CN116245655A - Self-service business handling method and device, electronic equipment and storage medium - Google Patents
Self-service business handling method and device, electronic equipment and storage medium Download PDFInfo
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- CN116245655A CN116245655A CN202310259504.4A CN202310259504A CN116245655A CN 116245655 A CN116245655 A CN 116245655A CN 202310259504 A CN202310259504 A CN 202310259504A CN 116245655 A CN116245655 A CN 116245655A
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- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
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- Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
- Y02D—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN INFORMATION AND COMMUNICATION TECHNOLOGIES [ICT], I.E. INFORMATION AND COMMUNICATION TECHNOLOGIES AIMING AT THE REDUCTION OF THEIR OWN ENERGY USE
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Abstract
The invention provides a self-service business handling method, a self-service business handling device, electronic equipment and a storage medium, wherein the self-service business handling method comprises the following steps: determining a plurality of to-be-handled services which are required to be handled by a user; the plurality of services to be sponsored are the same service of different sponsors and/or different services of the same sponsor; determining an information entry for handling business information to be entered for each business to be handled; combining the same information entry items of the plurality of business to be handled, and sequentially displaying the combined information entry items to a user so as to enable the user to enter corresponding business information; based on a plurality of information entries with corresponding business information, generating business handling results of each business to be handled. According to the scheme, a plurality of businesses can be transacted simultaneously, and business transacting time is reduced.
Description
Technical Field
The embodiment of the invention relates to the technical field of computers, in particular to a self-service business handling method, a self-service business handling device, electronic equipment and a storage medium.
Background
With the development of artificial intelligence technology, self-service terminals have spread over various scenes, such as banks, government departments, communities, etc., and users can conduct self-service business through the self-service terminals.
When a user performs business handling, the user often needs to handle a plurality of businesses at one time. At present, a user needs to transact each service one by one in sequence through a self-service terminal, and after the previous service transacting is completed, the user continues to transact the next service. This approach requires a significant amount of business handling time.
Disclosure of Invention
The embodiment of the invention provides a self-service business handling method, a self-service business handling device, electronic equipment and a storage medium, which can be used for handling a plurality of businesses at the same time and reducing business handling time.
In a first aspect, an embodiment of the present invention provides a self-service transaction method, applied to a self-service terminal, including:
determining a plurality of to-be-handled services which are required to be handled by a user; the plurality of services to be sponsored are the same service of different sponsors and/or different services of the same sponsor;
determining an information entry for handling business information to be entered for each business to be handled;
combining the same information entry items of the plurality of business to be handled, and sequentially displaying the combined information entry items to a user so as to enable the user to enter corresponding business information;
based on a plurality of information entries with corresponding business information, generating business handling results of each business to be handled.
In a second aspect, an embodiment of the present invention further provides a self-service transaction device, which is applied to a self-service terminal, including:
the first determining unit is used for determining a plurality of to-be-handled services which are required to be handled by the user; the plurality of services to be sponsored are the same service of different sponsors and/or different services of the same sponsor;
the second determining unit is used for determining an information entry for handling business information to be entered of each business to be handled;
the merging unit is used for merging the same information entry items of the plurality of businesses to be handled, and sequentially displaying the merged information entry items to the user so as to enable the user to enter corresponding business information;
and the result generation unit is used for generating a service handling result of each service to be handled based on a plurality of information entry items in which corresponding service information is entered.
In a third aspect, an embodiment of the present invention further provides an electronic device, including a memory and a processor, where the memory stores a computer program, and when the processor executes the computer program, the method described in any embodiment of the present specification is implemented.
In a fourth aspect, embodiments of the present invention also provide a computer-readable storage medium having stored thereon a computer program which, when executed in a computer, causes the computer to perform a method according to any of the embodiments of the present specification.
The embodiment of the invention provides a self-service business handling method, a device, electronic equipment and a storage medium, wherein a self-service terminal is utilized to handle business, each business comprises a plurality of information entries needing to be input with business information, when a user handles a plurality of business to be handled, the user is generally involved in handling the same business of different sponsors or different businesses of the same sponsor, the business can contain the same information entries, the same information entries are combined, and the combined information entries are sequentially displayed to the user, so that the user can input corresponding business information, and the simultaneous handling of a plurality of businesses can be realized; in addition, as the same information entry items are combined, only one-time entry is needed for the same information entry item, repeated entry is not needed, and thus the handling time of a plurality of businesses can be reduced.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings that are required in the embodiments or the description of the prior art will be briefly described, and it is obvious that the drawings in the following description are some embodiments of the present invention, and other drawings may be obtained according to these drawings without inventive effort for a person skilled in the art.
FIG. 1 is a flow chart of a self-service transaction method according to an embodiment of the present invention;
FIG. 2 is a hardware architecture diagram of an electronic device according to an embodiment of the present invention;
FIG. 3 is a block diagram of a self-service transaction device according to an embodiment of the present invention;
FIG. 4 is a block diagram of another self-service transaction device according to an embodiment of the present invention.
Detailed Description
For the purpose of making the objects, technical solutions and advantages of the embodiments of the present invention more apparent, the technical solutions of the embodiments of the present invention will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present invention, and it is apparent that the described embodiments are some embodiments of the present invention, but not all embodiments, and all other embodiments obtained by those skilled in the art without making any inventive effort based on the embodiments of the present invention are within the scope of protection of the present invention.
As described above, when a plurality of services are handled by the self-service terminal, each service needs to be handled one by one in turn, and after the previous service is handled, the next service is handled continuously. Considering that a plurality of services handled by a user have the condition of needing to input the same service information, for example, the same material needs to be uploaded; when each service is handled separately, the same service information is repeatedly recorded, which causes waste of service handling time.
Based on this, the inventive concept of the present invention is: the self-service terminal can be used for simultaneously transacting a plurality of services, when transacting a plurality of services, the same information entries of the plurality of services are combined, a user sequentially performs service information entry on the combined plurality of information entries, the simultaneous transacting of the plurality of services is realized, the combined same information entries are only required to be recorded once, and repeated recording of the same service information is not required, so that service transacting time is saved.
Specific implementations of the above concepts are described below.
Referring to fig. 1, an embodiment of the present invention provides a self-service transaction method, which is applied to a self-service terminal, and the method includes:
104, merging the same information entry items of the plurality of businesses to be handled, and sequentially displaying the merged information entry items to the user so as to enable the user to enter corresponding business information;
and 106, generating a service handling result of each service to be handled based on a plurality of information entries in which corresponding service information is entered.
In the embodiment of the invention, the self-service terminal is utilized to transact the business, each business comprises a plurality of information entry items needing to be recorded with business information, and when a user transacts a plurality of business to be transacted, the user is generally involved in transacting the same business of different sponsors or different business of the same sponsor, the business can contain the same information entry items, and the plurality of information entry items obtained after the merging are sequentially displayed to the user through merging the same information entry items, so that the user can record corresponding business information, and the simultaneous transacting of a plurality of business can be realized; in addition, as the same information entry items are combined, only one-time entry is needed for the same information entry item, repeated entry is not needed, and thus the handling time of a plurality of businesses can be reduced.
The manner in which the individual steps shown in fig. 1 are performed is described below.
Firstly, determining a plurality of to-be-handled services required to be handled by a user according to step 100; the plurality of services to be sponsored are the same service of different sponsors or different services of the same sponsor.
In the embodiment of the invention, the self-service terminal can be arranged in a community service station, a government hall, a bank hall and the like, and can provide a function of transacting a plurality of services at the same time. The self-service terminal displays the business which can be transacted through the touch display screen, and determines a plurality of business to be transacted which are input by the user based on man-machine interaction operation.
In the embodiment of the invention, when the user handles a plurality of to-be-handled services at the same time, the plurality of to-be-handled services have relevance, and the relevance at least comprises the following two relevance conditions:
in the first association case, the multiple services to be handled are the same sponsor;
and in the second association case, the plurality of services to be handled are the same services handled by different sponsors.
Because of the relevance among the plurality of to-be-handled businesses, the same information entry is related, so that the combination of the same information entry can be realized, and the simultaneous handling of the plurality of to-be-handled businesses can be realized.
For example, when the plurality of services to be handled are different services of the same sponsor, the plurality of services to be handled may be "basic pension treatment claim", "worker basic medical insurance in-person retirement" and "retirement worker housing accumulation fund extraction"; when the plurality of services to be handled are the same service of different sponsors, the plurality of services to be handled can transact 'unit new recording personnel employment registration' for a plurality of unit new recording personnel; the plurality of services to be handled may also be a plurality of services which are the same for each of different sponsors, for example, transacting "unit new admission personnel employment registration", "unit employee participation registration/renewal", "archive reception", "social security card service (claim)" and "employee participation registration" for a plurality of unit new admission personnel.
Then, for step 102, an information entry for handling the business information to be entered for each business to be handled is determined.
The self-service terminal is preset with a plurality of information entries corresponding to the transacting business, the information entries can be displayed to the user according to a set sequence, and the user can enter corresponding business information for the displayed information entries according to the sequence so as to realize business transacting.
In the embodiment of the invention, the information entry items of business information to be entered for handling each business to be handled can be determined by the information entry items preset for each business to be handled in the self-service terminal. The type of the business information required to be entered by the information entry item can comprise text information and/or an electronic file.
The self-service terminal can be provided with a file scanning module for scanning the electronic file of the paper material, and further inputting the electronic file as service information into a corresponding information entry. In the mode, the user can submit the file material by replacing the paper file with the electronic file, so that the government department does not need to store the paper file, business approval can be realized through the electronic file, and the management difficulty of the government department on the file submitted by the user is reduced.
Finally, for step 104", the same information entries of the multiple to-be-handled services are combined, and the multiple information entries obtained after combination are sequentially displayed to the user, so that the user performs entry of corresponding service information, and step 106" generates a service handling result of each to-be-handled service based on the multiple information entries in which the corresponding service information is entered "is simultaneously described.
In the embodiment of the present invention, when a plurality of services to be handled correspond to the different association situations, the merging mode and the result generation mode are different, and the merging mode and the result generation mode in the embodiment are respectively described below for the two association situations.
Association case one:
in the first association case, merging the same information entries of the multiple to-do services may include: and when the plurality of services to be sponsored are the same services of different sponsors, merging the same information entry items corresponding to different sponsors into one item, wherein each merged information entry item comprises a plurality of information entry sub-items corresponding to the sponsors one by one.
Because the plurality of services to be handled are the same services of different sponsors, the information entry items of the service information required to be entered are the same. For example, the service comprises an information entry item a, an information entry item b, an information entry item c and an information entry item d, so that different sponsors need to enter service information into the four information entry items, and the service information entered into the same information entry item is related to the corresponding sponsor.
The combination method will be described taking the case where the sponsor 1 and the sponsor 2 combine the information entry items a. The information input item a of the sponsor 1 is used as an information input sub-item a1, the information input item a of the sponsor 2 is used as an information input sub-item a2, and the two information input sub-items are combined to form the information input item a. When the user inputs business information for the information entry a, business information of the sponsor 1 is input in the information entry sub-item a1, business information of the sponsor 2 is input in the information entry sub-item a2, and thus, the business information of the information entry item a is input. Therefore, aiming at the same information entry, the business information corresponding to different sponsors is of the same type, after the same information entry is combined, the user can conveniently enter the same type of business information of different sponsors, especially when the electronic files are entered, the electronic files of a plurality of sponsors can be uploaded together, so that the operation is simpler and more convenient, and the business handling speed is faster.
Because the service sets the display sequence for the plurality of information entries, after the same information entries are combined, the plurality of information entries obtained after combination can be displayed in sequence according to the original display sequence, so that the user can input corresponding service information.
Further, after obtaining the service information entered by the user for each information entry, a service handling result of each to-be-handled service may be generated, and specifically, for each sponsor, the following steps X1-X3 may be performed:
x1: splitting a target information entry sub-item corresponding to the sponsor from each information entry item based on a plurality of information entry items in which corresponding business information is entered;
x2: combining target information entry sub-items respectively split from the plurality of information entry items;
x3: and generating a business handling result of the business to be handled corresponding to the sponsor according to the business information recorded in the combined multiple target information entry sub-items.
Continuing with the above example of sponsor 1, sponsor 2, and information entry a, information entry b, information entry c, and information entry d, assuming that the above steps X1-X3 are performed for sponsor 1, then target information entry a1 corresponding to sponsor 1 may be split from information entry a, target information entry b1 corresponding to sponsor 1 may be split from information entry b, target information entry c1 corresponding to sponsor 1 may be split from information entry c, target information entry d1 corresponding to sponsor 1 may be split from information entry d, and then target information entry a1, target information entry b1, target information entry c1, and target information entry d1 may be combined, and since business information of sponsor 1 may be entered in each of target information entries a1, b1, c1, d1, business information corresponding to sponsor 1 may be generated according to the business result to be handled by sponsor 1, b1, c1, d 1.
The service handling result may be determined according to the actual handling type of the service, for example, may be "success/failure of submitting" of the service information, or may be card spitting after the success of the audit.
Therefore, in the first association case, when the sponsor handles the same service for a plurality of sponsors, the sponsor does not need to handle the same service for each sponsor, and the operation is simpler and more convenient by inputting the service information of the plurality of sponsors at one time, the service handling speed can be improved, and further, the simultaneous handling of a plurality of services is realized, and compared with the existing service handling mode, the service handling time is reduced.
Association condition two:
in the second association case, merging the same information entries of the multiple to-be-handled services may include: and when the plurality of to-be-handled services are different services of the same sponsor, performing duplication removal on the information entry items of the plurality of to-be-handled services so that the duplicated information entry items are not included in the plurality of information entry items obtained after duplication removal.
Since the plurality of services to be handled are all services handled by the same sponsor, there may be information entry items in which the same service information is to be entered, especially information entry items of personal identity information of the sponsor. For example, the to-be-handled services required by the sponsor include a service 1, a service 2, and a service 3, wherein the service 1 includes an information entry a, an information entry b, an information entry c, and an information entry d, the service 2 includes an information entry a, an information entry c, an information entry e, and an information entry f, and the service 3 includes an information entry a, an information entry g, and an information entry h. And (3) de-duplicating the information input items of the three businesses to obtain an information input item a, an information input item b, an information input item c, an information input item d, an information input item e, an information input item f, an information input item g and an information input item h. Therefore, if three businesses are handled in sequence, 11 information entries are needed to be used for inputting business information, and after the same information entries are combined, repeated information entries are removed, only 8 information entries are needed to be used for inputting business information, and repeated inputting of the three information entries is reduced, so that business handling time can be saved, and simultaneous handling of a plurality of businesses can be realized.
Further, after obtaining the service information entered by the user for each information entry, a service handling result of each to-do service may be generated, and specifically, for each to-do service, the following steps Y1-Y2 may be executed:
y1: acquiring a plurality of target information entries from a plurality of information entries with corresponding business information according to a plurality of target information entries with business information to be entered when the business to be handled is handled;
y2: and generating a business handling result of the business to be handled according to the business information recorded in the plurality of target information entry items.
Continuing with the above-described service 1, service 2, and service 3 as an example, assuming that the above-described steps Y1-Y2 are performed for service 1, according to the target information entry where service information is to be entered for service 1, the information entry a, information entry b, information entry c, information entry d, information entry e, information entry f, information entry g, and information entry h, where corresponding service information is entered, are obtained from the information entries a, information entries b, information entries e, information entries f, information entries g, and information entries h, thereby forming all the information entries for service 1, and all the information entries for this service 1 have entered service information, whereby a service handling result for service 1 can be generated.
In the embodiment of the invention, when the plurality of information input items are displayed, if no sequence relation exists among the plurality of services, the plurality of services can be displayed in any sequence, and when each service is displayed with the corresponding information input item, the display can be performed according to the original display sequence of the service.
In one embodiment of the present invention, a dependency relationship may exist between a plurality of to-be-handled services handled by the same sponsor, for example, an information entry f in the service 2, where service information required to be input by the information entry f is a handling result of the service 1, which indicates that the service 2 and the service 1 have a dependency relationship. Because a plurality of services are transacted at the same time, the user cannot input the transacting result of one service into the information entry of the other service, and based on the transacting result, before the plurality of information entries obtained after combination are sequentially displayed to the user, the method can further comprise: executing for each to-be-handled service: determining whether a first information entry which needs to depend on service handling results of other to-be-handled services in the plurality of to-be-handled services exists in the information entries in the to-be-handled service; and if the first information entry item exists, hiding the first information entry item from the user. According to the above example, the first information entry is present in the service 2, and the first information entry is the information entry f, which needs to be hidden from the user and does not need to be displayed.
Correspondingly, for the to-be-handled service with the first information entry, before generating the service handling result of the to-be-handled service according to the service information entered in the plurality of target information entries, the method may further include: acquiring business handling results of other business to be handled which the business to be handled depends on; and automatically filling the service information of the first information entry according to the service handling results of the other services to be handled.
Continuing to exemplify, for the service 2, since the information entry f is hidden, based on the service information entered by the user, the information entry a, the information entry c and the information entry e in which the service information is entered in the service 2 can be obtained, and the service handling result of the service 2 is generated, and further the service information needs to be entered into the information entry f, at this time, the service handling result of the service 1 can be obtained, and then the service information of the information entry f is automatically filled according to the service handling result of the service 1, thereby completing the service information entry of the information entry f hidden in the service 2, and further the service handling result of the service 2 can be generated according to the information entry a, the information entry c, the information entry e and the information entry f in which the service information is entered.
Therefore, if a plurality of businesses have a dependency relationship, the businesses can still be transacted at the same time, and the time for a user to enter business information can be further reduced by hiding the first information entry, so that the business transacting speed is improved.
As shown in fig. 2 and 3, the embodiment of the invention provides a self-service business handling device. The apparatus embodiments may be implemented by software, or may be implemented by hardware or a combination of hardware and software. In terms of hardware, as shown in fig. 2, a hardware architecture diagram of an electronic device where a self-service transaction apparatus is provided in an embodiment of the present invention, in addition to a processor, a memory, a network interface, and a nonvolatile memory shown in fig. 2, the electronic device where the apparatus is located in the embodiment may generally include other hardware, such as a forwarding chip responsible for processing a message, and so on. Taking a software implementation as an example, as shown in fig. 3, the device in a logic sense is formed by reading a corresponding computer program in a nonvolatile memory into a memory by a CPU of an electronic device where the device is located and running the computer program. The self-service business handling device provided in this embodiment is applied to self-service terminal, includes:
a first determining unit 301, configured to determine a plurality of to-be-handled services that need to be handled by a user; the plurality of services to be sponsored are the same service of different sponsors and/or different services of the same sponsor;
a second determining unit 302, configured to determine an information entry for handling service information to be entered for each to-be-handled service;
the merging unit 303 is configured to merge the same information entries of the multiple services to be handled, and sequentially display the multiple information entries obtained after merging to a user, so that the user performs entry of corresponding service information;
the result generating unit 304 is configured to generate a service handling result of each to-be-handled service based on a plurality of information entries in which corresponding service information is entered.
In one embodiment of the present invention, the merging unit is specifically configured to merge identical information entry items corresponding to different sponsors into one item when the multiple to-be-sponsored services are identical services of different sponsors, where each merged information entry item includes multiple information entry sub-items corresponding to multiple sponsors one to one.
In one embodiment of the present invention, the result generating unit is specifically configured to perform, for each sponsor, the following operations: splitting a target information entry sub-item corresponding to the sponsor from each information entry item based on a plurality of information entry items in which corresponding business information is entered; combining target information entry sub-items respectively split from the plurality of information entry items; and generating a business handling result of the business to be handled corresponding to the sponsor according to the business information recorded in the combined multiple target information entry sub-items.
In one embodiment of the present invention, the merging unit is specifically configured to, when the multiple to-be-handled services are different services of the same sponsor, de-duplicate the information entry of the multiple to-be-handled services, so that the multiple information entries obtained after de-duplication do not include duplicate information entries.
In one embodiment of the present invention, the result generating unit is specifically configured to perform, for each to-be-handled service, the following operations: acquiring a plurality of target information entries from a plurality of information entries with corresponding business information according to a plurality of target information entries with business information to be entered when the business to be handled is handled; and generating a business handling result of the business to be handled according to the business information recorded in the plurality of target information entry items.
In one embodiment of the present invention, referring to fig. 4, the self-service transaction apparatus may further include:
a hiding unit 305, configured to execute, for each to-be-handled service: determining whether a first information entry which needs to depend on service handling results of other to-be-handled services in the plurality of to-be-handled services exists in the information entries in the to-be-handled service; if so, hiding the first information entry item from the user;
a filling unit 306, configured to execute, for a to-Do service in which the first information entry exists: acquiring business handling results of other business to be handled which the business to be handled depends on; and automatically filling the service information of the first information entry according to the service handling results of the other services to be handled.
In one embodiment of the present invention, the type of the service information includes text information and/or an electronic file.
It will be appreciated that the architecture illustrated in the embodiments of the present invention does not constitute a specific limitation on a self-service transaction device. In other embodiments of the invention, a self-service transaction device may include more or fewer components than shown, or may combine certain components, or may split certain components, or may have a different arrangement of components. The illustrated components may be implemented in hardware, software, or a combination of software and hardware.
The content of information interaction and execution process between the modules in the device is based on the same conception as the embodiment of the method of the present invention, and specific content can be referred to the description in the embodiment of the method of the present invention, which is not repeated here.
The embodiment of the invention also provides electronic equipment, which comprises a memory and a processor, wherein the memory stores a computer program, and the processor realizes the self-service business handling method in any embodiment of the invention when executing the computer program.
The embodiment of the invention also provides a computer readable storage medium, and the computer readable storage medium stores a computer program, and when the computer program is executed by a processor, the processor is caused to execute the self-service business handling method in any embodiment of the invention.
Specifically, a system or apparatus provided with a storage medium on which a software program code realizing the functions of any of the above embodiments is stored, and a computer (or CPU or MPU) of the system or apparatus may be caused to read out and execute the program code stored in the storage medium.
In this case, the program code itself read from the storage medium may realize the functions of any of the above-described embodiments, and thus the program code and the storage medium storing the program code form part of the present invention.
Examples of the storage medium for providing the program code include a floppy disk, a hard disk, a magneto-optical disk, an optical disk (e.g., CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-RAM, DVD-RW, DVD+RW), a magnetic tape, a nonvolatile memory card, and a ROM. Alternatively, the program code may be downloaded from a server computer by a communication network.
Further, it should be apparent that the functions of any of the above-described embodiments may be implemented not only by executing the program code read out by the computer, but also by causing an operating system or the like operating on the computer to perform part or all of the actual operations based on the instructions of the program code.
Further, it is understood that the program code read out by the storage medium is written into a memory provided in an expansion board inserted into a computer or into a memory provided in an expansion module connected to the computer, and then a CPU or the like mounted on the expansion board or the expansion module is caused to perform part and all of actual operations based on instructions of the program code, thereby realizing the functions of any of the above embodiments.
It is noted that relational terms such as first and second, and the like, are used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Moreover, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising one …" does not exclude the presence of additional identical elements in a process, method, article or apparatus that comprises the element.
Those of ordinary skill in the art will appreciate that: all or part of the steps for implementing the above method embodiments may be implemented by hardware related to program instructions, and the foregoing program may be stored in a computer readable storage medium, where the program, when executed, performs steps including the above method embodiments; and the aforementioned storage medium includes: various media in which program code may be stored, such as ROM, RAM, magnetic or optical disks.
Finally, it should be noted that: the above embodiments are only for illustrating the technical solution of the present invention, and are not limiting; although the invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical scheme described in the foregoing embodiments can be modified or some technical features thereof can be replaced by equivalents; such modifications and substitutions do not depart from the spirit and scope of the technical solutions of the embodiments of the present invention.
Claims (10)
1. A self-service transaction method, characterized in that it is applied to a self-service terminal, the method comprising:
determining a plurality of to-be-handled services which are required to be handled by a user; the plurality of services to be sponsored are the same service of different sponsors and/or different services of the same sponsor;
determining an information entry for handling business information to be entered for each business to be handled;
combining the same information entry items of the plurality of business to be handled, and sequentially displaying the combined information entry items to a user so as to enable the user to enter corresponding business information;
based on a plurality of information entries with corresponding business information, generating business handling results of each business to be handled.
2. The method of claim 1, wherein the merging the same information entry of the plurality of to-do business comprises:
and when the plurality of services to be sponsored are the same services of different sponsors, merging the same information entry items corresponding to different sponsors into one item, wherein each merged information entry item comprises a plurality of information entry sub-items corresponding to the sponsors one by one.
3. The method of claim 2, wherein generating a business transaction result for each business to be handled based on the plurality of information entries having corresponding business information entered therein comprises:
for each sponsor, perform:
splitting a target information entry sub-item corresponding to the sponsor from each information entry item based on a plurality of information entry items in which corresponding business information is entered;
combining target information entry sub-items respectively split from the plurality of information entry items;
and generating a business handling result of the business to be handled corresponding to the sponsor according to the business information recorded in the combined multiple target information entry sub-items.
4. The method of claim 1, wherein the merging the same information entry of the plurality of to-do business comprises:
and when the plurality of to-be-handled services are different services of the same sponsor, performing duplication removal on the information entry items of the plurality of to-be-handled services so that the duplicated information entry items are not included in the plurality of information entry items obtained after duplication removal.
5. The method of claim 4, wherein generating a business transaction result for each business to be handled based on the plurality of information entries having corresponding business information entered therein, comprises:
for each to-do service, executing:
acquiring a plurality of target information entries from a plurality of information entries with corresponding business information according to a plurality of target information entries with business information to be entered when the business to be handled is handled;
and generating a business handling result of the business to be handled according to the business information recorded in the plurality of target information entry items.
6. The method of claim 5, wherein the step of determining the position of the probe is performed,
before the combined multiple information entries are sequentially displayed to the user, the method further comprises the following steps:
executing for each to-be-handled service: determining whether a first information entry which needs to depend on service handling results of other to-be-handled services in the plurality of to-be-handled services exists in the information entries in the to-be-handled service; if so, hiding the first information entry item from the user;
for the business to be handled with the first information entry, before generating a business handling result of the business to be handled according to the business information entered in the plurality of target information entries, the method further comprises:
acquiring business handling results of other business to be handled which the business to be handled depends on;
and automatically filling the service information of the first information entry according to the service handling results of the other services to be handled.
7. The method according to any of claims 1-6, wherein the type of service information comprises text information and/or electronic files.
8. The utility model provides a self-service business transacting device which characterized in that is applied to self-service terminal, includes:
the first determining unit is used for determining a plurality of to-be-handled services which are required to be handled by the user; the plurality of services to be sponsored are the same service of different sponsors and/or different services of the same sponsor;
the second determining unit is used for determining an information entry for handling business information to be entered of each business to be handled;
the merging unit is used for merging the same information entry items of the plurality of businesses to be handled, and sequentially displaying the merged information entry items to the user so as to enable the user to enter corresponding business information;
and the result generation unit is used for generating a service handling result of each service to be handled based on a plurality of information entry items in which corresponding service information is entered.
9. An electronic device comprising a memory and a processor, the memory having stored therein a computer program, the processor implementing the method of any of claims 1-7 when the computer program is executed.
10. A computer readable storage medium having stored thereon a computer program which, when executed in a computer, causes the computer to perform the method of any of claims 1-7.
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| CN202310259504.4A CN116245655A (en) | 2023-03-16 | 2023-03-16 | Self-service business handling method and device, electronic equipment and storage medium |
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| CN202310259504.4A CN116245655A (en) | 2023-03-16 | 2023-03-16 | Self-service business handling method and device, electronic equipment and storage medium |
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| CN113139788A (en) * | 2021-04-19 | 2021-07-20 | 建信金融科技有限责任公司 | Method and device for performing government affair flow optimization processing by using intelligent form |
| CN113591444A (en) * | 2021-08-23 | 2021-11-02 | 中国银行股份有限公司 | Information filling method and device and electronic equipment |
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