CN115914467A

CN115914467A - Seat cooperation control method, control device, and computer-readable storage medium

Info

Publication number: CN115914467A
Application number: CN202211213711.8A
Authority: CN
Inventors: 王斌斌; 谭宜平; 黄月珍; 肖贻恩; 谢全涛
Original assignee: Shenzhen Tendzone Intelligent Technology Co ltd
Current assignee: Shenzhen Tendzone Intelligent Technology Co ltd
Priority date: 2022-09-30
Filing date: 2022-09-30
Publication date: 2023-04-04

Abstract

The application discloses a seat cooperation control method, a control device and a computer readable storage medium, wherein the method comprises the following steps: receiving a cooperation instruction sent by a request seat, wherein the request seat is a cooperative requester; receiving collaboration demand content of the request seat according to the built through link of the seat, wherein the collaboration demand content comprises voice and/or video, and the through link of the seat realizes the link through seat access interfaces of all seat ends; and returning the collaboration information matched with the collaboration requirement content according to the built through link between seats. The problem that communication efficiency among seat service personnel is low in an existing seat system is solved, and communication is usually carried out by using an internal telephone or communication is carried out by walking to the position of the other side. The effect of improving the cooperation efficiency of the seat is achieved.

Description

Seat cooperation control method, control device, and computer-readable storage medium

Technical Field

The present application relates to the field of command scheduling technologies, and in particular, to a method, a control device, and a computer-readable storage medium for agent cooperation control.

Background

At present, a distributed seat system realizes the functions of man-machine separation, one person with multiple machines, one key with multiple screens, mouse screen sliding, collaborative pushing, visualization, scene and the like of service sources. The application scene is enabled to be cleaner and quieter. One display is supported to simultaneously display multiple paths of sources, and sharing and cooperation of service sources are realized between seats. The safety of the seat application system is greatly improved, and meanwhile, the control cooperation of the service sources among the seats is facilitated.

However, with the development of information technology, the complexity of a front-end service system is higher and higher, a single service system can be completed only by the cooperation of a plurality of seat service personnel, the current seat can well realize cooperative control, but communication is inconvenient during cooperative control, communication needs to be carried out through an internal line telephone beside the seat, the communication efficiency is low, and meanwhile, the complexity and fault points of system networking are increased while the cost is increased by using the internal line telephone.

Disclosure of Invention

In the present seat cooperation process, in the seat cooperation process, if voice communication between two parties is required, communication is usually performed by using an internal landline telephone, and communication can be performed only with one cooperation object at a time. If a collaboration task needs a plurality of seat ends to collaborate, the collaboration task can only communicate with one seat end and then communicate with another seat end after the communication with the seat end is finished, and each collaboration seat cannot communicate with a request seat at the same time, so that the collaboration efficiency is low. The method and the device achieve the effect of improving the communication efficiency of seat cooperation, and further improve the cooperation efficiency of the seat.

The embodiment of the application provides a seat cooperation control method, which comprises the following steps:

receiving a cooperation instruction sent by a request seat, wherein the request seat is a cooperative requester;

receiving the collaboration requirement content of the request seat according to the built internal link of the seat, wherein the collaboration requirement content comprises voice and/or video, and the internal link of the seat realizes the link through seat access interfaces of all seat ends;

and returning the collaboration information matched with the collaboration requirement content according to the built through link between seats.

Optionally, before the step of receiving the content of the collaboration requirement of the request seat according to the established communication link between seats, the method includes:

analyzing the cooperation instruction, and determining equipment information corresponding to a cooperation position, wherein the cooperation position is a receiver of the cooperation;

and determining the intercom link to be triggered according to the equipment information.

Optionally, the step of receiving the content of the collaboration requirement of the requested seat according to the established intercom link between seats includes:

determining to trigger a voice code stream and/or a video code stream according to the content of the cooperation requirement, wherein the voice code stream and the video code stream are independent code streams;

when the collaboration demand content has a voice communication demand, triggering the audio input/output equipment to start the voice code stream;

and when the cooperation demand content has a video communication demand, triggering the video acquisition equipment to start the video code stream.

Optionally, the step of returning the collaboration information matching with the collaboration requirement content according to the established intercom link between seats includes:

in the communication process of each seat end, acquiring a screen sharing instruction sent by the request seat;

and synchronizing the screen information of the request seat to the screen of the collaboration seat according to the screen sharing instruction.

Optionally, after the step of synchronizing the screen information of the request agent to the screen of the assisting agent, the method includes:

acquiring an authority control instruction sent by the request seat;

and controlling the screen interface of the request seat by the cooperation seat according to the authority control instruction.

Optionally, after the step of returning the collaboration information matched with the content of the collaboration requirement according to the built through link between seats, the method further includes:

acquiring a connection stopping instruction sent by the request seat;

analyzing the connection stopping instruction to determine target equipment information;

and according to the target equipment information, determining target equipment and interrupting the connection with the target equipment.

acquiring a seat access instruction sent by the request seat;

determining an internal link of the seat to be accessed according to the seat access instruction;

and according to the internal communication link of the seat to be accessed, realizing the link through a seat access interface of the seat to be accessed.

Optionally, the step of receiving the content of the collaboration requirement of the request seat according to the established communication link between seats includes:

judging the state of the collaboration seat corresponding to the internal link;

if the cooperation seat is in a busy state, sending busy information to the request seat;

otherwise, receiving the collaboration requirement content of the request seat.

In addition, in order to achieve the above object, an embodiment of the present invention further provides a control device, which includes a memory, a processor, and a seat cooperation control program stored in the memory and executable on the processor, and when the processor executes the seat cooperation control program, the method is implemented.

In addition, to achieve the above object, an embodiment of the present invention further provides a computer-readable storage medium, where an agent cooperation control program is stored, and when the agent cooperation control program is executed by a processor, the method is implemented.

One or more technical solutions provided in the embodiments of the present application have at least the following technical effects or advantages:

the seat interaction system receives a cooperation instruction sent by a request seat, wherein the request seat is a cooperation requester; receiving the collaboration requirement content of the request seat according to the built internal link of the seat, wherein the collaboration requirement content comprises voice and/or video, and the internal link of the seat realizes the link through seat access interfaces of all seat ends; and returning the collaboration information matched with the collaboration requirement content according to the built through link between seats. When the service personnel are in seat cooperation, voice or video communication can be directly carried out through the seat interaction system, interaction is carried out according to the seat cooperation interface in real time, communication efficiency is improved, and seat cooperation efficiency is further improved.

Drawings

Fig. 1 is a schematic flowchart of a first embodiment of a seat cooperation control method according to the present application;

FIG. 2 is an exemplary diagram of a seat interaction system according to the present application;

fig. 3 is a schematic flowchart of a second embodiment of a seat cooperation control method according to the present application;

fig. 4 is a flowchart illustrating a third embodiment of a seat cooperation control method according to the present application;

fig. 5 is another schematic flow chart of a third embodiment of a seat cooperation control method according to the present application;

fig. 6 is a schematic terminal structure diagram of a hardware operating environment according to an embodiment of the present application.

Detailed Description

In the existing seat interaction system, in the seat cooperation process, if voice communication between two parties is required, communication is usually performed by using an internal telephone and only with one cooperation object at a time, and if a cooperation task requires a plurality of seat terminals to cooperate, communication is performed with only one seat terminal and then with the other seat terminal after communication with the other seat terminal is finished, so that the communication efficiency is low. The seat interaction system receives collaboration demand content of a request seat according to a pre-established through link of the seat room after receiving a collaboration instruction sent by the request seat, wherein the collaboration demand content comprises voice and/or video, and the through link of the seat room is linked through a seat access interface of each seat end. And returning the collaboration information matched with the collaboration requirement content according to the built through link between seats. The real-time communication among a plurality of seats can be realized through the seat interaction system. The effect of improving the communication efficiency is achieved, and meanwhile, the efficiency of cooperation between seats is also improved.

In order to better understand the above technical solutions, exemplary embodiments of the present application will be described in more detail below with reference to the accompanying drawings. While exemplary embodiments of the present application are shown in the drawings, it should be understood that the present application may be embodied in various forms and should not be limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the disclosure to those skilled in the art.

In order to better understand the technical solution, the technical solution will be described in detail with reference to the drawings and the specific embodiments.

Example one

Referring to fig. 1, a seat cooperation control method proposed in this embodiment includes the following steps:

step S10: receiving a cooperation instruction sent by a request seat, wherein the request seat is a cooperative requester;

in this embodiment, the seat interaction system is configured with at least two seats, each seat is configured with a plurality of screens, and the screens can be used for managing different front-end services. As shown in fig. 2, the front-end service is configured with a service computer, a workstation, and an android playing box, and the service computer, the workstation, and the android playing box are configured with input encoding ends, respectively. The input encoding end is used for encoding data acquired from a business computer, a workstation and an android play box into machine language. The front-end service also comprises related services of the media gateway, and the media gateway collects data of the monitoring platform and the video conference module. And the data of the front-end service is transmitted to the central touch control all-in-one machine or the seat end through the switch. And each seat of the central touch control all-in-one machine and the seat end is provided with a decoding end for decoding the data collected by the front end. In this embodiment, the seat end is configured with three seats, each seat is configured with an audio and video acquisition device, and the audio and video acquisition devices are disposed at the end of each seat interface machine. The audio acquisition device comprises audio input and output devices, and can be a headset, a separate microphone or a sound box and other devices capable of acquiring audio and transmitting audio. The video acquisition device can be a device capable of acquiring videos, such as a USB camera.

As an optional implementation mode, each seat at the seat end takes over a service system required to be managed by the seat end, and the services displayed on the screen can be switched through an OSD menu interface of the seat. As shown in fig. 2, three displays are configured for each seat, and three display devices can display different service sources and can be switched arbitrarily.

Illustratively, when the seat 1 is in operation of a front-end service source and meets some service problems and needs the assistance of service personnel of the seat 2 and the seat 3, the service personnel of the seat 1 initiates a cooperation instruction to the seat 2 and the seat 3 through an OSD menu interface communicated in the seat.

As yet another alternative, the present embodiment is applied to a seat interaction system. The seat interaction system is generally applied to scenes such as command centers, consultation cooperation, petrochemical production and the like in the fields of public inspection departments and the like, high confidentiality is needed, an intranet is generally used for communication, external software cannot be installed on a control system to prevent secret leakage, and therefore the seat interaction system cannot be provided with audio and video interaction software on the market and cannot be used for video shooting or voice communication through a private mobile phone. Therefore, when the seat service personnel need to cooperate, the screen sharing can be carried out only through the seat interaction system, and the communication can be carried out through the intercom, or the cooperation personnel need to walk to the position of the seat requesting, and the communication efficiency is low.

Illustratively, the requesting agent and the collaboration agent are not necessarily located at the same office location. When the branch staff have some problems, which cannot be solved by themselves, and the head office staff need to request for cooperation, a cooperation instruction is initiated to the cooperation seat through the communication seat interaction system. However, the traditional seat interaction system does not have a voice or video interaction function, and a service person who needs to request a seat performs voice communication with a service person who cooperates the seat through an internal communication seat. The seat interaction system of the embodiment is configured with the voice acquisition device and the video acquisition device, and after the request seat initiates a cooperation instruction to the cooperation seat, service personnel of the request seat and the cooperation seat can directly perform real-time communication through the seat interaction system, so that the communication efficiency is improved.

Step S20: receiving collaboration demand content of the request seat according to the built through link of the seat, wherein the collaboration demand content comprises voice and/or video, and the through link of the seat realizes the link through seat access interfaces of all seat ends;

in this embodiment, the code streams acquired by the audio and video of each seat end are independent code streams, and when one seat initiates an intercom requirement, the intercom audio and/or intercom video between the seats pass through the seat cooperation management platform in the center, and corresponding code streams are pulled through according to the cooperation instruction. When the connection is realized through the seat access interfaces of the seat ends, the state of the cooperative seat corresponding to the internal communication link needs to be judged first, if the cooperative seat is in a busy state, busy information is sent to the request seat, the request seat selects whether to wait or improve the priority level of the cooperative instruction, and the cooperative instruction is sent to the cooperative seat again. And if the cooperation seat is not in a busy state, directly receiving the cooperation requirement content to realize linkage.

As an optional implementation, the internal link between the seats may be configured in advance, and when the cooperation is needed, the requesting seat may directly trigger the corresponding internal link through the seat OSD interface. The interior link may be configured in advance according to the business association degree of each seat, and if the association degree of the business of the seat 1 and the seat 2 is high, the interior link of the seat 1 and the seat 2 may be configured when the seat interaction system is built, so as to improve the connection efficiency between seats when interior cooperation is performed. And for the seats with low business association degree or zero association degree, the building of an internal link in advance is not needed, so that the space occupation of the seat interaction system is saved.

For example, in the petrochemical industry, the production site and the command site are usually separated. The commanding field commands the production equipment to perform operations such as feeding, opening a valve, closing the valve, regulating and controlling the temperature and the like through the operation system, and observes the production condition of each reactor in the production process. Because a product needs to be subjected to a series of chemical reactions from raw materials to processing and forming, more equipment is needed, and a plurality of professional technicians are needed to monitor the product, so that the production safety and the production efficiency are ensured. The two adjacent production processes are closely associated, so that the probability that business personnel for managing the two adjacent production processes need business cooperation is higher, and the internal link between seats corresponding to the adjacent businesses can be set up in advance, so that the seats can be directly communicated when needing seat cooperation, and the problem processing efficiency is improved.

As another optional implementation, the collaboration requirement internal communication of the request seat includes voice collaboration and video collaboration, the service personnel can edit a collaboration instruction according to actual needs, and the seat interaction system determines to trigger the voice code stream and/or the video code stream according to the collaboration requirement content corresponding to the collaboration instruction. And when the collaboration demand content has a signal corresponding to the voice communication demand, triggering the audio input/output equipment, and enabling the internal communication link corresponding to the voice code stream. And when the cooperation demand content has a signal corresponding to the video communication demand, triggering the video acquisition equipment and starting the internal link corresponding to the video code stream.

Illustratively, when the agent is requested to initiate a collaboration request, the collaboration instruction includes content required for collaboration, such as the flag bit information of the audio input/output device, the flag bit information of the video acquisition device, the screen sharing flag bit information, the screen authority control flag bit information, and the like, and the agent interaction system can selectively open the corresponding internal link according to the flag bit information. When the collaboration demand content initiated by the request seat has a signal corresponding to the voice communication demand, the flag bit corresponding to the audio input/output equipment is 1, and when the flag bit is 1, the audio input/output equipment is triggered, and the internal link corresponding to the voice code stream is started.

As another optional implementation, when the operator selects voice collaboration, after the operator connects the communication link, a display interface of the operator displays an application interface requesting the operator to initiate collaboration, and the operator can directly perform voice communication with the operator through the operator interaction system. And the communication with the cooperation seat is not needed through an internal communication seat telephone, so that the efficiency of cooperative communication is improved.

For example, if there are two or more collaboration seats in a collaboration task, after the communication link is connected, each collaboration seat can directly perform voice communication through the seat interaction system, whereas when the communication telephone is used, only two seats are allowed to perform conversation in one communication, and after the seat 1 and the seat 2 are communicated, the seat 1 and the seat 3 can only perform communication, so that the efficiency is very low, and the seat 2 and the seat 3 cannot perform real-time communication. In the embodiment, simultaneous online communication among a plurality of devices can be realized through the internal link, and direct conversation can be performed among business personnel of each collaboration seat.

As still another alternative, which communication link is triggered needs to be determined according to the cooperation instruction. Firstly, a cooperation instruction is analyzed, equipment information corresponding to a cooperation seat is determined, and an internal link to be triggered is determined according to the equipment information.

Illustratively, in a cooperation task, an agent is requested to send a cooperation instruction, the agent interaction system analyzes the cooperation instruction, and the agent is requested to request the agent with a certain specific service function for cooperation. And the seat interaction system sends a cooperation instruction to the seats with the specific service function according to the service list managed by each seat. The agent receiving the cooperation instruction can decide to receive the cooperation instruction or refuse according to the specific request content. The seat cooperation system searches possible cooperation seats according to specific business functions, so that the possible cooperation seats can be searched more comprehensively, and the effect of improving the problem solving efficiency is achieved indirectly.

Optionally, the requesting seat may also select to initiate a collaboration instruction with the specific seat according to a service function of each seat displayed on an OSD interface of the seat, and the specific seat realizes an internal communication link with the requesting seat after receiving the collaboration instruction. The response efficiency of the request can be coordinated.

Step S30: and returning the collaboration information matched with the collaboration requirement content according to the built through link between seats.

In this embodiment, after the request agent and the collaboration agent implement the link, the business interface that the request agent needs to collaborate is shared to one display interface of the collaboration agent by default. And the collaboration seat responds according to the content of the collaboration demand, generates collaboration information and sends a request seat.

As an alternative embodiment, the request agent initiates a collaboration instruction to the collaboration agent and selects voice collaboration. After the link is realized, the collaboration seat can send the corresponding service source information to the request seat through the seat collaboration system according to the communication-in-communication; and related service data can be acquired according to the communication content and sent to the request seat.

Illustratively, after the request seat and the collaboration seat are linked, voice communication can be directly performed through the seat collaboration system, and in the process of voice communication, a user can be switched to a video communication mode according to actual needs, so that the telepresence of communication is increased. After the video communication is started, the seats can communicate with each other like a video conference.

In the embodiment, the seat interaction system is configured with an audio input/output device and a video capture device, and the seat interaction system is configured with at least two seats. The seat interaction system receives collaboration demand content of a request seat according to built internal communication links of the seat after receiving a collaboration instruction sent by the request seat, wherein the collaboration demand content comprises voice and/or video, and the internal communication links of the seat realize the links through seat access interfaces of seat ends. And the seat interaction system returns the collaboration information matched with the collaboration demand content according to the built internal link between seats. Therefore, the cooperation between the seats is realized through voice and/or video cooperation, the cooperative communication efficiency is improved, the completion speed of the cooperative task can be completed faster, and the effect of improving the cooperative efficiency between the seats is achieved.

Example two

Referring to fig. 3, another embodiment of the present application is presented. The step of returning the collaboration information matched with the collaboration requirement content according to the built internal communication link between seats comprises the following steps:

step S31: in the communication process of each seat end, acquiring a screen sharing instruction sent by the request seat;

step S32: and synchronizing the screen information of the request seat to the screen of the collaboration seat according to the screen sharing instruction.

In this embodiment, after the intercom link is implemented, the collaboration agent may provide the opinion through the audio stream after requesting the agent to explain the task requiring collaboration through the audio stream intercom. If the collaboration seat is required to watch the business system which is operated by the request seat, the request seat can send a screen sharing instruction, and the seat interaction system synchronizes the screen information of the request seat to the screen of the collaboration seat according to the screen sharing instruction.

Step S33: acquiring an authority control instruction sent by the request seat;

step S34: and controlling the screen interface of the request seat by the cooperation seat according to the authority control instruction.

In this embodiment, after requesting the agent to share the screen, if the agent needs to cooperate to assist the agent in controlling the corresponding service source, the agent may issue an authority control instruction, and the agent interaction system may control the screen interface of the agent on its own agent side according to the authority control instruction.

As an optional implementation mode, when the request seat shares the screen, the authority control instruction can be directly shared, and the cooperative seat is not required to respond to the authority control instruction. After the request seat sends the authority control instruction, the cooperative seat can realize the control of the request seat service source.

Illustratively, when the request seat is linked with a plurality of collaboration seats simultaneously based on one collaboration task, the request seat can select the control authority of the service source to be opened for one or more collaboration seats according to the actual situation. When the cooperative agent with the control authority operates the related service source, other cooperative agents can also watch the operation data in real time, and the operation data is synchronously transmitted to the request agent.

Optionally, when requesting the seat sharing control right, the key data of the current service system may be backed up, so that after the data is damaged, the restoration may be performed directly according to the backed-up data. Because the collaboration seat does not know the service of the request seat, the misoperation phenomenon may exist, and the system data damage can be prevented by backing up the key data of the service system.

Optionally, when requesting the seat to share the control right, the adding, deleting and modifying right of the key data of the service system can be selected not to be shared. And the misoperation of the service personnel at the cooperative seat end is prevented, and the service system is prevented from being damaged.

In this embodiment, after the request seat and the collaboration seat are linked, the request seat may contribute to a screen according to an actual situation, so that the collaboration system can directly see the business system being operated by the request seat. And if the cooperative seat is required to control the corresponding service source, the request seat can also share the control authority. In the process of voice/video communication, the collaboration seat can also watch the service system of the request seat in real time or control the service system of the request seat, so that the presence is increased. The collaboration seat can know the collaboration task more intuitively, and therefore collaboration efficiency is improved.

EXAMPLE III

Based on the above embodiments, another embodiment of the present application is proposed.

Referring to fig. 4, after the step of returning the collaboration information matching with the collaboration requirement content according to the built in-link of the seating room, the method includes:

step S40: acquiring a connection stopping instruction sent by the request seat;

step S50: analyzing the connection stopping instruction to determine target equipment information;

step S60: and according to the target equipment information, determining target equipment and interrupting the connection with the target equipment.

In this embodiment, in the process of linking the request agent and the collaboration agents and discussing the collaboration content, the request agent may selectively interrupt the connection with one of the collaboration agents according to actual situations.

As an optional implementation manner, in order to ensure communication quality, in a collaboration task, the number of seats is most limited, and when the number of the interface machine ends of the request seat and the collaboration seat exceeds a preset maximum value, the seat interaction system server will generate a certain jam, which causes poor communication, so that the request seat may interrupt connection with one or more collaboration seats according to actual needs.

Illustratively, since a typical collaboration task requires 2-3 collaboration agents at most, in order to save costs, there is a threshold for the relative configuration of the servers of the agent interaction system, and when a one-time internal link exceeds the threshold, the interaction system will be stuck. For example, in a collaboration task, a request agent simultaneously establishes a connection with 8 collaboration agents, and exceeds the server configuration of the agent interaction system with the threshold value of 5. At this time, the agent is requested to eliminate the connection with 3 cooperative agents, so as to ensure smooth communication. It should be noted that the numbers herein are only used for examples, and are not used to limit the number of collaboration seats in the embodiments of the present application. In practical applications, a user can upgrade the system server according to actual production needs to accommodate more collaboration seats at the same time.

Alternatively, the request agent may query the association degree between the service source managed by the currently connected agent and the service source requested to be managed by the request agent through a button for querying the association degree of the connected agent on an OSD interface of the agent, and disconnect the connection with the collaboration system with the lower association degree.

Optionally, the collaboration seat may also select itself to quit the connection according to its own service condition.

Referring to fig. 5, after the step of returning the collaboration information matching with the collaboration requirement content according to the built in-link of the seating room, the method includes:

step S70: acquiring a seat access instruction sent by the request seat;

step S80: determining an internal link of the seat to be accessed according to the seat access instruction;

step S90: and according to the internal communication link of the seat to be accessed, realizing the link through a seat access interface of the seat to be accessed.

In this embodiment, the seat to be accessed refers to a seat to be linked with the requesting seat. In the process of linking the request seat and the collaboration seat and discussing the collaboration content, the request seat can be accessed into a new collaboration seat according to actual needs, and after the link is realized, the newly accessed collaboration seat can directly participate in the collaboration.

As an optional implementation, the seat to be accessed may be a cooperative seat that cannot be added in time due to busy when the seat is requested to initiate a cooperative instruction for the first time. Or the agent end capable of solving the cooperation task is mentioned in the discussion process of the business personnel at the request agent end and the business personnel at the cooperation agent end.

In this embodiment, the requesting agent may selectively interrupt the link with a certain collaboration agent according to actual needs, or may access a new collaboration agent. When the link needs to be interrupted or a new link needs to be added, the existing link does not need to be terminated, and then the cooperation instruction is initiated again, so that the cooperation efficiency can be improved to a certain extent.

Example four

In the embodiment of the application, a seat cooperation control device is provided.

Referring to fig. 6, fig. 6 is a schematic terminal structure diagram of a hardware operating environment according to an embodiment of the present application.

As shown in fig. 6, the control terminal may include: a processor 1001, such as a CPU, a network interface 1003, a memory 1004, a communication bus 1002. Wherein a communication bus 1002 is used to enable connective communication between these components. The network interface 1003 may optionally include a standard wired interface, a wireless interface (e.g., WI-FI interface). The memory 1004 may be a high-speed RAM memory or a non-volatile memory (e.g., a disk memory). The memory 1004 may alternatively be a storage device separate from the processor 1001.

Those skilled in the art will appreciate that the terminal structure shown in fig. 6 is not intended to be limiting and may include more or fewer components than those shown, or some components may be combined, or a different arrangement of components.

As shown in fig. 6, the memory 1004, which is a kind of computer storage medium, may include therein an operating system, a network communication module, and a seat cooperation control program.

In the hardware configuration of the agent cooperation control apparatus shown in fig. 6, the processor 1001 may call an agent cooperation control program stored in the memory 1004 and perform the following operations:

receiving collaboration demand content of the request seat according to the built through link of the seat, wherein the collaboration demand content comprises voice and/or video, and the through link of the seat realizes the link through seat access interfaces of all seat ends;

Alternatively, the processor 1001 may call a seat cooperation control program stored in the memory 1004, and further perform the following operations:

analyzing the cooperation instruction, and determining equipment information corresponding to a cooperation seat, wherein the cooperation seat is a receiver of the cooperation;

and determining the call-in link to be triggered according to the equipment information.

Alternatively, the processor 1001 may call the agent cooperation control program stored in the memory 1004, and further perform the following operations:

acquiring an authority control instruction sent by the request seat;

acquiring a connection stopping instruction sent by the request seat;

acquiring a seat access instruction sent by the request seat;

judging the state of the collaboration seat corresponding to the internal link;

otherwise, receiving the collaboration requirement content of the request seat.

In addition, in order to achieve the above object, an embodiment of the present invention further provides a control device, which includes a memory, a processor, and a seat cooperation control program that is stored in the memory and is executable on the processor, and when the processor executes the seat cooperation control program, the control device implements the seat cooperation control method described above.

In order to achieve the above object, an embodiment of the present invention further provides a computer-readable storage medium, in which a seat cooperation control program is stored, and when the seat cooperation control program is executed by a processor, the seat cooperation control method is implemented.

As will be appreciated by one skilled in the art, embodiments of the present application may be provided as a method, system, or computer program product. Accordingly, the present application may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present application may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.

The present application is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the application. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.

These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.

These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.

It should be noted that in the claims, any reference signs placed between parentheses shall not be construed as limiting the claim. The word "comprising" does not exclude the presence of elements or steps not listed in a claim. The word "a" or "an" preceding an element does not exclude the presence of a plurality of such elements. The application can be implemented by means of hardware comprising several distinct elements, and by means of a suitably programmed computer. In the unit claims enumerating several means, several of these means may be embodied by one and the same item of hardware. The usage of the words first, second and third, etcetera do not indicate any ordering. These words may be interpreted as names.

While the preferred embodiments of the present application have been described, additional variations and modifications in those embodiments may occur to those skilled in the art once they learn of the basic inventive concepts. Therefore, it is intended that the appended claims be interpreted as including preferred embodiments and all alterations and modifications as fall within the scope of the application.

It will be apparent to those skilled in the art that various changes and modifications may be made in the present invention without departing from the spirit and scope of the invention. Thus, if such modifications and variations of the present application fall within the scope of the claims of the present application and their equivalents, the present application is intended to include such modifications and variations as well.

Claims

1. An agent cooperation control method is applied to an agent interaction system, wherein the agent interaction system is provided with at least two agents, and an audio input/output device and a video acquisition device are arranged on the agents, and the method comprises the following steps:

and returning the collaboration information matched with the collaboration requirement content according to the built internal link between seats.

2. An agent cooperation control method according to claim 1, wherein said step of receiving said requested cooperation requirement content of the agent according to the established intercom link between the agents comprises:

3. An agent cooperation control method according to claim 1, wherein the step of receiving the content of the cooperation requirement of the request agent according to the built in-link between agents comprises:

determining a triggered voice code stream and/or a triggered video code stream according to the content of the cooperation requirement, wherein the voice code stream and the video code stream are independent code streams;

4. An agent collaboration control method as claimed in claim 1, wherein the step of returning collaboration information matching the content of the collaboration requirement in accordance with the built in-link between agents comprises:

5. An agent cooperation control method according to claim 4, wherein the step of synchronizing the screen information of the request agent onto the screen of the assisting agent is followed by:

acquiring an authority control instruction sent by the request seat;

6. An agent collaboration control method as claimed in claim 1, wherein after the step of returning collaboration information matching the content of the collaboration requirement according to the built in-link between agents, the method further comprises:

acquiring a connection stopping instruction sent by the request seat;

7. An agent collaboration control method as claimed in claim 1, wherein after the step of returning collaboration information matching the content of the collaboration requirement according to the built in-link between agents, the method further comprises:

acquiring a seat access instruction sent by the request seat;

and according to the internal communication link of the seat to be accessed, the link is realized through a seat access interface of the seat to be accessed.

8. An agent cooperation control method according to claim 1, wherein the step of receiving the content of the cooperation requirement of the request agent according to the built in-link between agents comprises:

judging the state of the cooperative seats corresponding to the internal link;

otherwise, receiving the collaboration requirement content of the request seat.

9. A control device comprising a memory, a processor, and a seat cooperation control program stored on the memory and executable on the processor, wherein the processor implements the method of any one of claims 1-8 when executing the seat cooperation control program.

10. A computer-readable storage medium, wherein the computer-readable storage medium stores thereon an agent cooperation control program, and when the agent cooperation control program is executed by a processor, the computer-readable storage medium implements the method according to any one of claims 1 to 8.