CN117831734A - Medical equipment maintenance method, device, medium and computing equipment - Google Patents
Medical equipment maintenance method, device, medium and computing equipment Download PDFInfo
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Abstract
The application discloses a medical equipment maintenance method, a device, a medium and a computing equipment, wherein the method comprises the following steps: acquiring a repair video shot by an application program of the mobile terminal in a repair mode; generating a fault maintenance table of equipment to be maintained based on the image information and the voice information of the report video; generating a remote maintenance scheme based on the fault maintenance table and a preset fault maintenance database, and sending the remote maintenance scheme to a repairman; acquiring feedback information of a repairman on a remote maintenance scheme; if the feedback information indicates that the repairman cannot repair the equipment to be repaired based on the remote repair scheme, a repair list is generated; and sending the maintenance bill to the work bill platform, so that the work bill platform is matched with a maintenance engineer to maintain the equipment to be maintained. The technical problems of high maintenance and communication cost and poor service timeliness of medical equipment are solved.
Description
Technical Field
The present application relates to the field of equipment maintenance, and in particular, to a medical equipment maintenance method, apparatus, medium, and computing device.
Background
In the traditional mode, after the medical staff in the hospital finds that the equipment fails, the medical staff in the hospital informs the equipment maintenance related management department of the hospital, namely the equipment department, through telephone, on-the-surface conversation or communication tools such as WeChat, short message and the like, the equipment department contacts a maintenance engineer to the site for processing, after the maintenance engineer arrives at the site, whether the equipment is in the effective warranty period of a manufacturer or not is determined according to an equipment information card hung on the equipment or other paper record documents, if the equipment is maintained in the effective warranty period, the manufacturer needs to repair by itself or find the repair company for repair if the effective warranty period is exceeded, and paper documents are used for recording maintenance information after the repair is completed, if the current maintenance engineer cannot complete the repair, the maintenance engineer needs to walk the above process again when the next maintenance engineer needs to conduct the repair, so that the equipment maintenance communication cost is higher and the service timeliness is poor.
Disclosure of Invention
The main purpose of the application is to provide a medical equipment maintenance method, a device, a medium and a computing device, and aims to solve the technical problems of high maintenance communication cost and poor service timeliness of the medical equipment.
To achieve the above object, the present application provides a method for repairing a medical device, the method comprising: acquiring a repair video shot by an application program of a mobile terminal in a repair mode, wherein the repair video comprises image information of equipment to be repaired and description voice information of a repair person on fault phenomena of the equipment to be repaired; performing text extraction on the image information of the repair video to obtain the equipment brand, equipment name, model and serial number of the equipment to be repaired; extracting keywords from the description voice information of the repair video to obtain the key semantics of the fault phenomenon of the equipment to be repaired; generating a fault maintenance table of the equipment to be maintained based on the equipment brand, equipment name, model number and serial number of the equipment to be maintained and key semantics of the fault phenomenon of the equipment to be maintained; generating a remote maintenance scheme based on the fault maintenance table and a preset fault maintenance database, and sending the remote maintenance scheme to a repairman; acquiring feedback information of a repairman for the remote maintenance scheme; if the feedback information indicates that the repairman cannot repair the equipment to be repaired based on the remote repair scheme, a repair list is generated; and sending the maintenance bill to a work bill platform to instruct the work bill platform to be matched with a maintenance engineer to maintain the equipment to be maintained.
Optionally, the text extraction is performed on the image information of the repair video to obtain an equipment brand, an equipment name, a model and a serial number of the equipment to be repaired, including: extracting and storing the image frames of the video to be submitted as a picture format so as to generate the image information; preprocessing the image information to obtain a preprocessed image; image segmentation is carried out on the preprocessed image based on a pre-established selection frame, so that a target image is obtained; extracting features of the target image to generate a first editable text; the first editable text is fed back to the mobile terminal, so that a user interface of an application program of the mobile terminal displays the first editable text; and acquiring the checking and editing information of the repairman for the first editable text, and obtaining the equipment brand, equipment name, model and serial number of the maintenance equipment.
Optionally, extracting the keyword from the description voice information of the repair video to obtain the key semantic of the fault phenomenon of the device to be repaired, including: extracting voice information in the repair video and storing the voice information as an audio file; preprocessing the audio file to obtain a target audio file; extracting features of the target audio file to generate a second editable text; feeding back the second editable text to the mobile terminal so as to enable a user interface of an application program of the mobile terminal to display the second editable text; and acquiring the correction and editing information of the repairman for the second editable text, and obtaining the key semantics of the fault phenomenon of the equipment to be maintained.
Optionally, the obtaining feedback information of the repair reporter for the remote repair scheme includes: acquiring first feedback information input by a repairman on a user interface of an application program of the mobile terminal; if the first feedback information is that the problem is solved, marking the fault phenomenon of the equipment to be maintained, and generating a remote maintenance record; if the first feedback information is "the problem cannot be solved", it is determined that the repairman cannot repair the equipment to be repaired based on the remote repair scheme.
Optionally, the method further comprises: under the condition that the application program of the mobile terminal is not responded within a preset time period, a fault instruction manual is sent to a repairing person through the mobile terminal, so that the repairing person repairs the equipment to be repaired according to the fault instruction manual; wherein the fault instruction manual is a remote maintenance proposal summary generated based on the remote maintenance record of fault phenomena containing marks.
Optionally, after the sending the maintenance order to the work order platform to instruct the work order platform to match with a maintenance engineer to repair the equipment to be repaired, the method further includes: acquiring second feedback information input by a repair person or a maintenance engineer on a user interface of an application program of the mobile terminal; if the second feedback information is that the problem is solved, generating a field maintenance record, and storing the field maintenance record into the preset fault maintenance database; if the second feedback information is "the problem cannot be solved", marking the fault maintenance table of the equipment to be maintained as unresolved, and sending the fault maintenance table of the equipment to be maintained to a manufacturer of the equipment to be maintained.
Optionally, the method further comprises: performing feature extraction on the generated fault maintenance table of the equipment to be maintained; when the fault maintenance table of the equipment to be maintained contains target characteristics, the fault maintenance table of the equipment to be maintained is sent to a manufacturer of the equipment to be maintained; wherein the target feature is a high frequency fault keyword generated based on a fault maintenance table marked with the equipment to be maintained unresolved.
In addition, to achieve the above object, the present application also provides a medical equipment maintenance apparatus including: the system comprises a first acquisition module, a second acquisition module and a display module, wherein the first acquisition module is used for acquiring a repair video shot by an application program of a mobile terminal in a repair mode, and the repair video comprises image information of equipment to be repaired and description voice information of a repair person on the fault phenomenon of the equipment to be repaired; the first extraction module is used for extracting characters from the image information of the repair video to obtain the equipment brand, equipment name, model and serial number of the equipment to be repaired; the second extraction module is used for extracting keywords from the description voice information of the repair video to obtain the key semantics of the fault phenomenon of the equipment to be repaired; the first generation module is used for generating a fault maintenance table of the equipment to be maintained based on the equipment brand, equipment name, model number and serial number of the equipment to be maintained and the key semantics of the fault phenomenon of the equipment to be maintained; the second generation module is used for generating a remote maintenance scheme based on the fault maintenance table and a preset fault maintenance database and sending the remote maintenance scheme to a repairman; the second acquisition module is used for acquiring feedback information of the repairman on the remote maintenance scheme; the third generation module is used for generating a maintenance list if the feedback information indicates that the repairman cannot maintain the equipment to be maintained based on the remote maintenance scheme; and the sending module is used for sending the maintenance bill to the work bill platform, so that the work bill platform is matched with a maintenance engineer to maintain the equipment to be maintained.
Furthermore, the application provides a computer readable storage medium comprising instructions which, when run on a computer, cause the computer to perform the method of any of the first aspects.
In addition, the present application also provides a computing device, including: at least one processor, memory, and input output unit; wherein the memory is for storing a computer program and the processor is for invoking the computer program stored in the memory to perform the method of any of the first aspects.
According to the medical equipment maintenance method, the device, the medium and the computing equipment, on one hand, the fault maintenance table of the equipment to be maintained is generated by processing the maintenance report video, and a maintenance report is not required to be filled by a maintenance report person, so that the workload of the maintenance report person is reduced, and the maintenance report efficiency is improved to a certain extent; on the other hand, the remote maintenance scheme is generated by comparing and analyzing the fault maintenance table of the equipment to be maintained with the preset fault maintenance database, and the remote maintenance scheme is sent to the maintenance report, so that the maintenance report maintains the equipment to be maintained according to the remote maintenance scheme, the maintenance efficiency can be effectively improved, and the maintenance cost is reduced; on the other hand, when the repairman cannot repair the equipment to be repaired based on the remote repair scheme, a repair list is generated, the repair list is sent to the work order platform, the work order platform is automatically matched with a proper repair engineer for repair, the repair flow is simplified, and further the repair efficiency is improved.
Drawings
FIG. 1 is a flow chart of a method for repairing medical equipment according to an embodiment of the present application;
FIG. 2 is a schematic functional block diagram of a medical device maintenance apparatus according to an embodiment of the present disclosure;
FIG. 3 is a schematic structural diagram of a medium according to an embodiment of the present disclosure;
fig. 4 is a schematic structural diagram of a computing device according to an embodiment of the present application.
The realization, functional characteristics and advantages of the present application will be further described with reference to the embodiments, referring to the attached drawings.
Detailed Description
It should be understood that the specific embodiments described herein are for purposes of illustration only and are not intended to limit the present application. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the disclosure to those skilled in the art.
Those skilled in the art will appreciate that embodiments of the present application may be implemented as a system, apparatus, device, method, or computer program product. Thus, the present application may be embodied in the form of: complete hardware, complete software (including firmware, resident software, micro-code, etc.), or a combination of hardware and software.
In the traditional mode, after the medical staff in the hospital finds that the equipment fails, the medical staff in the hospital informs the equipment maintenance related management department of the hospital, namely the equipment department, through telephone, on-the-surface conversation or communication tools such as WeChat, short message and the like, the equipment department contacts a maintenance engineer to the site for processing, after the maintenance engineer arrives at the site, whether the equipment is in the effective warranty period of a manufacturer or not is determined according to an equipment information card hung on the equipment or other paper record documents, if the equipment is maintained in the effective warranty period, the manufacturer needs to repair by itself or find the repair company for repair if the effective warranty period is exceeded, and paper documents are used for recording maintenance information after the repair is completed, if the current maintenance engineer cannot complete the repair, the maintenance engineer needs to walk the above process again when the next maintenance engineer needs to conduct the repair, so that the equipment maintenance communication cost is higher and the service timeliness is poor.
The main solutions of the embodiments of the present application are: acquiring a repair video shot by an application program of the mobile terminal in a repair mode, wherein the repair video comprises image information of equipment to be repaired and description voice information of fault phenomena of the equipment to be repaired by a repair person; extracting characters from the image information of the repair video to obtain the equipment brand, equipment name, model and serial number of the equipment to be repaired; extracting keywords from the descriptive voice information of the repair video to obtain the key semantics of the fault phenomenon of the equipment to be repaired; generating a fault maintenance table of the equipment to be maintained based on the equipment brand, equipment name, model number and serial number of the equipment to be maintained and the key semantics of the fault phenomenon of the equipment to be maintained; generating a remote maintenance scheme based on the fault maintenance table and a preset fault maintenance database, and sending the remote maintenance scheme to a repairman; acquiring feedback information of a repairman on a remote maintenance scheme; if the feedback information indicates that the repairman cannot repair the equipment to be repaired based on the remote repair scheme, a repair list is generated; and sending the maintenance bill to the work bill platform to instruct the work bill platform to match with a maintenance engineer to maintain the equipment to be maintained.
The method and the device for repairing the equipment have the advantages that the fault repair table of the equipment to be repaired is generated through processing of the repair video, a repair person is not required to fill in the complex repair table, the workload of the repair person is reduced, and the repair efficiency is improved to a certain extent; the remote maintenance scheme is generated by comparing and analyzing the fault maintenance table of the equipment to be maintained with the preset fault maintenance database, and the remote maintenance scheme is sent to the maintenance report, so that the maintenance report maintains the equipment to be maintained according to the remote maintenance scheme, the maintenance efficiency can be effectively improved, and the maintenance cost can be reduced; when the repair staff cannot repair the equipment to be repaired based on the remote repair scheme, the repair list is generated and the repair list is sent to the work order platform, so that the work order platform is automatically matched with a proper repair engineer to repair the equipment to be repaired, the purpose of simplifying the repair procedure is achieved, and the repair efficiency of the repair work order is improved.
It should be noted that any number of elements in the figures are for illustration and not limitation, and that any naming is used for distinction only and not for limitation.
The principles and spirit of the present application are explained in detail below with reference to several representative embodiments thereof.
Referring to fig. 1, a method for repairing a medical device according to an embodiment of the present application includes:
step S110, acquiring a repair video shot by an application program of the mobile terminal in a repair mode.
In an example embodiment, the repair video includes image information of the device to be repaired and descriptive voice information of a failure phenomenon of the device to be repaired by the repair person.
The repair video is generated by switching an application program of the mobile terminal from a conventional mode to a repair mode in response to a repair instruction input by a user interface, and controlling a camera of the mobile terminal to be started and reminding a repair person to shoot equipment to be repaired by using the camera of the mobile terminal in response to a start instruction input by the user interface in the repair mode; after shooting is completed, the application program of the mobile terminal compresses the shot video to form a repair video, and uploads the repair video to the background server.
The application program of the mobile terminal is a mobile application program provided by an enterprise, and the user interface of the mobile application program can provide various user operations for a repairman, such as providing a use course of the device, various parameter descriptions of the device and remote technical support of the device in a conventional mode; and providing a repair flow description in the repair mode, reminding a repair person to shoot a repair video according to the repair flow description and uploading the repair video to a background server.
Step S120, extracting characters from the image information of the repair video to obtain the equipment brand, equipment name, model and serial number of the equipment to be repaired;
in an embodiment, the step S120 may include: extracting and storing the image frames of the video to be submitted as a picture format to generate image information; preprocessing the image information to obtain a preprocessed image; image segmentation is carried out on the preprocessed image based on a pre-established selection frame, so that a target image is obtained; extracting features of the target image to generate a first editable text; the first editable text is fed back to the mobile terminal, so that a user interface of an application program of the mobile terminal displays the first editable text; and acquiring the checking and editing information of the repairman for the first editable text, and obtaining the equipment brand, equipment name, model and serial number of the maintenance equipment.
As can be appreciated, each frame of image in the video is extracted by OCR (Optical Character Recognition ) and saved as a picture format, such as JPG or PNG; then, preprocessing each frame of image information, for example, performing geometric adjustment, color correction and the like on the image information, then, identifying the preprocessed image obtained after preprocessing, specifically, dividing the preprocessed image by using a selection frame of a pre-trained processing model, mainly intercepting an image with a device nameplate to generate a target image, and then, extracting features of the intercepted target image by using the pre-trained processing model, for example: device brand, device name, model, serial number, etc. of the device; and then, generating a first editable text based on the extracted features, feeding the generated first editable text back to an application program of the mobile terminal, and displaying the first editable text by the application program through a user interface of the application program of the mobile terminal. And the repairman checks and edits the first editable text on the mobile terminal to confirm that the equipment brand, the equipment name, the model and the serial number of the equipment to be maintained in the first editable text are correct, and then generates the equipment brand, the equipment name, the model and the serial number of the equipment to be maintained according to the check and edit information of the repairman.
And step S130, extracting keywords from the description voice information of the repair video to obtain the key semantics of the fault phenomenon of the equipment to be repaired.
In an example embodiment, keywords, such as: "unresponsive", "black screen", "stuck", etc. The key semantics of the fault phenomenon of the equipment to be maintained can be "no response of the equipment to be maintained", "black screen of the equipment to be maintained", "stuck equipment to be maintained", etc.
In an embodiment, the step S130 may include: extracting voice information in the video and storing the voice information as an audio file; preprocessing an audio file to obtain a target audio file; extracting features of the target audio file to generate a second editable text; feeding back the second editable text to the mobile terminal so that a user interface of an application program of the mobile terminal displays the second editable text; and acquiring the correction and editing information of the repairman on the second editable text, and obtaining the key semantics of the fault phenomenon of the equipment to be maintained.
In an example embodiment, audio processing software is used to extract the voice information in the video for repair and save it in an audio format, such as MP3 or WAV. The audio file is then preprocessed, for example, by denoising, normalizing (e.g., normalizing), framing, etc. the audio file. And then, extracting features of the target audio file by using a pre-trained processing model, for example, removing the word for removing the language, forming key semantics of the audio file, converting the key semantics of the audio file into a second editable text, feeding the second editable text back to an application program of the mobile terminal, and displaying the second editable text by the application program of the mobile terminal through a user interface. And the repairman checks and edits the second editable text to confirm that the described fault phenomenon of the equipment to be maintained is correct, and then, key semantics of the fault phenomenon of the equipment to be maintained are generated according to the check and edit information of the repairman.
The processing models in step S120 and step S130 are deep learning models, such as Convolutional Neural Network (CNN) models. The deep learning model can be trained by using the collected audio information of the repairman, the feedback information of the repairman or the maintenance engineer and the like, and self learning is completed. The Convolutional Neural Network (CNN) model is used for effectively improving the identification rate of the brand, the name, the model and the serial number of the equipment to be maintained in the video for reporting the image information in the video for repairing; the voice information is processed through the Convolutional Neural Network (CNN) model, so that the key semantics of the fault phenomenon of the equipment to be maintained described by the repair reporting person can be effectively extracted, the accuracy of the generated remote maintenance scheme is ensured, and the success rate of remote maintenance of the repair reporting person is further ensured to a certain extent. And, in other embodiments, the language-gas aid words may be removed based on the LLM large language model in step S130 to form key semantics of the audio file.
Step S140, generating a fault maintenance table of the device to be maintained based on the device brand, the device name, the model number, the serial number and the key semantics of the fault phenomenon of the device to be maintained.
In an example embodiment, the fault maintenance table may include a device brand, a device name, a model number, a serial number, key semantics of a fault phenomenon of the device to be maintained, and a maintenance scheme corresponding thereto.
It should be noted that if the repairman cannot clearly and accurately express the fault phenomenon of the to-be-maintained device due to personal factors such as dialect, the background server cannot extract the key semantics, and at this time, the data retrieval and learning capability of the AIGC (Artificial Intelligence Generated Content) artificial intelligence technology can be adopted, the fault phenomenon of the to-be-maintained device with the highest frequency is matched in a pre-established database according to the device brand, the device name, the model and/or the serial number of the to-be-maintained device, and the fault maintenance table of the to-be-maintained device is generated according to the key semantics of the fault phenomenon of the to-be-maintained device with the highest frequency.
And step S150, generating a remote maintenance scheme based on the fault maintenance table and a preset fault maintenance database, and sending the remote maintenance scheme to a repairman.
In an example embodiment, a background server generates a fault maintenance table of a device to be maintained according to a device brand, a device name, a model number and key semantics of a fault phenomenon of the device to be maintained and a serial number of the device to be maintained, then compares the key semantics of the device brand, the device name, the model number and the serial number of the device to be maintained and the fault phenomenon of the device to be maintained with remote maintenance records stored in a preset fault maintenance database, determines that the fault of the device to be maintained can be maintained remotely, then generates a remote maintenance scheme by taking the remote maintenance records stored in the preset fault maintenance database as references, and finally sends the remote maintenance scheme to an application program of a mobile terminal, and the application program of the mobile terminal prompts a maintenance report to check.
It should be noted that, the remote maintenance scheme is affected by a plurality of uncontrollable factors such as personal knowledge storage, manual capability, external objective factors, etc. of the repairing person, sometimes the fault problem of the equipment to be repaired cannot be solved effectively, and whether the repairing person solves the fault problem of the equipment to be repaired needs to be revisited, so after step S150, the method further includes step S160 of obtaining feedback information of the repairing person for the remote maintenance scheme.
In a specific embodiment, obtaining feedback information of the repair reporter for the remote repair scheme includes: acquiring first feedback information input by a repairman on a user interface of an application program of the mobile terminal; if the first feedback information is that the problem is solved, marking the fault phenomenon of the equipment to be maintained, and generating a remote maintenance record; if the first feedback information is "the problem cannot be solved", it is determined that the repairman cannot repair the equipment to be repaired based on the remote repair scheme.
In an example embodiment, the remote maintenance record includes a device model number, a fault type, and user behavior.
It should be noted that, when the first feedback information is "problem solved", the background server may pop up several problems on the user interface of the application program of the mobile terminal, so as to ask the user how to effectively solve the failure of the device to be repaired according to the remote maintenance scheme in the form of a selection question, and what places the remote maintenance scheme may need to be improved.
Step S170, if the feedback information indicates that the repairman cannot repair the equipment to be repaired based on the remote repair scheme, a repair list is generated.
In an example embodiment, the background server generates a maintenance list when receiving a 'problem' fed back by a repairman through an application program of the mobile terminal. The maintenance list comprises the model number of the equipment to be maintained, fault description, the name of the prejudged replacement part, the model number of the prejudged replacement part, a tool list, a cost list and the latest feedback time.
It should be noted that, in the application embodiment, AIGC (Artificial Intelligence Generated Content) artificial intelligence techniques may be used to generate a fault maintenance table for the device to be maintained, generate a remote maintenance scheme, and generate a maintenance list.
And step S180, sending the maintenance clearance list to the work order platform to instruct the work order platform to match with a maintenance engineer to maintain the equipment to be maintained.
In an example embodiment, the work order platform is a work order generation platform running on a background server, and a perfect order management system is established on the work order platform, wherein the work order platform comprises the flows of order creation, auditing, dispatch and the like of the order management system. In the order creation stage, the order management system can submit a maintenance list of the work order platform according to the background server, and select a proper maintenance master to rob the order. Specifically, the order management system can automatically distribute the order to the most suitable maintenance engineer according to the fault phenomenon in the maintenance list, the skill and experience of the maintenance engineer recorded on the order management system and other information, thereby being beneficial to improving the service quality and efficiency.
As an alternative embodiment, after step S180, the method further includes:
acquiring second feedback information input by a repair person or a maintenance engineer on a user interface of an application program of the mobile terminal; if the second feedback information is that the problem is solved, generating a field maintenance record, and storing the field maintenance record into a preset fault maintenance database; if the second feedback information is "the problem cannot be solved", marking the fault maintenance table of the equipment to be maintained as unresolved, and sending the fault maintenance table of the equipment to be maintained to a manufacturer of the equipment to be maintained.
In an example embodiment, the field repair records include a device model number, a fault event, a repair content, a repair person, and a repair time for the repair device.
It should be noted that, in this step, the fault maintenance table of the device to be maintained is marked as unresolved, so as to facilitate the subsequent summary of unresolved fault phenomena, and arrange the target features.
In another embodiment, in order to further reduce the communication cost, the feedback efficiency is improved; after step S110, the method further includes: and under the condition that the application program of the mobile terminal is not responded within a preset time period, the mobile terminal sends the fault instruction manual to the repairing person, so that the repairing person repairs the equipment to be repaired according to the fault instruction manual.
In an example embodiment, the fault instruction manual may be a summary of remote repair plans generated for remote repair records based on fault phenomena containing markers. The background server performs semantic recognition on all remote maintenance records containing marked fault phenomena in a preset fault maintenance database, classifies the fault phenomena of equipment to be maintained with the same fault type into one type, integrates remote maintenance schemes in each type of remote maintenance record, namely deletes repeated redundant maintenance inconsistencies, and finally gathers the fault instruction manual of the type.
In other example embodiments, the fault instruction manual may be a structured fault code table field, with some common fault code table fields: fault code: this is the main field of the fault code table, typically a unique identifier, for identifying a particular fault. Description of faults: this field provides a specific description of the fault, helping the user or technician understand what has happened. Fault type: this field is used to classify the type of fault, e.g., hardware fault, software fault, communication fault, etc. Influence range: this field describes the extent of impact of a fault on the system or device, e.g., whether the entire system or a particular portion is affected. Severity level: this field is used to indicate the severity of the fault, and is typically classified as high, medium, low, etc. The occurrence time is as follows: this field records the time at which the fault occurred, helping to track and analyze the pattern and trend of the fault. The repairing method comprises the following steps: this field provides a suggestion or step to repair or resolve the failure. Repair time: this field records the time of repair if the fault has been repaired. Related components: this field lists the components or devices associated with the fault, helping to locate the source of the fault. Failure cause: this field describes the root cause that caused the fault, helping to prevent the re-occurrence of a similar fault. These fields may vary from device to device. The specific fault code table design should be determined based on actual requirements and usage scenarios.
The preset time period is a time parameter set by a maintenance manager according to user feedback, and the time parameter can be set to different parameters according to different users, so that the embodiment of the application is not limited.
It should be noted that, after receiving the repair video, the background server does not respond within a preset time period, so that the repair person may not clearly and accurately express the fault phenomenon of the equipment to be repaired, at this time, the background server cannot generate a remote repair scheme, and may send a fault instruction manual to the repair person, and if the repair person cannot solve the problem of the equipment to be repaired according to the fault instruction manual, the repair person may communicate with the background person directly through a repair call in an application program of the mobile terminal, so as to implement repair.
As an optional implementation manner, in order to further improve the repair efficiency, after the step S140, the method further includes: extracting characteristics of a generated fault maintenance table of the equipment to be maintained; and when the fault maintenance list of the equipment to be maintained contains the target characteristics, sending the fault maintenance list of the equipment to be maintained to a manufacturer of the equipment to be maintained.
In an example embodiment, the target feature is a high frequency fault keyword generated based on a fault maintenance table marked with unresolved equipment to be maintained. The background server performs semantic recognition on all fault maintenance tables marked with unresolved equipment to be maintained in a preset fault maintenance database, classifies the fault phenomena of the equipment to be maintained with the same fault type into one class, extracts a plurality of fault keywords with highest occurrence frequency in the fault phenomena of the similar equipment to be maintained, and sets the fault keywords as target features. When the generated fault maintenance list contains target characteristics, the fault maintenance list of the equipment to be maintained is directly sent to a manufacturer of the equipment to be maintained, whether a remote maintenance scheme sent to a maintenance report or a maintenance list sent to a maintenance engineer is generated is not needed to be judged, so that the maintenance flow can be effectively simplified, and the communication cost is reduced.
On the one hand, the step S110-step S180 is implemented, and the fault maintenance table of the equipment to be maintained is generated through processing the maintenance video, so that a maintenance person is not required to fill in a complicated maintenance table, the workload of the maintenance person is reduced, and the maintenance efficiency is improved to a certain extent; on the other hand, the remote maintenance scheme is generated by comparing and analyzing the fault maintenance table of the equipment to be maintained with the preset fault maintenance database, and the remote maintenance scheme is sent to the maintenance report, so that the maintenance report maintains the equipment to be maintained according to the remote maintenance scheme, the maintenance efficiency can be effectively improved, and the maintenance cost is reduced; on the other hand, when the repairman cannot repair the equipment to be repaired based on the remote repair scheme, a repair list is generated, the repair list is sent to the work order platform, the work order platform is automatically matched with a proper repair engineer for repair, the repair flow is simplified, and the repair efficiency of the repair work order is improved.
In addition, in the embodiment of the application program maintenance method, when the application program of the mobile terminal is not responded in the preset time period, the fault instruction manual is sent to the maintenance report person, so that the maintenance report person maintains the equipment to be maintained according to the fault instruction manual, the waiting time of the maintenance report person can be effectively reduced, the maintenance report communication cost is further reduced, and the feedback efficiency is improved.
And the method and the device can also detect the generated fault maintenance table of the equipment to be maintained, and directly send the fault maintenance table of the equipment to be maintained to a manufacturer of the equipment to be maintained when the target feature appears in the fault maintenance table of the equipment to be maintained, so as to simplify the repair flow and further improve repair efficiency.
Having described the method of the exemplary embodiments of the present application, a medical equipment servicing device of the exemplary embodiments of the present application is next described with reference to fig. 2, the medical equipment servicing device 200 comprising: a first acquisition module 210, a first extraction module 220, a second extraction module 230, a first generation module 240, a second generation module 250, a second acquisition module 260, a third generation module 270, and a transmission module 280; wherein,
the acquiring module 210 is configured to acquire a repair video captured by an application program of the mobile terminal in a repair mode, where the repair video includes image information of a device to be repaired and description voice information of a fault phenomenon of the device to be repaired by a repair person;
the first extracting module 220 is configured to perform text extraction on image information of the repair video to obtain a device brand, a device name, a model and a serial number of the device to be repaired;
The second extracting module 230 is configured to extract keywords from the description voice information of the repair video, so as to obtain key semantics of the failure phenomenon of the device to be repaired;
a first generating module 240, configured to generate a fault maintenance table of the device to be maintained based on the device brand, the device name, the model number, the serial number, and the key semantics of the fault phenomenon of the device to be maintained;
the second generating module 250 is configured to generate a remote maintenance scheme based on the fault maintenance table and a preset fault maintenance database, and send the remote maintenance scheme to the repair reporter;
a second obtaining module 260, configured to obtain feedback information of the repair person on the remote repair scheme;
a third generating module 270, configured to generate a maintenance list if the feedback information indicates that the repairman cannot maintain the equipment to be maintained based on the remote maintenance scheme;
and the sending module 280 is used for sending the maintenance clearance list to the work order platform so as to instruct the work order platform to match with a maintenance engineer to maintain the equipment to be maintained.
As an optional implementation manner, the first extracting module 220 is further configured to extract and store an image frame of the video to be submitted as a picture format to generate image information; preprocessing the image information to obtain a preprocessed image; image segmentation is carried out on the preprocessed image based on a pre-established selection frame, so that a target image is obtained; extracting features of the target image to generate a first editable text; the first editable text is fed back to the mobile terminal, so that a user interface of an application program of the mobile terminal displays the first editable text; and acquiring the checking and editing information of the repairman for the first editable text, and obtaining the equipment brand, equipment name, model and serial number of the maintenance equipment.
As an optional implementation manner, the second extracting module 230 is further configured to extract the voice information in the video and store the voice information as an audio file; preprocessing an audio file to obtain a target audio file; extracting features of the target audio file to generate a second editable text; feeding back the second editable text to the mobile terminal so that a user interface of an application program of the mobile terminal displays the second editable text; and acquiring the correction and editing information of the repairman on the second editable text, and obtaining the key semantics of the fault phenomenon of the equipment to be maintained.
As an optional implementation manner, the second obtaining module 260 is further configured to obtain first feedback information input by a repairman on a user interface of an application program of the mobile terminal; if the first feedback information is that the problem is solved, marking the fault phenomenon of the equipment to be maintained, and generating a remote maintenance record; if the first feedback information is "the problem cannot be solved", it is determined that the repairman cannot repair the equipment to be repaired based on the remote repair scheme.
As an optional implementation manner, the medical equipment maintenance device 200 is further configured to send, by the mobile terminal, a fault instruction manual to a repair person, in a case that the application program of the mobile terminal is not responded within a preset period of time, so that the repair person repairs the equipment to be repaired according to the fault instruction manual; wherein the fault instruction manual is a remote maintenance scheme summary generated based on a remote maintenance record of the fault phenomenon containing the mark.
As an alternative embodiment, the medical device maintenance apparatus 200 is further configured to obtain second feedback information input by a repair person or a maintenance engineer on a user interface of an application program of the mobile terminal; if the second feedback information is that the problem is solved, generating a field maintenance record, and storing the field maintenance record into a preset fault maintenance database; if the second feedback information is "the problem cannot be solved", marking the fault maintenance table of the equipment to be maintained as unresolved, and sending the fault maintenance table of the equipment to be maintained to a manufacturer of the equipment to be maintained.
As an optional embodiment, the medical device maintenance apparatus 200 is further configured to perform feature extraction on the generated fault maintenance table of the device to be maintained; when the fault maintenance list of the equipment to be maintained contains target characteristics, the fault maintenance list of the equipment to be maintained is sent to a manufacturer of the equipment to be maintained; wherein the target feature is a high frequency fault keyword generated based on a fault maintenance table marked with unresolved equipment to be maintained.
Having described the method and apparatus of the exemplary embodiments of the present application, next, a description will be given of a computer readable storage medium of the exemplary embodiments of the present application with reference to fig. 3, and referring to fig. 3, the computer readable storage medium is shown as an optical disc 30, on which a computer program (i.e., a program product) is stored, which when executed by a processor, implements the steps described in the above-described method embodiments, for example, acquiring a repair video captured by an application program of a mobile terminal in a repair mode, where the repair video includes image information of a device to be repaired and descriptive voice information of a failure phenomenon of the device to be repaired by a repair person; extracting characters from the image information of the repair video to obtain the equipment brand, equipment name, model and serial number of the equipment to be repaired; extracting keywords from the descriptive voice information of the repair video to obtain the key semantics of the fault phenomenon of the equipment to be repaired; generating a fault maintenance table of the equipment to be maintained based on the equipment brand, equipment name, model number and serial number of the equipment to be maintained and the key semantics of the fault phenomenon of the equipment to be maintained; generating a remote maintenance scheme based on the fault maintenance table and a preset fault maintenance database, and sending the remote maintenance scheme to a repairman; acquiring feedback information of a repairman on a remote maintenance scheme; if the feedback information indicates that the repairman cannot repair the equipment to be repaired based on the remote repair scheme, a repair list is generated; the maintenance bill is sent to the work bill platform, so that the work bill platform is matched with a maintenance engineer to maintain the equipment to be maintained; the specific implementation of each step is not repeated here.
It should be noted that examples of the computer readable storage medium may also include, but are not limited to, a phase change memory (PRAM), a Static Random Access Memory (SRAM), a Dynamic Random Access Memory (DRAM), other types of Random Access Memory (RAM), a Read Only Memory (ROM), an Electrically Erasable Programmable Read Only Memory (EEPROM), a flash memory, or other optical or magnetic storage medium, which will not be described in detail herein.
Having described the methods, apparatus, and media of exemplary embodiments of the present application, next, a computing device for model processing of exemplary embodiments of the present application is described with reference to fig. 4.
Fig. 4 illustrates a block diagram of an exemplary computing device 40 suitable for use in implementing embodiments of the present application, the computing device 40 may be a computer system or a server. The computing device 40 shown in fig. 4 is merely an example and should not be taken as limiting the functionality and scope of use of embodiments of the present application.
As shown in fig. 4, components of computing device 40 may include, but are not limited to: one or more processors or processing units 401, a system memory 402, a bus 403 that connects the various system components (including the system memory 402 and the processing units 401).
Computing device 40 typically includes a variety of computer system readable media. Such media can be any available media that is accessible by computing device 40 and includes both volatile and nonvolatile media, removable and non-removable media.
The system memory 402 may include computer system readable media in the form of volatile memory, such as Random Access Memory (RAM) 4021 and/or cache memory 4022. Computing device 40 may further include other removable/non-removable, volatile/nonvolatile computer system storage media. By way of example only, ROM4023 may be used to read from and write to non-removable, nonvolatile magnetic media (not shown in FIG. 4 and commonly referred to as a "hard disk drive"). Although not shown in fig. 4, a magnetic disk drive for reading from and writing to a removable non-volatile magnetic disk (e.g., a "floppy disk"), and an optical disk drive for reading from or writing to a removable non-volatile optical disk (e.g., a CD-ROM, DVD-ROM, or other optical media), may be provided. In such cases, each drive may be coupled to bus 403 through one or more data medium interfaces. The system memory 402 may include at least one program product having a set (e.g., at least one) of program modules configured to carry out the functions of the embodiments of the present application.
A program/utility 4025 having a set (at least one) of program modules 4024 may be stored, for example, in system memory 402, and such program modules 4024 include, but are not limited to: an operating system, one or more application programs, other program modules, and program data, each or some combination of which may include an implementation of a network environment. Program modules 4024 generally perform the functions and/or methods in the embodiments described herein.
Computing device 40 may also communicate with one or more external devices 404 (e.g., keyboard, pointing device, display, etc.). Such communication may occur through an input/output (I/O) interface 405. Moreover, computing device 40 may also communicate with one or more networks such as a Local Area Network (LAN), a Wide Area Network (WAN), and/or a public network, such as the Internet, through network adapter 406. As shown in fig. 4, network adapter 406 communicates with other modules of computing device 40, such as processing unit 401, etc., over bus 403. It should be appreciated that although not shown in fig. 4, other hardware and/or software modules may be used in connection with computing device 40.
The processing unit 401 executes various functional applications and data processing by running a program stored in the system memory 402, for example, acquires a repair video shot by an application program of the mobile terminal in a repair mode, the repair video including image information of the device to be repaired and descriptive voice information of a failure phenomenon of the device to be repaired by a repair person; extracting characters from the image information of the repair video to obtain the equipment brand, equipment name, model and serial number of the equipment to be repaired; extracting keywords from the descriptive voice information of the repair video to obtain the key semantics of the fault phenomenon of the equipment to be repaired; generating a fault maintenance table of the equipment to be maintained based on the equipment brand, equipment name, model number and serial number of the equipment to be maintained and the key semantics of the fault phenomenon of the equipment to be maintained; generating a remote maintenance scheme based on the fault maintenance table and a preset fault maintenance database, and sending the remote maintenance scheme to a repairman; acquiring feedback information of a repairman on a remote maintenance scheme; if the feedback information indicates that the repairman cannot repair the equipment to be repaired based on the remote repair scheme, a repair list is generated; and sending the maintenance bill to the work bill platform, so that the work bill platform is matched with a maintenance engineer to maintain the equipment to be maintained. The specific implementation of each step is not repeated here. It should be noted that although in the above detailed description several units/modules or sub-units/sub-modules of a medical equipment servicing device are mentioned, such a division is merely exemplary and not mandatory. Indeed, the features and functionality of two or more units/modules described above may be embodied in one unit/module according to embodiments of the present application. Conversely, the features and functions of one unit/module described above may be further divided into ones that are embodied by a plurality of units/modules.
In the description of the present application, it should be noted that the terms "first," "second," and "third" are used for descriptive purposes only and are not to be construed as indicating or implying relative importance.
It will be clear to those skilled in the art that, for convenience and brevity of description, specific working procedures of the above-described systems, apparatuses and units may refer to corresponding procedures in the foregoing method embodiments, and are not repeated herein.
In the several embodiments provided in this application, it should be understood that the disclosed systems, devices, and methods may be implemented in other manners. The above-described apparatus embodiments are merely illustrative, for example, the division of units is merely a logical function division, and there may be other manners of division in actual implementation, and for example, multiple units or components may be combined or integrated into another system, or some features may be omitted, or not performed. Alternatively, the coupling or direct coupling or communication connection shown or discussed with each other may be through some communication interface, device or unit indirect coupling or communication connection, which may be in electrical, mechanical or other form.
The units described as separate units may or may not be physically separate, and units shown as units may or may not be physical units, may be located in one place, or may be distributed over a plurality of network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of this embodiment.
In addition, each functional unit in each embodiment of the present application may be integrated in one processing unit, or each unit may exist alone physically, or two or more units may be integrated in one unit.
The functions, if implemented in the form of software functional units and sold or used as a stand-alone product, may be stored in a non-volatile computer readable storage medium executable by a processor. Based on such understanding, the technical solution of the present application may be embodied essentially or in a part contributing to the prior art or in a part of the technical solution, in the form of a software product stored in a storage medium, including several instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to perform all or part of the steps of the methods of the embodiments of the present application. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a random access Memory (RAM, random Access Memory), a magnetic disk, or an optical disk, or other various media capable of storing program codes.
Finally, it should be noted that: the foregoing examples are merely illustrative of specific embodiments of the present application, and are not intended to limit the scope of the present application, although the present application is described in detail with reference to the foregoing examples, it will be understood by those skilled in the art that: any person skilled in the art may modify or easily conceive of the technical solution described in the foregoing embodiments, or make equivalent substitutions for some of the technical features within the technical scope of the disclosure of the present application; such modifications, changes or substitutions do not depart from the spirit and scope of the technical solutions of the embodiments of the present application, and are intended to be included in the scope of the present application. Therefore, the protection scope of the present application shall be subject to the protection scope of the claims.
Furthermore, although the operations of the methods of the present application are depicted in the drawings in a particular order, this is not required to or suggested that these operations must be performed in this particular order or that all of the illustrated operations must be performed in order to achieve desirable results. Additionally or alternatively, certain steps may be omitted, multiple steps combined into one step to perform, and/or one step decomposed into multiple steps to perform.
Claims (10)
1. A method of medical device repair, the method comprising:
acquiring a repair video shot by an application program of a mobile terminal in a repair mode, wherein the repair video comprises image information of equipment to be repaired and description voice information of a repair person on fault phenomena of the equipment to be repaired;
performing text extraction on the image information of the repair video to obtain the equipment brand, equipment name, model and serial number of the equipment to be repaired;
extracting keywords from the description voice information of the repair video to obtain the key semantics of the fault phenomenon of the equipment to be repaired;
generating a fault maintenance table of the equipment to be maintained based on the equipment brand, equipment name, model number and serial number of the equipment to be maintained and key semantics of the fault phenomenon of the equipment to be maintained;
generating a remote maintenance scheme based on the fault maintenance table and a preset fault maintenance database, and sending the remote maintenance scheme to a repairman;
acquiring feedback information of a repairman for the remote maintenance scheme;
if the feedback information indicates that the repairman cannot repair the equipment to be repaired based on the remote repair scheme, a repair list is generated;
And sending the maintenance bill to a work bill platform to instruct the work bill platform to be matched with a maintenance engineer to maintain the equipment to be maintained.
2. The method of claim 1, wherein the text extracting the image information of the repair video to obtain the equipment brand, the equipment name, the model and the serial number of the equipment to be repaired comprises:
extracting and storing the image frames of the video to be submitted as a picture format so as to generate the image information;
preprocessing the image information to obtain a preprocessed image;
image segmentation is carried out on the preprocessed image based on a pre-established selection frame, so that a target image is obtained;
extracting features of the target image to generate a first editable text;
the first editable text is fed back to the mobile terminal, so that a user interface of an application program of the mobile terminal displays the first editable text;
and acquiring the checking and editing information of the repairman for the first editable text, and obtaining the equipment brand, equipment name, model and serial number of the maintenance equipment.
3. The method of claim 1, wherein the keyword extraction of the descriptive voice information of the repair video to obtain the key semantics of the failure phenomenon of the device to be repaired comprises:
Extracting voice information in the repair video and storing the voice information as an audio file;
preprocessing the audio file to obtain a target audio file;
extracting features of the target audio file to generate a second editable text;
feeding back the second editable text to the mobile terminal so as to enable a user interface of an application program of the mobile terminal to display the second editable text;
and acquiring the correction and editing information of the repairman for the second editable text, and obtaining the key semantics of the fault phenomenon of the equipment to be maintained.
4. The method of claim 1, wherein the obtaining feedback information of the repair reporter for the remote repair plan comprises:
acquiring first feedback information input by a repairman on a user interface of an application program of the mobile terminal;
if the first feedback information is that the problem is solved, marking the fault phenomenon of the equipment to be maintained, and generating a remote maintenance record;
if the first feedback information is "the problem cannot be solved", it is determined that the repairman cannot repair the equipment to be repaired based on the remote repair scheme.
5. The method of claim 4, wherein the method further comprises:
under the condition that the application program of the mobile terminal is not responded within a preset time period, a fault instruction manual is sent to a repairing person through the mobile terminal, so that the repairing person repairs the equipment to be repaired according to the fault instruction manual;
wherein the fault instruction manual is a remote maintenance proposal summary generated based on the remote maintenance record of fault phenomena containing marks.
6. The method of claim 1, wherein after said sending the maintenance order to the work order platform to instruct the work order platform to match a maintenance engineer to repair the equipment to be repaired, the method further comprises:
acquiring second feedback information input by a repair person or a maintenance engineer on a user interface of an application program of the mobile terminal;
if the second feedback information is that the problem is solved, generating a field maintenance record, and storing the field maintenance record into the preset fault maintenance database;
if the second feedback information is "the problem cannot be solved", marking the fault maintenance table of the equipment to be maintained as unresolved, and sending the fault maintenance table of the equipment to be maintained to a manufacturer of the equipment to be maintained.
7. The method of claim 6, wherein the method further comprises:
performing feature extraction on the generated fault maintenance table of the equipment to be maintained;
when the fault maintenance table of the equipment to be maintained contains target characteristics, the fault maintenance table of the equipment to be maintained is sent to a manufacturer of the equipment to be maintained;
wherein the target feature is a high frequency fault keyword generated based on a fault maintenance table marked with the equipment to be maintained unresolved.
8. A medical device repair apparatus, the apparatus comprising:
the system comprises a first acquisition module, a second acquisition module and a display module, wherein the first acquisition module is used for acquiring a repair video shot by an application program of a mobile terminal in a repair mode, and the repair video comprises image information of equipment to be repaired and description voice information of a repair person on the fault phenomenon of the equipment to be repaired;
the first extraction module is used for extracting characters from the image information of the repair video to obtain the equipment brand, equipment name, model and serial number of the equipment to be repaired;
the second extraction module is used for extracting keywords from the description voice information of the repair video to obtain the key semantics of the fault phenomenon of the equipment to be repaired;
The first generation module is used for generating a fault maintenance table of the equipment to be maintained based on the equipment brand, equipment name, model number and serial number of the equipment to be maintained and the key semantics of the fault phenomenon of the equipment to be maintained;
the second generation module is used for generating a remote maintenance scheme based on the fault maintenance table and a preset fault maintenance database and sending the remote maintenance scheme to a repairman;
the second acquisition module is used for acquiring feedback information of the repairman on the remote maintenance scheme;
the third generation module is used for generating a maintenance list if the feedback information indicates that the repairman cannot maintain the equipment to be maintained based on the remote maintenance scheme;
and the sending module is used for sending the maintenance clearance list to the work list platform so as to instruct the work list platform to be matched with a maintenance engineer to maintain the equipment to be maintained.
9. A computer readable storage medium comprising instructions which, when run on a computer, cause the computer to perform the method of any of claims 1 to 7.
10. A computing device, the computing device comprising:
At least one processor, memory, and input output unit;
wherein the memory is configured to store a computer program, and the processor is configured to invoke the computer program stored in the memory to perform the method of any of claims 1-7.
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