CN116848541A

CN116848541A - Character selection method, device, and program

Info

Publication number: CN116848541A
Application number: CN202280014732.9A
Authority: CN
Inventors: 天野聪
Original assignee: Shiseido Co Ltd
Current assignee: Shiseido Co Ltd
Priority date: 2021-03-11
Filing date: 2022-03-01
Publication date: 2023-10-03
Also published as: WO2023089848A1; JPWO2022190955A1; JP2022140270A; WO2022190955A1

Abstract

A receptionist is selected that fits the customer's skin. The method as one embodiment of the application comprises the steps of: determining a skin characteristic of the first person; and selecting a person from the plurality of second persons having skin characteristics identical to or similar to the skin characteristics of the first person.

Description

Character selection method, device, and program

Technical Field

The present application relates to a character selection method, apparatus, and program.

Background

Conventionally, in various stores, a salesperson or the like (hereinafter, also referred to as a receptionist) receives a customer visiting the store. For example, at a store selling cosmetics, beauty personnel can measure skin conditions for customers and provide skin consultation for customers.

In order to provide support for distributing appropriate coping persons to customers, patent document 1 proposes a coping person corresponding to a customer from among a plurality of coping persons based on at least the coping performance and the coping situation.

Prior art literature

Patent literature

Patent document 1: japanese patent laid-open publication No. 2017-174096

Disclosure of Invention

Problems to be solved by the application

However, in the conventional method, there is little chance that the customer receives a reception by a reception person who can personally understand the trouble of the skin of the customer.

Accordingly, the present application is directed to selecting a receptionist that is appropriate for the skin of a customer.

Means for solving the problems

The method as one embodiment of the present application comprises: the method as one embodiment of the present application comprises: determining a skin characteristic of the first person; and selecting a person from the plurality of second persons having skin characteristics identical to or similar to the skin characteristics of the first person.

ADVANTAGEOUS EFFECTS OF INVENTION

According to the present application, a reception person suitable for the skin of a customer can be selected.

Drawings

Fig. 1 is an overall configuration diagram of an embodiment of the present application.

Fig. 2 is a functional block diagram of a character selecting apparatus according to an embodiment of the present application.

Fig. 3 is a flowchart of a person selection process according to an embodiment of the present application.

Fig. 4 is a diagram for explaining a skin characteristic determined based on a genetic gene according to an embodiment of the present application.

Fig. 5 is a diagram for explaining a skin characteristic determined based on a genetic gene according to an embodiment of the present application.

Fig. 6 is a block diagram showing one example of a hardware configuration of the character selecting apparatus according to one embodiment of the present application.

Detailed Description

Hereinafter, embodiments of the present application will be described with reference to the drawings.

In the present specification, the embodiment of reception in the sales of cosmetics will be mainly described, but the present application is not limited to this, and the present application can be applied to reception in the sales of health products, health foods or beverages, reception in the sales of beauty machines, reception in beauty salons, and the like.

In the present specification, the embodiments of the storefront reception and the online reception will be mainly described, but the present application is not limited to these embodiments, and can be applied to a case of telephone reception.

In the present specification, the embodiment of selecting a reception person at the time of reception is mainly described, but the present application is not limited to this, and may be applied to a case of selecting a reception person at the time of reservation reception.

< integral Structure >

Example 1 ]

In one embodiment of the application, a receptionist for reception at a storefront can be selected. Specifically, the person selecting apparatus 10 selects, from among the plurality of reception staff, a reception staff 11 having the same skin characteristics as those of the customer 21 visiting the store or having similar skin characteristics to those of the customer 21. The customer is then received by the selected receptionist.

Example 2 ]

In one embodiment of the application, a receptionist in a reception on the web (e.g., reception via chat, message, mail, etc.) can be selected. Specifically, the customer 21 accesses a website for selling cosmetics or the like using the customer terminal 20. Further, it is assumed that the customer 21 requests customer service on the internet using the customer terminal 20. Then, the character selecting apparatus 10 selects the reception person 11 having the same skin characteristics as those of the customer 21 or similar skin characteristics to those of the customer 21 from the plurality of reception persons. The customer is then received by the selected receptionist.

< functional Box >

Fig. 2 is a functional block diagram of the character selecting apparatus 10 according to an embodiment of the present application. As shown in fig. 2, the character selecting apparatus 10 may include a determining section 101, a selecting section 102, a customer skin feature storing section 103, and a receptionist skin feature storing section 104. The character selecting apparatus 10 can function as the determining unit 101 and the selecting unit 102 by executing a program.

For example, a first person (for example, a customer) is a person who makes a consultation on a second person (for example, a reception person such as a beauty person) in connection with beauty. Further, for example, the second person (e.g., a beauty salesperson or the like) is a person who receives a consultation related to beauty from the first person (e.g., a customer).

The determination unit 101 determines a skin characteristic of a first person (for example, a customer). For example, the determination unit 101 acquires information for identifying the first person (for example, the ID of the customer, the name of the customer, or the like). The determination unit 101 refers to the skin feature of the first person in the customer skin feature storage unit 103 based on the information for identifying the first person.

The selecting unit 102 selects a person having the same skin characteristics as the skin characteristics of the first person determined by the determining unit 101 or similar skin characteristics to the skin characteristics of the first person determined by the determining unit 101 from a plurality of second persons (for example, a plurality of receptionists in a storefront). The selection unit 102 outputs (e.g., displays) the information of the selected second person.

The selecting unit 102 can sequentially select and output a plurality of persons having skin characteristics similar to those of the first person from more similar persons. Further, the selection unit 102 can select a person who can receive a reception (for example, a person who is not receiving a reception) from among the plurality of second persons. The selection unit 102 can select a person older than the first person among the plurality of second persons (that is, a person who can make a suggestion for a future skin change of the first person based on experience corresponding to a past skin change).

The customer skin feature storage unit 103 stores information on the skin feature of a first person (for example, a customer). For example, the customer skin feature storage unit 103 stores information on the genetic gene of the first person. Further, for example, the measured value of the skin state of the first person is stored in the customer skin feature storage unit 103. Further, for example, the customer skin feature storage unit 103 stores a result of a query concerning the skin of the first person.

Information on the skin characteristics of the second person (for example, the reception person) is stored in the reception person skin characteristics storage unit 104. For example, the reception person skin feature storage unit 104 stores information on the genetic gene of the second person. Further, for example, the reception person skin feature storage unit 104 stores a measurement value of the state of the skin of the second person. Further, for example, the reception person skin feature storage unit 104 stores a result of a consultation on the skin of the second person.

The information on the genetic gene of the first person and the information on the genetic gene of the second person are stored, and are licensed or committed in advance.

< skin Properties >

Here, determination of skin characteristics will be described. Hereinafter, description will be given of < < determination based on genetic gene > >, < < determination based on measurement value of skin condition > >, and < < determination based on inquiry result related to skin > >.

Determination based on genetic Gene

In one embodiment of the application, the skin characteristics of a first person (e.g., a customer) and a second person (e.g., a receptionist) are determined based on genetic genes. For example, skin characteristics are determined based on SNPs (Single Nucleotide Polymorphism, also referred to as "single nucleotide polymorphisms") of genetic genes. For example, the genetic gene is a genetic gene associated with moisturizing of the stratum corneum, collagen degradation of dermis, vascular function, ultraviolet sensitivity of skin, antioxidation of skin, skin problems, body odor and acne. Hereinafter, the details will be described with reference to fig. 4 and 5.

Fig. 4 is a diagram for explaining a skin characteristic determined based on a genetic gene according to an embodiment of the present application. In one embodiment of the present application, the first person (e.g., customer) and the second person (e.g., receptionist) are divided into 2187 groups (=37 groups (three groups for each of seven genetic genes)) based on seven genetic genes shown in fig. 4 (specifically, genetic genes related to moisturizing of the stratum corneum, collagen degradation of dermis, vascular functions, ultraviolet sensitivity of skin, antioxidation of skin, skin problems, body odor, and acne).

< number 1>

Reference numeral 1 in fig. 4 is explained. The genetic gene is BLMH, SNP (RS number) is RS1050565, and the function is stratum corneum moisturizing. There are three packets, "homo1", "Hetero" and "homo2".

< number 2>

Reference numeral 2 in fig. 4 is explained. The genetic gene is MMP-1, SNP (RS number) is RS1799750, and the function is dermis collagen decomposition. There are three packets, "homo1", "Hetero" and "homo2".

< number 3>

Reference numeral 3 in fig. 4 is explained. The genetic gene is VEGFA, SNP (RS number) is RS833061, and the function is vascular function. There are three packets, "homo1", "Hetero" and "homo2".

< number 4>

Reference numeral 4 in fig. 4 is explained. The genetic gene is "OCA2", the SNP (RS number) is "RS74653330", and the function is "ultraviolet sensitivity of skin". There are three packets, "homo1", "Hetero" and "homo2".

< number 5>

Reference numeral 5 in fig. 4 is explained. The genetic gene is S0D2, SNP (RS number) is RS4880, and the function is oxidation resistance of skin. There are three packets, "homo1", "Hetero" and "homo2".

< number 6>

Reference numeral 6 in fig. 4 is explained. The genetic gene is "TNF (a)", the SNP (RS number) is "RS1799724", and the function is "skin problem". There are three packets, "homo1", "Hetero" and "homo2".

< number 7>

Reference numeral 7 in fig. 4 is explained. The genetic gene is ABCC11, SNP (RS number) is RS17822931, and the functions are body odor and acne. There are three packets, "homo1", "Hetero" and "homo2".

Fig. 5 is a diagram for explaining a skin characteristic determined based on a genetic gene according to an embodiment of the present application. As shown in fig. 5, a first person (e.g., a customer) and a second person (e.g., a reception person) are divided into 2187 groups (=37 groups of seven genes each).

Thus, by setting the number to 7, the similarity of the genetic genes between the respective groups is clear. It is clear which SNPs are identical and which SNPs are different. For example, "1111111", "1111112", "1111113" means: six SNPs were identical, with only one SNP (7 th SNP) differing ("1111111" means that 7 is homo1, "1111112" means that 7 is Hetero, "1111113" means that 7 is homo2).

The < genetic gene is the case of two groupings >

While the description has been made above with respect to the case where each gene is grouped into three groups (specifically, three groups of "Homo1", "Hetero" and "Homo 2"), in one embodiment of the present application, each gene may be grouped into two groups. That is, a first person (e.g., customer) and a second person (e.g., reception person) are divided into 128 groups (=27 groups (two groups for each of seven genes)).

Specifically, the case of being either homo1> heter≡homo2 or homo1≡heter > homo2 is more frequent, and therefore can be converted from "1", "2", "3" of homo1, heter, homo2 to "1", "2" or "1", "2", into 128 packets (=27 packets (two for each of seven genetic genes)).

When the determination is made based on the genetic code, the selection unit 102 determines that the skin feature of the first person is the same as the skin feature of the second person when the group of the first person (i.e., all 7 digits) is the same as the group of the second person (i.e., all 7 digits). The selecting unit 102 determines that the skin feature of the first person is similar to the skin feature of the second person when the predetermined number of digits (i.e., part of the 7-digit digits) of the first person is the same as the predetermined number of digits (i.e., part of the 7-digit digits) of the second person. The selecting unit 102 may determine that the more the same number of 7 digits is, the more similar the skin feature of the first person is to the skin feature of the second person.

The respective genes may be weighted (for example, when the genes related to the moisturizing of the horny layer are the same as those related to the collagen degradation of the dermis, it is determined that the skin characteristics of the first person and the skin characteristics of the second person are more similar to each other).

Determination of measurement based on skin State

In one embodiment of the application, the skin characteristics of the first person (e.g., customer) and the second person (e.g., receptionist) are determined based on values obtained by measuring the skin condition. For example, the value obtained by measuring the skin state is a value obtained by measuring the following items.

Skin condition: sebum amount, pore size, stratum corneum moisture amount, stratum corneum barrier (amount of transepidermal moisture evaporation), etc

Skin shape: wrinkle depth, wrinkle length, wrinkle area, pouch size, clarity of french lines, sag, etc

Skin color characteristics: skin color, color spot size, color spot number, color spot concentration, darkness, eye black, etc

When the determination is made based on the measurement value of the skin state, the selection unit 102 determines that the skin feature of the first person is the same as the skin feature of the second person when the measurement value of all the items of the first person is the same as the measurement value of all the items of the second person. When the measured values of the items of the first person are equal to or greater than the predetermined number of items of the second person, the selecting unit 102 determines that the skin characteristics of the first person are similar to the skin characteristics of the second person. The selecting unit 102 may determine that the more the number of items whose measured values are the same, the more similar the skin characteristics of the first person are to the skin characteristics of the second person.

Each item may be weighted (for example, when the measurement value of item 1 is the same as that of item 2, it is determined that the skin characteristics of the first person and the skin characteristics of the second person are more similar to each other).

Determination based on skin-related inquiry results >

In one embodiment of the application, the skin characteristics of a first person (e.g., a customer) and a second person (e.g., a receptionist) are determined based on skin-related interrogation results. For example, the inquiry is related to the change after sunburn, skin conditions, skin problems, and the state of cerumen.

When the determination is made based on the skin-related query result, the selection unit 102 determines that the skin feature of the first person and the skin feature of the second person are the same when the answer of the full query of the first person and the answer of the full query of the second person are the same. When the answers of the first person's predetermined number or more of the questions are the same as the answers of the second person's predetermined number or more of the questions, the selecting unit 102 determines that the skin characteristics of the first person are similar to the skin characteristics of the second person. The selecting unit 102 may determine that the more the number of answers to the same inquiry, the more similar the skin characteristics of the first person are to the skin characteristics of the second person.

The questions may be weighted (for example, when the answers of the questions 1 are the same, it is determined that the skin characteristics of the first person and the skin characteristics of the second person are more similar than the case where the answers of the questions 2 are the same).

The following is one example of a skin related inquiry.

"inquiry 1: how does your skin change after sunburn? Please select the most conforming option (only one) from the following options.

Answer 1: does not turn red or black

Answer 2: hardly turn red and black

Answer 3: hardly turn red and immediately turn black

Answer 4: red first and black second

Answer 5: immediately turn red and then slightly black

Answer 6: is easy to turn red immediately but will not turn black

Questions were asked about the skin texture.

Inquiry 2: please select a best fit for your "usual facial skin status".

Answer 1: oily skin (moisten but easy to be sticky)

Answer 2: dry type oily skin (greasy but dry)

Answer 3: dry skin (Dry and easy rough)

Answer 4: ordinary skin (moist and glossy)

Answer 5: is not aware of

Inquiry 3: is the juvenile period once thought to have atopic dermatitis?

Answer 1: is that

Answer 2: whether or not

Inquiry 4: regarding your skin, please select all the options that are met from below.

Answer 1: cosmetic problems have been used in the past to make a dermatological visit/treatment

Answer 2: in the past, patients who have been treated for rough skin or rash (including pollinosis-caused problems) have been sent to the hospital for treatment and answer 3: symptoms such as redness, swelling and swelling of cosmetics (such as new cosmetics)

Answer 4: symptoms such as itching, stinging and stinging caused by cosmetics (changing cosmetics and the like)

Answer 5: symptoms such as redness, itching, rash and the like caused by contacting with noble metals such as jewelry

Answer 6: has been diagnosed as atopic dermatitis after 20 years old

Answer 7: has been diagnosed with atopic dermatitis before age 20

Answer 8: large nevus, cyan spots, scars and scald marks on the facial skin

Answer 9: symptoms such as eczema and urticaria appear in the sun

Answer 10: among families (parents, brothers, children) are those diagnosed with atopic dermatitis

Answer 11: no compliance with inquiry 5: is your skin sensitive?

Answer 1: ordinary use

Answer 2: sensitivity to

Inquiry 6: is your skin easily rough?

Answer 1: is that

Answer 2: whether or not

Inquiry 7: regarding your current skin tone propensity to facial skin, please select the most conforming option.

Answer 1: considered white

Answer 2: considered black

Answer 3: considered yellow

Answer 4: considered red

Answer 5: considered to be blue

Answer 6: others

Inquiry 8: regarding the tendency of the natural color skin (the part which is not irradiated with sunlight, the abdomen, etc.) of your skin, please select the most suitable option.

Answer 1: considered white

Answer 2: considered black

Answer 3: considered yellow

Answer 4: considered red

Answer 5: considered to be blue

Answer 6: others

Questions are asked about skin questions.

Inquiry 9: whether your facial skin is "dull"?

Answer 1: is that

Answer 2: no inquiry 10: do you's skin have "spots"?

Answer 1: is that

Answer 2: no inquiry 11: do you's skin have "wrinkles"?

Answer 1: is that

Answer 2: whether or not

Inquiry 12: whether there is a clear "corner plug (pore blockage)" centered on the nose? Answer 1: is that

Answer 2: whether or not

Inquiry 13: do you often develop "sticky and greasy sebum"?

Answer 1: is that

Answer 2: whether or not

Inquiry 14: whether your skin has "acne/rash" from past to present?

Answer 1: is that

Answer 2: no inquiry 15: do you's skin often appear "dry/red"?

Answer 1: is that

Answer 2: no inquiry 16: whether you have "obvious pores" on skin?

Answer 1: is that

Answer 2: no inquiry 17: whether there are obvious "acne marks" on your skin?

Answer 1: is that

Answer 2: no inquiry 18: do you have "laxity"?

Answer 1: is that

Answer 2: whether or not

Inquiry 19: do you's skin appear "dark circles"?

Answer 1: is that

Answer 2: whether or not

Questions are asked about the status of your cerumen.

Inquiry 20: what is your state of cerumen near what is you?

Answer 1: wet and wet

Answer 2: dried

Answer 3: as a function of date

< method >

In step 1 (S1), the determination unit 101 determines a skin characteristic of a first person (for example, a customer). For example, the determination unit 101 acquires information for identifying the first person (for example, the ID of the customer, the name of the customer, or the like). Next, the determination unit 101 refers to the skin feature of the first person in the customer skin feature storage unit 103 based on the information for identifying the first person.

In step 2 (S2), the selection unit 102 selects a person having the same skin characteristics as those of the first person determined in S1 or similar skin characteristics to those of the first person determined in S1 from a plurality of second persons (for example, a plurality of receptionists in a storefront).

< Effect >

Thus, in one embodiment of the application, the receptionist may have skin characteristics that are the same as or similar to the skin characteristics of the customer. The waiting person has a high possibility of having the same trouble as that of the skin of the customer (or has had the same problem as that on the skin of the customer). Accordingly, the reception staff can resonate the skin trouble of the customer and perform reception (for example, advice on articles such as cosmetics, advice on eating habits, advice on exercise) according to the skin characteristics of the customer.

In one embodiment of the application, the customer and beauty personnel may be matched based on the similarity of the genetic genes. Just as some people tend to turn red under the same ultraviolet irradiation, some people do not tend to turn red, and the reactivity to ultraviolet rays varies depending on the genetic gene. The differences in skin characteristics may be considered genetic. The same or similar to the customer is the skin characteristics caused by genetic factors, not the environmental factors. Therefore, even if the environmental factors of the reception staff and the customer are different, the reception staff can resonate the skin trouble of the customer and perform reception (for example, advice on articles such as cosmetics, advice on eating habits, advice on exercise) according to the skin characteristics of the customer.

In one embodiment of the present application, the customer and the beauty personnel may be matched according to an age difference between the customer and the beauty personnel. Since the skin changes with age, the beauty staff can propose future skin changes to the customer according to his past experience of coping with the skin changes.

< hardware Structure >

Fig. 6 is a block diagram showing an example of the hardware configuration of the character selecting apparatus 10 according to the embodiment of the present application.

The character selecting apparatus 10 includes a CPU (Central Processing Unit: central processing unit) 1001, a ROM (Read Only Memory) 1002, and a RAM (Random Access Memory: random access Memory) 1003. The CPU1001, ROM 1002, and RAM 1003 constitute a so-called computer.

The character selecting apparatus 10 may further include an auxiliary storage device 1004, a display device 1005, an operation device 1006, an I/F (interface) device 1007, and a driving device 1008. The hardware of the character selection apparatus 10 is connected to each other through a bus B.

The CPU1001 is an arithmetic device for executing various programs installed in the auxiliary storage device 1004.

The ROM 1002 is a nonvolatile memory. The ROM 1002 serves as a main storage device that stores various programs, data, and the like necessary for execution of various programs installed in the auxiliary storage device 1004 by the CPU 1001. Specifically, the ROM 1002 is used as a main storage device that stores a boot program or the like such as a BIOS (Basic Input/Output System), EFI (Extensible Firmware Interface: extensible firmware interface), or the like.

The RAM 1003 is a volatile memory such as DRAM (Dynamic Random Access Memory: dynamic random access memory) or SRAM (Static Random Access Memory: static random access memory). The RAM 1003 serves as a main storage device that provides a work area expanded when various programs installed in the auxiliary storage device 1004 are executed by the CPU 1001.

The auxiliary storage device 1004 is an auxiliary storage device for storing various programs or information used when executing various programs.

The display device 1005 is a display device for displaying the internal state of the character selecting apparatus 10 and the like.

The operation device 1006 is an input device for inputting various instructions to the person selection device 10 by an administrator of the person selection device 10.

The I/F device 1007 is a communication device for connecting to a network and communicating with other devices.

The drive device 1008 is a device for setting the storage medium 1009. Storage medium 1009 includes media such as CD-ROM, floppy disk, magneto-optical disk, etc. that record information optically, electrically, or magnetically. The storage medium 1009 may include EPROM (Erasable Programmable Read Only Memory: erasable programmable read only memory), flash memory, and other semiconductor memories in which information is electrically recorded.

The various programs installed in the auxiliary storage device 1004 are installed by, for example, providing the distributed storage medium 1009 in the drive device 1008, and reading out the various programs recorded in the storage medium 1009 by the drive device 1008. Alternatively, various programs installed in the auxiliary storage device 1004 may be installed by being downloaded from a network via the I/F device 1007.

While the embodiments of the present application have been described in detail, the present application is not limited to the above-described specific embodiments, and various modifications and changes can be made within the scope of the present application as set forth in the claims.

The present application claims priority based on japanese patent application No. 2021-039278 filed on day 2021, 3 and 11, the entire contents of which are incorporated herein by reference.

Description of the reference numerals

10. Character selecting device

11. Reception staff

20. Customer terminal

21. Customer' s

101. Determination part

102. Selection part

103. Customer skin feature storage unit

104. Skin feature storage part for reception staff

1001 CPU

1002 ROM

1003 RAM

1004 auxiliary storage device

1005 display device

1006 operating device

1007I/F device

1008 driving device

1009 storage medium.

Claims

1. A method comprising the steps of:

determining a skin characteristic of the first person; and

from the plurality of second persons, a person having skin characteristics identical to or similar to the skin characteristics of the first person is selected.

2. The method of claim 1, wherein,

the first person is a person who makes a cosmetic consultation with the second person,

the second person is a person who receives a cosmetic-related consultation from the first person.

3. The method according to claim 1 or 2, wherein,

the skin characteristics are determined based on the genetic gene.

4. The method of claim 3, wherein,

the skin characteristics are determined based on the SNPs of the genetic genes.

5. The method of claim 3, wherein,

the genetic gene is related to the moisture retention of the stratum corneum, the collagen decomposition of dermis, the vascular function, the ultraviolet sensitivity of skin, the antioxidation of skin, skin problems, body odor and acne.

6. The method according to claim 1 or 2, wherein,

the skin characteristic is determined based on a value obtained by measuring a skin state.

7. The method of claim 6, wherein,

the values are values related to sebum amount, pore size, stratum corneum moisture amount, stratum corneum barrier (transepidermal moisture evaporation amount), wrinkle depth, wrinkle length, wrinkle area, pouch size, clarity of french lines, sag, skin tone, stain size, stain number, stain concentration, darkness, eye ring darkness.

8. The method according to claim 1 or 2, wherein,

the skin characteristics are determined based on results of a skin-related inquiry.

9. The method of claim 8, wherein,

the inquiry is related to the change after sunburn, skin conditions, skin problems, and the state of cerumen.

10. An information processing apparatus comprising:

a determination unit that determines a skin characteristic of the first person; and

and a selection unit that selects a person having skin characteristics identical to or similar to the skin characteristics of the first person from among the plurality of second persons.

11. A program for causing an information processing apparatus to function as:

and a selection unit that selects a second person having skin characteristics identical to or similar to the skin characteristics of the first person from among the plurality of second persons.