CN115985009A

CN115985009A - Intelligent network hall system, application method, medium and electronic equipment

Info

Publication number: CN115985009A
Application number: CN202210950727.0A
Authority: CN
Inventors: 刘龙双; 陈莹莹; 王乐乐
Original assignee: Hangzhou Yage New Technology Co ltd
Current assignee: Hangzhou Yage New Technology Co ltd
Priority date: 2022-08-09
Filing date: 2022-08-09
Publication date: 2023-04-18

Abstract

The invention provides an intelligent network hall system, an application method, a medium and electronic equipment, and relates to the technical field of queuing machines, wherein the system comprises a background management end, a number taking application end and an interaction end; the background management end comprises a management login part, a report analysis part, a plan management part, an equipment management part and a system management part; the number taking application end comprises a queuing number taking part and an online reservation part; the interactive end comprises a window calling part, an evaluation terminal part and a window display part; the comprehensive and efficient queuing platform integrating background management, report analysis, queuing and number fetching and teller client interaction is provided. The method comprises the following steps that a manager realizes the setting management and/or data analysis query of the intelligent network hall system through a background management end; the customer realizes queuing and number-taking operation through the number-taking application end; the customer and the teller realize information or operation interaction through an interaction terminal; the management advantage and the big data advantage are effectively exerted, and the efficiency of business handling is improved for managers, customers and tellers.

Description

Intelligent network hall system, application method, medium and electronic equipment

Technical Field

The invention relates to the technical field of queuing machines, in particular to an intelligent financial service management system and an application method, and particularly relates to an intelligent network hall system, an application method, a medium and electronic equipment.

Background

The queuing machine is a service terminal which is widely applied to industries in multiple fields of government, finance, hospitals, postal service, communication, industry and commerce, tax, insurance, traffic and the like. The service terminal aims to reduce the phenomenon that a user queues for too many people in front of and then crowds to queue for various service businesses in a service hall for a long time, sometimes queues for more than one hour or even longer, and is very inconvenient to handle the businesses, improve the service quality, establish good images, solve tired queuing phenomena, create a humanized service environment, well solve the phenomena of queuing, waiting, crowding, chaos and the like encountered by the user in handling the businesses, and really create a comfortable, fair and friendly service environment.

In daily life and work, queuing for bank transaction is a common phenomenon, aiming at the phenomenon, a queuing and number calling system is generally applied in a bank business place, but at present, a queuing machine has a single function, and the management advantage and the big data advantage can not be effectively played to improve the efficiency of transaction for managers, customers and tellers.

Disclosure of Invention

Aiming at the defects in the prior art, the invention aims to provide a comprehensive and efficient intelligent network hall system integrating background management, report analysis, queuing and number taking and teller customer interaction. The invention aims to realize the technical scheme that the intelligent network hall system comprises a background management end, a number taking application end and an interaction end; the background management end comprises a management login part, a report analysis part, a plan management part, an equipment management part and a system management part; the number taking application end comprises a queuing number taking part and an online reservation part; the interactive terminal comprises a window calling part, an evaluation terminal part and a window display part.

Furthermore, the management login part comprises an account input module, a password input module, a login button module and a password memory module, and is used for entering the background management end and checking the home page of the background management end and one or more of a report analysis part, a plan management part, an equipment management part and a system management part;

the report analysis part comprises one or more of a teller data module, an organization data module and a customer data module; the plan management part comprises one or more of a service management module and a queuing scheme module; the system management part comprises one or more of an organization management module, a teller management module, a role authority module, an area window module and a log management module.

Further, the home page of the background management end comprises a plurality of searchable or selectable names of organizations, and one or more of the number of login tellers, device usage monitoring, the number of associated devices, network state monitoring, device usage times and service conditions of the organizations; the service condition comprises one or more of field queuing number, on-line queuing number, total management number, abandoned number, total number of customers and information of a plurality of field windows; the field window information comprises one or more of a teller job number, transaction service, calling times, transaction times, a current state and obtained evaluation;

the teller data module comprises a teller searchable or selectable item and a teller data list; the teller searchable or selectable item comprises one or more of a time range, a teller name, an organization name; the information in the teller data list comprises one or more of teller job number, teller name, affiliated organization number, affiliated organization name, total acceptance amount, average acceptance duration, minimum acceptance duration, maximum calling times, average calling times and teller evaluation conditions; the teller evaluation condition comprises one or more of a satisfaction amount, a satisfaction rate, a general satisfaction amount, a general satisfaction rate, an unsatisfied amount, an unsatisfied rate, an unevaluated amount and an unevaluated rate;

the organization data module comprises an organization searchable or selectable item and an organization data list; the institution searchable or selectable items include one or more of a time range, an institution number, an institution name; the information in the mechanism data list comprises one or more of a mechanism number, a mechanism name, total acceptance amount, average waiting time, maximum waiting time, minimum waiting time, average acceptance time, maximum acceptance time, minimum acceptance time and a plurality of pieces of mechanism service information; the organization business information comprises one or more of business type, transaction number, average waiting time and average transaction time;

the customer data module comprises a customer searchable or selectable item, a customer data list; the customer searchable or selectable items include one or more of a time range, a customer type, a customer rating; the information in the customer data list comprises one or more of a customer name, a queuing mode, a certificate type, a certificate number, a customer type, a mechanism number for handling the service, a mechanism name, a service for handling, waiting time, handling time and customer evaluation;

the service management module comprises a service searchable or selectable item and a plurality of groups of service information lists; the service searchable or selectable item comprises one or more of a service name, a number prefix and a service level; the information in the service information list comprises one or more of a service name, a number prefix, a service level, a starting number, a field queuing scheme, an online reservation scheme and an editing or deleting operation button;

the queuing scheme module comprises a scheme searchable or selectable item and a plurality of groups of scheme information lists; the project searchable or selectable items comprise one or more of project names, queuing modes and customer identities; the information in the scheme information list comprises one or more of scheme name, queuing mode, customer identity, number placing time and editing or deleting operation buttons;

the device management part comprises a device searchable or selectable item, a plurality of groups of number-taking application terminal device information lists and a device display scheme; the device searchable or selectable item comprises one or more of a device name, a device number, an affiliate, a device status, and a network status; the information in the equipment information list comprises an equipment number, an equipment type, a mechanism to which the equipment belongs, an area in which the equipment is located, an equipment state, a network state, the use times of the equipment today, accumulated use times, equipment lead-in time, an editing or repairing operation button or a repaired state;

the equipment display scheme comprises a plurality of queuing machine setting schemes, a printer setting scheme and a large-screen display setting scheme; the queuing machine setting scheme comprises a queuing scheme name, screen resolution, a scheme template, whether a poster is started or not, an editing operation button and an application operation button;

the organization management module comprises a searchable or selectable item of organization management and a plurality of groups of organization management information lists; the organization management searchable or selectable item comprises one or more of an organization level, an organization name, and an organization number; the information in the mechanism management information list comprises one or more of a mechanism number, a mechanism name, a mechanism grade, a superior mechanism, creation time, remarks, an editing operation button, a deleting operation button, an adding mechanism operation button and an importing mechanism operation button;

the teller management module comprises a teller management searchable or selectable item and a plurality of groups of teller management information lists; the teller management searchable or selectable items comprise one or more of teller names, teller work numbers, affiliated institutions and role types; the information in the teller management information list comprises one or more of teller names, teller work numbers, affiliated mechanisms, role types, role names, creation time, editing operation buttons and password resetting operation buttons;

the role authority module comprises a role searchable or selectable item and a plurality of groups of role information lists; the role searchable or selectable item includes one or more of a role name, a start creation time, an end creation time; the information in the role information list comprises one or more of role type, role name, role number, creation time, editing operation buttons, deleting operation buttons and adding role operation buttons;

the region window module comprises a region searchable or selectable item and a plurality of groups of region information lists; the area searchable or selectable item comprises one or more of an area name, an affiliate, a start creation time, and an end creation time; the information in the area information list comprises one or more of area names, affiliated mechanisms, creation time, area description, editing operation buttons, deleting operation buttons and adding area operation buttons;

the log management module comprises a log searchable or selectable item and a plurality of groups of log information lists; the log searchable or selectable items comprise one or more of starting time, ending time, teller work number, affiliated organization and log; the information in the log information list comprises one or more of a teller name, a teller work number, a role name, a belonging organization, a log, a date and an IP address.

Furthermore, the queuing and number-taking part comprises a queuing and number-taking home page, a service number-taking module and a number-taking prompt module; the online reservation part comprises a customer information acquisition module, a number-taking prompt module and a reservation approaching information prompt module.

Furthermore, the queuing and number-taking home page comprises an operation prompting module, and the operation prompting module comprises a card-free number-taking mode, a card-swiping number-taking mode and a scanning two-dimensional code mode after reservation;

the service number taking module comprises personal service, public service and service waiting number, wherein the personal service comprises one or more of personal regular deposit, comprehensive signing, current deposit, deposit loss, remittance and transfer, and cash deposit and withdrawal; the public business comprises unit account opening, unit deposit business, credit business, institution business, fund clearing and intermediate business;

the number-taking prompting module comprises information of selected services, queue numbers, service waiting number and date and time; the card swiping and number taking mode and the online reservation part identify the VIP customer, if the VIP customer enters a VIP customer queuing channel, the VIP customer queuing number is assigned, and if the VIP customer does not enter a common queuing channel, the VIP customer queuing number is assigned;

the customer information acquisition module comprises one or more of an official website, a public number of chat software, an official application program and a telephone bank; the obtained customer information comprises business network selection and transaction time selection;

the appointment approaching information reminding module is used for sending reminding information to the customer.

Further, the window calling part comprises one or more of a window binding module, a teller login module, a window service type module, a service calling module, a service handling module, a special call number module, a service transfer module and a pause service module; the evaluation terminal part comprises a customer evaluation module; the window display part comprises a plurality of screen windows, and the screen windows comprise one or more of a service state and a service pause state;

the window binding module comprises selectable website numbers, queuing machine numbers, window number information and a determination button; the teller login module comprises a work number input position, a password input position and a login button; the window business type module comprises one or more selectable individual business and public business; the service calling module comprises a calling number, a calling number button, a number passing button and a service handling starting button; the business handling module comprises a handling time, a customer evaluation button, a business transfer button and a business ending button; the service transfer module comprises a plurality of selectable window numbers and a transfer confirmation button; the special call number module can select a plurality of customer queuing numbers; the service pause module comprises a service pause button, a service pause identifier and a service continuation button;

the customer evaluation module comprises teller information, a plurality of service evaluation options, a determination button and an evaluation ending skip module;

the displayed content of the service state comprises a window serial number, a service type and a customer queuing number, and the displayed content of the suspended service state comprises a suspended service.

The invention also aims to provide an application method of the intelligent network hall system. The second purpose of the invention is realized by the following technical scheme, and the application method of the intelligent network hall system comprises the following steps: A. the manager realizes the setting management and/or data analysis query of the intelligent network hall system through the background management end; B. the customer realizes queuing and number-taking operation through the number-taking application end; C. and the customer and the teller realize information or operation interaction through the interaction terminal.

Further, the step a specifically includes one or more of the following steps: a101, a system manager obtains a permission account and logs in a background management terminal; a102, adding a mechanism; a103, adding roles and setting role authorities; a104, adding a teller corresponding to an association mechanism, an association role and authority limit; a105, adding areas and windows, corresponding to the association mechanism; a106, adding a queuing scheme, wherein the queuing scheme comprises an online queuing scheme and an offline queuing scheme; a107, adding a self-defined service corresponding to the associated queuing scheme; a108, adding a display scheme of a number-taking application terminal device and an interactive terminal device; the interactive terminal equipment comprises one or more of a comprehensive large screen, a caller, a window display and an evaluation terminal; a109, adding number-taking application end equipment and interactive end equipment, and correspondingly associating a display scheme and an area window; a110, testing connection equipment; a111, starting the equipment to work; a112, viewing or managing logs; a113, checking or managing one or more of a teller data report, an organization data report and a customer data report;

the step B specifically comprises one or more of the following steps: b101, a customer makes an appointment on line to select a service queue to fetch a number and reminds the customer of the appointment approaching time information; b102, the customer logs off the network point online to queue for number taking, whether the online reservation is carried out is judged, if yes, the ticket is printed after verification, and if not, the customer logs in the network point online to take the number; b103, judging whether a card exists or not, if so, swiping the card to take a number, and if not, obtaining the number without the card, and waiting for a customer to transact business; the card swiping area number comprises the steps of selecting a service type, judging whether the card swiping area number is a VIP customer, if so, assigning a VIP number and printing out a ticket, and otherwise, assigning a common number and printing out a ticket; the card-free number taking comprises selecting a service type, assigning a common number and printing a ticket;

the step C specifically comprises one or more of the following steps: c101, binding the window; c102, teller login; c103, selecting the business type handled by the window by the teller; c104, the teller calls the customer queue number for service calling and performs broadcasting, window screen display and comprehensive screen display; c105, the customer receives the information and goes to a counter for business transaction; c106, starting to transact business and timing, and judging whether the problem of the customer is solved or not, if so, sending evaluation to the customer for evaluation, and if not, transferring to a specific window and sending the evaluation to the customer for evaluation; ending the service and stopping timing; c107, after the business transaction is completed or transferred to a specific window, judging whether the service is suspended or ended, if so, suspending or ending the service, otherwise, calling the next customer.

The third purpose of the invention is to provide an electronic device. The third object of the present invention is achieved by the following technical solution, wherein the electronic device includes a processor, a memory and a bus, the memory is used for storing a computer program, the processor is connected with the memory through the bus, and when the electronic device runs, the processor executes the computer program of the memory, so that the processor executes the application method of the smart hall system.

The fourth object of the present invention is to provide a computer-readable storage medium. The second object of the present invention is achieved by the following technical solution, in which a computer readable storage medium is stored, and the computer readable storage medium is used for storing a computer program, and the computer program is executed by a processor to implement the application method of the intelligent network hall system.

Compared with the prior art, the invention has the following beneficial effects:

(1) The intelligent network hall system is provided with a background management end, a number taking application end and an interaction end; the background management end is provided with a management login part, a report analysis part, a plan management part, an equipment management part and a system management part; the number taking application end is provided with a queuing number taking part and an online reservation part; the interactive end is provided with a window calling part, an evaluation terminal part and a window display part; a comprehensive and efficient queuing platform integrating background management, report analysis, queuing and number taking and teller client interaction is provided;

(2) The application method of the intelligent network hall system comprises the following steps that a manager realizes the setting management and/or data analysis query of the intelligent network hall system through the background management end; the customer realizes queuing and number-taking operation through the number-taking application end; the customer and the teller realize information or operation interaction through an interaction terminal; the management advantage and the big data advantage are effectively exerted, the efficiency of business handling is improved for managers, customers and tellers, and the management, analysis, application and feedback functions are integrated.

Drawings

Fig. 1 is a schematic flow chart of an application method of the intelligent network hall system of the invention;

fig. 2 is a schematic flow chart of step a of the application method of the intelligent network hall system according to the invention;

fig. 3 is a schematic flow chart of steps B and C of the application method of the intelligent network hall system of the invention;

fig. 4 is a system block diagram of the intelligent network hall system of the invention;

fig. 5 is a schematic view of a management login part of the intelligent network hall system according to the present invention;

fig. 6 is a schematic top-page view of a background management end of the intelligent network hall system according to the present invention;

FIG. 7 is a schematic diagram of a teller data module of the report analysis section of the intelligent hall system of the present invention;

FIG. 8 is a schematic diagram of a mechanism data module of the report analysis section of the intelligent hall system of the present invention;

fig. 9 is a schematic diagram of a customer data module of the report analysis part of the intelligent hall system of the invention;

fig. 10 is a schematic view of a service management module of the intelligent network hall system plan management section according to the present invention;

fig. 11 is a schematic diagram of a queuing scheme module of the intelligent network hall system plan management section according to the invention;

fig. 12 is a schematic view of an equipment management section of a smart-website hall system according to the present invention;

fig. 13 is a schematic view of an equipment display scheme of the equipment management part of the intelligent network hall system according to the present invention;

fig. 14 is a schematic diagram of an organization management module of the intelligent network hall system management section according to the present invention;

fig. 15 is a schematic view of a teller management module of the intelligent hall system manager according to the present invention;

fig. 16 is a schematic diagram of a role authority module of the smart-website hall system management section according to the present invention;

fig. 17 is a schematic view of a regional window module of the intelligent network hall system management section according to the present invention;

fig. 18 is a schematic view of a log management module of the smart-website hall system management section according to the present invention;

fig. 19 is a schematic diagram of a queuing and number-taking first page of a queuing and number-taking application side queuing and number-taking part of the intelligent network hall system of the invention;

fig. 20 is a schematic diagram of a service number taking module of a queuing number taking part of a number taking application side of the intelligent network hall system;

fig. 21 is a schematic diagram of a number-taking prompt module of a queuing number-taking part of a number-taking application side of the intelligent network hall system of the invention;

fig. 22 is a schematic view of a window binding module of a window calling part of an interactive side of a smart website hall system according to the present invention;

FIG. 23 is a schematic view of a teller login module of the interactive side window call portion of the intelligent network hall system according to the present invention;

fig. 24 is a schematic view of a window service type module of a window calling part of an interactive side of a smart website hall system according to the present invention;

fig. 25 is a schematic view of a service call module of a window call part of an interactive side of a smart network hall system according to the present invention;

fig. 26 is a schematic view of a service transaction module of a window call part of an interactive side of a smart website hall system according to the present invention;

fig. 27 is a schematic view of a special call sign module of a window call part of an interactive side of a smart website hall system according to the present invention;

fig. 28 is a schematic view of a service suspension module of a window calling part of an interactive side of a smart-website hall system according to the present invention;

fig. 29 is a schematic view of a customer evaluation module of an interactive terminal evaluation terminal of the smart-website hall system according to the present invention;

FIG. 30 is a schematic view showing the evaluation termination of the customer evaluation module of the evaluation terminal of the intelligent hall system;

fig. 31 is a schematic view of an LED display screen window of the interactive window display part of the smart-dot hall system according to the present invention;

fig. 32 is a schematic view of a window of a liquid crystal display screen of a window display part of an interactive side of a smart website hall system according to the present invention;

FIG. 33 is a block diagram of a computer system suitable for use with the electronic device used to implement an embodiment of the invention.

Detailed Description

The following examples will assist those skilled in the art in further understanding the invention, but are not intended to limit the invention in any way. It will be apparent to those skilled in the art that various changes and modifications can be made without departing from the spirit and scope of the invention. The following detailed description is exemplary and is intended to provide further explanation of the disclosure. Unless defined otherwise, all technical and scientific terms used herein have the same meaning as commonly understood by one of ordinary skill in the art to which this disclosure belongs.

It is noted that the terminology used herein is for the purpose of describing particular embodiments only and is not intended to be limiting of example embodiments according to the present disclosure. As used herein, the singular forms "a", "an" and "the" are intended to include the plural forms as well, and it should be understood that when the terms "comprises" and/or "comprising" are used in this specification, they specify the presence of stated features, steps, operations, devices, components, and/or combinations thereof, unless the context clearly indicates otherwise. The present invention will be described in detail with reference to the following specific examples:

as shown in fig. 1, an embodiment of the present invention provides an application method of a smart website hall system, which specifically includes the following steps:

and step A, the manager realizes the setting management and/or data analysis query of the intelligent network hall system through the background management end.

And step B, the customer realizes queuing and number taking operation through the number taking application end.

And step C, the customer and the teller realize information or operation interaction through an interaction terminal.

As shown in fig. 2, as a specific implementation manner of step a, the administrator realizes the setting management and data analysis query of the smart hall system through the backend management end, which specifically includes a selectable combination of the following steps, for example:

a101, a system manager obtains an authority account and logs in a background management terminal.

a102, adding mechanism.

and a103, adding roles and setting role authority.

and a104, adding a teller corresponding to an association mechanism, an association role and authority limit.

a105, adding areas and windows, corresponding to the association mechanism.

and a106, adding a queuing scheme, wherein the queuing scheme comprises an online queuing scheme and an offline queuing scheme.

and a107, adding a custom service corresponding to the associated queuing scheme.

a108, adding display schemes of a number-taking application terminal device and an interactive terminal device; the interactive terminal equipment comprises one or more of a comprehensive large screen, a calling device, a window display and an evaluation terminal.

a109, adding number-taking application end equipment and interactive end equipment, and correspondingly associating a display scheme and an area window.

a110, testing the connecting equipment.

and a111, starting the equipment to work.

a112, viewing or managing the log.

a113, checking or managing a teller data report or an organization data report or a customer data report.

The method is used for a manager to realize the setting management and data analysis and query of the intelligent network hall system.

As shown in fig. 3, as a specific implementation manner of step B, the queuing and number-taking operation implemented by the customer through the number-taking application end specifically includes an optional combination of the following steps, for example:

b101, the customer makes an appointment on the line to select a service, lines up and fetches a number, and reminds the customer of the appointment approaching time information.

b102, the customer logs off the network point online to queue for number taking, whether the online reservation is carried out is judged, if yes, the ticket is printed after verification, and if not, the customer logs in on the site to take the number.

b103, judging whether a card exists or not, if so, swiping the card to take a number, and if not, obtaining the number without the card, and waiting for transacting business by the customer.

The card swiping area number comprises the steps of selecting the service type, judging whether the card swiping area number is a VIP customer, if so, assigning a VIP number and printing out a ticket, and otherwise, assigning a common number and printing out a ticket.

The non-card number taking comprises the steps of selecting a service type, assigning a common number and printing a ticket.

The method is used for the customer to realize queuing and number taking operation.

As shown in fig. 3, as a specific implementation manner of step C, the customer and the teller interact information or operation through the interaction terminal specifically includes a selectable combination of the following steps, for example:

c101, binding the window.

c102, teller login.

c103, the teller selects the type of business transacted in the window.

c104, the teller calls the customer queue number and performs broadcasting, window screen display and comprehensive screen display.

And c105, the customer receives the information and goes to a counter for business transaction.

c106, starting to transact business and timing, judging whether the problem of the customer is solved, if so, sending evaluation to the customer, and if not, transferring to a specific window and sending the evaluation to the customer; the service is ended and the timing is stopped.

c107, after the business transaction is completed or transferred to a specific window, judging whether the service is suspended or ended, if so, suspending or ending the service, otherwise, calling the next customer.

The method is used for realizing information or operation interaction between a customer and a worker.

The application method of the intelligent network hall system can effectively exert the management advantages and the big data advantages, comprehensively improve the service handling efficiency from three aspects of managers, customers and tellers, and integrate the functions of management, analysis, application and feedback.

Based on the same concept as the above embodiments of the method of the present invention, the following introduces the smart-website hall system provided by the embodiments of the present invention, and the smart-website hall system described below and the application method of the smart-website hall system described above can be referred to correspondingly.

As shown in fig. 4, the smart website hall system includes: the system comprises a background management end, a number fetching application end and an interaction end. The background management end comprises a management login part, a report analysis part, a plan management part, an equipment management part and a system management part. The number-taking application end comprises a queuing number-taking part and an online reservation part. The interactive terminal includes a window calling unit, an evaluation terminal unit, and a window display unit.

As a specific implementation manner, as shown in fig. 5, the management login portion includes an account number input module, a password input module, a login button module, a password memory module, a report analysis portion, a plan management portion, an equipment management portion, and a system management portion, and is used for entering the backend management end and checking a home page of the backend management end.

As shown in fig. 6, the top page of the backend management end includes several names of organizations that can be searched or selected, and the number of login tellers, device usage monitoring, the number of associated devices, network status monitoring, the number of device usage times, and service conditions of the organizations.

The service condition comprises one or more of site queuing number, online queuing number, total management number, abandoned number, total customer number and information of a plurality of site windows; the field window information comprises a teller job number, transaction service, calling times, transaction times, current state and obtained evaluation.

The report analysis part comprises a teller data module, an organization data module and a customer data module. The plan management part comprises a service management module and a queuing scheme module. The system management part comprises an organization management module, a teller management module, a role authority module, an area window module and a log management module.

As shown in FIG. 7, the teller data module includes a teller searchable or selectable item, a teller data list; the teller searchable or selectable items include time range, teller name, organization name; the information in the teller data list comprises teller work number, teller name, affiliated organization number, affiliated organization name, total acceptance amount, average acceptance duration, minimum acceptance duration, maximum calling times, average calling times and teller evaluation condition. Teller evaluation conditions include satisfaction amount, satisfaction rate, general satisfaction amount, general satisfaction rate, dissatisfaction amount, dissatisfaction rate, non-evaluation amount, non-evaluation rate. As shown in FIG. 8, the organization data module includes an organization searchable or selectable item, an organization data list; the organization searchable or selectable items include time range, organization number, organization name; the information in the organization data list comprises organization numbers, organization names, total acceptance, average waiting time, maximum waiting time, minimum waiting time, average acceptance time, maximum acceptance time, minimum acceptance time and a plurality of pieces of organization service information. The organization business information comprises business type, transaction number, average waiting time and average transaction time. As shown in fig. 9, the customer data module includes a customer searchable or selectable item, a customer data list; the customer searchable or selectable items include time range, customer type, customer rating; the information in the customer data list comprises the name, the queuing mode, the certificate type, the certificate number, the customer type, the organization number for transacting the business, the organization name, the transacted business, the waiting time, the transacting time and the customer evaluation.

The report analysis part can also inquire the business volume of the network point within a period of time and display the business volume according to the type of the business. And the number, the average waiting time and the average transaction time of different services are counted, and a plurality of conditions are flexibly inquired. The statistics can be carried out on the business volume and the handling efficiency of the teller, and the display data comprise: organization number, organization name, teller job number, teller name, total acceptance amount, average acceptance duration and minimum acceptance duration. And multiple conditions of organization name, employee job number, employee name, start time and end time are flexibly inquired. The business volume and the business handling efficiency of the organization can be counted, and the report display comprises an organization number, an organization name, a total handling volume, an average waiting time, a maximum waiting time, a minimum waiting time, an average handling time, a maximum handling time and a minimum handling time. The incoming customers can be classified and counted, and the report display comprises the organization number, the organization name, the customer type, the total acceptance amount, the average waiting time, the maximum waiting time, the minimum waiting time, the average acceptance time, the maximum acceptance time and the minimum acceptance time. The evaluation condition of the teller can be classified and counted, and the report display comprises an institution number, an institution name, a teller account number, a teller name, satisfaction, general satisfaction, dissatisfaction, non-evaluation, satisfaction rate, general satisfaction rate, dissatisfaction rate and non-evaluation rate. And providing a plurality of combined queries, wherein the data supports Excel export.

As shown in fig. 10, the service management module includes a service searchable or selectable item, several groups of service information lists; the service searchable or selectable items comprise service names, number prefixes and service levels; the information in the service information list comprises a service name, a number prefix, a service level, a starting number, a field queuing scheme, an online reservation scheme and an editing or deleting operation button.

As shown in FIG. 11, the queuing scheme module includes a scheme searchable or selectable item, sets of scheme information lists; project searchable or selectable items include project name, queuing mode, customer identity; the information in the scheme information list includes scheme name, queuing mode, customer identity, queuing time, and edit or delete operation buttons.

As shown in fig. 12, the device management section includes a device searchable or selectable item, several groups of number-taking application device information lists, and a device display scheme; the device searchable or selectable items include device name, device number, affiliation, device status, network status. The information in the device information list includes a device number, a device type, a belonging organization, a device area, a device state, a network state, the number of times of use today, a cumulative number of times of use, a device lead-in time, an editing or repair operation button, or a repaired state. As shown in fig. 13, the device display scheme includes a plurality of queuing machine setting schemes, a printer setting scheme, and a large screen display setting scheme; the queuing machine setting scheme comprises a queuing scheme name, screen resolution, a scheme template, whether a poster is enabled or not, an editing operation button and an application operation button.

As shown in fig. 14, the organization management module includes an organization management searchable or selectable item, a plurality of groups of organization management information lists; the organization management searchable or selectable item comprises an organization level, an organization name, and an organization number; the information in the organization management information list comprises organization numbers, organization names, organization levels, superior organizations, creation time, remarks, editing operation buttons, deleting operation buttons, adding organization operation buttons and importing organization operation buttons.

As shown in fig. 15, the teller management module includes a teller management searchable or selectable item, a number of sets of teller management information lists; the teller management searchable or selectable items comprise teller names, teller job numbers, affiliated institutions and role types; the information in the teller management information list includes a teller name, a teller work number, an affiliated organization, a role type, a role name, a creation time, an editing operation button, and a reset password operation button.

As shown in fig. 16, the character authority module includes a character searchable or selectable item, a number of sets of character information lists; the role searchable or selectable item includes a role name, a start creation time, an end creation time; the information in the role information list includes a role type, a role name, a role number, creation time, an editing operation button, a deleting operation button and an adding role operation button. Role management may query, add, edit, delete, authorize, etc. roles.

As shown in fig. 17, the region window module includes a region searchable or selectable item, several sets of region information lists; the regional searchable or selectable items comprise a regional name, a belonging organization, a starting creation time and a terminating creation time; the information in the area information list includes an area name, an affiliated entity, creation time, area description, an editing operation button, a deleting operation button, and an adding area operation button.

As shown in fig. 18, the log management module includes a log searchable or selectable item, a number of sets of log information lists; the log may search or select items including start time, end time, teller number, affiliated institution, log. The information in the log information list comprises a teller name, a teller work number, a role name, a belonging organization, a log, a date and an IP address.

The background management end can perform operations such as inquiry, addition, editing, deletion, import, export and the like through the mechanism, and can perform batch configuration on the mechanism through import and export. Role management may query, add, edit, delete, authorize, etc. roles. The operation such as inquiring, adding, editing and the like can be carried out on the URLs of all the functions. The function is realized by setting an access path, and all request addresses in the system are managed and used for controlling the access authority of the user. The management system comprises a role authorization function used for role management and used for controlling the access authority of the user. The system's menus can be configured, set according to the user's rights. The user operating the system can be managed. The user may be created, edited, maintained with a user password, etc. The user currently logged into the system can be seen. The information of the user logged into the system, the affiliated organization, the IP address, the login date and the like can be seen.

The use state of the equipment component module, the use data statistics and counting and the network state can be monitored in real time. And visually displaying the service handling and customer waiting conditions of the business hall on the same day according to the operation data sent by the network. And meanwhile, showing the ticket taking time, the called time, the service handling ending time, the teller handling information and the like of the client. And monitoring the evaluation of the teller by the client after the teller transacts the business on the day, and providing query according to the condition. The flexible configuration mode is used, the environmental information including temperature, brightness and the like of business outlets is automatically controlled and monitored, and the switch of related equipment is remotely controlled.

As a specific implementation mode, the queuing and number-taking part comprises a queuing and number-taking home page, a service number-taking module and a number-taking prompt module; the online reservation part comprises a customer information acquisition module, a number fetching prompt module and a reservation approaching information prompt module.

As shown in fig. 19, the queue number-taking home page includes an operation prompt module, and the operation prompt module includes a no-card number-taking mode, a card-swiping number-taking mode, and a scanning two-dimensional code mode after reservation.

As shown in fig. 20, the service number taking module includes a personal service, an official service, and a service wait number. The personal business comprises personal regular savings, comprehensive signing, current deposit, deposit book loss, remittance transfer and cash deposit and withdrawal. The public business comprises unit account opening, unit deposit business, credit business, institution business, fund clearing and intermediate business.

As shown in fig. 21, the number-taking prompt module includes information of the selected service, the queue number, the number of waiting persons of the service, and the date and time. The card reading and number taking mode and the online reservation part identify the VIP customer, if the VIP customer enters the VIP customer queuing channel, the VIP customer queuing number is assigned, and if the VIP customer does not enter the common queuing channel, the VIP customer queuing number is assigned.

The customer information acquisition module comprises an official website, a chat software public number, an official application program and a telephone bank. The obtained customer information comprises business network selection, transaction time selection and the like. The reservation approaching information reminding module is used for sending reminding information to the customer.

Specifically, for an offline on-site number calling customer, the type of service handling is manually selected, and the customer carries an identity card or a certificate (card or bankbook) to a network point for on-site number taking, and the system can determine a common ticket number or a VIP ticket number according to the level of the customer. It should be defined for the same client to take numbers repeatedly over a period of time. The customer can also queue and take the number by inputting the mobile phone number. The main screen displays the number calling function, the lower auxiliary screen can display the advertisement playing function, the advertisements can be unified in a whole line mode, and individual customization in different lines can be achieved. The customer waits in the waiting area for a ticket hold. According to the actual situation of the current network counter, the client can call the number at one time, related services can be handled among counter windows of different service types, and the appointment time, the name of the appointment network, the appointment number, the number of the calling machine, the current body temperature information of the client and the like are displayed without calling the number of the electronic ticket again.

For the reserved remote number calling WeChat reservation function, for example, after corresponding information (such as a mobile phone number, a certificate number and the like) is filled in a bank WeChat public number, a system positions nearby network points to realize the reserved number taking service. And the system can also locate nearby network points through the reservation function of the mobile banking network point to realize the transaction of the reserved number-taking service. And the user can also call the number by online reservation through a bank official website. Also, for example, telephone banking subscription calling can be used as a way. The method comprises the steps of taking one hour as a unit, segmenting the appointment starting time of a client to the business ending time of a business network, selecting a time period for appointment by the client according to needs, and handling number taking procedures when the client arrives at the appointed business network according to the appointed time (or directly holding an electronic ticket number to wait for handling the business without taking the number on site). The electronic ticket number displays the appointment time, the name of an appointment website, the appointment number, the number of a calling machine, the current body temperature of a client and the like.

In order to facilitate the client to do other things without passing the number when waiting for a long time, the short message reminding is pushed to the client when the client is close to handling the service. After the client takes the number, the client inputs the related information, and the system can push a short message prompt to the client after meeting the requirement, so that the number is prevented from being passed. The function of calling a hall manager can be added on the calling machine main interface, and a client can call the hall manager by using the function to assist in handling related services.

The teller calls the number by comprehensively considering the service selected by the customer and the grade of the customer, wherein the customer priority is higher than the service priority. Such as VIP customers having a higher priority than ordinary customers, public traffic has a higher priority than personal traffic. The system can be set with various queuing configurations, can use different queuing rules according to different conditions of business outlets, and can also use the same queuing rule in a whole row.

The specific service used on the number-taking application end can realize interconnection and intercommunication under the condition of system support, and the system comprises but is not limited to the following contents: the system comprises a core business system, a CRM system, a voice recognition system, a face recognition system, an identity card online check system, a mobile banking APP and internet bank system and a 96666 customer service system (remote bank).

As a specific implementation mode, the window calling part comprises a window binding module, a teller login module, a window business type module, a business calling module, a business handling module, a special call number module, a business transfer module and a pause service module. The evaluation terminal section includes a customer evaluation module. The window display part comprises a plurality of screen windows, and each screen window comprises a service state and a pause service state.

As shown in fig. 22, the window binding module includes selectable mesh point number, queuing machine number, window number information, and an ok button. As shown in fig. 23, the teller login module includes a job number input location, a password input location, and a login button. As shown in fig. 24, the window service type module includes optional personal service, and official service.

As shown in fig. 25, the service calling module includes a calling number, a calling number button, a passing number button, and a service transaction start button. As shown in fig. 26, the service transaction module includes a transaction time, a customer evaluation button, a transfer service button, and an end service button. The traffic transfer module includes several selectable window numbers and a confirm transfer button. As shown in fig. 27, the special call sign module may select a number of customer line numbers or manually enter a call sign number. As shown in fig. 28, the pause service module includes a pause service button, a service pause identifier, and a continue service button.

As shown in fig. 29 and 30, the customer evaluation module includes teller information, several service evaluation options, a determination button, and an evaluation end skip module. As shown in fig. 31 and 32, the content displayed in the service state includes a window number, a service type, and a customer queue number, and the content displayed in the suspended service state includes a suspended service.

The system client version can regularly check whether the latest version needs to be updated or the latest configuration needs to be updated, and can be automatically updated when the system client is started next time. The workload of manual upgrade and maintenance can be reduced. When the client is initially installed, the window needs to be bound, and after the binding is successful, the relevant functions of the caller can be used. The teller needs to check in and check out the client software every day.

And automatically acquiring the number calling mode of the waiting client in sequence according to the rule set by the system. The system limits the time interval of the call-in operation, and avoids the phenomenon that the number of the client is passed due to the adhesion of keys. In a special scene, a teller designates a number held by a client to call. (the ticket number may be an outstanding number, a transacted number, or a number that has passed) the teller may place a recall to a customer. The teller can transfer the client to other windows to handle business according to the actual situation of the client. After the teller transacts the business for the client, the teller can prompt the client to evaluate the satisfaction degree. If the window has special conditions, external services cannot be provided at present, window services can be paused, and a window display screen synchronously displays 'pause service' information prompt.

In addition, the system can also realize the network interconnection and intercommunication in a mode of combining wireless and wired. The camera, the microphone array and the loudspeaker system of any queuing machine can be opened at the monitoring end. And workers and maintenance personnel can talk with the monitoring end operators in real time and record. When the queuing machine is idle, the queuing machine can be used as a common poster machine to wake up poster machine client software. Poster machine client software should be able to dock with existing publishing platforms for long term authorization. The system also has a face recognition function, ensures that the current operator operates for the user through witness comparison based on face detection analysis and comparison technology in images or videos, can be applied to hall handling, online self-service verification, worker door-to-door verification and the like, and improves the verification efficiency.

Fig. 33 is a schematic structural diagram of a computer system suitable for implementing an electronic device according to an embodiment of the present invention, where the electronic device includes a processor, and optionally an internal bus, a network interface, and a memory. The memory may include a memory, such as a Random-access memory (RAM), and may further include a non-volatile memory, such as at least 1 disk memory. Of course, the electronic device may also include hardware required for other services.

The processor, the network interface, and the memory may be connected to each other via an internal bus, which may be an ISA (Industry standard architecture) bus, a PCI (Peripheral Component Interconnect) bus, an EISA (Extended Industry standard architecture) bus, or the like. The bus may be divided into an address bus, a data bus, a control bus, etc. For ease of illustration, only one double-headed arrow is shown in FIG. 33, but that does not indicate only one bus or one type of bus.

A memory for storing a computer program. In particular, the program may include program code comprising computer operating instructions. The memory may include both memory and non-volatile storage and provides instructions and data to the processor.

In a possible implementation manner, the processor reads the corresponding computer program from the nonvolatile memory into the memory and then runs the computer program, and the corresponding computer program can also be acquired from other equipment so as to form the purchase and delivery information interactive entry system on a logic level. And the processor executes the program stored in the memory so as to realize the application method of the intelligent network hall system provided by any embodiment of the invention through the executed program.

The smart-site hall system provided in the embodiments of fig. 4, 19, and 23 according to the present invention and performing the method of any one of the embodiments shown in fig. 1-2 can be applied to or implemented by a processor. The processor may be an integrated circuit chip having signal processing capabilities. In implementation, the steps of the above method may be performed by integrated logic circuits of hardware in a processor or by instructions in the form of software. The processor may be a general-purpose processor, including a Central Processing Unit (CPU), a Network Processor (NP), and the like; but also a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), a Field Programmable Gate Array (FPGA) or other programmable logic device, discrete gate or transistor logic device, discrete hardware components. The various methods, steps and logic blocks disclosed in the embodiments of the present invention may be implemented or performed. A general purpose processor may be a microprocessor or any conventional processor or the like.

The steps of the method disclosed in connection with the embodiments of the present invention may be directly implemented by a hardware decoding processor, or implemented by a combination of hardware and software modules in the decoding processor. The software module may be located in ram, flash memory, rom, prom, or eprom, registers, etc. storage media as is well known in the art. The storage medium is located in a memory, and a processor reads information in the memory and completes the steps of the method in combination with hardware of the processor.

An embodiment of the present invention also provides a computer-readable storage medium storing one or more programs, the one or more programs including instructions, which when executed by an electronic device including a plurality of application programs, enable the electronic device to perform an application method of the smart hall system provided in any embodiment of the present invention.

The systems, apparatuses, modules or units described in the above embodiments may be specifically implemented by a computer chip or an entity, or implemented by a product with certain functions. One typical implementation device is a computer. In particular, the computer may be, for example, a personal computer, a laptop computer, a cellular telephone, a camera phone, a smartphone, a personal digital assistant, a media player, a navigation device, an email device, a game console, a tablet computer, a wearable device, or a combination of any of these devices.

For convenience of description, the above devices are described as being divided into various units or modules by function, respectively. Of course, the functionality of the units or modules may be implemented in the same one or more software and/or hardware when implementing the invention.

As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, system, or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.

The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, systems, and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flowchart illustrations and/or block diagrams, and combinations of flows and/or blocks in the flowchart illustrations and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.

These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.

These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.

In a typical configuration, a computing device includes one or more processors (CPUs), input/output interfaces, network interfaces, and memory.

The memory may include forms of volatile memory in a computer readable medium, random Access Memory (RAM) and/or non-volatile memory, such as Read Only Memory (ROM) or flash memory (flash RAM). Memory is an example of a computer-readable medium.

Computer-readable media, including both permanent and non-permanent, removable and non-removable media, may implement the information storage by any method or technology. The information may be computer readable instructions, data structures, modules of a program, or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), static Random Access Memory (SRAM), dynamic Random Access Memory (DRAM), other types of Random Access Memory (RAM), read Only Memory (ROM), electrically Erasable Programmable Read Only Memory (EEPROM), flash memory or other memory technology, compact disc read only memory (CD-ROM), digital Versatile Discs (DVD) or other optical storage, magnetic cassettes, magnetic tape magnetic disk storage or other magnetic storage devices, or any other non-transmission medium that can be used to store information that can be accessed by a computing device. As defined herein, a computer readable medium does not include a transitory computer readable medium such as a modulated data signal and a carrier wave.

It should also be noted that the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising a … …" does not exclude the presence of another identical element in a process, method, article, or apparatus that comprises the element.

The invention may be described in the general context of computer-executable instructions, such as program modules, being executed by a computer. Generally, program modules include routines, programs, objects, components, data structures, etc. that perform particular tasks or implement particular abstract data types. The invention may also be practiced in distributed computing environments where tasks are performed by remote processing devices that are linked through a communications network. In a distributed computing environment, program modules may be located in both local and remote computer storage media including memory storage devices.

The embodiments of the present invention are described in a progressive manner, and the same and similar parts among the embodiments can be referred to each other, and each embodiment focuses on the differences from the other embodiments. In particular, for the system embodiment, since it is substantially similar to the method embodiment, the description is simple, and for the relevant points, reference may be made to the partial description of the method embodiment.

The above description is only an example of the present invention and is not intended to limit the present invention. Various modifications and alterations to this invention will become apparent to those skilled in the art. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present invention should be included in the scope of the claims of the present invention.

Claims

1. An intelligent network hall system is characterized by comprising a background management end, a number taking application end and an interaction end; the background management end comprises a management login part, a report analysis part, a plan management part, an equipment management part and a system management part; the number taking application end comprises a queuing number taking part and an online reservation part; the interactive terminal comprises a window calling part, an evaluation terminal part and a window display part.

2. The intelligent hall system according to claim 1, wherein the management login part comprises an account number input module, a password input module, a login button module, and a password memory module, and is used for entering the background management terminal and checking the home page of the background management terminal and one or more of a report analysis part, a plan management part, a device management part, and a system management part;

3. The intelligent multi-site hall system of claim 2, wherein the home page of the backend management end comprises a plurality of names of institutions which can be searched or selected, and one or more of the number of login tellers of the institution, device usage monitoring, the number of associated devices, network status monitoring, the number of device usage times and service conditions;

the service condition comprises one or more of field queuing number, on-line queuing number, total management number, abandoned number, total number of customers and information of a plurality of field windows; the field window information comprises one or more of teller job number, transaction service, calling times, transaction times, current state and obtained evaluation;

the organization management module comprises a searchable or selectable item of organization management and a plurality of groups of organization management information lists; the organization management searchable or selectable item comprises one or more of an organization level, an organization name, an organization number; the information in the mechanism management information list comprises one or more of a mechanism number, a mechanism name, a mechanism level, a superior mechanism, creation time, remarks, an editing operation button, a deleting operation button, a newly added mechanism operation button and an importing mechanism operation button;

the region window module comprises a region searchable or selectable item and a plurality of groups of region information lists; the area searchable or selectable item comprises one or more of an area name, a belonging organization, a starting creation time and a terminating creation time; the information in the area information list comprises one or more of area names, affiliated mechanisms, creation time, area description, editing operation buttons, deleting operation buttons and adding area operation buttons;

the queuing scheme module comprises a scheme searchable or selectable item and a plurality of groups of scheme information lists; the project searchable or selectable item comprises one or more of project name, queuing mode and customer identity; the information in the scheme information list comprises one or more of scheme name, queuing mode, customer identity, number placing time and editing or deleting operation buttons;

the log management module comprises a log searchable or selectable item and a plurality of groups of log information lists; the log searchable or selectable items comprise one or more of starting time, ending time, teller work number, affiliated organization and log; the information in the log information list comprises one or more of a teller name, a teller work number, a role name, a belonging organization, a log, a date and an IP address;

the teller data module comprises a teller searchable or selectable item and a teller data list; the teller searchable or selectable item comprises one or more of a time range, a teller name, an organization name; the information in the teller data list comprises one or more of teller work number, teller name, affiliated organization number, affiliated organization name, total acceptance amount, average acceptance time, minimum acceptance time, maximum calling times, average calling times and teller evaluation condition;

the teller evaluation condition comprises one or more of a satisfaction amount, a satisfaction rate, a general satisfaction amount, a general satisfaction rate, an unsatisfied amount, an unsatisfied rate, an unevaluated amount and an unevaluated rate;

the organization data module comprises an organization searchable or selectable item and an organization data list; the institution searchable or selectable items include one or more of a time range, an institution number, an institution name; the information in the mechanism data list comprises one or more of a mechanism number, a mechanism name, total acceptance amount, average waiting time, maximum waiting time, minimum waiting time, average acceptance time, maximum acceptance time, minimum acceptance time and a plurality of pieces of mechanism service information;

the organization business information comprises one or more of business type, transaction number, average waiting time and average transaction time;

the customer data module comprises a customer searchable or selectable item, a customer data list; the customer searchable or selectable items include one or more of a time range, a customer type, a customer rating; the information in the customer data list comprises one or more of customer name, queuing mode, certificate type, certificate number, customer type, mechanism number for handling service, mechanism name, handled service, waiting time, handling time and customer evaluation.

4. The intelligent network hall system of claim 1, wherein the number queuing and taking part comprises a number queuing and taking home page, a service number taking module and a number taking prompt module; the online reservation part comprises a customer information acquisition module, a number-taking prompt module and a reservation approaching information prompt module.

5. The intelligent network hall system according to claim 4, wherein the queue number-taking home page comprises an operation prompting module, and the operation prompting module comprises a card-free number-taking mode, a card-swiping number-taking mode and a scanning two-dimensional code mode after reservation;

the number-taking prompt module comprises information of selected services, queue numbers, service waiting number and date and time; the card swiping and number taking mode and the online reservation part are used for identifying the VIP customer, if the VIP customer enters a VIP customer queuing channel, the VIP customer queuing number is assigned, and if the VIP customer does not enter a common queuing channel, the VIP customer queuing number is assigned;

6. The intelligent hall system according to claim 1, wherein the window calling part comprises one or more of a window binding module, a teller login module, a window service type module, a service calling module, a service handling module, a special call sign module, a service transfer module, and a pause service module; the evaluation terminal part comprises a customer evaluation module; the window display part comprises a plurality of screen windows, and the screen windows comprise one or more of a service state and a pause service state;

7. An application method of an intelligent network hall system is characterized by comprising the following steps:

A. the manager realizes the setting management and/or data analysis query of the intelligent network hall system through the background management end;

B. the customer realizes queuing and number-taking operation through the number-taking application end;

C. and the customer and the teller realize information or operation interaction through the interaction terminal.

8. The method of claim 7, wherein the step A comprises one or more of the following steps:

a101, a system manager obtains an authority account and logs in a background management terminal;

a102, adding a mechanism;

a103, adding roles and setting role authority;

a104, adding a teller corresponding to an association mechanism, an association role and authority limit;

a105, adding an area and a window, corresponding to the association mechanism;

a106, adding a queuing scheme, wherein the queuing scheme comprises an online queuing scheme and an offline queuing scheme;

a107, adding a self-defined service corresponding to the associated queuing scheme;

a108, adding display schemes of a number-taking application terminal device and an interactive terminal device; the interactive terminal equipment comprises one or more of a comprehensive large screen, a caller, a window display and an evaluation terminal;

a109, adding number-taking application end equipment and interactive end equipment, and correspondingly associating a display scheme and an area window;

a110, testing connection equipment;

a111, starting the equipment to work;

a112, viewing or managing logs;

a113, checking or managing one or more of a teller data report, an organization data report and a customer data report;

the step B specifically comprises one or more of the following steps:

b101, a customer makes an appointment on line to select a service queue to fetch a number and reminds the customer of the appointment approaching time information;

b102, the customer logs off the website online to queue for number taking, whether the online reservation is carried out or not is judged, if yes, the ticket is printed after verification, and if not, the number is queued for number taking on site;

b103, judging whether a card exists or not, if so, swiping the card to take a number, and if not, obtaining the number without the card, and waiting for a customer to transact business;

the card swiping area code comprises a selected service type, whether the card swiping area code is a VIP customer is judged, if so, a VIP number is given and a ticket is printed, and if not, a common number is given and a ticket is printed;

the card-free number taking comprises selecting a service type, assigning a common number and printing a ticket;

the step C specifically comprises one or more of the following steps:

c101, binding the window;

c102, teller login;

c103, selecting the service types handled by the windows by the teller;

c104, the teller calls the customer queue number for service calling and performs broadcasting, window screen display and comprehensive screen display;

c105, the customer receives the information and goes to a counter for business transaction;

c106, starting to transact business and timing, and judging whether the problem of the customer is solved or not, if so, sending evaluation to the customer for evaluation, and if not, transferring to a specific window and sending the evaluation to the customer for evaluation; ending the service and stopping timing;

9. An electronic device comprising a processor, a memory and a bus, wherein the memory is used for storing a computer program, the processor is connected with the memory through the bus, when the electronic device runs, the processor executes the computer program of the memory, so that the processor executes the application method of the intelligent network hall system according to any one of claims 7 to 8.

10. A computer-readable storage medium on which a computer program is stored, the program, when executed by a processor, implementing a method for applying a smart hall system according to any one of claims 7 to 8.