CN117278946A - Determination method and determination device for effective transmission of help information - Google Patents

Abstract

The application discloses a determination method and a determination device for effective transmission of help information, wherein the method comprises the following steps: receiving a call initiated by first user equipment, wherein the called number of the call is a target help-seeking short number; according to the corresponding relation between the preset help seeking short number of the first user equipment and the community joint defense numbers, a plurality of community joint defense numbers corresponding to the target help seeking short number are obtained, and calls are initiated to the user equipment corresponding to the community joint defense numbers; under the condition of receiving a call response of second user equipment, establishing a call path between the first user equipment and the second user equipment; determining a help-seeking demand type of the first user equipment according to the call content between the first user equipment and the second user equipment; acquiring a first user attribute corresponding to the first joint defense number according to the mapping relation between the community joint defense number and the user attribute; and under the condition that the help request type is matched with the first user attribute, determining that the help information of the first user equipment is effectively transmitted.

Description

Determination method and determination device for effective transmission of help information

Technical Field

The present invention relates to the field of mobile communications, and in particular, to a method and apparatus for determining effective transmission of help information.

Background

In daily life, when people encounter dangers or emergency situations (such as traffic accidents, natural disasters, injury to people and the like), the first reaction is usually to ask for help to the outside, and effective help-helping people are achieved aiming at how to confirm help-asking information of users, so that no perfect scheme exists at present.

Disclosure of Invention

The application discloses a determination method and a determination device for effectively sending help information, which are used for solving the problem that a perfect scheme is not available at present for determining how to send the help information of a user to an effective rescuer.

In order to solve the problems, the application adopts the following technical scheme:

in a first aspect, an embodiment of the present application provides a method for determining effective sending of help information, including: receiving a call initiated by first user equipment, wherein the called number of the call is a target help-seeking short number; acquiring a plurality of community joint defense numbers corresponding to the target help seeking short number according to the corresponding relation between the help seeking short number preset by the first user equipment and the community joint defense numbers, and initiating calls to the user equipment corresponding to the community joint defense numbers; under the condition that a call response of second user equipment is received, establishing a call path between the first user equipment and the second user equipment, wherein the second user equipment is user equipment corresponding to a first joint defense number in a plurality of community joint defense numbers; determining a help-seeking requirement type of the first user equipment according to the call content between the first user equipment and the second user equipment; acquiring a first user attribute corresponding to the first joint defense number according to the mapping relation between the community joint defense number and the user attribute; and under the condition that the help-seeking requirement type is matched with the first user attribute, determining that the help-seeking information of the first user equipment is effectively transmitted.

In a second aspect, an embodiment of the present application provides a determining device for effectively sending help information, including: the receiving module is used for receiving a call initiated by the first user equipment, wherein the called number of the call is a target help-seeking short number; the first acquisition module is used for acquiring a plurality of community joint defense numbers corresponding to the target help short number according to the corresponding relation between the help short number preset by the first user equipment and the community joint defense numbers, and initiating calls to the user equipment corresponding to the community joint defense numbers; the system comprises a building module, a communication module and a communication module, wherein the building module is used for building a communication path between first user equipment and second user equipment under the condition of receiving a call response of the second user equipment, wherein the second user equipment is user equipment corresponding to a first joint defense number in a plurality of community joint defense numbers; the first determining module is used for determining the help-seeking requirement type of the first user equipment according to the call content between the first user equipment and the second user equipment; the second acquisition module is used for acquiring a first user attribute corresponding to the first joint defence number according to the mapping relation between the community joint defence number and the user attribute; and the second determining module is used for determining that the help seeking information of the first user equipment is effectively transmitted under the condition that the help seeking requirement type is matched with the first user attribute.

In a third aspect, embodiments of the present application provide an electronic device comprising a processor and a memory storing a program or instructions executable on the processor, which when executed by the processor, implement the steps of the method as described in the first aspect.

In a fourth aspect, embodiments of the present application provide a readable storage medium having stored thereon a program or instructions which when executed by a processor implement the steps of the method according to the first aspect.

The embodiment of the application provides a determination method for effectively sending help information, which is characterized in that a call initiated by first user equipment is received, a plurality of community joint defense numbers corresponding to a target help short number are obtained according to the corresponding relation between the preset help short number of the first user equipment and the community joint defense numbers, the call is initiated to the user equipment corresponding to the community joint defense numbers, a communication path between the first user equipment and the second user equipment is established under the condition that a call response of second user equipment corresponding to the first joint defense number in the community joint defense numbers is received, the type of the help requirement of the first user equipment is determined according to the communication content between the first user equipment and the second user equipment, the first user attribute corresponding to the first joint defense number is obtained according to the mapping relation between the community joint defense numbers and the user attribute, and the help information sending effect of the first user equipment is determined under the condition that the type of the help requirement is matched with the first user attribute, and help information of the user can be accurately confirmed to achieve the help.

Drawings

Fig. 1 is a flow chart of a method for determining effective sending of help information according to an embodiment of the present application;

fig. 2 is a schematic structural diagram of a determining device for effectively sending help information according to an embodiment of the present application;

fig. 3 is a schematic structural diagram of an electronic device according to an embodiment of the present application.

Detailed Description

Technical solutions in the embodiments of the present application will be clearly described below with reference to the drawings in the embodiments of the present application, and it is apparent that the described embodiments are some embodiments of the present application, but not all embodiments. All other embodiments obtained by a person of ordinary skill in the art based on the embodiments in the present application are within the scope of the protection of the present application.

The terms first, second and the like in the description and in the claims, are used for distinguishing between similar objects and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used may be interchanged, as appropriate, such that embodiments of the present application may be implemented in sequences other than those illustrated or described herein, and that the objects identified by "first," "second," etc. are generally of a type and not limited to the number of objects, e.g., the first object may be one or more. Furthermore, in the description and claims, "and/or" means at least one of the connected objects, and the character "/", generally means that the associated object is an "or" relationship.

The method for determining the effective transmission of the help-seeking information provided by the embodiment of the application is described in detail below through specific embodiments and application scenes thereof with reference to the accompanying drawings.

Fig. 1 is a flow chart of a determining method for effectively sending help information, which is disclosed in the embodiment of the present application, and as shown in fig. 1, the method includes the following steps.

S110, receiving a call initiated by first user equipment, wherein the called number of the call is a target help short number.

The mobile communication carrier provides a short help number similar to #99, and all routes called as #99 are directed to the community joint defense implementation system of the scheme on the mobile switch.

When a user corresponding to the first user equipment encounters an emergency, a call is initiated (e.g. dialing # 99) through the first user equipment, the call is transferred to the community joint defense implementation system by the mobile switch, and after the community joint defense implementation system receives the call initiated by the first user equipment, the calling number and the called number of the first user equipment are resolved from the No. 7 signaling, and the called number of the first user equipment initiating the call is a target help seeking short number.

S120, according to the corresponding relation between the help seeking short number preset by the first user equipment and the community joint defense numbers, obtaining the community joint defense numbers corresponding to the target help seeking short number, and initiating a call to the user equipment corresponding to the community joint defense numbers.

When a user corresponding to the first user equipment opens a security joint defense service, presetting a help seeking short number and a plurality of community joint defense numbers corresponding to the help seeking short number, and storing the help seeking short number set by the user and the community joint defense numbers corresponding to the help seeking short number into a database by a community joint defense implementation system. Under the condition that a call initiated by first user equipment is received, the community joint defense implementation system acquires a plurality of community joint defense numbers corresponding to a target help short number according to the corresponding relation between the help short number preset by the first user equipment and the community joint defense numbers stored in a database, and the community joint defense implementation system applies an electromechanical telecommunication integration (Computer Telephone Integration, CTI) technology to initiate the call to the user equipment corresponding to the community joint defense numbers.

In practical application, the user can set different help shortages to correspond to different groups, one group can include a plurality of community joint defense numbers, and in an exemplary manner, the user can set a plurality of groups, and when dialing, the user can select different groups to initiate one-to-many telephone calls by adding mantissas to the back of the help shortages #99 to represent different preset groups, such as #991, #992, #993 ….

S130, under the condition that a call response of second user equipment is received, establishing a call path between the first user equipment and the second user equipment, wherein the second user equipment is user equipment corresponding to a first joint defense number in a plurality of community joint defense numbers.

Under the condition that a call response of the second user equipment is received (namely, a called mobile phone is captured), the community joint defense system establishes a call path between the first user equipment and the second user equipment corresponding to the first joint defense number in the plurality of community joint defense numbers, performs two-way call, and performs whole-course recording on the call process.

S140, determining the help-seeking requirement type of the first user equipment according to the call content between the first user equipment and the second user equipment.

Among other types of help requirements, the help requirement types may include: medical aid, fire extinguishment, pipeline blockage or leakage, electric leakage, emergency medicine requirement and the like are common in residential areas.

S150, acquiring a first user attribute corresponding to the first joint defense number according to the mapping relation between the community joint defense number and the user attribute.

The user attributes may include: medical staff (representing a user with medical care and rescue skills), fire extinguishers (representing a user with a stock fire extinguisher in home with auxiliary fire extinguishing skills), pipeline dredging (representing a user with pipeline dredging skills), electricians (representing a user with electrician skills), emergency medicines (representing a user with emergency supplies such as cardiovascular and cerebrovascular diseases, wound treatment articles and the like) and the like.

S160, determining that help seeking information of the first user equipment is effectively transmitted under the condition that the help seeking requirement type is matched with the first user attribute.

For example, when the help-seeking requirement type is medical care assistance and the first user attribute is medical staff, the help-seeking requirement type is matched with the first user attribute, and it is determined that the help-seeking information of the first user equipment is effectively sent; when the help-seeking demand type is fire extinguishing and the first user attribute is fire extinguisher, matching the help-seeking demand type with the first user attribute, and determining that the help-seeking information of the first user equipment is effectively transmitted; when the help-seeking requirement type is that an emergency medicine is needed and the first user attribute is the emergency medicine, the help-seeking requirement type is matched with the first user attribute, and it is determined that the help-seeking information of the first user equipment is effectively transmitted.

The embodiment of the application provides a determination method for effectively sending help information, which is characterized in that a call initiated by first user equipment is received, a plurality of community joint defense numbers corresponding to a target help short number are obtained according to the corresponding relation between the preset help short number of the first user equipment and the community joint defense numbers, the call is initiated to the user equipment corresponding to the community joint defense numbers, a communication path between the first user equipment and the second user equipment is established under the condition that a call response of second user equipment corresponding to the first joint defense number in the community joint defense numbers is received, the type of the help requirement of the first user equipment is determined according to the communication content between the first user equipment and the second user equipment, the first user attribute corresponding to the first joint defense number is obtained according to the mapping relation between the community joint defense numbers and the user attribute, and the help information sending effect of the first user equipment is determined under the condition that the type of the help requirement is matched with the first user attribute, and help information of the user can be accurately confirmed to achieve the help.

In the embodiment of the present application, after the determining that the help information sending of the first user equipment is valid, the method may further include: judging whether the help-seeking demand type is associated with community resource reservation, wherein the community resource reservation is the resource reservation corresponding to the first joint defense number; and under the condition that the help-seeking demand type is associated with community resource reservation, adjusting the resource quantity corresponding to the help-seeking demand type, the first joint defense number and the telephone number of the first user equipment, which are recorded in a resource record database, according to the help-seeking demand type, the first joint defense number and the telephone number of the first user equipment.

Illustratively, if the help request type is a help request that requires consumption of a community resource reserve, the help request type is determined to be associated with the community resource reserve, e.g., if the help request type is a help request that requires consumption of a fire extinguisher or a drug such as a fire extinguishing or emergency drug, the help request type is determined to be associated with the community resource reserve. Under the condition that the help-seeking demand type is associated with community resource reservation, adjusting the resource quantity corresponding to the help-seeking demand type, the first joint defense number and the telephone number of the first user equipment in the resource record database according to the help-seeking demand type, the first joint defense number and the telephone number of the first user equipment. When the accurate resource release is carried out later, the resources such as fire extinguishers and stock medicines can be released pertinently for users with shortage of resources based on the data recorded in the resource record database, and the resources such as fire extinguishers and stock medicines can be supplemented pertinently for users with reduced resources. By the mode, community services can be accurately positioned, and shortage of user resources is avoided. Especially, the community service can be better realized for people with difficulty in life self-care such as solitary old people.

It should be noted that, the resource record database records the telephone number of the user, the address of the user and the number of resources corresponding to different help-seeking requirement types.

In one possible implementation manner, after the obtaining the first user attribute corresponding to the first joint defense number, the method may further include: determining a second user attribute corresponding to the help-seeking requirement type according to the help-seeking requirement type under the condition that the help-seeking requirement type is not matched with the first user attribute; and acquiring a plurality of second joint defense numbers corresponding to the second user attributes according to the mapping relation between the community joint defense numbers and the user attributes, and initiating calls to user equipment corresponding to the second joint defense numbers.

For example, in the case where the help-seeking requirement type is medical assistance and the first user attribute is a fire extinguisher, the help-seeking requirement type is not matched with the first user attribute; and under the condition that the help-seeking requirement type is medical care and rescue and the first user attribute is electrician, the help-seeking requirement type is not matched with the first user attribute. Under the condition that the help-seeking requirement type is not matched with the first user attribute, determining a second user attribute corresponding to the help-seeking requirement type according to the help-seeking requirement type, for example, if the help-seeking requirement type is medical care, determining the second user attribute corresponding to the medical care is medical staff. According to the mapping relation between the community joint defense number and the user attribute, a second joint defense number corresponding to the second user attribute is obtained, and calls are initiated to the user equipment corresponding to the second joint defense numbers, so that users matched with the help-seeking requirement type of the first user equipment can be found to solve corresponding difficulties.

In one implementation manner, the method for determining effective sending of help seeking information disclosed in the embodiment of the present application may further include: and under the condition that the call between the first user equipment and the second user equipment is ended, sending call records between the first user equipment and the second user equipment to user equipment corresponding to other joint defense numbers in the community joint defense numbers. That is, when the call response of the second user equipment corresponding to the first joint defense number in the multiple joint defense numbers is performed, the community joint defense implementation system performs whole-course recording on the call content between the first user equipment and the second user equipment, and when the call between the first user equipment and the second user equipment is ended, the call recording between the first user equipment and the second user equipment is sent to the user equipment corresponding to the other joint defense numbers in the multiple joint defense numbers in a voice outbound mode, so that the help seeking information of the first user equipment can be received by more users without dialing a telephone for multiple times.

In this embodiment of the present application, the determining, according to the call content between the first user equipment and the second user equipment, the help request type of the first user equipment may include: carrying out semantic analysis on call content between the first user equipment and the second user equipment; and determining the help-seeking requirement type of the first user equipment according to the semantic analysis result. When the help-seeking requirement type of the first user equipment is determined according to the semantic analysis result, the semantic analysis result can be mapped to the help-seeking requirement type.

In the application, under the condition that a first user (calling) dials a target call-for-help short number, a community joint defense implementation system receives a calling number and a called number of first user equipment corresponding to the first user, performs signing, directly hangs up the calling in the case of failure of signing, sends a ring back tone to the calling user in the case of success of signing, acquires the joint defense number from a database and sends a call-for-help short message, then simultaneously initiates a ringing command to a plurality of joint defense numbers (called), and when the calling user interrupts an outbound call, hangs up all the called numbers, or 30S has no person to connect the phone, the calling network hangs up the phone, default call-for-help record notification is sent to the plurality of joint defense numbers in the form of an outbound call task, other called is hung up in the case of taking off a certain called, the calling network side hangs up, a call of the calling-called time slot bidirectional call is established, and call contents of both parties are recorded in the case of hanging up or hanging up the calling on the phone, a call is stopped, and a call ticket is generated in the form of the outbound call record content is sent to the plurality of joint defense numbers.

The hardware components corresponding to the embodiment of the application can comprise hardware equipment such as two CTI servers, a base server, an Ethernet switch, a power supply and the like and related matched software. Each CTI server is provided with one or more No. 7 signaling voice boards which are connected with the mobile switch through an E1 line, and corresponding software is developed. The CTI server is used for realizing the functions of signaling analysis (including calling number analysis, called off-hook and on-hook action capture and the like), telephone call initiation, connection and the like from an E1 circuit layer. The two CTI servers provide load sharing in a parallel working manner. The basic server comprises database service, world Wide Web (Web) service and data storage, and is mainly used for storing telephone numbers, call logs and recordings of friends and relatives preset by a user and providing Web interaction functions such as business acceptance, statistical report forms and the like.

The techniques or terms used in this scheme are described below.

Regarding CTI technology: CTI technology was developed from conventional computer telephony integration (Computer Telephony Integration) technology, and it was originally intended to apply computer technology to telephone systems to automatically identify signaling information in the telephone and to deliver predetermined audio files, transfer incoming calls, etc. to the user by establishing a relevant session connection. This means that CTI technology is required to handle not only traditional telephone speech, but also other forms of information media including fax, email, etc. CTI technology spans two large areas of computer technology and telecommunications technology, and some typical services provided mainly are Customer Premise Equipment (CPE) based messaging systems, interactive voice response, call center systems, value added services, internet protocol (Internet Protocol, IP) telephony, and so on. CTI, known as computer telephony, is the use of computers to manage telephone calls. It refers to computerized call centers, such as directly accessing your call to the correct location, which can sometimes be used to describe computer-managed telephone calls.

Regarding signaling No. 7: in order to realize interconnection and interworking of telecommunication services, a number 7 signaling system and a number 7 signaling system are adopted to control the service exchange process between operators among different communication operators, especially among operators in different countries. Many communications operators also implement billing, roaming, or other telecommunications services within their own communications networks using signaling system number 7. Because of the different signaling system number 7 implemented in each country, there are many different versions of signaling system number 7. The versions adopted in the united states, japan, canada, etc. are versions realized by the united states national standards institute, the versions commonly adopted in european countries are versions realized by the european telecommunications standards institute, and the versions adopted in some countries and regions are versions realized by the international telecommunications union. In order to enable signaling transfer between systems using different versions, a gateway is used between the seventh signaling systems of different versions to convert signaling of other versions into a version realized by the international telecommunication union for transmission. The signaling system No. 7 used in china is called the signaling system No. 7 in china. The SS7 network is an out-of-band data communication network that is overlaid on top of the operator's switching network and is an important component of the support network. Automatic, semiautomatic telephone connection between fixed telephone network or integrated service digital network (Integrated Services Digital Network, ISDN) network offices, for local, long distance and international; providing local, long distance and international telephone call services and related mobile services such as short message service and the like among switching offices in a mobile network; providing intelligent network service and other value added service for fixed network and mobile network; providing for the transfer and collection of operational management and maintenance information.

Regarding E1: 30 voice channels and 2 control channels are combined on a high-speed channel of 2.048Mbit/s by adopting synchronous time division multiplexing technology. One time division multiplexed frame of E1 (whose length t=125 us) is divided into 32 equal time slots, the numbers of which are CH0 to CH31. Where slot CH0 is used for frame synchronization and slot CH16 is used for signaling, leaving a total of 30 slots CH 1-CH 15 and CH 17-CH 31 for 30 speech paths. Each slot transmits 8 bits and thus a total of 256 bits. 8000 frames are transmitted per second, so the data rate of PCM burst E1 is 2.048Mbit/s. One E1 is a 2.048M link, encoded with pulse code modulation (Pulse Code Modulation, PCM). One E1 frame length is 256 bits, divided into 32 slots, and one slot is 8 bits. There are 8000 frames of E1 per second passing through the interface, i.e. 8k x 256 bit=2048 kbps=2 Mbps. Each time slot occupies 8 bits in an E1 frame, 8×8k=64k, i.e. one E1 contains 32 64K.

Regarding the mobile telephone exchange: the mobile telephone exchange (mobile telephone switching system) is a device that performs the functions of allocating radio channels and connecting between mobile subscribers and public network subscribers. Single-stage or multi-stage non-blocking time-division digital electronic switches are commonly employed that store process control, distributed or centralized microprocessor management.

Regarding caller and callee: as with establishing a connection, a call is first initiated actively by a party, the party initiating the request being called the calling party, and the party accepting the request being called the called party. The subscriber to be called in a telecommunication network is called the called party (called subscriber). The called party waiting to dial in may act as both a calling party and a called party locally in the telecommunication. If the local is set as the called party, it should be in the "dial-in allowed" state.

According to the method for determining the effective transmission of the help information, which is provided by the embodiment of the application, the execution main body can be a determination device for effectively transmitting the help information. In the embodiment of the present application, a determination method for executing the effective sending of the help-seeking information by using a determination device for effectively sending the help-seeking information is taken as an example, and the determination device for effectively sending the help-seeking information provided in the embodiment of the present application is described.

Fig. 2 is a schematic structural diagram of a determining device for effectively sending help information according to an embodiment of the present application. As shown in fig. 2, the determining device 200 for effectively transmitting help information includes: the device comprises a receiving module 210, a first acquiring module 220, a setting-up module 230, a first determining module 240, a second acquiring module 250 and a second determining module 260.

In the present application, a receiving module 210 is configured to receive a call initiated by a first user equipment, where a called number of the call is a target help short number; a first obtaining module 220, configured to obtain a plurality of community joint defense numbers corresponding to the target help-seeking short number according to a correspondence between the help-seeking short number preset by the first user equipment and the plurality of community joint defense numbers, and initiate a call to the user equipment corresponding to the plurality of community joint defense numbers; a setting up module 230, configured to set up a call path between a first user equipment and a second user equipment when a call response of the second user equipment is received, where the second user equipment is a user equipment corresponding to a first joint defense number in a plurality of community joint defense numbers; a first determining module 240, configured to determine a help requirement type of the first user equipment according to call content between the first user equipment and the second user equipment; a second obtaining module 250, configured to obtain a first user attribute corresponding to the first joint defence number according to a mapping relationship between the community joint defence number and the user attribute; a second determining module 260, configured to determine that the help-seeking information sending of the first user device is valid if the help-seeking requirement type matches the first user attribute.

In one implementation, the determining device further includes: the judging module is used for judging whether the help-seeking demand type is associated with community resource reservation or not after the help-seeking information of the first user equipment is effectively sent, wherein the community resource reservation is the resource reservation corresponding to the first joint defense number; the adjusting module is configured to adjust, when the help-seeking demand type is associated with community resource reservation, the number of resources corresponding to the help-seeking demand type, the first joint defense number and the phone number of the first user equipment, which are recorded in the resource record database, according to the help-seeking demand type, the first joint defense number and the phone number of the first user equipment.

In one implementation manner, the second determining module 260 is further configured to determine, after the obtaining the first user attribute corresponding to the first joint defense number, a second user attribute corresponding to the help requirement type according to the help requirement type if the help requirement type does not match the first user attribute; the second obtaining module 250 is further configured to obtain a plurality of second joint defense numbers corresponding to the second user attribute according to a mapping relationship between the community joint defense numbers and the user attribute, and initiate a call to user equipment corresponding to the plurality of second joint defense numbers.

In one implementation, the determining device further includes: and the sending module is used for sending the call record between the first user equipment and the second user equipment to user equipment corresponding to other joint defense numbers in the community joint defense numbers under the condition that the call between the first user equipment and the second user equipment is ended.

In one implementation, the first determining module 240 determines the help request type of the first user device according to the call content between the first user device and the second user device, including: carrying out semantic analysis on call content between the first user equipment and the second user equipment; and determining the help-seeking requirement type of the first user equipment according to the semantic analysis result.

The determining device for effectively sending the help-seeking information provided by the embodiment of the application can realize each process realized by the determining method embodiment for effectively sending the help-seeking information, and in order to avoid repetition, the description is omitted here.

Optionally, as shown in fig. 3, the embodiment of the present application further provides an electronic device 300, including a processor 301 and a memory 302, where a program or an instruction capable of running on the processor 301 is stored in the memory 302, and the program or the instruction implements each step of the above-mentioned determining method embodiment for effectively sending help information when executed by the processor 301, and the steps can achieve the same technical effect, so that repetition is avoided and no further description is given here.

The embodiment of the application further provides a readable storage medium, on which a program or an instruction is stored, where the program or the instruction implements each process of the determining method embodiment for effectively sending the help seeking information when being executed by a processor, and the same technical effects can be achieved, so that repetition is avoided, and no redundant description is provided herein.

Wherein the processor is a processor in the electronic device described in the above embodiment. The readable storage medium includes computer readable storage medium such as computer readable memory ROM, random access memory RAM, magnetic or optical disk, etc.

It should be noted that, in this document, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising one … …" does not exclude the presence of other like elements in a process, method, article, or apparatus that comprises the element. Furthermore, it should be noted that the scope of the methods and apparatus in the embodiments of the present application is not limited to performing the functions in the order shown or discussed, but may also include performing the functions in a substantially simultaneous manner or in an opposite order depending on the functions involved, e.g., the described methods may be performed in an order different from that described, and various steps may also be added, omitted, or combined. Additionally, features described with reference to certain examples may be combined in other examples.

From the above description of the embodiments, it will be clear to those skilled in the art that the above-described embodiment method may be implemented by means of software plus a necessary general hardware platform, but of course may also be implemented by means of hardware, but in many cases the former is a preferred embodiment. Based on such understanding, the technical solutions of the present application may be embodied essentially or in a part contributing to the prior art in the form of a computer software product stored in a storage medium (such as ROM/RAM, magnetic disk, optical disk), comprising several instructions for causing a terminal (which may be a mobile phone, a computer, a server, or a network device, etc.) to perform the methods described in the embodiments of the present application.

The embodiments of the present application have been described above with reference to the accompanying drawings, but the present application is not limited to the above-described embodiments, which are merely illustrative and not restrictive, and many forms may be made by those of ordinary skill in the art without departing from the spirit of the present application and the scope of the claims, which are also within the protection of the present application.

Claims (10)

1. The method for determining the effective transmission of the help information is characterized by comprising the following steps:

receiving a call initiated by first user equipment, wherein the called number of the call is a target help-seeking short number;

acquiring a plurality of community joint defense numbers corresponding to the target help seeking short number according to the corresponding relation between the help seeking short number preset by the first user equipment and the community joint defense numbers, and initiating calls to the user equipment corresponding to the community joint defense numbers;

under the condition that a call response of second user equipment is received, establishing a call path between the first user equipment and the second user equipment, wherein the second user equipment is user equipment corresponding to a first joint defense number in a plurality of community joint defense numbers;

determining a help-seeking requirement type of the first user equipment according to the call content between the first user equipment and the second user equipment;

acquiring a first user attribute corresponding to the first joint defense number according to the mapping relation between the community joint defense number and the user attribute;

and under the condition that the help-seeking requirement type is matched with the first user attribute, determining that the help-seeking information of the first user equipment is effectively transmitted.

2. The method according to claim 1, further comprising, after said determining that the help information transmission of the first user equipment is valid:

judging whether the help-seeking demand type is associated with community resource reservation, wherein the community resource reservation is the resource reservation corresponding to the first joint defense number;

and under the condition that the help-seeking demand type is associated with community resource reservation, adjusting the resource quantity corresponding to the help-seeking demand type, the first joint defense number and the telephone number of the first user equipment, which are recorded in a resource record database, according to the help-seeking demand type, the first joint defense number and the telephone number of the first user equipment.

3. The method of determining according to claim 1, further comprising, after the obtaining the first user attribute corresponding to the first joint defence number:

determining a second user attribute corresponding to the help-seeking requirement type according to the help-seeking requirement type under the condition that the help-seeking requirement type is not matched with the first user attribute;

and acquiring a plurality of second joint defense numbers corresponding to the second user attributes according to the mapping relation between the community joint defense numbers and the user attributes, and initiating calls to user equipment corresponding to the second joint defense numbers.

4. The determination method according to claim 1, characterized by further comprising:

and under the condition that the call between the first user equipment and the second user equipment is ended, sending call records between the first user equipment and the second user equipment to user equipment corresponding to other joint defense numbers in the community joint defense numbers.

5. The method according to claim 1, wherein the determining the help request type of the first user device according to the call content between the first user device and the second user device includes:

carrying out semantic analysis on call content between the first user equipment and the second user equipment;

and determining the help-seeking requirement type of the first user equipment according to the semantic analysis result.

6. A determination device for effectively transmitting help information, comprising:

the receiving module is used for receiving a call initiated by the first user equipment, wherein the called number of the call is a target help-seeking short number;

the first acquisition module is used for acquiring a plurality of community joint defense numbers corresponding to the target help short number according to the corresponding relation between the help short number preset by the first user equipment and the community joint defense numbers, and initiating calls to the user equipment corresponding to the community joint defense numbers;

the system comprises a building module, a communication module and a communication module, wherein the building module is used for building a communication path between first user equipment and second user equipment under the condition of receiving a call response of the second user equipment, wherein the second user equipment is user equipment corresponding to a first joint defense number in a plurality of community joint defense numbers;

the first determining module is used for determining the help-seeking requirement type of the first user equipment according to the call content between the first user equipment and the second user equipment;

the second acquisition module is used for acquiring a first user attribute corresponding to the first joint defence number according to the mapping relation between the community joint defence number and the user attribute;

and the second determining module is used for determining that the help seeking information of the first user equipment is effectively transmitted under the condition that the help seeking requirement type is matched with the first user attribute.

7. The determination device according to claim 6, further comprising: the judging module and the adjusting module are used for judging whether the current state of the current state is changed,

the judging module is configured to judge whether the help-seeking requirement type is associated with a community resource reserve after the help-seeking information of the first user equipment is determined to be effective, where the community resource reserve is a resource reserve corresponding to the first joint defense number;

the adjusting module is configured to adjust, when the help-seeking demand type is associated with community resource reservation, the number of resources corresponding to the help-seeking demand type, the first joint defense number and the phone number of the first user equipment, which are recorded in the resource record database, according to the help-seeking demand type, the first joint defense number and the phone number of the first user equipment.

8. The determining apparatus of claim 6, wherein,

the second determining module is further configured to determine, after the obtaining the first user attribute corresponding to the first joint defense number, a second user attribute corresponding to the help-seeking requirement type according to the help-seeking requirement type if the help-seeking requirement type is not matched with the first user attribute;

the second obtaining module is further configured to obtain a plurality of second joint defense numbers corresponding to the second user attribute according to a mapping relationship between the community joint defense numbers and the user attribute, and initiate a call to user equipment corresponding to the plurality of second joint defense numbers.

9. The determination device according to claim 6, further comprising:

and the sending module is used for sending the call record between the first user equipment and the second user equipment to user equipment corresponding to other joint defense numbers in the community joint defense numbers under the condition that the call between the first user equipment and the second user equipment is ended.

10. The determining device of claim 6, wherein the first determining module determines a help requirement type of the first user device according to call content between the first user device and the second user device, comprising:

carrying out semantic analysis on call content between the first user equipment and the second user equipment;

and determining the help-seeking requirement type of the first user equipment according to the semantic analysis result.