CN116701608A - Automatic response method, device and medium for universal social platform - Google Patents

Automatic response method, device and medium for universal social platform Download PDF

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Publication number
CN116701608A
CN116701608A CN202310911997.5A CN202310911997A CN116701608A CN 116701608 A CN116701608 A CN 116701608A CN 202310911997 A CN202310911997 A CN 202310911997A CN 116701608 A CN116701608 A CN 116701608A
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China
Prior art keywords
user
response
input
social platform
processing
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CN202310911997.5A
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Chinese (zh)
Inventor
甘飞鸿
朱其胜
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Beijing Arc Information Technology Co ltd
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Beijing Arc Information Technology Co ltd
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Priority to CN202310911997.5A priority Critical patent/CN116701608A/en
Publication of CN116701608A publication Critical patent/CN116701608A/en
Pending legal-status Critical Current

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/33—Querying
    • G06F16/332—Query formulation
    • G06F16/3329—Natural language query formulation or dialogue systems
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/903—Querying
    • G06F16/90335—Query processing
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/95—Retrieval from the web
    • G06F16/953—Querying, e.g. by the use of web search engines
    • G06F16/9536—Search customisation based on social or collaborative filtering
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
    • G06Q50/01—Social networking
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
    • Y02D—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN INFORMATION AND COMMUNICATION TECHNOLOGIES [ICT], I.E. INFORMATION AND COMMUNICATION TECHNOLOGIES AIMING AT THE REDUCTION OF THEIR OWN ENERGY USE
    • Y02D10/00—Energy efficient computing, e.g. low power processors, power management or thermal management

Abstract

The invention discloses a universal social platform automatic response method, a device and a medium. The method comprises the following steps: prefabricating a finite state network/state diagram according to an actual business scene of a social platform; when an automatic response engine of the social platform is started, automatically loading data of a finite state network/state diagram into a memory, wherein the automatic response engine is in an initial state by default; when receiving user input of the social platform, the automatic response engine determines a response path corresponding to the user input according to the user input and by combining the finite state network/state diagram, and triggers a response processing function corresponding to the response path; and processing a processing result input by the user according to the response processing function, feeding back the processing result to the user, taking the processing result as input, refreshing a user response path of the finite state network/state diagram, and judging a response result of the user under the input context of the social platform. Improving the efficiency and quality of servicing/answering for the user.

Description

Automatic response method, device and medium for universal social platform
Technical Field
The invention relates to the technical field of automatic response, in particular to a universal social platform automatic response method, device and medium.
Background
At present, an automatic response technology is applied to various fields, but in the current automatic response technology of a social platform, communication and input/output with a user are in a stateless state, and personalized response cannot be intelligently performed according to context information of the communication/input/output of the user, so that a service required by the user cannot be efficiently handled.
Disclosure of Invention
Aiming at the defects of the prior art, the invention provides a universal social platform automatic response method, a universal social platform automatic response device and a universal social platform automatic response medium.
According to one aspect of the invention, there is provided a universal social platform automatic response method, comprising:
prefabricating a finite state network/state diagram according to an actual business scene of a social platform;
when an automatic response engine of the social platform is started, automatically loading data of a finite state network/state diagram into a memory, wherein the automatic response engine is in an initial state by default;
when receiving user input of the social platform, the automatic response engine determines a response path corresponding to the user input according to the user input and by combining the finite state network/state diagram, and triggers a response processing function corresponding to the response path;
and processing a processing result input by the user according to the response processing function, feeding back the processing result to the user, taking the processing result as input, refreshing a user response path of the finite state network/state diagram, and judging a response result of the user under the input context of the social platform.
Optionally, the method further comprises: after the user does not input or actively ends the input process for a preset time, the automatic response engine automatically returns to the initial state to wait for the input process of the next round.
Alternatively, the predetermined time is 3-8 minutes.
Optionally, the user input is any one of the following: text, speech or images.
Optionally, the reply processing function includes a business logic function, a data processing function, an API call function, and a generate reply message function.
Optionally, the method further comprises: the context information of the finite state net/state diagram is maintained and updated during processing by the reply processing function.
According to another aspect of the present invention, there is provided a general social platform auto-answer device, including:
the prefabrication module is used for prefabricating a finite state network/state diagram according to the actual business scene of the social platform;
the loading module is used for automatically loading the data of the finite state network/state diagram into the memory when the automatic response engine of the social platform is started, and the automatic response engine is in an initial state by default;
the determining module is used for determining a response path corresponding to the user input according to the user input and combining the finite state network/state diagram by the automatic response engine when the user input of the social platform is received, and triggering a response processing function corresponding to the response path;
and the feedback module is used for processing the processing result input by the user according to the response processing function, feeding back the processing result to the user, taking the processing result as input, refreshing the user response path of the finite state network/state diagram and judging the response result of the user under the input context of the social platform.
According to a further aspect of the present invention there is provided a computer readable storage medium storing a computer program for performing the method according to any one of the above aspects of the present invention.
According to still another aspect of the present invention, there is provided an electronic device including: a processor; a memory for storing the processor-executable instructions; the processor is configured to read the executable instructions from the memory and execute the instructions to implement the method according to any of the above aspects of the present invention.
Therefore, the invention provides a general social platform automatic response method, which is prefabricated in an automatic response engine based on a finite state machine mechanism and technology, automatically refreshes a response path input by a user according to the input/output context of the user, and carries out proper response and outputs a result. Improving the efficiency and quality of servicing/answering for the user.
Drawings
Exemplary embodiments of the present invention may be more completely understood in consideration of the following drawings:
FIG. 1 is a flow chart of a general social platform auto-answer method provided by an exemplary embodiment of the present invention;
FIG. 2 is an exemplary diagram of a finite state mesh/state diagram provided by an exemplary embodiment of the present invention;
FIG. 3 is a schematic diagram of a general social platform auto-answer device according to an exemplary embodiment of the present invention;
fig. 4 is a structure of an electronic device provided in an exemplary embodiment of the present invention.
Detailed Description
Hereinafter, exemplary embodiments according to the present invention will be described in detail with reference to the accompanying drawings. It should be apparent that the described embodiments are only some embodiments of the present invention and not all embodiments of the present invention, and it should be understood that the present invention is not limited by the example embodiments described herein.
It should be noted that: the relative arrangement of the components and steps, numerical expressions and numerical values set forth in these embodiments do not limit the scope of the present invention unless it is specifically stated otherwise.
It will be appreciated by those of skill in the art that the terms "first," "second," etc. in embodiments of the present invention are used merely to distinguish between different steps, devices or modules, etc., and do not represent any particular technical meaning nor necessarily logical order between them.
It should also be understood that in embodiments of the present invention, "plurality" may refer to two or more, and "at least one" may refer to one, two or more.
It should also be appreciated that any component, data, or structure referred to in an embodiment of the invention may be generally understood as one or more without explicit limitation or the contrary in the context.
In addition, the term "and/or" in the present invention is merely an association relationship describing the association object, and indicates that three relationships may exist, for example, a and/or B may indicate: a exists alone, A and B exist together, and B exists alone. In the present invention, the character "/" generally indicates that the front and rear related objects are an or relationship.
It should also be understood that the description of the embodiments of the present invention emphasizes the differences between the embodiments, and that the same or similar features may be referred to each other, and for brevity, will not be described in detail.
Meanwhile, it should be understood that the sizes of the respective parts shown in the drawings are not drawn in actual scale for convenience of description.
The following description of at least one exemplary embodiment is merely exemplary in nature and is in no way intended to limit the invention, its application, or uses.
Techniques, methods, and apparatus known to one of ordinary skill in the relevant art may not be discussed in detail, but where appropriate, the techniques, methods, and apparatus should be considered part of the specification.
It should be noted that: like reference numerals and letters denote like items in the following figures, and thus once an item is defined in one figure, no further discussion thereof is necessary in subsequent figures.
Embodiments of the invention are operational with numerous other general purpose or special purpose computing system environments or configurations with electronic devices, such as terminal devices, computer systems, servers, etc. Examples of well known terminal devices, computing systems, environments, and/or configurations that may be suitable for use with the terminal device, computer system, server, or other electronic device include, but are not limited to: personal computer systems, server computer systems, thin clients, thick clients, hand-held or laptop devices, microprocessor-based systems, set-top boxes, programmable consumer electronics, network personal computers, small computer systems, mainframe computer systems, and distributed cloud computing technology environments that include any of the foregoing, and the like.
Electronic devices such as terminal devices, computer systems, servers, etc. may be described in the general context of computer system-executable instructions, such as program modules, being executed by a computer system. Generally, program modules may include routines, programs, objects, components, logic, data structures, etc., that perform particular tasks or implement particular abstract data types. The computer system/server may be implemented in a distributed cloud computing environment in which tasks are performed by remote processing devices that are linked through a communications network. In a distributed cloud computing environment, program modules may be located in both local and remote computing system storage media including memory storage devices.
Exemplary method
FIG. 1 is a flowchart of a general social platform auto-answer method according to an exemplary embodiment of the present invention. The embodiment can be applied to an electronic device, as shown in fig. 1, the general social platform automatic response method 100 includes the following steps:
step 101, prefabricating a finite state network/state diagram according to an actual business scene of a social platform.
Specifically, a finite state network/state diagram is prefabricated according to an actual service scenario, fig. 2 is only an illustration, the flow is an unlimited tree extension, and when a flow which cannot trigger configuration occurs, the state of the flow is invalid and recalculated. The finite state network/state diagram can keep the user state, if the user starts to input A, the user can enter the flow A and then output the content, input the sub-flow A again, county finds the user state, find the state A, and walk the flow output in the sub-flow A of finding the input.
Step 102, when an automatic response engine of the social platform is started, data of the finite state network/state diagram is automatically loaded into the memory, and the automatic response engine is in an initial state by default.
Step 103, when receiving the user input of the social platform, the automatic response engine determines a response path corresponding to the user input according to the user input and combining the finite state network/state diagram, and triggers a response processing function corresponding to the response path.
Specifically, the automatic response engine is in an initial state by default, and when user input is received, the response engine automatically judges and refreshes a response path aiming at the current input of the user according to the user input and by combining with a prefabricated state network/state diagram, and triggers a corresponding response processing function.
Optionally, the user input is any one of the following: text, speech or images.
Optionally, the reply processing function includes a business logic function, a data processing function, an API call function, and a generate reply message function.
Optionally, the method further comprises: the context information of the finite state net/state diagram is maintained and updated during processing by the reply processing function.
Specifically, the user input response path is configured by the management background, the response path is preset, and the user input/trigger of different values triggers different responses as examples:
user input: "I want to purchase a red T-shirt"
Response function: commodity searching "
Description: triggering commodity searching sub-flow, searching commodity according to the key words input by the user, and returning relevant options for the user to select.
User input: "Red"
Response function: "screening color"
Description: triggering a color screening sub-flow, carrying out commodity screening according to the color selected by the user, and returning to the related red T-shirt option.
User input: "price is below 200 yuan"
Response function: "screening price" description: triggering a price screening sub-flow, screening commodities according to a price range selected by a user, and returning to a red T-shirt option with a price below 200 yuan.
User input: "I select second piece"
Response function: "confirm purchase" description: triggering a purchase confirmation sub-process to confirm the commodity selected by the user and providing purchase confirmation information including price, quantity and the like.
Further, the response processing function is implemented by using a routing mechanism similar to that of the response path set by the user state cooperation, and the method is specifically as follows:
the function is realized: for corresponding processing and response generation based on user input and system status. The functions may include various business logic, data processing, API calls, generating reply messages, and the like.
Inputting parameters: user input is accepted as a parameter, which may be input data in the form of text, speech, images, etc.
Processing logic: the processing logic to be adopted is determined by methods such as judgment, conditional statement, algorithm and the like according to the prefabricated state network/state diagram and the current user input. It may trigger different logical branches depending on the intent of the user input, the type of question, or a particular keyword.
Generating a response: depending on the processing result, a corresponding reply message may be generated or a corresponding operation may be performed. This may be a simple text reply, calling an API of other systems to operate, generating rich media content, etc.
Context management: context information may be maintained and updated during processing to better understand and respond to subsequent user input. The context may include dialog history, user preferences, system status, etc. for providing a more consistent and personalized response.
And 104, processing a processing result input by the user according to the response processing function, feeding back the processing result to the user, taking the processing result as input, refreshing a user response path of the finite state network/state diagram, and judging a response result of the user under the input context of the social platform.
Specifically, the processing result of the response processing function is fed back to the user, and meanwhile, the processing result of the process is used as input to refresh the response path of the user, so that the following response result is affected.
Optionally, the method further comprises: after the user does not input or actively ends the input process for a preset time, the automatic response engine automatically returns to the initial state to wait for the input process of the next round.
Alternatively, the predetermined time is 3-8 minutes. The time threshold may be configurable in the administration background, for example, the default time is 5 minutes with no input/trigger to enter the initial state.
Therefore, the invention provides a general social platform automatic response method, which is prefabricated in an automatic response engine based on a finite state machine mechanism and technology, automatically refreshes a response path input by a user according to the input/output context of the user, and carries out proper response and outputs a result. Improving the efficiency and quality of servicing/answering for the user.
Exemplary apparatus
Fig. 3 is a schematic structural diagram of a general social platform auto-answer device according to an exemplary embodiment of the present invention. As shown in fig. 3, the apparatus 300 includes:
a prefabrication module 310, configured to prefabricate a finite state network/state diagram according to an actual service scenario of the social platform;
the loading module 320 is configured to automatically load data of the finite state network/state diagram into the memory when an automatic response engine of the social platform is started, where the automatic response engine is in an initial state by default;
the determining module 330 is configured to, when receiving a user input from the social platform, determine a response path corresponding to the user input according to the user input and by combining the finite state network/state diagram, and trigger a response processing function corresponding to the response path;
and the feedback module 340 is configured to process a processing result input by the user according to the response processing function, feed back the processing result to the user, take the processing result as input, and refresh a user response path of the finite state network/state diagram, so as to determine a response result of the user in the input context of the social platform.
Optionally, the apparatus 300 further comprises: and the recovery module is used for automatically recovering the automatic response engine to an initial state after the user does not input the input process for a preset time or actively ending the input process, and waiting for the input process of the next round.
Alternatively, the predetermined time is 3-8 minutes.
Optionally, the user input is any one of the following: text, speech or images.
Optionally, the reply processing function includes a business logic function, a data processing function, an API call function, and a generate reply message function.
Optionally, the apparatus 300 further comprises: and the maintenance module is used for maintaining and updating the context information of the finite state network/state diagram in the processing process through the response processing function.
Exemplary electronic device
Fig. 4 is a structure of an electronic device provided in an exemplary embodiment of the present invention. As shown in fig. 4, the electronic device 40 includes one or more processors 41 and memory 42.
The processor 41 may be a Central Processing Unit (CPU) or other form of processing unit having data processing and/or instruction execution capabilities, and may control other components in the electronic device to perform desired functions.
Memory 42 may include one or more computer program products that may include various forms of computer-readable storage media, such as volatile memory and/or non-volatile memory. The volatile memory may include, for example, random Access Memory (RAM) and/or cache memory (cache), and the like. The non-volatile memory may include, for example, read Only Memory (ROM), hard disk, flash memory, and the like. One or more computer program instructions may be stored on the computer readable storage medium that may be executed by the processor 41 to implement the methods of the software programs of the various embodiments of the present invention described above and/or other desired functions. In one example, the electronic device may further include: an input device 43 and an output device 44, which are interconnected by a bus system and/or other forms of connection mechanisms (not shown).
In addition, the input device 43 may also include, for example, a keyboard, a mouse, and the like.
The output device 44 can output various information to the outside. The output device 44 may include, for example, a display, speakers, a printer, and a communication network and remote output apparatus connected thereto, etc.
Of course, only some of the components of the electronic device that are relevant to the present invention are shown in fig. 4 for simplicity, components such as buses, input/output interfaces, etc. being omitted. In addition, the electronic device may include any other suitable components depending on the particular application.
Exemplary computer program product and computer readable storage Medium
In addition to the methods and apparatus described above, embodiments of the invention may also be a computer program product comprising computer program instructions which, when executed by a processor, cause the processor to perform steps in a method according to various embodiments of the invention described in the "exemplary methods" section of this specification.
The computer program product may write program code for performing operations of embodiments of the present invention in any combination of one or more programming languages, including an object oriented programming language such as Java, C++ or the like and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user's computing device, partly on the user's device, as a stand-alone software package, partly on the user's computing device, partly on a remote computing device, or entirely on the remote computing device or server.
Furthermore, embodiments of the present invention may also be a computer-readable storage medium, having stored thereon computer program instructions which, when executed by a processor, cause the processor to perform the steps in a method of mining history change records according to various embodiments of the present invention described in the "exemplary methods" section above in this specification.
The computer readable storage medium may employ any combination of one or more readable media. The readable medium may be a readable signal medium or a readable storage medium. The readable storage medium can include, for example, but is not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, or device, or a combination of any of the foregoing. More specific examples (a non-exhaustive list) of the readable storage medium would include the following: an electrical connection having one or more wires, a portable disk, a hard disk, random Access Memory (RAM), read-only memory (ROM), erasable programmable read-only memory (EPROM or flash memory), optical fiber, portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.
The basic principles of the present invention have been described above in connection with specific embodiments, however, it should be noted that the advantages, benefits, effects, etc. mentioned in the present invention are merely examples and not intended to be limiting, and these advantages, benefits, effects, etc. are not to be considered as essential to the various embodiments of the present invention. Furthermore, the specific details disclosed herein are for purposes of illustration and understanding only, and are not intended to be limiting, as the invention is not necessarily limited to practice with the above described specific details.
In this specification, each embodiment is described in a progressive manner, and each embodiment is mainly described in a different manner from other embodiments, so that the same or similar parts between the embodiments are mutually referred to. For system embodiments, the description is relatively simple as it essentially corresponds to method embodiments, and reference should be made to the description of method embodiments for relevant points.
The block diagrams of the devices, systems, apparatuses, systems according to the present invention are merely illustrative examples and are not intended to require or imply that the connections, arrangements, configurations must be made in the manner shown in the block diagrams. As will be appreciated by one of skill in the art, the devices, systems, apparatuses, systems may be connected, arranged, configured in any manner. Words such as "including," "comprising," "having," and the like are words of openness and mean "including but not limited to," and are used interchangeably therewith. The terms "or" and "as used herein refer to and are used interchangeably with the term" and/or "unless the context clearly indicates otherwise. The term "such as" as used herein refers to, and is used interchangeably with, the phrase "such as, but not limited to.
The method and system of the present invention may be implemented in a number of ways. For example, the methods and systems of the present invention may be implemented by software, hardware, firmware, or any combination of software, hardware, firmware. The above-described sequence of steps for the method is for illustration only, and the steps of the method of the present invention are not limited to the sequence specifically described above unless specifically stated otherwise. Furthermore, in some embodiments, the present invention may also be embodied as programs recorded in a recording medium, the programs including machine-readable instructions for implementing the methods according to the present invention. Thus, the present invention also covers a recording medium storing a program for executing the method according to the present invention.
It is also noted that in the systems, devices and methods of the present invention, components or steps may be disassembled and/or assembled. Such decomposition and/or recombination should be considered as equivalent aspects of the present invention. The previous description of the disclosed aspects is provided to enable any person skilled in the art to make or use the present invention. Various modifications to these aspects will be readily apparent to those skilled in the art, and the generic principles defined herein may be applied to other aspects without departing from the scope of the invention. Thus, the present invention is not intended to be limited to the aspects shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.
The foregoing description has been presented for purposes of illustration and description. Furthermore, this description is not intended to limit embodiments of the invention to the form disclosed herein. Although a number of example aspects and embodiments have been discussed above, a person of ordinary skill in the art will recognize certain variations, modifications, alterations, additions, and subcombinations thereof.

Claims (9)

1. An automatic response method for a general social platform is characterized by comprising the following steps:
prefabricating a finite state network/state diagram according to an actual business scene of a social platform;
when an automatic response engine of the social platform is started, automatically loading data of the finite state network/state diagram into a memory, wherein the automatic response engine is in an initial state by default;
when receiving user input of the social platform, the automatic response engine determines a response path corresponding to the user input according to the user input and combining the finite state network/state diagram, and triggers a response processing function corresponding to the response path;
and processing the processing result input by the user according to the response processing function, feeding back the processing result to the user, taking the processing result as input, refreshing a user response path of the finite state network/state diagram, and judging the response result of the user under the input context of the social platform.
2. The method as recited in claim 1, further comprising: after the user does not input or actively ends the input process for a preset time, the automatic response engine automatically restores to an initial state and waits for the input process of the next round.
3. The method of claim 2, wherein the predetermined time is 3-8 minutes.
4. The method of claim 1, wherein the user input is: text, speech or images.
5. The method of claim 1, wherein the reply processing function comprises a business logic function, a data processing function, an API call function, a generate reply message function.
6. The method as recited in claim 1, further comprising: the context information of the finite state net/state diagram is maintained and updated during processing by the reply processing function.
7. An automatic answering device for a universal social platform, comprising:
the prefabrication module is used for prefabricating a finite state network/state diagram according to the actual business scene of the social platform;
the loading module is used for automatically loading the data of the finite state network/state diagram into the memory when an automatic response engine of the social platform is started, and the automatic response engine is in an initial state by default;
the automatic response engine is used for determining a response path corresponding to the user input according to the user input and combining the finite state network/state diagram when receiving the user input of the social platform, and triggering a response processing function corresponding to the response path;
and the feedback module is used for processing the processing result input by the user according to the response processing function, feeding back the processing result to the user, taking the processing result as input, refreshing the user response path of the finite state network/state diagram, and judging the response result of the user under the input context of the social platform.
8. A computer readable storage medium, characterized in that the storage medium stores a computer program for executing the method of any of the preceding claims 1-6.
9. An electronic device, the electronic device comprising:
a processor;
a memory for storing the processor-executable instructions;
the processor is configured to read the executable instructions from the memory and execute the instructions to implement the method of any of the preceding claims 1-6.
CN202310911997.5A 2023-07-25 2023-07-25 Automatic response method, device and medium for universal social platform Pending CN116701608A (en)

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US20100049517A1 (en) * 2008-08-20 2010-02-25 Aruze Corp. Automatic answering device, automatic answering system, conversation scenario editing device, conversation server, and automatic answering method
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