch scheme is set, dispatching according to the set dispatch mode, and proceeding to step S4; if the dispatch mode is not set, dispatching the list through a unified dispatch scheme;
step S202, judging a unified allocation scheme preset by an organization administrator, and judging whether the unified allocation scheme is an average allocation, a capacity-based allocation or a non-automatic allocation;
if the institution sets a non-automatic dispatch scheme, dispatching the work order to a clue pool of an institution administrator;
if the average dispatch scheme is set by the organization administrator, querying all employees under the preset average dispatch, and entering step S4;
if the institution administrator sets the capacity-based assignment, querying all employees under the preset capacity-based assignment, excluding employees which have reached the preset upper limit of order receiving on the same day, and entering step S4;
step S3, the channel assignment flow comprises:
step S301, judging channel assignment preset by an organization administrator, and judging whether the channel assignment is a designated department, a designated employee or not;
if the institution sets a non-automatic dispatch scheme, dispatching the work order to a clue pool of an institution manager, and ending the dispatch;
if the distribution mode is the designated department, inquiring all the order receiving staff under the designated department, and entering step S4;
if the distribution mode is the designated employee, the step S4 is entered;
s4, order receiving and filtering;
step S5, judging whether staff meeting the conditions exist after order receiving filtration, if so, matching the longest-time non-order-dispatching staff, and order-dispatching to an order receiving staff client pool; if not, proceeding to the next step;
step S6, judging whether a standby employee exists, if so, distributing the work order to a standby employee client pool, and if not, distributing the work order to an organization administrator client pool;
and S7, completing dispatch.
According to the above technical solution, in step S2, the set dispatch mode includes a designated department dispatch or a designated employee dispatch;
if the distribution mode of the current customer obtaining product is a designated department, inquiring all the bill receiving staff under the designated department in real time, firstly removing the staff in the current unopened bill receiving state, removing the staff which reach the upper limit of the private library, and the rest staff meeting the bill receiving condition;
if the distribution mode of the current customer obtaining product is the designated employee, firstly excluding the employee in the current unopened order receiving state, and excluding the employee which has reached the upper limit of the private library, and the rest is the employee meeting the order receiving condition.
According to the above technical solution, in step S4, the order filtering includes whether the employee opens the order receiving status and whether the employee has reached the upper limit of the private repository currently.
According to the above technical solution, in step S5, the specific steps of dispatching are as follows: judging the last order receiving time of all order receiving employees in real time, arranging according to the last order receiving time in reverse order, screening out the employees which do not receive the order for the longest time, dispatching the orders, and dispatching the orders to an order receiving employee client pool.
According to the technical scheme, the upper limit of the private library is the upper limit of the number of clients which can be followed in real time by the order receiving staff set by the organization administrator, and when the upper limit of the number of clients which are used as the attributing persons by the order receiving staff is larger than or equal to the number set by the upper limit of the private library, the order receiving of the staff is limited.
Compared with the prior art, the invention has the following beneficial effects:
by the form dispatching method, the work management efficiency of a mechanism administrator on the dispatching of the work forms is improved, and the quantity of the dispatching and receiving forms is rapidly increased, so that the work efficiency is improved, and the work cost is reduced; the rationality of work order dispatching work is improved, and the phenomenon of unreasonable dispatching caused by subjective judgment errors of an organization administrator is avoided; the intelligent scene of the dispatch work is improved, different dispatch schemes are preset by the supporting mechanism, the customized requirements of the clients are met, and the use experience of the users is improved; the enthusiasm of staff is improved, the current order receiving task quantity of staff is judged in real time through the rule of the upper limit of the private base preset by the organization administrator, reasonable allocation basis is provided for order receiving staff, and the work enthusiasm of the order receiving staff is improved.
Drawings
FIG. 1 is a flow chart of a dispatch system of the present invention;
FIG. 2 is a flow chart of a unified dispatch system of the present invention;
FIG. 3 is a flow chart of a channel assignment system of the present invention.
Detailed Description
The following description of the embodiments of the present invention will be made clearly and completely with reference to the accompanying drawings, in which it is apparent that the embodiments described are only some embodiments of the present invention, but not all embodiments. All other embodiments, which can be made by those skilled in the art based on the embodiments of the invention without making any inventive effort, are intended to be within the scope of the invention.
Example 1
As shown in fig. 1, an intelligent dispatch system includes the following steps:
step S1, judging a preset work order dispatch mode, and if the preset dispatch mode is uniform dispatch, entering step S2; if the channel assignment is preset, entering step S3;
as shown in fig. 2, in step S2, the unified dispatch flow includes:
step S201, judging a dispatch mode of the acquired product corresponding to the current work order, if a dispatch scheme is set, dispatching according to the set dispatch mode, and proceeding to step S4; if the dispatch mode is not set, dispatching the list through a unified dispatch scheme;
step S202, judging a unified allocation scheme preset by an organization administrator, and judging whether the unified allocation scheme is an average allocation, a capacity-based allocation or a non-automatic allocation;
if the institution sets a non-automatic dispatch scheme, dispatching the work order to a clue pool of an institution administrator;
if the average dispatch scheme is set by the organization administrator, querying all employees under the preset average dispatch, and entering step S4;
if the institution administrator sets the capacity-based assignment, querying all employees under the preset capacity-based assignment, excluding employees which have reached the preset upper limit of order receiving on the same day, and entering step S4;
as shown in fig. 3, step S3 includes:
step S301, judging the channel assignment preset by the organization administrator, judging whether the channel assignment is a designated department, a designated employee or not,
if the institution sets a non-automatic dispatch scheme, dispatching the work order to a clue pool of an institution manager, and ending the dispatch;
if the distribution mode is the designated department, inquiring all the order receiving staff under the designated department, and entering step S4;
if the distribution mode is the designated employee, the step S4 is entered;
s4, order receiving and filtering;
step S5, judging whether staff meeting the conditions exist after order receiving filtration, if so, matching the longest-time non-order-dispatching staff, and order-dispatching to an order receiving staff client pool; if not, proceeding to the next step;
step S6, judging whether a standby employee exists, if so, distributing the work order to a standby employee client pool, and if not, distributing the work order to an organization administrator client pool;
and S7, completing dispatch.
By the form dispatching method, the work management efficiency of a mechanism administrator on the dispatching of the work forms is improved, and the quantity of the dispatching and receiving forms is rapidly increased, so that the work efficiency is improved, and the work cost is reduced; the rationality of work order dispatching work is improved, and the phenomenon of unreasonable dispatching caused by subjective judgment errors of an organization administrator is avoided; the intelligent scene of the dispatch work is improved, different dispatch schemes are preset by the supporting mechanism, the customized requirements of the clients are met, and the use experience of the users is improved; the enthusiasm of staff is improved, the current order receiving task quantity of staff is judged in real time through the rule of the upper limit of the private base preset by the organization administrator, reasonable allocation basis is provided for order receiving staff, and the work enthusiasm of the order receiving staff is improved.
Example two
In step S2, the dispatch mode set includes a designated department dispatch or a designated employee dispatch;
if the distribution mode of the current customer obtaining product is a designated department, inquiring all the bill receiving staff under the designated department in real time, firstly removing the staff in the current unopened bill receiving state, removing the staff which reach the upper limit of the private library, and the rest staff meeting the bill receiving condition;
if the distribution mode of the current customer obtaining product is the designated employee, firstly excluding the employee in the current unopened order receiving state, and excluding the employee which has reached the upper limit of the private library, and the rest is the employee meeting the order receiving condition.
In step S4, the order filtering includes whether the employee opens the order status and whether the employee has reached the upper limit of the private library.
In step S5, the specific steps of dispatching are as follows: judging the last order receiving time of all order receiving employees in real time, arranging according to the last order receiving time in reverse order, screening out the employees which do not receive the order for the longest time, dispatching the orders, and dispatching the orders to an order receiving employee client pool.
The upper limit of the private library is the upper limit of the number of clients which can be followed in real time by the order receiving staff set by the organization administrator, and when the upper limit of the number of clients which are used as attributing persons by the order receiving staff is larger than or equal to the number set by the upper limit of the private library, the order receiving of the staff is limited.
Further, the unified allocation in step S1 refers to an allocation scheme preset by the system for clients from different channels, and the allocation scheme according to channels refers to that clients execute allocation according to the scheme configured by channels.
Further, in the distribution manner according to the setting in step S201, the distribution by department means that the work order is distributed to the order receiving staff under the designated department, and the distribution by staff means that the work order is distributed to the designated order receiving staff.
Further, the order receiving state refers to real-time identification of the receiving work order when the employee opens or closes, and when the order receiving state of the employee is closed, the employee is restricted from order receiving.
Further, non-automatic dispatch refers to the work order not being dispatched to a specific order taker, but rather entering into a thread pool of system settings.
Further, the average assignment refers to that the system sequentially and evenly distributes the worksheets to the order receiving staff according to an assignment rule preset by an organization administrator.
Further, the capacity-based assignment refers to that the system circularly assigns the work order to the order receiving staff according to the order receiving priority and the order receiving upper limit of the order receiving staff according to an assignment rule preset by an organization administrator.
Further, the upper limit of the order receiving on the day refers to the upper limit of the number of the acceptable system dispatch on the day of the order receiving staff, and when the order receiving staff reaches the upper limit on the day of the order receiving, the order receiving staff is limited.
Further, the order receiving time refers to the time when the order receiving staff accepts the dispatch of the work order.
Further, in step S8, when the system distributes the work order, the system automatically distributes the work order to the backup staff when the work order is not matched with the order taker who satisfies the distribution condition.
The clue pool in the invention refers to: and (3) uniformly arranging sales leads obtained from various channels, improving the working efficiency of sales personnel, and rationalizing and standardizing management leads.
Example III
The invention is characterized in that:
step 1: judging a work order distribution mode preset by an organization administrator, if a unified distribution scheme is preset, entering a step 2, and if a channel distribution scheme is preset, entering a step 5;
step 2: judging a distribution mode of the setting of a customer obtaining product (a product of a customer work order is obtained by an organization) corresponding to the current work order, if a distribution scheme (a division distribution or an employee distribution) is set for the product, entering a step 3, otherwise, distributing the product through a unified distribution scheme preset by an organization administrator (the customer work orders from different channels all follow a distribution scheme preset by a system);
step 3: if the distribution mode of the current customer obtaining product setting is a designated department, inquiring all the bill receiving staff under the designated department in real time, firstly removing staff in a current unopened bill receiving state, removing staff which reach the upper limit of a private library, and then leaving staff meeting the bill receiving condition, and entering a step 6; if the distribution mode of the current customer obtaining product setting is the designated employee, firstly excluding the employee in the current unopened order receiving state, and excluding the employee which has reached the upper limit of the private warehouse (the upper limit of the number of customers which can be followed in real time by the order receiving employee set by the organization administrator), and then leaving the employee meeting the order receiving condition, and entering the step 6;
step 4: judging a unified dispatch scheme preset by an organization administrator, if the organization sets a non-automatic dispatch scheme, dispatching the work order to a clue pool of the organization administrator (a clue pool of a manual dispatch order by a standby organization administrator); if the average allocation scheme is set by the organization administrator, querying all employees under the preset average allocation, excluding the employees in the current unopened order receiving state, and excluding the employees which have reached the upper limit of the private library, and then leaving the employees meeting the order receiving condition, and entering the step 6; if the institution manager sets the capacity-based assignment, querying all employees under the preset capacity-based assignment, excluding the employees which have reached the preset upper limit of the order, excluding the employees in the state of not opening the order at present, excluding the employees which have reached the upper limit of the private warehouse at present, and leaving the employees meeting the order-receiving condition, and entering step 6;
step 5: judging a channel allocation scheme preset by an organization administrator, matching allocation scheme configuration corresponding to the current channel, and if the organization administrator sets that the allocation is not automatic, allocating clients to a clue pool of the organization administrator; if the distribution mode set by the mechanism is a designated department, inquiring all the order receiving staff under the designated department in real time, excluding staff currently reaching the upper limit of the private library, and then leaving staff meeting the order receiving condition, and entering a step 6; if the distribution mode set by the organization administrator is the designated employee, excluding the employee currently reaching the upper limit of the private library, and then leaving the employee meeting the order receiving condition, and entering the step 6;
step 6: judging the number of staff meeting the order receiving condition, if staff meeting the order receiving condition exists, entering a step 7, otherwise, entering a step 8;
step 7: judging the last order receiving time of all order receiving staff in real time, arranging according to the last order receiving time in reverse order, screening out staff which do not receive orders for the longest time, dispatching the order, and dispatching to an order receiving staff client pool;
step 8: and judging the standby order receiving staff preset by the organization administrator, if the standby order receiving staff is preset, distributing the work order to a standby staff client pool, and otherwise, distributing the work order to the organization administrator client pool.
It is noted that relational terms such as first and second, and the like are used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Moreover, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus.
Finally, it should be noted that: the foregoing description is only a preferred embodiment of the present invention, and the present invention is not limited thereto, but it is to be understood that modifications and equivalents of some of the technical features described in the foregoing embodiments may be made by those skilled in the art, although the present invention has been described in detail with reference to the foregoing embodiments. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present invention should be included in the protection scope of the present invention.
Claims (5)
1. An intelligent dispatch system is characterized in that: the method comprises the following steps:
step S1, judging a preset work order dispatch mode, and if the preset dispatch mode is uniform dispatch, entering step S2; if the channel assignment is preset, entering step S3;
step S2, the unified dispatch flow includes:
step S201, judging a dispatch mode of the acquired product corresponding to the current work order, if a dispatch scheme is set, dispatching according to the set dispatch mode, and proceeding to step S4; if the dispatch mode is not set, dispatching the list through a unified dispatch scheme;
step S202, judging a unified allocation scheme preset by an organization administrator, and judging whether the unified allocation scheme is an average allocation, a capacity-based allocation or a non-automatic allocation;
if the institution sets a non-automatic dispatch scheme, dispatching the work order to a clue pool of an institution administrator;
if the average dispatch scheme is set by the organization administrator, querying all employees under the preset average dispatch, and entering step S4;
if the institution administrator sets the capacity-based assignment, querying all employees under the preset capacity-based assignment, excluding employees which have reached the preset upper limit of order receiving on the same day, and entering step S4;
step S3, the channel assignment flow comprises:
step S301, judging channel assignment preset by an organization administrator, and judging whether the channel assignment is a designated department, a designated employee or not;
if the institution sets a non-automatic dispatch scheme, dispatching the work order to a clue pool of an institution manager, and ending the dispatch;
if the distribution mode is the designated department, inquiring all the order receiving staff under the designated department, and entering step S4;
if the distribution mode is the designated employee, the step S4 is entered;
s4, order receiving and filtering;
step S5, judging whether staff meeting the conditions exist after order receiving filtration, if so, matching the longest-time non-order-dispatching staff, and order-dispatching to an order receiving staff client pool; if not, proceeding to the next step;
step S6, judging whether a standby employee exists, if so, distributing the work order to a standby employee client pool, and if not, distributing the work order to an organization administrator client pool;
and S7, completing dispatch.
2. The intelligent dispatch system of claim 1, wherein: in step S2, the dispatch mode set includes a designated department dispatch or a designated employee dispatch;
if the distribution mode of the current customer obtaining product is a designated department, inquiring all the bill receiving staff under the designated department in real time, firstly removing the staff in the current unopened bill receiving state, removing the staff which reach the upper limit of the private library, and the rest staff meeting the bill receiving condition;
if the distribution mode of the current customer obtaining product is the designated employee, firstly excluding the employee in the current unopened order receiving state, and excluding the employee which has reached the upper limit of the private library, and the rest is the employee meeting the order receiving condition.
3. The intelligent dispatch system of claim 1, wherein: in step S4, the order filtering includes whether the employee opens the order status and whether the employee has reached the upper limit of the private library.
4. The intelligent dispatch system of claim 1, wherein: in step S5, the specific steps of dispatching are as follows: judging the last order receiving time of all order receiving employees in real time, arranging according to the last order receiving time in reverse order, screening out the employees which do not receive the order for the longest time, dispatching the orders, and dispatching the orders to an order receiving employee client pool.
5. An intelligent dispatch system according to claim 2 or 3, wherein: the upper limit of the private library is the upper limit of the number of clients which can be followed in real time by the order receiving staff set by the organization administrator, and when the upper limit of the number of clients which are used as attributing persons by the order receiving staff is larger than or equal to the number set by the upper limit of the private library, the order receiving of the staff is limited.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202311131600.7A CN116862207A (en) | 2023-09-04 | 2023-09-04 | Intelligent bill distribution system |
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| Application Number | Priority Date | Filing Date | Title |
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| CN202311131600.7A CN116862207A (en) | 2023-09-04 | 2023-09-04 | Intelligent bill distribution system |
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| CN108335068A (en) * | 2018-01-18 | 2018-07-27 | 浙江义乌购电子商务有限公司 | Auto form delivering method |
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