CN115801536A - Alarm information processing method, device, server and storage medium - Google Patents

Abstract

The application provides a method and a device for processing alarm information, a server and a storage medium, and relates to the technical field of communication. The processing method of the alarm information receives the alarm information from the monitoring equipment, wherein the alarm information carries the operation parameters of the monitored communication unit when the operation is abnormal; the server determines whether the monitored communication unit has a fault according to the operation parameters and a preset fault determination rule knowledge base; and when the monitored communication unit is determined not to have the fault, the server prohibits the fault maintenance work order from being distributed to the maintenance terminal. Therefore, a maintenance engineer is not required to process the maintenance work order, and the labor cost and the time cost are saved.

Description

Alarm information processing method, device, server and storage medium

Technical Field

The present application relates to the field of communications technologies, and in particular, to a method, an apparatus, a server, and a storage medium for processing alarm information.

Background

Typically, when a certain area needs to cover a communication network, an operator is required to lay a machine room in the area. A plurality of communication units, such as wireless base stations, core network devices, routers, switches, and the like, are provided in the machine room. In addition, monitoring equipment can be arranged to monitor the operation conditions of the plurality of communication units. And once the abnormality of any communication unit is monitored, the server sends a work order to the maintenance terminal associated with the abnormal communication unit. Thus, the maintenance personnel need to process the communication unit according to the work order to ensure the normal operation of the communication unit.

However, some communication units are monitored for an abnormal reason because the client turns off the communication unit for power saving or the client restarts the communication unit for configuring the communication unit. In this way, the server may also dispatch the work order to the maintenance terminal associated with the communication unit, which wastes labor cost and time cost of the maintenance personnel.

Disclosure of Invention

The application provides a method, a device, a server and a storage medium for processing alarm information, which are used for solving the problems that in the prior art, the occurrence of an abnormality of a communication unit is not caused by an operation fault, and the server still distributes a work order to a maintenance terminal associated with the communication unit, so that the labor cost and the time cost of maintenance personnel are wasted.

In a first aspect, a method for processing alarm information provided by the present application includes: the method comprises the steps that a server receives alarm information from monitoring equipment, wherein the alarm information carries operation parameters of a monitored communication unit when abnormal operation occurs; the server determines whether the monitored communication unit has a fault according to the operation parameters and a preset fault determination rule knowledge base; and when the monitored communication unit is determined not to have the fault, the server prohibits the fault maintenance work order from being distributed to the maintenance terminal.

In an optional implementation manner, the method provided in the embodiment of the present application further includes:

the server receives the fault confirmation rule sent by the dispatching terminal or the client terminal.

And the server adds the fault confirmation rule to a fault confirmation rule knowledge base.

In this way, when the customer needs to trigger the abnormality of the communication unit within a certain period of time in the future, the customer can use the customer terminal or the maintenance personnel to use the scheduling terminal to add a new fault confirmation rule from the fault confirmation rule knowledge base, so that when the customer triggers the abnormality of the communication unit within a certain period of time in the future, the server also determines that the monitored communication unit is not in fault, and the accuracy of fault determination is further improved.

In an optional implementation manner, after the server adds the failure validation rule to the failure validation rule knowledge base, the method provided by the present application further includes: the server receives a deletion instruction of the added fault confirmation rule from the scheduling terminal or the client terminal; the server deletes the added failure confirmation rule in response to the deletion instruction.

Therefore, after the client actively triggers the abnormality of the communication unit in a certain period of time in the future, if the communication unit has the same abnormality as that of the client actively triggering the communication unit again in the same period of time, the abnormality of the communication unit is not triggered by the client, but the communication unit really has a fault. In this way, since the added failure confirmation rule is deleted, the server may determine that the monitored communication unit is failed, further improving the accuracy of the failure determination.

In an alternative embodiment, the server sends a fault maintenance work order to the maintenance terminal when it is determined that the monitored communication unit has a fault.

Thus, maintenance personnel can timely take over the work order to maintain the fault of the monitored communication unit.

In an optional embodiment, when it is determined that the monitored communication unit is faulty, the server sends a fault maintenance work order to the maintenance terminal, including: identifying a fault type of the plurality of communication units when it is determined that the plurality of monitored communication units are faulty; and when the fault types of the communication units are the same, distributing a fault maintenance work order to the maintenance terminal associated with the fault types.

When the types of the failures of the plurality of communication units are the same, it is described that the failure of the plurality of communication units is caused by another reason, instead of the failure of the communication unit itself. Therefore, the fault maintenance work order is dispatched to the maintenance terminal associated with the fault type, and the dispatching accuracy of the work order can be improved.

In an alternative embodiment, when the failure types of the plurality of communication units are different, a failure maintenance work order is respectively distributed to the maintenance terminal associated with each communication unit.

When the types of failures of the plurality of communication units are the same, it is described that the communication unit itself has failed. Therefore, the server distributes the fault maintenance work order to the maintenance terminal associated with each communication unit respectively, and the accuracy of work order distribution can be improved.

In an optional embodiment, when the failure types of the plurality of communication units are the same, the failure type is that the machine room in which the plurality of communication units are located is powered off, the temperature of the machine room in which the plurality of communication units are located is greater than a set temperature threshold, or the communication link in which the temperature of the machine room in which the plurality of communication units are located is greater than the set temperature threshold is interrupted.

In a second aspect, the present application provides an apparatus for processing alarm information, including: the information receiving unit is used for receiving alarm information from the monitoring equipment, wherein the alarm information carries the operation parameters of the monitored communication unit when the operation is abnormal; the fault determining unit is used for determining whether the monitored communication unit has faults or not according to the operation parameters and a preset fault determination rule knowledge base; and the work order dispatching unit is used for forbidding dispatching of the fault maintenance work order to the maintenance terminal when the monitored communication unit is determined not to have faults.

In a third aspect, the present application further provides a server comprising a memory, a processor and a computer program stored in the memory and executable on the processor, wherein the processor executes the computer program to cause the server to perform the method as provided in the first aspect.

In a fourth aspect, the present application further provides a computer-readable storage medium storing a computer program, which when executed by a processor, causes a computer to execute, for example, a terminal device to execute the method provided by the first aspect.

In a fifth aspect, the present application also provides a computer program product comprising a computer program which, when executed, causes a computer to perform the method as provided in the first aspect.

The application provides a method and a device for processing alarm information, a server and a storage medium, wherein when the server receives the alarm information from monitoring equipment, the server does not directly determine that a communication unit has a fault. But according to the operation parameters and a preset fault confirmation rule knowledge base, whether the monitored communication unit has a fault or not is determined, the accuracy of determining the fault is improved, the time for determining the fault is long, and the efficiency is high. In addition, the server prohibits the dispatch of the fault maintenance work order to the maintenance terminal when it is determined that the monitored communication unit is not faulty. Therefore, a maintenance engineer is not required to process the maintenance work order, and the labor cost and the time cost are saved.

Drawings

In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings needed to be used in the description of the embodiments or the prior art will be briefly introduced below, and it is obvious that the drawings in the following description are some embodiments of the present application, and for those skilled in the art, other drawings can be obtained according to these drawings without inventive exercise.

Fig. 1 is an interaction diagram of an alarm information processing system according to an embodiment of the present application;

fig. 2 is a flowchart of a method for processing alarm information according to an embodiment of the present application;

fig. 3 is a second flowchart of a method for processing an alarm message according to an embodiment of the present application;

fig. 4 is a third flowchart of a method for processing alarm information according to an embodiment of the present application;

fig. 5 is a third flowchart of a method for processing an alarm message according to an embodiment of the present application;

FIG. 6 is a functional block diagram of an apparatus for processing alarm information according to an embodiment of the present disclosure;

fig. 7 is a second functional block diagram of an apparatus for processing an alarm message according to an embodiment of the present application.

Detailed Description

In order to make the objects, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are some embodiments of the present application, but not all embodiments. All other embodiments that can be made by one skilled in the art based on the embodiments in the present application in light of the present disclosure are within the scope of the present application.

The terms "first," "second," "third," "fourth," and the like in the description and claims of this application and in the preceding drawings, if any, are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It should be understood that the data so used may be interchanged under appropriate circumstances such that embodiments of the application described herein may be implemented in sequences other than those illustrated or described herein. Moreover, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed, but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.

Generally, when a certain area needs to cover a communication network, an operator is required to arrange a machine room in the area, and a plurality of communication units are arranged in the machine room. And when any communication unit is monitored to be abnormal, the server dispatches the work order to the maintenance terminal associated with the abnormal communication unit. Thus, the maintenance personnel need to process the communication unit according to the work order to ensure the normal operation of the communication unit.

However, some communication units are monitored for an abnormal reason because the client turns off the communication unit for power saving or the client restarts the communication unit for configuring the communication unit. In this way, the server may also dispatch the work order to the maintenance terminal associated with the communication unit, wasting the labor cost and time cost of the maintenance personnel.

Based on the technical problem, the invention idea of the application is as follows: when the server receives the alarm information from the monitoring equipment, the fault of the communication unit is not directly determined. But according to the operation parameters and a preset fault confirmation rule knowledge base, whether the monitored communication unit has a fault or not is determined, and the accuracy of determining the fault is improved. In addition, when the monitored communication unit is determined not to have a fault, the server prohibits the dispatching of the fault maintenance work order to the maintenance terminal, so that a maintenance engineer does not need to process the maintenance work order, and the labor cost and the time cost are saved.

Hereinafter, the technical solutions of the present application and how to solve the above technical problems will be described in detail by specific examples. The following several specific embodiments may be combined with each other, and details of the same or similar concepts or processes may not be repeated in some embodiments. Embodiments of the present application will be described below with reference to the accompanying drawings.

Referring to fig. 1, a method for processing alarm information according to an embodiment of the present application is applied to a system for processing alarm information. As shown in fig. 2, the system for processing alarm information includes a server 100, a monitoring apparatus 200, and a plurality of communication units. The server 100 is communicatively connected to the monitoring device 200, and the monitoring device 200 establishes a communication connection with a plurality of communication units. As shown in fig. 2, the plurality of communication units may include a wireless base station, a router, a switch, and the like, which are not limited herein.

Specifically, as shown in fig. 1, a method provided in an embodiment of the present application includes:

s101: the server 100 receives the alarm information from the monitoring device 200, where the alarm information carries the operation parameters of the monitored communication unit when the operation is abnormal.

Illustratively, when the monitoring device 200 detects an abnormality of any one of the communication units, the alarm information is sent to the server 100, wherein the operation parameters of the communication unit when the abnormality occurs may include, but are not limited to, an identifier of the communication unit where the abnormality occurs (such as a device name, an IP address, or a MAC address of the communication unit), a time when the abnormality occurs in the communication unit, a reason why the abnormality occurs in the communication unit, and the like. The cause of the abnormality of the communication unit may be, but is not limited to, interruption, power failure, short circuit, and the like of the communication link, and is not limited herein.

S102: the server 100 determines whether the monitored communication unit has a fault according to the operation parameters and a preset fault determination rule knowledge base, and if not, executes S103; alternatively, if yes, S104 is performed.

Illustratively, the pre-set knowledge base of fault validation rules includes rules for fault validation and rules for non-fault validation. For example, the failure validation rule may be that communication unit a is at 8: when the power failure or the communication link is interrupted in the 00-18; the fault validation rule may be that communication unit a at 18: 00-day 8, 00 is powered off or the communication link is interrupted, then the corresponding communication unit a is not in fault.

S103: the server 100 prohibits the dispatch of the trouble maintenance work order to the maintenance terminal.

Illustratively, the server 100 is provided with a default work order dispatching mechanism, wherein the work order dispatching mechanism is used for dispatching a fault maintenance work order to the maintenance terminal when the alarm information is received. At this time, when it is determined that the monitored communication unit is not faulty, the dispatch of the faulty maintenance work order to the maintenance terminal is prohibited. Therefore, a maintenance engineer is not required to process the maintenance work order, and the labor cost and the time cost are saved.

S104: the server 100 dispatches the fault maintenance work order to the maintenance terminal.

Thus, maintenance personnel can timely take over the work order to maintain the fault of the monitored communication unit. For example, maintenance personnel may go to the site where the communication unit is located for maintenance,

in summary, according to the alarm information processing method provided in the embodiment of the present application, when the server 100 receives the alarm information from the monitoring device 200, it is not directly determined that the communication unit has a fault. But according to the operation parameters and a preset fault confirmation rule knowledge base, whether the monitored communication unit has a fault or not is determined, the accuracy of determining the fault is improved, the time for determining the fault is long, and the efficiency is high. In addition, when it is determined that the monitored communication unit is not in fault, the server 100 prohibits the dispatching of the fault maintenance work order to the maintenance terminal, so that a maintenance engineer does not need to process the maintenance work order, and the labor cost and the time cost are saved.

Optionally, as shown in fig. 3, the method provided in the embodiment of the present application may further include:

s301: the server 100 receives the failure confirmation rule transmitted from the scheduling terminal or the client terminal.

S302: the server 100 adds the failure validation rule to the failure validation rule repository.

Illustratively, when a client needs to perform power-off maintenance on communication unit a at 9-00-10, the rules may be entered into the server 100 based on the client terminal: when the communication unit a is powered off at 9. Alternatively, when the customer needs to power down communication unit a at 9-00-10, the maintenance personnel may be notified to enter the rules to the server 100 based on the scheduling terminal: when the communication unit a is powered off at 9.

It is understood that the fault confirmation rule includes the identification of the device, the fault confirmation period, the type of the fault confirmation, and may further include the degree of influence of the fault on the service, the contact information of the client, and the like.

In this way, when an abnormality of a communication unit needs to be actively triggered within a certain period of time in the future by a customer, the customer can add a new fault confirmation rule from the fault confirmation rule knowledge base using a customer terminal or a maintenance person using a scheduling terminal, so that when the customer actively triggers an abnormality of a communication unit within a certain period of time in the future, the server 100 also determines that the monitored communication unit is not faulty, further improving the accuracy of fault determination.

Further, on the basis of the embodiment corresponding to fig. 3, as shown in fig. 4, the method provided in the embodiment of the present application further includes:

s401: the server 100 receives a deletion instruction for the added failure confirmation rule from the scheduling terminal or the client terminal.

S402: the server 100 deletes the added failure confirmation rule in response to the deletion instruction.

Illustratively, when the client completes the power-off maintenance of the communication unit a in 9-00-10, the added fault confirmation rule may be deleted from the server 100 based on the client terminal; or notify the maintenance person based on the scheduling terminal to notify the maintenance person to delete the added failure confirmation rule from the server 100 based on the scheduling terminal.

Thus, when the future 9.

That is, after the client actively triggers the abnormality of the communication unit in a certain period of time in the future, if the communication unit has the same abnormality as that of the client actively triggering the communication unit again in the same period of time, the abnormality of the communication unit is not triggered by the client, but the communication unit actually has a fault. In this way, since the added failure confirmation rule has been deleted, the server 100 may determine that the monitored communication unit is failed, further improving the accuracy of the failure determination.

In an optional implementation manner, on the basis of the corresponding embodiment in fig. 1, as shown in fig. 5, the foregoing S104 includes:

s501: when it is determined that the plurality of communication units being monitored are malfunctioning, the types of the malfunctions of the plurality of communication units are identified.

S502: and when the fault types of the communication units are the same, distributing a fault maintenance work order to the maintenance terminal associated with the fault types.

For example, when the failure types of the plurality of communication units are the same, the failure type may be, but is not limited to, a power failure in a machine room in which the plurality of communication units are located, a temperature of the machine room in which the plurality of communication units are located being greater than a set temperature threshold, or a communication link interruption in which the temperature of the machine room in which the plurality of communication units are located being greater than the set temperature threshold.

When the types of the failures of the plurality of communication units are the same, it is described that the failure of the plurality of communication units is caused by other reasons than the failure of the communication unit itself. Therefore, the fault maintenance work order is dispatched to the maintenance terminal associated with the fault type, and the dispatching accuracy of the work order can be improved.

For example, when the temperature of the machine room in which the plurality of communication units are located is greater than a set temperature threshold, a maintenance work order may be dispatched to machine room air conditioner maintenance personnel. For another example, when the communication link of the machine room in which the plurality of communication units are located is interrupted, a maintenance work order may be distributed to the network maintenance engineer.

In another alternative implementation, as shown in fig. 5, the method provided in the embodiment of the present application may further include:

s503: and when the fault types of the communication units are different, respectively distributing fault maintenance work orders to the maintenance terminals associated with each communication unit.

When the types of failures of the plurality of communication units are the same, it is described that the communication unit itself has failed. In this way, the server 100 distributes the fault maintenance work order to the maintenance terminal associated with each communication unit, so that the accuracy of work order distribution can be improved.

Referring to fig. 6, it should be noted that, the basic principle and the generated technical effect of the apparatus 600 for processing alarm information provided in the embodiment of the present application are the same as those of the above embodiment, and for brief description, reference may be made to corresponding contents in the above embodiment for parts that are not mentioned in the embodiment of the present application. The apparatus 600 for processing alarm information provided in the embodiment of the present application includes an information receiving unit 601, a fault determining unit 602, and a work order dispatching unit 603, wherein,

the information receiving unit 601 is configured to receive alarm information from the monitoring device 200, where the alarm information carries an operation parameter of the monitored communication unit when the operation is abnormal.

A failure determining unit 602, configured to determine whether the monitored communication unit fails according to the operating parameters and a preset failure validation rule knowledge base.

And the work order dispatching unit 603 is used for forbidding to dispatch the fault maintenance work order to the maintenance terminal when the monitored communication unit is determined not to have the fault.

In an alternative embodiment, the information receiving unit 601 is configured to receive the failure confirmation rule sent from the scheduling terminal or the client terminal. As shown in fig. 7, the apparatus 600 provided in the embodiment of the present application further includes: an information adding unit 701, configured to add the failure confirmation rule to a failure confirmation rule knowledge base.

In an alternative embodiment, the information receiving unit 601 is configured to receive a deletion instruction of the added failure confirmation rule from the scheduling terminal or the client terminal. As also shown in fig. 7, the apparatus 600 provided herein further comprises: an information deleting unit 702 configured to delete the added failure confirmation rule in response to a deletion instruction.

In an optional embodiment, the work order dispatching unit 603 is further configured to dispatch a faulty maintenance work order to the maintenance terminal when it is determined that the monitored communication unit is faulty.

In an optional implementation manner, the apparatus 600 provided in this embodiment of the present application further includes: a work order dispatch unit 603 configured to identify a fault type of the plurality of communication units when it is determined that the plurality of monitored communication units are faulty; and when the fault types of the communication units are the same, distributing a fault maintenance work order to the maintenance terminal associated with the fault types.

Optionally, when the failure types of the plurality of communication units are the same, the failure type is that the machine room in which the plurality of communication units are located is powered off, the temperature of the machine room in which the plurality of communication units are located is greater than a set temperature threshold, or the communication link in which the temperature of the machine room in which the plurality of communication units are located is greater than the set temperature threshold is interrupted.

In addition, in an optional implementation manner, the work order dispatching unit 603 is further configured to dispatch a faulty maintenance work order to the maintenance terminal associated with each communication unit when the fault types of the plurality of communication units are different.

Embodiments of the present application further provide a computer-readable storage medium, in which a computer program is stored, and when the computer program is executed by a processor, the computer program causes a computer to execute the method provided in the foregoing embodiments.

The embodiment of the present application further provides a server 100, which includes a memory, a processor, and a computer program stored in the memory and executable on the processor, and when the processor executes the computer program, the server 100 executes the method provided in the foregoing embodiment.

Embodiments of the present application further provide a computer program product, which includes a computer program and when the computer program is executed, causes a computer to execute the method provided by the above embodiments.

Those of ordinary skill in the art will understand that: all or a portion of the steps of implementing the above-described method embodiments may be performed by hardware associated with program instructions. The program may be stored in a computer-readable storage medium. When executed, the program performs steps comprising the method embodiments described above; and the aforementioned storage medium includes: various media that can store program codes, such as ROM, RAM, magnetic or optical disks.

Finally, it should be noted that: the above embodiments are only used to illustrate the technical solutions of the present application, and not to limit the same; although the present application has been described in detail with reference to the foregoing embodiments, it should be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some or all of the technical features may be equivalently replaced; and these modifications or substitutions do not depart from the scope of the technical solutions of the embodiments of the present application.

Claims (10)

1. A method for processing alarm information is characterized in that the method comprises the following steps:

the method comprises the steps that a server receives alarm information from monitoring equipment, wherein the alarm information carries operation parameters of a monitored communication unit when abnormal operation occurs;

the server determines whether the monitored communication unit has a fault according to the operation parameters and a preset fault confirmation rule knowledge base;

and when the monitored communication unit is determined not to have a fault, the server prohibits the dispatching of a fault maintenance work order to the maintenance terminal.

2. The method of claim 1, further comprising:

the server receives a fault confirmation rule sent by a scheduling terminal or a client terminal;

and the server adds the fault confirmation rule to the fault confirmation rule knowledge base.

3. The method of claim 2, wherein after the server adds the failure validation rule to the failure validation rule repository, the method further comprises:

the server receives a deletion instruction of the added fault confirmation rule from the dispatching terminal or the client terminal;

the server deletes the added failure confirmation rule in response to the deletion instruction.

4. The method according to claim 1, characterized in that upon determining that the monitored communication unit is malfunctioning, the server dispatches a malfunctioning maintenance work order to a maintenance terminal.

5. The method of claim 4, wherein upon determining that the monitored communication unit is faulty, the server dispatching a fault maintenance work order to a maintenance terminal, comprising:

identifying a fault type of a plurality of the communication units when it is determined that a plurality of the communication units being monitored are faulty;

and when the fault types of the communication units are the same, distributing a fault maintenance work order to the maintenance terminal associated with the fault type.

6. The method according to claim 4, wherein when the failure types of a plurality of said communication units are different, a failure maintenance work order is respectively dispatched to the maintenance terminal associated with each of said communication units.

7. The method according to claim 4, wherein when the failure types of the plurality of communication units are the same, the failure type is that the power of the machine room in which the plurality of communication units are located is cut off, the temperature of the machine room in which the plurality of communication units are located is greater than a set temperature threshold, or the communication link of the machine room in which the plurality of communication units are located is interrupted by the temperature of the machine room which is greater than the set temperature threshold.

8. An apparatus for processing an alarm message, the apparatus comprising:

the information receiving unit is used for receiving alarm information from the monitoring equipment, wherein the alarm information carries operation parameters of the monitored communication unit when abnormal operation occurs;

the fault determining unit is used for determining whether the monitored communication unit has a fault according to the operation parameters and a preset fault determination rule knowledge base;

and the work order dispatching unit is used for forbidding dispatching of the fault maintenance work order to the maintenance terminal when the monitored communication unit is determined not to have faults.

9. A server comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the processor, when executing the computer program, causes the server to perform the method of any of claims 1 to 7.

10. A computer-readable storage medium, in which a computer program is stored which, when executed by a processor, causes a computer to carry out the method of any one of claims 1 to 7.

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