CN115665194A - Internet intelligent alarm processing system - Google Patents
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- CN115665194A CN115665194A CN202211274888.9A CN202211274888A CN115665194A CN 115665194 A CN115665194 A CN 115665194A CN 202211274888 A CN202211274888 A CN 202211274888A CN 115665194 A CN115665194 A CN 115665194A
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Abstract
The invention relates to the field of information processing, and particularly discloses an internet intelligent alarm handling system, which comprises a user side and a network side; the method is characterized by classifying according to the theme of the alarm information of a user side, pushing a corresponding user interface, extracting the classification information and the position information of the user in a multi-fusion mode by adopting an automatic filling and extracting mode, expanding the information application of the alarm information from desktop application to a mobile terminal by means of mobile phone mobile terminal conversion of an alarm terminal, expanding the traditional voice to multimedia such as video and the like, and improving the fighting capacity and the service efficiency of a relevant alarm receiving and handling authority to the maximum extent.
Description
Technical Field
The invention relates to the field of information processing, in particular to an intelligent alarm handling system based on the Internet.
Background
The problem that current traditional alarm mode (110) exists is solved through internet intelligence alarm platform: the alarm mode is single, and the Internet and mobile terminal report modes are lacked; the positioning deviation of the telephone alarm base station is large, and the position information is inaccurate; the processing efficiency is not high in the pure manual telephone handling mode, the alarm condition cannot be accurately positioned, the alarm handling and information obtaining resources are limited, and the like.
Disclosure of Invention
The invention provides an Internet intelligent alarm dealing system, which comprises a user side and a network side, wherein the user side is connected with the network side through a network;
the system comprises a user side and a network side;
the user side is used for supporting voice, character and video alarm processing, accessing public Internet application through an embedded SDK program, and accessing alarm information of the public Internet application and uploading the alarm information to the network side; the method comprises the steps that a user side obtains position information of a user in real time and presents the position information on an alarm page of the user side, and the alarm page automatically fills alarm information obtained through access processing according to a fixed automatic filling mode;
the network end is used for collecting and accessing the information of the user end, distributing and processing the warning information sent by the user and pushing the information to the user end.
Preferably, the step of acquiring the position information of the user in real time and presenting the position information on the alarm page at the user terminal comprises the steps of displaying and embedding an SDK map program on the alarm page, displaying the position information of the user through the SDK map program, receiving the setting or mobile position identification triggering by the user terminal, performing real-time positioning correction, and converting and filling the extracted position information by the user terminal into the alarm page.
Preferably, the network receives the warning information of the user to extract the keywords, classifies the keywords according to the warning information, and pushes different warning pages for the user side.
Preferably, the pushing of different alarm page information for the user includes automatic pushing according to different alarm types and prompting of video, image and text and/or voice information to be filled at the user side.
Preferably, the uploaded alarm information of the user is automatically stored at the network terminal, and confirmation and verification information is fed back to the user terminal, wherein the confirmation and verification information is call callback recording or video callback screen shot.
Preferably, the network side includes a basic access management module, configured to receive and aggregate data sent by the user side and perform centralized access processing, where the access processing at least includes route allocation and/or queue management.
Preferably, the network further comprises a multimedia processing service module for implementing audio and video coding processing of front-end alarm, and for transmitting and receiving audio and video streams of both parties of the call.
Preferably, the network further comprises a multi-channel management subsystem module for managing channels, media, routing points, extension numbers and agents and formulating policies.
Preferably, the network side further comprises an intelligent alarm seat background module, which is used for receiving and processing alarm conditions of the internet intelligent alarm platform by the alarm receiving and processing center seats of each region, and executing video alarm receiving service, access request prompt, system service, screen capture/recording and alarm condition recording.
Preferably, the network further includes a boundary service module, which is used to implement data interaction between the system and the public security information network, and all the interactive data need to be encapsulated and analyzed through the security boundary access platform.
The system provides theme classification for the alarm end, acquires a user interface corresponding to the alarm end, adopts automatic filling and extraction modes, extracts classification information and position information of a user in a plurality of fusion modes, expands information application of alarm information from desktop application to a mobile terminal by means of mobile terminalization of a mobile phone using the alarm terminal, expands traditional voice to multimedia such as video and the like, improves the fighting capacity and service efficiency of a related alarm receiving and handling organization to the maximum extent, realizes the whole-course online of service items, and enables people to quickly obtain response when needed.
Drawings
FIG. 1 is a schematic diagram of a system according to an embodiment of the present invention;
FIG. 2 is a schematic diagram of a system alarm page in an embodiment of the invention;
FIG. 3 is a schematic diagram of system alarm classification in an embodiment of the invention;
fig. 4 is a functional structure diagram of the system in the embodiment of the present invention.
Detailed Description
Under the background of rapid development of a new generation of information technology, an internet intelligent alarm platform is built to realize new application of internet intelligent alarm, a new alarm mode of integral linkage, provincial overall planning and city rapid calling is created, and the problems of single alarm mode, inaccurate alarm information, missing or limited using population of internet and mobile terminal alarm modes, low processing efficiency in a pure manual acceptance mode, judgment accuracy and processing timeliness, limited alarm processing and information resource acquisition, inaccurate position information and the like of the conventional traditional alarm modes (110 and 12110) are solved.
Aiming at the existing problems, the embodiment of the invention provides an internet intelligent alarm processing system. The system forms a mode of integral linkage, provincial overall planning and rapid calling in city, further widens a mobile police service application system, expands information application from desktop application to a mobile terminal, expands traditional voice to multimedia such as video and the like, improves the fighting capacity and service efficiency of relevant authorities for receiving and dealing with police to the maximum extent, realizes the whole-course online service items, and enables people to quickly obtain police responses when needed.
As shown in fig. 1, the system accesses various public internet applications through an embedded SDK or applet to realize public internet application alarm, and accesses alarm information to a public security command system, and the system can be divided into a user side and a network side.
Furthermore, the system realizes intelligent identification of the position of the alarm person and display of related information by fusing a multimedia integration technology, a positioning technology and the like, the information of the alarm person is intensively set, when the alarm is triggered at the user side, the user side raises user alarm information, as shown in fig. 2, and the user side supports extended information media and novel alarm forms such as video, image and text, voice and the like.
As shown in fig. 3, the alert is classified, and different alert pages are pushed to the user after the alert is classified. After the user selects the corresponding alarm type application page, the sub-interface theme can be displayed in the corresponding alarm type sub-interface: the template data item correspondingly exposes at least one data specifying control in the sub-interface. The data designation control may include a data input control, and at this time, the user may directly input the target data in the text form in the control to acquire that the corresponding information is uploaded in the form of a picture and a video. The data specifying control may further include a batch import control, and the user may select a pre-generated data file through the batch import control, where the data file may include target data corresponding to the target data item and conforming to data content and data format predefined by the target data item, and correspondingly, the user side may receive the data file imported by the user, and use data included in the data file as the target data.
Optionally, in an automatic filling mode in which the alarm page is specifically fixed, the information of the alarm person is automatically filled, an SDK applet is actually embedded and dropped into the alarm page, and the user can set or move a position identifier at the user side through the position information of the user which is actually realized by the SDK applet, so that the real-time positioning, correction and input of the position information are realized.
Optionally, for the uploaded alarm data of the user, such as multimedia files, the system automatically retains and feeds back verification confirming information, wherein the verification confirming information can be call back recording or video return visit, specifically retains the multimedia files provided by the masses, forms a complete evidence chain, and realizes a new alarm mode of whole province linkage, provincial overall planning and city quick calling.
Optionally, the embedded SDK is accessed, so that initiation and application of real-time video alarm and self-service alarm can be realized. The user terminal may include: the system comprises a network language alarm function, a video alarm function, a self-service alarm function, a history alarm function, a positioning module, an area automatic identification function and the like. Correspondingly, the network side which performs communication with the user side also performs storage and feedback of the corresponding data records.
Specifically, the system supports multiple positioning access services, including: 1) Providing satellite positioning services: providing position information through a mobile phone app, a web end positioning module or a third party service; 2) The access of the existing base station positioning service is supported, and the fusion service of satellite positioning and base station positioning is realized.
The user side can be embedded into various APP applications in modes of small programs, SDK and the like, and communicates with the Internet intelligent alarm platform through the Internet. When the masses give an alarm, the front-end user channel automatically acquires the position information of the alarm and uniformly gathers the position information of the alarm, the alarm content, the media file and other information to the basic access management module; the network communication is set to be bidirectional for the platform converged to the basic access management module. Optionally, the internet link transmission bandwidth is configured to be a bidirectional bandwidth of 200M.
The media file is processed by the multimedia processing module and then is connected with data such as alarm content, position information and the like through the security access platform to the public security information network, and the media file is pushed to the command system through the data interface and is distributed to different alarm receiving and handling systems in corresponding cities by the command system. Meanwhile, related data and files can be stored in a database and a file server which are deployed in the police service cloud.
The user initiates video alarm through the front-end user channel function, and the video access connection and stream pulling between the intelligent alarm background of the internet and the user front-end application are realized through the video call-in service module. The video recording is accessed to an information network through a security access platform, stored in a file server in police cloud, and the relative address of the video recording storage is sent to a command system, the command system distributes the video recording to different alarm receiving and processing systems in corresponding cities, and the alarm receiving and processing systems download the video recording through the relative address of the video recording storage.
The system supports extended information media such as videos, pictures and texts and voices and novel alarm forms, widens alarm channels of the people in the whole province, improves coverage, can better adapt to alarm demands of the people under different scenes, increases diversity and convenience of reports of the people, relieves alarm receiving pressure and improves alarm receiving and processing efficiency.
For example, as shown in fig. 4, the system may specifically set a system function module, where the internet intelligent alarm system function module includes: the system comprises a front-end user channel module, a basic access management module, a multimedia processing module, a multi-channel management module, an intelligent alarm seat background, a boundary service module, a data exchange module, a data management module, a system service monitoring module and a system operation management module.
Specifically, the implementation and access of the user front-end channel include small programs, APP (drip, T3 travel, dralla, gold, baidu, today's headline, south +; intelligent hardware (Hua is a mobile phone operating system, a small talent watch, a dripping traveling crane system and the like); and Volte of 5G (covering 4G), providing a unified embedded SDK. The user can realize the initiation and application of real-time video alarm and self-service alarm through the front-end application interface of the user side. Which comprises the following steps: the system comprises a network language alarm function, a video alarm function, a self-service alarm function, a history alarm function, a positioning module, an area automatic identification function and the like.
The basic access management module is a system unit which receives and gathers data sent by the user front-end channel subsystem and performs centralized access processing. The related service module containing the system platform related data access comprises: video call-in, message leaving, signaling access and interaction, image-text access and interaction, media access and interaction, information signaling push, media storage, access components, access load balancing, route distribution, queue management and the like.
The multimedia processing service module realizes audio and video coding processing of front-end alarming and is used for transmitting and receiving audio and video streams of both parties of a call.
The multi-channel management subsystem module is used for managing channels, media, routing points, extension numbers and seats and formulating strategies. The method comprises the functions of basic queue service, comprehensive routing and distribution, multi-channel media access and circulation, traditional routing transformation and the like.
The intelligent alarm seat background module is used for receiving and processing alarm conditions of the internet intelligent alarm platform by the seat of each local alarm receiving and processing center, and has the functions of video alarm receiving service, access request prompt, system service, screen capture/recording, alarm condition input and the like.
The system comprises a boundary service module, a security boundary access platform, a data/file transmission module, a data/file receiving module, an integrity checking module, a data/file retransmission control module, a link detection module and a log management module, wherein the boundary service module is used for realizing data interaction between the system and a public security information network, and all interacted data need to be encapsulated and analyzed through the security boundary access platform.
And the data exchange service module provides standard interfaces for external service systems such as an alarm receiving and processing system, a superior distribution system and the like, and the webService interface is accessed. The standard interface is used for realizing that:
(1) Exchanging data of different internal and external networks;
(2) Communication management service requirements: the system is responsible for finishing the exchange of different internal and external network data and realizing the butt joint of an external network access gateway and an internal network comprehensive communication distribution platform;
(3) And supporting the calling of other police systems.
The system further comprises a data management service module, which is used for realizing the management of system data and providing configuration management service, system member management service, region management service, open region information service, account management service, special list management service, government affair guidance service, opinion feedback service, blacklist service, data statistics service, monitoring data management service and the like.
And the system service monitoring module receives the state information from each service node and realizes monitoring service, application performance management, log audit, fault alarm mechanism and the like.
And the system operation management service module is used for managing the operation of the system, the calling of system services and the use of resources.
The embodiments in the present specification are described in a progressive manner, and the same and similar parts among the embodiments are referred to each other, and each embodiment focuses on the differences from the other embodiments. Furthermore, the above-described embodiments of the apparatus are merely illustrative, and the modules and units illustrated as separate components may or may not be physically separate, i.e. may be located in one network unit, or may be distributed over a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.
Each module/unit included in each apparatus and product described in the above embodiments may be a software module/unit, or may also be a hardware module/unit, or may also be a part of a software module/unit and a part of a hardware module/unit. For example, for each apparatus and product applied to or integrated into a chip, each module/unit included in the apparatus and product may all be implemented by hardware such as a circuit, or at least a part of the modules/units may be implemented by a software program running on a processor integrated within the chip, and the remaining (if any) part of the modules/units may be implemented by hardware such as a circuit; for each device or product applied to or integrated with the chip module, each module/unit included in the device or product may be implemented by using hardware such as a circuit, and different modules/units may be located in the same component (e.g., a chip, a circuit module, etc.) or different components of the chip module, or at least some of the modules/units may be implemented by using a software program running on a processor integrated within the chip module, and the rest (if any) of the modules/units may be implemented by using hardware such as a circuit; for each device and product applied to or integrated in the terminal device, each module/unit included in the device and product may be implemented by hardware such as a circuit, and different modules/units may be located in the same component (e.g., a chip, a circuit module, etc.) or different components in the terminal device, or at least a part of the modules/units may be implemented by a software program running on a processor integrated in the terminal device, and the rest (if any) part of the modules/units may be implemented by hardware such as a circuit.
Those skilled in the art will appreciate that all or part of the steps in the above embodiments of the method may be implemented by hardware that is related to instructions of a program, and the program may be stored in a computer-readable storage medium, such as the storage medium referred to herein as: ROM/RAM, magnetic disks, optical disks, etc.
Accordingly, an embodiment of the present invention further provides a target tracking apparatus, which is an electronic device, for example, a mobile terminal, a computer, a tablet device, a personal digital assistant, and the like. The electronic device may include one or more processors, memory; wherein the memory is used for storing computer executable instructions and the processor is used for executing the computer executable instructions to realize the method of the previous embodiments.
The present invention has been described in detail with reference to the embodiments, and the description of the embodiments is provided to facilitate the understanding of the method and apparatus of the present invention, and is intended to be a part of the embodiments of the present invention rather than the whole embodiments. All other embodiments obtained by a person of ordinary skill in the art based on the embodiments of the present invention without any creative effort shall fall within the protection scope of the present invention, and the content of the present description shall not be construed as limiting the present invention. Therefore, any modification, equivalent replacement, improvement and the like made within the spirit and principle of the present invention should be included in the protection scope of the present invention.
Claims (10)
1. The utility model provides an alert system of handing out an emergency of internet intelligence warning which characterized in that: the system comprises a user side and a network side;
the user side is used for supporting voice, character and video alarm processing, accessing public Internet application through an embedded SDK program, and accessing alarm information of the public Internet application and uploading the alarm information to the network side; the method comprises the steps that a user side obtains position information of a user in real time and presents the position information on an alarm page of the user side, and the alarm page automatically fills alarm information obtained through access processing according to a fixed automatic filling mode;
the network end is used for collecting and accessing the information of the user end, distributing and processing the warning information sent by the user and pushing the information to the user end.
2. The system of claim 1, further characterized by: the method comprises the steps of displaying an embedded SDK map program on the alarm page, displaying the position information of a user through the SDK map program, receiving setting or mobile position identification triggering by the user, performing real-time positioning correction, and converting and filling the user into the alarm page according to the extracted position information.
3. The system of claim 2, further characterized by: the network end receives the warning information of the user to extract the keywords, classifies the keywords according to the warning information and pushes different warning pages for the user end.
4. The system of claim 3, further characterized by: the method comprises the steps of pushing different alarm page information for a user, including automatic pushing according to different alarm types, and prompting video, image and text and/or voice information needing to be filled by the user side.
5. The system of claim 4, further characterized by: and automatically storing the alarm data uploaded by the user at the network end, and feeding back confirmation and verification information to the user end, wherein the confirmation and verification information is call-back recording or video return visit screen capture.
6. The system of claim 5, further characterized by: the network end comprises a basic access management module used for receiving and converging data sent by the user end and carrying out centralized access processing, wherein the access processing at least comprises routing distribution and/or queue management.
7. The system of claim 6, further characterized by: the network end also comprises a multimedia processing service module which is used for realizing audio and video coding processing of front-end alarming and transmitting and receiving audio and video streams of both parties of a conversation.
8. The system of claim 7, further characterized by: the network end also comprises a multi-channel management subsystem module which is used for managing channels, media, routing points, extension numbers and seats and formulating strategies.
9. The system of claim 8, further characterized by: the network end further comprises an intelligent alarm seat background module which is used for receiving and processing alarm conditions of the internet intelligent alarm platform by the seat of each local alarm processing center, executing video alarm receiving service, access request prompt, system service, screen capture/recording and alarm condition recording.
10. The system of claim 9, further characterized by: the network end also comprises a boundary service module which is used for realizing data interaction between the system and the public security information network, and all the interactive data are accessed to the platform through the security boundary for data encapsulation and analysis.
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