CN116468501A

CN116468501A - Vehicle calling method and device, terminal equipment and storage medium

Info

Publication number: CN116468501A
Application number: CN202210015625.XA
Authority: CN
Inventors: 戴观祺; 饶恒; 孙正宇; 吴宇灏; 杨文友
Original assignee: Guangzhou Xiaopeng Motors Technology Co Ltd
Current assignee: Guangzhou Xiaopeng Motors Technology Co Ltd
Priority date: 2022-01-07
Filing date: 2022-01-07
Publication date: 2023-07-21

Abstract

The application discloses a method for calling a vehicle, which comprises the following steps: after the user enters the service order page through the calling service entrance, displaying a default calling position and a control for the user to determine the calling position, responding to the operation of the user on the control, determining the calling position, receiving a calling service request initiated by the user according to the calling position and sending the calling service request to the server. According to the vehicle calling method, a user can drive the vehicle to the preset calling place from the current position through remote operation, and the problem that the vehicle can automatically drive to the required position when the user is inconvenient to fetch the vehicle because the vehicle is far away from the user is solved. Meanwhile, the vehicle is not required to be driven by people entering the vehicle, but is remotely controlled, so that the possibility of inconvenience or property loss caused by the entering of external people into the vehicle is avoided to a certain extent. The application also discloses a vehicle calling device, terminal equipment and a storage medium.

Description

Vehicle calling method and device, terminal equipment and storage medium

Technical Field

The present invention relates to the field of traffic, and in particular, to a vehicle calling method, a vehicle calling device, a terminal device, and a computer readable storage medium.

Background

In daily use of the vehicle, if the user stops the vehicle at a large market supermarket or the like, a parking space may be far from the elevator entrance, and the user needs to walk a long distance to the elevator entrance after stopping the vehicle. Or inconvenient for weather reasons.

The travel market has the service of manual driving, but more service is presented in the situation that a user cannot drive when drinking wine, when the user calls driving through a mobile phone, a driver of driving the vehicle needs a period of time to reach the side of the vehicle after frequently calling the driving through the mobile phone, and the driver of driving the vehicle needs a vehicle owner to take a vehicle key to drive the vehicle to the vehicle owner residence, and the driver of driving the vehicle instead can have the risk of generating inconvenience or property loss in entering the vehicle in the driving process.

Disclosure of Invention

In view of this, the embodiment of the application provides a method for calling a vehicle, including:

after a user enters a service order page through a calling service entrance, displaying a default calling position and a control for determining the calling position by the user;

responding to the operation of the user on the control, and determining the calling position;

and receiving a calling service request initiated by the user according to the calling position and sending the calling service request to a server so that a security administrator of the server can remotely control the vehicle according to an order corresponding to the calling service request to complete the calling service.

Therefore, a user can drive the vehicle to a preset calling place from the current position through remote operation, and the problem that the user is inconvenient to pick up the vehicle when the vehicle is far away from the user is solved, and the vehicle can automatically drive to a required position, for example, for a relatively large market supermarket or district, the user can park far away from an elevator, and needs to walk for a longer distance. Or inconvenient scenes of taking vehicles due to weather reasons such as raining when the vehicles are parked in a ground parking lot. Meanwhile, compared with manual driving service for vehicles in the prior art, the remote control system automatically reaches a user calling place through remote control of the vehicles, on one hand, a driver does not need to wait for the driving service for a long time, and the driver needs to personally handover procedures such as a key, so that various procedures are inconvenient for the driving service. On the other hand, the vehicle is driven without entering the vehicle by a person, but is remotely controlled, so that the possibility of inconvenience or property loss caused by entering the vehicle by an external person is avoided to a certain extent. In addition, after the remote driving order is received, the control of the vehicle can only be performed by a security officer at the server side, and no matter whether the main driving position in the vehicle is someone or not, the vehicle cannot be taken over in the service process. The safety problem caused by misoperation of personnel entering the vehicle in the running process of the vehicle is avoided.

The method further comprises the following steps before the user enters the service order page through the calling service entrance:

detecting whether the current calling service is effective or not, and responding to the situation that a user enters the service order page through the calling service entrance under the condition that the current calling service is effective;

and under the condition that the current calling service is invalid, controlling the calling service entrance to be unavailable, prompting the calling service entrance, and detecting whether the vehicle position and the user position are located in the service area range or not.

Therefore, invalid clicks of the user are avoided to a certain extent, and user experience is improved.

displaying a service order page of the calling service order under the condition that the calling service order in progress is detected;

under the condition that an order to be paid is detected, entering a payment page corresponding to the order to be paid;

and in the case that no ongoing calling service order is detected and no order to be paid exists, entering the service order placing page.

Thus, when there is an ongoing service order, the user is caused to quickly enter the ongoing order. And when the user has an unfinished payment order, directly skipping the payment page to remind the user to pay the unfinished order.

The service order page at least comprises a first display area and a second display area, and the display of the default calling position and the control for the user to determine the calling position comprise the following steps:

after the user enters a service order page through a calling service entrance, displaying the default calling position and the control for determining the calling position in the second display area;

the method further comprises the steps of:

map information corresponding to the calling location is displayed in the first display area, wherein the map information comprises a planned route, positioning information and/or service area range.

Thus, the user can learn route information and the like through the first display area, and execute corresponding calling information operation in the second display area. The independent display area enables page information to be divided clearly, and user experience is improved.

The method further comprises the steps of:

responding to page operation of the map information of the first display area by a user, triggering scaling display of the map information, and automatically scaling the display scale of the first display area according to the second display area; a kind of electronic device with high-pressure air-conditioning system

And under the condition that an indoor map exists in the planned route, responding to the operation of amplifying the map information to a preset proportion by a user, and switching the map information to the indoor map for display.

In this way, when the user needs to learn about an indoor map such as the details of the map inside the parking lot, a corresponding map is provided.

The method further comprises the steps of:

after the call service request is sent to the server, the order state, the call position and a control for enabling a user to contact with a security officer are displayed in the second display area in response to processing of the call service request by the server.

In this way, the user can quickly learn the manner in which to contact the security officer.

The method further comprises the steps of:

after the calling request is sent to a server, displaying the order state as an order waiting state;

and under the condition that the order state is the to-be-accepted order state and within a preset time range, responding to the operation of canceling the order by a user, canceling the current calling service order and displaying the order cancellation reason, or canceling the current calling service order and displaying the order cancellation reason after receiving the information that the server does not pass the departure check.

Thus, the user can know the current service state and cancel the order within the preset time.

The method further comprises the steps of:

after canceling the current calling service order, responding to the operation of a user on a control, and determining the calling position again;

And receiving a call service request initiated by the redetermined call position of the user, so that a security officer of the server can remotely control the vehicle according to an order corresponding to the call service request to complete call service.

In this way, the user may again invoke the service after the order is canceled.

The method further comprises the steps of:

and displaying the order state as a waiting-for-departure state under the condition that the security officer receives the confirmation order receiving operation of the calling service request.

In this way, the user can learn that the current order is also ordered and is about to be taken.

The method further comprises the steps of:

and displaying the order state as a calling state under the condition that the safety officer confirms the vehicle departure operation.

In this way, the user can learn that the current vehicle is running.

The method further comprises the steps of:

the order state is displayed as a waiting-for-pickup state in the case where it is detected that the vehicle arrives at the calling position, it is received that the security officer confirms that the vehicle has arrived, and/or confirms the call service end operation.

In this way, the user can learn that the current vehicle has arrived at the summoning location and can pick up the vehicle.

The method further comprises the steps of:

And displaying a charging state in the first display area to provide the current charging condition for the user under the condition that the calling position is the charging position.

In this way, the user can learn the current vehicle parking charge.

The method further comprises the steps of:

in the event that the vehicle is detected to be moved out of the summoning position by the user, displaying the order state as a picked-up vehicle state;

and under the condition that the order state is displayed as the vehicle-fetched state and reaches the preset time, jumping to a service order payment interface by the service order page, and responding to the operation of a user on the service order payment interface to finish the calling service.

In this way, the automatic jump service order payment interface allows the user to pay for the order on the fly. Meanwhile, the current order state of the calling service order and the corresponding information prompt are displayed at the front end, wherein the steps comprise waiting for receiving an order, waiting for starting, waiting for taking a vehicle in calling, taking the vehicle, and state circulation of order settlement (paid/to be paid), so that a user can clearly know the flow and the condition of the current calling service, and meanwhile, the information which is processed by the server end is not required to be displayed at the front end, and redundant information is prevented from interfering the user. In the service process, the user can contact the safety officer at any time through the corresponding control, and compared with the full automatic driving in the prior art, the emergency abnormal situation is provided with a channel for communication and help acquisition, and the user experience is improved.

The second display area supports a user viewing an overall process of the calling service, including the status of the order that has been, is ongoing, and is about to be performed.

Therefore, the complete service flow is displayed, so that the user can know the whole service flow, the later development can be clearly predicted, and the user can know the whole service and the using flow. Thereby improving the user experience.

The method further comprises the steps of:

after the calling service order is completed, adding the calling service order into a history order list;

after the user enters the historical order list through the calling service entrance, displaying the historical calling service order and the order state, and responding to the operation of selecting the historical calling service order by the user, displaying an order detail page of the historical calling service order.

Thus, the user can clearly know the state and the details of each historical order.

The application also provides a device for calling the vehicle, which comprises:

the display module is used for displaying a default calling position and a control for the user to determine the calling position after the user enters the service order page through the calling service entrance;

the determining module is used for responding to the operation of the user on the control and determining the calling position;

And the execution module is used for receiving a calling service request initiated by the user according to the calling position and sending the calling service request to the server so that a security administrator of the server can remotely control the vehicle according to an order corresponding to the calling service request to complete the calling service.

The application also provides a terminal device, the vehicle comprising a memory and a processor, the memory storing a computer program which, when executed by the processor, implements the method of any of the above.

The present application also provides a non-transitory computer readable storage medium, which when executed by one or more processors, implements the method described in any of the above embodiments.

After a user enters a service order page through a calling service entrance, displaying a default calling position and a control for the user to determine the calling position, responding to the operation of the user on the control, determining the calling position, receiving a calling service request initiated by the user according to the calling position, and sending the calling service request to a server, so that a security officer of the server can remotely control a vehicle according to a corresponding order of the calling service request to complete calling service. The method can enable the user to drive the vehicle to a preset calling place from the current position through remote operation, and solve the problem that when the vehicle is far away from the user and the user is inconvenient to fetch the vehicle, the vehicle can automatically drive to a required position, for example, for a large market supermarket or a small district, the user can park far away from an elevator, and needs to walk for a long distance. Or inconvenient scenes of taking vehicles due to weather reasons such as raining when the vehicles are parked in a ground parking lot.

Meanwhile, compared with manual driving service for vehicles in the prior art, the remote control system automatically reaches a user calling place through remote control of the vehicles, on one hand, a driver does not need to wait for the driving service for a long time, and the driver needs to personally handover procedures such as a key, so that various procedures are inconvenient for the driving service. On the other hand, the vehicle is driven without entering the vehicle by a person, but is remotely controlled, so that the possibility of inconvenience or property loss caused by entering the vehicle by an external person is avoided to a certain extent.

In addition, after the remote driving order is received, the control of the vehicle can only be performed by a security officer at the server side, and no matter whether the main driving position in the vehicle is someone or not, the vehicle cannot be taken over in the service process. The safety problem caused by misoperation of personnel entering the vehicle in the running process of the vehicle is avoided.

Additional aspects and advantages of embodiments of the application will be set forth in part in the description which follows and, in part, will be obvious from the description, or may be learned by practice of the application.

Drawings

The foregoing and/or additional aspects and advantages of the present application will become apparent and readily appreciated from the following description of the embodiments, taken in conjunction with the accompanying drawings, in which:

FIG. 1 is a flow chart of a vehicle summoning method of the present application;

FIG. 2 is a block schematic diagram of a vehicle calling device of the present application;

FIG. 3 is an exemplary diagram of a vehicle summoning method of the present application;

FIG. 4 is a flow chart of a vehicle summoning method of the present application;

FIG. 5 is a block diagram of a vehicle calling device of the present application;

FIG. 6 is a flow chart diagram of a vehicle summoning method of the present application;

FIG. 7 is a flow chart of a vehicle summoning method of the present application;

FIG. 8 is an exemplary diagram of a vehicle summoning method of the present application;

FIG. 9 is a flow chart diagram of a vehicle summoning method of the present application;

FIG. 10 is a flow chart of a vehicle summoning method of the present application;

FIG. 11 is a flow chart diagram of a vehicle summoning method of the present application;

FIG. 12 is a block diagram of a vehicle calling device of the present application;

FIG. 13 is an exemplary diagram of a vehicle summoning method of the present application;

FIG. 14 is a flow chart diagram of a vehicle summoning method of the present application;

FIG. 15 is an exemplary diagram of a vehicle summoning method of the present application;

FIG. 16 is a flow chart diagram of a vehicle summoning method of the present application;

FIG. 17 is an exemplary diagram of a vehicle summoning method of the present application;

FIG. 18 is a flow chart diagram of a vehicle summoning method of the present application;

FIG. 19 is an exemplary diagram of a vehicle summoning method of the present application;

FIG. 20 is a flow chart diagram of a vehicle summoning method of the present application;

fig. 21 is a flow chart of a vehicle summoning method of the present application.

Detailed Description

Embodiments of the present application are described in detail below, examples of which are illustrated in the accompanying drawings, wherein like or similar reference numerals refer to like or similar elements or elements having like or similar functions throughout. The embodiments described below by referring to the drawings are exemplary only for explaining the embodiments of the present application and are not to be construed as limiting the embodiments of the present application.

Referring to fig. 1, the present application provides a method for vehicle calling, including:

01: after a user enters a service order page through a calling service entrance, displaying a default calling position and a control for determining the calling position by the user;

02: responding to the operation of a user on a control, and determining a calling position;

03: and receiving a calling service request initiated by the user according to the calling position and sending the calling service request to the server so that a security officer of the server can remotely control the vehicle according to an order corresponding to the calling service request to complete the calling service.

Accordingly, referring to fig. 2, the embodiment of the present application further provides a vehicle calling device 100, and the vehicle calling method of the embodiment of the present application may be implemented by the vehicle calling device 100. The vehicle calling device 100 includes a display module 110, a determination module 120, and an execution module 130. Step 01 may be implemented by the display module 110, step 02 may be implemented by the determination module 120, and step 03 may be implemented by the execution module 130. In other words, the display module 110 is configured to display a default calling position and a control for the user to determine the calling position after the user enters the service order page through the calling service portal. The determining module 120 is configured to determine a calling location in response to a user operation of the control. The execution module 130 is configured to receive a call service request initiated by a user according to a call location and send the call service request to the server.

The embodiment of the application also provides the terminal equipment. The terminal device includes a memory and a processor. The memory stores computer program, the processor is used for displaying default calling position and control for user to confirm the calling position after the user enters the service order page through the calling service entrance, responding to the operation of the user to the control, confirming the calling position, receiving the calling service request initiated by the user according to the calling position and sending to the server.

Specifically, the calling service is a remote driving order receiving service, a user remotely places an order through the calling service, and the server side remotely controls the vehicle to drive the vehicle from the current position to the calling position preset by the user. The server also comprises a safety management platform and a manual safety member, wherein the safety member can supervise the running process of the vehicle and manually take over driving when necessary.

The vehicle summoning device 100 includes devices that interact with a user, such as applications, applets, browser pages, and the like. The vehicle calling device 100 may be an application installed on a smart phone, and a user may operate by opening the application to implement a calling service. The terminal equipment comprises a mobile phone, a tablet personal computer, a notebook computer, a desktop computer, wearable equipment and the like.

In step 01, after the user enters the service order page through the calling service entrance, displaying a default calling position and a control for the user to determine the calling position.

Wherein the calling service portal includes user interface design elements or controls, etc., displayed in a graphical user interface. When the calling service portal is a GUI interface, the user can directly enter a service order page on the interface. When the call service portal is a user interface design element or control, the user clicks the user interface design element or control to enter the service order page, referring to fig. 3, fig. 3 shows a call service portal control on the relevant page, and the user clicks the "call service" control to enter the service order page.

The call service portal also includes a portal that can be interacted with by the terminal voice assistant, and the user interacts with the associated device through voice input to enter the call service portal.

Referring to fig. 4, step 01 further includes:

04: detecting whether the current calling service is effective or not, and responding to the situation that a user enters a service order page through a calling service entrance under the condition that the current calling service is effective;

05: and controlling the calling service entrance to be unavailable under the condition that the current calling service is invalid, prompting the calling service entrance, and detecting whether the vehicle position and the user position are in the service area range or not.

Referring to fig. 5, the vehicle calling device 100 further includes a detection module 140, and steps 04 and 05 may be implemented by the detection module 140. In other words, the detection module 140 is configured to detect whether the current calling service is valid, and in response to the user entering the service order page through the calling service portal when the current calling service is valid, and in response to the user not being available when the current calling service is invalid, and to prompt at the calling service portal, detect whether the vehicle location and the user location are located within the service area.

The processor is used for detecting whether the current calling service is effective or not, responding to the situation that a user enters a service order page through a calling service entrance when the current calling service is effective, responding to the situation that the current calling service is not effective, and prompting at the calling service entrance to detect whether the vehicle position and the user position are located in the service area range or not.

Specifically, before the user enters the service order page through the calling service portal, that is, when entering the calling service portal, whether the current calling service is valid or not is detected, and whether the vehicle position and the user position are located in the service area range or not is detected.

In one example, the "call service" control includes a text description portion, the vehicle call device 100 may obtain the positions of the current vehicle and the terminal device, and detect whether the two positions are in a supportable service area range, and when the terminal device is not in the service area range, that is, there is no available call position nearby, or the position of the vehicle is not in the service area range, it may determine that the current call service is invalid, the user temporarily cannot use the call service, and the text description portion may prompt the user that "there is no call point nearby, temporarily unavailable", or "the vehicle is not in the service area, temporarily unavailable", or "the service temporarily unavailable", please refer to the text description portion example of "call service" in fig. 3 again. It will be appreciated that when both the vehicle and the terminal device are within service area, the user may be prompted in the text description section "available summons in the vicinity". And invalid clicking of a user is avoided to a certain extent, and user experience is improved.

Referring to fig. 6, step 01 further includes:

06: displaying a service order page of the calling service order under the condition that the calling service order in progress is detected;

07: under the condition that an order to be paid is detected, entering a payment page corresponding to the order to be paid;

08: and entering a service order placing page under the condition that no ongoing calling service order is detected and no order to be paid exists.

Steps 06-08 may be implemented by detection module 140. Or, the detection module 140 is configured to display a service order placing page of the calling service order when detecting that there is an ongoing calling service order, enter a payment page corresponding to the order to be paid when detecting that there is an order to be paid, and enter the service order placing page when detecting that there is no ongoing calling service order and no order to be paid.

The processor is used for displaying a service order placing page of the calling service order under the condition that the calling service order is detected, entering a corresponding payment page of the order to be paid under the condition that the order to be paid is detected, and entering the service order placing page under the condition that the calling service order which is not in progress and the order to be paid are detected.

Specifically, when the user enters the service order page through the call service portal, it can be detected whether the history call service order has an ongoing or to-be-paid order, so that the user can perform corresponding operations on the unfinished order. When an ongoing call service order is detected, a service order page of the ongoing call service order is entered through the call service portal, and related status information is displayed at the same time, instead of entering a new service order page. When an order to be paid is detected, the user may enter a payment page for the order to be paid through a summoning service portal so that the user may pay for the unfinished order. The detection of the ongoing call service order and the order to be paid is not limited in sequence, and can be selected according to practical application. And entering a service order placing page when no ongoing call service order is detected and no order to be paid is available.

And after entering the service order page, displaying a default calling position and a control for determining the calling position by the user. The summoning location includes the destination that the user needs the vehicle to reach. When entering the service order page, displaying default calling positions, wherein the default calling positions comprise the calling positions of the latest history records acquired by the system, or the system learns the calling positions possibly needed to be used by the current user through intelligence so as to improve user experience. Intelligent learning includes, without limitation, matching with user historic time and summoning location or machine learning models. Meanwhile, when the user does not use the default calling position, the calling position can be reselected by clicking a control to enter a calling position selection page.

The user insurance condition and the safety condition can be provided on the service order page to provide a sense of safety for the user, so that the user is helped to know that the safety is in 1-to-1 service and supervision, and the vehicle is not unmanned. In the whole course of the calling service or in the calling service process after the server receives the calling service request, the security personnel can be displayed to carry out 1-to-1 service and supervision. The insurance case includes an associated insurance service that indicates that the summoning service has been validated.

Referring to fig. 7, the service order page includes at least a first display area and a second display area, and step 01 includes:

101: after the user enters the service order page through the calling service entrance, displaying a default calling position and a control for determining the calling position in a second display area;

the vehicle calling method further comprises the following steps:

09: displaying map information corresponding to the calling position in a first display area, wherein the map information comprises a planned route, positioning information and/or service area range;

steps 101 and 09 may be implemented by the display module 110. Or, the display module 110 is configured to display, in the first display area, map information corresponding to the calling location after the user enters the service order page through the calling service portal, where the map information includes a planned route, positioning information, and/or a service area range; and displaying a default calling position and a control for determining the calling position by the user in the second display area.

The processor is used for displaying map information corresponding to the calling position in the first display area after the user enters the service order page through the calling service entrance, wherein the map information comprises a planned route, positioning information and/or a service area range; and displaying a default calling position and a control for determining the calling position by the user in the second display area.

Specifically, at least two display areas may be divided into a first display area and a second display area in the service order page, where the first display area and the second display area may be set to be left and right or up and down according to an actual page, or other division modes, which is not limited in the present application.

Referring to the example diagram of fig. 8, map information corresponding to a calling position is displayed in a first display area. The display mode of the map information may include planar 2D display, stereoscopic 3D display, dynamic special effect display, and the like. The content displayed may include planned routes, location information, and/or service area coverage. The planned route comprises a driving route which is planned by the system and runs from the current position of the vehicle to the calling position, and when a plurality of available routes exist, the system can default or can be selected by clicking by a user. The positioning information comprises the current position of the vehicle and the calling position. The service area range comprises a position range supported by calling service, and the position range can be judged according to the electronic fence.

And simultaneously displaying a default calling position and a control for determining the calling position by a user in a second display area. Referring to fig. 8, the default calling position is "walmart elevator", and the control area may be an arrow area, an arrow background partial area, or all second display areas. The user can click on the area corresponding to the control to enter the calling position selection page.

In some embodiments, more display areas such as a first display area, a second display area, and a third display area may be divided to correspond to map information, call locations, and controls.

Referring to fig. 9, the vehicle calling method further includes:

010: responding to the page operation of the map information of the first display area by the user, triggering scaling and displaying the map information, and automatically scaling the display proportion of the first display area according to the second display area; a kind of electronic device with high-pressure air-conditioning system

011: and under the condition that an indoor map exists in the planned route, responding to the operation of amplifying the map information to a preset scale by a user, switching the map information to the indoor map for displaying.

Steps 010 and 011 may be implemented by the display module 110. In other words, the display module 110 is configured to trigger zooming to display the map information in response to a user's page operation on the map information in the first display area, and the display scale of the first display area may be automatically zoomed according to the second display area; and under the condition that an indoor map exists in the planned route, responding to the operation of amplifying the map information to a preset proportion by a user, switching the map information to the indoor map for displaying.

The processor is used for responding to page operation of map information of the first display area by a user, triggering scaling display of the map information, and the display proportion of the first display area can be automatically scaled according to the second display area; and under the condition that an indoor map exists in the planned route, responding to the operation of amplifying the map information to a preset proportion by a user, switching the map information to the indoor map for displaying.

Specifically, the display scale of the first display area may be automatically scaled according to the second display area. When the map information of the first display area is more, the first display area can be automatically enlarged, and the second display area is correspondingly reduced. Similarly, when the map information of the first display area is less or the second display area is more, the first display area can be automatically reduced, and the second display area is correspondingly enlarged.

Meanwhile, the user can zoom the map information through interface touch operation, and the zoom of the map information can be simultaneously linked with the automatic zoom of the first display area.

When the indoor map is included in the planned route, the map information can be automatically switched from the current global map information display to the indoor map display to be displayed when the user enlarges the map information to the preset proportion, and the map information display can be automatically switched from the indoor map back to the map information display when the user reduces the indoor map. So that the user needs to provide a corresponding map when learning the indoor map such as the map details of the parking lot.

In step 02, a calling location is determined in response to a user operation of the control.

Specifically, the user may click on a control area on the single page under service to enter a call location selection page and select a desired call location for page selection at the call location. In the page with the calling position selection, the user can select the available calling position by scrolling or highlighting among a plurality of available calling positions displayed in the corresponding control, and the scrolling or the like of the page with the calling position selection is not unique and can be realized by simple form transformation of the control.

In step 03, a calling service request initiated by the user according to the calling position is received and sent to the server, so that a security administrator of the server can remotely control the vehicle according to an order corresponding to the calling service request to complete the calling service.

Specifically, after the user selects the calling location and confirms the exit of the calling location selection page, a calling service request may be initiated through a corresponding control, such as "immediate order.

When the user selects to confirm that the calling position exits the calling position selection page, the vehicle position and the user position can be continuously detected whether to be located in the service area range or not. If one of the vehicle location or the user location is not within the service area, the "immediate order" control may not be clicked, such as grayed out.

And after receiving the order-making operation of the call service request initiated by the user, immediately sending the call service request to a cloud server. After receiving the calling service request, the server can confirm the position again, and determine that the vehicle position is in the service range again, at this time, if the user puts the vehicle out of the service range, the order will be automatically cancelled if the user cancels the vehicle for human reasons, and the departure is not supported. After confirming that the position is in the service area, the server sends a calling service request to the security management platform and distributes a security personnel receipt, when the security personnel receipt is passed, the security personnel confirms the departure and remotely controls the vehicle to travel to the calling position set by the user.

In the running process, the safety personnel monitors the running condition of the vehicle in the whole process, for example, the current running condition of the vehicle can be displayed through real-time video. And when an abnormal situation occurs, such as that automatic driving is not available, or that automatic parking out function cannot be used to park out a parking space, the security officer starts to manually drive to take over remote driving. When the server remotely controls to travel to the calling position, the user can be informed of the arrival information of the vehicle on the service order page, and the calling service is completed.

In this way, after the user enters the service order page through the call service entrance, the default call position and the control for the user to determine the call position are displayed, the call position is determined in response to the operation of the user on the control, the call service request initiated by the user according to the call position is received and sent to the server, and a security officer of the server remotely controls the vehicle according to the order corresponding to the call service request to complete the call service. The method can enable the user to drive the vehicle to a preset calling place from the current position through remote operation, and solve the problem that when the vehicle is far away from the user and the user is inconvenient to fetch the vehicle, the vehicle can automatically drive to a required position, for example, for a large market supermarket or a small district, the user can park far away from an elevator, and needs to walk for a long distance. Or inconvenient scenes of taking vehicles due to weather reasons such as raining when the vehicles are parked in a ground parking lot.

Meanwhile, compared with the manual driving service of the vehicle in the prior art, the remote control system does not need to drive the vehicle by people, and avoids inconvenience or property loss caused by the fact that external people enter the vehicle to a certain extent. In addition, after the remote driving order is received, the control of the vehicle can only be performed by a security officer at the server side, and no matter whether the main driving position in the vehicle is someone or not, the vehicle cannot be taken over in the service process. The driving safety supervision of the vehicle driving process can be performed, personnel driving operation is not needed, and privacy or article safety problems are avoided.

Referring to fig. 10, the vehicle calling method further includes:

012: after the call service request is sent to the server, in response to processing of the call service request by the server, the order status, the call location, and controls available for the user to contact with the security officer are displayed in the second display area.

Step 012 may be implemented by the display module 110. In other words, the display module 110 is configured to display, in response to processing of the call service request by the server, the order status, the call position, and a control for the user to contact with the security officer in the second display area after sending the call service request to the server.

The processor is used for responding to the processing of the calling service request by the server after sending the calling service request to the server, and displaying the order state, the calling position and a control for the user to contact with the security officer in the second display area.

Specifically, as described above, after the call service request is transmitted to the server, the server processes the call service request such as scheduling a security administrator ticket. During processing by the server and subsequent stages of remote control to complete the summoning service, the order status, the summoning location, and controls available for the user to contact with the security officer may be displayed in the second display area. The order state can comprise a state of waiting for receiving an order, calling, arriving, and the like, and the state of the current service order can be provided for the user in time, so that the user awareness is improved, and the user experience is improved. The call location is a user-confirmed call location, and in the event that the server is ready to go to the departure or otherwise allowable, a control may be provided near the display area of the call location to allow the user to click into for location modification. In addition, the control for the user to contact with the security officer enables the user to contact with the security officer at the server end, and the contact information can be telephone contact information or online contact information. Before the order is received by the security personnel, the control can be contacted with related personnel of the security management platform or the server background, and after the order is received by the security personnel, the control can be contacted with one-to-one security personnel.

Referring to fig. 11, the vehicle calling method further includes:

013: after the calling request is sent to the server, displaying the order state as a to-be-accepted order state;

014: and under the condition that the order state is the to-be-accepted order state and within a preset time range, responding to the operation of the user to cancel the order, canceling the current calling service order and displaying the order cancel reason, or after receiving the information that the server does not pass the departure check, canceling the current calling service order and displaying the order cancel reason.

Referring to fig. 12, the vehicle calling device 100 further includes a cancellation module 150. Step 013 may be implemented by display module 110 and step 014 may be implemented by cancellation module 150. Alternatively, the display module 110 is configured to display the order status as the to-be-accepted order status after sending the call request to the server. The cancellation module 150 is configured to cancel a current call service order and display an order cancellation reason in response to an operation of canceling the order by a user in a case where the order status is an order waiting status and within a preset time range, or cancel the current call service order and display an order cancellation reason after receiving a failure information of the server to check the departure.

The processor is used for displaying the order state as an order waiting state after the call request is sent to the server, and for canceling the current call service order and displaying the order cancellation reason in response to the operation of canceling the order by the user under the condition that the order state is the order waiting state and within the preset time range, or for canceling the current call service order and displaying the order cancellation reason after the server receives the information that the server does not pass the departure inspection.

Specifically, after the call request is sent to the server, the second display area portion of the service order page displays the "to-be-ordered" state, and in addition, may display the order-ordering predicted time, for example, "3-minute inscription is predicted", please refer to fig. 13, which shows the waiting-to-order state and the predicted order-ordering time prompt.

And simultaneously, displaying the calling position set by the user in the second display area. While in the waiting for order, the user is supported to change the calling position. A "change" control may be provided near the second display area call location to allow the user to temporarily change the call location, the user clicks the change entry, and enters a call location selection page, during which the server may suspend the order first and not pick up the order. When the user determines that the replacement of the calling position is finished, the order is rearranged.

The server needs to process the call request, for example, the server will immediately confirm the location, and after confirming that the vehicle and the call location are within the service area, the server immediately allocates the security officer. The order receiving process requires a certain time, so that the user can manually cancel the order within a certain preset time range, such as more than 5 minutes before the vehicle starts, and provide an order canceling control in a second display area or other display areas, and the user can click the order canceling control to cancel the current calling service order. When the user clicks the "cancel order" control, a secondary confirmation dialog box pops up for the user to confirm again whether to cancel the order. When an order is successfully canceled, the order status is displayed as "order cancel", and the order cancel reason such as "user cancel order" is displayed.

After the server successfully distributes the security personnel, the security personnel can start to perform system departure check on the vehicle, the check is possibly failed, the server returns a failed result under the condition that the check fails, and after receiving the failure information of the server for departure check, the current calling service order can be canceled and the order cancellation reasons such as ' vehicle failure ', please check the vehicle ' are displayed.

When the user cancels the current calling service order, the user can reenter the service order page through a corresponding control, such as a return control, and the calling position selection page is reentered to determine the calling position in response to the operation of the user on the control, and a calling service request initiated by the user at the newly determined calling position is received, so that a security officer of the server can remotely control the vehicle according to the corresponding order of the calling service request to complete the calling service.

Referring to fig. 14, the vehicle calling method further includes:

015: and displaying the order state as a waiting departure state when receiving the confirmation order receiving operation of the security personnel on the calling service request.

Step 015 may be implemented by the display module 110. In other words, the display module 110 is configured to display the order status as a waiting-to-go status when receiving a confirmation of the order receiving operation from the security officer for the call service request.

The processor is used for displaying the order state as a waiting departure state under the condition that the security officer confirms the order receiving operation on the calling service request.

Specifically, after the server receives the call service request, the security personnel is allocated to receive the order, and when the security personnel receives the order, the security personnel returns a corresponding message, the order status is displayed as a "waiting for departure status", and meanwhile, a corresponding preparation message such as "in check, about to be departure" can be prompted, see fig. 15. At this point, the order may not be canceled, and the "cancel order" control may be hidden or grayed out. Meanwhile, the safety officer immediately performs a check on preparation before departure, for example, the system can automatically perform preliminary checks on the vehicle condition, environment and the like of the vehicle, for example, whether the weather supports departure, whether the vehicle condition and the electric quantity support forward going or not, and the like. After the system inspection passes, the safety personnel can also conduct manual inspection before departure. If the system or the manual inspection is not passed, the server starts immediately after performing the order return operation or solving the problem in time, and if the problem at the moment can not be solved immediately, the order return operation is performed. If a quick solution is possible, the server considers the solution. Meanwhile, the server can confirm the vehicle position again, if the vehicle is not in the service area, the order is cancelled, the order state is displayed as an order cancellation state when the order is cancelled, and the order cancellation reason is shown on time.

Referring to fig. 16, the vehicle calling method further includes:

016: in the case where a confirmation of the departure operation of the vehicle by the security officer is received, the order state is displayed as a summoning state.

Step 016 may be implemented by the display module 110. In other words, the display module 110 is configured to display the order status as a calling status when receiving a confirmation of the departure operation of the vehicle by the security officer.

The processor is used for displaying the order state as a calling state when receiving the confirmation of the departure operation of the vehicle by the security officer.

Specifically, when the departure preparation inspection passes, the security personnel can execute the departure confirmation operation, and return a corresponding confirmation sending message, the order state is displayed as a calling state, at the moment, the vehicle can start to execute an automatic driving mode, and enter a man-vehicle co-driving mode with a remote security personnel to drive to a calling position. Information such as the calling position, expected remaining mileage, remaining time, etc. can be displayed in the second display area at the same time, and referring to fig. 17, an exemplary diagram of the second display area when the order status is displayed as the "calling in" status is shown.

Referring to fig. 18, the vehicle calling method further includes:

017: in the case where it is detected that the vehicle arrives at the calling position, and/or a security person is received to confirm that the vehicle has arrived and confirm the call service end operation, the order state is displayed as a waiting-for-pickup state.

Step 017 may be implemented by the display module 110. Alternatively, the display module 110 is configured to display the order status as a waiting-for-pickup status when it is detected that the vehicle arrives at the calling location and/or when it is received that the security officer confirms that the vehicle has arrived and confirms the call service end operation.

The processor is configured to display the order status as a waiting-for-pickup status in a case where it is detected that the vehicle arrives at the calling location and/or a security administrator is received to confirm that the vehicle has arrived and confirm an operation of ending the calling service.

Specifically, when it is detected that the vehicle is traveling to the calling position as detected by GPS and is parked in a parking space, and/or when the security officer manually confirms that the vehicle has arrived at the calling position and confirms the end of service at the same time, the order status display is shifted from the calling to the waiting-for-pickup status. Meanwhile, the system automatically informs the user that the vehicle arrives, and reminds the user to go to take the vehicle.

The calling location may be a free or a toll parking. When the calling position is a free parking space, the waiting time of the vehicle can be displayed in the first display area, and the related charging condition is not displayed. When the calling location is a charging location, a charging status may be displayed in the first display area to provide the user with a current charging condition, at which time the first display area no longer displays map information. The charging situation may include free waiting time and time charging time. For example, when there is a free waiting time of 15 minutes, the first display area performs a countdown 15 minutes display, and the user can get on and off the vehicle directly during the time without charging a premium. When 15 minutes are reached, the user is reminded to start charging, and charging waiting is started to be displayed in the first display area at the same time, so that the user can know the current charging condition of the charged fee, the display mode can comprise time display, progress bar display and the like, the timing mode can be in a timing charging state by means of countdown and the like, and meanwhile, the user is reminded of charging conditions and rules, and the charging waiting time display and the timing charging time display are included in the figure, please refer to fig. 19.

Referring to fig. 20, the vehicle calling method further includes:

018: in the event that the vehicle is detected to be moved out of the calling position by the user, displaying an order state as a picked-up vehicle state;

019: and under the condition that the order state is displayed as the vehicle-fetched state and reaches the preset time, jumping to the service order payment interface by the service order page, and responding to the operation of the user on the service order payment interface to finish calling the service.

Steps 018 and 019 may be implemented by display module 110. In other words, the display module 110 is configured to display the order status as a picked-up status when it is detected that the vehicle is moved out of the calling position by the user, skip from the service order page to the service order payment interface when a preset time is reached after the order status is displayed as the picked-up status, and respond to the operation of the user on the service order payment interface to end the calling service.

The processor is used for displaying the order state as the picked-up state under the condition that the vehicle is detected to be moved out of the calling position by the user, jumping to the service order payment interface by the service order page under the condition that the preset time is reached after the order state is displayed as the picked-up state, and responding to the operation of the user on the service order payment interface to finish calling service.

Specifically, when the user is detected to get on the vehicle at the calling point, the vehicle is started and moved out of the calling position by a certain distance, for example, the moving distance is more than about 10 meters, the timing is automatically stopped, and the order state flow is changed into the vehicle-fetched state.

When the order state is displayed as the vehicle-taking state, the user can automatically jump to the order settlement page within a preset time, such as 5 seconds, so that the user can pay the cost of the current calling service, and when the user finishes paying, the calling service is ended.

Therefore, the current order state of the calling service order and the corresponding information prompt are displayed at the front end, wherein the steps comprise waiting for receiving an order, waiting for starting, waiting for taking a vehicle in calling, taking the vehicle, and state circulation of order settlement (paid/to be paid), so that a user can clearly know the flow and the condition of the current calling service, and meanwhile, the processing of the server end does not need information processed by the user to be displayed at the front end, and redundant information is prevented from interfering the user. In the service process, the user can contact the safety officer at any time through the corresponding control, and compared with the full automatic driving in the prior art, the emergency abnormal situation is provided with a channel for communication and help acquisition, and the user experience is improved.

The second display area supports the overall process of the user viewing the calling service, including the status of orders that have been, are in progress and are about to be in progress. During the entire course of the call service, the pull-up control may be displayed in the second display area such that when the user clicks on the pull-up control, the entire service process, including the status of the orders that have been, are ongoing, and are upcoming, may be viewed. Because the whole service may be unfamiliar to the user, the user may not be able to predict the subsequent service flow and the expected service flow, thus displaying the complete service flow, helping the user to learn the whole service flow, clearly predicting the later development, and more helping the user to learn the whole service and the usage flow. Thereby improving the user experience.

Referring to fig. 21, the vehicle calling method further includes:

020: adding the calling service order into a history order list after the calling service order is completed;

021: after the user enters the history order list through the calling service entrance, the history calling service order and the order state are displayed, and the order detail page of the history calling service order is displayed in response to the operation of selecting the history calling service order by the user.

Steps 020 and 021 may be implemented by the display module 110. Alternatively, the display module 110 is configured to add the call service order to the history order list after the call service order is completed, display the history call service order and the order status after the user enters the history order list through the call service entry, and display an order details page of the history call service order in response to the user selecting the operation of the history call service order.

The processor is used for adding the calling service order into the history order list after the calling service order is completed, displaying the history calling service order and the order state after the user enters the history order list through the calling service entrance, and responding to the operation of selecting the history calling service order by the user, displaying the order detail page of the history calling service order.

Specifically, the calling service order is added to a history order list after the calling service order is completed, wherein the history order list comprises all service orders of history, can only comprise the calling service order, and can also comprise other services such as charging service orders. The historical order list control can be displayed at the calling service portal or on a service order page. And displaying the historical calling service order and the order state after the user enters the historical order list through the calling service entrance. The order state comprises states of to-be-paid, cancelled, service and the like, so that a user can clearly know the state of each order. When a user selects a certain historical calling service order, an order detail page of the historical calling service order is displayed, wherein the order detail page can display service details such as driving mileage and the like, and can also display cost details such as mileage cost, service cost, preferential information, total cost and the like.

Embodiments of the present application also provide a computer-readable storage medium. One or more non-transitory computer-readable storage media storing a computer program that, when executed by one or more processors, implements the vehicle summoning method of any of the above embodiments. Those skilled in the art will appreciate that implementing all or part of the processes in the methods of the embodiments described above may be accomplished by computer programs to instruct related software. The program may be stored in a non-transitory computer readable storage medium, which when executed may include the flow of embodiments of the methods described above. The storage medium may be a magnetic disk, an optical disk, a Read-Only Memory (ROM), etc.

In the description of the present specification, reference to the terms "one embodiment," "some embodiments," "illustrative embodiments," "examples," "specific examples," or "some examples," etc., means that a particular feature, structure, material, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the present application. In this specification, schematic representations of the above terms do not necessarily refer to the same embodiments or examples. Furthermore, the particular features, structures, materials, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples. Furthermore, the different embodiments or examples described in this specification and the features of the different embodiments or examples may be combined and combined by those skilled in the art without contradiction. Meanwhile, the descriptions of the terms "first," "second," and the like are intended to distinguish similar or analogous operations, and the "first" and "second" have a front-to-back logical relationship in some embodiments, and in some embodiments do not necessarily have a logical or front-to-back relationship, and need to be determined according to actual embodiments, and should not be determined by literal meaning.

Any process or method descriptions in flow charts or otherwise described herein may be understood as representing modules, segments, or portions of code which include one or more executable instructions for implementing specific logical functions or steps of the process, and further implementations are included within the scope of the preferred embodiment of the present application in which functions may be executed out of order from that shown or discussed, including substantially concurrently or in reverse order, depending on the functionality involved, as would be understood by those reasonably skilled in the art of the embodiments of the present application.

While embodiments of the present application have been shown and described above, it will be understood that the above embodiments are illustrative and not to be construed as limiting the present application, and that variations, modifications, alternatives, and variations may be made to the above embodiments by one of ordinary skill in the art within the scope of the present application.

Claims

1. A method of vehicle summoning, comprising:

2. The method of claim 1, wherein the step of entering the service order page by the user through the summoning service portal further comprises:

3. The method of claim 1, wherein the step of entering the service order page by the user through the summoning service portal further comprises:

Or alternatively, the first and second heat exchangers may be,

4. The method of claim 1, wherein the service order page includes at least a first display area and a second display area, the displaying a default call location and a control for a user to determine a call location comprising:

the method further comprises the steps of:

5. The method according to claim 4, wherein the method further comprises:

6. The method according to claim 4, wherein the method further comprises:

7. The method of claim 6, wherein the method further comprises:

8. The method of claim 7, wherein the method further comprises:

9. The method of claim 7, wherein the method further comprises:

10. The method according to claim 9, wherein the method further comprises:

11. The method according to claim 10, wherein the method further comprises:

12. The method of claim 11, wherein the method further comprises:

13. The method of claim 11, wherein the method further comprises:

14. The method of any of claims 6-13, wherein the second display area supports a user viewing an overall process of the calling service, the overall process including the order status that is ongoing, and upcoming.

15. The method according to claim 1, characterized in that the method comprises:

16. A vehicle summoning apparatus comprising:

17. A terminal device, characterized in that it comprises a memory and a processor, the memory having stored therein a computer program which, when executed by the processor, implements the method of any of claims 1-15.

18. A non-transitory computer readable storage medium of a computer program, characterized in that the method of any of claims 1-15 is implemented when the computer program is executed by one or more processors.