CN116485371B - Tracing method and system for representing maintenance process of smart phone - Google Patents
Tracing method and system for representing maintenance process of smart phone Download PDFInfo
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- CN116485371B CN116485371B CN202310447889.7A CN202310447889A CN116485371B CN 116485371 B CN116485371 B CN 116485371B CN 202310447889 A CN202310447889 A CN 202310447889A CN 116485371 B CN116485371 B CN 116485371B
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- 238000012423 maintenance Methods 0.000 title claims abstract description 186
- 238000000034 method Methods 0.000 title claims abstract description 156
- 230000008569 process Effects 0.000 title claims abstract description 134
- 238000003745 diagnosis Methods 0.000 claims abstract description 36
- 238000012544 monitoring process Methods 0.000 abstract description 5
- 238000004590 computer program Methods 0.000 description 7
- 230000006870 function Effects 0.000 description 6
- 238000010586 diagram Methods 0.000 description 5
- 230000006399 behavior Effects 0.000 description 4
- 238000007726 management method Methods 0.000 description 4
- 238000012545 processing Methods 0.000 description 3
- 230000001680 brushing effect Effects 0.000 description 1
- 238000013461 design Methods 0.000 description 1
- 238000001514 detection method Methods 0.000 description 1
- 230000000694 effects Effects 0.000 description 1
- 238000011156 evaluation Methods 0.000 description 1
- 230000003993 interaction Effects 0.000 description 1
- 230000001788 irregular Effects 0.000 description 1
- 238000004519 manufacturing process Methods 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 230000003287 optical effect Effects 0.000 description 1
- 230000002093 peripheral effect Effects 0.000 description 1
- 230000008439 repair process Effects 0.000 description 1
- 238000013024 troubleshooting Methods 0.000 description 1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06K—GRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
- G06K19/00—Record carriers for use with machines and with at least a part designed to carry digital markings
- G06K19/06—Record carriers for use with machines and with at least a part designed to carry digital markings characterised by the kind of the digital marking, e.g. shape, nature, code
- G06K19/06009—Record carriers for use with machines and with at least a part designed to carry digital markings characterised by the kind of the digital marking, e.g. shape, nature, code with optically detectable marking
- G06K19/06037—Record carriers for use with machines and with at least a part designed to carry digital markings characterised by the kind of the digital marking, e.g. shape, nature, code with optically detectable marking multi-dimensional coding
Abstract
The application discloses a tracing method and a tracing system for characterizing a maintenance process of a smart phone, wherein the tracing method comprises the following steps: scanning an identity two-dimensional code for identifying the smart phone, and acquiring fault diagnosis information for representing the smart phone and maintenance information for representing the maintenance process of the smart phone; acquiring the fault position of the intelligent mobile phone according to the fault information corresponding to the maintenance information; acquiring a first maintenance process through the fault position based on the fault diagnosis information; tracing the maintenance process of the smart phone by acquiring a second maintenance process corresponding to the maintenance information based on the first maintenance process; the application avoids the interference factors existing in the manual or video monitoring by carrying out coding monitoring on diagnosis and maintenance in the maintenance process of the smart phone, realizes the supervision technical application of the maintenance process of the smart phone, and provides a new technical scheme for managing and controlling the maintenance process of the smart phone for customers and brands.
Description
Technical Field
The application relates to the technical field of smart phone maintenance tracing, in particular to a tracing method and system for characterizing a smart phone maintenance process.
Background
The traditional smart phone maintenance business is carried out at a maintenance site, a user often does not know whether fraud exists in the maintenance process, such as parts are stolen, parts which are not new to use, a back door program is installed in an equipment system, and the like, and the user hardly gives objective evaluation on the quality of maintenance on the premise that the hardware and the software of a mobile phone are not known.
Disclosure of Invention
In order to solve the existing technical problems, the application aims to design a tracing method and a tracing system for representing the mobile phone maintenance process, trace the replacement and maintenance of mobile phone accessories and mobile phone systems, facilitate the safety control of a user on the maintenance process and improve the maintenance experience of the user.
In order to achieve the technical purpose, the application provides a tracing method for characterizing a maintenance process of a smart phone, which comprises the following steps:
scanning an identity two-dimensional code for identifying the smart phone, and acquiring fault diagnosis information for representing the smart phone and maintenance information for representing the maintenance process of the smart phone;
acquiring the fault position of the intelligent mobile phone according to the fault information corresponding to the maintenance information;
acquiring a first maintenance process through the fault position based on the fault diagnosis information;
based on the first maintenance process, tracing the smart phone maintenance process by acquiring a second maintenance process corresponding to the maintenance information.
Preferably, in the process of generating the identity two-dimensional code, generating the initial identity two-dimensional code of the smart phone according to the initial information of the software and the hardware of the smart phone;
and adding the fault diagnosis information and the maintenance information into the initial identity two-dimensional code to generate the identity two-dimensional code.
Preferably, in the process of acquiring fault diagnosis information, scanning an initial identity two-dimensional code to acquire software information and hardware information of the intelligent mobile phone;
based on the fault condition of the intelligent mobile phone, fault diagnosis information is generated by acquiring software fault information of the software information and/or hardware fault information of the hardware information, and the initial identity two-dimensional code is updated to generate the identity two-dimensional code.
Preferably, in the process of obtaining maintenance information, obtaining fault information of the smart phone and a fault position corresponding to the fault information;
based on the fault information and the fault position, the second maintenance process for maintaining the smart phone is acquired, maintenance information is generated, and the identity two-dimensional code is updated.
Preferably, in the process of acquiring the first maintenance process, based on the software fault information and/or the hardware fault information, acquiring a normal maintenance process corresponding to the fault position according to the fault position as the first maintenance process, wherein the normal maintenance process is used for representing a maintenance means specified by a smart phone manufacturer used according to the fault position of the smart phone.
Preferably, in the process of tracing the maintenance process of the smart phone through the software fault information, acquiring system update information of the smart phone according to the current version number of the system of the smart phone;
based on the system updating information, comparing the first time stamp of the software fault information corresponding to the second maintenance process, and performing first software tracing;
based on the use condition of the application program of the smart phone, a second timestamp corresponding to the update condition of at least two types of application programs is obtained, and is compared with the first timestamp, so that second software tracing is performed.
Preferably, in the process of tracing the maintenance process of the smart phone through the hardware fault information, comparing the first maintenance path corresponding to the first maintenance process with the second maintenance path corresponding to the second maintenance process, and performing first hardware tracing;
comparing the first hardware information corresponding to the first maintenance path with the second hardware information corresponding to the second maintenance path, and performing second hardware tracing;
and carrying out third time hardware tracing by acquiring the service life of the second hardware of the third hardware information corresponding to the hardware fault information according to the service life of the first hardware corresponding to the second hardware information.
The application discloses a traceability system for characterizing a maintenance process of a smart phone, which comprises the following components:
the information acquisition module is used for acquiring fault diagnosis information used for representing the intelligent mobile phone and maintenance information used for representing the maintenance process of the intelligent mobile phone by scanning an identity two-dimensional code used for identifying the intelligent mobile phone;
the fault positioning module is used for acquiring the fault position of the intelligent mobile phone according to the fault information corresponding to the maintenance information;
the fault diagnosis module is used for acquiring a first maintenance process through the fault position based on the fault diagnosis information;
the fault tracing module is used for tracing the maintenance process of the smart phone by acquiring a second maintenance process corresponding to the maintenance information based on the first maintenance process.
The application discloses the following technical effects:
the application avoids the interference factors existing in the manual or video monitoring by carrying out coding monitoring on diagnosis and maintenance in the maintenance process of the smart phone, realizes the supervision technical application of the maintenance process of the smart phone, and provides a new technical scheme for managing and controlling the maintenance process of the smart phone for customers and brands.
Drawings
In order to more clearly illustrate the embodiments of the present application or the technical solutions of the prior art, the drawings that are needed in the embodiments will be briefly described below, it being obvious that the drawings in the following description are only some embodiments of the present application, and that other drawings may be obtained according to these drawings without inventive effort for a person skilled in the art.
FIG. 1 is a flow chart of the method according to the present application.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present application more apparent, the technical solutions of the embodiments of the present application will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present application, and it is apparent that the described embodiments are only some embodiments of the present application, not all embodiments. The components of the embodiments of the present application generally described and illustrated in the figures herein may be arranged and designed in a wide variety of different configurations. Thus, the following detailed description of the embodiments of the application, as presented in the figures, is not intended to limit the scope of the application, as claimed, but is merely representative of selected embodiments of the application. All other embodiments, which can be made by a person skilled in the art without making any inventive effort, are intended to be within the scope of the present application.
As shown in fig. 1, the application provides a tracing method for characterizing a maintenance process of a smart phone, which comprises the following steps:
scanning an identity two-dimensional code for identifying the smart phone, and acquiring fault diagnosis information for representing the smart phone and maintenance information for representing the maintenance process of the smart phone;
acquiring the fault position of the intelligent mobile phone according to the fault information corresponding to the maintenance information;
acquiring a first maintenance process through the fault position based on the fault diagnosis information;
based on the first maintenance process, tracing the smart phone maintenance process by acquiring a second maintenance process corresponding to the maintenance information.
When the method is applied to brands, the main basis for tracing mobile phones is whether a maintenance business performs specified tracing work of executing maintenance actions according to fault conditions.
It will be appreciated that the first repair process may be expressed as a standard means of operation or flow of the brand party for the trouble shooting of the brand smart phone.
When the method is applied to consumers, the maintenance business is considered to reasonably trace the fault diagnosis and the maintenance process of the smart phone when tracing the source of the mobile phone, and the consumers can know whether the mobile phone is regularly maintained through the tracing function when buying the second-hand mobile phone. For example: when the identity two-dimensional code has fault diagnosis information but does not have maintenance information, the mobile phone is indicated to have irregular maintenance, and fault points of the mobile phone can be found and tracing guidance can be made through the fault diagnosis information; at this time, if the mobile phone is maintained from a regular website, the mobile phone does not necessarily have an identity two-dimensional code, and further reputation guarantee of second-hand sales is not obtained, which indicates that the mobile phone has a risk of non-regular maintenance, and the birth of an village machine, a brushing machine and a piecing machine can be avoided to a certain extent.
Further preferably, in the process of generating the identity two-dimensional code, the method generates the initial identity two-dimensional code of the smart phone according to the initial information of the software and the hardware of the smart phone;
and adding the fault diagnosis information and the maintenance information into the initial identity two-dimensional code to generate the identity two-dimensional code.
Further preferably, in the process of obtaining fault diagnosis information, the method obtains software information and hardware information of the smart phone by scanning the initial identity two-dimensional code;
based on the fault condition of the intelligent mobile phone, fault diagnosis information is generated by acquiring software fault information of the software information and/or hardware fault information of the hardware information, and the initial identity two-dimensional code is updated to generate the identity two-dimensional code.
When the identity two-dimensional code is generated, it can be understood that the identity two-dimensional code can be generated when the mobile phone goes to a mobile phone maintenance point for maintenance due to fault reasons, namely, the identity two-dimensional code is mainly used for representing the embodiment of the mobile phone maintenance process, so that once the identity two-dimensional code exists in the smart mobile phone, the mobile phone maintenance behavior is necessarily represented, and a main basis is provided for mobile phone tracing. It can be understood that whether the mobile phone has maintenance behaviors or not is judged, and whether the mobile phone has an identity two-dimensional code or not is only obtained through behaviors such as login.
Further preferably, in the process of obtaining maintenance information, the application obtains fault information of the smart phone and a fault position corresponding to the fault information;
based on the fault information and the fault position, the second maintenance process for maintaining the smart phone is acquired, maintenance information is generated, and the identity two-dimensional code is updated.
Further preferably, in the process of acquiring the first maintenance process, based on the software fault information and/or the hardware fault information, the method acquires a normal maintenance process corresponding to the fault position according to the fault position as the first maintenance process, wherein the normal maintenance process is used for representing maintenance means specified by a smart phone manufacturer used according to the fault position of the smart phone.
Further preferably, in the process of tracing the maintenance process of the smart phone through the software fault information, the system update information of the smart phone is obtained according to the current version number of the system of the smart phone;
based on the system updating information, comparing the first time stamp of the software fault information corresponding to the second maintenance process, and performing first software tracing;
based on the use condition of the application program of the smart phone, a second timestamp corresponding to the update condition of at least two types of application programs is obtained, and is compared with the first timestamp, so that second software tracing is performed.
The method for tracing the software faults of the smart phone generally carries out tracing through a combined tracing mode of system updating nodes and common software, the system updating condition of a user can be called by a system user of a brand mobile phone for system updating, and comparison tracing is carried out by combining the maintenance condition with the updating condition of the conventional common application software of the mobile phone, and it is conceivable that after the system software is maintained, the common application software inevitably has updating behaviors which are the information which cannot be obtained by a common consumer, so that the difficult problem of tracing the software by the consumer can be effectively solved.
Further preferably, in the process of tracing the maintenance process of the smart phone through the hardware fault information, the method and the device perform first hardware tracing according to the first maintenance path corresponding to the first maintenance process and the second maintenance path corresponding to the second maintenance process;
comparing the first hardware information corresponding to the first maintenance path with the second hardware information corresponding to the second maintenance path, and performing second hardware tracing;
and carrying out third time hardware tracing by acquiring the service life of the second hardware of the third hardware information corresponding to the hardware fault information according to the service life of the first hardware corresponding to the second hardware information.
The hardware tracing method mainly traces the source aiming at the disassembly and assembly process, the replacement hardware information and the self-use information of the hardware of a certain fault hardware, and the tracing process can control the whole replacement process of the fault hardware, so that the situation that the disassembly and assembly parts replace new parts is avoided, the situation that other undamaged parts are replaced is avoided, and the fraud of a maintainer can be effectively avoided.
The application discloses a traceability system for characterizing a maintenance process of a smart phone, which comprises the following components:
the information acquisition module is used for acquiring fault diagnosis information used for representing the intelligent mobile phone and maintenance information used for representing the maintenance process of the intelligent mobile phone by scanning an identity two-dimensional code used for identifying the intelligent mobile phone;
the fault positioning module is used for acquiring the fault position of the intelligent mobile phone according to the fault information corresponding to the maintenance information;
the fault diagnosis module is used for acquiring a first maintenance process through the fault position based on the fault diagnosis information;
the fault tracing module is used for tracing the maintenance process of the smart phone by acquiring a second maintenance process corresponding to the maintenance information based on the first maintenance process.
The application also realizes a tracing method for representing the maintenance process of the smart phone through the computer program, forms an executable application program, applies the program to the smart device end and is arranged in a mobile phone maintenance shop, so that the monitoring of the maintenance process of the smart phone can be realized, a maintenance person needs to input a mobile phone diagnosis process, a diagnosis result and a hard software maintenance process into the program, the update of the two-dimension code of the identity of the smart phone can be realized, and a mobile phone user or brand party can trace the source of the maintenance process of the smart phone by carrying out code scanning inquiry on the online or offline maintenance shop end.
The application also discloses a movable storage device which is used for bearing a traceability system used for representing the maintenance process of the smart phone, the device is used for carrying out data interaction with the maintenance management system of the existing mobile phone maintenance shop, namely the device can be used as an intelligent peripheral, the mobile phone maintenance traceability function is provided for the system, and certainly, the system upgrading of the system can be completed by adding a mobile phone diagnosis result mentioned by the traceability system, a data option of the hardware and software maintenance process and other related data windows in the maintenance management system, so that the smart device with the maintenance management system has traceability capability, or a brand side can carry out data detection on the maintenance management work of the mobile phone maintenance shop through the movable storage device and find whether fraud exists in the data through the logic function of the traceability system.
In the description of the present specification, a description referring to terms "one embodiment," "some embodiments," "examples," "specific examples," or "some examples," etc., means that a particular feature, structure, material, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the present application. In this specification, schematic representations of the above terms are not necessarily directed to the same embodiment or example. Furthermore, the particular features, structures, materials, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples. Furthermore, the different embodiments or examples described in this specification and the features of the different embodiments or examples may be combined and combined by those skilled in the art without contradiction.
While embodiments of the present application have been shown and described above, it will be understood that the above embodiments are illustrative and not to be construed as limiting the application, and that variations, modifications, alternatives and variations may be made to the above embodiments by one of ordinary skill in the art within the scope of the application.
It will be appreciated by those skilled in the art that embodiments of the present application may be provided as a method, system, or computer program product. Accordingly, the present application may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present application may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The present application is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems) and computer program products according to embodiments of the application. It will be understood that each flow and/or block of the flowchart illustrations and/or block diagrams, and combinations of flows and/or blocks in the flowchart illustrations and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
Claims (2)
1. The tracing method for characterizing the maintenance process of the smart phone is characterized by comprising the following steps of:
scanning an identity two-dimensional code for identifying the smart phone, and acquiring fault diagnosis information for representing the smart phone and maintenance information for representing a maintenance process of the smart phone;
acquiring the fault position of the intelligent mobile phone according to the fault information corresponding to the maintenance information;
acquiring a first maintenance process through the fault position based on the fault diagnosis information;
tracing the smart phone maintenance process by acquiring a second maintenance process corresponding to the maintenance information based on the first maintenance process;
in the process of generating the identity two-dimensional code, generating an initial identity two-dimensional code of the intelligent mobile phone according to initial information of software and hardware of the intelligent mobile phone;
the fault diagnosis information and the maintenance information are added into the initial identity two-dimensional code to generate the identity two-dimensional code;
scanning the initial identity two-dimensional code in the process of obtaining fault diagnosis information, and obtaining software information and hardware information of the intelligent mobile phone;
based on the fault condition of the intelligent mobile phone, generating fault diagnosis information by acquiring software fault information of the software information and hardware fault information of the hardware information, and updating the initial identity two-dimensional code to generate the identity two-dimensional code;
in the process of obtaining maintenance information, obtaining the fault information of the intelligent mobile phone and the fault position corresponding to the fault information;
generating maintenance information by acquiring the second maintenance process for maintaining the smart phone based on the fault information and the fault position, and updating the identity two-dimensional code;
in the process of acquiring a first maintenance process, acquiring a normal maintenance process corresponding to the fault position according to the fault position based on the software fault information and the hardware fault information as the first maintenance process, wherein the normal maintenance process is used for representing a maintenance means specified by a smart phone manufacturer used according to the fault position of the smart phone;
acquiring system update information of the smart phone according to the current version number of the system of the smart phone in the process of tracing the maintenance process of the smart phone through the software fault information;
based on the system updating information, comparing the first time stamp of the software fault information corresponding to the second maintenance process, and performing first software tracing;
based on the use condition of the application program of the smart phone, acquiring second time stamps corresponding to the update condition of at least two types of application programs, comparing the second time stamps with the first time stamps, and performing second software tracing;
in the process of tracing the maintenance process of the smart phone through the hardware fault information, comparing the first maintenance path corresponding to the first maintenance process with the second maintenance path corresponding to the second maintenance process, and performing first hardware tracing;
comparing the first hardware information corresponding to the first maintenance path with the second hardware information corresponding to the second maintenance path, and performing second hardware tracing;
and carrying out third time hardware tracing by acquiring the second hardware service life of third hardware information corresponding to the hardware fault information according to the first hardware service life corresponding to the second hardware information.
2. A traceability system for characterizing smart mobile phone maintenance processes, comprising:
the information acquisition module is used for acquiring fault diagnosis information used for representing the intelligent mobile phone and maintenance information used for representing the maintenance process of the intelligent mobile phone by scanning an identity two-dimensional code used for identifying the intelligent mobile phone;
the fault positioning module is used for acquiring the fault position of the intelligent mobile phone according to the fault information corresponding to the maintenance information;
the fault diagnosis module is used for acquiring a first maintenance process through the fault position based on the fault diagnosis information;
the fault tracing module is used for tracing the intelligent mobile phone maintenance process by acquiring a second maintenance process corresponding to the maintenance information based on the first maintenance process;
the tracing system scans the initial identity two-dimensional code in the process of acquiring fault diagnosis information, acquires software information and hardware information of the intelligent mobile phone, generates the fault diagnosis information by acquiring software fault information of the software information and hardware fault information of the hardware information based on the fault condition of the intelligent mobile phone, and updates the initial identity two-dimensional code to generate the identity two-dimensional code;
the tracing system acquires the fault information of the intelligent mobile phone and the fault position corresponding to the fault information in the process of acquiring maintenance information, generates the maintenance information by acquiring the second maintenance process for maintaining the intelligent mobile phone based on the fault information and the fault position, and updates the identity two-dimensional code;
the tracing system obtains a normal maintenance process corresponding to the fault position as the first maintenance process based on the software fault information and the hardware fault information according to the fault position in the process of obtaining the first maintenance process, wherein the normal maintenance process is used for representing maintenance means specified by a smart phone manufacturer used according to the fault position of the smart phone;
the tracing system obtains a normal maintenance process corresponding to the fault position as the first maintenance process based on the software fault information and the hardware fault information according to the fault position in the process of obtaining the first maintenance process, wherein the normal maintenance process is used for representing maintenance means specified by a smart phone manufacturer used according to the fault position of the smart phone;
the method comprises the steps that a tracing system obtains system updating information of a smart phone according to a current version number of the system of the smart phone in the process of tracing the maintenance process of the smart phone through software fault information; based on the system updating information, comparing the first time stamp of the software fault information corresponding to the second maintenance process, and performing first software tracing; based on the use condition of the application program of the smart phone, acquiring second time stamps corresponding to the update condition of at least two types of application programs, comparing the second time stamps with the first time stamps, and performing second software tracing;
in the process of tracing the maintenance process of the smart phone through the hardware fault information, the tracing system compares the first maintenance path corresponding to the first maintenance process with the second maintenance path corresponding to the second maintenance process to trace the hardware for the first time; comparing the first hardware information corresponding to the first maintenance path with the second hardware information corresponding to the second maintenance path, and performing second hardware tracing; and carrying out third time hardware tracing by acquiring the second hardware service life of third hardware information corresponding to the hardware fault information according to the first hardware service life corresponding to the second hardware information.
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