CN116883094A

CN116883094A - Order processing method and system

Info

Publication number: CN116883094A
Application number: CN202210312963.XA
Authority: CN
Inventors: 张朝星; 严飞
Original assignee: Beijing Jingdong Zhenshi Information Technology Co Ltd
Current assignee: Beijing Jingdong Zhenshi Information Technology Co Ltd
Priority date: 2022-03-28
Filing date: 2022-03-28
Publication date: 2023-10-13

Abstract

The invention discloses an order processing method and system, and relates to the technical field of intelligent logistics. One embodiment of the method comprises the following steps: acquiring order information, determining order address abnormality of the order information, calculating a sorting center for receiving corresponding orders according to the order address, and complementing the order address to obtain an complementing result; generating corresponding waybill information according to the order information, and sending the waybill information to a sorting center so that the sorting center executes corresponding performing operation; and determining a receiving and dispatching site for receiving the order according to the completion result, updating the order information and the freight list information, distributing the order to the receiving and dispatching site, and completing order performance. When the order address is abnormal, the method calculates a sorting center for receiving the order, takes the order instantly to perform normal performance, supplements the order address in the performance process, determines a receiving and dispatching station for receiving the order, completes the order performance, improves the order processing timeliness, and improves the customer experience.

Description

Order processing method and system

Technical Field

The invention relates to the technical field of intelligent logistics, in particular to an order processing method and system.

Background

In the logistics industry, after a customer places an order, a receiving site for receiving the order is calculated through a pre-sorting system, and if the address of the order filled by the customer is not detailed, the receiving site cannot be calculated, so that the customer is refused the order. Wherein the solicitation site is used for soliciting and/or dispatching orders.

In order to reduce refusal of order due to unclear order addresses, in the prior art, whether order receiving is performed is generally determined after an order address is confirmed by manual pre-sorting or customer service outbound and a result of manual pre-sorting or customer service outbound. Wherein, manual pre-sorting is to manually identify the order address or determine the receiving site of the order.

In the process of realizing the invention, the prior art has at least the following problems:

in the prior art, a manual pre-sorting or customer service calling result is required to be waited for to determine whether to receive an order, so that the waiting time of a customer is long, and the customer may directly give up the order; meanwhile, order performance cannot be performed in the waiting process, and order aging is affected.

Disclosure of Invention

In view of the above, an embodiment of the present invention provides a method and a system for processing an order, where when an order address is abnormal, a sorting center for receiving the order is calculated according to available information of the order address, and the order is received in real time to perform normal performance, and the order address is completed in the performance process, so that a dispatch site of the order is determined, and further order performance is completed, thereby improving the timeliness of order processing and improving customer experience.

To achieve the above object, according to an aspect of an embodiment of the present invention, there is provided an order processing method.

The order processing method of the embodiment of the invention comprises the following steps: acquiring order information, determining that the order address of the order information is abnormal, calculating a sorting center for receiving corresponding orders according to the order address, and completing the order address to obtain a completion result; generating corresponding waybill information according to the order information, and sending the waybill information to the sorting center so that the sorting center executes corresponding performing operation; and determining a receiving and dispatching site for receiving the order according to the completion result so as to update the order information and the freight list information, distributing the order to the receiving and dispatching site and completing order performance.

Optionally, the sorting center for receiving the corresponding order according to the order address calculation includes: extracting address field information of a set level from the order address; and searching a corresponding sorting center from the association relation between the preconfigured city and the sorting center in a degradation matching mode according to the level of the address field information.

Optionally, the sending the waybill information to the sorting center includes: and according to the order information, sending the waybill information to the sorting center under the condition that the order is determined to accord with a preset performance business rule.

Optionally, the determining, according to the completion result, a receiving site for receiving the order includes: under the condition that the completion result carries a normal order address, matching a receiving site for receiving the order according to the normal order address; and under the condition that the completion result directly carries the consignment site, taking the carried consignment site as the consignment site for receiving the order.

Optionally, after the step of obtaining the complement result, the method further includes: according to the completion result, if the receiving site for receiving the order cannot be determined, entering a customer service outbound flow to obtain an outbound result; the customer service outbound flow is used for acquiring a normal order address through outbound; and continuing to perform order execution or canceling or intercepting the order and the corresponding freight list according to the outbound result.

Optionally, the step of continuing to perform order performance according to the outbound result includes: according to the outbound result, determining that the address acquisition is successful, and according to the normal order address, matching a receiving and dispatching site for receiving the order; and updating the order information and the freight bill information, distributing the order to the dispatching website, and completing order performance.

Optionally, according to the outbound call result, canceling or intercepting the order and the corresponding waybill includes: determining that the address acquisition fails according to the outbound result, and judging whether the status of the solicitation of the order is before solicitation or after solicitation; if the shipping state is before shipping, canceling the order and the corresponding waybill; and intercepting the order and the waybill if the consignment state is that after consignment.

Optionally, the method further comprises: and under the condition that the residence time of the order stream after being transferred to the sorting center exceeds a set time threshold, the receiving and dispatching station for receiving the order cannot be determined, and a reverse order exchange is initiated through the sorting center so as to return the package corresponding to the order to a sender.

To achieve the above object, according to another aspect of an embodiment of the present invention, there is provided an order processing system.

An order processing system of an embodiment of the present invention includes: the pre-sorting module is used for acquiring order information, determining that the order address of the order information is abnormal, calculating a sorting center for receiving corresponding orders according to the order address, and completing the order address to obtain a completion result; the information generation module is used for generating corresponding waybill information according to the order information, and sending the waybill information to the sorting center so that the sorting center can execute corresponding performing operation; and the updating distribution module is used for determining a receiving site for receiving the order according to the completion result so as to update the order information and the freight list information, distributing the order to the receiving site and completing order performance.

Optionally, the pre-sorting module is further configured to extract address field information of a set level from the order address; and searching a corresponding sorting center from the association relation between the preconfigured city and the sorting center in a degradation matching mode according to the level of the address field information.

Optionally, the information generating module is further configured to send the waybill information to the sorting center when determining that the order meets a preset performance service rule according to the order information.

Optionally, the update distribution module is further configured to, when the completion result carries a normal order address, match a receiving site for receiving the order according to the normal order address; and under the condition that the completion result directly carries the consignment site, taking the carried consignment site as the consignment site for accepting the order.

Optionally, the system further comprises: the customer service outbound module is used for entering a customer service outbound flow if the receiving and dispatching site for receiving the order cannot be determined according to the completion result, and obtaining an outbound result; the customer service outbound flow is used for acquiring a normal order address through outbound; and continuing to perform order execution or canceling or intercepting the order and the corresponding freight list according to the outbound result.

Optionally, the customer service outbound module is further configured to determine that address acquisition is successful according to the outbound result, and match a receiving and dispatching site for receiving the order according to the normal order address; and updating the order information and the freight bill information, distributing the order to the dispatching site, and completing order performance.

Optionally, the customer service outbound module is further configured to determine, according to the outbound result, that the address acquisition fails, and determine whether the status of the dispatch of the order is before dispatch or after dispatch; and if the dispatch status is before dispatch, canceling the order and the corresponding waybill; and intercepting the order and the waybill if the consignment state is that after consignment.

Optionally, the system further comprises: and the reverse order changing module is used for initiating a reverse order changing through the sorting center to return the package corresponding to the order to a sender under the condition that the stay time of the order after the order flows to the sorting center exceeds a set time threshold value, and the receiving and dispatching station for receiving the order still cannot be determined.

To achieve the above object, according to still another aspect of the embodiments of the present invention, there is provided an electronic device.

An electronic device according to an embodiment of the present invention includes: one or more processors; and the storage device is used for storing one or more programs, and when the one or more programs are executed by the one or more processors, the one or more processors are enabled to realize an order processing method of the embodiment of the invention.

To achieve the above object, according to still another aspect of the embodiments of the present invention, there is provided a computer-readable medium.

A computer readable medium of an embodiment of the present invention has stored thereon a computer program which, when executed by a processor, implements an order processing method of an embodiment of the present invention.

One embodiment of the above invention has the following advantages or benefits: when the order address is abnormal, a sorting center for receiving the order is calculated according to the available information of the order address, the order is received immediately to perform normal performance, the order address is completed in the performance process, the order taking site is determined, order performance is further completed, order processing timeliness is improved, and customer experience is improved. The urban information with set level is extracted from the order address, and then the sorting center of the order is searched in a degradation matching mode, so that the query efficiency is improved on the premise of ensuring the accuracy.

By limiting the performance business rule, the order meeting the performance business rule can be preferentially completed under the condition that the order address of the order is abnormal. And according to different completion results, the sending-receiving site is determined in different modes, so that the follow-up completion of order form is facilitated. Under the condition that the completion result cannot determine the taking site, the normal order address is obtained through the customer service outbound attempt, and the order receiving rate is improved.

When the customer service outbound call can acquire a normal order address, a receiving and dispatching site is determined, so that order performance can be continued conveniently. When the normal order address can not be acquired, the order and the freight bill are timely canceled and intercepted, and the operation cost of the logistics industry is reduced. After the order flows to the sorting center for a period of time, the receiving and dispatching station for receiving the order still cannot be determined, a reverse order conversion is initiated, the reverse order corresponding to the order is returned to the sender, and the sender can conveniently know the logistics state of the order.

Further effects of the above-described non-conventional alternatives are described below in connection with the embodiments.

Drawings

The drawings are included to provide a better understanding of the invention and are not to be construed as unduly limiting the invention. Wherein:

FIG. 1 is a schematic diagram of the main steps of an order processing method according to a first embodiment of the present invention;

FIG. 2 is a schematic flow chart of an order processing method according to a second embodiment of the invention;

FIG. 3 is a schematic flow chart of an order processing method according to a third embodiment of the present invention;

FIG. 4 is a schematic flow chart of an order processing method according to a fourth embodiment of the present invention;

FIG. 5 is a schematic flow chart of an order processing method according to a fifth embodiment of the present invention;

FIG. 6 is a schematic diagram of the major modules of an order processing system according to an embodiment of the present invention;

FIG. 7 is an exemplary system architecture diagram in which embodiments of the present invention may be applied;

fig. 8 is a schematic structural diagram of a computer device suitable for use in an electronic apparatus to implement an embodiment of the present invention.

Detailed Description

Exemplary embodiments of the present invention will now be described with reference to the accompanying drawings, in which various details of the embodiments of the present invention are included to facilitate understanding, and are to be considered merely exemplary. Accordingly, those of ordinary skill in the art will recognize that various changes and modifications of the embodiments described herein can be made without departing from the scope and spirit of the invention. Also, descriptions of well-known functions and constructions are omitted in the following description for clarity and conciseness.

Example 1

Fig. 1 is a schematic diagram of main steps of an order processing method according to a first embodiment of the present invention. As shown in fig. 1, the order processing method of the embodiment of the present invention is implemented by an order processing system, and mainly includes the following steps:

step S101: acquiring order information, determining that the order address of the order information is abnormal, calculating a sorting center for accepting corresponding orders according to the order address, and completing the order address to obtain a completion result. After the customer places the order, the front end sends the order information of the order to the order processing system. After receiving the order information, the order processing system judges whether the order address of the order information is normal, and if the order address is normal, the order processing system performs normally; if the order address is abnormal, calculating a sorting center for accepting the order according to the existing information of the order address.

The order processing system stores the standard format of the order address, such as XX building XX, XX street XX, XX line XX, XX city XX area XX, XX province. Comparing the received order address with the standard format, and if the order address accords with the format, indicating that the order address is normal; if the order address does not conform to the format, an order address exception is declared. For example, if the order address is XX, street, XX, and the related field information of the building is absent, the order address is determined to be abnormal.

Under the condition that the order address is abnormal, the receiving site for receiving the order cannot be determined, the existing information of the order address is used for calculating a sorting center for receiving the order, and meanwhile, the order address can be tried to be completed in a mode of executing address completion logic in a code, calling a completion interface and the like. The sorting center is a logistics node connected with the warehouse and the dispatching-collecting station and is used for carrying out operations such as sorting, selecting, distributing and the like of order packages according to customer demands.

The package may be subjected to operations such as collection and distribution through multiple sorting centers during transportation. In embodiments, in calculating a sorting center, it is generally necessary to calculate from city information of order addresses. The sorting center may be any sorting center through which packages are transported, and is preferably a later sorting center during transportation, such as the last sorting center through which packages are transported, to provide as much time as possible for address completion.

In practical application, if the order address is completed in a manner of calling the completion interface, the order processing system will need to monitor the completion result returned by the completion interface to timely process after hearing the completion result. In an embodiment, the completion result may be a completed normal order address, or may be a dispatch site determined based on the normal order address.

Step S102: and generating corresponding waybill information according to the order information, and sending the waybill information to the sorting center so that the sorting center executes corresponding performing operation. After receiving the order information, the order processing system generates a freight bill based on the order information, a freight bill number provided by a logistics company, a freight bill format of the logistics company and the like. The order information may include, among other things, order numbers, sender information, recipient information, package information, and the like. The waybill information may include a waybill number, sender information, recipient information, package information, payment methods, and the like.

After the order processing system generates corresponding waybill information for the order, the waybill information is issued to the sorting center, so that the sorting center executes corresponding performing operation according to a set sorting flow. The performance operations may include sorting, picking, proportioning, and the like.

Step S103: and determining a receiving and dispatching site for receiving the order according to the completion result so as to update the order information and the freight list information, distributing the order to the receiving and dispatching site and completing order performance. If the completion result carries a normal order address, matching a receiving and dispatching site for receiving the order according to the normal order address; if the completion result directly carries the consignment site, the carried consignment site is used as the consignment site for receiving the order.

After the receiving site for receiving the order is determined, the order information and the freight list information are updated, and the order is distributed to the receiving site, so that the receiving site can continue corresponding performance operation according to the site flow, and order performance is completed. In an embodiment, the performing operation may be to distribute couriers to get on the door for delivery, get on the door for pickup, place packages to a designated location, etc.

Example two

Fig. 2 is a main flow chart of an order processing method according to a second embodiment of the invention. As shown in fig. 2, the order processing method of the embodiment of the invention is implemented by an order processing system, wherein the order processing system comprises an order system, a pre-sorting system, an order performance center, a freight list system and an operation system. The main functions realized by each system are as follows:

the order system is responsible for receiving orders and issuing the orders to the downstream system; the pre-sorting system is used for returning to the collecting and dispatching site corresponding to the order (can comprise a collecting site corresponding to the sending address and a dispatching site corresponding to the receiving address) according to the order address (can comprise the sending address and the receiving address); the order performance center is a system for connecting a customer to place an order and producing the order in a warehouse; the waybill system is used for managing the waybill information and updating the state of the maintenance waybill in the whole life cycle; the operation system comprises a sorting center and a terminal system, wherein the sorting center is a system for sorting, checking, managing, delivering and the like, and the terminal system is a system for site staff to conduct actual operation.

Based on the above system structure, the order processing method of the second embodiment of the present invention mainly includes the following steps:

step S201: the order system receives order information sent by the front end and sends a call request to the pre-sorting system according to the order information. After the customer places the order at the front end, the front end sends the order information of the order to the order system. The order system analyzes the order information to obtain an order address, and the order address is sent to the pre-sorting system through a calling request. Taking order delivery as an example, the order address of the present implementation is the recipient address.

Step S202: the pre-sorting system judges whether the order address in the call request is normal, and if the order address is normal, step S203 is executed; otherwise, step S204 is performed. And the pre-sorting system judges whether the order address in the call request is normal or not according to the standard format of the pre-stored order address.

Step S203: the pre-sorting system calculates the receiving and dispatching site for receiving the order, and sends the receiving and dispatching site to the order system through the return result, and step S205 is executed. If the order address conforms to the standard format, indicating that the order address is detailed (i.e., the order address is normal), a shipping site may be calculated that accepts the order.

The shipping sites may be calculated, for example, by historical address libraries, keywords, electronic fences, and site configuration information. The history address library stores the cable dispatch sites of the history addresses, the keywords and the cable dispatch sites have an association relation, and the site configuration information is used for representing the cable dispatch capacity of the sites. Specifically, the history address library can be preferentially matched, and if the matching fails, the keyword is continuously matched; if the matching still fails, the order address is analyzed into longitude and latitude, a point is marked on the map, and whether the order address falls into the range of the electronic fence covered by a certain pie site is judged.

After the candidate sites are found through the three modes, based on site configuration information set for the candidate sites, whether the solicitation capacity of the candidate sites meets the order requirement or not is checked, and the candidate sites meeting the order requirement are taken as the solicitation sites for receiving the order.

Step S204: and the pre-sorting system calculates a sorting center for receiving the order, sends the sorting center to the order system through a return result, and calls a complement interface to complement the order address. If the order address does not accord with the standard format, which means that the order address is not detailed, the pre-sorting system cannot calculate the distributing station for accepting the order, address field information of a set level is extracted from the order address, and then a corresponding sorting center is searched from the association relation between the pre-configured city and the sorting center in a degradation matching mode according to the level of the address field information.

The level of the address field information is the administrative division level of the corresponding address. The administrative division comprises province, city, county, village and town, the province and the direct administration city are the first level, the province and the administration city are the second level, the county is the third level, and the street of the village and the town is the fourth level. If the second-level, third-level or fourth-level address field exists in the order address, searching the corresponding sorting center from the association relation between the preconfigured city and the sorting center in a degradation matching mode. The association relationship between the city and the sorting center records the sorting center to which each place name should be assigned. And if the matching fails, the matching is sequentially degraded to the three-level address field and the two-level address field until the matching is successful.

The completion interface is used for completing the order address. Such as by keyword, historical address library, GIS (Geographic Information System, geographic information system software) parsing, etc., to attempt to automatically complete the order address. When the method can not be completed, the method can be used for manually identifying and attempting to complete the whole body through a manual pre-sorting method.

Step S205: after receiving the return result, the order system returns the order number of the order to the front end. The order system feeds back the order number of the order to the front end, and the success of order taking is indicated.

Step S206: the order system pushes the order information to an order fulfillment center.

Step S207: the order execution center generates corresponding freight bill information according to the order information, sends the freight bill information to a freight bill system, and monitors a completion result returned by the completion interface under the condition that the order address is abnormal. And the order execution center generates corresponding waybill information for the order and sends the waybill information to the waybill system. Meanwhile, under the condition that the order address is abnormal, a completion result returned by the completion interface is monitored.

In a preferred embodiment, the order fulfillment center normally downloads the shipping order information to complete shipping and dispatch in the event that the order address is normal. Under the condition of abnormal order addresses, judging whether the order accords with a preset performance business rule, if so, preferentially completing order receiving and downloading the transportation list information; and if the performance business rule is not met, refusing the order.

The fulfillment business rules are used to limit whether an order with an abnormal order address can be prioritized. The service rules can be key clients, preferential dispatch areas, preferential collecting areas and the like, so that order receiving can be preferentially completed when the order addresses are abnormal, and the order addresses or collecting sites can be updated in the process of performing the service.

Step S208: the waybill system sends the waybill information to the terminal system and the sorting center of the operation system so that the terminal system and the sorting center respectively execute corresponding performing operation.

Step S209: when the order form execution center monitors the completion result returned by the completion interface, the receiving and dispatching site for receiving the order form is determined according to the completion result so as to update the order form information and the freight list information. If the completion result carries a normal order address, matching a receiving site for receiving the order according to the normal order address; if the completion result directly carries the solicited site, the carried solicited site is used as the solicited site for accepting the order.

Taking order dispatch as an example, after the package passes through the last sorting center, the next station of the package is a dispatch collecting station for distributing couriers to dispatch after the package reaches the station. If the completion result comprises a normal receiving address, the order form service center updates the receiving addresses of the order information and the freight bill information, and determines a receiving and dispatching station for receiving the order form; if the completion result comprises the pick-up site, the order form service center extracts the pick-up site as the pick-up site for receiving the order form, and updates the order form information and the freight list information.

Step S210: the operation system is informed of the repair order of the operation system, the receiving and dispatching site is updated, and the receiving and dispatching site completes order performance.

In the second embodiment, under the condition of unclear addresses, the sorting center is firstly calculated according to the available information of the order addresses, instant order receiving is performed, the order execution center normally issues the order to the operation system for production through the order system, the operation system normally performs the execution, the order addresses or the dispatch sites (dispatch sites at this time) are complemented in the execution process, the order receiving rate under the condition that the addresses are not in detail is improved, the order processing time efficiency is improved, and the customer experience is improved.

Step S209 of the second embodiment describes a case where the receiving site of the receiving order can be determined based on the completion result. If the receiving site for receiving the order cannot be determined according to the completion result, a customer service outbound flow can be entered to obtain an outbound result, and then the order is continuously carried out or the order and the corresponding freight note are cancelled or intercepted according to the outbound result.

The customer service outbound flow is used for acquiring a normal order address through outbound. After entering the customer service outbound flow, the order fulfillment center discards the order information. The processing procedures of different outbound results are described below in connection with the third embodiment and the fourth embodiment, respectively.

Example III

Fig. 3 is a schematic flow chart of an order processing method according to a third embodiment of the present invention. As shown in fig. 3, the order processing method in the third embodiment of the present invention describes a process flow of obtaining a normal order address by a customer service outbound call, and mainly includes the following steps:

step S301: and the order system determines that the address acquisition is successful according to the outbound result, and sends a call request to the pre-sorting system according to the normal order address. After the customer service calls out, if the customer is contacted and the detailed address of the customer is acquired, the customer service customer modifies the order information if the address acquisition is successful. The order system invokes the pre-sort system to calculate the dispatch sites.

Step S302: and the pre-sorting system matches the receiving and dispatching site for receiving the order according to the normal order address, and sends the receiving and dispatching site to the order system through a return result. The matching process of the cable pie site is described in the second embodiment, and will not be described herein.

Step S303: the order system invokes the order fulfillment center to update the order information and the waybill information, and then the order fulfillment center invokes the waybill system to update the waybill information. The order system synchronously calls an order performance center to update order information and freight list information of the order performance center, and then the order performance center synchronously calls the freight list system to update freight list information.

And after the freight bill system is updated successfully, returning response information of the successful update of the freight bill information to the order form service center. After the order performance center is updated successfully, and after response information fed back by the freight bill system is received, response information of the order information and the freight bill information which are updated successfully is returned to the order system.

Step S304: the freight bill system informs the operation system of repairing and playing the surface bill, distributes the order to the dispatching station and completes the order performance.

Step S305: after receiving the response information returned by the order execution center, the order system returns response information of successful updating of the order information and the freight list information to the customer service.

Example IV

Fig. 4 is a main flow chart of an order processing method according to a fourth embodiment of the present invention. As shown in fig. 4, in the order processing method in the fourth embodiment of the present invention, a process flow of a customer service outbound call not obtaining a normal order address is described, and the method mainly includes the following steps:

step S401: and the order system determines that the address acquisition fails according to the outbound result, and sends a cancellation interception instruction to the order performance center. If the customer service calls out multiple times without contacting the customer or the customer gives up the order, indicating that the address acquisition failed, cancellation or interception (interception initiated already during transportation) may be initiated by the customer service to the order system. And the order system can also determine that the address acquisition fails according to the outbound result and cancel or intercept the order.

In addition, for paid orders, refund operations are performed by the order system.

Step S402: and after receiving the instruction of canceling interception, the order performance center calls the waybill system. Business processing logic for canceling and intercepting orders is stored in the waybill system.

Step S403: the waybill system judges whether the status of the solicitation of the order is before solicitation or after solicitation, if the status of solicitation is before solicitation, the step S404 is centered; if the status of the cable is cable, step S405 is executed.

Step S404: and the freight list system returns an order cancel instruction to the order form execution center, and the order form execution center cancels the order form and the corresponding freight list and ends.

Step S405: the freight order system respectively sends order interception instructions to the order execution center and the operation system, and the order execution center and the operation system respectively intercept orders and corresponding freight orders.

If the package flows to the sorting center, the customer service outbound call still does not acquire the normal order address, temporary storage can be performed in the sorting center for a period of time, and if the normal order address cannot be acquired after the residence time of the package exceeds a set time threshold, the sorting center initiates a reverse order exchange, and the package is returned to the sender. The following describes the fifth embodiment in detail.

Example five

Fig. 5 is a schematic flow chart of an order processing method according to a fifth embodiment of the present invention. As shown in fig. 5, in the order processing method of the fifth embodiment of the present invention, a process flow of reverse order conversion is described, and the method mainly includes the following steps:

step S501: and the operation system determines that the stay time of the order flow after the order flow reaches the sorting center exceeds a set time threshold value, and still cannot determine the receiving and dispatching site for receiving the order, and then sends a reverse order changing instruction to the order performance center through the shipping system. Wherein the reverse order is used to generate a new waybill (which may be referred to as a reverse waybill) associated with the original waybill (i.e., the waybill generated by the order fulfillment center based on the order information pushed by the order system) to facilitate return of the package to the sender.

Step S502: the order performance center receives the reverse order changing instruction, generates a reverse order according to the order information, and sends the reverse order to the order system. The reverse order takes sender information, such as name, address, phone, in the original order (i.e., the order information pushed by the order system) as recipient information for the present order.

Step S503: and the order system initiates a reverse order performance instruction to the order performance center according to the reverse order.

Step S504: after receiving the reverse order performance instruction, the order performance center generates a corresponding reverse freight bill according to the reverse order and issues the reverse freight bill to the freight bill system. The reverse manifest will take the sender information in the original manifest, such as name, address, phone, as recipient information for the manifest.

Step S505: and after the waybill system receives the reverse waybill, notifying the operation system to perform the change printing.

In an actual application scene, after receiving order information sent by a front end, the order system can send the order information to an order placing service and an updating service through a message queue. In an embodiment, the order information may include recipient information, consignments, value added service products, and the like. And asynchronously issuing the order information to an order placing service, and synchronously updating the order information to an updating service. After receiving the order information, the order service generates corresponding waybill information and transmits the waybill information to the operation system. After receiving the order information and the waybill information, the update service stores the association relation between the order information and the waybill information.

If the order address of the order is not detailed and the customer service can obtain the correct order address through the outbound call, the customer service modifies the order information through the update service. When the order address of the order needs to be modified, the modified order address can be modified through the redirection service, and then the modified order address is sent to the order placing service and the updating service, so that the order placing service and the updating service can update the order address conveniently.

When the customer service outbound call does not acquire the correct order address, the order and the corresponding freight list need to be cancelled and intercepted, and the operation system can complete the cancellation and interception of the order and the corresponding freight list through cancellation interception service. If the stay time of the order stream after being transferred to the sorting center exceeds a set time threshold value, the receiving and dispatching site for receiving the order cannot be determined, the operation system initiates reverse order exchange through a reverse order exchange service so as to return the package corresponding to the order to the sender.

FIG. 6 is a schematic diagram of the major modules of an order processing system according to an embodiment of the present invention.

As shown in fig. 6, an order processing system 600 according to an embodiment of the present invention mainly includes:

the pre-sorting module 601 is configured to obtain order information, determine that an order address of the order information is abnormal, calculate a sorting center receiving a corresponding order according to the order address, and complement the order address to obtain a complement result. After the customer places the order, the front end sends the order information of the order to the pre-sorting module. After receiving the order information, the pre-sorting module judges whether the order address of the order information is normal, and if the order address is normal, the pre-sorting module performs normally; if the order address is abnormal, calculating a sorting center for accepting the order according to the existing information of the order address.

The information generating module 602 is configured to generate corresponding waybill information according to the order information, and send the waybill information to the sorting center, so that the sorting center performs a corresponding performing operation. The module generates a waybill based on the order information, a waybill number provided by a logistics company, a waybill format of the logistics company and the like, and then transmits the waybill information to a sorting center so that the sorting center can execute corresponding performing operation according to a set sorting flow.

And the update distribution module 603 is configured to determine a receiving and dispatching site for receiving the order according to the completion result, so as to update the order information and the shipping information, distribute the order to the receiving and dispatching site, and complete the order performance. If the completion result carries a normal order address, matching a receiving and dispatching site for receiving the order according to the normal order address; if the completion result directly carries the consignment site, the carried consignment site is used as the consignment site for receiving the order.

In addition, the order processing system 600 of the embodiment of the present invention may further include: a customer service outbound module and a reverse order module (not shown in fig. 6). The customer service outbound module is used for entering a customer service outbound flow if a receiving and dispatching site for receiving the order cannot be determined according to the completion result, and obtaining an outbound result; the customer service outbound flow is used for acquiring a normal order address through outbound; and continuing to perform order execution or canceling or intercepting the order and the corresponding freight list according to the outbound result.

And the reverse order changing module is used for initiating a reverse order changing through the sorting center to return the package corresponding to the order to a sender under the condition that the stay time of the order after the order flows to the sorting center exceeds a set time threshold value, and the receiving and dispatching station for receiving the order still cannot be determined.

It can be seen from the above description that when the order address is abnormal, the sorting center for receiving the order is calculated according to the available information of the order address, the order is immediately accepted for normal performance, the order address is completed in the performance process, and the order distributing site is determined, so that the order performance is completed, the order processing timeliness is improved, and the customer experience is improved.

FIG. 7 illustrates an exemplary system architecture 700 in which an order processing method or order processing system of embodiments of the present invention may be applied.

As shown in fig. 7, a system architecture 700 may include terminal devices 701, 702, 703, a network 704, and a server 705. The network 704 is the medium used to provide communication links between the terminal devices 701, 702, 703 and the server 705. The network 704 may include various connection types, such as wired, wireless communication links, or fiber optic cables, among others.

A user may interact with the server 705 via the network 704 using the terminal devices 701, 702, 703 to receive or send messages or the like. Various communication client applications, such as shopping class applications, web browser applications, search class applications, instant messaging tools, mailbox clients, social platform software, etc., may be installed on the terminal devices 701, 702, 703.

The terminal devices 701, 702, 703 may be various electronic devices having a display screen and supporting web browsing, including but not limited to smartphones, tablets, laptop and desktop computers, and the like.

The server 705 may be a server that provides various services, such as a background management server that processes order information transmitted by an administrator using the terminal devices 701, 702, 703. The background management server can determine that the order address of the order information is abnormal, calculate the sorting center and supplement the order address, generate the freight bill information, perform the performance by the sorting center, determine the cable-dispatch site, perform the performance by the cable-dispatch site, and feed back the processing result (such as the performance result) to the terminal equipment.

It should be noted that, the order processing method provided in the embodiment of the present application is generally executed by the server 705, and accordingly, the order processing system is generally disposed in the server 705.

It should be understood that the number of terminal devices, networks and servers in fig. 7 is merely illustrative. There may be any number of terminal devices, networks, and servers, as desired for implementation.

According to an embodiment of the application, the application further provides an electronic device and a computer readable medium.

The electronic device of the present invention includes: one or more processors; and the storage device is used for storing one or more programs, and when the one or more programs are executed by the one or more processors, the one or more processors are enabled to realize an order processing method of the embodiment of the invention.

The computer readable medium of the present invention has stored thereon a computer program which, when executed by a processor, implements an order processing method of an embodiment of the present invention.

Referring now to FIG. 8, there is illustrated a schematic diagram of a computer system 800 suitable for use in implementing an embodiment of the present invention. The electronic device shown in fig. 8 is only an example and should not be construed as limiting the functionality and scope of use of the embodiments of the invention.

As shown in fig. 8, the computer system 800 includes a Central Processing Unit (CPU) 801 that can perform various appropriate actions and processes according to a program stored in a Read Only Memory (ROM) 802 or a program loaded from a storage section 808 into a Random Access Memory (RAM) 803. In the RAM 803, various programs and data required for the operation of the computer system 800 are also stored. The CPU 801, ROM 802, and RAM 803 are connected to each other by a bus 804. An input/output (I/O) interface 805 is also connected to the bus 804.

The following components are connected to the I/O interface 805: an input portion 806 including a keyboard, mouse, etc.; an output portion 807 including a display such as a Cathode Ray Tube (CRT), a Liquid Crystal Display (LCD), and a speaker; a storage section 808 including a hard disk or the like; and a communication section 809 including a network interface card such as a LAN card, a modem, or the like. The communication section 809 performs communication processing via a network such as the internet. The drive 810 is also connected to the I/O interface 805 as needed. A removable medium 811 such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is mounted on the drive 810 as needed so that a computer program read out therefrom is mounted into the storage section 808 as needed.

In particular, the processes described above in the main step diagrams may be implemented as computer software programs according to the disclosed embodiments of the invention. For example, embodiments of the present disclosure include a computer program product comprising a computer program embodied on a computer readable medium, the computer program comprising program code for performing the method shown in the main step diagrams. In such an embodiment, the computer program may be downloaded and installed from a network via the communication section 809, and/or installed from the removable media 811. The above-described functions defined in the system of the present invention are performed when the computer program is executed by a Central Processing Unit (CPU) 801.

The computer readable medium shown in the present invention may be a computer readable signal medium or a computer readable storage medium, or any combination of the two. The computer readable storage medium can be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or a combination of any of the foregoing. More specific examples of the computer-readable storage medium may include, but are not limited to: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the context of this document, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. In the present invention, however, the computer-readable signal medium may include a data signal propagated in baseband or as part of a carrier wave, with the computer-readable program code embodied therein. Such a propagated data signal may take any of a variety of forms, including, but not limited to, electro-magnetic, optical, or any suitable combination of the foregoing. A computer readable signal medium may also be any computer readable medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including but not limited to: wireless, wire, fiber optic cable, RF, etc., or any suitable combination of the foregoing.

The flowcharts and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present invention. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams or flowchart illustration, and combinations of blocks in the block diagrams or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.

The modules involved in the embodiments of the present invention may be implemented in software or in hardware. The described modules may also be provided in a processor, for example, as: a processor includes a pre-sort module, an information generation module, and an update distribution module. The names of these modules do not form a limitation on the module itself in some cases, for example, the pre-sorting module may also be described as a module for "acquiring order information, determining that an order address of the order information is abnormal, calculating a sorting center for receiving a corresponding order according to the order address, and completing the order address to obtain a completion result".

As another aspect, the present invention also provides a computer-readable medium that may be contained in the apparatus described in the above embodiments; or may be present alone without being fitted into the device. The computer readable medium carries one or more programs which, when executed by a device, cause the device to include: acquiring order information, determining that the order address of the order information is abnormal, calculating a sorting center for receiving corresponding orders according to the order address, and completing the order address to obtain a completion result; generating corresponding waybill information according to the order information, and sending the waybill information to the sorting center so that the sorting center executes corresponding performing operation; and determining a receiving and dispatching site for receiving the order according to the completion result so as to update the order information and the freight list information, distributing the order to the receiving and dispatching site and completing order performance.

According to the technical scheme of the embodiment of the invention, when the order address is abnormal, the sorting center for receiving the order is calculated according to the available information of the order address, the order is immediately accepted for normal performance, the order address is completed in the performance process, and the order taking site is determined, so that the order performance is completed, the order processing timeliness is improved, and the customer experience is improved.

The product can execute the method provided by the embodiment of the invention, and has the corresponding functional modules and beneficial effects of the execution method. Technical details not described in detail in this embodiment may be found in the methods provided in the embodiments of the present invention.

The above embodiments do not limit the scope of the present invention. It will be apparent to those skilled in the art that various modifications, combinations, sub-combinations and alternatives can occur depending upon design requirements and other factors. Any modifications, equivalent substitutions and improvements made within the spirit and principles of the present invention should be included in the scope of the present invention.

Claims

1. An order processing method, comprising:

acquiring order information, determining that the order address of the order information is abnormal, calculating a sorting center for receiving corresponding orders according to the order address, and completing the order address to obtain a completion result;

generating corresponding waybill information according to the order information, and sending the waybill information to the sorting center so that the sorting center executes corresponding performing operation;

and determining a receiving and dispatching site for receiving the order according to the completion result so as to update the order information and the freight list information, distributing the order to the receiving and dispatching site and completing order performance.

2. The method of claim 1, wherein said calculating a sorting center for accepting the respective order from the order address comprises:

extracting address field information of a set level from the order address;

and searching a corresponding sorting center from the association relation between the preconfigured city and the sorting center in a degradation matching mode according to the level of the address field information.

3. The method of claim 1, wherein the sending the waybill information to the sorting center comprises:

and according to the order information, sending the waybill information to the sorting center under the condition that the order is determined to accord with a preset performance business rule.

4. The method of claim 1, wherein the determining a cable site for receiving the order based on the completion result comprises:

under the condition that the completion result carries a normal order address, matching a receiving site for receiving the order according to the normal order address;

and under the condition that the completion result directly carries the consignment site, taking the carried consignment site as the consignment site for receiving the order.

5. The method of claim 1, wherein after the step of obtaining the complement result, the method further comprises:

according to the completion result, if the receiving site for receiving the order cannot be determined, entering a customer service outbound flow to obtain an outbound result; the customer service outbound flow is used for acquiring a normal order address through outbound;

and continuing to perform order execution or canceling or intercepting the order and the corresponding freight list according to the outbound result.

6. The method of claim 5, wherein continuing order performance based on the outbound call results comprises:

according to the outbound result, determining that the address acquisition is successful, and according to the normal order address, matching a receiving and dispatching site for receiving the order;

and updating the order information and the freight bill information, distributing the order to the dispatching website, and completing order performance.

7. The method of claim 5, wherein cancelling or intercepting the order and corresponding waybill based on the outbound result comprises:

determining that the address acquisition fails according to the outbound result, and judging whether the status of the solicitation of the order is before solicitation or after solicitation;

If the shipping state is before shipping, canceling the order and the corresponding waybill; and intercepting the order and the waybill if the consignment state is that after consignment.

8. The method according to any one of claims 1 to 7, further comprising:

and under the condition that the residence time of the order stream after being transferred to the sorting center exceeds a set time threshold, the receiving and dispatching station for receiving the order cannot be determined, and a reverse order exchange is initiated through the sorting center so as to return the package corresponding to the order to a sender.

9. An order processing system, comprising:

the pre-sorting module is used for acquiring order information, determining that the order address of the order information is abnormal, calculating a sorting center for receiving corresponding orders according to the order address, and completing the order address to obtain a completion result;

the information generation module is used for generating corresponding waybill information according to the order information, and sending the waybill information to the sorting center so that the sorting center can execute corresponding performing operation;

and the updating distribution module is used for determining a receiving site for receiving the order according to the completion result so as to update the order information and the freight list information, distributing the order to the receiving site and completing order performance.

10. An electronic device, comprising:

one or more processors;

storage means for storing one or more programs,

when executed by the one or more processors, causes the one or more processors to implement the method of any of claims 1-8.

11. A computer readable medium, on which a computer program is stored, characterized in that the program, when being executed by a processor, implements the method according to any of claims 1-8.