CN116527549B - Professional repair control method, system and storage medium for communication exchange equipment - Google Patents
Professional repair control method, system and storage medium for communication exchange equipment Download PDFInfo
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Abstract
The application discloses a method, a system and a storage medium for controlling professional repair of communication exchange equipment, wherein the method comprises the following steps: acquiring data information of a communication switching device; extracting a first characteristic value in data information of the communication switching equipment; comprehensively calculating a first characteristic value in the data information of the communication switching equipment to obtain a negative influence value of the communication switching equipment on a user side; judging whether the negative influence value is larger than a preset first negative influence threshold value, if so, determining that the corresponding communication exchange equipment needs to be repaired; according to the first characteristic value and the negative influence value in the data information of the communication exchange equipment, a repair scheme and repair time of the corresponding communication exchange equipment are obtained; and performing repair control on the communication exchange equipment according to the repair scheme and repair time of the communication exchange equipment. The application determines the repair time through the negative influence value and determines the repair scheme through the first characteristic value, thereby realizing the comprehensive control of the repair of the communication exchange equipment.
Description
Technical Field
The present application relates to the field of communications switching devices, and more particularly, to a method, system, and storage medium for specialized repair control of communications switching devices.
Background
Currently, social networks are popular, and communication device technologies are rapidly developed, wherein communication switching devices play a vital role in networked communication. However, since the current network users have large cardinality, when the communication switching device fails, the number of network users affected is relatively large, and pressure is brought to repair of the communication switching device, however, the repair of the communication switching device is mainly processed by technicians according to experience, and the technical personnel lack of standard basis and overall control.
Thus, the prior art requires repair and there is a need for improvement.
Disclosure of Invention
In view of the foregoing, it is an object of the present application to provide a communication switching device specialized repair control method, system, and storage medium, which realize integrated control of repair of a communication switching device.
The first aspect of the present application provides a method for controlling professional repair of a communication switching device, comprising:
acquiring data information of a communication switching device;
extracting a first characteristic value in data information of the communication switching equipment;
comprehensively calculating a first characteristic value in the data information of the communication switching equipment to obtain a negative influence value of the communication switching equipment on a user side;
judging whether the negative influence value is larger than a preset first negative influence threshold value, if so, determining that the corresponding communication exchange equipment needs to be repaired;
according to the first characteristic value and the negative influence value in the data information of the communication exchange equipment, a repair scheme and repair time of the corresponding communication exchange equipment are obtained;
and performing repair control on the communication exchange equipment according to the repair scheme and repair time of the communication exchange equipment.
In this solution, after extracting the first feature value in the data information of the communication switching device, the method further includes:
performing difference calculation on the first characteristic value and a preset characteristic value to obtain a first characteristic difference value;
judging whether the first characteristic difference value is smaller than a preset characteristic threshold value or not, if so, inquiring in a preset characteristic type table according to the preset characteristic threshold value to obtain a type corresponding to the first characteristic value;
if not, revising the preset feature threshold according to the preset feature revision value to obtain a revised preset feature threshold;
and carrying out second judgment on the first characteristic difference value according to the revised preset characteristic threshold value until all the first characteristic values are subjected to cluster analysis.
In this scheme, the comprehensive calculation is performed on the first feature value in the data information of the communication switching device to obtain a negative influence value of the communication switching device on the user side, which specifically includes:
inquiring in a preset negative influence weight coefficient table according to the type of the first characteristic value to obtain a negative influence weight coefficient corresponding to the type of the first characteristic value;
multiplying the first characteristic value by a corresponding negative influence weight coefficient to obtain a negative influence value of the first characteristic value;
and accumulating the negative influence value of the first characteristic value to obtain the negative influence value of the communication exchange equipment on the user side.
In this solution, according to the first characteristic value and the negative impact value in the data information of the communication switching device, a repair scheme and repair time of the corresponding communication switching device are obtained, which specifically includes:
numbering the first characteristic values according to the sequence from the higher negative influence value to the lower negative influence value to obtain the number of the first characteristic values;
inquiring in a preset characteristic value processing step table according to the first characteristic value to obtain a processing step corresponding to the first characteristic value;
and sequencing the processing steps of the first characteristic value according to the sequence of the corresponding numbers to obtain a repair scheme of the corresponding communication exchange equipment.
In this solution, according to the first characteristic value and the negative impact value in the data information of the communication switching device, a repair scheme and repair time of the corresponding communication switching device are obtained, and further including:
obtaining the grade number of the corresponding negative influence value according to the preset negative influence value range in which the negative influence value falls;
inquiring in a preset maintenance schedule according to the grade number of the negative influence value to obtain the processing time of the corresponding communication exchange equipment;
identifying a repair plan for the communication switching device based on the processing time of the communication switching device;
and sending the processing time of the communication exchange equipment and the repair scheme of the corresponding communication exchange equipment to corresponding operators for prompting.
In this scheme, still include:
inquiring in a preset preparation time table according to the repair scheme of the communication exchange equipment to obtain the preparation time of the repair scheme of the corresponding communication exchange equipment;
obtaining a first time according to the preparation time of the repair scheme of the communication exchange equipment and the processing time of the corresponding communication exchange equipment;
acquiring current time point information;
judging whether the current time point is equal to the first time, if so, triggering time prompt information;
and sending the time prompt information to a corresponding operator for prompting.
The second aspect of the present application provides a communication switching device specialized repair control system comprising a memory and a processor, wherein the memory stores a communication switching device specialized repair control method program, and the processor executes the communication switching device specialized repair control method program to implement the following steps:
acquiring data information of a communication switching device;
extracting a first characteristic value in data information of the communication switching equipment;
comprehensively calculating a first characteristic value in the data information of the communication switching equipment to obtain a negative influence value of the communication switching equipment on a user side;
judging whether the negative influence value is larger than a preset first negative influence threshold value, if so, determining that the corresponding communication exchange equipment needs to be repaired;
according to the first characteristic value and the negative influence value in the data information of the communication exchange equipment, a repair scheme and repair time of the corresponding communication exchange equipment are obtained;
and performing repair control on the communication exchange equipment according to the repair scheme and repair time of the communication exchange equipment.
In this solution, after extracting the first feature value in the data information of the communication switching device, the method further includes:
performing difference calculation on the first characteristic value and a preset characteristic value to obtain a first characteristic difference value;
judging whether the first characteristic difference value is smaller than a preset characteristic threshold value or not, if so, inquiring in a preset characteristic type table according to the preset characteristic threshold value to obtain a type corresponding to the first characteristic value;
if not, revising the preset feature threshold according to the preset feature revision value to obtain a revised preset feature threshold;
and carrying out second judgment on the first characteristic difference value according to the revised preset characteristic threshold value until all the first characteristic values are subjected to cluster analysis.
In this scheme, the comprehensive calculation is performed on the first feature value in the data information of the communication switching device to obtain a negative influence value of the communication switching device on the user side, which specifically includes:
inquiring in a preset negative influence weight coefficient table according to the type of the first characteristic value to obtain a negative influence weight coefficient corresponding to the type of the first characteristic value;
multiplying the first characteristic value by a corresponding negative influence weight coefficient to obtain a negative influence value of the first characteristic value;
and accumulating the negative influence value of the first characteristic value to obtain the negative influence value of the communication exchange equipment on the user side.
In this solution, according to the first characteristic value and the negative impact value in the data information of the communication switching device, a repair scheme and repair time of the corresponding communication switching device are obtained, which specifically includes:
numbering the first characteristic values according to the sequence from the higher negative influence value to the lower negative influence value to obtain the number of the first characteristic values;
inquiring in a preset characteristic value processing step table according to the first characteristic value to obtain a processing step corresponding to the first characteristic value;
and sequencing the processing steps of the first characteristic value according to the sequence of the corresponding numbers to obtain a repair scheme of the corresponding communication exchange equipment.
In this solution, according to the first characteristic value and the negative impact value in the data information of the communication switching device, a repair scheme and repair time of the corresponding communication switching device are obtained, and further including:
obtaining the grade number of the corresponding negative influence value according to the preset negative influence value range in which the negative influence value falls;
inquiring in a preset maintenance schedule according to the grade number of the negative influence value to obtain the processing time of the corresponding communication exchange equipment;
identifying a repair plan for the communication switching device based on the processing time of the communication switching device;
and sending the processing time of the communication exchange equipment and the repair scheme of the corresponding communication exchange equipment to corresponding operators for prompting.
In this scheme, still include:
inquiring in a preset preparation time table according to the repair scheme of the communication exchange equipment to obtain the preparation time of the repair scheme of the corresponding communication exchange equipment;
obtaining a first time according to the preparation time of the repair scheme of the communication exchange equipment and the processing time of the corresponding communication exchange equipment;
acquiring current time point information;
judging whether the current time point is equal to the first time, if so, triggering time prompt information;
and sending the time prompt information to a corresponding operator for prompting.
A third aspect of the present application provides a computer storage medium having stored therein a communication switching apparatus professional repair control method program which, when executed by a processor, implements the steps of a communication switching apparatus professional repair control method as described in any one of the above.
The application discloses a special repair control method, a special repair control system and a special repair control storage medium for communication exchange equipment.
Drawings
FIG. 1 is a flow chart of a method of specialized repair control for a communication switching device of the present application;
FIG. 2 shows a flow chart of a repair scheme for the communication switching device of the present application;
FIG. 3 is a flow chart illustrating repair time for a communication switching device of the present application;
fig. 4 shows a block diagram of a communication switching device specialized repair control system of the present application.
Detailed Description
In order that the above-recited objects, features and advantages of the present application will be more clearly understood, a more particular description of the application will be rendered by reference to the appended drawings and appended detailed description. It should be noted that, without conflict, the embodiments of the present application and features in the embodiments may be combined with each other.
In the following description, numerous specific details are set forth in order to provide a thorough understanding of the present application, however, the present application may be practiced in other ways than those described herein, and therefore the scope of the present application is not limited to the specific embodiments disclosed below.
Fig. 1 shows a flow chart of a method of specialized repair control of a communication switching device according to the present application.
As shown in fig. 1, the present application discloses a method for controlling professional repair of a communication exchange device, comprising:
s101, acquiring data information of communication switching equipment;
s102, extracting a first characteristic value in data information of communication switching equipment;
s103, comprehensively calculating a first characteristic value in the data information of the communication switching equipment to obtain a negative influence value of the communication switching equipment on a user side;
s104, judging whether the negative influence value is larger than a preset first negative influence threshold value, if so, determining that the corresponding communication exchange equipment needs to be repaired;
s105, according to the first characteristic value and the negative influence value in the data information of the communication exchange equipment, a repair scheme and repair time of the corresponding communication exchange equipment are obtained;
and S106, repairing and controlling the communication exchange equipment according to the repairing scheme and repairing time of the communication exchange equipment.
According to the embodiment of the application, based on the preset sensor, the data information of the communication switching equipment is obtained, for example, the working time of the communication switching equipment is obtained through the preset time sensor; and acquiring the use times and the like of the corresponding communication exchange equipment through a preset number of sensors. The first characteristic value in the data information of the communication switching device comprises working time, using times and the like, wherein the longer the working time and the more the using times of the corresponding communication switching device are, the larger the corresponding communication switching device has a larger effect on a user side, and when the corresponding communication switching device fails, the larger the negative influence value of the communication switching device on the user side is. In the same area, a plurality of communication exchange devices may fail at the same time, repair time of the corresponding communication exchange device is determined according to negative influence value of the communication exchange device to the user side, repair is carried out on the communication exchange device through repair scheme and repair time of the communication exchange device, comprehensive control of repair of the communication exchange device is achieved, and the preset first negative influence threshold is set by information of a person skilled in the art.
According to an embodiment of the present application, after extracting the first feature value in the data information of the communication switching device, the method further includes:
performing difference calculation on the first characteristic value and a preset characteristic value to obtain a first characteristic difference value;
judging whether the first characteristic difference value is smaller than a preset characteristic threshold value or not, if so, inquiring in a preset characteristic type table according to the preset characteristic threshold value to obtain a type corresponding to the first characteristic value;
if not, revising the preset feature threshold according to the preset feature revision value to obtain a revised preset feature threshold;
and carrying out second judgment on the first characteristic difference value according to the revised preset characteristic threshold value until all the first characteristic values are subjected to cluster analysis.
It should be noted that, each preset feature threshold corresponds to a type of feature value, when the first feature difference value is greater than or equal to the preset feature threshold, the preset feature threshold is revised through a preset feature revision value, and after each first feature value completes cluster analysis, the preset feature threshold returns to an initial value, and cluster analysis is performed on the next first feature value again. And classifying each first characteristic value through the cluster analysis to obtain the type of the corresponding first characteristic value. The preset feature threshold value, the preset feature revision value, are set by those skilled in the art.
According to an embodiment of the present application, the performing comprehensive calculation on the first feature value in the data information of the communication switching device to obtain a negative impact value of the communication switching device on the user side specifically includes:
inquiring in a preset negative influence weight coefficient table according to the type of the first characteristic value to obtain a negative influence weight coefficient corresponding to the type of the first characteristic value;
multiplying the first characteristic value by a corresponding negative influence weight coefficient to obtain a negative influence value of the first characteristic value;
and accumulating the negative influence value of the first characteristic value to obtain the negative influence value of the communication exchange equipment on the user side.
It should be noted that, the preset negative impact weight coefficient table stores negative impact weight coefficients corresponding to the types of the various first feature values, and the preset negative impact weight coefficient table is set by a person skilled in the art.
Fig. 2 shows a flow chart of a repair scheme of the communication switching device of the present application.
As shown in fig. 2, according to the embodiment of the present application, according to the first characteristic value and the negative impact value in the data information of the communication switching device, a repair scheme and repair time of the corresponding communication switching device are obtained, which specifically includes:
s201, numbering the first characteristic values according to the sequence from the large negative influence value to the small negative influence value, and obtaining the number of the first characteristic values;
s202, inquiring in a preset characteristic value processing step table according to the first characteristic value to obtain a processing step corresponding to the first characteristic value;
s203, the processing steps of the first characteristic values are ordered according to the sequence of the corresponding numbers, and the repair scheme of the corresponding communication exchange equipment is obtained.
It should be noted that the preset feature value processing step table includes all processing steps corresponding to the first feature value, and is ordered according to the magnitude of the negative impact value of the first feature value, where the number of the negative impact value is higher and the number of the negative impact value is higher, and then the processing steps corresponding to the first feature value are ordered according to the number of the first feature value and combined to form the repair method of the corresponding communication exchange device.
Fig. 3 shows a flow chart of repair time for the communication switching device of the present application.
As shown in fig. 3, according to an embodiment of the present application, according to the first characteristic value and the negative impact value in the data information of the communication switching device, a repair scheme and repair time of the corresponding communication switching device are obtained, and further includes:
s301, obtaining the grade number of the corresponding negative influence value according to the preset negative influence value range in which the negative influence value falls;
s302, inquiring in a preset maintenance schedule according to the grade number of the negative influence value to obtain the processing time of the corresponding communication exchange equipment;
s303, identifying the repair scheme of the communication exchange equipment according to the processing time of the communication exchange equipment;
s304, the processing time of the communication exchange equipment and the repair scheme of the corresponding communication exchange equipment are sent to the corresponding operator for prompting.
It should be noted that, the greater the negative impact value of the communication switching device on the user side, the more urgent the processing time of the corresponding communication switching device is described, the earlier the processing time of the corresponding communication switching device is arranged, and the processing time of the corresponding communication switching device is determined by querying in a preset maintenance schedule according to the number of levels of the negative impact value, where the maintenance schedules of all the communication switching devices in the area are stored in the preset maintenance schedule, so as to prevent the occurrence of a conflict in the maintenance time lower than the internal communication switching device.
According to an embodiment of the present application, further comprising:
inquiring in a preset preparation time table according to the repair scheme of the communication exchange equipment to obtain the preparation time of the repair scheme of the corresponding communication exchange equipment;
obtaining a first time according to the preparation time of the repair scheme of the communication exchange equipment and the processing time of the corresponding communication exchange equipment;
acquiring current time point information;
judging whether the current time point is equal to the first time, if so, triggering time prompt information;
and sending the time prompt information to a corresponding operator for prompting.
The repair schemes of different communication exchange devices are different, and the preparation time of corresponding repair schemes is also different, and the repair schemes need to prepare repair tools, clean the site of the communication exchange devices, and the like before implementation. The processing time of the communication exchange equipment is a time point, for example, the processing time is nine am, and the corresponding communication exchange equipment is repaired at nine am; if the preparation time of the repair scheme of the communication exchange device is a time length, for example, the preparation time is two hours, the repair work of the corresponding communication exchange device needs to be started two hours in advance. The first time is a preparation time pushed forward based on the processing time of the communication switching device, for example, the processing time is nine am, the preparation time is one hour, and the corresponding first time is eight am.
According to an embodiment of the present application, further comprising:
inquiring in a preset second negative influence threshold value table according to the first characteristic value to obtain a second negative influence threshold value corresponding to the first characteristic value;
judging whether the negative influence value of the first characteristic value is larger than a corresponding second negative influence threshold value, if so, determining that the communication exchange equipment needs to be repaired;
and sending the repair information required by the communication exchange equipment to a preset management terminal for prompting.
It should be noted that, different second negative impact thresholds exist in different first feature values, and the preset second negative impact threshold table stores second negative impact thresholds corresponding to various first feature values, and when the negative impact value of the first feature value is greater than the corresponding second negative impact threshold, it is indicated that the negative impact value of the corresponding first feature value is too large, and the corresponding communication switching device needs to be repaired.
According to an embodiment of the present application, further comprising:
acquiring feedback information of a user on a repairing scheme of the communication exchange equipment;
extracting a scoring value in the feedback information and a historical scoring value of a processing step;
revising the historical grading value of the processing step according to the grading value in the feedback information to obtain the revised grading value of the processing step;
and reordering the processing steps in the preset characteristic value processing step table according to the revised grading values of the processing steps.
After the repair of the communication exchange equipment is completed, performing feedback investigation on users in the influence range to obtain feedback information of the user on the repair scheme of the communication exchange equipment, wherein the feedback information comprises scoring of each processing step in the repair scheme by the user, and setting the revised scoring value of the processing step asThe formula is
；
Wherein the method comprises the steps ofHistory score value representing processing step, +.>Representing the historical number of scores of the user for that processing step,and the score value of the feedback information summary is represented.
Fig. 4 shows a block diagram of a communication switching device specialized repair control system of the present application.
As shown in fig. 4, a second aspect of the present application provides a communication exchange equipment professional repair control system 4, including a memory 41 and a processor 42, wherein the memory stores a communication exchange equipment professional repair control method program, and the processor executes the communication exchange equipment professional repair control method program to implement the following steps:
acquiring data information of a communication switching device;
extracting a first characteristic value in data information of the communication switching equipment;
comprehensively calculating a first characteristic value in the data information of the communication switching equipment to obtain a negative influence value of the communication switching equipment on a user side;
judging whether the negative influence value is larger than a preset first negative influence threshold value, if so, determining that the corresponding communication exchange equipment needs to be repaired;
according to the first characteristic value and the negative influence value in the data information of the communication exchange equipment, a repair scheme and repair time of the corresponding communication exchange equipment are obtained;
and performing repair control on the communication exchange equipment according to the repair scheme and repair time of the communication exchange equipment.
According to the embodiment of the application, based on the preset sensor, the data information of the communication switching equipment is obtained, for example, the working time of the communication switching equipment is obtained through the preset time sensor; and acquiring the use times and the like of the corresponding communication exchange equipment through a preset number of sensors. The first characteristic value in the data information of the communication switching device comprises working time, using times and the like, wherein the longer the working time and the more the using times of the corresponding communication switching device are, the larger the corresponding communication switching device has a larger effect on a user side, and when the corresponding communication switching device fails, the larger the negative influence value of the communication switching device on the user side is. In the same area, a plurality of communication exchange devices may fail at the same time, repair time of the corresponding communication exchange device is determined according to negative influence value of the communication exchange device to the user side, repair is carried out on the communication exchange device through repair scheme and repair time of the communication exchange device, comprehensive control of repair of the communication exchange device is achieved, and the preset first negative influence threshold is set by information of a person skilled in the art.
According to an embodiment of the present application, after extracting the first feature value in the data information of the communication switching device, the method further includes:
performing difference calculation on the first characteristic value and a preset characteristic value to obtain a first characteristic difference value;
judging whether the first characteristic difference value is smaller than a preset characteristic threshold value or not, if so, inquiring in a preset characteristic type table according to the preset characteristic threshold value to obtain a type corresponding to the first characteristic value;
if not, revising the preset feature threshold according to the preset feature revision value to obtain a revised preset feature threshold;
and carrying out second judgment on the first characteristic difference value according to the revised preset characteristic threshold value until all the first characteristic values are subjected to cluster analysis.
It should be noted that, each preset feature threshold corresponds to a type of feature value, when the first feature difference value is greater than or equal to the preset feature threshold, the preset feature threshold is revised through a preset feature revision value, and after each first feature value completes cluster analysis, the preset feature threshold returns to an initial value, and cluster analysis is performed on the next first feature value again. And classifying each first characteristic value through the cluster analysis to obtain the type of the corresponding first characteristic value. The preset feature threshold value, the preset feature revision value, are set by those skilled in the art.
According to an embodiment of the present application, the performing comprehensive calculation on the first feature value in the data information of the communication switching device to obtain a negative impact value of the communication switching device on the user side specifically includes:
inquiring in a preset negative influence weight coefficient table according to the type of the first characteristic value to obtain a negative influence weight coefficient corresponding to the type of the first characteristic value;
multiplying the first characteristic value by a corresponding negative influence weight coefficient to obtain a negative influence value of the first characteristic value;
and accumulating the negative influence value of the first characteristic value to obtain the negative influence value of the communication exchange equipment on the user side.
It should be noted that, the preset negative impact weight coefficient table stores negative impact weight coefficients corresponding to the types of the various first feature values, and the preset negative impact weight coefficient table is set by a person skilled in the art.
According to an embodiment of the present application, the obtaining a repair scheme and repair time of the corresponding communication switching device according to the first characteristic value and the negative impact value in the data information of the communication switching device specifically includes:
numbering the first characteristic values according to the sequence from the higher negative influence value to the lower negative influence value to obtain the number of the first characteristic values;
inquiring in a preset characteristic value processing step table according to the first characteristic value to obtain a processing step corresponding to the first characteristic value;
and sequencing the processing steps of the first characteristic value according to the sequence of the corresponding numbers to obtain a repair scheme of the corresponding communication exchange equipment.
It should be noted that the preset feature value processing step table includes all processing steps corresponding to the first feature value, and is ordered according to the magnitude of the negative impact value of the first feature value, where the number of the negative impact value is higher and the number of the negative impact value is higher, and then the processing steps corresponding to the first feature value are ordered according to the number of the first feature value and combined to form the repair method of the corresponding communication exchange device.
According to an embodiment of the present application, according to the first characteristic value and the negative impact value in the data information of the communication switching device, a repair scheme and repair time of the corresponding communication switching device are obtained, and the method further includes:
obtaining the grade number of the corresponding negative influence value according to the preset negative influence value range in which the negative influence value falls;
inquiring in a preset maintenance schedule according to the grade number of the negative influence value to obtain the processing time of the corresponding communication exchange equipment;
identifying a repair plan for the communication switching device based on the processing time of the communication switching device;
and sending the processing time of the communication exchange equipment and the repair scheme of the corresponding communication exchange equipment to corresponding operators for prompting.
It should be noted that, the greater the negative impact value of the communication switching device on the user side, the more urgent the processing time of the corresponding communication switching device is described, the earlier the processing time of the corresponding communication switching device is arranged, and the processing time of the corresponding communication switching device is determined by querying in a preset maintenance schedule according to the number of levels of the negative impact value, where the maintenance schedules of all the communication switching devices in the area are stored in the preset maintenance schedule, so as to prevent the occurrence of a conflict in the maintenance time lower than the internal communication switching device.
According to an embodiment of the present application, further comprising:
inquiring in a preset preparation time table according to the repair scheme of the communication exchange equipment to obtain the preparation time of the repair scheme of the corresponding communication exchange equipment;
obtaining a first time according to the preparation time of the repair scheme of the communication exchange equipment and the processing time of the corresponding communication exchange equipment;
acquiring current time point information;
judging whether the current time point is equal to the first time, if so, triggering time prompt information;
and sending the time prompt information to a corresponding operator for prompting.
The repair schemes of different communication exchange devices are different, and the preparation time of corresponding repair schemes is also different, and the repair schemes need to prepare repair tools, clean the site of the communication exchange devices, and the like before implementation. The processing time of the communication exchange equipment is a time point, for example, the processing time is nine am, and the corresponding communication exchange equipment is repaired at nine am; if the preparation time of the repair scheme of the communication exchange device is a time length, for example, the preparation time is two hours, the repair work of the corresponding communication exchange device needs to be started two hours in advance. The first time is a preparation time pushed forward based on the processing time of the communication switching device, for example, the processing time is nine am, the preparation time is one hour, and the corresponding first time is eight am.
According to an embodiment of the present application, further comprising:
inquiring in a preset second negative influence threshold value table according to the first characteristic value to obtain a second negative influence threshold value corresponding to the first characteristic value;
judging whether the negative influence value of the first characteristic value is larger than a corresponding second negative influence threshold value, if so, determining that the communication exchange equipment needs to be repaired;
and sending the repair information required by the communication exchange equipment to a preset management terminal for prompting.
It should be noted that, different second negative impact thresholds exist in different first feature values, and the preset second negative impact threshold table stores second negative impact thresholds corresponding to various first feature values, and when the negative impact value of the first feature value is greater than the corresponding second negative impact threshold, it is indicated that the negative impact value of the corresponding first feature value is too large, and the corresponding communication switching device needs to be repaired.
According to an embodiment of the present application, further comprising:
acquiring feedback information of a user on a repairing scheme of the communication exchange equipment;
extracting a scoring value in the feedback information and a historical scoring value of a processing step;
revising the historical grading value of the processing step according to the grading value in the feedback information to obtain the revised grading value of the processing step;
and reordering the processing steps in the preset characteristic value processing step table according to the revised grading values of the processing steps.
After the repair of the communication exchange equipment is completed, performing feedback investigation on users in the influence range to obtain feedback information of the user on the repair scheme of the communication exchange equipment, wherein the feedback information comprises scoring of each processing step in the repair scheme by the user, and setting the revised scoring value of the processing step asThe formula is
；
Wherein the method comprises the steps ofHistory score value representing processing step, +.>Representing the historical number of scores of the user for that processing step,and the score value of the feedback information summary is represented.
A third aspect of the present application provides a computer storage medium having stored therein a communication switching apparatus professional repair control method program which, when executed by a processor, implements the steps of a communication switching apparatus professional repair control method as described in any one of the above.
The application discloses a method, a system and a storage medium for controlling professional repair of communication exchange equipment, wherein the method comprises the following steps: acquiring data information of a communication switching device; extracting a first characteristic value in data information of the communication switching equipment; comprehensively calculating a first characteristic value in the data information of the communication switching equipment to obtain a negative influence value of the communication switching equipment on a user side; judging whether the negative influence value is larger than a preset first negative influence threshold value, if so, determining that the corresponding communication exchange equipment needs to be repaired; according to the first characteristic value and the negative influence value in the data information of the communication exchange equipment, a repair scheme and repair time of the corresponding communication exchange equipment are obtained; and performing repair control on the communication exchange equipment according to the repair scheme and repair time of the communication exchange equipment. The application determines the repair time through the negative influence value and determines the repair scheme through the first characteristic value, thereby realizing the comprehensive control of the repair of the communication exchange equipment.
In the several embodiments provided by the present application, it should be understood that the disclosed apparatus and method may be implemented in other ways. The above described device embodiments are only illustrative, e.g. the division of the units is only one logical function division, and there may be other divisions in practice, such as: multiple units or components may be combined or may be integrated into another system, or some features may be omitted, or not performed. In addition, the various components shown or discussed may be coupled or directly coupled or communicatively coupled to each other via some interface, whether indirectly coupled or communicatively coupled to devices or units, whether electrically, mechanically, or otherwise.
The units described above as separate components may or may not be physically separate, and components shown as units may or may not be physical units; can be located in one place or distributed to a plurality of network units; some or all of the units may be selected according to actual needs to achieve the purpose of the solution of this embodiment.
In addition, each functional unit in each embodiment of the present application may be integrated in one processing unit, or each unit may be separately used as one unit, or two or more units may be integrated in one unit; the integrated units may be implemented in hardware or in hardware plus software functional units.
Those of ordinary skill in the art will appreciate that: all or part of the steps for implementing the above method embodiments may be implemented by hardware related to program instructions, and the foregoing program may be stored in a computer readable storage medium, where the program, when executed, performs steps including the above method embodiments; and the aforementioned storage medium includes: a mobile storage device, a Read-Only Memory (ROM), a random access Memory (RAM, random Access Memory), a magnetic disk or an optical disk, or the like, which can store program codes.
Alternatively, the above-described integrated units of the present application may be stored in a computer-readable storage medium if implemented in the form of software functional modules and sold or used as separate products. Based on such understanding, the technical solutions of the embodiments of the present application may be embodied in essence or a part contributing to the prior art in the form of a software product stored in a storage medium, including several instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to execute all or part of the methods described in the embodiments of the present application. And the aforementioned storage medium includes: a removable storage device, ROM, RAM, magnetic or optical disk, or other medium capable of storing program code.
Claims (6)
1. A method for specialized repair control of a communication switching device, comprising:
acquiring data information of a communication switching device;
extracting a first characteristic value in data information of the communication switching equipment;
comprehensively calculating a first characteristic value in the data information of the communication switching equipment to obtain a negative influence value of the communication switching equipment on a user side;
judging whether the negative influence value is larger than a preset first negative influence threshold value, if so, determining that the corresponding communication exchange equipment needs to be repaired;
according to the first characteristic value and the negative influence value in the data information of the communication exchange equipment, a repair scheme and repair time of the corresponding communication exchange equipment are obtained;
repairing and controlling the communication exchange equipment according to the repairing scheme and repairing time of the communication exchange equipment;
after extracting the first characteristic value in the data information of the communication exchange device, the method further comprises:
performing difference calculation on the first characteristic value and a preset characteristic value to obtain a first characteristic difference value;
judging whether the first characteristic difference value is smaller than a preset characteristic threshold value or not, if so, inquiring in a preset characteristic type table according to the preset characteristic threshold value to obtain a type corresponding to the first characteristic value;
if not, revising the preset feature threshold according to the preset feature revision value to obtain a revised preset feature threshold;
performing a second judgment on the first characteristic difference value according to the revised preset characteristic threshold value until all the first characteristic values are subjected to cluster analysis;
the comprehensive calculation of the first characteristic value in the data information of the communication switching device is performed to obtain a negative influence value of the communication switching device on the user side, and the method specifically comprises the following steps:
inquiring in a preset negative influence weight coefficient table according to the type of the first characteristic value to obtain a negative influence weight coefficient corresponding to the type of the first characteristic value;
multiplying the first characteristic value by a corresponding negative influence weight coefficient to obtain a negative influence value of the first characteristic value;
and accumulating the negative influence value of the first characteristic value to obtain the negative influence value of the communication exchange equipment on the user side.
2. The method for specialized repair control of communication switching equipment according to claim 1, wherein the obtaining the repair scheme and repair time of the corresponding communication switching equipment according to the first characteristic value and the negative influence value in the data information of the communication switching equipment specifically comprises:
numbering the first characteristic values according to the sequence from the higher negative influence value to the lower negative influence value to obtain the number of the first characteristic values;
inquiring in a preset characteristic value processing step table according to the first characteristic value to obtain a processing step corresponding to the first characteristic value;
and sequencing the processing steps of the first characteristic value according to the sequence of the corresponding numbers to obtain a repair scheme of the corresponding communication exchange equipment.
3. The method for specialized repair control of a communication switching device according to claim 1, wherein the obtaining the repair plan and repair time of the corresponding communication switching device according to the first characteristic value and the negative influence value in the data information of the communication switching device further comprises:
obtaining the grade number of the corresponding negative influence value according to the preset negative influence value range in which the negative influence value falls;
inquiring in a preset maintenance schedule according to the grade number of the negative influence value to obtain the processing time of the corresponding communication exchange equipment;
identifying a repair plan for the communication switching device based on the processing time of the communication switching device;
and sending the processing time of the communication exchange equipment and the repair scheme of the corresponding communication exchange equipment to corresponding operators for prompting.
4. The method for specialized repair control of a communication switching device according to claim 1, further comprising:
inquiring in a preset preparation time table according to the repair scheme of the communication exchange equipment to obtain the preparation time of the repair scheme of the corresponding communication exchange equipment;
obtaining a first time according to the preparation time of the repair scheme of the communication exchange equipment and the processing time of the corresponding communication exchange equipment;
acquiring current time point information;
judging whether the current time point is equal to the first time, if so, triggering time prompt information;
and sending the time prompt information to a corresponding operator for prompting.
5. A communication switching equipment specialized repair control system comprising a memory and a processor, wherein the memory stores a communication switching equipment specialized repair control method program, and the processor executes the communication switching equipment specialized repair control method program to implement the steps of:
acquiring data information of a communication switching device;
extracting a first characteristic value in data information of the communication switching equipment;
comprehensively calculating a first characteristic value in the data information of the communication switching equipment to obtain a negative influence value of the communication switching equipment on a user side;
judging whether the negative influence value is larger than a preset first negative influence threshold value, if so, determining that the corresponding communication exchange equipment needs to be repaired;
according to the first characteristic value and the negative influence value in the data information of the communication exchange equipment, a repair scheme and repair time of the corresponding communication exchange equipment are obtained;
repairing and controlling the communication exchange equipment according to the repairing scheme and repairing time of the communication exchange equipment;
after extracting the first characteristic value in the data information of the communication exchange device, the method further comprises:
performing difference calculation on the first characteristic value and a preset characteristic value to obtain a first characteristic difference value;
judging whether the first characteristic difference value is smaller than a preset characteristic threshold value or not, if so, inquiring in a preset characteristic type table according to the preset characteristic threshold value to obtain a type corresponding to the first characteristic value;
if not, revising the preset feature threshold according to the preset feature revision value to obtain a revised preset feature threshold;
performing a second judgment on the first characteristic difference value according to the revised preset characteristic threshold value until all the first characteristic values are subjected to cluster analysis;
the comprehensive calculation of the first characteristic value in the data information of the communication switching device is performed to obtain a negative influence value of the communication switching device on the user side, and the method specifically comprises the following steps:
inquiring in a preset negative influence weight coefficient table according to the type of the first characteristic value to obtain a negative influence weight coefficient corresponding to the type of the first characteristic value;
multiplying the first characteristic value by a corresponding negative influence weight coefficient to obtain a negative influence value of the first characteristic value;
and accumulating the negative influence value of the first characteristic value to obtain the negative influence value of the communication exchange equipment on the user side.
6. A computer storage medium, characterized in that it has stored therein a communication exchange equipment professional repair control method program, which, when executed by a processor, implements the steps of a communication exchange equipment professional repair control method according to any one of claims 1 to 4.
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