CN104243290B - A kind of dispatching desk communication means based on instant message and system - Google Patents
A kind of dispatching desk communication means based on instant message and system Download PDFInfo
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Abstract
The invention discloses a kind of dispatching desk communication means based on instant message, by the instant message (Message method) of Session Initiation Protocol being introduced the real time communication that dispatching communication system realizes between dispatching desk and dispatch server, the instant message that adopts XML to encode in message body transmits the request of dispatching services order, response and event message, and the instantaneity that instant message content transmits can meet the requirement of real-time of system.The present invention efficiently solves that dispatching desk communication protocol in prior art is privately ownedly closed, the difficult problem of operation expanding, thus increases standardization, the opening of system, promotes the extended capability of new business.
Description
Technical field
The invention belongs to communication technical field, relate to a kind of communication means of dispatching desk, adopt the instant message of Session Initiation Protocol to transmit dispatching desk operation requests/response.
Background technology
The dispatching communication system of some industry (such as electric power), generally comprises the equipment such as scheduling switch, dispatching desk, scheduling extensions.Wherein, dispatching desk carries out the operation interface that dispatching telephone operation uses, the state presenting dispatching telephone in real time as client for dispatcher at different levels provides, and multiple dispatching desk forms a dispatching desk group; Service end (some manufacturer realizes in scheduling switch) provides Call Control Service and the event of scheduling extensions for each dispatching desk.
In the prior art, the operation requests between dispatching desk with service end, response and event message generally all adopt proprietary protocol to communicate, operation expanding difficulty, are difficult to the communication message analyzing dispatching desk during functional test.
The Softswitch technology of IP based network has obtained significant progress and large-scale application in the communications field, the foundation of Session Initiation Protocol and expanded definition thereof, amendment and stop session interaction, is changing the communication way that people use the Internet.Message method-SIP expands RFC3428, and it allows to transfer immediate news, and the maximum feature of immediate news systems is the instantaneity that content transmits, and can carry out close to real-time information interaction between two or more user.
Summary of the invention
In view of this, embodiments provide a kind of dispatching desk communication means based on instant message, Message method by Session Initiation Protocol between dispatching desk and dispatch server transfers immediate news, call operation request, response and the event message of XML coding is carried message body, the standardization of increase system, opening, promote the extended capability of new business.
For achieving the above object, the embodiment of the present invention provides following technical scheme:
System adopts the SoftSwitch of current main-stream Softswitch manufacturer as scheduling switch, dispatch server is independent of scheduling switch, by the CTI protocol realization of the standards such as CSTA/TAPI/TSAPI/JTAPI and the computer telecommunication application integration of different vendor's SoftSwitch, for dispatching desk provides the Call Control Service across manufacturer's SoftSwitch.Send SIPMessage instant message by sip server between dispatching desk and dispatch server, in message body, carry the XML(ExtensibleMarkupLanguage of scheduling operation request, response and/or event message) format information.
SIPMessage instant message body, from call event <CallEvent> root element, comprises message header <MessageHead> element and event message <EventMessage> element.Wherein, the message header <MessageHead> element definition public information of system message, comprises dispatch server mark <AS-ID> element, dispatching desk mark <DIS-ID> element, sequence of events <SerialNo> element and Time To Event <GeneralizedTime> element; Event message <EventMessage> element optionally comprises call event <CallEvent> element and Action Events <OperateEvent> element according to the value of event attribute eventtype.
When the value of event attribute eventtype represents that SIPMessage instant message body is when sending to the upstream message of dispatching desk from dispatch server, event message element comprises call event <CallEvent> element, the response message that described upstream message comprises operation dispatching person's operation requests or the call event messages of dispatching telephone listened to.
According to the value of call event attribute CallEventNo, it is one or more that call event <CallEvent> element in described SIPMessage instant message body comprises in following element: operational order response <CMDRspEvent> element, call connection Status Change event <ConnectionStateEvent> element, forward featured configuration event <forwardEvent> element, open bell featured configuration event <ringEvent> element, automatic-answering back device featured configuration event <autoAnswerEvent> element and/or scheduling switch connection event <connectEvent> element.
When the value of event attribute eventtype represents that SIPMessage instant message body is when sending to the downstream message of dispatch server from dispatching desk, event message element comprises Action Events <OperateEvent> element, and described downstream message comprises the scheduling operation request message of dispatcher;
According to the value of call event attribute CallEventNo, it is one or more that Action Events <OperateEvent> element in described SIPMessage instant message body comprises in following element: dispatching desk registration <DisRegCMD> element, <DisUnRegCMD> element nullified by dispatching desk, <DisCallStartCMD> element is initiated in calling, call answering <DisAnswerCMD> element, calling release <DisCallReleaseCMD> element, calling keeps <DisCallHoldCMD> element, call recovery <DisCallRetriveCMD> element, Blind Call Transfer <DisCallForwardCMD> element, call negotiation <DisConsultationCallCMD> element, call pick up <DisPickupCallCMD> element, call diversion <DisTransferCallCMD> element, call out resident <DisParkCallCMD> element, calling intrusion <DisCallInsertCMD> element, <DisCallRELCMD> element is tolled breakdown in calling, <DisConfStartCMD> element is initiated in meeting, meeting adjourned <DisConfRelCMD> element, Conference control <DisConfCtrlCMD> element, forward <DisSetForwardCMD> element is set, setting is opened bell and is closed bell <DisSetRingCMD> element and/or arrange automatic-answering back device <DisSetAutoanswerCMD> element.
Accompanying drawing explanation
Fig. 1 is the relation schematic diagram dispatching SoftSwitch, scheduling extensions (IP phone), dispatch server, sip server in embodiment of the present invention dispatching desk and dispatching communication system;
Fig. 2 is the flow chart of embodiment of the present invention dispatching desk communication service request, response;
Fig. 3 is the flow chart that embodiment of the present invention IP phone event message reports dispatching desk.
Embodiment
Below in conjunction with accompanying drawing, the specific embodiment of the present invention is described in further detail.
Fig. 1 is the relation schematic diagram dispatching SoftSwitch, scheduling extensions (IP phone), dispatch server, sip server in embodiment of the present invention dispatching desk and dispatching communication system.Sip server 10, dispatching desk 20, dispatch server 30 must run Session Initiation Protocol stack, dispatching desk and dispatch server all pass through Session Initiation Protocol stack Module registers on sip server, therefore, system configuration comprises: the Session Initiation Protocol stack module 301 on the Session Initiation Protocol stack module 101 on sip server 10, the Session Initiation Protocol stack module 201 on dispatching desk 20, dispatch server 30.
Fig. 2 is the flow chart of embodiment dispatching desk communication service request, response.Dispatching desk is the operating desk that dispatcher carries out dispatching telephone operation use, dispatcher by the function button on interface to dispatch server transmit operation request, the Session Initiation Protocol stack module 201 of dispatching desk uses the Message method of Session Initiation Protocol with the form of SIPMessage instant message body, request message to be sent to the Session Initiation Protocol stack module 101 of sip server, the Session Initiation Protocol stack module 301 of dispatch server is sent to immediately after Session Initiation Protocol stack module 101 receives message, respond the 200OK method defined in Session Initiation Protocol after Session Initiation Protocol stack module 301 receives message immediately to receive to the expression of the Session Initiation Protocol stack module 101 of sip server, Session Initiation Protocol stack module 101 sends to the Session Initiation Protocol stack module 201 of dispatching desk to represent that dispatch server receives operation requests after receiving 200OK response immediately.The operation requests of all dispatching desks in dispatch server receiving system, operation dispatching strategy, corresponding Call Control Service is performed by the CTI agreement request scheduling switch of the standards such as CSTA, after receiving the response of scheduling switch, generating run command response message sends to the dispatching desk of operation requests, the Session Initiation Protocol stack module 301 of dispatch server uses the Message method of Session Initiation Protocol response message to be sent to the Session Initiation Protocol stack module 101 of sip server, the Session Initiation Protocol stack module 201 of dispatching desk is sent to immediately after Session Initiation Protocol stack module 101 receives message, respond 200OK after Session Initiation Protocol stack module 201 receives message immediately to receive to the expression of the Session Initiation Protocol stack module 101 of sip server, Session Initiation Protocol stack module 101 sends to the Session Initiation Protocol stack module 301 of dispatch server to represent that dispatching desk receives response message after receiving 200OK response immediately.The definition of operational order request and response is provided in form 1.SIPMessage instant message body, from call event <CallEvent> root element, comprises message header <MessageHead> element and event message <EventMessage> element.
The message header <MessageHead> element definition public information of system message, comprises dispatch server mark <AS-ID> element, dispatching desk mark <DIS-ID> element, sequence of events <SerialNo> element and Time To Event <GeneralizedTime> element; Event message <EventMessage> element optionally comprises call event <CallEvent> element and Action Events <OperateEvent> element according to the value of event attribute eventtype.When the value of event attribute eventtype represents that SIPMessage instant message body is when sending to the upstream message of dispatching desk from dispatch server, event message element comprises call event <CallEvent> element, the response message that described upstream message comprises operation dispatching person's operation requests or the call event messages of dispatching telephone listened to.
According to the value of call event attribute CallEventNo, it is one or more that call event <CallEvent> element in described SIPMessage instant message body comprises in following element: operational order response <CMDRspEvent> element, call connection Status Change event <ConnectionStateEvent> element, forward featured configuration event <forwardEvent> element, open bell featured configuration event <ringEvent> element, automatic-answering back device featured configuration event <autoAnswerEvent> element and/or scheduling switch connection event <connectEvent> element.
When the value of call event attribute CallEventNo represents that SIPMessage instant message body is the response message to dispatcher's operation requests, call event <CallEvent> element in described SIPMessage instant message body comprises operational order response <CMDRspEvent> element, its comprise further dispatching desk handle number, operational order number, operation response results and initiating conference operation time return meeting identification;
When the value of call event attribute CallEventNo represents that SIPMessage instant message body is the call connection Status Change event of listened to dispatching telephone, call event <CallEvent> element in described SIPMessage instant message body comprises call connection Status Change event <ConnectionStateEvent> element, it comprises equipment monitor sign further, equipment number, call identification, outgoing call identifies, can parliament, event identifier, event time, time type, connection status and state variation reason,
When the value of call event attribute CallEventNo represents that SIPMessage instant message body is the forward featured configuration event of listened to dispatching telephone, call event <CallEvent> element in described SIPMessage instant message body comprises forward featured configuration event <forwardEvent> element, and it comprises equipment number, the destination number of forward, forward type and forward state further;
When the value of call event attribute CallEventNo represent SIPMessage instant message body be listened to dispatching telephone open bell featured configuration event time, call event <CallEvent> element in described SIPMessage instant message body comprises out bell featured configuration event <ringEvent> element, and it comprises equipment number further and opens bell/close bell-shaped state;
When the value of call event attribute CallEventNo represents that SIPMessage instant message body is the automatic-answering back device featured configuration Event element of listened to dispatching telephone, call event <CallEvent> element in described SIPMessage instant message body comprises automatic-answering back device featured configuration event <autoAnswerEvent> element, and it comprises equipment number, automatic-answering back device state and ringing number further;
When the value of call event attribute CallEventNo represents that SIPMessage instant message body is the scheduling switch connection event of listened to dispatching telephone, call event <CallEvent> element in described SIPMessage instant message body comprises scheduling switch connection event <connectEvent> element, and it comprises connection type and connection status further.
When the value of event attribute eventtype represents that SIPMessage instant message body is when sending to the downstream message of dispatch server from dispatching desk, event message element in SIPMessage instant message body comprises Action Events <OperateEvent> element, and described downstream message comprises the scheduling operation request message of dispatcher;
According to the value of call event attribute CallEventNo, it is one or more that Action Events <OperateEvent> element in described SIPMessage instant message body comprises in following element: dispatching desk registration <DisRegCMD> element, <DisUnRegCMD> element nullified by dispatching desk, <DisCallStartCMD> element is initiated in calling, call answering <DisAnswerCMD> element, calling release <DisCallReleaseCMD> element, calling keeps <DisCallHoldCMD> element, call recovery <DisCallRetriveCMD> element, Blind Call Transfer <DisCallForwardCMD> element, call negotiation <DisConsultationCallCMD> element, call pick up <DisPickupCallCMD> element, call diversion <DisTransferCallCMD> element, call out resident <DisParkCallCMD> element, calling intrusion <DisCallInsertCMD> element, <DisCallRELCMD> element is tolled breakdown in calling, <DisConfStartCMD> element is initiated in meeting, meeting adjourned <DisConfRelCMD> element, Conference control <DisConfCtrlCMD> element, forward <DisSetForwardCMD> element is set, setting is opened bell and is closed bell <DisSetRingCMD> element and/or arrange automatic-answering back device <DisSetAutoanswerCMD> element.
When the value of call event attribute CallEventNo represents that SIPMessage instant message body is to dispatching desk registration operation requests, Action Events <OperateEvent> element in described SIPMessage instant message body comprises dispatching desk registration <DisRegCMD> element, and it comprises dispatching desk left handle number, dispatching desk right handles number, dispatching desk sets of numbers, dispatching desk group emergency numbers and hour of log-on further.
When the value of call event attribute CallEventNo represents that SIPMessage instant message body is to the request of dispatching desk logoff operation, Action Events <OperateEvent> element in described SIPMessage instant message body comprises dispatching desk and nullifies <DisUnRegCMD> element, and it comprises dispatching desk left handle number, dispatching desk right handles number, dispatching desk sets of numbers, dispatching desk group emergency numbers and log out time further.
When the value of call event attribute CallEventNo represents that SIPMessage instant message body is when initiating request to dispatching desk calling, Action Events <OperateEvent> element in described SIPMessage instant message body comprises calling and initiates <DisCallStartCMD> element, and it comprises dispatching desk handle number, called number and call time further.
When the value of call event attribute CallEventNo represents that SIPMessage instant message body is to the request of dispatching desk call answering, Action Events <OperateEvent> element in described SIPMessage instant message body comprises call answering <DisAnswerCMD> element, and it comprises dispatching desk handle number, call identification, calling number and response time further.
When the value of call event attribute CallEventNo represents that SIPMessage instant message body is to dispatching desk call release request, Action Events <OperateEvent> element in described SIPMessage instant message body comprises calling release <DisCallReleaseCMD> element, and it comprises dispatching desk handle number, call identification, Subscriber Number and release time further.
When the value of call event attribute CallEventNo represents that SIPMessage instant message body is to dispatching desk calling maintenance request, Action Events <OperateEvent> element in described SIPMessage instant message body comprises calling and keeps <DisCallHoldCMD> element, and it comprises dispatching desk handle number, call identification further and is kept the number of calling.
When the value of call event attribute CallEventNo represents that SIPMessage instant message body is to the request of dispatching desk call recovery, Action Events <OperateEvent> element in described SIPMessage instant message body comprises call recovery <DisCallRetriveCMD> element, its number comprising dispatching desk handle number, call identification further and be resumed calling.
When the value of call event attribute CallEventNo represents that SIPMessage instant message body is to the request of dispatching desk Blind Call Transfer, Action Events <OperateEvent> element in described SIPMessage instant message body comprises Blind Call Transfer <DisCallForwardCMD> element, and it comprises dispatching desk handle number, call identification, calling number and transfer destination Mobile Station International ISDN Number further.
When the value of call event attribute CallEventNo represents that SIPMessage instant message body is to dispatching desk call negotiation request, Action Events <OperateEvent> element in described SIPMessage instant message body comprises call negotiation <DisConsultationCallCMD> element, and it comprises the telephone number of dispatching desk handle number, call identification, calling the opposing party and consulting further.
When the value of call event attribute CallEventNo represents that SIPMessage instant message body is to the request of dispatching desk call pick up, Action Events <OperateEvent> element in described SIPMessage instant message body comprises call pick up <DisPickupCallCMD> element, and it comprises dispatching desk handle number further, needs the equipment of pickup and need the calling of pickup.
When the value of call event attribute CallEventNo represents that SIPMessage instant message body is to dispatching desk call forwarding request, Action Events <OperateEvent> element in described SIPMessage instant message body comprises call diversion <DisTransferCallCMD> element, and it comprises dispatching desk handle number, main call identification and second call identification further.
When the value of call event attribute CallEventNo represents that SIPMessage instant message body is to dispatching desk calling resident request, Action Events <OperateEvent> element in described SIPMessage instant message body comprises the resident <DisParkCallCMD> element of calling, and it comprises dispatching desk handle number, call identification, calling the opposing party and resident telephone number further.
When the value of call event attribute CallEventNo represents that SIPMessage instant message body is to dispatching desk calling intrusion request, Action Events <OperateEvent> element in described SIPMessage instant message body comprises calling intrusion <DisCallInsertCMD> element, its comprise further dispatching desk handle number, handle call identification, be inserted into calling call identification and be inserted into caller/called number.
When the value of call event attribute CallEventNo represents that SIPMessage instant message body is when tolling breakdown request to dispatching desk calling, Action Events <OperateEvent> element in described SIPMessage instant message body comprises calling and tolls breakdown <DisCallRELCMD> element, and it comprises dispatching desk handle number, the call identification torn open to be inserted further and will carry out the Subscriber Number conversed.
When the value of call event attribute CallEventNo represents that SIPMessage instant message body is meeting initiation request, Action Events <OperateEvent> element in described SIPMessage instant message body comprises meeting and initiates <DisConfStartCMD> element, and it comprises meeting group number, dispatching desk handle number, Conference Calling mark, conference type, reason, conference member number, meeting initial time and meeting duration further.
When the value of call event attribute CallEventNo represents the request that is that meeting adjourned of SIPMessage instant message body, Action Events <OperateEvent> element in described SIPMessage instant message body comprises that meeting adjourned <DisConfRelCMD> element, it comprises meeting group number, dispatching desk handle number, Conference Calling mark, conference type, reason, conference member number, meeting initial time and meeting duration further.
When the value of call event attribute CallEventNo represents that SIPMessage instant message body is Conference control request, Action Events <OperateEvent> element in described SIPMessage instant message body comprises Conference control <DisConfCtrlCMD> element, and it comprises dispatching desk handle number, Conference Calling mark, meeting command code, conference member and resource name further.
When the value of call event attribute CallEventNo represents that SIPMessage instant message body is when arranging forwarding request, Action Events <OperateEvent> element in described SIPMessage instant message body comprises and arranges forward <DisSetForwardCMD> element, and it comprises dispatching desk handle number, the destination number of forward and forward type further.
When the value of call event attribute CallEventNo represent SIPMessage instant message body be arrange open bell close bell request time, Action Events <OperateEvent> element in described SIPMessage instant message body comprises setting and opens bell and close bell <DisSetRingCMD> element, and it comprises dispatching desk handle number further and opens bell/close bell-shaped state.
When the value of call event attribute CallEventNo represents that SIPMessage instant message body is when arranging automatic-answering back device request, Action Events <OperateEvent> element in described SIPMessage instant message body comprises and arranges automatic-answering back device <DisSetAutoanswerCMD> element, and it comprises dispatching desk handle number, automatic-answering back device state and ringing number further.
Form 1 operational order request and response
Fig. 3 is that example I P telephone event information reporting is to the flow chart of dispatching desk.The event that dispatch server is produced to dispatching telephone by the CTI protocol listening of the standards such as CSTA in whole calling procedure, send to all dispatching desks dispatching desk interface comprising this user, the Session Initiation Protocol stack module 301 of dispatch server uses the Message method of Session Initiation Protocol, with the form of SIPMessage instant message body, call event is sent to the Session Initiation Protocol stack module 101 of sip server, the Session Initiation Protocol stack module 201 of target dispatch platform is sent to immediately after Session Initiation Protocol stack module 101 receives message, respond 200OK after Session Initiation Protocol stack module 201 receives message immediately to receive to the expression of the Session Initiation Protocol stack module 101 of sip server, Session Initiation Protocol stack module 101 sends to the Session Initiation Protocol stack module 301 of dispatch server to represent that dispatching desk receives call event messages after receiving 200OK response immediately, the call event that each dispatching desk process receives represents the call state of dispatching telephone on interface by button color.The definition of call event is provided in form 2.
Form 2 call event
To the above-mentioned explanation of the disclosed embodiments, professional and technical personnel in the field are realized or uses the present invention.Be apparent for those skilled in the art to the multiple amendment of these embodiments, General Principle as defined herein can without departing from the spirit or scope of the present invention, realize in other embodiments.Therefore, the present invention can not be restricted to these embodiments shown in this article, but will meet the widest scope consistent with principle disclosed herein and features of novelty.
Claims (12)
1. in dispatching communication system based on a dispatching desk communication means for instant message, this dispatching communication system comprise scheduling SoftSwitch, scheduling extensions, dispatch server, sip server and dispatching desk, it is characterized in that: comprise following steps:
SIPMessage instant message is sent by sip server between dispatching desk and dispatch server;
Dispatch server passes through CTI protocol realization and the computer telecommunication application integration of dispatching SoftSwitch, for dispatching desk provides the Call Control Service across manufacturer's scheduling SoftSwitch,
Wherein carry the XML format information of scheduling operation request message, response message and/or event message in SIPMessage instant message;
Comprised by the step of sip server transmission SIPMessage instant message between wherein said dispatching desk and dispatch server:
Scheduling operation request message, with the form of SIPMessage instant message, is sent to sip server by dispatching desk;
Sip server sends to dispatch server after receiving this scheduling operation request message;
After dispatch server receives this scheduling operation request message, respond in Session Initiation Protocol the 200OK defined and represent to sip server and receive;
Sip server sends it to dispatching desk and represents that dispatch server receives scheduling operation request after receiving 200OK response.
2. the method for claim 1, is characterized in that: comprised by the step of sip server transmission SIPMessage instant message between wherein said dispatching desk and dispatch server:
The event that dispatch server is produced to dispatching telephone by the CTI protocol listening of the standards such as CSTA in whole calling procedure;
This call event messages, with the form of SIPMessage instant message, is sent to sip server by dispatch server;
Sip server sends to target dispatch platform after receiving this call event messages immediately;
Target dispatch platform is responded 200OK immediately and is represented to sip server and receive after receiving this call event messages;
Sip server sends to dispatch server to represent that dispatching desk receives call event messages after receiving 200OK response immediately;
The call event that each dispatching desk process receives, interface is represented by button color the call state of dispatching telephone.
3. the method for claim 1, is characterized in that: wherein said dispatch server passes through CTI protocol realization and the computer telecommunication application integration of dispatching SoftSwitch, for dispatching desk provides the step of the Call Control Service across manufacturer's SoftSwitch to comprise:
The scheduling operation request of all dispatching desks in dispatch server receiving system, operation dispatching strategy, performs corresponding Call Control Service by CTI agreement request scheduling SoftSwitch.
4. the method for claim 1, it is characterized in that: wherein SIPMessage instant message is from call event <CallEvent> root element, comprise message header <MessageHead> element and event message <EventMessage> element, wherein
The message header <MessageHead> element definition public information of system message, comprises dispatch server mark <AS-ID> element, dispatching desk mark <DIS-ID> element, sequence of events <SerialNo> element and Time To Event <GeneralizedTime> element; Event message <EventMessage> element comprises call event <CallEvent> element or Action Events <OperateEvent> element according to the value of event attribute eventtype
Wherein, when the value of event attribute eventtype represents that SIPMessage instant message is when sending to the upstream message of dispatching desk from dispatch server, event message element comprises call event <CallEvent> element, the response message that described upstream message comprises operation dispatching person's operation requests or the call event messages of dispatching telephone listened to;
According to the value of call event attribute CallEventNo, it is one or more that call event <CallEvent> element in described SIPMessage instant message comprises in following element: operational order response <CMDRspEvent> element, call connection Status Change event <ConnectionStateEvent> element, forward featured configuration event <forwardEvent> element, open bell featured configuration event <ringEvent> element, automatic-answering back device featured configuration event <autoAnswerEvent> element and/or scheduling SoftSwitch connection event <connectEvent> element.
5. method as claimed in claim 4, it is characterized in that: wherein, when the value of event attribute eventtype represents that SIPMessage instant message is when sending to the downstream message of dispatch server from dispatching desk, event message element comprises Action Events <OperateEvent> element, and described downstream message comprises the scheduling operation request message of dispatcher;
According to the value of call event attribute CallEventNo, it is one or more that Action Events <OperateEvent> element in described SIPMessage instant message comprises in following element: dispatching desk registration <DisRegCMD> element, <DisUnRegCMD> element nullified by dispatching desk, <DisCallStartCMD> element is initiated in calling, call answering <DisAnswerCMD> element, calling release <DisCallReleaseCMD> element, calling keeps <DisCallHoldCMD> element, call recovery <DisCallRetriveCMD> element, Blind Call Transfer <DisCallForwardCMD> element, call negotiation <DisConsultationCallCMD> element, call pick up <DisPickupCallCMD> element, call diversion <DisTransferCallCMD> element, call out resident <DisParkCallCMD> element, calling intrusion <DisCallInsertCMD> element, <DisCallRELCMD> element is tolled breakdown in calling, <DisConfStartCMD> element is initiated in meeting, meeting adjourned <DisConfRelCMD> element, Conference control <DisConfCtrlCMD> element, forward <DisSetForwardCMD> element is set, setting is opened bell and is closed bell <DisSetRingCMD> element and/or arrange automatic-answering back device <DisSetAutoanswerCMD> element.
6. a dispatching communication system, this system comprises scheduling SoftSwitch, scheduling extensions, dispatch server, sip server and dispatching desk, it is characterized in that:
Sip server, dispatching desk and dispatch server has respectively Session Initiation Protocol stack module;
SIPMessage instant message is sent by the Session Initiation Protocol stack module of sip server between the Session Initiation Protocol stack module of dispatching desk and dispatch server;
Dispatch server passes through CTI protocol realization and the computer telecommunication application integration of dispatching SoftSwitch, for dispatching desk provides the Call Control Service across manufacturer's scheduling SoftSwitch,
Wherein carry the XML format information of scheduling operation request message, response message and/or event message in SIPMessage instant message.
7. system as claimed in claim 6, sends SIPMessage instant message by the Session Initiation Protocol stack module of sip server between the Session Initiation Protocol stack module of wherein said dispatching desk and dispatch server, it is characterized in that: comprising:
Scheduling operation request message, with the form of SIPMessage instant message, is sent to sip server by dispatching desk;
Sip server sends to dispatch server after receiving this scheduling operation request message;
After dispatch server receives this scheduling operation request message, respond in Session Initiation Protocol the 200OK defined and represent to sip server and receive;
Sip server sends it to dispatching desk and represents that dispatch server receives scheduling operation request after receiving 200OK response.
8. system as claimed in claim 6, sends SIPMessage instant message by sip server between wherein said dispatching desk and dispatch server, it is characterized in that: comprising:
The event that dispatch server is produced to dispatching telephone by the CTI protocol listening of the standards such as CSTA in whole calling procedure;
This call event messages, with the form of SIPMessage instant message, is sent to sip server by dispatch server;
Sip server sends to target dispatch platform after receiving this call event messages immediately;
Target dispatch platform is responded 200OK immediately and is represented to sip server and receive after receiving this call event messages;
Sip server sends to dispatch server to represent that dispatching desk receives call event messages after receiving 200OK response immediately;
The call event that each dispatching desk process receives, interface is represented by button color the call state of dispatching telephone;
Wherein said dispatch server, by the computer telecommunication application integration of CTI protocol realization with scheduling SoftSwitch, for dispatching desk provides the Call Control Service across manufacturer's SoftSwitch, comprising:
The scheduling operation request of all dispatching desks in dispatch server receiving system, operation dispatching strategy, performs corresponding Call Control Service by CTI agreement request scheduling SoftSwitch.
9. system as claimed in claim 6, it is characterized in that: wherein CTI agreement is in CSTA, TAPI, TSAPI, JTAPI standard one and/or multiple, wherein SIPMessage instant message is from call event <CallEvent> root element, comprises message header <MessageHead> element and event message <EventMessage> element; Wherein,
The message header <MessageHead> element definition public information of system message, comprises dispatch server mark <AS-ID> element, dispatching desk mark <DIS-ID> element, sequence of events <SerialNo> element and Time To Event <GeneralizedTime> element; Event message <EventMessage> element comprises call event <CallEvent> element or Action Events <OperateEvent> element according to the value of event attribute eventtype
Wherein, when the value of event attribute eventtype represents that SIPMessage instant message is when sending to the upstream message of dispatching desk from dispatch server, event message element comprises call event <CallEvent> element, the response message that described upstream message comprises operation dispatching person's operation requests or the call event messages of dispatching telephone listened to;
According to the value of call event attribute CallEventNo, it is one or more that call event <CallEvent> element in described SIPMessage instant message comprises in following element: operational order response <CMDRspEvent> element, call connection Status Change event <ConnectionStateEvent> element, forward featured configuration event <forwardEvent> element, open bell featured configuration event <ringEvent> element, automatic-answering back device featured configuration event <autoAnswerEvent> element and/or scheduling SoftSwitch connection event <connectEvent> element.
10. system as claimed in claim 9, it is characterized in that: wherein, when the value of event attribute eventtype represents that SIPMessage instant message is when sending to the downstream message of dispatch server from dispatching desk, event message element comprises Action Events <OperateEvent> element, and described downstream message comprises the scheduling operation request message of dispatcher;
According to the value of call event attribute CallEventNo, it is one or more that Action Events <OperateEvent> element in described SIPMessage instant message comprises in following element: dispatching desk registration <DisRegCMD> element, <DisUnRegCMD> element nullified by dispatching desk, <DisCallStartCMD> element is initiated in calling, call answering <DisAnswerCMD> element, calling release <DisCallReleaseCMD> element, calling keeps <DisCallHoldCMD> element, call recovery <DisCallRetriveCMD> element, Blind Call Transfer <DisCallForwardCMD> element, call negotiation <DisConsultationCallCMD> element, call pick up <DisPickupCallCMD> element, call diversion <DisTransferCallCMD> element, call out resident <DisParkCallCMD> element, calling intrusion <DisCallInsertCMD> element, <DisCallRELCMD> element is tolled breakdown in calling, <DisConfStartCMD> element is initiated in meeting, meeting adjourned <DisConfRelCMD> element, Conference control <DisConfCtrlCMD> element, forward <DisSetForwardCMD> element is set, setting is opened bell and is closed bell <DisSetRingCMD> element and/or arrange automatic-answering back device <DisSetAutoanswerCMD> element.
11. 1 kinds of dispatching communication systems based on instant message operation dispatching platform communication means, this system comprises scheduling SoftSwitch, scheduling extensions, dispatch server, sip server and dispatching desk, it is characterized in that:
Dispatching desk, for the form of SIPMessage instant message, sends to sip server by scheduling operation request message;
Sip server, sends to dispatch server after receiving this scheduling operation request message;
Dispatch server, after receiving this scheduling operation request message, responds in Session Initiation Protocol the 200OK defined and represents to sip server and receive;
Described sip server, also for after receiving 200OK response, sends it to dispatching desk and represents that dispatch server receives scheduling operation request;
The scheduling operation request of all dispatching desks in dispatch server receiving system, operation dispatching strategy, performs corresponding Call Control Service by CTI agreement request scheduling SoftSwitch.
12. 1 kinds of dispatching communication systems based on instant message operation dispatching platform communication means, this system comprises scheduling SoftSwitch, scheduling extensions, dispatch server, sip server and dispatching desk, it is characterized in that:
Dispatch server, for the event produced in whole calling procedure to dispatching telephone by the CTI protocol listening of the standards such as CSTA, and with the form of SIPMessage instant message, sends to sip server by call event messages;
Sip server, for sending to target dispatch platform immediately after receiving this call event messages;
Target dispatch platform, to represent to sip server receive for responding 200OK after receiving this call event messages immediately;
Described sip server, also for sending to dispatch server to represent that dispatching desk receives call event messages immediately after receiving 200OK response;
Each target dispatch platform, also represents the call state of dispatching telephone on interface by button color for the treatment of the call event received.
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| CN201410524055.2A CN104243290B (en) | 2014-10-08 | 2014-10-08 | A kind of dispatching desk communication means based on instant message and system |
| ZA2014/08331A ZA201408331B (en) | 2014-10-08 | 2014-11-13 | A dispatching desk communication method based on instant messages |
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| DE102015007857A1 (en) * | 2015-06-18 | 2016-12-22 | Unify Gmbh & Co. Kg | Method for establishing a telecommunication connection in a telecommunication system and telecommunication system |
| CN106790614B (en) * | 2016-12-30 | 2020-11-13 | 上海顶竹通讯技术有限公司 | Scheduling method and system based on cloud platform |
| CN111277783B (en) * | 2018-12-05 | 2021-07-23 | 大唐移动通信设备有限公司 | Connection establishment method and device for captain mode video conference |
| CN111988217B (en) * | 2020-08-31 | 2022-09-23 | Oppo广东移动通信有限公司 | Data interaction method and device, electronic equipment and storage medium |
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| CN101502086A (en) * | 2006-06-08 | 2009-08-05 | 三德惬瑞公司 | Converged call center |
| CN102984404A (en) * | 2012-11-08 | 2013-03-20 | 深圳中兴网信科技有限公司 | Voice communication scheduling command system |
| CN103475683A (en) * | 2012-06-08 | 2013-12-25 | 中兴通讯股份有限公司 | Cloud contact resource scheduling and processing method and apparatus thereof |
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| NO322831B1 (en) * | 2005-07-15 | 2006-12-11 | Tandberg Telecom As | Procedure for immediate conference call scheduling. |
| AU2006203487B2 (en) * | 2005-08-12 | 2008-04-24 | Samsung Electronics Co., Ltd. | System and method for transmitting system messages insession initiation protocol |
| CN102882808B (en) * | 2012-10-12 | 2015-04-29 | 武汉钢铁(集团)公司 | IP (Internet Protocol) dispatching method an IP dispatching system realized by expanding SIP (Session Initiation Protocol) protocol |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN101502086A (en) * | 2006-06-08 | 2009-08-05 | 三德惬瑞公司 | Converged call center |
| CN103475683A (en) * | 2012-06-08 | 2013-12-25 | 中兴通讯股份有限公司 | Cloud contact resource scheduling and processing method and apparatus thereof |
| CN102984404A (en) * | 2012-11-08 | 2013-03-20 | 深圳中兴网信科技有限公司 | Voice communication scheduling command system |
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| CN104243290A (en) | 2014-12-24 |
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