CN116719693A - Monitoring method and system for smart phone hardware maintenance process - Google Patents

Monitoring method and system for smart phone hardware maintenance process Download PDF

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Publication number
CN116719693A
CN116719693A CN202310683583.1A CN202310683583A CN116719693A CN 116719693 A CN116719693 A CN 116719693A CN 202310683583 A CN202310683583 A CN 202310683583A CN 116719693 A CN116719693 A CN 116719693A
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maintenance
software information
hardware
information
path
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马先勇
刘有宝
张福生
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Guangzhou Coolplay Technology Co ltd
Guangzhou One Hour Technology Co ltd
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Guangzhou Coolplay Technology Co ltd
Guangzhou One Hour Technology Co ltd
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Priority to CN202310683583.1A priority Critical patent/CN116719693A/en
Publication of CN116719693A publication Critical patent/CN116719693A/en
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/3003—Monitoring arrangements specially adapted to the computing system or computing system component being monitored
    • G06F11/3013—Monitoring arrangements specially adapted to the computing system or computing system component being monitored where the computing system is an embedded system, i.e. a combination of hardware and software dedicated to perform a certain function in mobile devices, printers, automotive or aircraft systems
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/079—Root cause analysis, i.e. error or fault diagnosis
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/3003—Monitoring arrangements specially adapted to the computing system or computing system component being monitored
    • G06F11/302—Monitoring arrangements specially adapted to the computing system or computing system component being monitored where the computing system component is a software system
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/3051—Monitoring arrangements for monitoring the configuration of the computing system or of the computing system component, e.g. monitoring the presence of processing resources, peripherals, I/O links, software programs
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/20—Administration of product repair or maintenance
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/018—Certifying business or products
    • G06Q30/0185—Product, service or business identity fraud
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
    • Y02D—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN INFORMATION AND COMMUNICATION TECHNOLOGIES [ICT], I.E. INFORMATION AND COMMUNICATION TECHNOLOGIES AIMING AT THE REDUCTION OF THEIR OWN ENERGY USE
    • Y02D30/00—Reducing energy consumption in communication networks
    • Y02D30/70—Reducing energy consumption in communication networks in wireless communication networks

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  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • Business, Economics & Management (AREA)
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  • Strategic Management (AREA)
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Abstract

The application discloses a monitoring method and a system for a smart phone hardware maintenance process, which relate to the technical field of smart phone hardware maintenance traceability monitoring and comprise the following steps: scanning an identity two-dimensional code of the smart phone to acquire hardware fault diagnosis information, hardware fault position information and first software information of the smart phone; generating a first maintenance path for solving the hardware fault according to the hardware fault position information based on the hardware fault diagnosis information; acquiring a first time stamp of the smart phone in the maintenance process, and a second maintenance path and second software information corresponding to the first time stamp; monitoring a maintenance process by acquiring a first relationship between a first maintenance path and a second relationship between first software information and second software information; the application realizes the technical capability of monitoring the maintenance process of the mobile phone hardware and provides a new technical means for monitoring the maintenance of the hardware for mobile phone users and mobile phone brands.

Description

Monitoring method and system for smart phone hardware maintenance process
Technical Field
The application relates to the technical field of intelligent mobile phone hardware maintenance traceability monitoring, in particular to a monitoring method and system for an intelligent mobile phone hardware maintenance process.
Background
The hardware maintenance business of the traditional smart phone is carried out at a maintenance site, a user often does not know whether fraud exists in the hardware maintenance process, such as parts are stolen and replaced, parts which are not new are used, and the like, and because the user does not know and become familiar with the hardware of the smart phone, objective evaluation is difficult to be given to the quality of the hardware maintenance, in addition, a brand party also has difficulty in managing and controlling the hardware maintenance behavior and the process of an allied maintenance shop, once the fraud behavior occurs, the fraud behavior can cause adverse effects on consumers or the brand party, and in order to avoid the effects, a monitoring method and a system for the hardware maintenance process of the smart phone are urgently needed, and a method capable of solving the traceability monitoring of the hardware maintenance process of the smart phone is found by characterizing the hardware maintenance process of the smart phone so as to solve the supervision problem of the hardware maintenance process of the smart phone.
Disclosure of Invention
In order to solve the existing technical problems, the application aims to design a technical scheme for tracing and monitoring for characterizing the mobile phone hardware maintenance process, trace the replacement and maintenance of mobile phone accessories, facilitate the safety control of a user on the hardware maintenance process and improve the user's experience on the hardware maintenance.
In order to achieve the technical purpose, the application provides a monitoring method for a smart phone hardware maintenance process, which comprises the following steps:
scanning an identity two-dimensional code of the smart phone to acquire hardware fault diagnosis information, hardware fault position information and first software information of the smart phone;
generating a first maintenance path for solving the hardware fault according to the hardware fault position information based on the hardware fault diagnosis information;
acquiring a first time stamp of the smart phone in the maintenance process, and a second maintenance path and second software information corresponding to the first time stamp;
and monitoring the maintenance process by acquiring a first relation between the first maintenance path and the second maintenance path and a second relation between the first software information and the second software information, wherein the first relation is used for judging whether the maintenance path has a path deviation condition or not, and the second relation is used for judging whether the software information has a change condition or not.
Preferably, in the process of scanning the identity two-dimensional code, performing fault diagnosis on the intelligent mobile phone to generate hardware fault diagnosis information and hardware fault position information;
based on the hardware information and the first software information of the intelligent mobile phone, generating an identity two-dimensional code with a color mark through the hardware fault diagnosis information and the hardware fault position information, wherein the color mark is used for representing the fault type of the intelligent mobile phone through the color representation of the identity two-dimensional code.
Preferably, in the process of monitoring the maintenance process, based on the first hardware information on the first maintenance path and the second hardware information on the second maintenance path, the maintenance process is monitored by acquiring a third relationship between the first hardware information and the second hardware information, wherein the third relationship is used for judging whether the action of replacing the non-faulty part exists on the maintenance path.
Preferably, in the process of monitoring the maintenance process, when the first software information is different from the second software information, a second timestamp corresponding to the first software information is obtained;
and monitoring the maintenance process by acquiring a fourth relation between the second maintenance path and the third maintenance path based on a third maintenance path corresponding to the second timestamp, wherein the fourth relation is used for judging whether a new maintenance path different from the second maintenance path exists in the time when the second software information exists.
Preferably, in the process of monitoring the maintenance process, when the first software information is the same as the second software information, the maintenance process is monitored by acquiring a fifth relationship between the first maintenance path and a fourth maintenance path corresponding to the third timestamp based on a third timestamp corresponding to the first software information, wherein the fifth relationship is used for judging whether a new maintenance path different from the first maintenance path exists in the time when the first software information exists.
Preferably, in the process of acquiring the third timestamp corresponding to the first software information, the timestamp updated to the first software information is acquired as the third timestamp according to the update condition of the first software information.
The application discloses a monitoring system for a smart phone hardware maintenance process, which comprises:
the first data acquisition module is used for acquiring hardware fault diagnosis information, hardware fault position information and first software information of the smart phone by scanning an identity two-dimensional code of the smart phone;
the data processing module is used for generating a first maintenance path for solving the hardware fault according to the hardware fault position information based on the hardware fault diagnosis information;
the second data acquisition module is used for acquiring a first time stamp of the smart phone in the maintenance process, and a second maintenance path and second software information corresponding to the first time stamp;
the monitoring module is used for monitoring the maintenance process by acquiring a first relation between the first maintenance path and the second maintenance path and a second relation between the first software information and the second software information, wherein the first relation is used for judging whether the maintenance path has a path deviation condition or not, and the second relation is used for judging whether the software information has a change condition or not.
Preferably, the monitoring module is further configured to obtain a second timestamp corresponding to the first software information by the second software information when the first software information is different from the second software information, and monitor a maintenance process by obtaining a fourth relationship between the second maintenance path and the third maintenance path based on a third maintenance path corresponding to the second timestamp, where the fourth relationship is used to determine whether a new maintenance path different from the second maintenance path exists within a time when the second software information exists;
and when the first software information is the same as the second software information, acquiring a time stamp updated to the first software information as a third time stamp according to the updating condition of the first software information, and monitoring a maintenance process by acquiring a fifth relation of a fourth maintenance path corresponding to the first maintenance path and the third time stamp, wherein the fifth relation is used for judging whether a new maintenance path different from the first maintenance path exists in the time when the first software information exists.
The application discloses the following technical effects:
the application monitors the hardware maintenance path, the hardware update condition and whether the software update condition exists in the hardware replacement process, thereby realizing the technical requirement of intelligent monitoring when the intelligent mobile phone is subjected to hardware maintenance and providing a new technical means for monitoring hardware maintenance for mobile phone users and mobile phone brands.
Drawings
In order to more clearly illustrate the embodiments of the present application or the technical solutions of the prior art, the drawings that are needed in the embodiments will be briefly described below, it being obvious that the drawings in the following description are only some embodiments of the present application, and that other drawings may be obtained according to these drawings without inventive effort for a person skilled in the art.
FIG. 1 is a flow chart of the method according to the present application.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present application more apparent, the technical solutions of the embodiments of the present application will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present application, and it is apparent that the described embodiments are only some embodiments of the present application, not all embodiments. The components of the embodiments of the present application generally described and illustrated in the figures herein may be arranged and designed in a wide variety of different configurations. Thus, the following detailed description of the embodiments of the application, as presented in the figures, is not intended to limit the scope of the application, as claimed, but is merely representative of selected embodiments of the application. All other embodiments, which can be made by a person skilled in the art without making any inventive effort, are intended to be within the scope of the present application.
As shown in fig. 1, the application provides a monitoring method for a smart phone hardware maintenance process, which comprises the following steps:
scanning an identity two-dimensional code of the smart phone to acquire hardware fault diagnosis information, hardware fault position information and first software information of the smart phone;
generating a first maintenance path for solving the hardware fault according to the hardware fault position information based on the hardware fault diagnosis information;
acquiring a first time stamp of the smart phone in the maintenance process, and a second maintenance path and second software information corresponding to the first time stamp;
and monitoring the maintenance process by acquiring a first relation between the first maintenance path and the second maintenance path and a second relation between the first software information and the second software information, wherein the first relation is used for judging whether the maintenance path has a path deviation condition or not, and the second relation is used for judging whether the software information has a change condition or not.
When monitoring the maintenance process of the smart phone, the relationship between the maintenance path specified by the brand side of the smart phone and the actual maintenance path, namely, the first relationship, needs to be considered, so as to judge whether the maintenance shop performs maintenance work according to the flow, if not, judge that the maintenance process of the maintenance shop has illegal behaviors, if not, judge that whether software changes exist, namely, the second relationship, if so, judge that the maintenance shop may have behaviors of hiding the maintenance flow, and if not, prove that the maintenance shop performs maintenance according to the flow.
Further preferably, in the process of scanning the identity two-dimensional code, the intelligent mobile phone fault diagnosis method and the intelligent mobile phone fault diagnosis device perform fault diagnosis on the intelligent mobile phone to generate hardware fault diagnosis information and hardware fault position information;
based on the hardware information and the first software information of the intelligent mobile phone, generating an identity two-dimensional code with a color mark through the hardware fault diagnosis information and the hardware fault position information, wherein the color mark is used for representing the fault type of the intelligent mobile phone through the color representation of the identity two-dimensional code.
The identity two-dimensional code is a two-dimensional code set for a mobile phone requiring hardware maintenance, the color identification mainly shows the visual characteristics of the two-dimensional code, when the condition that software information changes in the maintenance process is found, the color of the identity two-dimensional code is changed, a traceable monitoring party is reminded, the maintained mobile phone can have maintenance abnormal behaviors, and once the identity two-dimensional code is endowed with a color label, a user and a brand party can identify whether the mobile phone has maintenance behaviors or not through the color of the identity two-dimensional code.
Still preferably, in the monitoring of the maintenance process, the present application monitors the maintenance process by acquiring a third relationship between the first hardware information and the second hardware information based on the first hardware information on the first maintenance path and the second hardware information on the second maintenance path, where the third relationship is used to determine whether there is a behavior of replacing a non-faulty part on the maintenance path.
To the monitoring in the maintenance process, not only need to know the maintenance condition of being maintained the piece, still need consider in the maintenance whether the part that probably dismantles can exist the action of malicious change, and trace back the mode through the route, monitor the part on the route, the work load of whole hardware monitoring has been solved, the maintenance condition when having had the targeted understanding each time of maintaining moreover, the convenience is screened the maintenance shop, and then in a plurality of maintenance shops that probably exist, the maintenance shop of dismantling the malicious change action of part is accurately found.
Further preferably, in the process of monitoring the maintenance process, when the first software information is different from the second software information, the application acquires a second timestamp of the second software information corresponding to the first software information;
and monitoring the maintenance process by acquiring a fourth relation between the second maintenance path and the third maintenance path based on a third maintenance path corresponding to the second timestamp, wherein the fourth relation is used for judging whether a new maintenance path different from the second maintenance path exists in the time when the second software information exists.
When the maintenance process is monitored, when the condition of software change occurs in the maintenance process, whether a new maintenance process exists in the change period or not needs to be acquired, namely, when second software information occurs, whether corresponding system hardware updating behaviors exist or not is judged, namely, according to the updating condition of the second software information, the possible existing hardware updating behaviors are judged, the condition of the corresponding hardware is searched in a targeted mode, and therefore a third maintenance path is generated, whether the path exists in the second maintenance path or not is judged, if the path exists in the second maintenance path, the process is indicated to belong to a normal maintenance flow, and if the path does not exist, the process is indicated to be deliberately hidden to belong to an abnormal maintenance flow.
Still preferably, in the monitoring of the maintenance process, when the first software information is the same as the second software information, based on a third timestamp corresponding to the first software information, the present application monitors the maintenance process by acquiring a fifth relationship between the first maintenance path and a fourth maintenance path corresponding to the third timestamp, where the fifth relationship is used to determine whether a new maintenance path different from the first maintenance path exists in a time when the first software information exists.
Further preferably, in the process of acquiring the third timestamp corresponding to the first software information, the method acquires the timestamp updated to the first software information as the third timestamp according to the update condition of the first software information.
In the maintenance process, when the change of the software information is not found, the application needs to trace the source of the software information before maintenance to see whether the maintenance shop has the core component replacement behavior based on the software change in the fault diagnosis, namely, whether the intelligent mobile phone has the software change in the fault diagnosis is judged by the software change condition of the intelligent mobile phone, and further, whether the maintenance shop carries out the malicious replacement of hardware by an unconventional means before the fault diagnosis or in the fault diagnosis of the intelligent mobile phone is judged, and it is conceivable that the unconventional hardware replacement behavior is easy to appear when a user does not wait for a diagnosis result or the maintenance shop needs to wait for a lot of times in the process of the maintenance mobile phone, and the replacement of some key components can be effectively avoided by tracing the source of the software system, thereby ensuring the benefit of users.
The application discloses a monitoring system for a smart phone hardware maintenance process, which comprises:
the first data acquisition module is used for acquiring hardware fault diagnosis information, hardware fault position information and first software information of the smart phone by scanning an identity two-dimensional code of the smart phone;
the data processing module is used for generating a first maintenance path for solving the hardware fault according to the hardware fault position information based on the hardware fault diagnosis information;
the second data acquisition module is used for acquiring a first time stamp of the smart phone in the maintenance process, and a second maintenance path and second software information corresponding to the first time stamp;
the monitoring module is used for monitoring the maintenance process by acquiring a first relation between the first maintenance path and the second maintenance path and a second relation between the first software information and the second software information, wherein the first relation is used for judging whether the maintenance path has a path deviation condition or not, and the second relation is used for judging whether the software information has a change condition or not.
Still preferably, the monitoring module is further configured to obtain a second timestamp corresponding to the first software information when the first software information is different from the second software information, and monitor a maintenance process by obtaining a fourth relationship between the second maintenance path and the third maintenance path based on a third maintenance path corresponding to the second timestamp, where the fourth relationship is used to determine whether a new maintenance path different from the second maintenance path exists in a time when the second software information exists;
and when the first software information is the same as the second software information, acquiring a time stamp updated to the first software information as a third time stamp according to the updating condition of the first software information, and monitoring a maintenance process by acquiring a fifth relation of a fourth maintenance path corresponding to the first maintenance path and the third time stamp, wherein the fifth relation is used for judging whether a new maintenance path different from the first maintenance path exists in the time when the first software information exists.
The application also realizes the logic process of the monitoring method for the hardware maintenance process of the smart phone through the computer program, forms an executable program, and is applied to the smart device end, so that the device end has the monitoring capability of the hardware maintenance process of the smart phone, monitors or traces the source of the smart phone to be maintained or the smart phone which is maintained through scanning the identity two-dimensional code of the smart phone, and meets the monitoring work of the smart phone brand party or the mobile phone user for the maintenance process.
The application designs a movable storage device which is used for bearing a monitoring system of a hardware maintenance process of a smart phone, so that the device has a system logic function of the monitoring system, monitors the maintenance behavior of the smart phone of a maintenance shop by carrying out data interaction with other smart systems in the maintenance shop, provides data support for the traceability behavior of an identity two-dimensional code of the smart phone, can also be used as an intelligent peripheral of other smart systems, and has the system logic function of the monitoring system to finish the system function upgrade of the maintenance shop so as to provide monitoring service of the hardware maintenance process for a brand side of the smart phone and a user of the smart phone.
It will be appreciated by those skilled in the art that embodiments of the present application may be provided as a method, system, or computer program product. Accordingly, the present application may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present application may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The present application is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems) and computer program products according to embodiments of the application. It will be understood that each flow and/or block of the flowchart illustrations and/or block diagrams, and combinations of flows and/or blocks in the flowchart illustrations and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.

Claims (8)

1. The monitoring method for the smart phone hardware maintenance process is characterized by comprising the following steps of:
scanning an identity two-dimensional code of a smart phone to acquire hardware fault diagnosis information, hardware fault position information and first software information of the smart phone;
generating a first maintenance path for solving a hardware fault according to the hardware fault position information based on the hardware fault diagnosis information;
acquiring a first time stamp of the smart phone in a maintenance process, and a second maintenance path and second software information corresponding to the first time stamp;
and monitoring the maintenance process by acquiring a first relation between the first maintenance path and the second maintenance path and a second relation between the first software information and the second software information, wherein the first relation is used for judging whether the maintenance path has a path deviation condition or not, and the second relation is used for judging whether the software information has a change condition or not.
2. The method for monitoring a smart phone hardware repair process according to claim 1, wherein:
in the process of scanning the identity two-dimensional code, performing fault diagnosis on the intelligent mobile phone to generate the hardware fault diagnosis information and the hardware fault position information;
based on the hardware information and the first software information of the smart phone, generating the identity two-dimensional code with a color identifier through the hardware fault diagnosis information and the hardware fault position information, wherein the color identifier is used for representing the fault type of the smart phone through the color representation of the identity two-dimensional code.
3. The method for monitoring a smart phone hardware repair process according to claim 2, wherein:
and in the process of monitoring the maintenance process, based on the first hardware information on the first maintenance path and the second hardware information on the second maintenance path, the maintenance process is monitored by acquiring a third relation between the first hardware information and the second hardware information, wherein the third relation is used for judging whether the action of replacing the non-fault part exists on the maintenance path.
4. A method for monitoring a smart phone hardware repair process according to claim 3, wherein:
in the process of monitoring the maintenance process, when the first software information is different from the second software information, acquiring a second timestamp of the second software information corresponding to the first software information;
and monitoring the maintenance process by acquiring a fourth relation between the second maintenance path and the third maintenance path based on a third maintenance path corresponding to the second timestamp, wherein the fourth relation is used for judging whether a new maintenance path different from the second maintenance path exists in the time when the second software information exists.
5. The method for monitoring a smart phone hardware maintenance process according to claim 4, wherein:
and in the process of monitoring the maintenance process, when the first software information is the same as the second software information, based on a third timestamp corresponding to the first software information, monitoring the maintenance process by acquiring a fifth relation of a fourth maintenance path corresponding to the third timestamp and the first maintenance path, wherein the fifth relation is used for judging whether a new maintenance path different from the first maintenance path exists in the time when the first software information exists.
6. The method for monitoring a smart phone hardware maintenance process according to claim 5, wherein:
and in the process of acquiring a third time stamp corresponding to the first software information, acquiring the time stamp updated to the first software information as the third time stamp according to the updating condition of the first software information.
7. A monitoring system for a smart phone hardware repair process, comprising:
the first data acquisition module is used for acquiring hardware fault diagnosis information, hardware fault position information and first software information of the intelligent mobile phone by scanning an identity two-dimensional code of the intelligent mobile phone;
the data processing module is used for generating a first maintenance path for solving the hardware fault according to the hardware fault position information based on the hardware fault diagnosis information;
the second data acquisition module is used for acquiring a first time stamp of the smart phone in the maintenance process, and a second maintenance path and second software information corresponding to the first time stamp;
the monitoring module is used for monitoring the maintenance process by acquiring a first relation between the first maintenance path and the second maintenance path and a second relation between the first software information and the second software information, wherein the first relation is used for judging whether the maintenance path has a path deviation condition or not, and the second relation is used for judging whether the software information has a change condition or not.
8. A monitoring system for a smart phone hardware repair process as claimed in claim 7,
the monitoring module is further configured to obtain a second timestamp corresponding to the first software information by the second software information when the first software information is different from the second software information, and monitor the maintenance process by obtaining a fourth relationship between the second maintenance path and the third maintenance path based on a third maintenance path corresponding to the second timestamp, where the fourth relationship is used to determine whether a new maintenance path different from the second maintenance path exists in a time in which the second software information exists;
and when the first software information is the same as the second software information, acquiring a time stamp updated to the first software information as a third time stamp according to the update condition of the first software information, and monitoring the maintenance process by acquiring a fifth relation of a fourth maintenance path corresponding to the third time stamp of the first maintenance path, wherein the fifth relation is used for judging whether a new maintenance path different from the first maintenance path exists in the time when the first software information exists.
CN202310683583.1A 2023-06-09 2023-06-09 Monitoring method and system for smart phone hardware maintenance process Pending CN116719693A (en)

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Application Number Priority Date Filing Date Title
CN202310683583.1A CN116719693A (en) 2023-06-09 2023-06-09 Monitoring method and system for smart phone hardware maintenance process

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Application Number Priority Date Filing Date Title
CN202310683583.1A CN116719693A (en) 2023-06-09 2023-06-09 Monitoring method and system for smart phone hardware maintenance process

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CN116719693A true CN116719693A (en) 2023-09-08

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